Frequently Asked Questions

1 | P a g e v.2.0 – May 2023

Frequently Asked Questions - PayPal

Who can use PayPal services on Juice?

Any Mauritian resident over 18 years old with a Mauritian PayPal account and an MCB account,

registered to Juice, can use PayPal services on Juice.

What type of account is PayPal?

A PayPal account is not a bank account. It is a virtual wallet that can be used online to receive

payments securely or to pay for goods and services online. You do not earn interest on a PayPal

account balance.

Why should I use PayPal for online transactions?

 It is safer: You can buy or sell any item without sharing your full financial information

 It is faster: You do not need to enter your card details every time you make a transaction

online as your information is already stored in your account. Check outs are done more

conveniently with PayPal

 It is easier: You only need an email address and password to pay online

Is PayPal secure?

PayPal uses the highest levels of data encryption available and meets all Payment Card Industry

(PCI) data protection standards imposed by the main credit card associations worldwide, which

allows you to do your transactions securely.

How do I get my PayPal account verified?

 You need an MCB credit card to verify your PayPal account

 Log in to your PayPal account on www.paypal.com, go to ‘Profile’ and follow the steps

to complete your profile

Where can I see the PayPal features on MCB Juice?

PayPal features are available in the ‘Pay & Transfer’ module.

What are the PayPal options currently available on MCB Juice?

You will be able to perform the following PayPal transactions on the new app:

 Link your existing PayPal account

 Top up your PayPal account

 Send money to a third-party PayPal user from your PayPal account

 Withdraw money from your PayPal account

 Unlink your existing PayPal Account

2 | P a g e v.2.0 – May 2023

Why does the PayPal balance displayed on my MCB Juice not tally with my balance available

on www.PayPal.com?

While PayPal allows accounts to be held in various currencies, you can only view and transact

on your PayPal accounts held in USD on MCB Juice. MCB Juice will thus only show the balance

on your USD PayPal Account, not the USD equivalent of all your PayPal balances. For instance,

in scenario hereunder, MCB Juice would display a balance of USD 0.00.

Why are the PayPal Withdraw and Send money features not available?

The PayPal Withdraw and Send money features are not available when the balance on the USD

account is nil.

How do I create a PayPal Account in the new Juice?

This option is currently not available on MCB Juice. You will need to create your PayPal account

with a registered Mauritian address on www.paypal.com. Once this is done, you will be able to

link this account to MCB Juice.

How many PayPal accounts can I link to my MCB Juice?

You can only link one PayPal account.

I am getting an error message ‘invalid residency’ when trying to link my PayPal account on

MCB Juice. What should I do?

You will only be able to link your PayPal account to MCB Juice if the address registered to your

PayPal account is a Mauritian one. Verify in your PayPal account settings whether the country

is set to Mauritius. If it is not, please close the existing PayPal account and open a new one with

the correct address.

How do I check my available balance in my PayPal account?

You will see your PayPal account balance on the PayPal dashboard directly on your Juice app.

3 | P a g e v.2.0 – May 2023

Why can I only make withdrawals, send money and top up transactions in US Dollars (USD)?

PayPal does not support the Mauritian Rupee (MUR). Hence, all transactions are carried out in

US Dollars (USD).

What is a ‘Top up’ transaction?

It allows you to transfer funds instantly from your MCB Savings or Current account to your

PayPal account to cover your online shopping or payment needs. Funds transferred to your

PayPal account are available for immediate use.

What is a ‘Send Money’ transaction?

It allows you to send money to other PayPal users directly from your own PayPal account to

your beneficiaries’ PayPal account, using only their email address. You will be able to send

money from your available PayPal balance.

The funds are available instantly to the recipient who can then:

 Use the funds for online shopping purposes or to make payments

 Withdraw the funds and transfer them to a bank account

What information do I need for a funds transfer (‘Send Money’) to another PayPal user?

All you need is the email address that your recipient has added to his/her PayPal account.

Can I top up my PayPal account or send money to other PayPal users at any MCB branch,

from Internet Banking, ATMs or other channels besides Juice?

No. This service is only available through Juice.

Is there a minimum or maximum amount for PayPal transactions?

You can top up/send any amount of at least USD 1.00 and withdraw from USD 5.00. PayPal rules,

regulations and requirements shall prevail for the transactions verification process.

If your PayPal account is ‘Verified’, there is no limit on the total amount of money you can

send from your account. However, you may be limited to $10,000, in a single transaction. (This

amount can vary depending on your currency.)

If your account is ‘Unverified’, there’s a limit on the total amount of money you can send from

your account.

Will my recipient receive an email notification after I have completed a transfer to another

PayPal user?

Yes. Both you and the recipient will receive a confirmation email from PayPal once the transfer

is completed.

Does my PayPal beneficiary need to be a Juice customer or live in Mauritius?

No, this is not a requirement.

4 | P a g e v.2.0 – May 2023

Can I amend/cancel a ‘Top up’/‘Send money’ that I have already sent?

No, once a transaction is validated at your level, it cannot be modified.

What are the fees associated with PayPal services on Juice?

 MCB and PayPal do not charge any fee to open a PayPal account or ‘Send money’

transactions

 MCB will charge a fee for ‘Top up’ and ‘Withdrawal’ transactions

 MCB will convert your withdrawal funds from USD to MUR and your ‘Top up’ from MUR

to USD according to bank’s daily conversion rate

 Associated fees and conversion rates are available on www.mcb.mu

What is the PayPal ‘Withdraw’ Service?

 It allows you, as an MCB PayPal account holder, to withdraw funds available in your

PayPal account and transfer it to any of your MCB accounts (Funds cannot be paid to an

MCB credit card). This service is available to Mauritian residents only as per PayPal’s

rules

 It is exclusive to MCB Bank customers, and is only accessible through Juice

 It is available to both individual customers and online sellers having an MCB account

with access to Juice

 When withdrawing funds from your PayPal account, you are required to specify the

amount you want to withdraw in US Dollars (USD). If your account contains funds in

another currency, the funds will be converted automatically to USD first and the

withdrawal will be completed

 Your MCB account will be credited in the destination account currency with the net

amount due to you, after all fees have been deducted and currency conversion from USD

to the destination account currency

 A withdrawal transaction may take up to 3 business days to be available in the

designated MCB account

How do I view the transaction(s) done from my PayPal account?

You can have access to your transaction history by logging to www.paypal.com

Where can I see the status of my PayPal ‘Withdrawal’?

You will soon be able to see this on your ‘Withdrawal’ Dashboard. In the meantime, please check

your bank account - withdrawals are reflected in your bank account within 3 days

approximately.

What are the Terms & Conditions associated with PayPal services on Juice?

To access the list of conditions, please click here.

5 | P a g e v.2.0 – May 2023

How long does it take to receive payments through PayPal?

 Payment on the PayPal platform is almost instant

 Account ‘Top up’ is instantly reflected in your PayPal account

 Account ‘Send money’ is almost instantly reflected in your recipient’s PayPal account

 ‘Withdrawal’ from a PayPal account takes a maximum of 3 business days to reflect in

your linked MCB account

Are there any restrictions when doing transactions?

Some restrictions may apply and may vary according to each country’s specific laws and policies.

For more details, log on www.paypal.com.

How do I close my PayPal account?

Account.

How do I unlink my PayPal account?

This feature is now available on MCB Juice. First tap on the 3 dots from the PayPal Dashboard, then select

“Unlink PayPal Account”.

How do I change the details of my PayPal account?

You will be able to add or change your address (excluding the country), update mobile number,

etc.

My PayPal account has been hacked and shows a PayPal transaction I did not initiate. What

should I do?

Contact PayPal immediately via the ‘Contact Us’ or ‘Help’ options in your PayPal account.