CARDMEMBER AGREEMENT RATES AND FEES TABLE
INTEREST RATES AND INTEREST CHARGES
Purchase Annual
Percentage Rate (APR)
20.24% to 29.24%. This APR will vary with the market based on the Prime Rate.
a
Introductory APRs with varying durations may be available on some accounts.
My Chase Loan
SM
APR 20.24% to 29.24%. This APR will vary with the market based on the Prime Rate.
a
Promotional offers with fixed APRs and varying durations may be available from time to time on some
accounts.
Balance Transfer APR
20.24% to 29.24%. This APR will vary with the market based on the Prime Rate.
a
Introductory APRs with varying durations may be available on some accounts.
Cash Advance APR
29.99%. This APR will vary with the market based on the Prime Rate.
b
Up to 29.99%. This APR will vary with the market based on the Prime Rate.
c
Penalty APR and When It
Applies
We may apply the Penalty APR to your account if you:
• fail to make a Minimum Payment by the date and time that it is due; or
• make a payment to us that is returned unpaid.
How Long Will the Penalty APR Apply?: If we apply the Penalty APR for either of these reasons, the
Penalty APR could potentially remain in effect indefinitely.
Paying Interest Your due date will be a minimum of 21 days after the close of each billing cycle. We will not charge you
interest on new purchases if you pay your entire balance or Interest Saving Balance by the due date each
month. We will begin charging interest on balance transfers and cash advances on the transaction date.
Minimum Interest Charge None
Credit Card Tips from
the Consumer Financial
Protection Bureau
To learn more about factors to consider when applying for or using a credit card, visit the website of the
Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore.
FEES
Annual Membership Fee None
Chase Pay Over Time
SM
Fee
(formerly My Chase Plan
®
Fee; a fixed finance charge)
Monthly fee of up to 1.72% of the amount of each eligible purchase transaction or amount you select to
pay over time with no interest, just a fixed monthly fee.
Promotional offers with lower monthly Chase Pay Over Time fees may be available from time to time on
some accounts.
The monthly Chase Pay Over Time fee will be determined each time a fee-based plan is created and will
remain the same until the plan balance is paid in full.
d
Transaction Fees
Balance Transfers Either $5 or 5% of the amount of each transfer, whichever is greater.
Cash Advances Either $10 or 5% of the amount of each transaction, whichever is greater.
Foreign Transactions 3% of the amount of each transaction in U.S. dollars.
Penalty Fees
Late Payment Up to $40.
Over-the-Credit-Limit None
Return Payment Up to $40.
Return Check None
Note: This account may not be eligible for balance transfers.
How We Will Calculate Your Balance: We use the daily balance method (including new transactions). See Interest Charges section in this Agreement for more details.
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included in this Agreement. See Your Billing Rights section for full
details.
Penalty Fees: A single violation of each type will not exceed $29. However, if another violation of the same type occurs within six monthly billing periods we will charge up
to the maximum fee in the table above. The Late Payment and Return Payment fees will not exceed the related minimum payment that was due.
Minimum Payment: We will calculate the minimum payment as: (1) any past-due amounts; PLUS (2) any special payment obligations in connection with Flexible Financing
Offers which require repayment of the balance over a pre-selected number of billing periods; PLUS (3) the larger of: (a) $40 (or total amount you owe if less than $40); or
(b) the sum of: (i) 1% of the new balance (excluding any Flexible Financing Offer balances which require special payment obligations to ensure repayment of the balance
over a pre-selected number of billing periods), PLUS (ii) any periodic interest charges and late fees we have billed you on the statement for which your minimum payment is
calculated.
Prime Rate: Variable APRs are based on the 8.50% Prime Rate as of June 30, 2024.
a
We add 11.74% to 20.74% to the Prime Rate to determine the Purchase/My Chase Loan/Balance Transfer APR (daily periodic rate currently 0.05546% to 0.08011%).
Maximum APR 29.99% (daily periodic rate 0.08217%).
b
We add 21.74% to the Prime Rate to determine the Cash Advance APR (daily periodic rate currently 0.08217%). Maximum APR 29.99% (daily periodic rate 0.08217%).
c
We add up to 26.99% to the Prime Rate to determine the Penalty APR. Maximum APR 29.99% (daily periodic rate 0.08217%).
COL00095
d
Chase Pay Over Time Fee. The Chase Pay Over Time Fee (formerly called the My Chase Plan Fee) is calculated at the time each plan is created, and is based on the amount
of each purchase transaction or account balance selected to create the plan, the number of billing periods over which you choose to pay the balance in full, and other
factors. The monthly and aggregate dollar amount of your Chase Pay Over Time Fee will be disclosed during the activation of each plan. Chase Pay Over Time plan balances
that have a Chase Pay Over Time Fee will not be subject to interest after plan activation.
MILITARY LENDING ACT NOTICE: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer
credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate
must include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the
credit transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than
certain participation fees for a credit card account). To receive this information and a description of your payment obligation verbally, please call 1-800-235-9978.
COL00095
WELCOME TO
YOUR ACCOUNT
Take a moment to read and save this important information about your account.
This document, along with the Rates and Fees Table, is an agreement between you
(the cardmember) and JPMorgan Chase Bank, N.A., a subsidiary of JPMorgan Chase & Co.
If you have any questions, please call us using the number on the back of your card.
We’ve agreed to lend you money as described in this agreement, and you agree to pay us
back, along with interest charges and fees. If you use this account or make any payment
to it, you’re indicating that you accept the terms of this agreement. Keep in mind: If any fee
in the Rates and Fees Table is marked “none,” the section of this agreement that relates to
that fee won’t apply.
Important Term What it means to you Our responsibility
Credit Limit You are responsible for the total balance at all times, even if your balance exceeds your
credit limit.
We will post your current credit limit on your monthly billing statement, and may cancel,
change or restrict it or your credit availability at any time. We are not obligated to allow your
account to go over its credit limit.
Authorized Users You are responsible for any use of your account by an authorized user or anyone else that you permit to
use your account. You must notify us if you want them to stop using your account. You also are responsible
for getting any cards, checks or other means of accessing your account from the authorized user.
If you request, we may issue cards that access your account to your authorized users. If you
wish to terminate an authorized user, we may close your account and open a new account with
a dierent account number.
Annual
Membership Fee
If your account has an annual fee, you are responsible for it every year your account is open or
until your account is closed and paid in full. Your monthly billing statement will tell you how to
cancel your account and avoid future annual fees.
If your account has an annual fee, we will add your annual fee to your monthly billing statement
once a year, whether or not you use your account. Your annual fee will be added to your
purchase balance and may incur interest.
Amendments We may change the terms of this agreement including APRs and fees from time to time. We may
also add new terms or delete terms. APRs or other terms may also change without amendment,
for example when the Prime Rate changes or the Penalty APR becomes applicable. See the
Variable Rate and Penalty APR sections for details.
Our ability to make changes to this agreement is limited by applicable law. We may communicate
amendments to this agreement to you via mail, email or other electronic means, or included in
your monthly billing statements as permitted by law.
Getting Started: Your Account
Get acquainted with your account by reviewing the important terms below.
Term What it means
Cash-like
Transactions
Cash-like transactions will be treated as cash advances. Cash-like transactions include, but are not limited to, the following transactions to the extent they are accepted:
• purchasing travelers checks, foreign currency, money orders, wire transfers, cryptocurrency, other similar digital or virtual currency and other similar transactions;
• purchasing lottery tickets, casino gaming chips, race track wagers, and similar oine and online betting transactions;
• person-to-person money transfers and account-funding transactions that transfer currency; and
• making a payment using a third party service including bill payment transactions not made directly with the merchant or their service provider.
Payment
Due Date
Payments are due on the payment due date shown on your monthly statement. The monthly statement also explains when the payment must reach us in order to be considered received as of that
date. Payments received after the required time will be credited on the next business day.
Variable Rate We calculate variable APRs by adding a margin to the highest U.S. Prime Rate published in the Money Rates section of The Wall Street Journal two business days (not weekends or federal holidays)
before the closing date shown on your billing statement. The APR may increase or decrease each month if the Prime Rate changes. Any new rate will be applied as of the rst day of your billing cycle
during which the Prime Rate has changed. If the APR increases, you will pay a higher interest charge and may pay a higher minimum payment. The Prime Rate is simply a reference index and is not the
lowest interest rate available. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate.
Default Your account will be in default if: 1) You do not pay at least the minimum payment when due; 2) You exceed your credit limit; 3) You fail to comply with this or other agreements with us or one of our
related banks; or 4) We believe you may be unwilling or unable to pay your debts on time; you le for bankruptcy; or you become incapacitated or die.
If your account is in default, we may close it without notice and require you to pay your unpaid balance immediately. We can also begin collection activities. To the extent permitted by law, if you are
in default because you have failed to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs, and all other expenses of enforcing our rights under this agreement.
Interest Saving
Balance
When you take advantage of Flexible Financing Oers, we will not charge you interest on new purchases if you pay your entire Interest Saving Balance by the due date each month. If your Interest
Saving Balance for any billing cycle is less than your minimum payment due, your Interest Saving Balance amount will reect your minimum payment due to avoid a late fee.
Flexible Financing
Oers
When you take advantage of Flexible Financing Oers, like those available with My Chase Loan and Chase Pay Over Time, you can pay those balances over time based on their oer terms and still
avoid additional interest charges on new purchases.
Important Denitions
Using Your Card
You can use your account in the following ways. Your account is to be used only for personal, family or household
purposes. You cannot use your account for illegal purposes, such as writing checks against uncollected funds. You
agree that we may rely on information provided to us by merchants and the applicable payment network to categorize
transactions as Purchases, Balance Transfers or Cash Advances.
Transactions What it Means to You Our Responsibility
Purchases You may use your account to buy goods and services. We authorize charges to your account in accordance with the terms of
this agreement.
Balance Transfers If eligible for a balance transfer, you can transfer balances to your account by using balance transfer checks, visiting our
website or calling us.
We permit balance transfers from most non-Chase accounts. We do
not permit balance transfers from other accounts or loans with us or
any of our related banks.
Cash Advances You may obtain cash from automatic teller machines, at banks or by using cash advance checks. Unless we say otherwise,
balance transfer checks or promotional checks made payable to cash or yourself will be treated as cash advances.
We treat certain other transactions as cash advances. See the Cash-like
Transactions section under Important Denitions above.
Checks For your protection, balance transfer and cash advance checks must be signed by the person whose name is printed on
the checks.
We may provide balance transfer checks and cash advance checks for
your use; we have the right not to pay a check for any reason.
Automatic Charges You may set up scheduled and repeat transactions to your account. If your account is closed or suspended, or your account
number changes, you will need to contact any persons that you are paying by automatic transactions.
We are not responsible for scheduled and repeat transactions if your
account is closed, suspended or the account number changes.
Promotions You may receive special oers related to your account. Any special oer is subject to this agreement, unless explained otherwise.
Foreign Transaction
Fee and
Exchange Rate
There is a fee, unless “None” is stated in the Rates and Fees Table, for transactions that are made in a currency other than
U.S. Dollars. Our fee is a percentage of the U.S. Dollar amount of the transaction. Please see the Rates and Fees Table for
the amount of this fee, if any.
• If a transaction is in a foreign currency, Visa International or Mastercard
International will convert the transaction into U.S. dollars using their own
currency conversion procedures, and then will send us the transaction
amount. The exchange rate will be determined using either the range of
rates available in the wholesale currency markets for the processing date
(which may be dierent from the rate the card association receives) or a
government-mandated rate in eect on that date. The exchange rate used by
Visa or Mastercard may dier from the rate on the date of your transaction.
• In the case of returned or exchanged merchandise that was purchased
in a foreign currency, the exchange rate is determined on the date of
the return.
Authorization of
Transactions /
Closing Your Account
We are not obligated to honor every transaction, and we may close or suspend your account. Sometimes we close accounts
based not on your actions or inactions, but on our business needs.
We may decline transactions for any reason, including: operational
matters, the account is in default, or suspected fraudulent or unlawful
activity. We are not responsible for any losses associated with a
declined transaction.
My Chase Loan
SM
If eligible, you may use the My Chase Loan feature to obtain cash as an electronic deposit into an eligible bank account held by
a nancial institution located in the United States by accepting a My Chase Loan oer. Each oer will include a My Chase Loan
APR and the number of billing periods it will take to pay the My Chase Loan balance in full by making regular payments each
monthly billing period.
Your ability to create a My Chase Loan balance is based on a variety of factors, such as your creditworthiness, your credit limit, and
your past account behavior. You will not be able to create a My Chase Loan balance if you enroll in a debt management program
or if your account is closed or in default.
My Chase Loan transactions are not Cash Advances or Balance Transfers. My Chase Loan provides Flexible Financing Oers.
Therefore, when you have a My Chase Loan balance on your account, we will not charge you interest on new purchases if you pay
your entire Interest Saving Balance by the due date each month.
At our discretion, we may make My Chase Loan available to you; we may
decline a My Chase Loan transaction for any reason.
Important Information What it means to you Our responsibility
Payment Instructions You must follow the payment instructions on your billing statement. You can pay us by: check, money order, or
electronic payment drawn on a U.S. bank or a foreign bank branch in the U.S. All payments must be in U.S. Dollars.
You authorize us to collect any payment check either electronically or by draft. Payments marked “paid in full”
must be sent to the Conditional Payments address shown on your billing statement. See your billing statement for
complete payment instructions.
As long as you make your payment in accordance with the instructions
on your billing statement by the date and time payments are due, we
will credit your payment as of the same day it is received. We may
accept and process any payments marked as “paid in full” without
losing our rights.
Paying Us Back
You will receive a billing statement, if one is required, each month. It will show your minimum required payment.
After you make a payment, it may take up to 15 days to restore available credit on your account.
Chase Pay Over
Time
SM
With Chase Pay Over Time you can create a plan to pay for eligible purchases or account balances in equal monthly
payments over a set period of time.
Chase Pay Over Time works in two ways:
• at checkout with select merchants, or
• by using Chase.com or the Chase Mobile App, after checkout (the feature formerly known as My Chase Plan).
Chase Pay Over Time plan balances are subject to either interest not to exceed the Purchase APR (and may be a
promotional or xed rate), or a xed monthly Chase Pay Over Time Fee, but not both. Whether a plan is subject to interest
or the Chase Pay Over Time Fee is at our discretion and will be disclosed to you at the time of plan creation.
An eligible purchase is a purchase of at least a specic dollar amount, as provided within the Chase Pay Over Time oer
details or plan creation experience. Certain transactions like cash-like transactions and purchases already subject to
promotional or introductory terms are not eligible. Cash advance, balance transfer and My Chase Loan transactions,
as well as Fees owed to us (like the Annual Membership Fee), are not eligible for Chase Pay Over Time.
At our discretion, we may make Chase Pay Over Time available to you.
Eligibility for Chase Pay Over Time depends on the amount of your
available credit, creditworthiness, account behavior, and other factors.
You will not be able to use Chase Pay Over Time if you enroll in a debt
management program or if your account is closed or in default.
We may limit the number of plans you can have and can change this
number at any time. We may decline a specic Chase Pay Over Time
plan for any reason and we may, from time to time, further limit the
types of transactions eligible for Chase Pay Over Time.
Minimum Payment You agree to pay at least the minimum payment when due. You also agree to pay overlimit amounts when billed
to your monthly statements or sooner if we ask. Minimum payments may include specic xed payments that are
part of special promotions. You can pay down balances faster by paying more than the minimum payment or the
total unpaid balance on your account.
We will calculate your minimum payment based on the method
described below the Rates and Fees Table. The minimum pay-
ment will appear on your monthly statement and includes any past
due amounts.
Interest-Free Period
(Also Called Grace Period)
on Purchases
• When your account is in an interest-free period, interest is not charged on new purchases.
• Your account is in an interest-free period when you have paid the New Balance or Interest Saving Balance shown
on your most recent billing statement by the due date and time.
• If you do not pay the New Balance or Interest Saving Balance shown on your most recent billing statement by the
due date and time, you will lose your interest-free period and we will charge interest on your purchases.
• You can regain the benet of the interest-free period by paying your New Balance or Interest Saving Balance by
the due date and time.
• After you enter an interest-free period again, interest charges on purchases may still appear on your next billing
statement. This reects interest charged from the beginning of that billing cycle through the date that your
payment for the prior billing statement was received.
• Balance Transfers, Checks and Cash Advances do not have an interest-free period and if these balances are not
paid in full by paying your New Balance or Interest Saving Balance by the due date and time, you will lose your
interest-free period on new purchases.
• When your account is in an interest-free period, we will not charge
you interest on new purchases.
• When your account is not in an interest-free period, we will charge
you interest on your purchases from the date the purchases appear
on your account until your New Balance or Interest Saving Balance
is paid in full.
• For more details about how we calculate your interest charges, see
the Interest Charges section of this agreement.
Payment Allocation • When you make a payment, generally, we apply your minimum payment rst to (a) the monthly obligation for
any Flexible Financing Oer balances with special payment obligations which require repayment of the balance
over a pre-selected number of billing periods (like Chase Pay Over Time plans), and then to (b) the balance on
your monthly statement with the lowest APR.
• Any payment above your minimum payment would generally then be applied to the balance on your monthly
statement with the highest APR rst.
We apply payments to balances on your monthly statement before
being applied to new transactions posted to your account after the
statement date. Examples of new transactions are recent purchases
you made and Chase Pay Over Time plans you created that are not
yet included on your statement.
“How to avoid...” What To Do What it means
Late Fee Ensure Chase receives at least the
minimum payment shown on your
billing statement when due.
If any payment is late, we may charge you a late fee. If the fee is based on a balance, we calculate the fee using the total balance at the end of the
day the fee is charged.
Over-the-Credit-Limit Fee Ensure your total balance stays
below your credit limit.
If you agree to allow us to charge overlimit fees, we may charge such a fee when your account balance goes over limit. We may charge this fee even
though your balance is over limit because of a transaction we allowed. You may withdraw your consent to our charging overlimit fees at any time.
Return Check Fee Do not stop payment on cash
advance and balance transfer
checks, and do not default.
We may charge a return check fee if we stop payment on a cash advance check or balance transfer check at your request, or we refuse to pay a
cash advance check or balance transfer check for any reason, including because your account is in default..
How to Avoid...
Certain transactions and situations may cause your account to receive a fee or have another impact on your account. The
information below explains how you can avoid these outcomes. Amounts of these fees are listed in the Rates and Fees Table.
The Rates and Fees Table indicates amounts “up to” certain limits for penalty fees because applicable law may restrict our
ability to impose the full amount of the penalty fee in some circumstances. See the “Penalty Fees” provision below the Rates
and Fees Table for additional detail reecting limitations imposed under applicable law. Special services you request may
incur additional service fees; be sure to carefully review the details of any additional services to understand the terms.
Credit Balances You may request a refund of any credit balance. If you do not request a refund, we will apply any credit balance
to new charges on your Account. If a credit balance remains on
your account for 6 months and the amount is $1 or more, we will
automatically refund it to you. If your credit balance is less than $1,
it will be removed from your account but we will send the credit
balance to you if you ask us to do so.
“What Happens If…?” Action WhatWhat it means
I think I found a mistake on
my statement?
We will investigate Write to us within 60 days after the suspected error appears on your billing statement. We will investigate and contact you with our
ndings. Please see the Your Billing Rights section below for more details.
I’m dissatised with a
credit card purchase?
We will research the problem First, attempt to resolve the problem with the merchant. Then write to us about the purchase. We will research the problem and
contact you with our ndings. Please see the Your Billing Rights section below for more details.
What happens if...?
Review this section for common situations or questions that might require action from you or Chase.
Return Payment Fee Do not submit a payment that
could be returned unpaid.
We may charge this fee if the payment you oer to us is not honored, is returned unpaid, or cannot be processed.
Penalty APR Do Not :
• Fail to make a Minimum Payment
by the date and time that it is
due; or
• Make a payment to us that is
returned unpaid.
We can apply the Penalty APR, which is higher than the APR you would otherwise pay, for either of these reasons.
• Penalty APR on New Transactions: If you fail to make a Minimum Payment by the date and time that it is due, but you make the payment
within 60 days of that due date, we may apply the Penalty APR. We also may apply the Penalty APR if you make a payment to us that is returned
unpaid. In either instance, the Penalty APR will apply to new transactions. After we apply the Penalty APR, we will review your account from time
to time to see if a reduction in the APR is appropriate.
• Penalty APR on outstanding balances and new transactions: If we do not receive the Minimum Payment within 60 days of the date
and time that it is due, then we also may apply the Penalty APR. If we apply it in this instance, the Penalty APR will apply to all existing balances
on your account and new transactions. If you make six consecutive minimum payments when due beginning with your rst payment due after
we apply the Penalty APR, then the Penalty APR will no longer apply. If you do not make six consecutive minimum payments when due beginning
with your rst payment due after we apply the Penalty APR, then the Penalty APR could remain in eect indenitely. After we apply the Penalty
APR, we will review your account from time to time to see if a reduction in the APR is appropriate.
Collections Do not default.
If you are in default, we may take the actions described above in the Default section under Important Denitions above.
About Our
Relationship
Maintaining a positive relationship with you is very important to us. Please review these terms
to understand more about your account.
Important Information What it means
Communications We may send cards, statements and other communications to you at any mailing or email address in our records. If more than one person is responsible for this account, we can provide
billing statements and communications to one of you. When you give us your mobile phone number, we have your permission to contact you at that number about all your Chase or
J.P. Morgan accounts. Your consent allows us to use text messaging, articial or prerecorded voice messages and automatic dialing technology for informational and account service
calls, but not for telemarketing or sales calls. It may include contact from companies working on our behalf to service your accounts. Message and data rates may apply. You may contact
us anytime to change these preferences. We may also send an email to any address where we reasonably believe we can contact you. Some of the legal purposes for calls and messages
include: suspected fraud or identity theft; obtaining information; transactions on or servicing of your account; collecting on your account; and providing you information about products
and services. Notify us immediately of any changes to your contact information using the Cardmember Services address or phone number shown on your billing statement.
Telephone Monitoring We may listen to and record your telephone calls with us and we may use your voice for verication.
My card is lost or stolen? Contact us immediately and stop using
your account
If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling the
Cardmember Services number on your card or billing statement. We need your help to nd out what happened and correct
the problem.
My account is closed
or suspended?
You remain responsible for your balance Even if your account is closed or suspended, you must still repay all amounts you owe under the account.
I want to transfer a balance
or make a cash advance?
Balance transfer or cash advance transaction
fees apply
You will incur a transaction fee for these transactions. See the Rates and Fees Table for the amount of this fee.
Credit Information
We may obtain and review your credit history from credit reporting agencies and others. We may, from time to time, obtain employment and income data from third parties to assist us in
the ongoing administration of your account. We may also provide information about you and your account to credit reporting agencies and others. We may provide information to credit
reporting agencies about this account in the name of an authorized user. If you think we provided incorrect information, write to us and we will investigate.
Enforcement We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any terms of this agreement are
found to be unenforceable, we may still enforce the other terms.
Governing Law This agreement and your account will be governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use this account.
Assignment We may assign your account, balances you owe, or any of our rights and obligations under this agreement. The third party is then entitled to any of our rights that we assign to them.
NJ Residents All provisions of this agreement are valid, enforceable and applicable in New Jersey.
Military Lending Act Notice Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit
to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or
account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain
application fees for specied credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). If you are covered by
the Military Lending Act, (i) then you are not bound by the Arbitration Agreement below, and (ii) notwithstanding anything to the contrary in this Agreement, to the extent required by
the Military Lending Act, nothing in this agreement will be deemed a waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. To receive
this information and a description of your payment obligation verbally or for questions, please call 1-800-235-9978.
Binding Arbitration Unless you timely reject the agreement to arbitrate, disputes with us may be resolved by binding arbitration. With arbitration, you cannot go to court, have a jury trial or initiate or
participate in a class action for your dispute(s) with us. In arbitration, disputes are resolved by an arbitrator, not a judge or jury, and procedures are simpler and more limited than
rules applicable in court.
Please see the Arbitration Agreement section for more details, including instructions for how to reject the agreement to arbitrate.
Interest Charges
Daily Interest Rates and Annual Percentage Rates
may be found on the Rates and Fees Table.
Periodic Interest Charge Calculation—
Daily balance method (Including new transactions):
We calculate a daily balance for each type of transaction and use the
daily balances to determine your interest charges.
We gure the “daily balance” for each transaction type as follows:
• We take the beginning balance for each day and add
- any interest charge from the prior day (known as compounding of
interest) and
- any new transactions or other debits (including Annual
Membership Fees, transaction fees, Penalty Fees, any other fees
and unpaid interest charges).
• We subtract payments or credits, and treat any net credit balance as
a zero balance.
• The result is the daily balance for each type of transaction.
We gure the interest charges on your account as follows:
• To get the daily interest rate for each type of transaction we divide
the APR by 365. We may combine dierent transaction types that
have the same daily interest rates.
• We multiply the daily interest rate by the daily balance for each
transaction type for each day in the billing cycle.
• We add together the interest charges for each day in the billing cycle
for each transaction type.
• If any interest charge is due, we will charge you at least the minimum
interest charge shown on the Rates and Fees Table.
We add transactions and fees to your daily balance no earlier than:
• For new purchases (including Chase Pay Over Time plans created at
checkout with select merchants), balance transfers, cash advances,
or My Chase Loans – the date of the transaction.
• For new cash advance checks or balance transfer checks – the date
the payee deposits the check.
• Fees – either on the date of a related transaction, the date they are
posted to your account, or the last day of the billing cycle, whichever
we may choose.
The Balances Subject to Interest Rate for each type of transaction
shown on your billing statement is the sum of the daily balances for that
type of transaction divided by the number of days in the billing cycle.
We may use mathematical formulas that produce equivalent results
to calculate the Balance Subject to Interest Rate, interest charges and
related amounts.
Your Billing Rights
Keep this document for future use. This notice tells
you about your rights and our responsibilities under
the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, contact us in writing at
the Customer Service address shown on your billing statement. In your
communication, give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your
bill, describe what you believe is wrong and why you believe it
is a mistake.
You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled,
if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us or
notify us electronically, but if you do we are not required to investigate
any potential errors and you may have to pay the amount in question.
What Will Happen After We Receive
Your Written Communication
When we receive your communication, we must do two things:
1. Within 30 days of receiving your communication, we must tell you
that we received it. We will also tell you if we have already corrected
the error.
2. Within 90 days of receiving your communication, we must either
correct the error or explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as
delinquent on that amount.
• The charge in question may remain on your statement, and we may
continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are
responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.
After we nish our investigation, one of two things will happen:
• If we made a mistake: You will not have to pay the amount in question
or any interest or other fees related to that amount.
• If we do not believe there was a mistake: You will have to pay the amount
in question, along with applicable interest and fees. We will send you
a statement of the amount you owe and the date payment is due. We
may then report you as delinquent if you do not pay the amount we
think you owe.
If you receive our explanation but still believe your bill is wrong, you
must contact us in writing within 10 days telling us that you still refuse
to pay. If you do so, we cannot report you as delinquent without also
reporting that you are questioning your bill. We must tell you the
name of anyone to whom we reported you as delinquent, and we
must let those organizations know when the matter has been settled
between us.
If we do not follow all of the rules above, you do not have to pay the
rst $50 of the amount you question even if your bill is correct.
Your Rights If You Are Dissatised With Your
Credit Card Purchases
If you are dissatised with the goods or services that you have
purchased with your credit card, and you have tried in good faith to
correct the problem with the merchant, you may have the right not to
pay the remaining amount due on the purchase. To use this right, all of
the following must be true:
1. The purchase must have been made in your home state or within
100 miles of your current mailing address, and the purchase
price must have been more than $50. (Note: Neither of these are
necessary if your purchase was based on an advertisement we
mailed to you, or if we own the company that sold you the goods
or services.)
2. You must have used your credit card for the purchase. Purchases
made with cash advances from an ATM or with a check that accesses
your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatised with
the purchase, contact us in writing at the Customer Service address
shown on your billing statement. While we investigate, the same rules
apply to the disputed amount as discussed above. After we nish our
investigation, we will tell you our decision. At that point, if we think you
owe an amount and you do not pay, we may report you as delinquent.
Copyright © 2024 JPMorgan Chase & Co. All rights reserved.
Arbitration Agreement
Please Review — Important — Aects your
Legal Rights
This arbitration agreement provides that all disputes between you
and Chase must be resolved by BINDING ARBITRATION whenever you
or we choose to submit or refer a dispute to arbitration. By accepting
this arbitration agreement you GIVE UP YOUR RIGHT TO GO TO COURT
(except for matters that may be taken to a small claims court). Arbitration
will proceed on an INDIVIDUAL BASIS, so class actions and similar
proceedings will NOT be available to you.
YOU HAVE THE RIGHT TO REJECT THIS AGREEMENT TO ARBITRATION,
BUT IF YOU WISH TO REJECT IT, YOU MUST DO SO PROMPTLY. If you
do not reject this agreement to arbitration within 60 days of account
opening and in the manner set forth below, then:
• In arbitration, your rights will be determined by a NEUTRAL
ARBITRATOR and NOT A JUDGE OR JURY.
• The procedures in arbitration are simpler and more limited than rules
applicable in court.
• Arbitrator decisions are subject to VERY LIMITED REVIEW BY A COURT.
If you do not reject this agreement as provided below within
60 days of account opening, you or we may elect to resolve any
Claim by arbitration.
For purposes of this agreement to arbitrate, “you” includes any
co-applicant or authorized user on your account, or anyone else
connected with you or claiming through you; and “we” or “us” includes
JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A., all of their
parents, subsidiaries, aliates, successors, predecessors, employees,
and related persons or entities and all third parties who are regarded
as agents or representatives of us in connection with the account, or the
subject matter of the claim or dispute at issue.
All claims or disputes between you and us about or relating in any
way to your account, any prior account, your Cardmember Agreement
with us (including any future amendments), any prior Cardmember
Agreement, or our relationship are referred to as “Claims” for purposes
of this agreement to arbitrate. Claims include, for example, claims or
disputes arising from or relating in any way to transactions involving
your account; any interest, charges, or fees assessed on your account;
any service(s) or programs related to your account; any communications
related to your account; and any collection or credit reporting of
your account. Claims also include claims or disputes arising from or
relating in any way to advertising and solicitations, or the application
for, approval, or establishment of your account. Claims are subject
to arbitration regardless of whether they are based on contract, tort,
statute, regulation, common law or equity, or whether they seek legal
or equitable remedies. All Claims are subject to arbitration whether
they arose in the past, may currently exist, or may arise in the future.
Arbitration will apply even if your account is closed, sold, or assigned;
you pay us in full any outstanding debt you owe; or you le for
bankruptcy. In the event that your account is sold and/or assigned, we
retain our right to elect arbitration of Claims by you and you retain your
right to elect arbitration of Claims by us.
• If you are covered by the Military Lending Act, then you are not
bound by this arbitration agreement, and to the extent required by
the Military Lending Act, nothing in this agreement will be deemed a
waiver of the right to legal recourse under any otherwise applicable
provision of state or federal law.
The only other exception to the arbitration requirement is that you have
the right to le and pursue a Claim in a small claims court instead of
arbitration if the Claim is in that court’s jurisdiction and proceeds on an
individual basis.
If you initiate a Claim in arbitration, no changes to the terms of this
agreement to arbitrate that are made after we receive your Claim will
apply to that Claim.
This agreement to arbitrate is governed by the Federal Arbitration Act,
9 U.S.C. §§ 1 et seq.
Can I (the customer) reject this agreement to arbitrate?
Yes. You have the right to reject this agreement to arbitrate if you notify
us within 60 days of account opening. You must do so in writing by
stating that you reject this agreement to arbitrate and include your
name, account number, address and personal signature. Your notice
must be mailed to us at P.O. Box 15298, Wilmington, DE 19850-5298.
Rejection notices sent to any other address, or sent by electronic mail
or communicated orally, will not be accepted or eective.
What about class actions or representative actions?
Individuals sometimes seek to bring lawsuits on behalf of other,
similarly situated individuals. This is often called a class action. Class
actions, other similar representative procedures, and consolidation
of Claims (except for claimants on the same account) are not available
under this agreement to arbitrate. Claims in arbitration will proceed
only on an individual basis. Additionally, you may not join your claims
with other persons on other accounts in the arbitration; each person
must arbitrate his or her own claims separately.
UNLESS YOU REJECT THIS AGREEMENT TO ARBITRATE, YOU AND
WE ARE WAIVING THE RIGHT TO ASSERT OR PARTICIPATE IN A
CLASS ACTION, OR ANY REPRESENTATIVE OR CONSOLIDATED
PROCEEDING IN COURT OR IN ARBITRATION.
The arbitrator shall have no authority to entertain any Claim as a
class action or on any other similar representative basis, nor shall
the arbitrator have any authority to consolidate Claims brought by
separate claimants (except for claimants on the same account). To be
clear, this means that the arbitrator also shall have no authority to
make any award for the benet of, or against, any person other than
the individual who is the named party. If these terms prohibiting class,
representative, or consolidation procedures are held to be legally
unenforceable for any reason with respect to a Claim, then the Claim
must be handled through litigation in court instead of by arbitration.
How does arbitration work?
Arbitration is dierent from a lawsuit in state or federal court.
Arbitration is conducted by private organizations that specialize in
alternative dispute resolution, and is conducted before a neutral
arbitrator instead of a judge or jury. Arbitration procedures are
generally simpler and more informal than court procedures. For
example, discovery is more limited in arbitration than in court. Also,
arbitrator decisions are subject to only limited review by courts. As
discussed above, certain rights that you may have in court are not
available in arbitration. At the same time, in arbitration you are entitled
to recover attorneys’ fees from us to the same extent as you would be
in court.
Under this agreement to arbitrate, the party ling a Claim must
select either Judicial Arbitration and Mediation Services (“JAMS”)
or the American Arbitration Association (“AAA”) as the arbitration
administrator. You can learn more about these organizations online,
at the addresses provided below. Each of these organizations will
apply its code of procedures in eect at the time the arbitration claim
is led. If there is a conict between that code of procedures and
this arbitration provision and/or any sections of this agreement, this
arbitration provision and/or this agreement will control. In the event
that JAMS or the AAA is unable or unwilling to handle the Claim for
any reason, then the matter shall be arbitrated instead by a neutral
arbitrator selected by agreement of the parties (or, if the parties
cannot agree, selected by a court in accordance with the Federal
Arbitration Act).
A single arbitrator designated by the arbitration administrator will
decide the Claim under applicable law. The arbitrator is bound by the
terms of this agreement to arbitrate. All issues are for the arbitrator
to decide, except that issues relating to the scope, enforceability,
interpretation, formation, and validity of this arbitration agreement are
for a court to decide. The arbitrator will honor all claims of privilege
recognized by law. Subject to the prohibition on class, representative,
and consolidation procedures set forth above, the arbitrator will have
the power to award to a party any damages or other relief provided
for under applicable law. That is, a party will be entitled to recover
in arbitration any damages or other relief that it could recover if it
prevailed in a court proceeding as an individual. No arbitration award
or decision will have any preclusive eect on issues or claims in any
subsequent proceedings beyond the Claims at issue. The arbitrator’s
authority is limited to claims between you and us, and the arbitrator
can award damages or relief only to you, but not to or on behalf of
anyone else.
Although under some laws we may have a right to an award of
attorneys’ fees and expenses if we prevail, we agree that we will not
seek such an award.
If your Claim is for $10,000 or less, you may choose whether the
arbitration will be conducted solely on the basis of documents, through
a telephonic hearing, or in an in-person hearing. Any in-person
hearing will take place in the federal judicial district that includes your
address at the time the Claim is led, unless the parties agree to a
dierent place.
Is the arbitrator’s decision nal?
Is there an appeal process?
The arbitrator’s decision will be nal and binding on the parties. An
arbitrator’s award shall consist of a written statement setting forth the
disposition of each Claim. At the request of any party, the arbitrator
shall also set forth a written explanation of the essential ndings and
conclusions on which the award is based.
A party can le a written appeal to the arbitration administrator within
30 days after an award is issued. The appeal will proceed before a
panel of three neutral arbitrators designated by the same arbitration
administrator. That panel will consider all legal and factual issues
anew, and make all decisions and awards by majority vote based on
the documents and arbitration record without a hearing. Any review
by a court shall be governed by the Federal Arbitration Act. Any nal
arbitration award will be binding on the named parties and enforceable
by any court having jurisdiction.
Who will pay for costs?
We will pay any costs that are required to be paid by us under the
arbitration administrator’s rules of procedure. Even if not otherwise
required, we will reimburse you up to $500 for any initial arbitration
ling fees you have paid. We will also pay any fees of the arbitrator
and arbitration administrator for the rst two days of any hearing. If
you win the arbitration, we will reimburse you for any fees you paid
to the arbitration organization and/or arbitrator. All other fees will
be allocated according to the arbitration administrator’s rules and
applicable law. If you consider that you are unable to aord any fees
that would be yours to pay to the arbitration administrator, you may
request that we pay or reimburse them, and we will consider your
request in good faith.
You may represent yourself in arbitration, or you may be represented
by a lawyer. Except as described above, you will be responsible for your
own attorneys’ fees and costs.
How do I (the customer) le an arbitration claim?
Rules and forms may be obtained from, and Claims may be led with,
JAMS (www.jamsadr.com); or the AAA (www.adr.org) at American
Arbitration Association Case Filing Services, 1101 Laurel Oak Road,
Suite 100, Voorhees, NJ 08043. Both of these administrators have
particular rules for arbitrations initiated by a consumer.
Copyright ©2024 JPMorgan Chase & Co. All rights reserved.
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