Job description: Hotel General Manager

Full Job Description

Ramada Plaza Resort and Suites by Wyndham is seeking a General Manager at 6500 International Drive, Orlando,

Florida.

Job Summary

This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while

maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide

MINIMUM EXPERIENCE:

 2 - 5 years as Hotel General Manager or other hotel management role.

Physical Requirements

 Must be able to sit or stand for long periods at a time.

 May be required to do light lifting or carrying.

 Capable of working in a fast paced environment and in stressful situations.

 Must respond to multiple task interruptions and still provide service to internal and external

customers in a professional and courteous manner.

 May be required to walk and/or stand for long periods of time.

General Requirements

 Must have knowledge of a variety of computer software applications in word processing and

spreadsheets. Word, Excel, Power Point and Access.

 Must have full knowledge of Opera Full Service

 Must have effective oral and written communication skills.

 Must have good analytical skills and decision-making ability.

 Must be able to work independently and multi-task, prioritizing as appropriate.

 Obtain any locally required certifications.

 Support sales efforts as directed by the Management and the corporate sales organization.

 Train front desk staff to successfully perform selling techniques and procedures for current

promotions.

Financial Results:

 Provide input to the annual budget by forecasting changes in operating expenses and labor cost.

 Use business forecasts to manage costs by scheduling labor in accordance with staffing

guidelines, control other expenses in accordance with business demand levels and control utility

expenses in accordance with energy management and building operations standards.

 Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins

 Train staff to successfully perform guest service procedures in accordance with company

standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

 Train staff to successfully perform all functions for guest service and for handling upset guest who

are dissatisfied with the products and services they received. Personally handle difficult situations

involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the

property.

 Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment

cards in accordance with company standards.

 Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct

any deficiencies.

provide input to annual budget and to ensure that the hotel is offering competitive wages.

 Train and develop assigned potential management candidates and trainees in accordance with

Human Resources programs and guidelines.

 Provide leadership by conducting business in a professional manner and in accordance with all

company policies including standards of conduct, business ethics and conflicts of interest.

 Receive satisfactory scores for employee satisfaction surveys and take corrective action to

correct any deficiencies; maintain an acceptable level of employee turnover.

Job Type: Full-time: Pay: $69,000.00 - $102,000.00 per year

Please email resume to: resumes@michotel.com