Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 1 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
PR Code
Jetta
2019
All
All
BU_KM000001
BU_KM186986
9S0
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2054011/1
8/21/19
90-19-01
Original publication.
The customer reports the Digital Cockpit instrument cluster screen is blank or has no display and multiple
warning lamps are illuminated in the instrument cluster.
The following DTC is stored in the Instrument Cluster Control Module -J285- diagnostic address 17:
DTC
Description
B159AF0
Monitored display output Replacement function
activated (static or sporadic)
Technical Background
Start-up initialization error in software of the Instrument Cluster Control Module -J285-.
Production Solution
Optimized software in the Instrument Cluster Control Module -J285-.
Service
Note:
Review and follow instructions in Technical Bulletin 01-18-12 “Software Version Management” (2014603).
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
Prior to launching the ODIS service diagnostic applications and starting control module update process,
confirm the date/time and time zone in Windows. The Windows date/time and time zone settings are
used by the diagnostic software as a component of the diagnostic logs submitted for warranty purposes.
The ODIS tester patch version 5.1.3 and the baseline version 2.38.0 or higher must be installed.
Connect an InCharge 940 (INC-940) or GRX3000VAS battery tester/charger to the vehicle battery.
Do not operate the instrument cluster and the radio-navigation system during the update.
Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 2 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Do not start the engine during the update.
Make sure that during the software update no electro-magnetic radiation sources (for example, mobile
phones or cordless phones) are used in or near the vehicle.
A cable connection between the ODIS tester and the vehicle must be used. When using a Bluetooth or
WiFi connection (diagnostic tool) the software update may fail.
During the software update switch the hazard warning lights on to ensure a constant CAN data bus
activity of the vehicle.
Tip:
Inform the customer in advance, that when this Instrument Cluster Control Module update is performed,
the user settings in the radio-navigation system will be reset.
Step 1: Make the SD card for software update using the SD Creator
1. Refer to Technical Bulletin 00-19-04 “Set Up SD Creator to Obtain Software Updates” (2054866).
2. Read out the part number and software version of the instrument cluster using GFF > Control Module
List > 0017 – Dash Board > Guided Functions > 0017 – Identification
3. Using the table below, select the required SD card part number which corresponds to the part number
and software version of the instrument cluster.
4. Label the SD card with the SD card part number prior to use.
Instrument Cluster Part
Number
Instrument Cluster
Software Version
SD Card Part Number
(Made using the SD
Creator)
Size
17A 920 790
0600, 0610, 0620
3G0 919 360 EQ
1 GB
17A 920 890
17A 920 790 A
1690, 1691
3G0 919 360 EP
17A 920 890 A
Step 2: Use the SD card with SVM to perform the software update
1. The process of using the SD card to perform the update is controlled by the ODIS tester using Software
Version Management (SVM).
2. Connect the ODIS tester to the vehicle and start Guided Fault Finding (GFF).
3. After the full vehicle scan, click on the “Special Functions” tab and select “Adapting Software”.
4. Hold the key against the immobilizer reader coil on the steering column continuously during this entire
software update (Figure 1).
Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 3 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1.
5. Select “Software update via measure code” and enter the SVM code as listed in the table below and
follow the on-screen prompts.
6. When prompted, insert the SD card with the correct part number (made according to the table above in
Step 1) into the SD1 card slot of the Information Electronics Control Module 1 -J794-.
Note:
Only an SD card made using the SD Creator may be used. Using an SD card copied outside of the SD
Creator can cause control module damage if the software update fails.
7. Upon confirming the location of the SD card, the ODIS tester starts and monitors the software update
process and displays the progress (Figure 2).
Figure 2.
Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 4 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8. The progress is also displayed on the infotainment system display (Figure 3).
Figure 3.
9. The control module may reboot during the software update process.
10. After the software update has completed successfully, the ODIS tester displays a confirmation
message (Figure 4).
Figure 4.
Old Part Number
Old Software
Version
New Part Number
New Software
Version
SVM Code
17A 920 790
0600, 0610, 0620
17A 920 790
0640
FPK1
17A 920 890
17A 920 890
17A 920 790 A
1690, 1691
17A 920 790 A
1701
17A 920 890 A
17A 920 890 A
Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 5 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Step 3: Ignition Key Cycle
After the software update process has finished completely, perform an additional ignition key cycle.
1. Switch ignition “OFF” for 10 seconds.
2. Switch ignition “ON” and continue.
Step 4: Check Instrument Cluster Language
Check whether the language in the Instrument Cluster has changed. If necessary, adjust the language of
the Instrument Cluster.
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual
1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Jetta
2019
All
All
BU_KM000001
BU_KM186986
SAGA Coding
Claim Type:
Use applicable Claim Type
1)
Service Number:
Damage
Code
HST
Damage Location (Depends
on Service No.)
9025
0039
--
--
Parts Manufacturer
Jetta
VDD
2)
Original Part Number:
17A 920 890
17A 920 890 A
Labor Operation
3) :
Charge Battery
27068950 = 10 TU
Labor Operation
3) :
Update Programming
See GFF Time Expenditure
Causal Part: Select Labor Operation
01500000 = 100 TU Max.
Diagnostic Time
4)
GFF Time expenditure
01500000 = Actual GFF
printout (100 TU Max.)
Yes
Technical Service Bulletin
Transaction No:
2054011/1
90-19-01 - Digital Cockpit Instrument Cluster Blank Screen
Release date:
8/21/2019
Page 6 of 6
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Road Test
01210002 = 00 TU
01210004 = 00 TU
No
Technical Diagnosis
01320000 = 00 TU max.
No
Claim Comment: Input “As per Technical Bulletin 2054011” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
No Special Parts required.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
or
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X with
ODIS Service with current online updates
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
