Instructions for troubleshooting SignUpGenius email delivery
Occasionally SignUpGenius has problems with email providers completely blocking an email
because they think it’s spam (that means it won’t even show up in the spam folder).
If they are not getting the emails even in the Junk folders, this may be because gmail (or even
other email programs, if applicable) may be blocking the emails from even getting to the
individual’s account in the first place. What needs to be done in that case is to add
[email protected] to the Contact List, or the Safe Sende
rs List or however that email
program needs to identify the addresses from which the individual wants the emails to always
come through.
So if it’s never even making it to the Promotions tab, they need to make sure our
For Gmail users: Gmail has added tabs to your inbox, and you may find the email from us under
the “Promotions” tab. If you do not want future emails from SignUpGenius to go to the
promotions tab, all you have to do is drag and drop it into the other tab. Another way to do this is
to right‐click a message while viewing your inbox.
