2023/24 Corporate Season Tickets - Terms and
Conditions
Cardiff City Football Club has a dedicated Commercial team working to ensure that purchasing tickets with us is as simple
and easy as possible. Should you have any queries, please call our Commercial team on 033 33 11 1921 (subject to advertised
opening hours) or contact us via email via [email protected].
2023/24 CORPORATE SEASON TICKET HOLDER TERMS & CONDITIONS (EXCLUDES GENERAL
SEASON TICKETS)
Becoming a 2022/23 Corporate Season Ticket holder will allow you to take advantage of a range of exclusive benefits over
the course of the campaign, namely:
• Personalised Season Ticket Access Card or Personalised Digital Season Ticket Pass on your smartphone (subject to
compatibility).
• Reserved seat with entry to 23 home league fixtures played at Cardiff City Stadium (subject to fixtures being played
at full capacity).
• Access to our loyalty rewards programme, Bluebirds Rewards.
• Supporters who renew their Season Ticket in our Early Bird Window (before 5pm on June 9th 2023), will be
awarded a starting balance of 150 points for our loyalty rewards programme, Bluebirds Rewards.
• Priority of purchase on away league tickets over Club Members and Flex ticket holders (subject to availability,
COVID-19 restrictions and/or pre-determined sales criteria).
• Access to home Cup fixtures played at Cardiff City Stadium, if included in your Season Ticket package. Ticket fees
apply. Any food and beverage within your package will be at an additional cost.
• Access to pre-season friendlies that are included in the Season Ticket price. Ticket fees apply. Any food and
beverage within your package will be at an additional cost.
• 10% discount on Cardiff City Matchday Hospitality and non-matchday stadium room bookings.
• Exclusive birthday card and drinks voucher if your birthday falls on a home match fixture.
All Season Ticket holders will have the option to download a digital NFC version of their Season Ticket via their online
Ticketing Account (subject to device compatibility).
LOUNGE CLOSURE
The Club reserves the right to close a lounge due to low numbers and in the instance where a lounge may need to be closed
the Club will seek to provide an equivalent or upgraded package option depending on availability.
DELIVERY METHOD
Season Tickets can be purchased with 2 separate delivery methods at the point of purchase:
Delivery Method: New Card (Online purchase)
Price: £6
If a 2022/23 Season Ticket is purchased with this method, the Season Ticket holder will be sent a new access card for the
2022/23 Season via first class post. Supporters also have the option to download a digital version of their Season Ticket
directly from our official ticketing website tickets.cardiffcityfc.co.uk to gain access to the stadium on matchdays, providing
your phone meets the necessary smartphone capability for a digital mobile ticket/NFC Mobile Ticket.
Delivery Method: New Card (Phone Booking Purchase)
Price: £9
If a 2022/23 Season Ticket is purchased with this method, the Season Ticket holder will be sent a new access card for the
2022/23 Season via first class post. Supporters also have the option to download a digital version of their Season Ticket
directly from our official ticketing website tickets.cardiffcityfc.co.uk to gain access to the stadium on matchdays, providing
your phone meets the necessary smartphone capability for a digital Mobile Ticket/NFC Mobile Ticket.
Delivery method: Digital Season Ticket (Online purchase)
Price: £3
Supporters who choose this delivery method at point of purchase will be sent a text message prior to the season commencing
with a link to download their Season Ticket to their Google Pay or Apple Wallet. Supporters also have the option to download
a digital version of their Season Ticket directly from either our official ticketing website tickets.cardiffcityfc.co.uk or via the
Cardiff City Official Club App, to gain access to the stadium on matchdays, providing your phone meets the necessary
smartphone capability for a digital mobile ticket/NFC Mobile Ticket.
Delivery method: Digital Season Ticket (Ticket Office purchase)
Price: £6
Supporters who choose this delivery method at point of purchase will be sent an email prior to the season commencing, with
a link to download their Season Ticket to their Google Pay or Apple Wallet. Supporters also have the option to download a
digital version of their Season Ticket directly from either our official ticketing website or via the Cardiff City Official Club App,
to gain access to the stadium on matchdays providing your phone meets the necessary smartphone capability for a digital
mobile ticket/NFC Mobile Ticket.
Delivery method: Digital Season Ticket Reactivation (Online purchase)
Price: £3
Delivery method: Physical Season Ticket Reactivation (Ticket Office Booking purchase)
Price: £6
Supporters who choose this delivery method will have their current season ticket access card or digital ticket from the 22/23
season reactivated for the upcoming 23/24 season.
V12 FINANCE LTD
You can renew your Season Ticket via V12 Retail Finance online, accessible via tickets.cardiffcityfc.co.uk. If you are applying
for V12 Retail Finance, your Season Ticket will not be activated until after V12 Retail Finance pays the price of your Season
Ticket to the Club. Cardiff City Football Club is authorised and regulated by the Financial Conduct Authority.
CARDIFF CITY FOOTBALL CLUB DOES NOT PROVIDE SEASON TICKET FINANCE ITSELF AND ONLY ACTS AS A CREDIT BROKER
introducing supporters seeking personal loans for Season Tickets to V12 Retail Finance, an intermediary and agent for the
underlying lender.
IF YOUR APPLICATION IS SUCCESSFUL, CARDIFF CITY FOOTBALL CLUB MAY RECEIVE FROM V12 RETAIL FINANCE EITHER A
FLAT FEE OR AN AMOUNT OF COMMISSION WHICH VARIES DEPENDING ON THE PRODUCT CHOSEN AND THE VALUE OF
YOUR SEASON TICKET.
• All Season Ticket finance applications are subject to status and availability.
• All Season Ticket finance applications are subject to an arrangement fee.
• Please be advised that if you apply for your Season Ticket via V12 Finance Ltd. online or via the ticket office and
your application is not signed/agreed within seven days, that your Season Ticket will be released for sale. If you
do not receive any correspondence within 24 hours of applying, please contact the Ticket Office as soon as
possible.
• If you have applied for your Season Ticket via V12 Finance Ltd. and have been unsuccessful in your application,
you will need to contact the Ticket Office within seven days to arrange alternative payment. Failure to do so will
result in your seat being reallocated for sale.
• Whilst we do not accept responsibility for renewal issues caused by system errors, we at the Ticket Office will
endeavour to assist you in rectifying the problem as efficiently as possible.
The image below shows numbered stadium zones for 2023/24 Season Tickets:
Please note, not all areas are available for sale. Some areas may only be opened for sale when the demand is at a sufficient
level.
The Club reserves the right to allocate areas available for sale, and if necessary, restrict or close areas for sale.
JUNIOR U14
A Junior Under 14 years of age will not be permitted to enter the stadium without being accompanied by an individual aged
18 years or over.
JUNIOR (U16) WITH A FULL PAYING ADULT
When purchasing a Junior (U16) with a full paying adult Season Ticket, you must be seated together within the same area
and price zone. This price class is only available when purchased in conjunction with the full paying adult ticket. The Club
reserves the right to block Season Tickets from entry to the ground and demand an upgrade fee to the relevant price class
should this price class not be purchased in conjunction with a full paying adult ticket as stipulated in the offer.
PERSONAL ASSISTANTS
Disabled Supporters can purchase a ticket (subject to availability) at the appropriate price band, which if required, will include
either a complimentary ticket for their personal assistant, or a reduced rate ticket for their personal assistant (subject to the
season ticket package purchased). This is subject to the supporter providing the following proof at point of sale, where
possible:
• Being in receipt of medium to high-rate Disability Living Allowance (DLA) mobility or care component.
• The Enhanced Rate Personal Independence Payment (PIP).
• The Severe Disablement Allowance.
• Certificate of Visual Impairment (CVI).
• A personal letter from your GP.
Other forms of proof may be accepted. Proof of eligibility may be required before tickets are issued. Proof of disability must
be sent to ti[email protected] along with corresponding fan ids prior to Monday, 25
th
July 2022, failure to do so may
result in your Season Ticket Access Card, or Season Ticket Digital Pass being blocked for entry. All Season Ticket holder
benefits will be paused unless proof of disability has been provided, or the relevant upgrade fees are paid.
ADDITIONAL INFORMATION
• Personal Assistant Season Tickets are issued solely for the purpose of assisting Season Ticket holders with a
disability.
• Personal Assistant Season Tickets must be located next to the Disabled Season Ticket holder.
• Personal Assistant Season Ticket holders will not be able to purchase away league tickets unless purchased with
the disabled supporter that they assist. Should a personal assistant wish to travel away without the disabled
person they assist, they will need to purchase a Club Membership or a full priced Season Ticket to become eligible.
SEASON TICKETS CAN BE PURCHASED IN THE FOLLOWING WAYS:
• 24 Hour Online Booking – tickets.cardiffcityfc.co.uk
• Telephone – 033 33 11 1921 (open Monday to Friday – 9:00am to 5:30pm)
Please regularly check cardiffcityfc.co.uk/tickets for all ticketing information and on sale dates. For further information,
please call the Commercial team on 033 33 11 1921 or email sales@cardiffcityfc.co.uk.
SEASON TICKET PRICING
Cardiff City FC will continue to promote greater accessibility to tickets for matches, with a range of prices and facilities which
encourage the widest possible support.
• Prices for Early Bird Window: Season Tickets purchased prior to 4:59pm on Friday 09th June 2023.
• Standard Ticket Price Point (After Early Bird Window): From 5:30pm on Friday 09th June 2023 onwards.
Please note the Early Bird ticket pricing is only available until 4:59pm on Friday 09th June 2023, after which point the price
will be default to the Standard Ticket Price Point, with an increase of up to £120 per price class in each price zone.
Season Ticket prices may be subject to further price increases during the 2023/24 season.
INDIVIDUAL MATCH TICKET PROMOTIONS
Cardiff City Football Club reserves the right to run match ticket promotions for Individual home league fixtures, subject to
EFL rules. In this instance no refund will be applicable to season ticket holders.
BLUEBIRDS CREDIT
• The Bluebirds Credit scheme will ends at 5pm on Wednesday 31
st
May 2023.
• Bluebirds Credit balances that are not utilised by 5pm on Wednesday 31
st
May 2023, will be transferred into an
Online Ticketing Voucher which can be used against home League ticket/s and Season Ticket/s purchases for the
2023/24 season only.
Full Bluebirds Credit terms and conditions can be found at www.cardiffcityfc.co.uk.
CONCESSIONS
Concession prices are available to Juniors (15 & under), 16–21-year-olds and Senior Citizens (60+). Cardiff City FC reserve the
right to change or remove the available concessions from season to season. The Season Ticket concession is applied at point
of sale of the Season Ticket purchase.
Please Note: A Junior Under 14 years of age will not be permitted to enter the stadium without being accompanied by an
individual aged 18 years or over.
RETURNS AND REFUNDS
Season Tickets are NON-REFUNDABLE. Season Tickets can be transferred to the name of another supporter on a seasonal
basis for the fee of £5 plus any additional upgrade charges (written authorisation is required from the current Season Ticket
holder, or Next of Kin for this to be actioned).
In the unfortunate event that a Supporter who holds a Season Ticket passes away, no refund will be provided. A Season
Ticket may be transferred into the name of another supporter for an administration fee of £5, subject to the production of
a Death Certificate and official proof of Next of Kin status. If the new supporter, whom you wish to transfer the Season Ticket
to, falls within a higher priced age bracket or wishes to upgrade to a higher priced seating area, a £5 administration fee will
apply to transfer the Season Ticket, in addition to any upgrade fees. No refunds will be provided in the event of a down grade
Season Ticket transfer.
SEASON TICKET OWNERSHIP DISPUTES
If a Season Ticket is purchased by someone other than the seated Season Ticket holder and a dispute occurs, the individual
who purchased the Season Ticket/s will have full rights to any Season Tickets purchased within the transaction (subject to
proof of purchase provided).
SEASON TICKET CONCESSION UPGRADES
Season Ticket upgrades will be calculated based on the prices set at the time of the original 23/24 Season Ticket purchase,
and will not be calculated based on any events that may have passed (for example, a Junior U16 Season Ticket purchased
during the Early Bird price window that has been utilised for game entry, can be upgraded to an adult Season Ticket but will
be charged at the original Early Bird Adult rate, not taking into consideration any games that may have past).
Once purchased, Season Tickets can be upgraded to a higher priced area subject to relevant upgrade fees being paid. Season
Ticket upgrades will also incur an administration fee of £5 this includes a new Season Ticket access card if requested.
SEASON TICKET MOVEMENT
A Season Ticket can be moved to any area of the ground for an administration fee of £5. Season Tickets can be upgraded to
a higher priced area subject to any relevant price difference being paid.
PURCHASING AWAY LEAGUE TICKETS
Season Ticket holders will have priority of purchase on away league tickets over Club Members and Flex ticket holders
(subject to availability, COVID-19 restrictions or any alternative pandemic restrictions, and pre-determined sales criteria).
Concession categories for away league fixtures may vary to those at Cardiff City FC, as these are determined by the away
club’s ticketing policy.
ADMINISTRATION FEES AND CHARGES
The following charges apply via the Commercial department:
• Season Tickets purchased online via our ticketing platform will be subject to either a £3 or a £6 per ticket
administration fee, dependent on the Delivery Method selected (stated above).
• Season Tickets purchased in person or via our telephone system will be subject to either a £6 or a £9 per ticket
administration fee, dependent on the Delivery Method selected (stated above).
• Lost Season Ticket Card: £5 replacement fee.
• Forgotten Season Ticket Card on Matchday: £5 charge for a barcoded paper ticket issue, or £1 charge for a Digital
Ticket reissue (providing your mobile phone meets the necessary smartphone capability for a digital/NFC Pass
mobile ticket).
• Stolen Season Ticket Card: Re-Issued free of charge on production of a valid crime number.
• Season Ticket holders can request their Season Ticket to be printed as a barcoded paper ticket, for a one-off
fixture, for a £5 fee. The ticket will be made available for collection on matchday, following the production of
photographic identification (driver’s licence or passport).
• Season Ticket holders can also request their Season Ticket to be issued as a digital ticket, for a one-off event, for
a £1 fee. Digital tickets can be forwarded via your online ticketing account free of charge once the fee has been
paid, providing your phone meets the necessary smartphone capability for a digital/NFC Pass mobile ticket.
• Supporters in receipt of the forwarded Ticket will need to create an individual Bluebirds Club Account to access
the ticket.
• Moving, upgrading, or downgrading a Season Ticket will be subject to a £5 administration charge, plus any
additional fees that may apply.
To seek further clarification on this matter, please email: sales@cardiffcityfc.co.uk
MISUSED SEASON TICKETS
If a Season Ticket Access Card or Digital NFC Season Ticket Pass is deemed to be misused (for example, an adult uses a
concessionary Season Ticket), the Season Ticket Card will be confiscated upon entry to the ground, or the Digital Season Pass
blocked for access. The Season Card/ Digital Pass will only be returned or re-activated upon receipt of payment for the
relevant upgrade charge in addition to a penalty fee of £10 per user. All Season Ticket holder benefits will be stopped until
the upgrade fee is paid.
COVID-19 RESTRICTIONS
The Club’s decision in relation to the management of COVID-19 restrictions, including management of social distancing
measures and/or reduced spectator capacity at Cardiff City Stadium, shall be final. Refunds will not be provided should a
Season Ticket holder miss a fixture due to illness or a positive/inconclusive COVID-19 test.
BEHIND CLOSED DOORS/REDUCED CAPACITY FIXTURES
If any home fixture included as part of your Season Ticket is played behind closed doors, or with a reduced capacity (that
affects your purchase) during the 2023/24 season, it is our intention to offer all Season Ticket holders the chance to enter
the selection process for a chance to secure a ticket for a reduced capacity home league match.
The Club will announce individual on-sale dates for these events at the appropriate time. Supporters will need to apply for
each reduced capacity home league fixture via our official ticketing website: tickets.cardiffcityfc.co.uk
The order of the sale will be determined after consideration of government guidelines at the time and subsequently
published on our official website.
In the event of fixtures being played with reduced capacity restrictions, we cannot guarantee that your renewed/purchased
Season Ticket seat will be available. In such cases we will issue you ticket for an alternative seat, subject to availability and
selection procedure in place.
Those who are unsuccessful in their application for a ticket for a reduced capacity fixture, will be awarded an online ticketing
voucher to the value of their Season Ticket price per game which can be used towards the renewal of a 2024/25 Season
Ticket or towards home league tickets during the 2024/25 season.
The Club will aim to provide the opportunity for current 2023/24 Season Ticket holders to purchase a streaming pass for
such events, subject to streaming passes being offered by the EFL and governing bodies. Streaming pass prices are set by the
EFL, and if made available, must be purchased individually.
The Club commits to reviewing its policy at regular intervals, in accordance with Welsh Government or relevant governing
body policy.
ABANDONED / POSTPONED MATCHES
In the case of an abandoned or postponed fixture, Season Ticket holders are entitled to use their original ticket to access the
re-arranged game. The club does not provide refunds for any postponed or rearranged matches for Season Ticket holders. If
a match is abandoned after spectators are admitted to the ground but before kick-off, ticket holders will be entitled to free
admission to the rearranged match. If a match is abandoned after kick-off, the Club reserves the right to charge the full ticket
price for the rearranged match; however, every effort will be made to avoid this.
MATCH CANCELLATIONS
If a match is cancelled and is not to be rearranged, Season Ticket holders will be entitled to a pro-rata refund to the value of
their Season Ticket for that event. Season Ticket holders will have the opportunity to select their preferred method of refund,
to include a cash or card refund, a ticketing voucher to be held on the Season Ticket holder’s ticketing account, or a donation
to the Cardiff City FC Academy.
FIXTURES PLAYED AT FULL CAPACITY
On reintroduction of home league fixtures at full capacity (Subject to relevant governing body/Welsh Government approval),
all 2023/24 Season Ticket holders will be able to attend the event and sit in their purchased Season Ticket seats as part of
their Season Ticket package. No refund will be provided for those who do not attend.
2023/24 CAR PARK SEASON TICKETS
INCLUSIVE PARKING PASSES
If you purchase 2 or more Season Tickets in the Ricoh Diamond Suite in one transaction, you will receive 1 seasonal parking
pass free of charge.
If you purchase 4 or more Season Tickets in the Premier Lounge in one transaction, you will receive 1 seasonal parking pass
free of charge.
Car Park Season Tickets entitle the holder to access their designated parking area for 23 home league fixtures during the
2023/24 Season. Access may be denied if you arrive 60 minutes or less before the designated kick off time.
Car Park Season Tickets can be used for selected pre-season friendlies, Carabao Cup and FA Cup fixtures played at Cardiff
City Stadium where the holder has purchased a ticket for the event (Subject to availability).
Car Park Season Ticket holders, who have an existing car park pass from the 2022/23 season, must renew online by 11:59pm
on Sunday, 21st May 2023. Any renewals not processed by this date will be released for sale.
• Duplicate passes will not be issued if your original car park hanger is lost or stolen.
MATCH CANCELLATIONS
If a match is cancelled and is not to be rearranged, Season Ticket holders will be entitled to a pro-rata refund to the value of
their Season Ticket, as well as their car park seasonal pass, for that event. Season Ticket holders will have the opportunity to
select their preferred method of refund, to include a cash or card refund, a ticketing voucher to be held on the Season Ticket
holder’s ticketing account, or a donation to the Cardiff City FC Academy.
FURTHER INFORMATION
Please be aware that all fixtures are subject to change. Supporters are advised to keep up to date with the official club
website, club App and social media channels for any updates throughout the season.
We ask supporters to ensure that all contact information, including address details, are up to date prior to confirming a
booking.
The Club reserves the right to relocate, when necessary, either a Season Ticket or a matchday ticket purchase. Should this
situation occur, supporters will be contacted. There will be no compensation or refund issued.
Data Sharing
By purchasing a 23/24 Season Ticket, you are agreeing to Cardiff City FC sharing your data with third-party company, Fourth
Wall Creative, for the purpose of fulfilment.
