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Supplier Guidance

Global Requirements

Version 3.4

This document represents minimum operational standards and requirements that Suppliers must comply with

to ensure safety, security, and streamlined operations. Requirements are subject to change periodically.

Additional guidelines may be required in order to meet specific regional or customer needs.

Document located at www.starbucks.com/business/suppliers.

November 28, 2023

Starbucks Corporation, P.O. Box 34067, Seattle, Washington 98124-1067

 
 
Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021   
© 2021 Starbucks Coffee Company. All rights reserved. 
Table of Contents 
 
0 Introduction ............................................................................................................................. 5 
0 Policies and Procedures ............................................................................................................. 6 
1 Supplier Code of Conduct ............................................................................................................... 6 
2 Supplier Status and Conduct .......................................................................................................... 6 
2.1 Anti-Bribery ................................................................................................................. 6 
2.2 Confidentiality ............................................................................................................. 6 
2.3 Workplace Harassment ................................................................................................ 6 
2.4 Audits and Assessments ............................................................................................... 7 
3 Quality ...........................................................................................................................................8 
3.1 Quality Control - General .............................................................................................. 8 
3.2 Quality Control - Food .................................................................................................. 8 
3.3 Quality Control – Non-Food .......................................................................................... 8 
3.4 Product Inspection and Acceptance .............................................................................. 9 
4 General Policies ............................................................................................................................. 9 
4.1 Commencement of Work ............................................................................................. 9 
4.2 Risk Management / Insurance ....................................................................................... 9 
4.3 Subcontracting ............................................................................................................ 9 
4.4 Product Withdrawal ..................................................................................................... 9 
4.5 Nonconformance to Purchase Documents .................................................................... 9 
4.6 Use of Logos, Trademarks, Promotions and Advertising .............................................. 10 
4.7 Unsolicited Samples ................................................................................................... 10 
5 Business Processes and Procedures ............................................................................................... 10 
5.1 Raw Materials and Supplies ........................................................................................ 10 
5.2 Hazardous Materials .................................................................................................. 10 
5.3 Invoice Detail Minimum Data Required ....................................................................... 11 
5.4 Order and Shipment Confirmation.............................................................................. 11 
0 Packing and Shipping Requirements ........................................................................................ 12 
1 Operational Requirements ............................................................................................................ 12 
1.1 Terms of the Order ..................................................................................................... 12 
1.2 Case Requirements .................................................................................................... 12 
1.3 Palletizing Requirements ............................................................................................ 13 
1.4 Pallet Specifications ................................................................................................... 14 
1.5 Pallet Quality ............................................................................................................. 15 
1.6 Loading Requirements ............................................................................................... 15 
1.7 Perishable and Refrigerated Products .......................................................................... 15 
1.8 General Labels for Pallets, Cases and Inner Packaging ................................................. 17 
1.9 Barcoded Universal Product Code Labels .................................................................... 22 
1.10 GS1 Barcodes – GTIN and SSCC ................................................................................ 22 
1.11 Special Labels - Warning Labels ................................................................................. 23 

 
 
  Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021 
© 2021 Starbucks Coffee company. All rights reserved.  3 
3.1.12 Country of Origin ...................................................................................................... 23 
3.2 Transportation and Shipping ......................................................................................................... 24 
3.2.1 Cargo Security ........................................................................................................... 24 
3.2.2 Freight Terms – Global (Excluding North America) ...................................................... 25 
3.2.3 Freight Terms – North America ................................................................................... 25 
3.2.4 Booking Requirements – International ........................................................................ 26 
3.2.5 Booking Requirements – Intra U.S./Canada ................................................................. 27 
3.2.6 Booking Requirements – Intra Asia ............................................................................. 27 
3.3 Shipping Documentation – General Requirements ......................................................................... 27 
3.3.1 Shipping – Hazardous Materials .................................................................................. 27 
3.3.2 Delivery and Shipping Documentation ........................................................................ 27 
3.3.3 Commercial Documentation – International Border Crossings ...................................... 29 
3.3.4 Commercial Invoice Requirements – International Border Crossings ............................. 31 
3.4 Customs and Import Clearance ...................................................................................................... 33 
3.4.1 Authorized Customs Brokers ...................................................................................... 34 
3.4.2 Customs – Importer Security Filing ............................................................................. 34 
3.4.3 U.S. Customs – 24-Hour Rule ...................................................................................... 35 
3.4.4 Preferential Import Scheme – Documentation Required .............................................. 35 
3.5 Carrier and Shipping Modes........................................................................................................... 35 
3.5.1 Carrier Selection ......................................................................................................... 35 
3.5.2 EMEA Carriers ............................................................................................................ 37 
3.5.3 Asia Pacific Carriers .................................................................................................... 37 
3.5.4 North America Carriers – Shipments Within or Between the U.S. and/or Canada .......... 37 
3.5.5 Shipping Mode Selection ............................................................................................ 39 
3.6 Delivery Appointments – Supplier Managed Freight ....................................................................... 39 
3.7 Supplier Performance – Packing & Shipping Requirements ............................................................. 39 
Revision History……………………………………………………………………………………………………………………. 40 
 
 
 Tables 
Table 1. Pallet Specifications ................................................................................................................... 13  
Table 2. Temperature Requirements for Perishable and Refrigerated Products........................................ 14 
Table 3a. Product Case and Pallet/Shipping Label Data Requirements .....................................................15  
Table 3b. Canada - Shipping Label Data Requirements: Production Date and Expiration/Best Before…….18  
Table 4. Usage of GS1 GTIN Barcodes ......................................................................................................21  
Table 5. Size Specifications for Barcodes..................................................................................................22 
Table 6. Information Required on Shipping Documents ....................................................................…….27  
Table 7. Commercial Documentation - Packet Contents...........................................................................29 
Table 8. Supplier Requirements for Supplier-managed International Air and Ocean Freight………….….….35 
Table 9. Starbucks TMS North American Regional and Temperature Contact List....................................36 
 
 
Figures 
Figure 1a. Example Label – Case label for a perishable product (not actual size) .......................................17 
Figure 1b. Canada Example Label – Case label for a perishable product (note: not actual size) .................18 

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Figure 1c. France Sorting Label Example……………………………………………………………….........................19

Figure 1d. Italian Environmental label – Retail (B2C) Example ………………………………….........................20

Figure 1e. Italian Environmental label – (B2B) Example …………………………………...................................21

Figure 2. Origin State Map – Transportation Regional Contact ...............................................................37

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1.0 Introduction

Starbucks Supplier Guidance documents were prepared by Starbucks Global Sourcing and Supplier

Relations in accordance with Starbucks business standards, policies and practices. The information

provided in this Global Requirements document is intended to provide guidance to both current and

potential Suppliers by outlining the core Requirements that are fundamental to our business. These

Requirements are supported by our Standard Terms and Conditions and/or additional contract (including

purchasing documents). Failure to meet the requirements outlined here may result in the collection of

damages and eventual termination of the relationship.

As we streamline and enhance the manner in which we purchase and sell our products and services, the

Starbucks Supplier Guidance documents will be periodically updated and refined to reflect the most current

information.

Suppliers have 24/7 access to the information at www.starbucks.com/business/suppliers. Suppliers of

Starbucks are expected to adhere to the information provided and are responsible for staying informed and

up to date as periodic changes are made to the information. Procedural and operational updates are

effective 30 days after they are published.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2.0 Policies and Procedures

2.1 Supplier Code of Conduct

We expect our Suppliers to comply with Starbucks Supplier Code of Conduct and specific Standards as

listed at www.starbucks.com/business/suppliers, including:

• Our general Supplier Code of Conduct that applies to all Suppliers

• Our supplemental Standards for Manufactured Goods and Services that includes specific social

responsibility requirements for Suppliers of manufactured goods and services

2.2 Supplier Status and Conduct

2.2.1 Anti-Bribery

Starbucks is committed to the highest ethical standards in all business interactions. To support these high

standards, Starbucks Suppliers must not exchange bribes or kickbacks of any kind to influence business

decisions or secure any improper advantage.

Suppliers shall comply with all applicable anti-bribery laws and regulations, including the Foreign

Corruption Practices Act (FCPA) and the U.K. Bribery Act. Specifically, Suppliers must not directly or

indirectly give or accept anything of value, or make payments, promises, or offers that would

improperly impact, or could be perceived to improperly impact business transactions with

government officials or individuals in the private sector. Any Administrative Service Provider (ASP)

acting on Starbucks behalf is prohibited from offering anything of value in connection to a customs

entry or to a Government Official for purpose of winning or retaining business improperly.

2.2.2 Confidentiality

Due to the highly competitive nature of the coffee and foodservice industry, Starbucks requires its

Suppliers to maintain—in the strictest confidence—all technical, business, and economic information

which they may receive while transacting business with Starbucks. Suppliers shall sign a Starbucks

Confidentiality and Non-Disclosure Agreement (see www.starbucks.com/business/suppliers).

2.2.3 Workplace Harassment

Our Starbucks Mission and Principles incorporates providing a great work environment and treating each

other with respect and dignity. Starbucks strictly prohibits harassment based on sex, race, color, national

origin, religion, sexual orientation, physical disability, mental disability, age, veteran status, marital status,

or any other characteristic protected by applicable law. This prohibition applies to all partners, Suppliers or

customers engaged in company business.

If Starbucks becomes aware of a situation in which a Supplier may have violated this policy, Starbucks will

promptly notify the Supplier and request that appropriate responsive action be taken. Similarly, if a

Supplier is aware of inappropriate actions made by a Starbucks partner, the misconduct should be reported

immediately by calling the Starbucks Audit Line (see the Supplier Guidance – Global Reference document).

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2.2.4 Audits and Assessments

1. Audits allow an organization to collaborate in real-time directly with its own security programs or

suppliers. Audits may be completed internally by the business, or an external security auditor may

be hired to complete the inspection. A security audit must:

a. Establish firm audit/inspection procedures in writing as to what needs to be inspected and

how often.

b. Cover areas of documented policies and essential procedures of the security program (as

listed in this document).

c. Use checklists to ensure audits and inspections are done correctly

d. Proactively use audit/inspection results to close gaps, improve efficiency and mitigate risk.

2. To comply with SOX Section 302, Starbucks is required to certify over the design and function of

internal controls over its public financial statements. Some suppliers, depending on the criteria

noted below, would be required to provide documentation detailed in Section II. As such, Starbucks

reserves the right to classify any business as an Outside Service Provider (OSP) if the OSP is

quantitatively or qualitatively significant to Starbucks’ financial statements:

a. Quantitatively significant – The total dollars of transactions* or information processed by

the service provider is significant to Starbucks financial statements. Ship the correct items

in good condition

b. Qualitatively significant – The service provided is indirectly or qualitatively significant to the

financial statements.

*Starbucks reserves the right to change or otherwise alter the aggregate dollar threshold in any

given time.

3. If the business is deemed as an OSP there are additional requirements that would be needed from

the OSP:

a. The supplier pursuant to the American Institute of CPAs’ Statements on Standards for

Attestation Engagements No 18 (SSAE 18 or SOC 1), MUST present Starbucks with a

Service Organization Control Report (“SOC report”) that complies with AICPA

requirements related to SOC 1 type 2 reports on a yearly basis.

b. If the supplier is an internationally based business, reporting for the business’ internal

control over financial reporting must be to the standards represented by the International

Standard on Assurance Engagements 3402 report (ISAE 3402).

Important information required in the SOC reports, or international equivalent: Starbucks requires that the

SOC report have a stated period that covers the entirety of Starbucks’ fiscal year*.

If the supplier is unable to provide a SOC report with stated dates that coincide with Starbucks’ fiscal year, a

bridge letter from supplier’s management must be provided stating that there have been no changes nor

deficiencies during the time where the SOC report coverage is not available. Depending on coverage,

Starbucks reserves the right to request suppliers to complete compliance questionnaires to provide

additional assurance around controls related to the services provided.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

*Request dates from Starbucks for the fiscal year calendar to assure compliance.

2.3 Quality

Although each supplier selection process is unique, Starbucks has key expectations of all Suppliers,

regardless of size, location or product/service provided.

2.3.1 Quality Control - General

Suppliers are responsible for maintaining high levels of quality in their facilities, materials and employees.

Quality control programs, defective material control processes and other business practices of Suppliers

may need to be reviewed by Starbucks to determine the Supplier’s ability to provide products and services

that consistently meet or exceed Requirements.

We believe quality should be built into the entire business process from development through delivery and

expect Suppliers to proactively take responsibility for the quality of their products and services. We work

closely with our Suppliers to develop product specifications and service Requirements prior to

authorization.

2.3.2 Quality Control - Food

1. Suppliers shall strictly comply with Starbucks Standards for Food Suppliers at all times. A copy of the

requirements and standards referenced in this section are available at

Starbucks.com/business/suppliers. Additional requirements and/or specifications may apply,

depending on the nature of the product.

1. Suppliers shall be able to demonstrate compliance with Starbucks Standards for Food Suppliers,

preferably by sharing its Global Food Safety Initiative (GFSI) benchmarked scheme audit report, or

by sharing food safety audit reports that are reasonably acceptable to Starbucks.

2. Production facilities may be audited by a third-party auditor appointed by Starbucks. The audit will

assess the Supplier’s compliance with Starbucks Food Standards. The Supplier shall bear the cost

and expense related to such audit.

3. Starbucks reserves the right to conduct quality and/or food safety assessments and/or audits of any

of the company facilities supplying Starbucks branded, non-branded or custom-made products.

This may include assessment and audits of companies that sell ingredients, components and/or

materials to the Supplier. Onsite audits and/or inspections may be announced or unannounced.

4. More information is available at Starbucks.com/business/suppliers.

2.3.3 Quality Control – Non-Food Goods

1. Suppliers shall strictly comply with Starbucks Standards for Non-Food Goods Suppliers at all times. A

copy of the requirements and standard referenced in this section is available at

Starbucks.com/business/suppliers.

2. Starbucks reserves the right to conduct quality audits and/or inspections of any facility supplying

Starbucks branded, non-branded or custom-made products. Onsite audits and/or inspections may

be announced or unannounced.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3. More information is available at Starbucks.com/business/suppliers.

2.3.4 Product Inspection and Acceptance

Incoming goods may be inspected and tested by Starbucks or its distributors for conformance to

specifications. Nonconforming goods are placed on hold which may result in delay of payment until the

issues are resolved, or rejection/non-payment if issues are not resolved. Product disposition will be

determined based on the extent of the nonconformity.

2.4 General Policies

2.4.1 Commencement of Work

Starbucks may provide sales or quantity forecasts for the convenience of the Supplier. Such forecasts are

for planning purposes only, and do not constitute Orders or binding commitments on behalf of Starbucks.

Suppliers must have a valid purchase document before the production of goods or commencement of

services. This includes artwork, drawings, prototypes, molds or any other product or service for which the

Supplier expects payment.

2.4.2 Risk Management / Insurance

Seller must maintain Commercial General Liability Insurance (Public Liability) including coverage for

products liability and completed operations, with a per-occurrence limit of not less than US $1 Million and a

general aggregate limit of not less than US $2 Million. U.S. and Canada Suppliers shall include Starbucks as

an Additional Insured on such policies. Upon request, Seller will provide a certificate of all required

insurance coverage to Starbucks.

2.4.3 Subcontracting

Starbucks prefers to contract with the direct source of its products or services unless outsourcing or

subcontracting is approved in writing. This approval does not apply to the purchase of component parts and

raw materials, or when the Supplier is a known reseller. Suppliers should discuss individual situations with

the Authorized Starbucks Representative to be certain.

2.4.4 Product Withdrawal

Starbucks has procedures in place in the event a product withdrawal becomes necessary. These actions

may be taken in consultation with the Food and Drug Administration (FDA) or the Consumer Product

Safety Commission (CPSC). Starbucks will direct these activities and expects full cooperation from any

Supplier whose product is involved in such action.

2.4.5 Nonconformance to Purchase Documents

All goods and services are expected to conform to requirements, schedules, quantities, specifications,

scope of work, prototype, sample, proof, cut sheets, and/or drawings approved by Starbucks and

referenced by the Order. Nonconforming products or services may be rejected or require specific remedies,

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

including the reimbursement of price and/or the cost of handling, freight, storage, rework or additional

services needed to dispose, replace, re-perform or bring the product or service into compliance.

2.4.6 Use of Logos, Trademarks, Promotions and Advertising

Very specific standards govern the reproduction and use of Starbucks logos and marks, including color, size

and application. The Authorized Starbucks Representative shall communicate these standards to the

Supplier as needed.

Starbucks controls the rights to its trademarks and designs which cannot be reproduced in any form

without a license. Starbucks does not allow the use of its name, logos, products, stores or other images in

Supplier advertising, annual reports or other printed, video or audio communications. If there is a

compelling advantage to Starbucks to participate in a Supplier project, it may approve a Supplier’s request

for such use. Any such request and justification shall be submitted to the Authorized Starbucks

Representative for consideration.

2.4.7 Unsolicited Samples

Starbucks is actively engaged in developing products and ideas of its own. While we are interested in new

ideas, we have to preserve our own flexibility and ability to innovate. Under no circumstances should

samples be sent to Starbucks unless specifically requested by an Authorized Representative. If unsolicited

samples are sent to Starbucks, neither their receipt nor acceptance obligates Starbucks in any way. Unless

Starbucks enters into a written contract or agreement with the Supplier, Starbucks does not agree to keep

unsolicited information confidential and does not agree to compensate the Supplier in any way for the

information or idea.

Subject to any valid patent rights, Starbucks expressly reserves the right to develop products, technology,

ideas and materials similar or identical to those that a Supplier may submit. We request that samples not be

manufactured with the Starbucks name, trademark or logo unless licensed. To avoid inadvertent

infringement, we require that any samples, materials, dies, printing plates or similar items that are used to

create unsolicited samples with unauthorized marks be destroyed.

2.5 Business Processes and Procedures

The following section outlines the Requirements for some of the most common day-to-day activities. Prior

to commencement of work, the Authorized Starbucks Representative shall identify to each Supplier

specific commodities or services that may have special procedures, product development, or intellectual

property requirements.

2.5.1 Raw Materials and Supplies

Starbucks is not responsible for raw materials or supplies purchased by the Supplier beyond what is

required to fulfill current open purchase orders or blanket agreement releases. Exceptions must be

authorized in writing by the Authorized Starbucks Representative.

2.5.2 Hazardous Materials

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Suppliers must identify any hazardous material sold to Starbucks and supply a Material Safety Data Sheet

(MSDS, OSHA form 20, IMDG certificate or equivalent). The MSDS must be provided to the Authorized

Starbucks Representative prior to the first shipment of any new or revised item in order to ensure product

shippers and handlers have the required information.

2.5.3 Invoice Detail Minimum Data Required

The following data must be present on invoices submitted to Starbucks regardless of method of

submission:

• Supplier name

• Supplier remit-to address

• Bill-to name and address of Starbucks legal entity

• Invoice number (unique)

• Invoice date

• Invoice amount (currency indicated)

• Item number

• Description of product or service

• Quantity

• Unit of measure

• Amount by invoice line item

For billing against a PO (BPO, BPA or standard), the PO number, release number, PO line number and

shipment number are required.

For non-PO billing, the name of the Starbucks partner requesting the goods or services is required.

2.5.4 Order and Shipment Confirmation

Orders received must be acknowledged (quantity, pricing, and/or dates confirmed) within 48 hours of

receipt. For Suppliers set up to transact via the Starbucks Supplier EDI program (either fully integrated EDI

or the Starbucks Active Orders Portal) acknowledgement must be received via EDI if 855

acknowledgements are enabled.

For Suppliers set up to transact via the Starbucks Supplier EDI program (either fully integrated EDI or the

Starbucks Active Orders Portal) and the Advanced Ship Notice (ASN) is enabled then the ASN must be sent

and received by Starbucks on the same day as the shipment departs for its destination. ASNs can be resent

and processed up to the point the shipment is received.

For more information regarding the Starbucks Supplier EDI program you can reach out to

edibusiness@starbuck.com (business inquiries) and edi-su[email protected] (technical inquiries).

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.0 Packing and Shipping Requirements

As we strive to achieve Starbucks mission within the context of our supply chain, we recognize the value of

reliable and well-coordinated relationships with our Suppliers. This section of the Supplier Guidance-Global

Requirements communicates Starbucks operational expectations. By diligently working together with our

Suppliers toward high standards of quality, efficiency and operational excellence, we will enable an even

stronger, more valuable operational partnership between our organizations.

The packing and shipping Requirements included in this section apply to all products shipped to a Starbucks

regional distribution center (RDC) or consolidated distribution center (CDC) unless specifically called out as

an exception. At the discretion of the Starbucks Authorized Representative, the same or similar

Requirements may apply to products shipped to any other Starbucks location, such as a customer or a retail

location.

3.1 Operational Requirements

3.1.1 Terms of the Order

Suppliers must ensure that shipments meet all terms of the order, including, but not limited to:

1. Ship the correct quantities

5. Ship the correct items in good condition

6. Ship to the correct location

7. Ship and/or deliver on time

If the freight terms for the shipment call for Starbucks to manage the freight and control the

transportation, then the Supplier shall ensure that an appointment is booked to pick up the goods and that

the goods are ready to be shipped according to the date on the order.

If the freight terms for the shipment call for the Supplier to manage the freight and control the

transportation, then the Supplier is required to request a dock appointment and be prepared to deliver

shipments by the date listed on the order.

3.1.2 Case Requirements

1. Each case may contain only one type of item (SKU) associated with one lot and one Order.

2. All components that comprise a SKU must be packaged together.

3. When a standard full case quantity has been established for an item, all cases must have the full

quantities of inner packs and items/units (no partial cases).

4. All products must come in a sealed case that contains and protects items in shipment, storage and

reshipment without the use of additional packaging.

a. Use only materials that are environmentally safe and free of chlorofluorocarbons (CFCs).

b. The following materials shall not be used in the packaging of cases:

- Polyvinylchloride (PVC, #3 resin code), including labels, cap closures, etc.

- Biodegradable plastics (made by adding a biodegrading additive to petroleum-based

plastic)

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

- Expanded polystyrene (also referred to as foam, STYROFOAM™, or EPS, #6 resin

code)

- Polycarbonate plastic, which contains BPA (included in resin code #7, Other)

- Grease resistant coatings which contain perfluorocarbons, such as PFOA or PFCs

5. Depending on the channel of distribution and/or how the item is sold, additional packaging

requirements may be applicable (e.g. items that will be distributed via parcel shipments require

higher packing standard than for standard Starbucks store deliveries).

6. For deliveries to all regions except EMEA the maximum weight for a case that contains more than

one unit is 70 pounds (lbs.). For deliveries to EMEA the maximum weight for a case that contains

more than one unit is 23 kilograms (kg).

7. Larger sized and/or heavy items such as, but not limited to, furniture and equipment must be

packaged to enable them to be safely and stably stacked, and must be protected from movement

within the outer packaging.

8. Some unusual types of items may not require a case in order to be sufficiently stable and protected

in transit and/or storage. These items are to be packaged in whatever way is customary and suitable

for containing and protecting the item. Specific Requirements may be communicated separately to

address these items.

3.1.3 Palletizing Requirements

1. Unless shipped as parcels or full container load international shipments, all shipments must be

palletized unless otherwise approved by the Authorized Starbucks Representative.

a. Slip sheets and floor loading can only be used if approved in writing by the Authorized

Starbucks Representative.

NOTE: Unless otherwise indicated, all requirements regarding palletizing product apply to

product stacked on slip-sheets or floor loaded.

b. Shipments to these 3 Asian DCs must always be palletized:

- Singapore Regional Distribution Center

- Wai Gao Qiao Regional Distribution Center

- Futian Regional Distribution Center

2. Package, palletize and secure all items in shipments so that they can withstand any normal

transportation and handling without damage. Corner boards and/or airbags are recommended and

may be additionally required for heavy products such as liquids.

3. Whenever possible, all items on a pallet should be identical (same SKU and lot and shipped against

the same Purchase Order). If a mixed pallet is created, product must be physically separated on the

pallet (e.g. use a slip-sheet) to ensure that the same items, lots and orders are grouped together

and can be immediately and unmistakably identified. See requirements section Special Labels -

Warning Labels for specific labeling Requirements for mixed pallets.

a. A maximum of 2 Purchase Orders is acceptable on one pallet (mixed) as long as both

Purchase Orders are physically separated by means of a slip sheet and clearly indicated on

the pallet label.

b. A 2-lot maximum of the same item are allowed on one pallet, but require physical

separation by slip sheet and each must be clearly indicated on the pallet label.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

4. When shipping in full pallet quantities, all tiers on the pallet must contain the same number of

cases.

5. Whenever possible, build pallets so that they can be double-stacked without causing damage to the

product (see section referring to Special Labels – Warning Labels requirements, for pallets that

cannot be double-stacked).

6. Cases cannot over-hang the pallet edges. Minimize under-hang of cases on pallets.

7. Build pallets to maximize the quantity of product that can safely and stably fit on the pallet while

remaining under the height specifications indicated in Table 1.

3.1.4 Pallet Specifications

Pallet specifications are based on the destination region and DC type. Pallet specifications must comply

with the Requirements shown in Table 1, unless otherwise specified and approved by the Authorized

Starbucks Representative.

NOTE: Additional requirements apply to pallets shipping to a U.S. Store Development DC and will be sent

to the supplier by the Store Development team

Table 1. Pallet Specifications

Specification Type

North America

Latin America

EMEA

Asia Pacific

Maximum pallet stack

height measured from

floor to high point of

pallet

RDCs: 53 in. (135 cm)

CDCs: 84 in. (213 cm)

RDCs: 160 cm

RDCs: 190 cm

Greater China

RDCs & CDCs: 2.2 m

Pallet size and

construction

requirements

GMA 4-way

 40 in. x 48 in.

 100 cm x 120 cm

 50 lb. max weight

Int’l air freight

 under 160cm height

United Kingdom

 UK Standard

 100 cm x 120 cm

(39.37 in. x 47.25 in.)

All other EMEA Countries

 Europallet

 80 cm x 120 cm

(31.5 in. x 47.25 in.)

Asia Pacific

GMA 4-way

 40 in. x 48 in.

 100 cm x 120 cm

 Softwood pallet boards

or higher grade

Greater China

GMA 2-way or 4-way

 40 in. x 48 in.

 100 cm x 120 cm

 Softwood pallet boards

or higher grade

1. Grocery Manufacturers Association (GMA) 40 in. x 48 in. 4-way flush pallet is the most common size stringer pallet

(new and used).

2. UK, Industrial or EUR 3 pallet as specified by the European Pallet Association (EPAL) and EN 13698-2.

3. Europallet as specified by the European Pallet Association (EPAL) and EN 13698-1.

4. International Air freight palletized shipment cannot exceed 160CM in height, including the pallet.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.1.5 Pallet Quality

1. Pallets are required to be wooden respectively GMA Grade A, UK Standard, EURO pallet Standard

or better standards and dimensions. Pallets must be un-modified from the pallet’s original

construction.

8. Use of rented pallets requires an authorized exception by an Authorized Starbucks Representative.

Starbucks will not pay charges associated with rented pallets.

9. Pallets shall be clean, free of damage (including splinters and exposed nails) and free of odors and

pests.

10. Pallets shipped into or out of the U.S. shall be compliant with the International Standards for

Phytosanitary Measures No. 15 (ISPM 15) and “heat stamped” (see Supplier Guidance - Reference

under Acronyms and Definitions). Pallets shipped into Greater China must be stamped “IPPC”

(International Plant Protection Treaty). IPPC stamp not required for intra China shipments.

3.1.6 Loading Requirements

1. For sealed trailers and containers, secure the product to ensure that it remains stable and free of

damage through any normal means of transportation. For sealed shipments, the Supplier shall be

responsible for the condition of product upon arrival at destination, unless an unusual event such as

an accident enroute has been noted. Supplier could be subject to penalties associated with

damages incurred as a result of insufficient bracing.

2. It is the responsibility of the Supplier to provide any blocking and bracing equipment used to ensure

that freight is secure for transport.

3. Configure pallets to maximize capacity, stabilize product and distribute weight in the trailer or

container.

4. See the Cargo Security section for Requirements on sealing truckloads and containers.

3.1.7 Perishable and Refrigerated Products

1. Products must be maintained at specified temperatures, depending on categorization of an item,

as indicated in Table 2.

Table 2. Temperature Requirements for Perishable and Refrigerated Products

North America Temperature Range (°F)

Minimum

Target

Maximum

Ambient/Room Temperature

N/A

70°

N/A

Refrigerated

34°

36°

41°

Frozen

-10°

0°

10°

Chocolate

35°

55°

74°

Specified Fishery Products

34°

36°

40°

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

EMEA Temperature Range (°C)

Minimum

Target

Maximum

Ambient/Room Temperature

N/A

+18.0°C

N/A

Refrigerated

+0.1°C

+2.0°C

+4.0°C

Frozen

-23.0°C

-18.0°C

-15.0°C

Temperature Sensitive

(chocolate, fruit or other products)

Per agreement

with Starbucks

Per agreement

with Starbucks

Per agreement

with Starbucks

Greater China (°C)

Product

Category

Temperature Requirement

Comments

During Storage

Delivery

Prior to Loading

During Transport

Frozen

<= -23°C to -12°C

-12°C (max)

<= -23°C to -12°C

Freezer must be

set to -18°C

Chilled

0°C to 5°C

Temperature

18°C to 22°C

18°C

5°C to 25°C

11. For non-ambient shipments, the Supplier must notate the specific product temperature

requirements on the BOL/AWB/CMR (e.g. “Product must remain between X and X degrees”). Clear

terminology on the legal document regarding product and performance expectations for the carrier

is critical. For non-ambient shipments to or within EMEA, temperatures must be notated in degrees

Celsius.

12. For non-ambient shipments, the Supplier must ensure that the trailer has stabilized at the target

temperature prior to loading. This requirement is to ensure that the equipment being used to

transfer freight can maintain the target temperature.

13. For non-ambient shipments, the Supplier must ensure the product is within the temperature range

listed above at the time it is loaded into the trailer. Supplier could be subject to penalties

associated with temperature excursions found to be the result of missing, faulty, or incorrectly

calibrated monitors.

14. The Supplier must apply a Starbucks-approved temperature monitoring device to the outside of a

case on the last pallet loaded of each PO at the time of shipping. If there are multiple POs going to

the same destination one device may be used. Supplier could be subject to penalties associated

with temperature excursions found to be the result of missing, faulty, or incorrectly calibrated

monitors.

15. The Supplier shall validate that the equipment being used to transfer the freight is suitable for the

product type being shipped. If the trailer is not suitable for transport, the Supplier can reject the

trailer.

16. Drop shipped product may require additional or different Requirements which will be confirmed by

the Authorized Starbucks Representative.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.1.8 General Labels for Pallets, Cases and Inner Packaging (See Table 3)

Regional notations:

1. China & Asia Pacific (CAP) – Contact Starbucks CAP regulatory team to ensure the inner pack and

outer carton requirements are fulfilled. See Starbucks Supplier Guidance – References (Table 1).

2. Canada – Additional production date and expiration/best before date information for case labels

can be found in Table 3b and Figure 1b.

3. EMEA – Additional information can be found below for labeling on products shipping to France and

Italy. Example figures can be found in Figure 1c, Figure 1d, and Figure 1e.

Overall labels shall be designed and positioned on the pallet, case, and inner packaging so the required

information is easily accessible and can be correctly identified. (e.g., case labels facing “out” and right-side-

up on the pallet).

Each case must have at least 1 Case label.

a. Starbucks prefers 2 identical case labels/data on 2 adjoining sides of the case when possible

Starbucks requires 2 identical case labels/data on 2 adjoining sides of the case when possible.

Pallet shipping labels must be applied outside of stretch wrap, may not have any creases or folds over the

barcode, and may not cover up any data on the case.

Labels must be clear and legible, with a minimum font size of 12 points. Information may be directly printed

and/or inkjet printed onto a case if all the information Requirements have been met. English is the standard

for labels, but for some specific markets Starbucks may request additional language(s). Local language is

allowed for deliveries to consolidated distribution centers (CDCs).

Each data point on the label must include a “header” that precedes the information contained on the label

(i.e., “Production Date” would precede “01-SEP-2017”. See example in Figure 1).

Some specific Markets/products may require additional or different information as communicated by the

Authorized Starbucks Representative.

Inner Packaging – For items manufactured exclusively for Starbucks, include the same information that is

printed on the case labels on any inner packaging that is used for shipment (excluding display packaging).

Note that Starbucks may identify additional label requirements during the label approval process.

b. The Inner Pack GTIN bar code is required on these labels (not the case GTIN).

Table 3a: Product Case and Pallet Shipping Label Data Requirements

NOTE: International shipments do not require GTIN or SSCC Bar codes

Data

Description

Pallet

Shipping

Labels

Product

Case Labels

GTIN Bar

Code

The GS1-compliant ITF-14 formatted case GTIN

barcode (see section 3.1.11)

n/a

Required

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

SSCC Bar

Code

The GS1-compliant 18-digit SSCC barcode (see section

3.1.11)

Required

n/a

Order#

Order Number (standard PO, blanket-release

combination, or delivery ID [DID] number)

* Unless otherwise communicated, the Order Number

should not be listed on the case label when the goods

are shipped on a pallet

Required

*Situational

SKU

The Starbucks item number/SKU number, provided on

the order

Required

Description

The Starbucks description of the SKU, provided on the

order

Required

Lot

The lot number/code for the item

Required for

perishable

Required for

perishable

Production

Date

Date the lot was manufactured

Format: DD-MMM-YYYY (e.g., 05-SEP-2017)

Some markets in EMEA require numerical format:

(DD-MM-YY)

Required for

perishable

Required for

perishable

Expiration

Date

Best Before

Format: DD-MMM-YYYY (e.g., 05-SEP-2017)

Some markets in EMEA require numerical format:

(DD-MM-YY)

Required for

perishable

Required for

perishable

COO

Country of origin for the item produced in this

manufacturing facility (see section 3.1.12)

Required

MID

Manufacturer Site ID. Number assigned by Starbucks

for the specific facility where the goods were

manufactured

Required

Quantity

Pallet label: XX Cases, XX Units

Case label with no Inner Pack (IP): XX Units

Case label with IP: XX IPs, XX per IP, XX units per case

Required

Figure 1a. Example Label – Case label for a perishable product (not actual size)

This is an example of the information required on a Case label for a perishable product. The format

is not a requirement, but all data shown, including “data field labels” must be present. The example

below is printed on white label stock, so Bearer Bars are only required above and below the GTIN

barcode. The product is palletized, so the PO number is on the pallet label, not the case label.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Table 3b: Canada - Shipping Label Data Requirements: Production Date and Expiration/Best

Before

Production

Date

Date the lot was manufactured

Format: YYYY-MM-DD (e.g. 2020 OC 30)

** Letter Month

Required for

perishable

Required for

perishable

Expiration

Date

Best Before

BEST BEFORE/MEILLEUR AVANT YYYY MM DD

(4-digit year) (2-letter month) (2-digit day)

**Letter Month

JA for January

FE for February

MR for March

AL for April

MA for May

JN for June

JL for July

AU for August

SE for September

OC for October

NO for November

DE for December

Example:

(e.g. BEST BEFORE/MEILLEUR AVANT 2020 OC 30)

Required

Figure 1b. Canada Example Label – Case label for a perishable product (note: not actual size)

This is an example of the information required on a Case label for a perishable product. The format is not a

requirement, but all data shown, including “data field labels” must be present. The example below is

printed on white label stock, so Bearer Bars are only required above and below the GTIN barcode. The

product is palletized, so the PO number is on the pallet label, not the case label.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

EMEA (France and Italy) Packaging Requirements

1. France Sorting Label

a. French AGEC Law (article 17) implementing Decree no 2021-835 of 29 June 2021 will impact

Business to consumer (B2C) products. This national regulation is mandatory and requires a

harmonized sorting label to be displayed on household packaging.

b. Impacted Products: Any Starbucks product sold to customers in France must include the

sorting label, regardless of supplier country of origin.

c. Sorting label information format requirements:

- Layout: Can be given in either a horizontal or vertical.

- Should be displayed on the sales packaging of the product in a visible place.

- Packaging Component: Pictogram only

- Waste Stream: Pictogram only

- Colour: Monochrome

- Version: Standard (“Compact” to only be used when space is limited)

- Note: The shipping packaging is not considered to be part of the sales packaging

and does not need to be marked with the sorting information.

- Additional information on the regulation requirements and examples can be

found through Citeo. Their web address is: https://www.citeo.com/info-tri

d. Starbucks products impacted: All consumer-facing Starbucks products must meet these

requirements. If you need clarification on an item, please reach out to your Starbucks

Sourcing or Regulatory contact.

Figure 1c: France Sorting Label Example

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2. Italy Environmental Labels

a. Italian authority Legislative Decree 3 September 2020, n. 116 which is the implementation

of Directive (EU) 2008/98 relating to waste and implementation of Directive (EU) 1994/62

on packaging and packaging waste.

b. Starbucks products impacted: All Starbucks product sold as B2B and B2C in any EMEA

market must include the sorting label, regardless of supplier country of origin. If you need

clarification on an item, please reach out to your Starbucks Sourcing or Regulatory contact.

c. Environmental label information format requirements:

- Must be clear, legible, and easily visible on the product packaging for the

consumer.

- Color: If color is used on the label, it must follow the recycling colors that are used

within Italy to represent that family materials of the packaging (UNI 11686

standard on Waste Visual Elements).

- Font: For font size the Italian Packaging Institute has recommended that the

provisions in Article 13 of Regulation (EU) 1169/2011 based on the largest surface

of the packaging are followed:

1. Largest surface area of packaging has an area <80cm2 = x height ≥1.2mm

2. Largest surface area of packaging has an area <80cm2 = x height ≥0.9mm

3. Largest surface area of packaging has an area <25cm2 = provided

separately or digitally

- Note: there is no prescribed layout or placement.

- Additional information on the regulation requirements and examples can be

found through CONAI. Their web address is:

http://www.progettarericiclo.com/en/docs/environmental-labeling-packaging

d. Business to Consumer (B2C): For consumer-facing packaging, Italy regulations require the

following information on the recycling label:

- Mobius loop as per Regulation 129/97/CE

- Material family

- Collection guidelines

Figure 1d: Italian Environmental label – Retail (B2C) Example

e. Business to Business (B2B): Products that are classed as B2B transaction must have the

following information on a label, printed directly anywhere on the packaging, or it can be

supplied separately. For tertiary packaging (pallets, shrinkwrap, etc.) the recycling

information can be provided separately in other documentation or digitally.

- Mobius loop as per Regulation 129/97/CE

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Figure 1e: Italian Environmental label – (B2B) Example

3.1.9 Barcoded Universal Product Code Labels

1. Some items are required to have the GTIN/Universal Product Code (UPC) or other identifying

number barcoded in a standard format on the individual item.

2. When requested by the Authorized Starbucks Representative, products must be labeled at the item

level (smallest product or sellable unit) with GS1- compliant standard barcodes, in either EAN-13 or

UCC-12, unless otherwise directed by the Authorized Starbucks Representative. Truncated

barcodes may be authorized when space is limited on the package.

3. Supplier UPC labels may be used in certain circumstances when approved by the Authorized

Starbucks Representative. When suppliers provide UPC/GTINs to Starbucks, the UPC/GTIN must

comply with GTIN rules (i.e., check digit validation).

3.1.10 GS1 Barcodes – GTIN and SSCC

1. Starbucks requires GS1-compliant Global Trade Item Number (GTIN) barcodes on cases and inner

packs and LPN (Serial Shipping Container Code or SSCC) barcode labels on pallet shipping labels to

ensure accurate receiving and meet our customer’s requirements.

a. Some sellable units also require UPC/GTIN bar code labels.

2. Suppliers are expected to keep current and conform to barcode standards published by GS1. See

the GS1 website at www.gs1.org for information on current barcode requirements and standards

for GTIN bar codes and SSCC barcodes.

4. Starbucks and its associated Brands will provide GTINs for each packaging level (Each/sellable unit,

Inner pack, and Case) to suppliers for the labeling of items where they are exclusively manufactured

for or by Starbucks. For items that are deemed to be ‘off the shelf’ or the supplier retains the

proprietary ownership for recipes or specifications, the Supplier must provide and label the item

with their appropriate GTIN. For the purpose of this document ‘off the shelf’ is defined as an item

where no changes are being made to the basic formulation or specification of the item to fit

Starbucks specific requirements. For example, Starbucks would not provide a GTIN for a pack size

change requested of the supplier if the product is made available to other customers in the same

format.

5. GS1 GTIN barcodes are applied based on the destination of the shipment as shown in Table 4.

Table 4. Usage of GS1 GTIN Barcodes

North America and

Latin America

EMEA

Asia Pacific

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

 Inner packs

 Fixed quantity cases

 Inner packs

 Fixed quantity cases

 Fixed quantity pallets

 Inner packs only

3. License plate barcodes must be included on each logistics unit. License plate barcodes contain a

SSCC number to uniquely identify each logistics unit (e.g. pallet or container) and to facilitate

tracking of shipments with a random set of contents. Upon request, Supplier shall send electronic

files containing the data related to the SSCC18 number by means of Electronic Data Interchange

(EDI).

a. Ensure the SSCC bar code is on each pallet label.

b. SSCC may apply to the case when shipping unpalletized and uncontainerized; see the

Authorized Starbucks Representative for details.

6. The size of the barcode varies based on the application. A “limited space option” may be available,

but barcodes should meet the “standard” minimum size listed in Table 5 whenever possible.

Table 5. Minimum Size Specifications for Barcodes

Barcode Type

Minimum Width

Minimum Height

GTIN: Item

See the Authorized Starbucks Representative

GTIN: Case and Inner Pack

122.43 mm (4.82 in.)

31.15 mm (1.25 in.)

SSCC: License Plate

77 mm (3.05 in.)

31.75 mm (1.26 in.)

3.1.11 Special Labels - Warning Labels

Warning labels are intended to provide information to support correct handling and accurate receipt. The

Supplier should design, size, color and position these labels to enable them to be immediately visible and

unmistakably clear. Types of warning labels include:

1. Mixed Pallet Labels – Label pallets that contain mixed product (SKU, Lot and/or Order) as a mixed

pallet. Also indicate the different product that is contained on the pallet.

7. “Do Not Double-Stack” Pallet Labels – Label pallets that cannot be double-stacked with warning

labels to prevent double-stacking by anyone handling the product.

8. Fragile Labels – Label cases and pallets that contain fragile items with a “Fragile” label.

3.1.12 Country of Origin

Suppliers are responsible for ensuring that their product is marked with the country of origin (COO) (e.g.,

the country where the product being received was manufactured) according to the laws of the country into

which the product is being delivered. For example, products for the U.S. must meet U.S. laws and

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

regulations as stated in the 19 U.S.C. 1304, and any other applicable special marking Requirements as

identified in 19 CFR 134.43.

Product packaging on an outer retail case must be marked with the COO on both the case and on the

individual items. Prior to commencing shipment, Suppliers shall contact the Authorized Starbucks

Representative regarding COO marking Requirements.

Upon request, Suppliers are required to provide additional documentation to support the need for country

of origin information.

In addition to the Operational Requirements referenced above for use and application of lot number(s), a

single lot must only have one country of origin.

3.2 Transportation and Shipping

3.2.1 Cargo Security

1. The Supplier shall maintain container and trailer integrity to protect against the introduction of

unauthorized material and/or persons into the Starbucks supply chain.

9. The Supplier shall not fumigate containers and/or trailers unless other requirements are specified

by Starbucks in advance.

10. All Suppliers and the third parties with whom they conduct business shall have, at a minimum, the

following container and trailer security measures in place:

a. Container Inspection – Written procedures to verify the physical integrity of the container

structure prior to packing shall include a seven-point inspection process to be completed on

all containers and trailers (refer to Starbucks Container Seven-Point Inspection Guide, or

reference www.cbp.gov for C-TPAT Importer Security Criteria).

b. Seals – At the location where loading occurs, the Supplier shall affix a high-security seal to

all full load containers/trailers that meet or exceed PAS ISO 17712.

- Suppliers shall record seal numbers as required by the BOL/AWB/CMR section

(handwritten seal numbers are not acceptable).

- At each transfer of custody in the entire supply chain there must be verification that

the seal is intact, and whether it exhibits evidence of tampering along the route.

- If the seal is removed in-transit by anyone (including government officials), a

replacement seal must be affixed to the container/trailer and the seal change must be

documented on the BOL/AWB/CMR.

- When a seal is broken, the provider/Supplier must immediately notify Starbucks at

[email protected] to communicate:

1. the number of the broken seal;

2. who broke the seal; and

3. the number of the replacement seal affixed to the container/trailer.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

c. Container/Trailer Storage – Containers/trailers must be stored in a secure area to prevent

unauthorized access and/or manipulation.

Procedures must be in place for reporting and neutralizing unauthorized entry into

containers or container storage areas.

In the event of a suspected security event (Greater China excluded), the Supplier shall

advise Starbucks of the event details via the cargo security email box at

[email protected] (include the identifying container/trailer number in the

subject line of the email), and/or via other forms of communication appropriate for the

circumstances (Greater China – contact your primary sourcing contact). The load will then

be immediately halted within the supply chain and will not be received while the event is

being investigated.

NOTE: Additional security measures are detailed in Supplier Guidance - Expectations /

Supplier Security Protocol.

3.2.2 Freight Terms – Global (Excluding North America)

1. Starbucks uses Incoterms 2020® freight terms for all shipments, unless specified otherwise on the

Order. Information about Incoterms® is available from the International Chamber of Commerce

website at www.iccwbo.org.

11. The Supplier is responsible for compliance with freight terms, specified shipment, or arrival dates

and named places described on each Order. Any questions about the terms or dates listed on an

Order should be directed to the Authorized Starbucks Representative.

12. For shipments to be turned over to Starbucks at or near origin (Incoterms 2020® EXW, FCA, FAS,

FOB), a Starbucks-nominated Cargo Management Service (CMS) provider will accept the booking,

collect and forward all relevant shipping and commercial documents, including Verified Gross Mass

(VGM), and secure transit for the goods from the named place to final destination. Supplier is

responsible for export filing formalities.

13. For shipments to be turned over to Starbucks control at the port of discharge or any other defined

place (Incoterms 2020® CFR, CPT, CIP, CIF, DAP), the Supplier shall be responsible for all transit

times and for shipping to the named place as specified by the Incoterms 2020® and any other

special instructions included on the shipment Order. Supplier is responsible for export filing

formalities.

14. For shipments to be turned over to Starbucks control at destination (Incoterms 2020® DDP), the

Supplier shall be responsible for all transit arrangements, shipping timelines, shipping

documentation, export/import formalities, and delivery to final destination as specified by the

Incoterms 2020® named place.

15. In all cases, the Supplier is responsible for arranging the shipment and the schedule to meet each

ship date or arrival date at the final destination and the named place stated on the Order.

3.2.3 Freight Terms – North America

In lieu of Incoterms 2020®, Starbucks may use three other freight terms for shipments within or between

the U.S. and Canada. Purchase orders shall list the named place where Starbucks agrees to assume risk of

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

loss and take title to the goods (a.k.a. “origin” address for Third Party, or a “destination” address for Freight

Prepaid, and Prepay and Add). These three terms and their definitions include:

Freight Prepaid

1. The Supplier shall be responsible for paying the freight carrier for the cost of transporting goods

from the Supplier location to the destination (named place).

16. If the goods cross the U.S./Canada border, the Supplier is the Importer of Record and shall be

responsible for clearing customs, including preparing all documents and paying all duties, taxes,

brokerage fees and/or any other related costs.

17. Transportation costs shall be negotiated with the Authorized Starbucks Representative and are

embedded in the total costs. Transportation costs are not invoiced to Starbucks, either as a line

item on a product invoice or as a separate invoice.

Prepay and Add

1. The Supplier shall be responsible for paying the freight carrier for the cost of transporting goods

from the Supplier location to the destination (named place).

18. If the goods cross the U.S./Canada border, the Supplier is the Importer of Record and shall be

responsible for clearing customs, including preparing all documents and paying all duties, taxes,

brokers fees or any other related costs. The Supplier shall invoice Starbucks for the transportation

costs.

Third Party

1. Starbucks shall be responsible for paying the freight carrier for the cost of transporting goods from

the Supplier location (named place) to the destination.

19. If the goods cross the U.S./Canada border, Starbucks is the Importer of Record and shall be

responsible for clearing customs and paying all duties, taxes, broker fees or any other related costs.

The Supplier shall be responsible for preparing all customs documents and providing the necessary

documents to the carrier and customs broker.

NOTE: For Freight Prepaid and Prepay and Add terms, Starbucks may recommend a specific carrier,

but will normally leave carrier selection to the Supplier.

3.2.4 Booking Requirements – International

When booking international shipments of Starbucks-managed freight, please refer to the appropriate

CMS provider’s booking Requirements. The key booking Requirements include:

1. Supplier must book at least 14 days prior to the Ready-to-Ship date as listed on the Purchase Order.

2. Supplier must follow the CMS booking instructions, including the use of the online booking tool.

3. Supplier must provide the required documents no later than 2 business days after the estimated

time of shipment.

4. For any questions on shipping Green Coffee, Finished Goods, and Tea & Botanicals from Asia/India

to North America, please contact David Barnes with Expeditors at [email protected].

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

5. For any questions on shipping Green Coffee, Finished Goods, and Tea & Botanicals from Central

and South America, Europe or Africa to North America, please contact Lincoln Simones with DSV

at [email protected].

6. Starbucks contacts: Marcelo Zanetti Correa Da Silva at [email protected] for Green Coffee

and Libby Grasham at [email protected] for Finished Goods and Tea and Botanical if

further instructions are needed. For any questions for drayage or air freight shipping contact Brian

Mitchell at brmitche@starbucks.com. For Global Logistics escalations contact Evan Pritchard at

epritcha@starbucks.com.

7. Refer to sections relating to small parcel shipments.

3.2.5 TMS Booking Requirements – Intra U.S./Canada

1. For all booking requirements, Supplier shall utilize the appropriate SOP and/or SOW as provided by

authorized Starbucks representative.

3.2.6 Booking Requirements – Intra Asia

When booking intra-Asia shipments of Starbucks-managed freight, the Supplier shall abide by the

following Requirements:

1. Supplier shall book at least 14 days prior to the Ready-to-Ship date listed on the Purchase Order.

20. Supplier must provide the required documents to the CMS provider no later than 1 day prior to the

Estimated Time of Departure.

21. Refer to sections relating to small parcel shipments.

3.3 Shipping Documentation – General Requirements

3.3.1 Shipping – Hazardous Materials

1. The Supplier shall include a Material Safety Data Sheet (MSDS), OSHA Form 20, IMDG certificate or

equivalent with any shipment that contains hazardous materials.

22. A 24-hour emergency contact must be notated on the BOL, AWB, CMR and other relevant

transportation documents for all hazardous materials shipments.

23. For deliveries to or within North America, the appropriate hazardous materials numbers (United

Nations or North American) must be notated on the BOL, AWB, CMR and all other relevant

transportation documents.

24. The proper hazardous materials identification number should be included on all paperwork for

HAZMAT shipments. This requirement is in addition to the requirement of supplying the MSDS,

OSHA Form 20, IMDG certificate or equivalent.

3.3.2 Delivery and Shipping Documentation

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1. A shipping document (i.e., Packing List for North America or Delivery Note for EMEA) shall

accompany each shipment and meet the following requirements:

a. Each PO must have a separate shipping document.

b. The language standard on delivery and shipping documentation is English although local

language is acceptable for deliveries to Consolidated Distribution Centers (CDCs).

c. The shipping document must be accessible as the delivery is unloaded, preferably attached

to the upper right-hand corner of the upper right-hand case of the leading pallet.

d. All shipping documents must include specific information based on the receiving region, as

shown in Table 6:

Table 6. Information Required on Shipping Documents

Data Element

N. America &

Latin America

EMEA

Asia

Pacific

“Ship From” name, address and contact

“Ship To/Sold To” name, address and contact

PO Number

Manufacturing Site ID Number (assigned by Starbucks)

Country of Origin / Manufacture

Starbucks Item Number

Total Shipment Quantity in the unit of measure listed on the

Total Number of Cases (or units) Per Item

Ship Date

Supplier Name and Address

Item Description (as listed on the PO)

Expected Delivery Date

Gross Weight per Item (in applicable UOM for destination,

e.g., kg.)

Total Volume per Item (in applicable UOM for destination,

e.g., CBM / m

)

Lot Codes

Production Dates

Expiration / BB Dates

X = Required

Blank = Optional, but required if specified by the Authorized Starbucks Representative

Date format is DD-MM-YYYY unless otherwise approved

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

25. Bill of Lading (AWB for air freight) must accompany each shipment and must include specific

information based on the receiving region, please refer to the appropriate SOP and/or SOW.

26. For EMEA only road shipments (including containers transported by road), transporter shall provide

a completed CMR document, mentioning Starbucks PO number, booking reference, pallet/colli

number, gross weight and any other relevant information such as temperature and ventilation

requirements. Transporter shall provide at minimum 2 copies (transporter and receiver copy).

27. For shipments within North America with freight terms of “Third Party” only, Suppliers shall add

“Third Party Billing” to the BOL and include the following information on the BOL and the

commercial invoice or customs invoice:

e. Starbucks-assigned Shipment Number (“SB Number”)

- All shipments managed by Starbucks will contain an SB Number, assigned by

Starbucks Transportation Management System (TMS). This number is a required

reference on the BOL for the Carrier.

f. Freight billing address:

Starbucks Coffee Company

c/o US Bank Freight Payments

1000 East Warrenville Road, Suite 350

Naperville, IL 60563

28. Delivery appointments for Starbucks TMS tendered shipments must be included on the BOL as

provided by Starbucks TMS. Delivery appointments must be taken directly from the load tender

confirmation provided by the transportation provider.

3.3.3 Commercial Documentation – International Border Crossings

1. These Requirements are subject to change at any time, based on specific country requirements /

regulations.

29. Suppliers who are the importer of record are responsible for meeting all customs and clearance

Requirements for the country of import.

30. If Starbucks is the importer of record, the Supplier must prepare and complete proper commercial

documentation that meets the Requirements of the country of import and any additional

Requirements as listed in corresponding SOP and/or SOW. All documentation must be signed by

the Supplier or the shipper.

31. Unless the freight terms require the Supplier to assume risk until the destination is reached, the

complete document package must be submitted to Starbucks, its custom clearance agents and the

receiving warehouse no later than 48 hours prior to departure for airfreight, and 48 hours after

departure from the country of export for all other freight types.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

32. For shipments into Canada, paperwork is submitted no later than the time of shipment departure.

Starbucks recommends that documentation is provided to customs no later than 4 hours prior to

the expected border crossing.

33. The standard contents of the commercial documentation packet are based on the receiving region,

as listed in Table 7.

Table 7. Commercial Documentation – Packet Contents

Data Element

N. America

& Latin

America

EMEA

Asia Pacific

China

Commercial Invoice or Customs

Invoice

1 Copy

Packing List

1 Copy

Bill of Lading

1 Copy

3 Copies Total (2

originals + 1

copy)

3 Copies Total

(2 originals + 1

copy)

1 Copy for SWB (tel-

released) or a whole

set of BOL originals

Origin Certificate (if required for

product)

1 Copy

2 Copies Total (1

original + 1 copy)

1 Copy

1 Original

Health Certificate (if required

for product)

1 Copy

2 Copies Total (1

original + 1 copy)

1 Copy

Products containing

ingredients from

animals (i.e. dairy,

eggs): 1 original + 1

copy

Load Plan (by container with

clearly marked pallet and

container numbers)

1 Copy

Generalized System of

Preferences (GSP) Certificate

(Far East shipments only)

1 Copy

2 Copies Total (1

original + 1 copy)

EUR1 Movement Certificate or

preferential origin statement on

invoice (for products with Swiss

preferential origin if applicable)

2 Copies Total (1

original + 1 copy)

Fumigation Certificate (for

container shipments originating

outside EMEA and U.S./Canada

only)

1 Copy

CMR (for intra EMEA road

shipments, including

containers)

Minimal 2 copies

(transporter and

receiver copy)

Non-Wood Packing Material

Certificate if applicable. Must

have 2 IPPC stamps on wooden

1 Copy

(if certificate)

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

pallets/ packages confirming

wood has been treated per

Requirements.

Certificate of Analyses (if

required for product in specific

markets).

1 Copy

3.3.4 Commercial Invoice Requirements – International Border Crossings

1. A commercial invoice or customs invoice is required for all shipments crossing international

borders. Commercial invoice must be in English for U.S. Import regulation. Starbucks as an

Importer must comply with US Import regulations pertaining to 19 USC 1481 and 19 USC 1485 that

outlines that we are providing a commercial invoice in proper form at the time of entry to US

Customs before the release of the goods at port of entry. The commercial invoice is a condition of

importation and failure to provide a commercial invoice in proper form is a breach of the conditions

of our Import Bond for which liquidated damages can be assessed. 19CFR 141.86 further describes

the contents of the invoice. (Reference: https://www.law.cornell.edu/cfr/text/19/141.86)

34. If a commercial invoice is not generated because there is no sale involved (e.g., product/samples

provided at no charge), a customs invoice must be prepared in lieu of a commercial invoice when

the product will cross an international border. The customs invoice must contain all the information

required on a commercial invoice. The value of the product must be based on “fair market value” or

the price that would be paid if the item were offered for sale. It is acceptable to show on a customs

invoice, “Value for Customs Purposes Only.”

35. All commercial invoices should be legible copy. Other requirements for commercial invoices vary,

based on the region or country of import. Any additional or different Requirements for a specific

country or shipment will be communicated by Starbucks prior to the shipment.

36. The standard elements of a commercial invoice are listed below. If the item is a “gift pack” with

multiple components, the item information (i.e., item, price, weight, tariff code, country of origin)

must be listed for each component.

Shipment Information

a. Name of Supplier/Shipper

b. Physical Address of the Supplier/Shipper

c. Ship-to Name and Address (consignee) (see Canada note below)

d. Ship-from Location Name and Physical Address

e. Sold-to Name and Address (see Canada note below)

f. Port of Loading and Unloading (if applicable)

g. Supplier’s Invoice Number and Date

h. Starbucks or Purchaser’s PO Number

i. Case Marks and Numbers

j. Number of Cases

k. Total Invoice Value (indicate currency)

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

- Total Purchase Price as agreed on the Purchase Order. Include all charges on the

products, itemized by name and amount, including freight, insurance,

commissions, containers and cost of packaging.

- All products and services furnished for the production of the products not

included in the itemized price (PO price) (e.g. assists such as tooling, material,

logistics of, financial payments), or design, artwork, engineering plans/sketches

done anywhere but the importing country.

l. Total Invoice Quantities

m. Terms of Payment

n. Any other transportation-related information (e.g., Vessel Name, BOL Number, Mode)

o. Name of responsible individual at the supplier/shipper who has knowledge of the

transaction

p. Freight Terms (Incoterms® unless otherwise specified in the PO)

q. Packaging Type (cases, bags, etc.)

r. Page Number (e.g., 1 of 2)

Item Information

a. Starbucks Item number (if assigned)

b. Complete invoice description. This must be a complete invoice description that clearly

states what the item is, including the chief material the item is made from, and how the

item is used, in order to meet Customs Authority Requirements.

c. Unit of Measure as listed on PO

d. Net Weight of each item

e. Gross Weight of each item

f. Unit Price and Extended Value

g. Currency

h. Name and physical Address of Manufacturer

i. Country of Origin/Manufacture (this can be different from the shipping location)

j. Serial Number (if applicable)

Special Class of Goods Requirements for U.S. Importations Only

a. Certain classes of merchandise require additional information as laid out in 19 CFR141.89

regulations and must be provided at the time of shipment along with your commercial

invoice. (Reference: https://www.law.cornell.edu/cfr/text/19/141.89)

a. Food Related Items

i. For shipments entering the U.S. you must provide on the Commercial

Invoice (or as an attachment)

1. Manufacturing Facility FDA Registration Number, Name and

Address (food items only)

2. Food Contact Packaging Type and material (e.g., glass bottle;

mylar pouch; plastic bag)

3. Declaration must also be provided for any machinery and parts

thereof, that manufactures or serves food or beverages whether

the item comes into contact with the food or beverage

b. Wood Products (EPA)

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

i. Products containing wood must include certification per US EPA regulation,

TSCA Title VI; if products do not contain wood, the commercial invoice

must have a negative statement, i.e. “This shipment does not contain

composite wood products.”

Country and Region-Specific Requirements

a. For shipments entering the U.S., add (to the Commercial Invoice or as an attachment):

i. Manufacturing Facility FDA Registration Number, Name and Address (food items

only)

ii. Food Contact Packaging Type and material (e.g., glass bottle; mylar pouch; plastic

bag) – (food items only). Declaration must also be provided for any machinery and

parts thereof, that manufactures or serves food or beverages, whether the item

comes in to contact with the food or beverage.

iii. Products containing wood must include certification per US EPA regulation, TSCA

Title VI; if products do not contain wood, the commercial invoice must have a

negative statement, i.e. “This Shipment does not contain composite wood products.”

b. For shipments into Canada purchased by a Starbucks distributor under “Third Party” freight

terms:

i. Sold-to Name and Address will not be an entry on the invoice

ii. Consignee will be entered as “Starbucks C/O” and Ship-to address will be purchaser’s

address

c. For shipments from an EU country to a non-EU country, add the following statement:

i. “For export supply: 0% VAT / Exempt from VAT According to Art. 146(1)(a) of the

VAT Directive”

d. For shipments between EU countries and part of the VAT area, add the following

statement:

i. “For intra-community supply: 0% VAT / Exempt from VAT According to Art. 128 VAT

Directive”

e. For shipments to the UAE, add (to the commercial invoice or as an attachment):

i. Manufacturer’s Name, Address, City, State/Province, Country (all items)

3.4 Customs and Import Clearance

When Starbucks is the importer of record (freight terms: EXW, FAS, FCA, FOB, CFR, CPT, CIP, CIF, DAP, or

Third Party), Supplier shall send the correct customs documentation to the Starbucks-appointed CMS

provider and the provider will work directly with the customs broker. Supplier is responsible for export

formalities.

When the Supplier is the importer of record (freight terms: DDP, Freight Prepaid or Prepay and Add), the

Supplier should make the necessary arrangements with a customs broker to clear the shipment through

customs and pay any clearance and duty-related charges.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

In case of DDP shipments into EMEA, the Tax and Customs team must be contacted (via +31 (0)20 3077000)

to provide guidance on how to handle the import VAT.

The Supplier is responsible for following the importing country’s customs laws and regulations when

generating documents, marking products, and shipping product, regardless of who is the importer of

record.

3.4.1 Authorized Customs Brokers

Refer to Table 8 in the Supplier Guidance – References document for a list of authorized customs brokers.

3.4.2 Customs – Importer Security Filing

1. An Importer Security Filing (also called “ISF” or “10+2”) shall be made by a Starbucks customs

broker on all shipments entering the United States via ocean carrier. Compliance is mandatory and

is required by Customs. All Starbucks Suppliers shall provide information to the Starbucks CMS

provider to support this process.

2. Starbucks ISF Violation Policy:

a. U.S. Customs and Border Protection (CBP) has required all importers to file an Import

Security Filing (ISF) since the start of the program in 2009. Starbucks thereby requires all

vendors to supply an importer security form in order to file a timely transmission to

customs. This rule applies to all shipments to Starbucks Corporation regardless of the

Freight Terms. Our assigned freight forwarder(s) file the ISF on behalf of Starbucks from

the information provided on the vendor ISF form. It is essential to provide the form with the

freight forwarder completely, correctly and on time. We have instructed all our freight

forwarders not to accept vendor shipments without the proper ISF submission.

b. Importers are legally responsible to ensure that these data elements are filed with CBP by

the required timeline or can expect penalties of up to $10,000 per shipment ($5,000 per

violation).

c. If Starbucks Corporation is charged with a violation due to the lack of submission or

incorrect data on the form a chargeback will be issued for the amount of the violation.

d. As a reminder, the following occurrences will be considered violations by CBP, and

therefore subject to penalty:

- Late ISF Submission: An ISF Transmission will be considered late if not filed at

least 48 hours before loading on a vessel that is destined for the U.S. The penalty

amount for a Late ISF Submission is $5,000 PER VIOLATION.

- Inaccurate ISF Submission: An ISF Transmission will be considered inaccurate if

the information provided to CBP is false and/or incomplete. The penalty amount

for an Inaccurate ISF Submission is $5,000 PER VIOLATION. This includes

providing the correct Automated Manifest System (AMS) Bill of Lading Number

at time of ISF Submission, which is a common pitfall for ISF filings. We require

that you confirm with the Freight Forwarder that you have the correct AMS Bill of

Lading Number when filing the ISF.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

- Late Amendment to an Existing ISF Submission: An amendment to an existing

ISF will be considered late if not filed at least 24 hours before the vessel arrives

within the limits of a U.S. Port. Accordingly, it is imperative that importers

immediately forward any requested changes to an existing ISF submission for

timely updating to CBP. Late amendments also include incorrect updates to a

“Flexible” ISF Submission. The penalty amount for a Late Amendment to an

existing ISF Submission is $5,000 PER VIOLATION.

e. Additional information on ISF (ISF Frequently Asked Questions and the Customs Bulletin

for ISF Penalties and Mitigation Guidelines) is available at:

U.S. Customs and Border Protection Website – www.cbp.gov

Please review the above information and direct any of your questions or comments to

Marshall Smith, director of customs, [email protected].

37. Whenever Starbucks is the importer of record into the U.S. or is the ultimate consignee for cargo

entering the U.S., Supplier must provide additional data elements to enable ISF compliance. This

Requirement applies to all freight terms and to Supplier-managed freight.

38. In order to comply with the ISF process, Suppliers shall work with Starbucks approved carriers

and/or customs brokers to provide ISF data.

39. Supplier shall include a complete and accurate Manufacturing Site Identification (MID) number at

the time of booking. Failure to do so may result in missed security filings. Supplier should contact

the Starbucks CMS provider at origin for additional directions if needed.

3.4.3 U.S. Customs – 24-Hour Rule

Carriers of containerized and bulk ocean freight are required to present timely and accurate information to

U.S. Customs regarding the shipped cargo at least 24 hours before loading on a vessel making a call on a

U.S. port. Compliance with the rule is mandatory and all Starbucks Suppliers must provide information

when necessary to support this program. Supplier may contact the CMS provider at the port of loading with

questions regarding the 24-Hour Rule.

3.4.4 Preferential Import Scheme – Documentation Required

Supplier may be requested to provide documentation for Starbucks to qualify for preferred tariffs at the

moment of import into the country of destination. The requested documentation is normally a Proof of

Preferential Origin, such as but not limited to:

1. Movement Certificates EUR.1

2. Invoice Statements

40. Certificates of Origin Form A

41. Free Trade Agreement Certification

3.5 Carrier and Shipping Modes

3.5.1 Carrier Selection

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1. For Starbucks-managed freight terms, Supplier will be responsible to validate shipment and set

pick-up appointments within the required lead-time to allow for necessary carrier transit time. If the

transit time is uncertain, please confirm with your carrier or the contacts listed in this section before

a booking is made. Any accessorial, detention, or expedite amounts charged to Starbucks as a

result of the Supplier’s noncompliance will be charged back to the account of the Supplier.

2. For Supplier-managed freight terms, the Supplier is responsible for allowing adequate transit time

to meet the “Arrival Date Final Destination” stated on the PO and verifying the transit time at the

time of dispatch. (See Table 8 bel0w for specifics by mode)

a. Air Freight - Supplier-managed with Supplier using their own forwarder. Supplier will

need to send documents to FedEx Trade Networks (FTN) for customs clearance as soon as

the air freight departs. FTN will handle the customs clearance and Supplier will need to

manage delivery to the DC/final destination

- FTN Broker Info:

FedEx Trade Networks Transport & Brokerage, Inc.

Contact: Kerri Cappa ([email protected])

2820 B Street NW, #101

Auburn, WA 98001

Tel: 253-561-0554

NOTE: Incoterms change to DDU in this scenario only.

b. Air Freight – Supplier-managed with Supplier using a Starbucks approved forwarder.

Supplier will book with Starbucks freight forwarder and all charges until arrival at final

destination are to be prepaid by the Supplier. Upon arrival, the standard process will follow

with Starbucks to have copies of the documents to complete the customs clearance and

delivery.

NOTE: Incoterms do not change in this scenario to DDU in this scenario only.

c. Ocean Freight – Supplier-managed with Supplier using their own carrier. Supplier will

be responsible to manage full shipment under DDP (Delivered Duty Paid) terms. Starbucks

Transportation and Compliance will not be the consignee for these shipments due to strict

ISF requirements to protect Starbucks ISA status with US Customs.

- Supplier must be Importer of Record (IOR).

- Incoterms change to DDP for this scenario.

- Duties and Taxes – Payment to be negotiated between Starbucks Sourcing and

the Supplier.

Table 8. Supplier Requirements for Supplier-managed International Air and Ocean Freight.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Mode

Origin Services

Documentation

pre-alert to Starbucks

Broker

Destination

Customs Clearance

Deliver to DC

Air (Supplier

freight forwarder)

Supplier

Starbucks

Supplier

Air (Starbucks

freight forwarder)

Starbucks

Ocean (Supplier

freight forwarder)

Supplier

3.5.2 EMEA Carriers

Contact the EMEA Transportation Department in Amsterdam at Telephone: +31 (0)20 3077000.

3.5.3 Asia Pacific Carriers

Refer to the Starbucks Coffee Company Asia Pacific Routing Guide for Inbound Logistics for Starbucks-

designated carriers. For a copy of this guide, contact the Asia Pacific Transportation Department in Hong

Kong via telephone at (852) 2283 1130.

3.5.4 North America Carriers – Shipments Within or Between the U.S. and/or Canada

1. Starbucks-managed LTL, full truckload, intermodal and temperature control shipments – Contact

the appropriate Regional Starbucks Transportation Team in Table 9.

NOTE: Regional Contact is based on Shipment Origin

Table 9. Starbucks North American Regional and Temperature Contact List

Inbound Transportation

Contact Email

SLA

Escalation

Supplier / Coman Inbound to Starbucks

• Order Change Requests/Processing

• Supplier Shipper Portal questions

• Appointments / Reschedules

• Track and Trace

• Disposition

• Proof of Delivery (POD) requests

• General transportation inquiries

• Inbound Canada shipments

• Manual order / shipment creation

Monitored: Mon – Fri 8am PST – 4pm PST

Choose based on ORIGIN State (see map)

[email protected]

Nationwide

[email protected]

Canada

[email protected]

2 hours

• West Coast: Jeff Willey

[email protected]

• East Coast: Chris Tipton

ctipton@starbucks.com

• Temp Control: Jared Sweitzer

[email protected]

•

Specialty Trans Ops

Contact Email

SLA

Escalation

Afterhours TransOps

[email protected]

2 hours

Call afterhours support partner directly

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Starting Friday 2PM to Sunday 7:30PM

(PST)

Starbucks Shipper Portal

• Registration / Login Issues

• Add/Remove users from

‘Reminder to Validate’ report

[email protected]

2 hours

[email protected]

Ship To Location Updates

• New Ship-to location create

[email protected]

2 hours

[email protected]

Figure 2. Origin State Map – Transportation Regional Contact (as referenced in Table 9)

42. Parcel shipments, except to/from/within Canada – All parcel shipments, except to/from/within

Canada, are shipped via FedEx. Suppliers must validate all parcel shipments within the required

lead time. Suppliers are divided into two categories (all Suppliers, independent of category, must

contact their Authorized Starbucks Representative to initiate this process):

a. Frequent shippers are those Suppliers expected to ship more than 25 small parcel

shipments per day from a shipping location. Frequent shippers will be assigned a unique

account number to use for shipping on behalf of Starbucks.

b. Infrequent shippers are those Suppliers expected to ship less than 25 small parcel

shipments per day from a shipping location. Infrequent shippers are required to use the

Starbucks supplier shipping portal to generate a shipping label.

43. Starbucks will provide Suppliers with a field requirements reference guide by shipper type. Failure

to comply with the requirements outlined in this document may result in the chargeback of freight

costs.

44. Parcel Shipments to/from and within Canada – All Canadian parcel shipments should be shipped

via Purolator or FedEx, depending on supplier account setup. The PO number must be listed in the

“Reference” field.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

45. Air Freight – For all air freight shipments exceeding FedEx or Purolator weight and size limits

originating in the U.S. or Canada, Suppliers must contact their assigned Starbucks Planner to

initiate the expedite approval process.

3.5.5 Shipping Mode Selection

For Starbucks-managed shipments, the appropriate mode will be selected based on pre-determined

criteria.

3.6 Delivery Appointments – Supplier Managed Freight

1. Supplier shall book dock appointments with the destination location (RDC, CDC or construction

site) as early as possible but no less than 24 hours in advance of the due date. This may be extended

to 3 business days during the peak season (September 1 through December 15).

2. Emergency air shipment appointments will be accepted with one business day’s notice.

3. Deliveries without appointments will generally be refused and any detention charges that result will

be charged directly to the Supplier’s account.

46. The PO number and number of pallets in the shipment are required before a dock appointment

time will be assigned.

47. All delivery appointments at an RDC must be made via email. Contact the specific RDC for their

preferred method. RDC phone numbers are listed on the PO. RDC emails and additional resources

are provided in Supplier Guidance – Reference document. Contact the Authorized Starbucks

Representative for more information.

48. Shipments arriving more than 30 minutes after the scheduled appointment are considered late. The

RDC can refuse late deliveries and require that a new appointment be scheduled. Any detention

charges that result will be charged to the account of the Supplier if the shipment has Supplier-

managed freight terms on the PO. Arriving early does not guarantee early unloading.

49. Dock appointments for ocean shipments to Asia Pacific will be made by the local DC, based on the

unloading schedule and free storage period to arrange haulage. Usually, it will take 5 business days

on average to transport shipments from port to a DC.

3.7 Supplier Performance – Packing & Shipping Requirements

Failure to meet the Requirements outlined in this Supplier Guidance document, or any other Requirements

communicated by an Authorized Starbucks Representative will be considered non-compliant unless explicit

formal authorization for exception is granted by the Authorized Starbucks Representative. Suppliers are

responsible for meeting all Requirements.

To rectify instances of non-compliance, Starbucks may:

1. Return the product to the Supplier using a Starbucks transportation provider; and/or

50. Elect not to pay for unusable product; and/or

51. Charge the Supplier for all costs associated with the non-compliance, such as:

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

a. Costs to rework product to bring it into compliance

b. Costs to handle and dispose of unusable product

c. All transportation costs associated with non-compliant product

d. All Starbucks DC costs associated with non-compliant product

e. All associated storage costs

f. All associated administrative and processing costs

g. If applicable, transportation related accessorial costs

The Authorized Starbucks Representative will provide Suppliers with detailed information about the

instance of non-compliance, as well as the resulting actions taken.

Revision History

Date

Versions

May 2014

Starbucks Supplier Guidance - Requirements, Version 1.0

December 2014

Starbucks Supplier Guidance - Requirements, Version 2.0

March 2015

Starbucks Supplier Guidance - Requirements, Version 2.1

June 2015

Starbucks Supplier Guidance - Requirements, Version 2.2

March 2016

Starbucks Supplier Guidance - Requirements, Version 2.3

October 24, 2016

Starbucks Supplier Guidance - Requirements, Version 2.4

January 30, 2017

Starbucks Supplier Guidance - Requirements, Version 2.5

May 1, 2017

Starbucks Supplier Guidance - Requirements, Version 2.6

October 5, 2017

Starbucks Supplier Guidance - Requirements, Version 2.7

February 8, 2018

Starbucks Supplier Guidance - Requirements, Version 2.8

April 27, 2020

Starbucks Supplier Guidance - Requirements, Version 2.9

December 7, 2020

Starbucks Supplier Guidance - Requirements, Version 3.0

March 22, 2021

Starbucks Supplier Guidance - Requirements, Version 3.1

May 23, 2022

Starbucks Supplier Guidance - Requirements, Version 3.2

December 5, 2022

Starbucks Supplier Guidance - Requirements, Version 3.3

November 28, 2023

Starbucks Supplier Guidance - Requirements, Version 3.4