2019 Jeep Gas Generic Warranty

All Vehicles

WARRANTY-GAS

2019

IMPORTANT

This booklet contains FCA US LLC limited warranties. It should

be kept in your vehicle and presented to your Dealer if any war-

ranty service is needed.

The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1Yr/

12,000 Mi

2Yr/

24,000 Mi

3Yr/

36,000 Mi

3Yr/

50,000 Mi

3Yr/

Unlimited

5Yr/

50,000 Mi

5Yr/

60,000 Mi

5Yr/

100,000 Mi

5Yr/

Unlimited

7Yr/

70,000 Mi

8Yr/

80,000 Mi

Basic Limited Warranty Coverage

Special Extended Warranty

Coverage

Anti-Corrosion Perforation Limited

Warranty:

— All Panels

— Outer Panels

Powertrain Limited Warranty

Federal Emissions Warranty

Federal Emissions Warranty:

— Specified Comp.

WARRANTY COVERAGE AT A GLANCE

Your Legal Rights Under These Limited Warranties

...4

2. What’s Covered Under FCA US LLC’s Warranties ..5

2.1 Basic Limited Warranty ..................5

2.2 Corrosion Warranty .....................8

2.3 Restraint System Limited Warranty

(Vehicles Sold And Registered In The State Of

Kansas Only)

.........................8

2.4 Powertrain Limited Warranty ..............9

3. What’s Not Covered ......................11

3.1 Modifications Not Covered ...............11

3.2 Environmental Factors Not Covered .........12

3.3 Maintenance Costs Not Covered ...........12

3.4 Racing Not Covered ...................12

3.5 Certain Kinds Of Corrosion Not Covered .....13

3.6 Other Exclusions ......................13

3.7 Total Loss, Salvage, Junk, Or Scrap Vehicles

Not Covered ........................14

3.8 Restricted Warranty ....................14

4. Other Terms Of Your Warranties ..............15

4.1 Exchanged Parts May Be Used In Warranty

Repairs ............................15

4.2 Pre-Delivery Service ...................15

4.3 Production Changes ....................15

5. Emission Warranties Required By Law .........16

5.1 Federal Emission Warranty ...............16

5.2 Emission Performance Warranty ...........17

TABLE OF CONTENTS

6. How To Get Warranty Service ...............18

6.1 Where To Take Your Vehicle ..............18

6.2 How To Get Roadside Assistance Service -

U.S. Or Canada Only *

.................19

6.3 Emergency Warranty Repairs .............21

6.4 Getting Service Under The Federal Emission

Performance Warranties .................22

7. How To Deal With Warranty Problems ..........23

7.1 Steps To Take ........................23

7.2 Helpful Addresses and Telephone Numbers ...26

8. Optional Service Contract ..................27

9. Maintenance ...........................28

9.1 General Information ...................28

9.2 Where To Go For Maintenance ............28

TABLE OF CONTENTS

1. Your Legal Rights Under

These Limited Warranties

The warranties contained in this booklet are the only

express warranties that FCA US LLC (⬙FCA US⬙) makes

for your vehicle. These warranties give you specific

legal rights. You may also have other rights that vary

from state to state. For example, you may have some

implied warranties, depending on the state where your

vehicle was sold or is registered.

These implied warranties are limited, to the extent

allowed by law, to the time periods covered by the

express written warranties contained in this booklet.

If you use your vehicle primarily for business or

commercial purposes, then these implied warranties do

not apply and FCA US completely disclaims them to the

extent allowed by law. And the implied warranty of

fitness for a particular purpose does not apply if your

vehicle is used for racing, even if the vehicle is equipped

for racing.

Some states do not allow limitations on how long an

implied warranty lasts, so the above limitations may

not apply to you.

1.1 Incidental And Consequential

Damages Not Covered

Your warranties don’t cover any incidental or conse-

quential damages connected with your vehicle’s fail-

ure, either while under warranty or afterward.

Examples of such damages include:

• Lost time;

• Inconvenience;

• The loss of the use of your vehicle;

• The cost of rental vehicles, gasoline, telephone, travel,

or lodging;

• The loss of personal or commercial property; and

• The loss of revenue.

Some states don’t allow incidental or consequential

damages to be excluded or limited, so this exclusion

may not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

2. What’s Covered Under FCA

US LLC’s Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?

You are covered by the Basic Limited Warranty if you

are a purchaser for use of the vehicle.

B. What’s Covered

The Basic Limited Warranty covers the cost of all parts

and labor needed to repair any item on your vehicle

when it left the manufacturing plant that is defective in

material, workmanship or factory preparation. There is

no list of covered parts since the only exception are tires

and Unwired headphones. You pay nothing for these

repairs. These warranty repairs or adjustments — includ-

ing all parts and labor connected with them — will be

made by an authorized dealer at no charge, using new or

remanufactured parts.

C. Items Covered By Other Warranties

The following are covered by separate warranties offered

by their makers. They are not covered by the Basic

Limited Warranty:

• Tires;

• Unwired headphones; or

• Items added or changed after your vehicle left the

manufacturing plant, such as accessories or protection

products, or items changed because of customization

or van conversion.

Be sure you get a copy of any warranty that applies to

these items from an authorized dealer, or from the maker

of the product.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

D. Towing Costs Are Covered Under Certain

Circumstances

The Roadside Assistance covers the cost of towing your

vehicle to the nearest Chrysler, Dodge, Jeep, or Ram

authorized dealer if your vehicle becomes disabled as a

result of a mechanical breakdown. If you choose to go to

another dealership, you will be responsible for the cost if

the extra distance exceeds ten miles. See Section 6.2 for

information on how to get towing service in the United

States and Canada.

E. When It Begins

The Basic Limited Warranty begins on either of the

following dates, whichever is earlier:

• The date you take delivery of the vehicle; or

• The date when the vehicle was first put into service —

for example, as a dealer “demo” or as a FCA US

company vehicle.

F. When It Ends

The Basic Limited Warranty lasts for 36 months from the

date it begins or for 36,000 miles on the odometer,

whichever occurs first. But the following items are

covered only for 12 months or for 12,000 miles on the

odometer, whichever occurs first:

• Brakes (rotors, pads, linings, and drums);

• Wiper Blades;

• Clutch Discs or Modular Clutch Assembly (as

equipped);

• Windshield and Rear Window; and

• Wheel Alignment and Wheel Balancing.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

G. Registration And Operation Requirements

The Basic Limited Warranty covers your vehicle only if:

• It was built for sale in the U.S.;

• It’s registered in the U.S.;

• It’s driven mainly in the U.S. or Canada; and

• It’s operated and maintained in the manner described

in your Owner’s Manual.

H. If Your Vehicle Leaves the United States (We

Include U.S. Possessions and Territories as

Part of the United States for Warranty

Purposes):

EXCEPT WHERE SPECIFICALLY REQUIRED

BY LAW, THERE IS NO WARRANTY

COVERAGE ON THIS VEHICLE IF IT IS

SOLD IN OR REGISTERED IN COUNTRIES

OTHER THAN THE UNITED STATES.

This policy does not apply to vehicles that have

received authorization for export from FCA US.

Dealers may not give authorization for export. You

should consult an authorized dealer to determine this

vehicle’s warranty coverage if you have any ques-

tions.

This policy does not apply to vehicles registered

to U.S. government officials or military personnel on

assignment outside of the United States.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

2.2 Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for use of the

vehicle.

B. What’s Covered

This warranty covers the cost of all parts and labor

needed to repair or replace any sheet metal panels that

get holes from rust or other corrosion. If a hole occurs

because of something other than corrosion, this warranty

does not apply. Cosmetic or surface corrosion — result-

ing, for example, from stone chips or scratches in the

paint — is not covered. For more details on what isn’t

covered by this warranty, see 3.5.

C. How Long It Lasts

The Corrosion Warranty starts when your Basic Limited

Warranty begins under 2.1 E.

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with no

mileage limit.

•

For an outer-body sheet metal panel — one that is

finish-painted and that someone can see when walking

around the vehicle — the limits are five years or

unlimited miles on the odometer, whichever

occurs first.

D. What’s Not Covered

Please note that while the standard Corrosion Limited

Warranty applies to defects in material and/or workman-

ship, it does not cover the vehicle’s matte finish appear-

ance (if equipped).

Maintaining the matte finish appearance is solely the

responsibility of the vehicle owner as described in your

Owner’s Information.

2.3 Restraint System Limited Warranty

(Vehicles Sold And Registered In The

State Of Kansas Only)

For vehicles sold and registered in the State of Kansas,

seat belts and related seat belt components are warranted

against defects in workmanship and materials for ten

years, regardless of mileage. This warranty does not

cover replacement of seat belts and related components

required as the result of collision.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

2.4 Powertrain Limited Warranty

A. Who Is Covered?

You are covered by the Powertrain Limited Warranty if

you are a purchaser for use of the vehicle.

B. What’s Covered

The Powertrain Limited Warranty covers the cost of all

parts and labor needed to repair a powertrain component

listed in section 2.4 E below that is defective in work-

manship and materials.

C. How Long It Lasts

The Powertrain Limited Warranty lasts for up to five

years or 60,000 miles on the odometer, whichever occurs

first, calculated from the start date of the Basic Limited

Warranty, as set forth in Section 2.1 E.

D. Towing Costs Are Covered

The Roadside Assistance covers the cost of towing your

vehicle to the nearest authorized Chrysler, Dodge, Jeep

or Ram dealer if your vehicle cannot be driven because

a covered part has failed.

If you choose to go to another dealership, you will be

responsible for the cost if the extra distance exceeds ten

miles. See Section 6.2 for information on how to get

towing service in the United States and Canada.

E. Parts Covered

The Powertrain Limited Warranty covers these parts and

components of your vehicle’s powertrain supplied by

FCA US:

Gasoline Engine:

Cylinder block and all internal parts; cylinder head

assemblies; timing case, timing chain, timing belt, gears

and sprockets; vibration damper; oil pump; water pump

and housing; intake and exhaust manifolds; flywheel

with starter ring gear; core plugs; valve covers; oil pan;

turbocharger housing and internal parts; turbocharger

wastegate actuator; supercharger; serpentine belt ten-

sioner; seals and gaskets for listed components only.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

Transmission:

Transmission case and all internal parts; torque con-

verter; drive/flex plate; transmission range switch; speed

sensors; pressure sensors; transmission control module;

bell housing; oil pan; seals and gaskets for listed com-

ponents only.

NOTE: MANUAL TRANSMISSION CLUTCH

PARTS ARE NOT COVERED AT ANY TIME.

Front Wheel Drive:

Transaxle case and all internal parts; axle shaft assem-

blies; constant velocity joints and boots; differential

cover; oil pan; transaxle speed sensors; transaxle sole-

noid assembly; PRNDL position switch; transaxle elec-

tronic controller; torque converter; seals and gaskets for

listed components only.

NOTE: MANUAL TRANSMISSION CLUTCH

PARTS ARE NOT COVERED AT ANY TIME.

All Wheel Drive (AWD):

Power transfer unit and all internal parts; viscous cou-

pler; axle housing and all internal parts; constant velocity

joints and boots; driveshaft and axle shaft assemblies;

differential carrier assembly and all internal parts; output

ball bearing; output flange; end cover; overrunning

clutch; vacuum motor; torque tube; pinion spacer and

shim, seals and gaskets for listed components only.

Rear Wheel Drive:

Rear axle housing and all internal parts; axle shafts; axle

shaft bearings; drive shaft assemblies; drive shaft center

bearings; universal joints and yokes; seals and gaskets

for listed components only.

Four-Wheel Drive (4X4):

Transfer case and all internal parts; transfer case control

module and shift mode motor assembly; axle housing

and all internal parts; axle shafts; axle shaft bearings;

drive shafts assemblies (front and rear); drive shaft

center bearings; universal joints and yokes; disconnect

housing assembly; seals and gaskets for the listed com-

ponents only.

F. Other Provisions Of This Powertrain Limited

Warranty

All other terms of the New Vehicle Limited Warranty

including the Section 1 (Your Rights Under These

Limited Warranties) and Section 3 (What’s Not Covered)

apply to this Powertrain Limited Warranty.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

3. What’s Not Covered

3.1 Modifications Not Covered

A. Some Modifications Don’t Void The

Warranties But Aren’t Covered

Certain changes that you might make to your vehicle do

not, by themselves, void the warranties described in this

booklet. Examples of some of these changes are:

• Installing non-FCA US parts, components, or equip-

ment (such as a non-FCA US radio or speed control);

and

• Using special non-FCA US materials or additives.

But your warranties don’t cover any part that was not

on your vehicle when it left the manufacturing plant or is

not certified for use on your vehicle. Nor do they cover

the costs of any repairs or adjustments that might be

caused or needed because of the installation or use of

non-FCA US parts, components, equipment, materials,

or additives.

Performance or racing parts are considered to be

non-FCA US parts. Repairs or adjustments caused by

their use are not covered under your warranties.

Examples of the types of alterations not covered are:

• Installing accessories — except for genuine FCA

US/MOPAR accessories installed by an authorized

Chrysler, Dodge, Jeep or Ram dealer;

• Applying rustproofing or other protection products;

• Changing the vehicle’s configuration or dimensions,

such as converting the vehicle into a limousine or

food service vehicle; or

• Using any refrigerant that FCA US has not approved.

B. Modifications That WILL Void Your

Warranties

These actions will void your warranties:

• Disconnecting, tampering with, or altering the odom-

eter will void your warranties, unless your repairing

technician follows the legal requirements for repairing

or replacing odometers; or

• Attaching any device that disconnects the odometer

will also void your warranties.

WHAT’S NOT COVERED

3.2 Environmental Factors Not Covered

Your warranties don’t cover damage caused by environ-

mental factors such as airborne fallout, bird droppings,

insect damage, chemicals, tree sap, salt, ocean spray,

acid rain, and road hazards. Nor do your warranties

cover damage caused by hailstorms, windstorms, torna-

does, sandstorms, lightning, floods, and earthquakes.

Your warranties do not cover conditions resulting

from anything impacting the vehicle. This includes

cracks and chips in glass, scratches and chips in painted

surfaces, or damage from collision.

3.3 Maintenance Costs Not Covered

Your warranties don’t cover the costs of repairing

damage caused by poor or improper maintenance. Nor

do they cover damage caused by the use of contaminated

fuels, or by the use of fuels, oils, lubricants, cleaners or

fluids other than those recommended in your Owner’s

Manual.

The warranties don’t cover the costs of your vehicle’s

normal or scheduled maintenance — the parts and

services that all vehicles routinely need. Some of these

parts and services, which your warranties don’t cover,

include:

• Lubrication;

• Engine tune-ups;

• Replacing filters, coolant, spark plugs, bulbs, or fuses

(unless those costs result from a covered repair);

• Cleaning and polishing; and

• Replacing worn wiper blades, worn brake pads and

linings, or clutch linings.

3.4 Racing Not Covered

Your warranties don’t cover the costs of repairing

damage or conditions caused by racing, nor do they

cover the repair of any defects that are found as the result

of participating in a racing event.

WHAT’S NOT COVERED

3.5 Certain Kinds Of Corrosion Not

Covered

Your warranties don’t cover the following:

• Corrosion caused by accident, damage, abuse, or

vehicle alteration;

• Surface corrosion caused by such things as industrial

fallout, sand, salt, hail, ocean spray, and stones;

• Corrosion caused by the extensive or abnormal trans-

port of caustic materials like chemicals, acids, and

fertilizers; and

• Corrosion of special bodies, body conversions, or

equipment that was not on your vehicle when it

left the manufacturing plant or was not supplied by

FCA US.

3.6 Other Exclusions

Your warranties don’t cover the costs of repairing

damage or conditions caused by any of the following:

• Fire or accident;

• Abuse or negligence;

• Misuse — for example, driving over curbs or over-

loading;

• Tampering with the emission systems, or with a part

that could affect the emission systems;

• Use of used parts, even if they were originally

supplied by FCA US (however, authorized FCA US /

MOPAR remanufactured parts are covered);

• Windshield or rear window damage from external

objects;

• Any changes made to your vehicle that don’t comply

with FCA US; or

• Using any fluid that doesn’t meet the minimum

recommendations in your Owner’s Manual.

WHAT’S NOT COVERED

3.7 Total Loss, Salvage, Junk, Or Scrap

Vehicles Not Covered

A vehicle has no warranty coverage of any kind if:

• The vehicle is declared to be a total loss by an

insurance company;

• The vehicle is rebuilt after being declared to be a total

loss by an insurance company; or

• The vehicle is issued a certificate of title indicating

that it is designated as “salvage,” “junk,” “rebuilt,”

“scrap,” or some similar word.

FCA US will deny warranty coverage without notice

if it learns that a vehicle is ineligible for coverage for any

of these reasons.

3.8 Restricted Warranty

Your warranties can also be restricted by FCA US.

FCA US may restrict the warranty on your vehicle if the

vehicle is not properly maintained, or if the vehicle is

abused or neglected, and the abuse or neglect interferes

with the proper functioning of the vehicle. If the war-

ranty is restricted, coverage may be denied or subject to

approval by FCA US before covered repairs are

performed.

WHAT’S NOT COVERED

4. Other Terms Of Your

Warranties

4.1 Exchanged Parts May Be Used In

Warranty Repairs

In the interest of customer satisfaction, FCA US may

offer exchange service on some vehicle parts. This

service is intended to reduce the amount of time your

vehicle is not available for your use because of repairs.

Parts used in exchange service may be new, remanufac-

tured, reconditioned, or repaired, depending on the part

involved.

All exchange parts that might be used meet FCA US

standards, and have the same warranties as new parts.

Examples of the kinds of parts that might be serviced

in this way are:

• Engine assemblies;

• Transmission assemblies;

• Instrument Cluster Assemblies;

• Radios, CD and DVD players;

• Speedometers; and

• Powertrain Control Modules.

To help control suspected ozone-depleting agents, the

EPA requires the capture, purification, and reuse of

automotive air-conditioning refrigerant gases. As a re-

sult, a repair to the sealed portion of your air-

conditioning system may involve the installation of

purified reclaimed refrigerant.

4.2 Pre-Delivery Service

A defect in or damage to the mechanical, electrical,

sheet-metal, paint, trim, and other components of your

vehicle may have occurred at the factory or while it was

being shipped to an authorized dealer.

Such a defect or damage is usually detected and

corrected at the factory. In addition, dealers must inspect

each vehicle before delivery. They repair any defects or

damage detected before the vehicle is delivered to you.

4.3 Production Changes

Changes may be made in vehicles sold by FCA US and

its authorized dealers at any time without incurring any

obligation to make the same or similar changes on

vehicles previously built or sold.

OTHER TERMS OF YOUR WARRANTIES

5. Emission Warranties Required

By Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 Miles

Federal law requires FCA US to warrant the following

emissions parts for 2 years or 24,000 miles, whichever

occurs first. FCA US covers all of these parts under the

Basic Limited Warranty for 3 years or 36,000 miles,

whichever occurs first.

Gas

• Air system controls

• Electronic fuel injection system, including injector

• Evaporative-emission canister and controls

• Exhaust manifold

• Exhaust gas recirculation valve and control system

•

Exhaust pipes (between exhaust manifold and catalyst)

• Fuel cap and tank assembly, pump, and fuel lines

• Ignition system

• Intake manifold

• On-board diagnostic-system components

• Oxygen sensors

• Positive crankcase-ventilation (PCV) valve or orifice

• Secondary ignition wires

• Spark plugs

• Throttle body

• Transmission-control module

• Vacuum hoses, clamps, and fittings, as well as tubing

used for these components

• Vacuum, temperature, altitude, speed, time-sensitive

valves, sensors, and switches used in these compo-

nents and systems

EMISSION WARRANTIES REQUIRED BY LAW

B. Parts Covered for 8 years or 80,000 miles

If your vehicle has one of the following parts, this

Federal Emission Warranty covers that part for a period

of 8 years or 80,000 miles, whichever occurs first,

calculated from the start of the Basic Limited Warranty

as set forth in Section 2.1 E. The covered parts are:

• Belt Driven Hybrid Starter Generator

• Catalytic Converter

• Powertrain Control Module

• Power Pack Unit - 48 Volts

5.2 Emission Performance Warranty

This warranty supplements the federal warranty under 5.1.

It lasts for two years or 24,000 miles on the odometer,

whichever occurs first. If your vehicle has one of the

following parts, catalytic converter and powertrain control

module, this Federal Emission Warranty covers that part

for a period of eight years or 80,000 miles, whichever

occurs first. These limits are counted from the time when

your Basic Limited Warranty begins under 2.1 E. The

Emission Performance Warranty covers the cost of repair-

ing or adjusting any components or parts that might be

needed for your vehicle to pass Federal Emission Stan-

dards for a federally approved state or local emissions test,

but only if:

• Your vehicle has failed a federally approved state or

local emissions test;

• Your vehicle has been maintained and operated prop-

erly up until it fails such a test; and

• You face a real penalty — for example, a fine or the

loss of the use of your vehicle — because the vehicle

has failed the test.

Section 6.4 explains how to get service under

this warranty.

EMISSION WARRANTIES REQUIRED BY LAW

6. How To Get Warranty Service

6.1 Where To Take Your Vehicle

A. In the United States (We Include U.S.

Possessions And Territories As Part Of The

United States For Warranty Purposes):

Warranty service must be done by an authorized

Chrysler, Dodge, Jeep or Ram dealer. We strongly

recommend that you take your vehicle to your Selling

Dealer. They know you and your vehicle best, and are

most concerned that you get prompt and high quality

service. If you move within the United States, warranty

service may be requested from any authorized Chrysler,

Dodge, Jeep or Ram dealer.

B. In Canada And Mexico:

If you are traveling temporarily in Canada or Mexico,

and your vehicle remains registered in the United States,

your FCA US warranty still applies. Service may be

requested at any authorized Chrysler, Dodge, Jeep or

Ram dealership.

C. In A Foreign Country Outside Of North

America:

If you are traveling temporarily outside of North

America, and your vehicle remains registered in the

United States:

• You should take your vehicle to an authorized

Chrysler, Dodge, Jeep or Ram dealer. They should

give you the same warranty service you receive in the

United States.

• If the authorized dealership charges you for repairs

which you feel should be covered under your war-

ranty, please get a detailed receipt for the work done.

Make sure that this receipt lists all warranty repairs

and parts that were involved. (This receipt will be

similar to the one used by the authorized dealer who

normally services your vehicle.)

• When your vehicle returns to the United States,

contact the FCA US Customer Assistance Center

section 7.2 for reimbursement consideration. You will

normally need to provide a copy of the receipt, your

vehicle registration and any other relevant documents.

• Reimbursement will not be considered if the vehicle

does not return to the United States.

HOW TO GET WARRANTY SERVICE

D. If You Move:

If you move to another country, be sure to contact the

FCA US Customer Assistance Center section 7.2 and the

customs department of the destination country before

you move. Vehicle importation rules vary considerably

from country to country. You may be required to present

documentation of your move to FCA US in order to

continue your warranty coverage. You may also be

required to obtain documentation from FCA US in order

to register your vehicle in your new country.

E. Notice:

If your vehicle is registered outside of the United States,

and you have not followed the procedure set out above,

your vehicle will no longer be eligible for warranty

coverage of any kind. (Vehicles registered to United

States government officials or military personnel on

assignment outside of the U.S. will continue to be

covered.)

6.2 How To Get Roadside Assistance

Service - U.S. Or Canada Only *

A. Who Is Covered:

You are covered by the Roadside Assistance services if

you are a purchaser for use of the vehicle. The Roadside

Assistance services lasts for five years or 60,000 miles

on the odometer, whichever occurs first, calculated from

the start date of the Basic Limited Warranty, as set forth

in Section 2.1 E.

* Towing services provided through Cross Country Motor Club, Inc.,

Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where

services are provided by Cross Country Motor Club of California, Inc.,

Medford, MA 02155.

HOW TO GET WARRANTY SERVICE

B. What To Do:

If your vehicle requires jump start assistance, out of

gas/fuel delivery, tire service, lockout service or towing as

a result of a mechanical breakdown, call 800-521-2779 for

assistance.

Provide your name, vehicle identification number,

license plate number, and your location, including the

telephone number from which you are calling. Briefly

describe the nature of the problem and answer a few

simple questions.

You will be given the name of the service provider and

an estimated time of arrival. If you feel you are in an

“unsafe situation”, please let us know. With your con-

sent, we will contact local police or safety authorities.

C. Covered Services:

Flat Tire Service

If you are inconvenienced by a flat tire, we will dispatch

a service provider to use your vehicle’s temporary spare

tire (if equipped) as recommended in your Owner’s

Manual. This is not a permanent flat tire repair.

Out of Gas/Fuel Delivery

Drivers can’t always count on a gas station being nearby -

especially when traveling away from home. We will

dispatch a service provider to deliver a small amount of

fuel (maximum 2 gallons) to get you to a nearby station.

Battery Jump Assistance

No time is a good time for a dead battery, but with

Roadside Assistance, you don’t have to worry about

being stranded. We will dispatch a service provider to

provide you with a battery jump anytime, day or night.

HOW TO GET WARRANTY SERVICE

Lockout Service

Whether the keys are locked in your vehicle or frozen

locks are keeping you from getting on your way, Road-

side Assistance can assist you. This service is limited to

providing access to the vehicle’s seating area. It does not

cover the cost of replacement keys.

Towing Service

Our towing service gives you peace of mind and confi-

dence. If your vehicle becomes disabled as a result of a

mechanical breakdown, Roadside Assistance will dis-

patch towing service to transport your vehicle to the

closest authorized Chrysler, Dodge, Jeep or Ram dealer.

If you choose to go to another dealership, you will be

responsible for the cost if the extra distance exceeds ten

miles.

D. If Unable To Contact Roadside Assistance:

If you are unable to contact Roadside Assistance and you

obtain towing services on your own, you may submit

your original receipts from the licensed towing or service

facility, for services rendered within 30 days of the

occurrence. Be sure to include your vehicle identification

number, odometer mileage at the time of service and

current mailing address. We will process the claim based

on vehicle and service eligibility. If eligible, we will

reimburse you for the reasonable amounts you actually

paid, based on the usual and customary charges for that

service in the area where they were provided. FCA US’s

determination relating to reimbursement are final.

Correspondence should be mailed to:

FCA US Towing Assistance

P.O. Box 9145

Medford, MA 02155

Attention: Claims Department

6.3 Emergency Warranty Repairs

If you have an emergency and have to get a warranty

repair made by someone other than an authorized

Chrysler, Dodge, Jeep or Ram dealer, follow the reim-

bursement procedure in 6.1 C.

HOW TO GET WARRANTY SERVICE

6.4 Getting Service Under The Federal

Emission Performance Warranties

A. What To Do

If your vehicle has failed an emissions test described

in 5.2:

• Take it to an authorized Chrysler, Dodge, Jeep or Ram

dealer as soon as possible.

• Give the service representative the printout showing

that your vehicle failed the test.

• If possible, bring all service receipts, maintenance

logs, and records proving that your vehicle has been

properly maintained, since you may be required to

show them.

B. Further Steps You Can Take, And How To

Get More Information

If you think your authorized dealer has wrongly denied

you emission-warranty coverage, follow the steps de-

scribed in 7.1. FCA US will reply to you in writing

within 30 days after receiving your complaint (or within

the time limit required by local or state law). If the owner

is not notified within 30 days that a performance

warranty claim is denied, the manufacturer must repair

the vehicle free of charge.

If you want more information about getting service

under the Federal Emission Warranty or the Performance

Warranty, or if you want to report what you think is a

violation of these warranties, you can contact:

Manager, Certification and Compliance

Division Warranty Claims

Environmental Protection Agency

1200 Pennsylvania Avenue, NW

Mail Code 6403J

Washington, D. C. 20460

HOW TO GET WARRANTY SERVICE

7. How To Deal With Warranty

Problems

7.1 Steps To Take

A. In General

Normally, warranty problems can be resolved by your

authorized dealer’s sales or service departments. That’s

why you should always talk to your authorized dealer’s

service manager or sales manager first. But if you’re not

satisfied with your dealer’s response to your problem,

FCA US recommends that you do the following:

Step 1:

Discuss your problem with the owner or general manager

of the authorized dealership.

Step 2:

If your authorized dealer still can’t resolve the problem,

contact the FCA US Customer Assistance Center. You’ll

find the address in section 7.2.

B. What FCA US Will Do

Once you have followed the two steps described in

7.1 A, a FCA US representative at FCA US headquarters

will review your situation. If it’s something that FCA US

can help you with, FCA US will provide an authorized

dealer with all the information and assistance necessary

to resolve the problem. Even if FCA US can’t help you,

FCA US will acknowledge your contact and explain

FCA US’s position.

C. If Your Problem Still Isn’T Resolved For

Customers Residing In Arkansas, Idaho,

Kentucky, Minnesota And Montana ONLY:

If you can’t resolve your warranty problem after follow-

ing the two steps described in 7.1 A, and you live in

Arkansas, Idaho, Kentucky, Minnesota or Montana

ONLY, you can contact the FCA US LLC Customer

Arbitration Process in your area.

You may obtain a brochure describing FCA US LLC’s

Customer Arbitration Process, including an application,

by calling 877-426-5337 for assistance.

HOW TO DEAL WITH WARRANTY PROBLEMS

This service is strictly voluntary, and you may submit

your dispute directly to the Customer Arbitration Process

(CAP) at no cost. The CAP is administered by an

independent dispute settlement organization and may be

contacted in writing at the following address:

National Center for Dispute Settlement

FCA US LLC

P.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involving

FCA US LLC (⬙FCA US⬙) Limited Warranty or a FCA

US/Mopar Part Limited Warranty. The CAP does not

review disputes involving the sale of a new or used

vehicle, personal injury/property damage claims, dis-

putes relating to design of the vehicle or part, or disputes

which are already the subject of litigation.

The CAP will need the following information from you:

1. Legible copies of all documents and repair orders

relevant to your case,

2. Vehicle identification number of your vehicle,

3. A brief description of your unresolved concern,

4. The identity of your servicing/selling dealer,

5. The date(s) of repair(s) and mileage at the time,

6. Current mileage, and

7. A description of the action you expect to resolve your

concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)

will acknowledge receipt of your request, by mail,

within ten days, and advise you whether or not your

dispute is within the jurisdiction of the Process.

• When your request is within jurisdiction NCDS will

request FCA US and the dealer to present their side of

the dispute. You will receive copies of their responses.

•

While your dispute is pending NCDS or FCA US may

contact you to see if your case can be settled by

agreement. If a settlement is offered to you, FCA US

will ask you to sign a form that contains that settlement.

Your case will then be closed. There is no requirement

for you to participate in this settlement process.

HOW TO DEAL WITH WARRANTY PROBLEMS

• If you requested an oral hearing, a decision-maker

will contact you to arrange a convenient time and

place for a hearing. Usually, this will be at a dealer-

ship near you.

• If you request a documents-only review, a NCDS

panel will review and decide your case. Neither you,

the dealer nor FCA US need be present.

• NCDS will send you a written Statement of Decision.

This statement will include the decision, any action to

be taken by the dealer or FCA US and the time by

which the action must be taken. The decision will be

binding on the dealer and FCA US but not on you

unless you accept the decision.

• If any action is required on the part of the dealer or

FCA US you will be contacted within ten days after

the date by which the dealer or FCA US must act to

determine whether performance has been rendered.

• The entire dispute settlement process will normally

take no longer than 40 days.

• The CAP dispute settlement procedure does not take

the place of any state or Federal legal remedies

available to you. Whether or not you decide to submit

your dispute to the Process, you are free to pursue

other legal remedies.

D. Notice Under State Lemon Laws

Some states have laws allowing you to get a replacement

vehicle or a refund of the vehicle’s purchase price under

certain circumstances. These laws vary from state to

state. If your state law allows, FCA US requires that you

first notify us in writing of any service difficulty that you

may have experienced so that we can have a chance to

make any needed repairs before you are eligible for

remedies provided by these laws. In all other states, we

ask that you give us written notice of any service

difficulty. Send your written notice to the FCA US

Customer Assistance Center at the address in 7.2.

HOW TO DEAL WITH WARRANTY PROBLEMS

7.2 Helpful Addresses and Telephone

Numbers

Here are the addresses and telephone numbers of the

FCA US Customer Assistance Center that can help you

wherever you happen to be. Contact the one that covers

your area:

•

In the United States:

FCA US Customer Assistance Center

P.O. Box 21-8004

Auburn Hills, Michigan 48321-8004

Phone Number: 877-426-5337

To contact FCA US by email,

simply access the following website:

www.jeep.com

(click on the ⬙Contact Us⬙ button)

•

In Canada:

FCA Canada Inc.

Customer Service

Chrysler Centre

P.O. Box 1621

Windsor, Ontario N9A-4H6

Phone Number (English): 800-465-2001

Phone Number (French): 800-387-9983

•

In Mexico:

Customer Relations Office

Prolongación Paseo de la Reforma 1240

Santa Fe, Cuajimalpa CP 05348

Ciudad de México

Phone Number (in Mexico): 800-505-1300

Phone Number (outside Mexico): +(52) 55 50817568

•

In Puerto Rico and U.S. Virgin Islands:

Customer Service

FCA Carribbean LLC

Box 191857

San Juan, Puerto Rico 00919-1857

Phone Number: 877-426-5337

Fax Number: (787) 782-3345

HOW TO DEAL WITH WARRANTY PROBLEMS

8. Optional Service Contract

Mopar Vehicle Protection plans offer valuable protection

against repair costs when these warranties no longer

apply. They complement but don’t replace the warranty

coverages outlined in this booklet. A variety of plans are

available, covering various time-and-mileage periods

and various groups of the vehicle’s mechanical compo-

nents.

Mopar Vehicle Protection plans are the ONLY vehicle

extended protection plans authorized, endorsed and

backed by FCA US LLC to provide additional protection

beyond your vehicle’s warranty. Look for our Brand logo

and ask an authorized dealer for details.

OPTIONAL SERVICE CONTRACT

9. Maintenance

9.1 General Information

It’s your responsibility to properly maintain and operate

your new vehicle. Follow the instructions contained in

the General and Scheduled Maintenance Service guide-

lines in your Owner’s Manual. Regular, scheduled main-

tenance is essential to trouble-free operation. If there is a

dispute between you and FCA US concerning your

maintenance of your vehicle, FCA US will require you to

provide proof that your vehicle was properly maintained.

For your convenience, FCA US has prepared a Main-

tenance Schedule with routine service intervals which is

included in your Owner’s Manual. Its essential to follow

these required maintenance intervals for safe trouble-free

operation.

9.2 Where To Go For Maintenance

FCA US recommends that you return to the authorized

dealer from whom you bought your vehicle for all

maintenance service both during and after the warranty

periods. Although you can get warranty service from any

authorized dealer who sells your particular make, return-

ing to your selling authorized dealer will help ensure that

all your service needs are met and that you’re completely

satisfied. The dealership technicians are specifically

trained to proficiently perform maintenance and repair

procedures on your vehicle.

Authorized Chrysler, Dodge, Jeep or Ram dealers will

help ensure that all your service needs are met and that

you’re completely satisfied. FCA US strongly recom-

mends you use genuine FCA US/MOPAR parts to

maintain your vehicle.

MAINTENANCE

NOTES

Original Owner’s Name

Street Address

City and State

Vehicle Identiﬁcation Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or

address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State

Zip Code

Date of Second Purchase

Mileage at Purchase

Third Owner’s Name

Street Address

City and State

Zip Code

Date of Third Purchase

Mileage at Purchase

Second Edition

Printed in the U.S.A.

19GENJ-026-AB

Jeep is a registered trademark of FCA US LLC.