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POLICY NO.: 7581895
120 Bremner Boulevard
Suite 2200
Toronto, ON M5J OA8
416-596-3000 800-387-4481
www.aig.com
AIG INSURANCE COMPANY OF CANADA
(Herein called the Company)
PRODUCER: Partners Indemnity Insurance Brokers Ltd., Burlington, Ontario
REPLACING POLICY NO: New
EXPIRED/CANCELLED
REPLACING
INTERIM RECEIPT NO.
SUM INSURED
As stated in the Policy
Certificate Declarations
RATE
Vrs.
As per Monthly
Bordereau
TERM
1 Year
FROM: 12:01 A.M.
(STANDARD TIME)
May 5, 2021
TO: 12:01 A.M.
(STANDARD TIME)
May 5, 2022
NAME OF INSURED: Rogers Communications Canada Inc. (ACS)
ADDRESS OF INSURED: 333 Bloor Street East
Toronto, Ontario
M4W 1G9, Canada
LOSS PAYABLE TO: Insured, or Order
SUBJECT TO FORM NO (S): As per attached
THIS POLICY CONTAINS A CLAUSE(S) THAT MAY LIMIT THE AMOUNT PAYABLE
This Policy is subject to the terms and conditions set forth herein together with such other terms and conditions as may be endorsed
hereon or added hereto. No term or condition of this policy shall be deemed to be waived in whole or in part by the Insurer unless
the waiver is clearly expressed in writing signed by a person authorized for that purpose by the Insurer.
By signing below, the President, and the Canadian Chief Agent of the Insurer agree on behalf of the Insurer to all the terms of this
Policy.
President and Chief Executive Officer
AIG Insurance Company of Canada
This Policy shall not be valid unless signed at the time of issuance by an authorized representative of the Insurer, either below or on
the Declarations Page of the policy.
COUNTERSIGNED BY ____________________________________ DATED:
Authorized Representative
April 29,2021
AIG INSURANCE COMPANY OF CANADA
Administrative Offices:
120 Bremner Boulevard Suite 2200
Toronto, Ontario M5J 0A8
(416)-596-3000
CERTIFICATE DECLARATIONS
This Certificate is attached to and made part of the Policy # 7581895. The Named Insured shown below has
coverage under this Policy.
Item 1. NAMED INSURED:
Subscribers on file with the Communications Equipment Provider show in Item 4.
Item 2. When Coverage under this Certificate is Effective
Coverage under this Certificate is effective as of 12:01 Standard Time on May 5, 2021.
Item 3. Premium for Coverage provided under this Certificate:
Tier
MSRP at the time of Enrollment
Monthly Premium
1
$0 - $599.99
$6.99
2
$600 - $799.99
$8.99
3
$800 - $1,499.99
$15.99
4
$1,500 - $3,000
$18.99
Item 4. Communications Equipment Provider
Name:
Rogers Communications Canada Inc.
Address:
333 Bloor Street East
Toronto, ON M4W 1G9, Canada
Item 5. Authorized Representative:
Program Administrator: Producer:
Name:
Brightstar Device Protection Canada, Ltd.
Partners Indemnity Insurance Brokers Ltd.
Address:
40 King Street West, Suite 2100
3385 Harvestar Road, Suite 210
Toronto, ON M5H 3C2, Canada
Burlington, Ontario, Canada L7N 3N2
Phone:
+1 844-225-6333
Item 6. Limits of Insurance
Occurrence Limit of Insurance $3,000.00 per Occurrence for each Named Insured
Aggregate Limit of Insurance $9,000.00 per Named Insured, or three (3) occurrences within
any twelve (12) month period of time, whichever occurs first, two of
which may be for damage and one of which may be for direct
physical loss.
Item 7. Processing Fee/ Deductible
The processing fee (also known as the deductible) will be the amount corresponding to the retail value of the
Named Insured’s wireless device
when initially purchased. The MSRP is the non-subsidized, non-
discounted retail price of the wireless
device.
Deductibles - Apple iPhones and iPads
Tier
MSRP at the time of
Enrollment
Repair Processing
Fee Screen Break
Only*
(iPhone)
Repair Processing
Fee All Other
Damage
(iPhone)
Repair Processing
Fee Damage
(iPad)
Lost/Theft
Replacement
Processing Fee
1
$0 - $599.99
$39.00
$129.00
$49.00
$150.00
2
$600 - $799.99
$39.00
$129.00
$49.00
$200.00
3
$800 - $1,499.99
$39.00
$129.00
$49.00
$300.00
4
$1,500 - $3,000
$39.00
$129.00
$49.00
$400.00
*You may receive up to one Claim for repair of glass breakage only (with no other defects or evidence of
loss or failure present) (excluding iPad) for Your Covered Equipment and You will not be required to pay a
Repair Processing Fee.
Item 8. Accessories
A.
Accessories included: Battery and Standard Wall Charger
B.
Maximum retail value of Accessories: $500.00
Item 9. Replacement Device.
Maximum full retail value of replacement to be charged: $3,000.00
Item 10. This Certificate consists of the following forms:
1.
Certificate Declarations
2.
Communications Equipment Coverage Form
3.
Certificate Conditions
4.
Statutory Conditions
This coverage is provided by AIG Insurance Company of Canada
_______________________________
AUTHORIZED REPRESENTATIVE
AIG INSURANCE COMPANY OF CANADA
Administrative Offices:
120 Bremner Boulevard Suite 2200
Toronto, Ontario M5J 0A8
(416)-596-3000
COMMUNICATIONS EQUIPMENT COVERAGE FORM
Various provisions in this policy restrict coverage. Read the entire policy carefully to determine rights, duties
and what is and is not covered.
Throughout the policy, the words "you" and "your" refer to the Named Insured shown in the Declarations. The
words "we", "us" and “our" refer to the company providing this insurance.
Other words and phrases that appear in quotations have special meaning. Refer to Section E. DEFINITIONS.
A.
Coverage
We will cover direct physical loss or damage to Covered Property from any of the Covered Causes of Loss.
1.
Covered Property, as used in this Coverage Form, means the Named Insured’s wireless device on record
with us, and any Accessories shown in the Declarations, but only if such Accessories are lost or damaged
with such wireless device.
2.
Property Not Covered
a.
Contraband or property in the course of illegal transportation or trade.
b.
Any antenna or wiring that is attached to, or protrudes from, or is on the exterior of any vehicle or
watercraft.
c.
Property in transit to you from a manufacturer or seller that is not the "Authorized Service Facility".
d.
Color face plates, personalized data, or customized software, such as personal information managers
(PIM's), ring tones, games, or screen savers.
3.
Covered Causes of Loss
Covered Causes of Loss means direct physical loss or damage to Covered Property except physical loss
or damage recoverable under the manufacturer’s warranty and those causes of loss listed in the
Exclusions.
B.
Exclusions
1.
We will not cover loss or damage caused directly or indirectly by any of the following. Such loss is
excluded regardless of any other cause or event that contributes concurrently or in any sequence to the
loss.
a.
Governmental Action,
Seizure or destruction of property by order of governmental authority.
But we will pay for loss or damage caused by or resulting from acts of destruction ordered by
governmental authority and taken at the time of a fire to prevent its spread if the fire would be covered
under this Coverage Form.
b.
Nuclear Hazard
(1)
Any weapon employing atomic fission or fusion; or
(2)
Nuclear reaction or radiation, or radioactive contamination from any other cause. But if nuclear
reaction or radiation, or radioactive contamination results in fire, we will pay for the direct loss or
damage caused by that fire if the fire would be covered under this Coverage Form.
c.
War And Military Action
(1)
War, including undeclared or civil war;
(2)
Warlike action by a military force, including action in hindering or defending against an actual or
expected attack, by any government, sovereign or other authority using military personnel or
other agents; or
(3)
Insurrection, rebellion, revolution, usurped power or action taken by governmental authority in
hindering or defending against any of these.
Exclusions B.1.a. through B.1.c. apply whether or not the loss event results in widespread damage or
affects a substantial area.
2.
We will not cover loss or damage caused by or resulting from any of the following:
a.
Delay, loss of use, loss of market or any other consequential loss, interruption of business or
inconvenience; an increase of loss or damage caused by or resulting from the delay in replacing
Covered Property due to interference at the location of replacement by strikers, other persons or any
other Cause of Loss.
b.
Rodents, insects, vermin, or other wild animals.
c.
“Intentional parting” with any property by you or anyone entrusted with the property whether or not
induced to do so by any fraudulent scheme, trick, device or false pretense.
d.
Obsolescence, including technological obsolescence of the Covered Property.
e.
Dishonest or criminal act committed by:
(1)
You, or any of your authorized representatives;
(2)
Anyone else with an interest in the property or their authorized representatives; or
(3)
Anyone else to whom the property is entrusted for any purpose.
This exclusion applies whether or not such persons are acting alone or in collusion with other
persons.
f.
Change or enhancement in color, texture, finish, expansion, contraction, or any cosmetic damage of
Covered Property however caused, including, but not limited to, scratches, marring, and cracked
displays that occur to Covered Property that does not affect the mechanical or electrical function of
the Covered Property.
g.
Faulty repair, adjusting, installation, servicing, or maintenance unless fire or explosion ensues and
then only for loss or damage by ensuing fire or explosion.
h.
The presence, discharge, dispersal, seepage, migration, release or escape of "Pollutants."
i.
Unauthorized repair or replacement.
j.
Preventative maintenance or preferential adjustments.
k.
Use of the Covered Property in a manner for which it was not designed or intended by the
manufacturer, or failure to follow the manufacturer's installation, operation or maintenance
instructions. Any damage that is the result of abuse or of any intentional act.
l.
Error or omission in design, programming, system configuration, faulty construction, or any original
defect in any Covered Property or recall by the manufacturer.
m.
Loss or damage to batteries (unless batteries are listed as an Accessory on the Declarations page),
personalized data, or customized software, such as personal information managers (PIM's), ring
tones, games, or screen savers; or loss or damage to antennas, external housings or casings that
does not affect the mechanical or electrical function of the Covered Property.
n.
Normal wear and tear, gradual deterioration, inherent vice or latent defect.
o.
Malfunction including “Mechanical and/or Electrical Failure” occurring during the term of the
manufacturers warranty.
p.
"Computer Virus," whether intentional or unintentional, and whether such loss be direct or indirect,
proximate or remote or be in whole or in part caused by, contributed to or aggravated by the Covered
Causes of Loss insured against under this Coverage Form.
C.
Limits of Insurance
The Aggregate Limit of Insurance is the most we will pay for all loss or damage under this policy or the
maximum number of occurrences for a designated period of time, shown in the Declarations. Subject to the
Aggregate Limit of Insurance, the most we will pay for loss or damage in any one occurrence to each Named
Insured is the applicable Occurrence Limit of Insurance shown in the Declarations.
D.
Deductible
Each occurrence is subject to a nonrefundable deductible. Such deductible must be paid prior to repair or
replacement of any Covered Property.
E.
Definitions
1.
“Authorized Representative” means our authorized representative identified in the Declarations.
2.
"Authorized Service Facility" means the location or locations that serve as a replacement facility for the
program and supply replacements for Covered Property. Selection of the "Authorized Service Facility"
will be at the sole discretion of us or our authorized representative.
3.
"Computer Virus" means any unauthorized intrusive code or programming that is entered by any means
into covered data processing equipment, media, software, programs, systems or records and interrupts
the operations of Covered Property.
4.
“Intentional Parting means any act done purposely that contributes to the loss or theft of the Covered
Property. Such acts include but are not limited to voluntary parting with the Covered Property in a
community shared or public space by you or anyone entrusted with the Covered Property, surrendering
the Covered Property to any non-governmental authority regardless of inducement to do so and
entrusting or issuing the Covered Property to any of your authorized representatives.
5.
"Mechanical or Electrical Failure" means failure of Covered Property to operate due to a faulty part or
workmanship when operated according to the manufacturer's instructions.
6.
"Pollutants" means any solid, liquid, gaseous, or thermal irritant or contaminant including but not limite d
to bodily fluids, condensation, smoke, vapor, soot, fumes, acid, alkalis, chemicals, artificially produced
electric fields, magnetic field, electromagnetic field, sound waves, microwaves, and all artificially
produced ionizing or non-ionizing radiation and waste. Waste includes materials to be recycled,
reconditioned or reclaimed.
This Policy shall not be valid unless signed at the time of issuance by our authorized representative, either below
or on t
he Certificate Declarations page of the policy.
AIG IINSURANCE COMPANY OF CANADA
_________________________________________
AUTHORIZED REPRESENTATIVE
COMMUNICATIONS EQUIPMENT CERTIFICATE CONDITIONS
The Coverage Part under which Coverage is provided to you as noted in the Certificate Declarations is subject to
the following conditions:
A.
CANCELLATION AND MATERIAL CHANGES
1.
You may cancel your coverage under this Coverage Part by (i) mailing or delivering to us advance written notice
or (ii) by calling Rogers at 1-888-ROGERS1, or 1-855-877-3887 stating when such cancellation is effective.
You may send your written notice through the Authorized Representative shown in the Declarations (hereinafter
the “Authorized Representative”).
2.
We may cancel your coverage under this Coverage Part by mailing or delivering to you written notice of
cancellation, and by delivering notice electronically to you at least:
a.
Ten (10) days before the effective date of cancellation if we cancel for nonpayment of premium; or
b.
Sixty (60) days before the effective date of cancellation if we cancel for any other reason;
3.
Our notice will be mailed or delivered to you at the last mailing address known to us or delivered electronically
to you.
4.
Notice of cancellation or non-renewal will state the effective date of cancellation and all insurance for you under
this Coverage Part will end on that date.
5.
If this Coverage Part is cancelled, you will be refunded any unearned premium due in accordance with
applicable law.
6.
If cancellation notice is mailed, proof of mailing will be sufficient proof of notice.
7.
The insurance provided you under this Coverage Part is provided on a month to month term basis unless you
cease to be a valid, active and current subscriber of your Communications Equipment Service Provider.
8.
In the event of any material change in the coverage terms, monthly premium or the deductible, you will be
provided thirty (30) days advance written notice, electronically or otherwise, of such changes. You may cancel
coverage at any time without penalty, but if you continue to pay monthly premiums after a change in monthly
premiums, coverage terms or the deductible, you will be bound by those changes.
B.
DUTIES IN THE EVENT OF LOSS
You must see that the following are done in the event of loss or damage to Covered Property:
1.
If a claim involves a violation of law or any loss of possession, promptly notify the law enforcement agency
with jurisdiction and obtain confirmation of this notification.
2.
Report the loss or damage promptly to us not later than sixty (60) days from the date of loss or damage. If
the loss or damage is not reported within sixty (60) days, your claim will be forfeited. All claims must be
submitted through our Authorized Representative shown in the Declarations (hereinafter our “Authorized
Representative”) for our approval prior to the delivery of replacement equipment. Any claims that are not
submitted through our Authorized Representative for our approval will not be honored and fulfilled. For
claims relating to damage of the Covered Property, you may also report your claim to our Authorized
Representative by contacting getsupport.apple.com or call 1-800-APL-CARE.
3.
Take all reasonable steps to protect the Covered Property from further damage. Also, if feasible, set the
damaged property aside and in the best possible order for examination.
4.
Provide us with a detailed proof of loss statement, a police report case number, and/or a copy of the police
report filed for theft, attempted theft, vandalism or lost equipment within sixty (60) days of the date the loss
or damage is reported prior to receiving replacement equipment.
5.
Proof of loss requirements are satisfied once all requested information has been received as outlined in
these Conditions. All Covered Property that has been replaced is considered the property of the Authorized
Representative.
6.
If the Covered Property is damaged, the Covered Property must be retained by you until your claim is
completed, and you may be required to return the Covered Property to us at our expense. If lost or stolen
Covered Property is recovered, it must be returned to the “Authorized Service Facility” at our expense. The
Covered Property should not remain activated nor be reactivated except with prior consent from us. If
Covered Property is not returned to us within thirty (30) days of receipt of the replacement equipment, a
salvage non-return fee may be billed to you up to $800.00. The salvage non-return fee will not exceed the
value of the Covered Property that was not returned. You must return your Covered Property to us
unlocked. If you fail to return your Covered Property to us unlocked, a locked device fee may be billed to
you up to $800.00.
7.
As often as may be reasonably required, permit us to inspect the property proving the loss or damage and
examine your books and records.
8.
Cooperate with us in the investigation or settlement of the claim.
9.
Provide a copy of the original bill of sale.
10.
We may examine you under oath, at such times as may be reasonably required, about any matter relating
to this insurance or the claim, including your books and records. In the event of an examination, your
answers must be signed.
11.
Provide us with all of the necessary information required to approve replacement of the Covered Property
within sixty (60) days of the date that you report the loss or damage to us. Failure on your part to take
delivery of replacement equipment within sixty (60) days of claim approval by us will result in forfeiture of
your claim.
C.
LOSS SETTLEMENT
1.
In the event of loss or damage to Covered Property, we will arrange for the repair or replacement of the lost,
stolen or damaged Covered Property through the “Authorized Service Facility”. In the event a Service Request
for Screen Break Only is determined to require an All Other Damage repair, you will be required to pay a
Service Request Conversion Fee. The Service Request Conversion Fee is the difference between the
applicable Repair Processing Fee for Screen Break Only that You paid and the applicable Repair Processing
Fee for All Other Damage. If You elect not to pay the Service Request Conversion Fee, the Protected Device
will not be repaired and will be returned to You by mail if You originally mailed in Your Protected Device, or will
be made available to You for collection at the location You originally dropped it off at, and the Processing Fee
You paid will be refunded to You.
2.
You will not be entitled to receive cash in lieu of actual replacement equipment. In no event will you be
reimbursed for any out-of-pocket expenses.
3.
Replacement equipment may be refurbished equipment or equipment of like kind and quality subject to the
following:
a.
If your original make and model of equipment is no longer carried by your Communications Equipment
Service Provider and is not available from its approved inventory in the "Authorized Service Facility" at the
time of approval of your replacement request, you will receive comparable equipment.
b.
Equipment failure evaluations performed by the Communications Equipment Service Provider and/or our
Authorized Representative and/or the manufacturer may be required prior to approval of your request for
replacement of the Covered Property.
4.
All claims for covered loss or damage under this Coverage Part will be made good within thirty (30) days after
presentation and acceptance of satisfactory proof of interest and loss or damage to our Authorized
Representative and satisfaction by you of your Duties in the Event of a Loss. No claim shall be honored or
made good if you have collected for the direct physical loss or damage from others. We will ship approved
replacement equipment directly to you within Canada or you may be required to pick up your replacement at
an "Authorized Service Facility".
5.
Any recovery or salvage on a loss will accrue, entirely to our benefit, until the cost of the claim incurred by us
has been made up. You must return to us any damaged and malfunctioning equipment as well as any
recovered lost or stolen equipment.
6.
If any Accessories are shown on the Declarations page, we will cover the cost associated with the repair or
replacement of such Accessories up to a maximum retail value of Accessories shown in the Declarations.
Any amount in excess of that maximum will be funded by you.
D.
ADDITIONAL CONDITIONS
1.
Transfer Of Rights Of Recovery Against Others to Us
If any person or organization to or for whom we honor a claim under this Coverage Part has rights to recover
damages from another, those rights are transferred to us. That person or organization must do everything
necessary to secure our rights and must do nothing after loss to impair them. But you may waive your rights
against another party in writing:
a.
Prior to a loss to your Covered Property.
b.
After a covered loss to your Covered Property only if, at time of loss that party is one of the following:
(1)
someone covered under this Coverage Part;
(2)
a business firm:
(a)
Owned or controlled by you;
(b)
That owns or controls you; or
(c)
Your tenant.
This will not restrict your insurance.
2.
Concealment, Misrepresentation or Fraud
This coverage is void in any case of fraud, intentional concealment or misrepresentation of a material fact, at
any time, concerning:
a.
This coverage;
b.
The Covered Property;
c.
Your interest in the Covered Property; or
d.
A claim under this Coverage Part.
If, when inspected by the “Authorized Service Facility”, the make/model and condition of the Covered
Property does not match that as attested to in the Proof of Loss statement, or is not damaged, the
Authorized Representative reserves the right to charge you the full retail value of the replacement device
issued (up to a maximum amount shown in Item 8. of the Declarations).
3.
Legal Action Against Us
No one may bring legal action against us under this Coverage Part unless:
a.
There has been full compliance with all terms of this Coverage Part; and
b.
The action is brought within two (2) years after you first have knowledge of the loss or damage.
4.
No Benefit to Bailee
No person or organization, other than you, having custody of Covered Property, will benefit from this insurance.
5.
Coverage Territory
The coverage territory is worldwide but the cost of replacement will be valued in Canadian currency at the time
of replacement.
6.
Transfer of Rights and Duties Under this Policy
Your rights and duties under this policy may not be transferred without our written consent.
7.
Applicable Law
We agree that any terms of the Coverage Part not in conformity with applicable law are conformed to comply
with such law. If any portion of the Coverage Part is deemed invalid or unenforceable, it shall not invalidate the
remaining portions of this Coverage Part.
8.
Changes
The Coverage Part contains all the agreements between you and us concerning the insurance afforded. The
Coverage Part's terms can be amended or waived only by endorsement issued by us and made a part of the
Coverage Part.
9.
Premiums
The Named Insured shown on the Declarations:
a.
Is responsible for the payment of all premiums; and
b.
Will be the payee for any return premiums we pay.
A monthly premium shown in the Declarations will be payable in advance and will be charged to the Named
Insured’s regular account with the Communications Equipment Service Provider for transmittal to us. The
Named Insured has 15 days after receiving the Certificate to determine if they want to keep the coverage
without any premium being earned.
10.
Appraisal
If we and you disagree on the value of the property or the amount of loss, either may make written
demand for
an appraisal of the loss. In this event, each party will select a competent and impartial
appraiser. The two
appraisers will select an umpire. If they cannot agree, either may request that
selection be made by a judge of
a court having jurisdiction. The appraisers will state separately the
value of the property and amount of loss. If
they fail to agree, they will submit their differences to the
umpire. A decision agreed to by any two will be binding.
Each party will:
a.
Pay its chosen appraiser; and
b.
Bear the other expenses of the appraisal and umpire equally.
If there is an appraisal, we will still retain our right to deny the claim.
CANADIAN STATUTORY CONDITIONS
POLICY CONDITIONS MAY BE BROADER THAN REPRESENTED BELOW
1. MISREPRESENTATION:
If a person applying for insurance falsely describes the property to the prejudice of the
Insurer, or misrepresents or fraudulently omits to communicate any circumstance that is
material to be made known to the Insurer in order to enable it to judge the risk to be
undertaken, the contract is void as to any property in relation to which the
misrepresentation or omission is material.
2. PROPERTY OF OTHERS:
Unless otherwise specifically stated in the contract, the Insurer is not liable for loss or
damage to property owned by any person other than the Insured, unless the interest of
the Insured therein is stated in the contract.
3. CHANGE OF INTEREST:
The Insurer is liable for loss or damage occurring after an authorized assignment under
the Bankruptcy Act or change of title by succession, by operation of law, or by death.
4. MATERIAL CHANGE:
Any change material to the risk and within the control and knowledge of the Insured
avoids the contract as to the part affected thereby, unless the change is promptly notified
in writing to the Insurer or its local agent, and the Insurer when so notified may return the
unearned portion, if any, of the premium paid and cancel the contract, or may notify the
Insured in writing that, if he desires the contract to continue in force, he must, within
fifteen days of the receipt of the notice, pay to the Insurer an additional premium, and in
default of such payment the contract is no longer in force and the Insurer shall return the
unearned portion, if any, of the premium paid.
5. TERMINATION:
a) This contract may be terminated,
(i) By the Insurer giving to the Insured fifteen days notice of termination by
registered mail or five days written notice of termination personally delivered;
(ii) By the Insured at any time on request.
b) Where this contract is terminated by the Insurer,
(i) The Insurer shall refund the excess of premium actually paid by the Insured
over the pro rata premium for the expired time, but, in no event, shall the pro
rata premium for the expired time be deemed to be less than any minimum
retained premium specified; and
(ii) The refund shall accompany the notice unless the premium is subject to
adjustment or determination as to amount, in which case the refund shall be
made as soon as practicable.
c) Where this contract is terminated by the Insured, the Insurer shall refund as soon as
practicable the excess of the premium actually paid by the Insured over the short
rate premium for the expired time, but in no event shall the short rate premium for
the expired time be deemed to be less than any minimum retained premium
specified.
d) The refund may be made by money, postal or express company money order or
cheque payable at par.
e) The fifteen days mentioned in Clause (i) of sub-condition (a) of this Condition
commences to run on the day following the receipt of the registered letter at the post
office to which it is addressed.
6. REQUIREMENTS AFTER LOSS:
a) Upon the occurrence of any loss of or damage to the insured property, the Insured
shall, if the loss or damage is covered by the contract, in addition to observing the
requirements of Conditions 9, 10 and 11.
(i) Forthwith give notice thereof in writing to the Insurer;
(ii) Deliver as soon as practicable to the Insurer a proof of loss verified by a
statutory declaration,
(1) Giving a complete inventory of the destroyed and damaged property and
showing in detail quantities, costs, actual cash value and particulars of
amount of loss claimed;
(2) Stating when and how the loss occurred, and if caused by fire or explosion
due to ignition, how the fire or explosion originated, so far as the Insured
knows or believes;
(3) Stating that the loss did not occur through any willful act or neglect or the
procurement, means or connivance of the Insured;
(4) Showing the amount of other insurances and the names of other Insurers;
(5) Showing the interest of the Insured and of all others in the property with
particulars of all liens, encumbrances and other charges upon the
property;
(6) Showing any changes in title, use, occupation, location, possession or
exposures of the property since the issue of the contract;
(7) Showing the place where the property insured was at the time of
loss;
(iii) If required, give a complete inventory of undamaged property and
showing in detail quantities, cost, actual cash value;
(iv) If required and if practicable, produce books of account, warehouse
receipts and stock lists, and furnish invoices and other vouchers
verified by statutory declaration, and furnish a copy of the written
portion of any other contract.
b) The evidence furnished under Clauses (iii) and (iv) of subparagraph (a) of
this Condition shall not be considered proofs of loss within the meaning of
Conditions 12 and 13.
7. FRAUD:
Any fraud or willfully false statement in a statutory declaration in relation to any
of the above particulars, vitiates the claim of the person making the declaration.
8. WHO MAY GIVE NOTICE AND PROOF:
Notice of loss may be given and proof of loss may be made by the agent of the
Insured named in the contract in case of absence or inability of the Insured to
give the notice or make the proof, and absence or inability being satisfactorily
accounted for, or in the like case, or if the Insured refuses to do so, by a person
to whom any part of the insurance money is payable.
9. SALVAGE:
a) The Insured, in the event of any loss or damage to any property insured
under the contract, shall take all reasonable steps to prevent further
damage to such property so damaged and to prevent damage to other
property insured hereunder including, if necessary, its removal to prevent
damage or further thereto.
b) The Insurer shall contribute pro rata towards any reasonable and proper
expenses in connection with steps taken by the Insured and required under
subparagraph (1) of this Condition according to the respective interests of
the parties.
10. ENTRY, CONTROL, ABANDONMENT:
After loss or damage to insured property, the Insurer has an immediate right of
access and entry by accredited agents sufficient to enable them to survey and
examine the property, and to make an estimate of the loss or damage, and,
after the Insured has secured the property, a further right of access and entry
sufficient to enable them to make appraisement or particular estimate of the
loss or damage, but the Insurer is not entitled to the control or possession of the
insured property, and without the consent of the Insurer there can be no
abandonment to it of insured property.
11. APPRAISAL:
In the event of disagreement as to the value of the property insured, the
property saved or the amount of the loss, those questions shall be determined
by appraisal as provided under the Insurance Act before there can be any
recovery under this contract whether the right to recover on the contract is
disputed or not, and independently of all other questions. There shall be no right
to an appraisal until a specific demand therefor is made in writing and until after
proof of loss has been delivered.
12. WHEN LOSS PAYABLE:
The loss is payable within sixty days after completion of the proof of loss, unless
the contract provides for a shorter period.
13. REPLACEMENT:
a) The Insurer, instead of making payment, may repair, rebuild, or replace the
property damaged or lost, giving written notice of its intention so to do
within thirty days after receipt of the proofs of loss.
b) In that event the Insurer shall commence to so repair, rebuild, or replace
the property within forty-five days after receipt of the proofs of loss, and
shall thereafter proceed with all due diligence to the completion thereof.
14. ACTION:
Every action or proceeding against the Insurer for the recovery of any claim
under or by virtue of this contract is absolutely barred unless commenced within
twelve months next after the loss or damage occurs.
15. NOTICE;
Any written notice to the Insurer may be delivered at, or sent by registered mail
to, the chief agency or head office of the Insurer in the Province. Written notice
may be given to the Insured named in the contract by letter personally delivered
to him or by registered mail addressed to him at his latest post office address as
notified to the Insurer. In this Condition, the expression "registered" means
registered in or outside Canada.
ADDITIONAL CONDITIONS
16. EXCLUSIONS
This Policy does not cover:
(a) loss or damage caused by war, invasion, act of foreign enemy,
hostilities (whether war be declared or not), civil war, rebellion,
revolution, insurrection or military power;
(b) loss or damage caused by contamination by radioactive material.
17. NOTICE TO AUTHORITIES
Where loss is claimed to be due to theft, burglary, robbery, malicious
acts or disappearance the Insured shall give immediate notice thereof to
the police or other authorities having jurisdiction.
18. SUE AND LABOUR
It is the duty of the Insured in the event that any property insured
hereunder is lost to take all reasonable steps in and about the recovery
of such property. The Insurer shall contribute pro rata towards any
reasonable and proper expenses in connection with the foregoing
according to the respective interests of the parties.
19. SUBROGATION
(a) The Insurer, upon making any payment or assuming liability therefor
under this Policy shall be subrogated to all rights of recovery of the
Insured against any person, and may bring action in the name of the
Insured to enforce such rights;
(b) Where the net amount recovered after deducting the costs of
recovery is not sufficient to provide a complete indemnity for the loss
or damage
suffered, that amount shall be divided between the Insurer and the
Insured in the proportion in which the loss or damage has been
borne by them respectively.
20. NO BENEFIT TO BAILEE
It is warranted by the Insured that this insurance shall in no wise enure
directly or indirectly to the benefit of any carrier or other bailee.
21. BASIS OF SETTLEMENT
Unless otherwise provided, the Insurer shall not be liable beyond the
actual cash value of the property at the time any loss or damage occurs
and the loss or damage shall be ascertained or estimated according to
such actual cash value with proper deduction for depreciation, however,
caused, and shall in no event exceed what it would then cost to repair or
replace the same with material of like kind and quality.
22. PAIRS, SETS, PARTS
(a) In the case of loss of or damage to any article or articles, whether
scheduled or unscheduled, which are a part of a set, the measure of
loss of or damage to such article or articles shall be a reasonable
and fair proportion of the total value of the set, but in no event shall
such loss or damage be construed to mean total loss of set;
(b) In the case of loss of or damage to any part of the insured property
whether scheduled or unscheduled, consisting when complete for
use, of several parts, the Insurer shall only be liable for the value of
the part lost or damaged, including the cost of installation.
THIS POLICY IS MADE AND ACCEPTED SUBJECT TO THE FOREGOING STIPULATIONS AND CONDITIONS WHICH ARE HEREBY
SPECIALLY REFERRED TO AND MADE A PART OF THIS POLICY, together with such other provisions, agreements, or conditions as may
be endorsed hereon or added hereto. No term or condition of this Policy shall be deemed to be waived by the Insurer in whole or in part unless
the waiver is clearly expressed in writing, signed by a person authorized for that purpose by the Insurer. Neither the Insurer nor the Insured
shall be deemed to have waived any term or condition of this Policy by any act relating to the appraisal of the amount of loss or to the delivery
and completion of proofs, or to the investigation or adjustment of any claim under the Policy.
STATUTORY CONDITIONS
(Applicable to Alberta, British Columbia,
Manitoba, and Saskatchewan only)
Misrepresentation
1.
If a person applying for insurance falsely describes the property to the prejudice of the
insurer, or misrepresents or fraudulently omits to communicate any circumstance that is
material to be made known to the insurer in order to enable it to judge the risk to be
undertaken, the contract is void as to any property in relation to which the
misrepresentation or omission is material.
Property of others
2.
The insurer is not liable for loss or damage to property owned by a person other than the
insured unless
(a)
otherwise specifically stated in the contract, or
(b)
the interest of the insured in that property is stated in the contract.
Change of interest
3.
The insurer is liable for loss or damage occurring after an authorized assignment under the
Bankruptcy and Insolvency Act (Canada) or a change of title by succession, by operation
of law or by death.
Material change in risk
4.
(1) The insured must promptly give notice in writing to the insurer or its agent of a change that
is
(a)
material to the risk, and
(b)
within the control and knowledge of the insured.
(2)
If an insurer or its agent is not promptly notified of a change under subparagraph (1) of
this condition, the contract is void as to the part affected by the change.
(3)
If an insurer or its agent is notified of a change under subparagraph (1) of this condition, the
insurer may
(a)
terminate the contract in accordance with Statutory Condition 5, or
(b)
notify the insured in writing that, if the insured desires the contract to
continue in force, the insured must, within 15 days after receipt of the
notice, pay to the insurer an additional premium specified in the notice.
(4)
If the insured fails to pay an additional premium when required to do so under subparagraph
(3) (b) of this condition, the contract is terminated at that time and Statutory Condition 5 (2) (a)
applies in respect of the unearned portion of the premium.
Termination of insurance
5.
(1) The contract may be terminated
(a)
by the insurer giving to the insured 15 days' notice of termination by
registered mail or 5 days' written notice of termination personally
delivered, or
(b)
by the insured at any time on request.
(2)
If the contract is terminated by the insurer,
-1-
(a)
the insurer must refund the excess of premium actually paid by the insured
over the prorated premium for the expired time, but in no event may the
prorated premium for the expired time be less than any minimum retained
premium specified in the contract, and
(b)
the refund must accompany the notice unless the premium is subject to
adjustment or determination as to amount, in which case the refund must be
made as soon as practicable.
(3)
If the contract is terminated by the insured, the insurer must refund as soon as practicable
the excess of premium actually paid by the insured over the short rate premium for the
expired time specified in the contract, but in no event may the short rate premium for the
expired time be less than any minimum retained premium specified in the contract.
(4)
The 15 day period referred to in subparagraph (1) (a) of this condition starts to run on the day
the registered letter or notification of it is delivered to the insured's postal address.
Requirements after loss
6.
(1) On the happening of any loss of or damage to insured property, the insured must, if the loss
or damage is covered by the contract, in addition to observing the requirements of
Statutory Condition 9,
(a)
immediately give notice in writing to the insurer,
(b)
deliver as soon as practicable to the insurer a proof of loss in respect of the
loss or damage to the insured property verified by statutory declaration,
(i) giving a complete inventory of that property and showing in detail
quantities and cost of that property and particulars of the amount of
loss claimed,
(ii) stating when and how the loss occurred, and if caused by fire or
explosion due to ignition, how the fire or explosion originated, so far
as the insured knows or believes,
(iii) stating that the loss did not occur through any wilful act or neglect or
the procurement, means or connivance of the insured,
(iv) stating the amount of other insurances and the names of other
insurers,
(v) stating the interest of the insured and of all others in that property
with particulars of all liens, encumbrances and other charges on
that property,
(vi) stating any changes in title, use, occupation, location, possession or
exposure of the property since the contract was issued, and
(vii) stating the place where the insured property was at the time of loss,
(c)
if required by the insurer, give a complete inventory of undamaged
property showing in detail quantities and cost of that property, and
(d)
if required by the insurer and if practicable,
(i) produce books of account and inventory lists,
(ii) furnish invoices and other vouchers verified by statutory
declaration, and
(iii)
furnish a copy of the written portion of any other relevant contract.
(2) The evidence given, produced or furnished under subparagraph (1) (c) and (d) of this condition
must not be considered proofs of loss within the meaning of Statutory Conditions 12 and 13.
-2-
Fraud
7.
Any fraud or willfully false statement in a statutory declaration in relation to the particulars
required under Statutory Condition 6 invalidates the claim of the person who made the
declaration.
Who may give notice and proof
8.
Notice of loss under Statutory Condition 6 (1) (a) may be given and the proof of loss
under Statutory Condition 6 (1) (b) may be made
(a)
by the agent of the insured, if
(i) the insured is absent or unable to give the notice or make the proof,
and
(ii) the absence of inability is satisfactorily accounted for, or
(b)
by a person to whom any part of the insurance money is payable, if the
insured refuses to do so or in the circumstances described in clause (a) of
this condition.
Salvage
9.
(1) In the event of loss or damage to insured property, the insured must take all reasonable
steps to prevent further loss or damage to that property and to prevent loss or damage to
other property insured under the contract, including, if necessary, removing the property to
prevent loss or damage or further loss or damage to the property.
(2)
The insurer must contribute on a prorated basis towards any reasonable and proper
expenses in connection with steps taken by the insured under subparagraph (1) of this
condition.
Entry, control, abandonment
10.
After loss or damage to insured property, the insurer has
(a)
an immediate right of access and entry by accredited representatives
sufficient to enable them to survey and examine the property, and to make an
estimate of the loss or damage, and
(b)
after the insured has secured the property, a further right of access and entry
by accredited representatives sufficient to enable them to appraise or
estimate the loss or damage, but
(i) without the insured's consent, the insurer is not entitled to the
control or possession of the insured property, and
(ii) without the insurer's consent, there can be no abandonment to it of
the insured property,
In case of disagreement
11.
(1) In the event of disagreement as to the value of the insured property, the value of the
property saved, the nature and extent of the repairs or replacements required or, if made,
their adequacy, or the amount of the loss or damage, those questions must be determined
using the applicable dispute resolution process set out in the Insurance Act, whether or not
the insured's right to recover under the contract is disputed, and independently of all other
questions.
(2)
There is no right to a dispute resolution process under this condition until
(a)
a specific demand is made for it in writing, and
(b)
the proof of loss has been delivered to the insurer.
-3-
When loss payable
12.
Unless the contract provides for a shorter period, the loss is payable within 60 days after the
proof of loss is completed in accordance with Statutory Condition 6 and delivered to the
insurer.
Repair or replacement
13.
(1) Unless a dispute resolution process has been initiated, the insurer, instead of making
payment, may repair, rebuild or replace the insured property lost or damaged, on giving
written notice of its intention to do so within 30 days after receiving the proof of loss.
(2) If the insurer gives notice under subparagraph (1) of this condition, the insurer must begin to
repair, rebuild or replace the property within 45 days after receiving the proof loss, and must
proceed with all due diligence to complete the work within a reasonable time.
Notice
14.
(1) Written notice to the insurer may be delivered at, or sent by registered mail to, the chief agency or
head office of the insurer in the province.
(2) Written notice to the insured may be personally delivered at, or sent by registered mail addressed to,
the insured's last known address as provided to the insurer by the insured.
-4-
Statutory Conditions
CUSTOMER ADVISORY
REGARDING THE ENFORCEMENT OF
ECONOMIC EMBARGOES AND TRADE SANCTIONS
This Trade Sanction Advisory is part of AIG Insurance Company of Canada comprehensive compliance
program and is meant to serve as a reminder of the existing applicable legal requirements with respect to
Trade Sanctions.
Your rights as a policyholder and payments to you, any insured or claimant, for loss under this policy may be
affected by the administration and enforcement of economic embargoes and trade sanctions applicable to you,
any insured, claimant and/or to the insurer and their respective controlling entities (hereinafter “Trade
Sanctions”).
WHAT IS AN ECONOMIC EMBARGO AND/OR TRADE SANCTION
Trade Sanctions involve the imposition by a country of legal measures to restrict or prohibit trade, services or
other economic activity with a target country, entity or individual. For example, the Parliament of Canada has
enacted legislation authorizing the imposition of Trade Sanctions through the United Nations Act, the Special
Economic Measures Act and some provisions of the Export and Import Permits Act.
Depending upon the identity, domicile, place of incorporation or nationality of the policyholder, insured,
claimant, insurer, or the parent company and ultimate controlling entity of the policyholder, insured, claimant or
insurer, or the country where the claim arises, Trade Sanctions of foreign countries, including the United States
of America, may be applicable. The application of sanctions could necessitate the seizure or freezing of
property, including but not limited to the payment of a claim.
Existing Trade Sanctions can be amended, and new Trade Sanctions can be imposed, at any time.
OBLIGATIONS PLACED ON US AS A RESULT OF TRADE SANCTIONS
If we determine that you or any insured, additional insured, loss payee, or claimant are on a prohibited list or
are connected to a sanctioned country, entity or individual, or a prohibited activity, as designated by the
relevant Trade Sanction, we may be required to comply with the requirements of the applicable Trade Sanction,
which by way of example, may include blocking or “freezing” property and payment of any funds and the
reporting of such occurrences to the relevant authorities within the prescribed time periods, if any.
POTENTIAL ACTIONS BY US
Depending upon the requirements of the relevant Trade Sanction:
1. We may be required to immediately cancel your coverage effective on the day that we determine that we
have transacted business with an individual or entity associated with your policy on a prohibited list or
connected to a sanctioned country as described in the relevant Trade Sanction.
2. If we cancel your coverage, you may not receive a return premium unless permitted pursuant to the
relevant Trade Sanction. All blocked or frozen funds will be placed in an interest bearing blocked account
established on the books of a financial institution.
3. We may not pay a claim, accept premium or exchange monies or assets of any kind to or with individuals,
entities or companies (including a bank) on a prohibited list or connected to, or carrying on business in, a
sanctioned country as designated by the relevant Trade Sanction. Furthermore, we may not defend or
provide any other benefits under your policy to individuals, entities or companies on a prohibited list or
connected to, or carrying on business in, a sanctioned country as designated by the relevant Trade
Sanction.
AIG Insurance Company of Canada Privacy Principles (September 2018)
AIG INSURANCE COMPANY OF CANADA
PRIVACY PRINCIPLES
AIG and Individual Privacy
We at AIG Insurance Company of Canada (referred to as “AIG”, “we”, “our”, or “us”) abide by these
Privacy Principles and want you, our applicants, policyholders, insureds, claimants, and any other
individuals who provide us with personal information (referred to as “Customers” or “you”), to be aware of
how and why we handle personal information. We work hard to respect and maintain your privacy.
However, the very nature of our business is such that the collection, use and disclosure of personal
information are fundamental to the products and services we provide.
As a worldwide leader in the delivery of insurance products and other services, the member companies of
American International Group, Inc. (“AIG Companies”) offer numerous products and services to many
types of consumers and clients in many different countries around the world. Therefore, differing AIG
Companies may adopt differing privacy practices to fit their own jurisdiction and business requirements.
The AIG Companies Privacy Policy, located at www.aig.com, may also be applicable to our Customers as
we conduct our business.
For the purposes of these Privacy Principles personal information means information about an identifiable
individual. For example: an individual’s name, birth date, address, age, health and financial information is
personal information which AIG may collect, use and in certain circumstances, where necessary, disclose,
in the course of providing insurance services and carrying on business.
1. Consent and Personal Information
AIG obtains consent for the collection, use, and disclosure of personal information, except where consent is
not required by law. AIG does not obtain your consent for the collection, use and disclosure of business
contact information. By applying for or purchasing AIG’s products and services, you are providing your
consent to our collection, use, and disclosure of your personal information as set out in these Privacy
Principles. AIG relies on the broker’s advice where the insurance broker tells AIG that we have a
Customer’s consent to collect information.
Consent may be obtained by AIG and its affiliated companies directly or through a broker or agent, an
insurance adjuster, claims administrator, investigator, or lawyer when personal information is collected for
claims purposes.
An individual may decline to consent, or revoke consent, to the collection and use of personal information
for insurance purposes but in that case, insurance products and related services and the assessment of
applications, claims or complaints may be limited or terminated.
2. Collecting Personal Information
We may collect information directly from the individual concerned on applications for insurance and
through direct interactions with us, including via AIG websites, software applications made available by us
for use on or through computers and mobile devices (the “Apps”), our social media pages set forth in the
links in the footer on AIG.com and other means (for example, from your application and claim forms,
telephone calls, e-mails and other communications with us, as well as from claim investigators, medical
professionals, witnesses or other third parties involved in our business dealings with you). We also collect
AIG Insurance Company of Canada Privacy Principles (September 2018)
information from various third party sources such as: insurance brokers, adjusters, other insurance
intermediaries, third party administrators, government, industry associations, and other entities that have
information about you. For instance, we may obtain your driving record, claims history and/or credit
history, where permitted by law, to assist us in underwriting your application for insurance. We and our
service providers may supplement the personal information we collect with information from other sources,
such as publicly available information from social media services, commercially available sources and
information from our affiliates or business partners. This information from third parties is subject to the
privacy policies under which the information was collected.
3. Using Personal Information
Personal information is typically collected and used by us for insurance purposes such as: assessing risk,
processing applications for insurance coverage, establishing rates, administering insurance products,
developing and improving insurance products and services and other services, including actuarial and
pricing tools and risk engineering, risk management and loss prevention programs for our insurance clients,
claim assessment, processing and settlement, and, where applicable, managing claim disputes. AIG also
uses personal information to detect and prevent fraud, compile statistics, verify and provide information to
insurance industry associations, report to regulatory or industry entities in accordance with laws and
prudent insurance industry practices, and conduct market research. This may also include collecting and
disclosing personal information about third parties with respect to claims made against AIG Customers.
4. Use of Personal information for Marketing Purposes
AIG may collect and use personal information for marketing purposes, such as identifying and
communicating with individuals who are most likely to find AIG products and services of interest. AIG
may also disclose personal information to our affiliates to use for marketing purposes to offer you their
products and services, which may be of interest to you. You may opt not to have us, or alternatively not to
have our affiliates, collect, use or disclose personal information for marketing purposes in which case we
and our affiliates will not use or disclose personal information for marketing purposes. Offers of upgraded
or additional coverage, special offers and promotional mailings, and offers of additional products and
services from our affiliates will not be sent by us or our affiliates. As an AIG customer, if you have not
opted out of receiving marketing communications, you may receive marketing emails regarding AIG
products and services. Each marketing email will include an unsubscribe mechanism, available for you at
any time to remove your consent.
5. Accuracy of Your Personal Information
AIG maintains procedures to ensure that the information we collect and use is accurate, up-to-date, and as
complete as possible. However, we rely on individuals to disclose all material information to us and to
inform us of any changes required. With proof of your identity, a request to access or correct your personal
information in our possession may be made by contacting the Privacy Officer at the address set out below
in the section called “Contacting the Privacy Officer”.
6. Safeguarding Your Information
We apply appropriate safeguards to our computer networks and physical files and we restrict access to
personal information to those AIG employees, authorized administrators, reinsurers, consultants or
insurance representatives who need to know that information in order to underwrite, adjudicate or
administer insurance products and services.
7. Disclosure of Personal Information
Personal information is sought and exchanged with both affiliated and unaffiliated insurance companies,
reinsurers, insurance and reinsurance brokers and other intermediaries and agents, appointed
AIG Insurance Company of Canada Privacy Principles (September 2018)
representatives, distributors, financial institutions and insurance industry organizations at the time of
assessing an application for insurance and any renewal, extension, variation or cancellation of any issued
policy, as well as in the event of any claim, to the extent necessary for statistical purposes or to assess and
rate a specific risk, determine the status of coverage, and investigate, administer and provide updates
regarding claims. We also share information to combat fraud; where permitted or required by law; or, at the
request of government institutions in accordance with applicable law.
AIG sometimes retains an affiliated company or an independent third party, reinsurer or a technology
service provider (“Authorized Administrator”) to perform on our behalf, certain functions in support of the
products and services we provide. Such functions could include the underwriting, offering or administering
of AIG insurance products and services or any related claims. Accordingly, in certain instances these
affiliates or third parties require your personal information to the extent that it is necessary in the
performance of those specific reinsurance, underwriting, marketing, consulting, administrative, analytical,
rehabilitative, claims, investigation, reporting or related services. AIG obligates these affiliates and third
parties to use and take steps to protect personal information in accordance with the requirements of these
Privacy Principles.
Some Authorized Administrators may be located outside of Canada, in the United States of America or
another foreign jurisdiction outside of Canada. When this occurs, the collection, use and disclosure of
personal information will be subject to the laws of the jurisdiction in which it is situate. By communicating
personal information to us, applying for and/or acquiring the products and services of AIG, you hereby
consent to the authorized administrators located outside of Canada accessing, processing or storing your
personal information (as the case may be) and disclosing such personal information as required by the
governing laws of that jurisdiction. If you would like to obtain more information about our use of
Authorized Administrators or any other service providers located outside of Canada, please contact the
Privacy Officer at the address set out below in the section called “Contacting the Privacy Officer”.
AIG may transfer your personal information as an asset in connection with any contemplated or actual sale,
merger or other disposal of all or part of our business or assets, or as part of a corporate reorganization or
other change in corporate control, including for the purposes of determining whether to proceed with such
transaction or fulfilling any records or other reporting requirements to such parties. In such circumstances,
we will ensure that any transfer of personal information is subject to applicable law and reasonable data
protection security, confidentiality and usage protocols and restrictions.
8. Retention and Access to Your Personal Information
We retain personal information for the purposes described in these Privacy Principles but only for so long
as is necessary. Personal information is stored at one of our offices in Canada or at a location of one of our
affiliates in the United States or another foreign country, as required and defined under Disclosure of
Personal Information” above. Access to your personal information is limited to our employees, agents,
insurance intermediaries, Authorized Administrators and service providers who need access in order to
perform their job or provide services. Given the nature of insurance and our on-going exposure to potential
claims, where necessary, and when legally required, some of the information we collect for insurance
purposes is kept indefinitely.
With proof of your identity, a request to access information in our possession may be made by contacting
the Privacy Officer at the address set out below in the section called “Contacting the Privacy Officer”. The
right to access information is not absolute. Therefore AIG may decline access to information that we have
under our control, subject to any legal restrictions or rights of refusal by AIG. Such instances may be as
follows:
the information is subject to solicitor/client privilege;
the information would reveal personal information about a third party;
AIG Insurance Company of Canada Privacy Principles (September 2018)
the information could compromise the investigation of a claim; or
the information is confidential commercial information.
We may charge a reasonable fee in advance for copying and sending information you have requested and to
which you have a right of access.
9. Contacting the Privacy Officer
Request for further information, personal information access or any concerns about how we handle your
information with AIG should be referred to our Privacy Officer, as follows:
Privacy Officer
AIG Insurance Company of Canada
120 Bremner Blvd.
Suite 2200
Toronto, ON
Canada M5J 0A8
Or at the following e-mail address: AIGCanadaOmbudsm[email protected]
Or you may call us toll free: 1-800-387-4481
10. Internet Privacy Practices
We may collect your information through AIG websites or mobile applications. All personal
information collected through our websites and mobile applications are subject to these Privacy
Principles.
We may collect other information (“Other Information”) through our websites or mobile
applications that does not reveal your specific identity. Other Information includes but is not
limited to:
browser information;
information collected through cookies, pixel tags, and other technologies;
demographic information and other similar information provided by you
information about your physical location; and
aggregated information.
We and our third party service providers may collect Other Information in a variety of ways,
including the following:
Through your internet browser: Certain information is collected by most websites, such
as your IP address (that is, your computer’s address on the internet), screen resolution,
operating system type (Windows or Mac) and version, internet browser type and version,
time of the visit and the page or pages visited. We use this information for purposes such
as calculating our website usage levels, helping diagnose server problems, and
administering our website.
Using cookies: Cookies are pieces of information stored directly on the computer you are
using. Cookies allow us to recognize your computer and to collect information such as
internet browser type, time spent on our website, pages visited, and language preferences.
We may use the information for security purposes, to facilitate navigation, to display
information more effectively, to personalize your experience while visiting our website, or
to gather statistical information about the usage of our website. Cookies further allow us to
AIG Insurance Company of Canada Privacy Principles (September 2018)
present to you the advertisements or offers that are most likely to appeal to you. We may
also use cookies to track your responses to our advertisements and we may use cookies or
other files to track your use of other websites.
One of the advertisement companies that we use is Google, Inc., trading as DoubleClick.
To opt out of the DoubleClick advertisement cookie please visit:
http://www.google.com/intl/en/policies/privacy/#infochoices. You can refuse to accept
other cookies we use by adjusting your browser settings. However, if you do not accept
these cookies, you may experience some inconvenience in your use of our website and
some online products.
Using pixel tags, web beacons, clear GIFs or other similar technologies: These may be
used in connection with some of our website pages and HTML-formatted e-mail messages
to, among other things, track the actions of our website users and e-mail recipients,
measure the success of our marketing campaigns, and compile statistics about our website
usage and response rates.
We use Adobe’s Omniture analytics service, which uses cookies and web beacons, to help
us understand more about how our website is used by consumers so we can continue to
improve it. Adobe does not have the right to use the information we provide to it beyond
what is necessary to assist us. For more information on Adobe’s Omniture service,
including how to opt-out of it, please visit:
http://www.adobe.com/privacy/policy.html#info-manage.
From you: Some information (for example, your location or preferred means of
communication) is collected when you voluntarily provide it. Unless combined with
personal information, this information does not identify you personally.
Using your physical location: We may collect the physical location of your device by, for
example, using satellite, cell phone tower or WiFi signals. We may use your device’s
physical location to provide you with personalized location-based services and content, for
example, to provide location based reminders or offers when using Apps. We may also
share your device’s physical location, combined with information about what
advertisements you viewed and other information we collect, with our marketing partners
to enable them to provide you with more personalized content and to study the
effectiveness of advertising campaigns. In some instances, you may be permitted to allow
or deny such uses and/or sharing of your device’s location, but if you choose to deny such
uses and/or sharing, we and/or our marketing partners may not be able to provide you with
the applicable personalized services and content. In addition, we may obtain the precise
geolocation of your device when you use our mobile applications for purposes of providing
travel or other assistance services to our clients who are enrolled in such services. In
connection with providing travel or other assistance services, we may share your device’s
precise geolocation information with our clients and other entities with whom we work.
You may opt-out of our collection and sharing of precise geolocation information by
deleting the mobile application from your device, by disallowing the mobile application to
access location services through the permission system used by your device’s operating
system, or by following any additional opt-out instructions provided in the privacy notice
available within the mobile application.
AIG Insurance Company of Canada Privacy Principles (September 2018)
By aggregating information: We may share non-personally identifiable information
collected from you and from through the use of our Apps with our third party service
providers in an anonymous and aggregate form for data analytics use and to ensure you
receive a better consumer experience, in order to improve and modify our products and
services.
Please note that we may use and disclose Other Information for any purpose, except where we are
required to do otherwise under applicable law. If we are required to treat Other Information as
personal information under applicable law, then, in addition to the uses listed in this Website
Privacy Practices section, we may use and disclose Other Information for all the purposes for
which we use and disclose personal information.
11. Third Party Websites
These Privacy Principles do not address, and we are not responsible for, the privacy, information
or other practices of any third parties, including any third party operating any website to which our
website contains a link. The inclusion of a link on our website does not imply endorsement of the
linked site by us or by our group companies.
12. Use of Site by Minors
Our website is not directed to individuals under the age of 18, and we request that these
individuals do not provide Personal Information through our website.
13. Changes to these Privacy Principles
AIG Canada reserves the right to modify these Privacy Principles from time to time. If these
Privacy Principles change materially, we will take reasonable measures to notify you, including
posting a copy of the revised Privacy Principles to our website. Accordingly, we recommend that
you review our current Privacy Principles from time to time at Aig.ca.
Page 1 of 7
PREMIUM DEVICE PROTECTION FOR APPLE FEATURING APPLECARE SERVICES
TERMS AND CONDITIONS APPLE IPHONES AND IPADS
(Manitoba and Saskatchewan)
Premium Device Protection for Apple Featuring AppleCare Services Contract. These
terms and conditions together with the applicable portions of Your monthly bill (“Bill”) from
ROGERS, welcome letter, applicable Bill inserts, and applicable written communications from
Us to You govern the Device Protection Plan and constitute Our contract with you
(hereinafter the “Premium Device Protection Plan Contract or “Contract”), so You
should keep a copy for future reference. This Contract and Your agreement with ROGERS
(including your applicable Rogers service agreement and the Rogers Terms of Service)
are, and shall remain, separate agreements, but in order to maintain service under this
Contract, You must also maintain Your wireless service with ROGERS in good standing
and be financially current on Your ROGERS account. If any portion of this Contract is
deemed invalid or unenforceable, it shall not invalidate the remaining portion of this Contract.
Your ROGERS wireless device number for the Protected Device is Your Contract number. This
Contract is purchased in and governed by the laws of the province identified in Your billing
address in the records of ROGERS and the federal laws of Canada applicable therein and
is only available in the Provinces of Manitoba and Saskatchewan. The Device Protection
Plan may be offered by ROGERS to customers along with other device support programs
that contain other support features and are subject to their own terms and conditions.
Premium Device Protection Plan Fee Schedule
Monthly Service and Processing Fees Apple
iPhones and iPads
Tier
MSRP at the
time of
Enrollment
Monthly
Service
Fee*
Warranty
Malfunction
Repair
Processing
Fee
1
$0 - $599.99
$6.99
$0.00
2
$600 - $799.99
$8.99
$0.00
3
$800 - $1,499.99
$15.99
$0.00
4
$1,500 - $3,000
$18.99
$0.00
* This is the Monthly Service fee currently in market. Note that you may be subject to a different
Monthly Service Fee, which is indicated on your Rogers bill.
Additional Fees that May Apply
Tier
MSRP
Non-Returned
Equipment Fee
Locked Device
Fee
1
$0 - $599.99
$75.00
$75.00
2
$600 - $799.99
$300.00
$300.00
3
$800 - $1,499.99
$650.00
$650.00
4
$1,500 - $3,000
$800.00
$800.00
Page 2 of 7
Definitions. (1) “AppleCare Services” means (i) Technical Support, and (ii) Warranty
Malfunction fulfillment by Apple. (2) “AppleCare Services Eligibility Period” means the full
length of Your enrollment in the Premium Device Protection Plan, as measured from the
Effective Date, during which You are eligible to receive AppleCare Services. (3) “Eligible
Device” means the wireless device that We have designated as eligible for service
under the Premium Device Protection Plan Contract as set forth in the list of Eligible
Devices and their device tier available from Us, which can be found at
www.Brightstarprotect.com/rogers or by calling 1-855-877-3887. (4) “Enrollment Date”
means the date Your request for enrollment is received by Us or our authorized
representative. (5) “Failure” means during the time this Contract is in effect, the occurrence
of Warranty Malfunction. (6) “Premium Device Protection Plan means the Premium
Device Protection for Apple Featuring AppleCare Services service warranty program
described in this Contract. (7) “Protected Accessory(-ies)” means the following
Accessories used with the Eligible Device: one standard battery and one standard charger.
One SD memory card and one SIM card, each as standard for the Eligible Device, are also
protected. (8) “Protected Device means the Eligible Device owned or leased by You and
actively registered on the ROGERS network and for which airtime has been logged after
enrollment into the Premium Device Protection Plan. Protected Device is limited to one
Eligible Device and applicable Protected Accessory per replacement or repair. The
International Manufacturer’s Equipment Identification (IMEI) associated with Your account
in the record of ROGERS at the time Your protection initially becomes effective and for
which airtime has been logged determine the Eligible Device that is considered a Protected
Device. (9) “Replacement Equipment” means a wireless device of like kind and quality
with comparable features and functionality to the Protected Device that We may provide to
You in the event of a Failure of the Protected Device. (10) “ROGERS” means ROGERS
Communications Canada Inc. and its successors and assigns, with addresses at 333
Bloor Street East, Toronto, Ontario, Canada M4W 1G9. (11) “Technical Support” means
unlimited web and technical support provided by Apple, Inc. or one or more of its affiliates
(“Apple”). (12) “Warranty Malfunction” means the operational or structural malfunction of
the Protected Device’s ability to operate due to defects in parts or workmanship during your
enrollment in the Premium Device Protection Plan. (13) We,” “Us” and “Our” mean
ROGERS, the company obligated under this Contract. (14) “You” and “Yourrefers to
the ROGERS account holder that purchased this Contract.
What is Protected. If the Protected Device suffers a Failure during the time this Contract
is in effect, We will repair or replace the Protected Device, at Our option, as described
below. If a Failure affects a Protected Accessory in conjunction with the Failure of the
Protected Device, or if the Protected Device is replaced with a different model, We will
also replace the Protected Accessory(ies). In the case of a replacement, Protected
Devices will be replaced with a wireless device of like kind and quality with comparable
features and functionality to the Protected Device. THERE IS NO ASSURANCE,
REPRESENTATION, OR WARRANTY THAT ANY REPLACEMENT EQUIPMENT
WILL BE IDENTICAL OR OFFER THE SAME FUNCTIONALITIES AS THE ITEM
BEING REPLACED. REPLACEMENT EQUIPMENT WILL BE NEW,
REMANUFACTURED OR REFURBISHED, IN OUR SOLE DISCRETION.
The Replacement Equipment immediately becomes the Protected Device. If We replace
Your device under the Premium Device Protection Plan Contract, We reserve the right
to take possession and ownership of Your defective or damaged Protected Device. You
hereby assign to Us all rights and benefits of any manufacturer’s warranty or other ancillary
Page 3 of 7
coverage related to any Protected Device that We replace. We will provide a twelve (12)
month warranty on parts and workmanship for any repaired Protected Device or
Replacement Equipment. In the event that the repaired Protected Device or Your
Replacement Equipment fails to function due to any defects in parts or workmanship during
this twelve (12) month warranty period, We will repair or replace the repaired Protected
Device or Replacement Equipment, in Our sole discretion, at no cost to You. Such service
will not be charged against Your annual service limit under the Premium Device Protection
Plan Contract.
Changes to the Premium Device Protection Plan and Contract. You agree to all the
provisions of this Contract when You order the Premium Device Protection Plan and/or
pay for it. If the Protected Device is changed to another Eligible Device at any time while
covered by the Premium Device Protection Plan, ROGERS will apply the correct monthly
fee for the Premium Device Protection Plan applicable to that device being used under
Your ROGERS account. We may also change the monthly charge for the Premium Device
Protection Plan, the administration of the Contract, or these terms and conditions from
time to time upon at least thirty (30) days written notice to You. Such notice may be
provided in a Bill insert; as a message printed on Your Bill; by email; in a separate mailing;
or by any other reasonable method, at Our discretion, and will clearly and legibly set out its
effective date and either the new clause only, or the amended clause and the original
clause. You may refuse the amendment and rescind or cancel the Contract without cost,
penalty or cancellation by sending Us a notice to that effect no later than thirty (30) days
after the amendment comes into force. Your continued use of the Premium Device
Protection Plan and payment of the charges, after such notice, constitutes Your acceptance
of the changes. The Premium Device Protection Plan is available only to wireless device
service customers of ROGERS. Your participation in the Premium Device Protection Plan
is optional and You may terminate the Contract at any time. Please refer to the Cancellation
section of this Contract.
Contract Service Period. Your service benefits under this Contract begin on the Enrollment
Date and continue from month to month until terminated by You or by Us in accordance
with the Cancellation section of this Contract and subject to the Service Limits section of
this Contract.
Charges. You agree to pay the amount for this Contract shown on Your ROGERS Bill for
wireless service each month when invoiced by ROGERS on the same terms and conditions
as set forth under Your ROGERS service agreement. Applicable Processing Fees, non-
protected failure charges, Service Request Conversion Fees, Locked Device Fees,
shipping and restocking charges, taxes, and regulatory surcharges and assessments, if
any, may apply prior to fulfilling Your approved Service Request (defined below). ROGERS
reserves the right to charge applicable fees for the Premium Device Protection Plan in
the event the Protected Device changes. Charges and/or additional fees may be found at
www.Brightstarprotect.com/rogers.
To Obtain Service. In the event of a Failure of a Protected Device, You may file a service
request by calling 1-855-877-3887 or online at www.Brightstarprotect.com/rogers (“Service
Request”). If Your Protected Equipment experiences a Warranty Malfunction, You may
also file a Service Request via getsupport.apple.com or by calling 1-800-APL-CARE. You
may file a Service Request pursuant to AppleCare Services for Warranty Malfunction at any
time during the AppleCare Services Eligibility Period. If Your Service Request is approved,
We will offer you Replacement Equipment or a repair of Your Protected Device (if
Page 4 of 7
available, as determined by Us). For repairs, You may mail-in Your Protected Device, or
may choose to visit an authorized repair location (if available in Your area, as determined
by Us), or an authorized repair technician may come to a location of Your selection (if
available in Your area, as determined by Us). Additional information on repair is available
at www.Brightstarprotect.com/rogers. We are not responsible for any loss of data,
personal or otherwise, on Your Protected Device that may occur during the repair process.
If you have a Protected Device that is not repairable, a device that is ineligible for repair,
there is not an authorized repair location or technician available, or We determine that a
replacement is necessary, We will contact You informing You that a Replacement Device
will be provided to You. For Replacement Devices, We will ship the Replacement Device
the next business day, where and when available. We may provide You with the option to
receive the Replacement Equipment the same day Your Service Request is completed for
an additional fee, where and when available, in Our sole discretion. WE MAY REQUIRE,
AS A CONDITION OF APPROVAL OF YOUR SERVICE REQUEST, THAT YOU
PROVIDE PROOF OF PURCHASE OR LEASE FOR THE PROTECTED DEVICE AND/OR
YOUR GOVERNMENT ISSUED PHOTO I.D. OR OTHER DOCUMENTATION OR
INFORMATION AS REASONABLY NECESSARY TO ESTABLISH YOUR RIGHT TO
SERVICE WITHIN SIXTY (60) DAYS FROM THE DATE OF THE REQUEST. We also retain
the right to inspect the Protected Device as a condition of approval of Your Service Request.
Processing Fees. A nonrefundable Processing Fee, plus applicable taxes, applies to
each approved Service Request. The Processing Fee will be collected from you prior to
fulfilling Your approved Service Request. Prepaid credit cards may not be used to pay Your
applicable Processing Fee. A complete list of Eligible Devices and their device tier are
available at www.Brightstarprotect.com/rogers or by calling 1-855-877-3887.
Service Limits. During the AppleCare Services Eligibility Period, You are eligible to
receive unlimited Warranty Malfunction Service Requests. For all Service Requests, We
will cover the cost to replace or repair the Protected Equipment up to a maximum retail
value of $3,000.00 per Service Request, inclusive of Protected Accessories.
Return of Replaced Protected Devices/Non-Return Fee. A Protected Device that is
approved for replacement must be returned to Us at Our shipping expense in the return
mailer included with Your Replacement Equipment within thirty (30) days. The Protected
Device We replace becomes property of ROGERS and You hereby assign to Us all rights
and benefits of any manufacturer’s warranty or other ancillary coverage relating to any
Protected Device that We replace. If We do not receive Your original equipment within
thirty (30) days, You will be charged a Non-Returned Equipment Fee up to $800.00
plus applicable taxes. The Non-Returned Equipment Fee will be charged to the credit card
We have on file for You, or may be included on Your monthly bill, in Our sole discretion.
Locked Device Fee. If You file a Service Request for any Failure, We will ask You at the
time You file Your Service Request to disable any locking feature on Your Protected Device.
We will not process Your Service Request until You provide affirmative verification that such
locking feature has been disabled. If You return Your Protected Device with the locking
feature enabled, We will charge a Locked Device Fee (as indicated above) to the credit
card We have on file for You. YOU MAY AVOID THIS FEE BY DISABLING THE LOCKING
FEATURE ON YOUR PROTECTED DEVICE AT THE TIME YOU FILE YOUR SERVICE
REQUEST.
What is not Protected.
Page 5 of 7
The Premium Device Protection Plan does not protect the following:
(1) incidental or consequential damages, unforeseen and unforeseeable damages at the
time of this Contract, or indirect damages where the failure to perform the obligation does
not result from Our intentional or gross fault; (2) failures caused by war, revolution, acts
of public enemy or terrorist, labour difficulties, including without limitation, strikes,
slowdowns, picketing or boycotts, civil commotion, embargo, acts or government, or
military authority; (3) abuse, misuse, or intentional acts; (4) pre-existing Failures of the
Protected Device occurring before the time it was established as the Protected Device;
(5) changes or enhancement in color, texture, finish, expansion, contraction, or any
cosmetic damage to Protected Device however caused, including, but not limited to,
scratches and marring, that do not affect the mechanical or electrical function of the
Protected Device; or (6) Failure of the Protected Device caused by computer viruses or
similar unauthorized intrusive codes or programming; (7) loss; (8) theft; or (9) accidental
damage from handling (including liquid damage). For clarity, in Manitoba and Saskatchewan,
loss, theft, and accidental damage are covered by a separately issued insurance policy.
Further, Protected Device does not include and the Premium Device Protection Plan does
not protect: (1) Contraband or property in the course of illegal transportation or trade; (2)
property in transit to You from anyone other than Us; (3) routine maintenance and
consumable items, such as batteries (one standard battery will be provided with
Replacement Equipment if the Replacement Equipment is a different model than the
Protected Device or if the battery was part of the Failure to the Protected Device); (4)
antennas, unless there is also a Failure of the Protected Device; or (5) any accessories
(unless otherwise covered as a Protected Accessory when part of a Failure to the Protected
Device), including but not limited to color face plates, personalized data, or customized
software, such as personal information managers (PIMs), ring tones, games, or screen
savers.
Cancellation. You may terminate this Contract at any time for any reason by contacting
Rogers at 1-888-ROGERS1. We may terminate this Contract immediately if You default
on Your obligations. We may terminate this Contract for any other reason by notifying You
in writing at least thirty (30) days prior to the effective date of cancellation. If You or We
terminate this Contract within thirty (30) days from Your receipt of this Contract and You have
not received a fulfilled Service Request, You will receive a full refund of the of the monthly
service fee. If You or We terminate this Contract after thirty (30) days following the Enrollment
Date, We will refund the remainder of the monthly service fee, pro-rated on a daily basis as
measured by the date You cancel the Contract. We will also discontinue all monthly charges
for the Plan as of the effective date of cancellation. Any termination and cancellation of Your
wireless service with ROGERS for any reason constitutes cancellation of this Contract by
You, subject to the terms and conditions of this Contract.
Electronic Delivery. You expressly and knowingly agree and consent to permit Us
(including any third party vendor, or representative through which we provide services under
this Contract) to make disclosures and provide notices to You by bill message, text
message, letter or e-mail, or any other method in accordance with Your Rogers Terms of
Service.
Service Contract. This Contract is a contract between You and Us that provides the
specified services outlined herein. This contract is not an insurance policy and provides
no insurance coverage or insurance benefits to You.
Page 6 of 7
Limits of Liability. In the event of any error, omission or failure by Us or Our agents or
service providers with respect to the Premium Device Protection Plan Contract or the
services provided by Us or Our agents or service providers hereunder, Our
RESPONSIBILITY AND LIABILITY AND THAT OF OUR AGENTS OR SERVICE
PROVIDERS SHALL BE LIMITED TO THE CHARGES ACTUALLY PAID BY YOU FOR
THE PREMIUM DEVICE PROTECTION PLAN CONTRACT (BUT NO MORE THAN THE
LAST TWENTY-FOUR (24) MONTHLY CHARGES YOU PAID FOR THE PREMIUM
DEVICE PROTECTION PLAN CONTRACT). THIS IS YOUR SOLE REMEDY FOR ANY
ERRORS, OMISSIONS OR FAILURE OF US OR OUR AGENTS OR SERVICE
PROVIDERS’ PERFORMANCE. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE
OR OUR AGENTS OR SERVICE PROVIDERS BE LIABLE FOR ECONOMIC LOSSES,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE
DAMAGES (EVEN IF WE OR OUR AGENTS OR SERVICE PROVIDERS HAVE BEEN
ADVISED OF OR HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES) ARISING
FROM THE PREMIUM DEVICE PROTECTION PLAN CONTRACT OR OUR AGENTS’
OR SERVICE PROVIDERS’ PERFORMANCE UNDER THE PREMIUM DEVICE
PROTECTION PLAN CONTRACT, OR UNDER ANY PROVISION OF THIS CONTRACT,
SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS
OR LOST BUSINESS. EXCEPT AS OTHERWISE EXPRESSLY STATED IN THIS
CONTRACT, WE HEREBY SPECIFICALLY DISCLAIM ANY AND ALL CONDITIONS,
REPRESENTATIONS OR WARRANTIES, STATUTORY, EXPRESS OR IMPLIED,
REGARDING THE PREMIUM DEVICE PROTECTION PLAN CONTRACT AND
SERVICES TO BE PROVIDED HEREUNDER BY US AND OUR AGENTS OR SERVICE
PROVIDERS, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING
FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
Force Majeure. We have no responsibility for delays or failures due to acts of God, fire,
flood, explosion, war, revolution, acts of public enemy or terrorist, labour difficulties,
including without limitation strikes, slowdowns, picketing or boycotts, civil commotion,
embargo, acts of government in, military authority, or the elements, or other causes beyond
our reasonable control, and in such event We may cancel this Contract and the Premium
Device Protection Plan Contract immediately.
Prohibitions on Transfer and Abuse of the Premium Device Protection Plan Contract.
This Premium Device Protection Plan is for Your use only. It is only transferable by
ROGERS to any other person. Wireless devices owned or leased by anyone other than
You may not be made a Covered Equipment. Any abuse of the Premium Device Protection
Plan by You, including but not limited to seeking replacement of a wireless device not
belonging to You, may result in termination of this Contract upon notice.
Concealment, Misrepresentation of Fraud. The protection provided by this Contract is
void if You commit fraud or intentionally conceal or misrepresent a material fact concerning
this Contract, the Protected Device, Your interest in the Protected Device, or a Service
Request under this Contract.
Data Privacy. As part of the services offered to You pursuant to this Contract, ROGERS
may collect, use, and disclose personal information about You for the purposes of
establishing, managing, and maintaining our relationship in accordance with ROGERS’
privacy policy, available at www.rogers.com/privacy. Your information may be shared with
Our service providers and with other third parties that are located in countries outside of
Page 7 of 7
Canada, in accordance with ROGERS privacy policy.
ENDORSEMENT NO 1
This Endorsement effective 12:01 a.m. December 10, 2021 forms a part of Policy #7581895
issued to: Rogers Communications Canada Inc. (ACS)
by: AIG Insurance Company of Canada
It is hereby understood and agreed that Item 7 of the Certificate Declarations is hereby amended as
follows:
Item 7. Processing Fee/Deductible:
The processing fee (also known as the deductible) will be the amount corresponding to the retail value of
the Named Insured’s wireless device when initially purchased. The MSRP is the non-subsidized, non-
discounted retail price of the wireless device.
Deductibles - Apple iPhone 11 and earlier Apple iPhone models and iPads
Tier
MSRP
at the time of
Enrollment
Repair
Processing
Fee Screen
Break
Only*
(iPhone)
Repair
Processing
Fee All Other
Damage
(iPhone)
Repair
Processing
Fee Damage
(iPad)
Lost/Theft
Replacement
Processing Fee
1
$0 - $599.99
$39.00
$129.00
$49.00
$150.00
2
$600 - $799.99
$39.00
$129.00
$49.00
$200.00
3
$800 - $1,499.99
$39.00
$129.00
$49.00
$300.00
4
$1,500 - $3,000
$39.00
$129.00
$49.00
$400.00
* You may receive up to one Claim (excluding iPad) for repair of glass breakage only (with no other
defects or evidence of loss or failure present) for Your Covered Equipment and You will not be
required to pay a Repair Processing Fee.
Deductibles - Apple iPhone 12 and later Apple iPhone models
Tier
MSRP at the
time of
Enrollment
Repair
Processing
Fee First
Claim
Front
Screen or
Back Glass
Repair
Processing
Fee First
Claim**
Front
Screen and
Back Glass
Repair
Processing
Fee
Second and
Subsequent
Claims
Front
Screen or
Back Glass
Repair
Processing
Fee
Second and
Su
bsequent
Claims
Front
Screen and
Back Glass
Repair
Processing
Fee All
Other
Damage
Lost/Theft
Replacement
Processing
Fee
1
$0 - $599.99
0
$39.00
$39.00
$78.00
$129.00
$150.00
2
$600 - $799.99
0
$39.00
$39.00
$78.00
$129.00
$200.00
3
$800 - $1,499.99
0
$39.00
$39.00
$78.00
$129.00
$300.00
4
$1,500 - $3,000
0
$39.00
$39.00
$78.00
$129.00
$400.00
** If both the front screen and the back glass require repair at the same time, it counts as one claim.
All other terms and conditions remain unchanged.
_________________________
Authorized Representative
Dated: January 18, 2022
ENDORSEMENT NO. 2
This endorsement, effective 12:01 A.M. April 23, 2021 forms a part of Policy #7581895
Issued to: Rogers Communications Canada Inc. (ACS)
By: AIG Insurance Company of Canada
It is hereby understood and agreed that effective Item 5 – Authorized Representative of the Certificate
Declarations is amended to read as follows:
Program Administrator:
Name:
Likewize Device Protection, Ltd.
Address:
40 King Street West, Suite 2100
Toronto, ON M5H 3C2, Canada
Phone:
+1 844-225-6333
Producer:
Name: Paisley Partners Inc.
Address: 3385 Harvester Road, Suite 210
Burlington, Ontario
Canada L7N 3N2
Date of Producer Name Change: November 1, 2021
All other terms and conditions remain unchanged.
______________________________
Authorized Representative
Dated: January 19, 2022
ENDORSEMENT NO. 3
This endorsement, effective 12:01 A.M. May 5, 2022 forms a part of Policy No. 7581895 Issued
to: Rogers Communications Canada, Inc. (ACS)
By: AIG Insurance Company of Canada
It is hereby understood and agreed this policy is renewed for a further twelve (12) month period to
expire on May 5, 2023.
It is further agreed, the renewal premium to be charged is based on the monthly bordereaux.
All other terms and conditions remain unchanged.
Authorized Representative
Dated: May 3, 2022