Badminton & Tennis Club Job Description Front Desk Staff

Badminton & Tennis Club

Job Description

Front Desk Staff

Overview:

The Front Desk Staff is the initial point of contact for members with the club. To be effective

staff need to know club policies, club systems and have a pleasant, respectful manner. Because

the club staff is small, each employee must be reliable – especially as it relates to timeliness –

and flexible – willing to take the initiative to solve member issues.

Duties and Responsibilities:

 Greet members and guests as they enter the club.

 Check members in to our court reservation system.

 Answer questions and resolve issues members raise.

 Understand the club systems and club policies (scheduling court times, paying bills, etc.)

in order to correctly resolve these issues.

 Keep the front desk and reception room neat and tidy.

 Book playing time on the courts, confirm these, and manage court cancellations.

 Answer all incoming calls and emails and direct them to the appropriate person, or take

messages.

 Keep the club room neat and stocked with snacks

 Check towels in both men’s and women’s locker rooms and restock when needed.

 Manage parking lot sign ins and tennis ball purchases.

 Reliably adhere to the work schedule once it has been published.

 Complete tasks assigned by the Club Manager.

Skills Needed:

 Pleasant interpersonal manner

 Well organized, ability to multi task

 Problem solving skills

 Customer service skills

 Basic knowledge of MS Word, Excel, Outlook

Please submit Resume/Cover Letter to:

Kris Anderson Director of Community Programs [email protected]