METTLER TOLEDO Technology for UPS Customers
Support at your Fingertips
User Guide
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Customer
Portal User Guide
How to Access the Site
1. Visit the website at: https://ups.store.mt.com
You can access the website using any computer, tablet, or mobile device with an
Internet connection. You may want to bookmark this URL for easy access in the future.
If you would like to shop within the UPS Digital Connections program, click the banner at the top
of the homepage as directed. This will direct you to enter your Digital Connections ID and click the
green "Continue" button to take you back to the homepage.
If you are shopping as a Standard UPS customer, click "Continue" under the Standard UPS
Customers box.
2. Shop as a Guest or Login
If you do not wish to login or register for an online account, you can
simply shop and checkout as a guest. Please note that as a
registered user, you can benefit from additional features, including
tracking order fulfillment, viewing your order history, and creating
wish lists!
Want to register for an online account? Click "Register for new
account" under the Quick Links box on the homepage. Fill out your
contact information, desired login credentials, and business
information. After submitting your registration, you will receive an
automated email to activate your account. Click on the URL provided
in the email and proceed to login (this URL will only be valid for 24 hours). Please note, this
online account is not linked to a METTLER TOLEDO business account.
If you would like to login, click "Login" under the Quick Links box. If you forgot your password,
select the "Forgotten Password" option at the login screen and enter the email address associated
with your account. You will receive an automated email with instructions on how to update your
password.
If you would like to update the email associated with your online account, please email
[email protected] and a member of our team will assist.
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User Settings
If you have a registered online account, you can manage your account settings under your Profile,
Address Book, and Payment Details.
1. Account Settings
How do I change my account settings?
From any page, click the person icon displayed in
the upper right hand corner of the screen. Then, click
"My Profile." Here you can edit your profile
information or change your password.
2. Managing Addresses
From any page, click the person icon in the upper right hand corner and click Address Book. Here
you can add or manage any shipping addresses and billing addresses associated with your
account. You can also add any shipping or billing addresses needed during checkout.*
Please note: UPS Digital Connections orders will default to the United Parcel Services Bill-to
address during checkout.
3. Payment Information
From any page, click the person icon in the upper right hand corner and click Payment Details.
Here you can add or manage any credit cards associated with your account. You can also add a
different credit card during checkout.
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Placing an Order
How to place an order:
1. Search by Product Category Menu
Select the Products drop-down at the top of the
page
Select the Product Category for the item you wish
to purchase
On the Product Category page, there are Filters on
the left-hand side of the page which
allow a user to narrow the search
results
Or you may scroll through the list of
products to find the item you wish to
purchase
Once you find the item, click the item
name to take you to the Product Detail
page
You may change the item quantity by
clicking the plus or minus buttons
Click "Add to Cart"
Go to cart for checkout or continue shopping
2. Search by Product Category Homepage
Click on a Product Category banner on the
homepage
On the Product Category page, there are
Filters on the left-hand side of the page
which allow a user to narrow the search
results
Or you may scroll through the list of
products to find the item you wish to
purchase
Once you find the item, click the item name
to take you to the Product Detail page
Select the item you want to purchase
You may change the item quantity by
clicking the plus or minus buttons
Click "Add to Cart"
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Go to cart for checkout or continue shopping
3. Search by Product Number/Description
Enter the item number or description in
the Search box in the top right hand
corner
Select the item you want to purchase
You may change the item quantity by
clicking the plus or minus buttons
Click "Add to Cart"
Go to cart for checkout or continue shopping
Wish List
If you are logged in to your registered online account,
you can take advantage of the Wish List feature.
1. How to create a Wish List
If you order the same product(s) throughout the year,
a Wish List can be created to store your favorites to
place on future orders.
Create a list:
Go to the Lists icon in the upper right hand corner
Select Wish List
Select Create New Wish List
Your List Type will be 'Private'
Enter List Name
Click Save
Adding products to a list:
Once the Wish List is created, select the Wish List Name to add product(s)
Add products by entering the product(s) numbers and quantity in
the Quick Product Entry
Select the blue 'Add to Wish List' button
You can also add products from the Product Detail pages by
clicking the blue List button and "Add to Wish List"
Placing an order from a Wish List:
Go to the List icon in the upper right hand corner and select
'Wish List'
Select the Wish List you wish to order
Click on the Add to Cart icon
Go to the Cart to complete the order
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Portal User Guide
Order Management
1. Order Confirmations
When/how will I receive my order confirmation?
Standard UPS Customers: You should receive an order confirmation email shortly after placing your
order. If you have not received a confirmation within 1 business day, please call us at 800-786-
0812 (Choose Option 1: Sales Support).
UPS Digital Connections Customers: You should receive an order confirmation email shortly after
placing your order. However, our internal team will be reviewing your UPS Digital Connections
ID entered at checkout as part of the UPS Digital Connections Program. After our internal team
has completed the review of your order, you will receive another order confirmation email. If you
have not received a confirmation within 1 business day, please call us at 800-786-0812 (Choose
Option 1: Sales Support).
2. Order History
How do I view my order history?
If you are logged in to you registered online
account, you can view your order history,
which will include all orders you have placed
on the website. From any page, click on the
list icon displayed in the upper right hand
corner of the screen. Then, click "Order
History".
3. Tracking
How do I track current orders?
Locate your order in the order history (see above). You can filter on the tabs to view Open Orders
and past orders that have been placed in the last 30 days, 3 months, and 6 months. You can also
use the Advanced Search feature to search for orders by reference number*, order number, by date,
or by order status.
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Click into the details of an order to view tracking information.
*Reference number is the field you enter into the "Your PO #" field during checkout. If you are a
UPS Digital Connections customer, this field should contain your Digital Connections ID.
Please see FAQs Question #1 for further information.
FAQs
1. Checkout
At checkout, what should I add to the ‘Enter Purchase Order
Number’ field?
If you are ordering within the UPS Digital Connections
Program, your Digital Connections ID will automatically
populate in this field. If you are not ordering with a Digital
Connections ID, this field is for your internal reference only.
We do not support PO orders via this website, so you can input a Company Reference number or a
label for your own reference purposes.
2. Payment
What are my payment options?
If you are purchasing as a UPS Standard Customer, credit card will be the only payment option
accepted through this website.
If you are purchasing as within the UPS Digital Connections Program, your payment will be
processed via invoice, with the United Parcel Services billing address. A credit card or PO will not
be needed during checkout. However, we require that your Digital Connections ID be entered into
the PO # field during checkout.
3. Quick Order
How do I use the Quick Product Entry box on the Cart page?
If you need to add more products to your cart, you can speed up your ordering by using our Quick
Order functionality on the cart page.
Manual entry:
Enter item number and quantity separated by a
number sign (#), space, or comma
Press Enter to add the next item on a new line
Click 'Add to Cart'
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Using an Excel File as source:
List the item numbers you want to add to cart on Column 1 and maintain respective
quantities in Column 2
Copy and paste into Quick Order Entry
Click 'Add to Cart'
4. Billing and Shipping Addresses
Can I change my billing or shipping addresses online?
When checking out, you have the option to choose your shipping address. If you are checking out
as a Standard UPS Customer, you will also have the option to choose your billing address. If you
are logged in to your registered online account, you can keep a list of billing and shipping
addresses in your Address Book. When checking out, you will then see all available options for
your account from our system.
You may also specify a new billing or shipping address during
checkout and select whether or not to save the address to your
Address Book for future use. If you are checking out with a UPS
Digital Connections ID, you will not be able to change the
United Parcel Services billing address on the checkout form.
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5. Shipping Label Format
What fields print out on the shipping label?
The shipping label prints in the format as shown below. The only fields which are not present on
the shipping label are Company Name 3 and Address Line 3. These fields will only be shown on
the order confirmation; therefore, it should only be used for your internal reference.
Company Name 1
Company Name 2
Address Line 1
Address Line 2
City, State Zip Code
6. Shipping Method
What shipping options are available?
UPS shipping options vary depending on product.
Daily order cutoff times exist for each shipping method (see next section for specifics).
Only one shipping method may be selected for an entire order of in-stock products. If you wish to
ship portions of your order using different methods, please submit separate orders.
See Terms and Conditions for complete details.
What are the daily cutoff times for each shipping method?
UPS Ground:
6:00 PM EST for items shipping via ground: orders should be submitted no later than
5:45 PM EST
UPS NDA, 2
nd
Day:
7:00 PM EST for items shipping via priority method: orders should be submitted no later
than 6:45 PM EST
UPS Freight:
3:00 PM EST for same-day shipping: orders should be submitted no later than 2:45 PM
EST
"Request consolidated delivery": what does this mean?
"Request consolidated delivery" is an option in the Shipping Method box during checkout. When
selected, this notifies METTLER TOLEDO that you prefer all items to ship in the same delivery
if
possible
. Please note that this is not a guarantee of consolidated delivery. For items that are
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Portal User Guide
shipped from different locations, it may not be possible to consolidate all packages, in which case
you will receive multiple deliveries.
