Preferred Care

Country

Plan Devices Pages

Canada

Preferred Care

Monthly Coverage

Pixel 7a, Pixel Fold, Pixel Tablet,

and older devices

Canada

Pixel 8, Pixel 8 Pro, Pixel Watch 2,

and newer devices

Canada

Pixel 7a, Pixel Fold, Pixel Tablet,

and older devices a nd all devices

in Quebec

Canada

Pixel 8, Pixel 8 Pro, Pixel Watch 2,

and newer devices outside of

Quebec

Canada

pg 35-37

Canada

USA

Preferred Care

Sample Coverage Documents

There may be different or additional terms based on your state. Your specific terms and

conditions will be included in your Welcome Kit. To request a sample copy of the terms and

conditions specific to your state, call 1-877-406-4372.

Language

English

Pixel 7a, Pixel Fold, Pixel Tablet,

and older devices

Pixel 8, Pixel 8 Pro, Pixel Watch 2,

and newer devices

Pixel 7a, Pixel Fold, Pixel Tablet,

and older devices and all devices

in Quebec

Pixel 8, Pixel 8 Pro, Pixel Watch 2,

and newer devices outside of

Quebec

French

Preferred Care

Monthly Coverage

Preferred Care

Two-Year Coverage

Preferred Care

Two-Year Coverage

Preferred Care

Monthly Coverage

Preferred Care

Monthly Coverage

Preferred Care

Two-Year Coverage

Preferred Care

Two-Year Coverage

All devices

Preferred Care

Monthly Coverage

Laptops and tablets

Preferred Care

Two-Year Coverage

Pixel 5a or older devices

Preferred Care

Two-Year Coverage

Preferred Care

Two-Year Coverage

Pixel 6, Pixel 6 Pro, or newer

devices and all Fitbit devices

Pixel Pass

All devices

English

pg 26-28

pg 38-40

pg 32-34

pg 44-47

pg 29-31

pg 41-43

pg 48-50

pg 6-10

pg 2-5

pg 11-15

pg 16-20

pg 21-25

English

EWPP0017S(GS)-1218 Page 1 of 4 EWPP0017S(GS)-1218 USG2S

PREFERRED CARE

SERVICE CONTRACT TERMS AND CONDITIONS

There may be different or additional terms based on your state. Your specific terms and conditions will be

included in your Welcome Kit. To request a sample copy of the terms and conditions specific to your state,

call 1-866-450-5185.

This Service Contract is not a contract of insurance.

Unless otherwise regulated under state law, the contents

of this Service Contract should be interpreted and

understood within the meaning of a “service contract” in

Public Law #93-637.

This Service Contract is issued in conformance with

these terms and conditions. The Service Contract

includes the Declarations Page, Terms and Conditions,

state specific Addendums and any other applicable

Addendums. This Service Contract must be made

available for inspection when You require service.

THIS SERVICE CONTRACT IS INCLUSIVE OF THE

MANUFACTURER’S WARRANTY; IT DOES NOT

REPLACE THE MANUFACTURER’S WARRANTY,

BUT PROVIDES CERTAIN ADDITIONAL BENEFITS

DURING AND BEYOND THE TERM OF THE

MANUFACTURER’S WARRANTY. LOSSES

COVERED BY THE MANUFACTURER DURING THE

MANUFACTURER’S WARRANTY PERIOD ARE NOT

COVERED UNDER THIS SERVICE CONTRACT.

You/Your means the owner of the Product covered

under this Service Contract.

Service Contract Provider/We/Us/Our means the

entity that is contractually obligated to You under the

terms of this Service Contract. The Service Contract

Provider is Federal Warranty Service Corporation, P.O.

Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578

in all states except in California where the Service

Contract Provider is Sureway, Inc., P.O. Box 105689,

Atlanta, GA 30348-5689,1-877-881-8578; in Florida

where the Service Contract Provider is United Service

Protection, Inc., 11222 Quail Roost Drive, Miami, FL

33157, 1-877-881-8578; and in Oklahoma where the

Service Contract Provider is Assurant Service

Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-

5689, 1-877-881-8578.

Service Contract Administrator means the entity

responsible for the administration of this Service

Contract. The Service Contract Administrator is The

Signal, 480 E. Swedesford Road, Suite 350, Wayne, PA

19087 in all states, except in Oklahoma where the

Service Contract Administrator is The Signal, L.P., 480

E. Swedesford Road, Suite 350, Wayne, PA 19087; and

in Wisconsin where the Service Contract Administrator is

Federal Warranty Service Corporation, 480 E.

Swedesford Road, Suite 350, Wayne, PA 19087.

Service Contract Seller is Google Inc. including its

applicable subsidiaries, 1600 Amphitheatre Parkway,

Mountain View, CA 94043, USA, the entity that sold the

Service Contract to You.

Product means Your covered Google communications

device, including any standard accessories such as the

device battery, wall charger, car charger, earbuds, and

case included with Your Product purchase at no extra

cost as listed on the Declarations Page, or at Our

discretion, any replacements provided by Google,

manufacturer, or by Us, under this Service Contract.

Service Contract means this Service Contract, which

You have purchased to cover the Product described on

the Declarations Page.

Price means the consideration paid for by You for this

Service Contract.

COVERAGE TERM:

If You purchased this Service Contract at the same time

You purchased Your Product, this Service Contract will

take effect immediately and will cover Your Product up to

the coverage end date on the Declarations Page or until

cancelled by either You or Us.

If You purchased this Service Contract on a date later

than the purchase of Your Product, this Service Contract

will take effect immediately and will cover Your Product

up to the coverage end date or until cancelled by either

You or Us. Please see Your coverage start date and

coverage term on the Declarations Page for Your

coverage specifics.

WHAT IS COVERED:

MECHANICAL AND ELECTRICAL BREAKDOWN –

This Service Contract provides repair or replacement

coverage for Product hardware failures due to normal

wear and tear. Should We repair Your Product, We will

restore its hardware and preloaded manufacturer’s

software functionality to the manufacturer’s written

specifications.

MECHANICAL AND ELECTRICAL BREAKDOWN

AND ACCIDENTAL DAMAGE – This Service Contract

provides repair or replacement coverage for Product

hardware failures due to normal wear and tear including

accidental damage (such as drops, liquid spills, and

cracks). Should We repair Your Product, We will restore

its hardware and preloaded manufacturer’s software

functionality to the manufacturer’s written specifications.

IF YOU NEED SERVICE:

All claims must be reported as soon as reasonably

possible. This Service Contract covers only those

claims reported within ninety (90) days of the date of

the Product’s failure.

EWPP0017S(GS)-1218 Page 2 of 4 EWPP0017S(GS)-1218 USG2S

TELEPHONE HARDWARE AND SOFTWARE

SUBSCRIBER ASSISTANCE: To arrange for service,

call the toll free number or visit Us at the website

indicated on the Declarations Page. A service

representative will assist You by telephone and/or

remote online support to diagnose any technical

difficulties that may exist with Your Product’s hardware

or preloaded manufacturer’s software. To the extent that

Our telephone diagnosis confirms a covered hardware

failure, We will process Your claim and arrange for any

applicable service of Your Product. Our level of technical

service does not support customized or proprietary

software, applications not included by the manufacturer

of Your Product at no additional cost, or software errors

that confirm improperly functioning or defective software.

Additionally, this Service Contract does not provide

education on how to utilize or perform tasks using any

type of software program, preloaded or other.

SERVICE LOCATION: Repairs will be performed at an

authorized repair center determined by Us. Service will

be available and rendered during the regular working

hours and workweek of the product repair centers. If

Your Product requires an approved repair more than

once within a sixty (60) day period, service must be

completed by the original repair center.

REPLACEMENT OPTION: At Our option, following Our

telephone diagnosis, We will either:

1) Replace Your Product with a new, refurbished,

or recertified product of like kind and quality if

We are unable to repair Your Product or if the

repair cost exceeds the current retail

replacement value of Your Product. While We

will try to accommodate specific replacement

preferences such as equipment color,

cosmetics, or features, this request is not

guaranteed. The price of the replacement

product shall not exceed the maximum

replacement value of the original Product less

any applicable deductible. If We replace Your

Product, We will ship the replacement product to

You; or

2) Issue a cash credit equal to the value of the

replacement product, not to exceed the

maximum replacement value of the original

Product less any applicable deductible. The

cash credit, with Your authorization, will be

deposited in Your account with Google and may

be used by You toward the purchase of any

eligible replacement product of Your choice; or

3) Provide a settlement equal to the value of the

replacement product, not to exceed the

maximum replacement value of the original

Product less any applicable deductible.

When You receive either the replacement product, cash

credit, or settlement, the damaged/unrepairable Product

becomes Our property. You are responsible for returning

the damaged/unrepairable Product to Us and any

subsequent shipping costs such as express or expedited

shipping, or any reshipping expenses.

Once We receive the damaged/unrepairable Product,

We will inspect the Product and validate that the

reported hardware failure is covered under this Service

Contract. Should We determine that the failure resulted

from an Exclusion in this Service Contract, We will

contact You with Our findings and arrange either to:

1) Charge to You the difference between the value

of the replacement product, cash credit, or

settlement and the current market value of the

damaged/unrepairable Product; or

2) Return the Product to You and charge You the

value price of the replacement product, cash

credit, or settlement; or

3) Return the Product to You after We receive the

replacement product, cash credit, or settlement.

The returned replacement product must be in

the same condition that We sent it to You.

DELAYS: We will exercise reasonable efforts in

providing service under this Service Contract, but We

will not be liable for any damages arising out of delays;

and in no event will We be liable for any consequential

damages.

PARTS: Materials furnished as replacements for parts

will be drawn from Our service contractor’s inventory of

new or rebuilt parts and components. These materials

will be furnished under provisions of the manufacturer’s

warranty while still in effect and then by Our service

contractor during the remainder of the term of coverage.

MANUFACTURER’S WARRANTY: During the

manufacturer’s warranty period, the Seller or the

manufacturer will pay for items covered under its

express warranty; and We will pay for other covered

items herein, not covered by the manufacturer’s

warranty. If You should call for service on an item

covered under the manufacturer’s warranty We will refer

Your call to the Seller.

EXCLUSIONS:

MECHANICAL AND ELECTRICAL BREAKDOWN

excludes: any loss, repair or replacement

necessitated by acts of God; accidental,

consequential, incidental or intentional damage;

misuse, abuse, neglect, or services (or damages

caused) by non-authorized repair personnel; pre-

existing conditions known to You that occurred prior

to the coverage start date; rust, corrosion, spilled

liquids, insect infestation or fire; theft or burglary,

mysterious disappearance, vandalism, transport,

riot, environmental conditions, sand, dirt, damage

from exposure to weather conditions, power

reductions or fluctuations; loss or damage to or of

antennas, external housing, or casings that does not

affect the mechanical or electrical function of the

Product; loss or damage to stored data (including

contacts, ring tones, and games), repairs related to

EWPP0017S(GS)-1218 Page 3 of 4 EWPP0017S(GS)-1218 USG2S

computer viruses, or software that is added after the

original Product purchase; “no problem found”

diagnosis or any defects that are subject to a

manufacturer’s warranty; claims for any loss caused

by the use of the Product in a manner not

recommended by the Manufacturer; claims arising

from any breach of implied or expressed warranty of

merchantability or fitness of the Product from the

manufacturer.

MECHANICAL AND ELECTRICAL BREAKDOWN

AND ACCIDENTAL DAMAGE excludes: any loss,

repair or replacement necessitated by acts of God;

consequential, incidental or intentional damage;

misuse, abuse, neglect, or services (or damages

caused) by non-authorized repair personnel; pre-

existing conditions known to You that occurred prior

to the coverage start date; rust, corrosion, insect

infestation or fire; theft or burglary, mysterious

disappearance, vandalism, transport, riot,

environmental conditions, sand, dirt, damage from

exposure to weather conditions, power reductions

or fluctuations; loss or damage to or of antennas,

external housing, or casings that does not affect the

mechanical or electrical function of the Product;

loss or damage to stored data (including contacts,

ring tones, and games), repairs related to computer

viruses, or software that is added after the original

Product purchase; “no problem found” diagnosis or

any defects that are subject to a manufacturer’s

warranty; claims for any loss caused by the use of

the Product in a manner not recommended by the

Manufacturer; claims arising from any breach of

implied or expressed warranty of merchantability or

fitness of the Product from the manufacturer.

WHAT YOU MUST DO: In order to keep this Service

Contract in force during the coverage term, You must

maintain the Product in accordance with the service

requirements set forth by the manufacturer’s

specifications, including cleaning and maintenance. It is

Your responsibility to protect the Product from further

damage and comply with the owner’s manual. You must

notify the Service Contract Administrator in writing if

Your address changes.

INELIGIBLE FOR COVERAGE: This Service Contract

does not provide any service for property held in

inventory or property held as Your stock in trade.

Enrollment in this Service Contract is only available for

new communications devices under manufacturer’s

warranty or, at Our discretion, certified reconditioned

communications devices.

CANCELLATION: You may cancel this Service Contract

at any time for any reason by mailing a request for

cancellation or calling the Service Contract Administrator

at the toll free number indicated on the Declarations

Page.

If You cancel this Service Contract within the first thirty

(30) days of the coverage start date, and the Price has

been paid, and no claims have been paid, the contract is

void and You will receive a full refund. In the event this

Service Contract is cancelled after thirty (30) days or

within the first thirty (30) days and You have made a

claim, We will refund to You the unearned pro rata Price,

less any claims paid up to the date of cancellation. If this

Service Contract was inadvertently sold to You on a

product which was not intended to be covered by this

Service Contract, We will cancel this Service Contract

and return the full Price to You. If You cancel, We are

not responsible to provide You with written notice of

cancellation.

We may cancel this Service Contract within the first sixty

(60) days for any reason. After sixty (60) days, We may

only cancel this Service Contract for (1) nonpayment of

the Price; (2) fraud or material misrepresentation; or (3)

substantial breach of duties by You. If We cancel due to

fraud, material misrepresentation or a substantial breach

of duties by You, We will provide You with written notice,

with the reason for cancellation, at Your last known

mailing or email address (depending on Your chosen

form of communication) at least thirty (30) days before

cancellation. We will refund the unearned pro-rata Price

less any claims paid.

DEDUCTIBLE (if applicable): You will be assessed a

non-refundable deductible as shown on the Declarations

Page each time a repair or replacement is completed.

SHIPPING AND HANDLING FEE (if applicable): You

are responsible for payment of a non-refundable

Shipping and Handling Fee each time a repair or

replacement is shipped as shown on the Declarations

Page.

UNRECOVERED EQUIPMENT FEE (if applicable): If

the damaged/unrepairable Product is not returned to Us

within

fourteen (14) calendar days from the date We ship

the replacement product to You, We will charge to You

the non-refundable Unrecovered Equipment Fee listed

on the Declarations Page.

We reserve the right to collect any Fee due to Us under

this Service Contract prior to issuing a replacement

product, cash credit, or settlement.

TRANSFER: This Service Contract is transferable.

RENEWAL: For monthly term programs, We reserve the

right to change the provisions of this Service Contract

(including Price and Deductible) upon giving You at least

thirty (30) days written notice prior to the date of

renewal. For term programs, We may, at Our option,

renew this Service Contract; however, We are not

obligated to offer You another Service Contract upon the

coverage end date of this Service Contract or to accept

a Service Contract renewal, in the event You tender one.

If the Service Contract is renewed, We reserve the right

to change the provisions of this Service Contract

(including Price and Deductible) upon giving You at least

EWPP0017S(GS)-1218 Page 4 of 4 EWPP0017S(GS)-1218 USG2S

thirty (30) days written notice prior to the date of

renewal.

ARBITRATION:

Read the following arbitration provision carefully. It

limits certain rights, including Your right to obtain

relief or damages through court action.

To begin Arbitration, either You or We must make a

written demand to the other party for arbitration. The

Arbitration will take place before a single arbitrator. It will

be administered in keeping with the Expedited

Procedures of the Consumer Arbitration Rules (“Rules”)

of the American Arbitration Association (“AAA”) in effect

when the claim is filed. You may get a copy of these

AAA’s Rules by contacting AAA at 1633 Broadway, 10th

Floor, New York, NY 10019 or visiting www.adr.org. We

will advance to you all or part of the fees of the AAA and

of the arbitrator. Unless You and We agree otherwise,

the arbitration will take place in the county and state

where You live. The Federal Arbitration Act, 9 U.S.C.

§ 1, et seq., will govern and no state, local or other

arbitration law will apply. YOU AGREE AND

UNDERSTAND THAT this arbitration provision means

that You give up Your right to go to court on any claim

covered by this provision. You also agree that any

arbitration proceeding will only consider Your Claims.

Claims by, or on behalf of, other individuals will not be

arbitrated in any proceeding that is considering Your

Claims. Please refer to the State Disclosures section of

this Contract for any added requirements in Your state.

In the event this Arbitration provision is not approved by

the appropriate state regulatory agency, and/or is

stricken, severed, or otherwise deemed unenforceable

by a court of competent jurisdiction, You and We

specifically agree to waive and forever give up the right

to a trial by jury. Instead, in the event any litigation arises

between You and Us, any such lawsuit will be tried

before a judge, and a jury will not be impaneled or

struck.

Page 1 of 5 EMOT0001S-0519-GS-MTLY-0622

Preferred Care Monthly Coverage

SERVICE CONTRACT TERMS AND CONDITIONS

This Service Contract is not a contract of insurance. Unless

otherwise regulated under state law, the contents of this Service

Contract should be interpreted and understood within the

meaning of a “service contract” in Public Law #93-637.

This Service Contract is issued to You and includes the Terms and

Conditions below, any state specific disclosures, any other

applicable disclosures, as well as Your Service Contract

enrollment / Coverage Confirmation. This Service Contract

covers the Covered Device(s) described on Your proof of

coverage, Device Profile, or if applicable, Your receipt or other

enrollment documentation (“Coverage Confirmation”). We may

require You to provide these documents prior to Your service

event.

COVERAGE UNDER THIS SERVICE CONTRACT IS

SECONDARY TO COVERAGE PROVIDED EITHER

BY YOUR MANUFACTURER OR DEVICE SELLER’S

WARRANTY. DURING THIS WARRANTY PERIOD,

LOOK FIRST TO YOUR MANUFACTURER OR

DEVICE SELLER FOR HARDWARE FAILURE. THIS

SERVICE CONTRACT DELIVERS ADDITIONAL

SERVICES FOR YOUR COVERED DEVICE DURING

THIS COVERAGE TIMEFRAME.

DEFINITIONS

Accessories are those items included with Your Covered Device

purchase. These may include for smartphone, the device battery,

wall charger, and USB charging cable. Accessories are eligible for

coverage only when claimed as part of a Covered Device service

event.

Administrator means the entity responsible for managing the

benefits and services outlined in this Service Contract. The Service

Contract Administrator is

The Signal in all states, except in

Oklahoma where the Service Contract Administrator is The

Signal, L.P. The address and phone number of each Service

Contract Administrator is P.O. Box 47168, Atlanta, GA 30362,

1-877-881-8578.

Covered Device(s) means Your eligible device(s), listed on Your

Coverage Confirmation, or any eligible device registered by You

and approved by Us. Your Covered Device includes

its Accessories. In addition, at Our discretion, coverage may

extend to any replacement device provided by the device

seller, the manufacturer, or by Us, as well as any subsequent

upgrade device purchased or leased by You and registered with

(and approved by) Us as a Covered Device.

Device Profile (if applicable) means the personal user

account You create with Us to register and manage Your

Covered Device(s) and view the details of Your Coverage

Confirmation.

Manufacturer means Your Covered Device’s

manufacturer servicing entity.

Price means the amount You paid for this Service Contract

as listed on Coverage Confirmation.

EMOT0001S-0519

Provider means the entity that is contractually obligated to You

under the terms of this Service Contract. The Service Contract

Provider is Federal Warranty Service Corporation in all states

except in California where the Provider is Sureway, Inc.; in Florida

where the Provider is United Service Protection, Inc., and in

Oklahoma where the Provider is Assurant Service Protection, Inc.

The address and phone number of each Provider is P.O. Box

105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Seller is Google LLC., the entity that sold You this Service

Contract.

We/Us/Our means one or more of the following - this Service

Contract Provider, the Administrator, or our third party

authorized servicers.

You/Your means the Covered Device(s) owner or lessee under

this Service Contract.

WHEN COVERAGE BEGINS AND ENDS

If You purchase this Service Contract at the same time You

purchase Your Covered Device(s), this Service Contract begins

immediately and will cover Your Covered Device up to the

coverage end date on the Coverage Confirmation or until

cancelled by either You or Us.

If You purchase this Service Contract on a date later than the date

You purchase Your Covered Device(s), this Service Contract

takes effect on the date of Your enrollment.

If a Covered Device changes due to a replacement by the device

seller, the manufacturer, or US or due to an upgraded device either

purchased or leased by You, coverage ceases on the existing

Covered Device and begins on the replacement/upgrade device

when you activate the replacement device on the Seller’s network.

We reserve the right to deny coverage for any device that You do

not register or that We do not approve as a Covered Device. If

we disapprove coverage, We will notify you within thirty (30) days

of your enrollment and refund any Price collected.

Your coverage start date, term, end date, Price, Service Fees, and

other coverage specifics are listed on Your Coverage

Confirmation.

For those who purchase month to month coverage or a renewable

term option (when offered), this Service Contract is continuous

until either cancelled or not renewed by either You or Us.

WHAT IS COVERED

1. Mechanical and Electrical Failure (Hardware

Services): If during the Service Contract term, You

submit a valid claim on Your Covered Device to

notify

Us of a defect in materials and workmanship, We will

arrange to repair or replace the Covered Device.

There may be different or additional t

erms based on your state. Your specific terms and conditions will be included in

your Welcome Kit. To request a sample copy of the terms and conditions specific to your state, call 1-866-450-5185.

EMOT0001S-0519

Page 2 of 5 EMOT0001S-0519-GS-MTLY-0622

2. Accidental Damage from Handling: If during the

Service Contract term, You submit a valid claim on Your

Covered Device to notify Us of a failure due to

accidental damage from handling (“ADH”), We will

arrange to repair or replace the Covered Device.

ADH coverage only applies to operational or mechanical

failures caused by an accident from handling that results

from an unexpected and unintentional external event

(example, drops and damage caused by liquid contact).

ADH coverage only is available for smartphones,

tablets, and watches.

3. In addition, during the Service Contract term, We may

provide You with other services specific to Your

Covered Device(s). These limited benefits may include

(but not limited to) device support, content backup and

security services, claims management tools, alternative

servicing and upgrade options, or promotions. Certain

features of these services may not be available on or

compatible with all device types.

WHAT IS NOT COVERED

We will not provide service to a Covered Device with failure or

damage that results from:

1. The setup, installation, or any data restoration of the

Covered Device or the provisioning of equipment

during your service event. This includes the removal or

disposal of any Covered Device replaced under this

Service Contract.

2. Damage caused by (a) misuse, reckless, abusive, willful

or intentional conduct associated with handling and use

of the Covered Device, including vandalism; (b)

exposure to environmental or weather conditions

(including rust or corrosion); (c) acts of God, or other

external causes except as described in What Is Covered;

and (d) service performed by anyone not authorized by

the manufacturer or Us.

3. Operating the Covered Device outside the permitted or

intended use as described by the manufacturer.

4. A Covered Device with an altered, defaced, or removed

serial number, or a Covered Device modified to alter its

functionality or capability without the manufacturer’s

written permission.

5. A Covered Device that was lost or stolen.

6. This Service Contract only applies to a Covered Device

returned to Us in its entirety.

7. Neglect, including when required maintenance and /or

cleaning are not performed as specified by the

manufacturer.

8. Damage related to a virus or any other type of malware.

9. Damage to Your data, either inputted, stored on,

connected to, or processed by Your Covered Device.

This includes third party software/applications,

messages, emails, documents, passwords, photos,

videos, music, ringtones, maps, books or magazines, and

games

10. Cosmetic damage, including but not limited to scratches

and dents that do not otherwise affect the functionality

of the Covered Device.

11. Damage caused by normal wear and tear or which are

otherwise due to normal aging of the product.

12. Pre-existing conditions known by You that occurred

prior to the coverage start date or defects that are subject

to a manufacturer’s warranty or recall.

13. Any other act or result not described as covered by this

Service Contract.

14. Support for software other than the native Consumer

Software or any manufacturer-branded software

designated as “beta”, “prerelease,” or “preview”; third

party applications and their interaction with the Covered

Device; or server-based applications.

15. Issues that could be resolved with a software upgrade.

16. Any intentional dishonest, fraudulent or criminal act by

You, any authorized user, anyone You entrust with the

Covered Device, or anyone else with an interest in the

Covered Device for any purpose, whether acting alone

or in collusion with others.

17. Any liability for damage arising from delays or any

consequential damages due to a service event.

18. Consumables (including external housing, casings,

consumer replaceable batteries, ink, paper, belts, lights,

knobs, buttons, etc.) that do not affect the mechanical

or electrical function of the Covered Device.

YOUR RESPONSIBILITIES

To receive service or support under the Service Contract, You

agree to comply with each of the terms listed below.

1. Back up all software and data residing on Your Covered

Device(s). DURING A SERVICE EVENT, WE MAY

DELETE THE COVERED DEVICE CONTENT

AND REFORMAT THE STORAGE MEDIA. We will

return Your Covered Device or provide a similar

replacement as originally configured by the

manufacturer, subject to applicable updates. You will be

responsible restoring all other software programs, data

and passwords.

2. Update software to currently published releases prior to

seeking service.

EMOT0001S-0519

Page 3 of 5 EMOT0001S-0519-GS-MTLY-0622

3. As part of a service event, provide information about the

symptoms and causes of the issues with the Covered

Device.

4. Respond to requests for information, including but not

limited to the Covered Device ownership, the Covered

Device serial number, model, version of the operating

system and software installed, any peripherals devices

connected or installed on the Covered Device, any error

messages displayed, the actions which were taken before

the Covered Device experienced the issue and the steps

taken to resolve the issue.

5. Provide Us a detailed description of the actual event

should We ask You for an explanation of where and

when the failure or damage occurred. We will deny the

service event if You fail to pay any applicable Service Fee

as described below or fail to provide information relating

to the failure or damage when asked.

6. Follow the instructions We give You, including but not

limited to unlocking your device, turning off device

location features, resetting the Covered Device to

factory settings, removing your data/registration from

the Covered Device, refraining from sending devices

and accessories that are not subject to repair or

replacement, and packing the Covered Device according

to the shipping instructions.

7. Do not open the Covered Device as resulting

damage is not covered by this Service Contract.

Only We, the manufacturer, or an authorized

servicer approved by Us should perform service on

the Covered Device.

8. You are responsible to protect the Covered Device from

further damage and comply with the manufacturer’s

permitted and intended use.

HOW TO OBTAIN SERVICE AND SUPPORT

All claims for service must be reported as soon as reasonably

possible. This Service Contract covers only those service events

reported within ninety (90) days of the date of the Covered

Device(s) failure.

We may subcontract or assign delivery for elements of Our

obligations under this Service Contract to third parties, including

the manufacturer, when applicable; however, this does not relieve

Us of Our obligations under this Service Contract.

To arrange for service, visit Us at

www.mydeviceprotect.com or contact Us at 1-877-406-4372.

We will assist You to diagnose any technical difficulties that may

exist with Your Covered Device. To the extent that Our diagnosis

confirms a covered failure or damage, We will process Your claim

and arrange for service.

We will use new or refurbished parts or replacements for any

hardware benefit under this Service Contract that are equivalent

to new in performance and reliability.

SERVICE OPTIONS

We will setup service with an authorized servicer / repair center

determined by Us based on Your location, the Covered Device’s

equipment type, and service purchased. Our repair options

include:

1. If We determine that Your Covered Device requires in-

home/on-site service, We will repair

Your Covered

Device at Your location where available. An adult (of

legal age) must be present at the time of repair. Should

We determine during the repair visit that We need to

repair Your device elsewhere, We will transport Your

device to and from our repair center.

2. If Your Covered Device qualifies for carry-in service, we

either will setup a service event for the repair to be

performed at an authorized repair center of Our

choosing or arrange with you to take

Your Covered

Device for service and reimburse to you the cost for the

repair (with applicable receipt) up to the Maximum

Coverage Per Claim. You must contact Us to receive a

repair authorization prior to service. You may be

responsible for transporting Your device to /from the

repair center and assume any corresponding cost.

3. If We determine that your Covered Device is eligible for

mail-in service, We will send You a prepaid shipping

label (and, if needed, packaging material) for You to ship

the Covered Device to an authorized repair center

according to the instructions provided by Us. Once

service is complete, We will return the Covered Device

to You.

REPLACEMENT OPTIONS

Should We choose to replace Your failed or damaged Covered

Device because either We are unable to repair it, the repair cost

exceeds the current retail replacement value of Your Covered

Device, or Your Service Contract is a device replacement only

plan, We, at our option, will either:

1. Replace Your Covered Device with a new or

refurbished, device that is equivalent to new in

performance and reliability. While We will try to

accommodate specific replacement preferences, this

request is not guaranteed. The price of the replacement

device will not exceed the Maximum Coverage Per

Claim.

Issue a cash credit equal to the value of the replacement

device, not to exceed the Maximum Coverage Per Claim.

The cash credit, with Your authorization,

will be

deposited in Your account with the Seller to pay the

balance due on

the claimed device or may be used by

You toward the purchase of any eligible replacemen

device of Your choice or used to upgrade to another

device;

3. Provide a settlement equal to the value of the

replacement device, not to exceed the Maximum

Coverage Per Claim.

EMOT0001S-0519

Page 4 of 5 EMOT0001S-0519-GS-MTLY-0622

For advanced replacement, We may require a credit card

authorization or other method as security for the retail price

of the replacement device plus applicable shipping costs. We

will ship a replacement device to You with setup instructions

and directions to return the claimed device, when required. If

You return the claimed device as instructed, We will cancel

the credit card authorization. If You fail to return the claimed

device as instructed or return a claimed device or part that is

ineligible for service, We will charge the credit card for the

authorized amount.

If You are not able to provide a credit card authorization

when required, this service option may not be available to

You and We will offer to you an alternative service option.

When You receive either the replacement device, cash credit,

or settlement, the damaged/unrepairable device becomes

Our property should We choose to take possession of the

device at Our sole discretion.

You may be responsible to transport Your Covered Device to Us

and assume any subsequent travel or shipping costs such as

xpress or expedited shipping, or any reshipping expenses.

We reserve the right to change the method by which We provide

repair or replacement service to You, and Your Covered Device’s

eligibility to receive a particular method of service.

LIMITS OF LIABILITY

A Maximum Coverage Per Claim is the lesser of the replacement

value of the Covered Device or the original Covered Device

purchase price, less any applicable Service Fee, that applies to each

device repair or replacement (“Maximum Coverage Per Claim”).

In addition, the following maximum limits apply:

The maximum number of accidental damage claims for repairs or

replacements under Preferred Care Monthly Coverage is two (2)

during any rolling twelve (12) month period beginning with the

date of the first repair or replacement. No further repairs or

replacements will be provided for the remainder of this period.

There are no repair or replacement limits for hardware services

claims during the coverage term.

Service Fee (if applicable)

You will be assessed a non-refundable service fee each time a

repair or replacement is completed.

Service Fee Schedule:

Equipment Category

Service Fee

See Service Fee Schedule on your

Coverage Confir

mation

TERRITOR

The se

rvice options and fees listed above for Covered Device

repairs and replacements are available for claim events within the

United States. Claim events that occur outside the United States

or its territories must be reported and processed in the United

States.

Service will be limited to those options available (if any) from Us

in the country where You request it. Service options, parts

availability, response times, and costs may vary according to

country. In addition, We may repair or replace the Covered

Device or its parts with a comparable device or parts that comply

with the local standards of the countries where you request

service.

If service is not available in the country where You request it, You

are responsible for shipping and handling charges to facilitate

service to a country where service is available. You must comply

with all applicable import and export laws and regulations and be

responsible for all custom duties, V.A.T. and other associated

taxes and charges.

INELIGIBLE FOR COVERAGE

This Service Contract does not cover personal property held in

inventory, personal property held as Your stock in trade, or

personal property bought for and/or used in a commercial setting.

Devices either not registered with Us or approved for coverage

by Us as outlined under Covered Device and When Coverage

Begins, or devices not authorized or intended for sale in the

United States by the device manufacturer are ineligible for

coverage under this Service Contract.

CANCELLATION

You may cancel this Service Contract at any time for any reason

by contacting the Seller at 1-877-406-4372.

If You

can

cel this Service Contract within the first thirty (30) days

of the coverage start date, the Price has been paid, and no service

events have been paid, the Service Contract is void and You will

receive a full refund. If You cancel this Service Contract within or

after the first thirty (30) days, and You incurred a paid claim, We

will refund to You the unearned pro rata Price, less any claims

paid as of the cancellation date.

If You cancel or do not renew Your service or maintain an active

acco

unt

with

the Seller for any reason, including nonpayment, this

constitutes cancellation of the Service Contract by You, subject to

the terms and conditions of this Service Contract.

We may cancel this Service Contract within the first sixty (60) days

for any reason. Once coverage has been effective for sixty (60)

days or more, We may only cancel this Service Contract for (1)

nonpayment of the Price; (2) fraud or material misrepresentation;

or (3) breach of duties by You. If We cancel due to fraud, material

misrepresentation or a breach of duties by You, We will provide

You with written notice, with the cancellation date and the reason

for cancellation, at Your last known mailing or electronic address

(depending on Your chosen form of communication) at least

thirty (30) days before cancellation. We will refund the unearned

pro-rata Price less any claims paid.

We are not responsible to provide You written notice of

cancellation when You cancel this Service Contract.

EMOT0001S-0519

Page 5 of 5 EMOT0001S-0519-GS-MTLY-0622

RENEWAL

For those who purchase either a month to month or other

renewable term option, We have the right to non renew this

Service Contract with thirty (30) days advance written notice to

You.

For all other coverage terms, at the coverage end date, We may

choose, at Our option, to offer You a renewal of this Service

Contract; although, We are not obligated to do so. We are not

obligated to accept a Service Contract renewal tendered by You.

In addition, We retain the right to revise this Service Contract and

adjust the coverage terms including the Price and service fee upon

renewal. In the event of a material change, We will provide You

with thirty (30) days advance written notice of such change. You

may cancel coverage at any time. If You pay the coverage Price

after this notification, You agree to these changes.

TRANSFER

This Service Contract is not transferable to another individual or

entity.

CHANGES:

The Service Contract originally issued to You will remain in effect

throughout Your coverage term.

If we adopt any revision which would broaden the coverage under

this Service Contract without additional payment from You

within sixty (60) days prior to, or during the coverage period, the

broadened coverage will immediately apply to this Service

Contract.

OTHER CONDITIONS:

1. If You provide Your electronic address to Us or the

Seller, We may electronically deliver all notices,

documents and communications related to the Preferred

Care to Your electronic address.

2. We may choose to offer promotions from time-to-time

under this Service Contract valued up to the limits

regulated under state law.

ARBITRATION:

Read the following arbitration provision carefully. It limits

certain rights, including Your right to obtain relief or

damages through court action.

To begin Arbitration, either You or We must make a written

demand to the other party for arbitration. The Arbitration will

take place before a single arbitrator. It will be administered in

keeping with the Expedited Procedures of the Consumer

Arbitration Rules (“Rules”) of the American Arbitration

Association (“AAA”) in effect when the claim is filed. You may

get a copy of these AAA’s Rules by contacting AAA at 1633

Broadway, 10th Floor, New York, NY 10019 or visiting

www.adr.org. We will advance to you all or part of the fees of the

AAA and of the arbitrator. Unless You and We agree otherwise,

the arbitration will take place in the county and state where You

live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern

and no state, local or other arbitration law will apply. YOU

AGREE AND UNDERSTAND THAT this arbitration

provision means that You give up Your right to go to court on

any claim covered by this provision. You also agree that any

arbitration proceeding will only consider Your Claims. Claims by,

or on behalf of, other individuals will not be arbitrated in any

proceeding that is considering Your Claims. Please refer to the

State Disclosures section of this Contract for any added

requirements in Your state. In the event this Arbitration provision

is not approved by the appropriate state regulatory agency, and/or

is stricken, severed, or otherwise deemed unenforceable by a court

of competent jurisdiction, You and We specifically agree to waive

and forever give up the right to a trial by jury. Instead, in the event

any litigation arises between You and Us, any such lawsuit will be

tried before a judge, and a jury will not be impaneled or struck.

EMOT0001S-0519

Page 1 of 5 EMOT0001S-0519-GS-0921

PREFERRED CARE

SERVICE CONTRACT TERMS AND CONDITIONS

This Service Contract is not a contract of insurance. Unless

otherwise regulated under state law, the contents of this Service

Contract should be interpreted and understood within the

meaning of a “service contract” in Public Law #93-637.

This Service Contract is issued to You and includes the Terms and

Conditions below, any state specific disclosures, any other

applicable disclosures, as well as Your Service Contract

enrollment / Coverage Confirmation. This Service Contract

covers the Covered Device(s) described on Your proof of

coverage, Device Profile, or if applicable, Your receipt or other

enrollment documentation (“Coverage Confirmation”). We may

require You to provide these documents prior to Your service

event.

COVERAGE UNDER THIS SERVICE CONTRACT IS

SECONDARY TO COVERAGE PROVIDED EITHER

BY YOUR MANUFACTURER OR DEVICE SELLER’S

WARRANTY. DURING THIS WARRANTY PERIOD,

LOOK FIRST TO YOUR MANUFACTURER OR

DEVICE SELLER FOR HARDWARE FAILURE. THIS

SERVICE CONTRACT DELIVERS ADDITIONAL

SERVICES FOR YOUR COVERED DEVICE DURING

THIS COVERAGE TIMEFRAME.

DEFINITIONS

Accessories are those items included with Your Covered Device

purchase. These may include for smartphone, the device battery,

wall charger, and USB charging cable. Accessories are eligible for

coverage only when claimed as part of a Covered Device service

event.

Administrator means the entity responsible for managing the

benefits and services outlined in this Service Contract. The Service

Contract Administrator is

The Signal in all states, except in

Oklahoma where the Service Contract Administrator is The

Signal, L.P. The address and phone number of each Service

Contract Administrator is 480 E. Swedesford Road, Suite 350,

Wayne, PA 19087, 1-877-881-8578.

Covered Device(s) means Your eligible device(s), listed on Your

Coverage Confirmation, or any eligible device registered by You

and approved by Us. Your Covered Device includes its

Accessories. In addition, at Our discretion, coverage may extend

to any replacement device provided by the device seller, the

manufacturer, or by Us, as well as any subsequent upgrade device

purchased or leased by You and registered with (and approved by)

Us as a Covered Device.

Device Profile (if applicable) means the personal user account

You create with Us to register and manage Your Covered

Device(s) and view the details of Your Coverage Confirmation.

Manufacturer means Your Covered Device’s manufacturer

servicing entity.

Price means the amount You paid for this Service Contract as

listed on Coverage Confirmation.

Provider means the entity that is contractually obligated to You

under the terms of this Service Contract. The Service Contract

Provider is Federal Warranty Service Corporation in all states

except in California where the Provider is Sureway, Inc.; in Florida

where the Provider is United Service Protection, Inc., and in

Oklahoma where the Provider is Assurant Service Protection, Inc.

The address and phone number of each Provider is P.O. Box

105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Seller is Google LLC, the entity that sold You this Service

Contract.

We/Us/Our means one or more of the following - this Service

Contract Provider, the Administrator, or our third party

authorized servicers.

You/Your means the Covered Device(s) owner or lessee under

this Service Contract.

WHEN COVERAGE BEGINS AND ENDS

If You purchase this Service Contract at the same time You

purchase Your Covered Device(s), this Service Contract begins

immediately and will cover Your Covered Device up to the

coverage end date on the Coverage Confirmation or until

cancelled by either You or Us.

If You purchase this Service Contract on a date later than the date

You purchase Your Covered Device(s), this Service Contract

takes effect on the date of Your enrollment.

If a Covered Device changes due to a replacement by the device

seller, the manufacturer, or US or due to an upgraded device either

purchased or leased by You, coverage ceases on the existing

Covered Device and begins on the replacement/upgrade device

when you activate the replacement device on the Seller’s network.

We reserve the right to deny coverage for any device that You do

not register or that We do not approve as a Covered Device. If

we disapprove coverage, We will notify you within thirty (30) days

of your enrollment and refund any Price collected.

Your coverage start date, term, end date, Price, Service Fees, and

other coverage specifics are listed on Your Coverage

Confirmation.

For those who purchase month to month coverage or a renewable

term option (when offered), this Service Contract is continuous

until either cancelled or not renewed by either You or Us.

WHAT IS COVERED

Mechanical and Electrical Failure (H

ardware

Services): If

during the Service Contract term, You

submit a valid claim on Your Covered Device to

notify

Us of a defect in materials and workmanship, We will

arrange to repair or replace the Covered Device

EMOT0001S-0519

Page 2 of 5 EMOT0001S-0519-GS-0921

2. Accidental Damage from Handling: If during the

Service Contract term, You submit a valid claim on Your

Covered Device to notify Us of a failure due to

accidental damage from handling (“ADH”), We will

arrange to repair or replace the Covered Device.

ADH coverage only applies to operational or mechanical

failures caused by an accident from handling that results

from an unexpected and unintentional external event

(example, drops and damage caused by liquid contact).

ADH coverage only is available for smartphones,

tablets, and watches.

3. In addition, during the Service Contract term, We may

provide You with other services specific to Your

Covered Device(s). These limited benefits may include

(but not limited to) device support, content backup and

security services, claims management tools, alternative

servicing and upgrade options, or promotions. Certain

features of these services may not be available on or

compatible with all device types.

WHAT IS NOT COVERED

We will not provide service to a Covered Device with failure or

damage that results from:

1. The setup, installation, or any data restoration of the

Covered Device or the provisioning of equipment

during your service event. This includes the removal or

disposal of any Covered Device replaced under this

Service Contract.

2. Damage caused by (a) misuse, reckless, abusive, willful

or intentional conduct associated with handling and use

of the Covered Device, including vandalism; (b)

exposure to environmental or weather conditions

(including rust or corrosion); (c) acts of God, or other

external causes except as described in What Is Covered;

and (d) service performed by anyone not authorized by

the manufacturer or Us.

3. Operating the Covered Device outside the permitted or

intended use as described by the manufacturer.

4. A Covered Device with an altered, defaced, or removed

serial number, or a Covered Device modified to alter its

functionality or capability without the manufacturer’s

written permission.

5. A Covered Device that was lost or stolen.

6. This Service Contract only applies to a Covered Device

returned to Us in its entirety.

7. Neglect, including when required maintenance and /or

cleaning are not performed as specified by the

manufacturer.

8. Damage related to a virus or any other type of malware.

9. Damage to Your data, either inputted, stored on,

connected to, or processed by Your Covered Device.

This includes third party software/applications,

messages, emails, documents, passwords, photos,

videos, music, ringtones, maps, books or magazines, and

games

10. Cosmetic damage, including but not limited to scratches

and dents that do not otherwise affect the functionality

of the Covered Device.

11. Damage caused by normal wear and tear or which are

otherwise due to normal aging of the product.

12. Pre-existing conditions known by You that occurred

prior to the coverage start date or defects that are subject

to a manufacturer’s warranty or recall.

13. Any other act or result not described as covered by this

Service Contract.

14. Support for software other than the native Consumer

Software or any manufacturer-branded software

designated as “beta”, “prerelease,” or “preview”; third

party applications and their interaction with the Covered

Device; or server-based applications.

15. Issues that could be resolved with a software upgrade.

16. Any intentional dishonest, fraudulent or criminal act by

You, any authorized user, anyone You entrust with the

Covered Device, or anyone else with an interest in the

Covered Device for any purpose, whether acting alone

or in collusion with others.

17. Any liability for damage arising from delays or any

consequential damages due to a service event.

18. Consumables (including external housing, casings,

consumer replaceable batteries, ink, paper, belts, lights,

knobs, buttons, etc.) that do not affect the mechanical

or electrical function of the Covered Device.

YOUR RESPONSIBILITIES

To receive service or support under the Service Contract, You

agree to comply with each of the terms listed below.

1. Back up all software and data residing on Your Covered

Device(s). DURING A SERVICE EVENT, WE MAY

DELETE THE COVERED DEVICE CONTENT

AND REFORMAT THE STORAGE MEDIA. We will

return Your Covered Device or provide a similar

replacement as originally configured by the

manufacturer, subject to applicable updates. You will be

responsible restoring all other software programs, data

and passwords.

2. Update software to currently published releases prior to

seeking service.

EMOT0001S-0519

Page 3 of 5 EMOT0001S-0519-GS-0921

3. As part of a service event, provide information about the

symptoms and causes of the issues with the Covered

Device.

4. Respond to requests for information, including but not

limited to the Covered Device ownership, the Covered

Device serial number, model, version of the operating

system and software installed, any peripherals devices

connected or installed on the Covered Device, any error

messages displayed, the actions which were taken before

the Covered Device experienced the issue and the steps

taken to resolve the issue.

5. Provide Us a detailed description of the actual event

should We ask You for an explanation of where and

when the failure or damage occurred. We will deny the

service event if You fail to pay any applicable Service Fee

as described below or fail to provide information relating

to the failure or damage when asked.

6. Follow the instructions We give You, including but not

limited to unlocking your device, turning off device

location features, resetting the Covered Device to

factory settings, removing your data/registration from

the Covered Device, refraining from sending devices

and accessories that are not subject to repair or

replacement, and packing the Covered Device according

to the shipping instructions.

7. Do not open the Covered Device as resulting

damage is not covered by this Service Contract.

Only We, the manufacturer, or an authorized

servicer approved by Us should perform service on

the Covered Device.

8. You are responsible to protect the Covered Device from

further damage and comply with the manufacturer’s

permitted and intended use.

HOW TO OBTAIN SERVICE AND SUPPORT

All claims for service must be reported as soon as reasonably

possible. This Service Contract covers only those service events

reported within ninety (90) days of the date of the Covered

Device(s) failure.

We may subcontract or assign delivery for elements of Our

obligations under this Service Contract to third parties, including

the manufacturer, when applicable; however, this does not relieve

Us of Our obligations under this Service Contract.

To arrange for service, visit Us at

www.mydeviceprotect.com or contact Us at 1-877-406-4372.

We will assist You to diagnose any technical difficulties that may

exist with Your Covered Device. To the extent that Our diagnosis

confirms a covered failure or damage, We will process Your claim

and arrange for service.

We will use new or refurbished parts or replacements for any

hardware benefit under this Service Contract that are equivalent

to new in performance and reliability.

SERVICE OPTIONS

We will setup service with an authorized servicer / repair center

determined by Us based on Your location, the Covered Device’s

equipment type, and service purchased. Our repair options

include:

If We determine that Your Covered Device requires in-

home/on-site service, We will repair

Your Covered

Device

at Your location where available. An adult (of

legal age) must be present at the time of repair. Should

We determine during the repair visit that We need to

repair Your device elsewhere, We will transport

Your

devi

ce to and from

our repair center.

If Your Covered Device qualifies for carry-in service, we

either will setup a service event for the repair to

perfo

rmed at an authorized repair center of Our

choosing or arrange with you to take

Your Covered

Devic

e for service and reimburse to you the cost for th

repai

r (with applicable receipt) up to the Maximum

Coverage Per Claim. You must contact Us to rece

ive a

repai

r authorization prior to service.

You may be

responsibl

e for transporting Your device to /from th

repai

r center and assume

any corresponding cost.

If We determine that your Covered Device is

eligible for

mail-in service, We will send

You a prepai

d shipping

label (an

d, if needed, packaging material)

for You to ship

the Cov

ered Device to an authorized repair center

according to the instructions provided by Us. Once

service is complete, We will return th

e Covered Device

to Yo

REPLACEMENT OPTIONS

Should We choose to replace Your failed or damaged Covered

Device because either We are unable to repair it, the repair cost

exceeds the current retail replacement value of Your Covered

Device, or Your Service Contract is a device replacement only

plan, We, at our option, will either:

Replace Your Covered Device wi

th a new or

ref

urbished, device that is equivalent

to new in

perfo

rmance and reliability. While We will try to

accommodate specific replacement preferences

, this

equest is not guaranteed. The price of the replacement

device will not exceed the Maximum Coverage

Per

Claim.

Issue a cash credit equal to the value of the replacement

device, not to exceed the Maximum Coverage Per Claim.

The cash credit, with Your authorization,

will be

deposi

ted in Your account with the Seller to pay th

balance due on

the claimed device or may be used by

You toward the purchase of any eligible replacemen

devi

ce of Your choice or used to upgrade to another

device;

Provide a settlement equal to the value of

the

eplacement device, not to exceed the Maxi

mum

Covera

ge Per Cl

aim.

EMOT0001S-0519

Page 4 of 5 EMOT0001S-0519-GS-0921

For advanced replacement, We may require a credit card

authorization or other method as security for the retail price

of the replacement device plus applicable shipping costs. We

will ship a replacement device to You with setup instructions

and directions to return the claimed device, when required. If

You return the claimed device as instructed, We will cancel

the credit card authorization. If You fail to return the claimed

device as instructed or return a claimed device or part that is

ineligible for service, We will charge the credit card for the

authorized amount.

If You are not able to provide a credit card authorization

when required, this service option may not be available to

You and We will offer to you an alternative service option.

When You receive either the replacement device, cash credit,

or settlement, the damaged/unrepairable device becomes

Our property should We choose to take possession of the

device at Our sole discretion.

You may be responsible to transport Your Covered Device to Us

and assume any subsequent travel or shipping costs such as

express or expedited shipping, or any reshipping expenses.

We reserve the right to change the method by which We provide

repair or replacement service to You, and Your Covered Device’s

eligibility to receive a particular method of service.

LIMITS OF LIABILITY

A Maximum Coverage Per Claim is the lesser of the replacement

value of the Covered Device or the original Covered Device

purchase price, less any applicable Service Fee, that applies to each

device repair or replacement (“Maximum Coverage Per Claim”).

In addition, the following maximum limits apply:

The maximum number of accidental damage claims for repairs or

replacements under Preferred care is two (2) per device during the

coverage term. No further repairs or replacements will be

provided for the remainder of this period.

There are no repair or replacement limits for hardware services

claims during the coverage term.

Service Fee (if applicable)

You will be assessed a non-refundable service fee each time a

repair or replacement is completed.

Service Fee Schedule:

Equipment Category

Service Fee

See Service Fee Schedule on your

Coverage Confi

rmation

TERRITO

The

service options and fees listed above for Covered Device

repairs and replacements are available for claim events within the

United States. Claim events that occur outside the United States

or its territories must be reported and processed in the United

States.

Service will be limited to those options available (if any) from Us

in the country where You request it. Service options, parts

availability, response times, and costs may vary according to

country. In addition, We may repair or replace the Covered

Device or its parts with a comparable device or parts that comply

with the local standards of the countries where you request

service.

If service is not available in the country where You request it, You

are responsible for shipping and handling charges to facilitate

service to a country where service is available. You must comply

with all applicable import and export laws and regulations and be

responsible for all custom duties, V.A.T. and other associated

taxes and charges.

INELIGIBLE FOR COVERAGE

This Service Contract does not cover personal property held in

inventory, personal property held as Your stock in trade, or

personal property bought for and/or used in a commercial setting.

Devices either not registered with Us or approved for coverage

by Us as outlined under Covered Device and When Coverage

Begins, or devices not authorized or intended for sale in the

United States by the device manufacturer are ineligible for

coverage under this Service Contract.

CANCELLATION

You may cancel this Service Contract at any time for any reason

by contacting the Seller at 1-877-406-4372.

If You

cancel this Service Contract within the first thirty (30) days

of the coverage start date, the Price has been paid, and no service

events have been paid, the Service Contract is void and You will

receive a full refund. If You cancel this Service Contract within or

after the first thirty (30) days, and You incurred a paid claim, We

will refund to You the unearned pro rata Price, less any claims

paid as of the cancellation date.

If You cancel or do not renew Your service or maintain an active

acco

unt with