Chap.
n°
§ §§ TITLE
Revision
n°
Page
1 PURPOSE Rev. 01 del
01/07/2020
6
2 LEGISLATIVE AND REGULATORY
REFERENCES
Rev. 01 del
01/07/2020
6
3 TERMS AND DEFINITIONS Rev. 01 del
01/07/2020
7
4 ORGANIZATION FRAMEWORK Rev. 01 del
01/07/2020
14
4.1 The Organization and its framework
4.2 Needs and expectations of the
interested parties
4.3 Application elds
4.3.1 Quality management application
eld
4.3.2 Environment management
application eld
4.3.3 Security management application
eld
4.4 Management systems and related
processes
5 LEADERSHIP Rev. 01 del
01/07/2020
23
5.1 Leadership and responsibility
5.1.1 Overview
5.1.2 Customer Focus
5.2 Policies
5.2.1 Establish Policy for Quality,
Environment and Safety
5.2.2 Communicate Policy for Quality,
Environment and Safety
5.3 Organizational roles, responsibilities,
authorities
6 PLANNING Rev. 01 del
01/07/2020
28
6.1 Actions to address risks and
opportunities
6.2 Quality, Environment and Safety
Objectives - Planning
6.3 Revisions scheduling
7 SUPPORT Rev. 01 del
01/07/2020
29
7.1 Resources
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
2
7.1.1 Overview
7.1.2 People
7.1.3 Infrastructures
7.1.4 Environment for operating processes
7.1.5 Resources for monitoring and
measuring
7.1.5.1 Overview
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competences
7.3 Awareness
7.4 Communication
7.4.1 Overview
7.4.2 Internal communication
7.4.3 External communication
7.5 Documented information
7.5.1 Overview
7.5.2 Creation and update
7.5.3 Control of documented information
8 OPERATING ASSETS Rev. 01 del
01/07/2020
35
8.1 Operational planning and controls
8.1.1 Overview
8.1.2 Hazards removal and risks reduction
for OSH
8.1.3 Change management
8.1.4 Supplying
8.1.4.1 Overview
8.1.4.2 Contractors
8.1.4.3 Outsourcing
8.2 Requirements for products and
services
8.2.1 Communication with Customer
8.2.2 Requirements establishment related
to products and services
8.2.3 Review of product and service
requirements
8.2.4 Changes to product and service
requirements
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
3
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
8.3 Design and development of products
and services
8.3.1 Overview
8.3.2 Design and development planning
8.3.3 Design and development input
8.3.4 Design and development controls
8.3.5 Design and development output
8.3.6 Design and development changes
8.4 Control of processes, products and
services externally supplied
8.4.1 Overview
8.4.2 Control kind and extension
8.4.3 Information to external suppliers
8.5 Services production and delivery
8.5.1 Production control and service
delivery
8.5.2 Identication and traceability
8.5.3 Properties that belong to Customers
or external suppliers
8.5.4 Preservation
8.5.5 Post delivery activities
8.5.6 Changes control
8.6 Products and services release
8.7 Control of non-compliant outputs
9 PERFORMANCE EVALUATION Rev. 01 del
01/07/2020
43
9.1 Monitoring, measurement, analysis
and evaluation
9.1.1 Overview
9.1.2 Conformity assessment
9.1.3 Customer Satisfaction
9.1.4 Analysis and evaluation
9.2 Internal audit
9.2.1 Overview
9.2.2 Internal audit program
9.3 Management Review
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
4
10 IMPROVEMENT Rev. 01 del
01/07/2020
45
10.1 Overview
10.2 Nonconformities and corrective
actions
10.3 Continuous improvement
ATTACHMENTS (List of IOP and WI) 46
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
5
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
1. PURPOSE
2. LEGISLATIVE AND REGULATORY
REFERENCES
The purpose of the Integrated Management System for Quality, Health, Safety, and Environment is to summarize
and describe: the organization of the company, the needs and expectations of all interested parties, the eld
of application, the management system, the Leadership, focus on Customers and Suppliers, different Policies
established, risks and opportunities of: objectives, planning, all resources, people and infrastructures, procedures
and skills. According to these we work in full awareness towards the achievement of the services’ provision, products
and services constantly subject to checks, measurements and continuous improvements over time; also thanks to
the involvement of the corporate authorities, starting from the Management that supervises, plans and evaluates
every activity already performed and/or to be carried out.
The business activities of VIP are subject to the Laws specied below and a copy of these is managed and updated
in a controlled manner by the Representative for Quality Management System (QMS):
Consolidated Law on Safety Legislative Decree n ° 81/2008, Implementation of directives 89/391 / CEE, 89/654 /
CEE, 89/656 / CEE, 90/270 / CEE, 90/394 / CEE.
Regarding the improvement of the Safety and Health of Workers at the Workplace, Changes and Integrations of
Legislative Decree No. 242 of March 19, 1996, updated with Legislative Decree 81/2008.
Protection of people and other subjects regarding the processing of personal data and any other provisions in force.
The VIP has also identied in the following Standards the directives for developing a Quality, Environment and
Safety management system, appropriate to company activities and certiable by an accredited Body:
Reference Standard for UNI EN ISO 9001: 2015
Certication of the Quality Management System for Quality
Reference Standard for UNI EN ISO 14001:2015
Certication of the Environment Management System for Environment
Reference Standard for UNI EN ISO 45001:2018
Certication of the Safety Management System for Safety
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
6
3. TERMS AND DEFINITIONS
- Management : Person or group of people who manages and controls an organization at the highest level.
- Environment : Context in which an Organization operates, including air, water, land, natural resources,
ora, fauna, human beings and their interrelations.
- Work environment : Set of conditions within which the work is performed.
- Environment for processes operation : Monitoring and description of the infrastructures and of the people
involved in the activity processes.
- Risk analysis : global process of denition of the quantity of risk and determination of its tolerability.
- Contractor or Sub-contractor : Third party organization that provides work or services or creates part of
services / products / services on behalf of the Organization.
- Process Approach : Desired result that is obtained with greater efciency when the relative resources and
activities are managed as a process.
- Environmental aspect : Element of the activities or products or services of an Organization that interacts
or can interact with the Environment.
- Audit : Systematic, independent and documented process to obtain audit evidence and evaluate it
objectively, in order to establish to what extent the audit criteria were met.
- Company : The complex of any organization and economic body responsible for implementing the
requirements of the Quality, Environment and Safety regulations, including all personnel (administrators,
managers, management, supervisors and non-managerial staff, whether hired directly, on contract or
otherwise representing the company).
- Corrective Action : Action planned following the evaluation of the severity and causes of the detected /
existing Nonconformity, with the aim of eliminating its effects, causes and preventing its recurrence.
- Characteristic : Distinctive element.
- Life Cycle : consecutive and interconnected phases of a system of products (or services), from the
acquisition of raw materials or from the generation of natural resources to nal disposal.
- Life Cycle : Time period indicated by the Manufacturer related to the duration of the product generated,
strictly treated and intended as prescribed and specied
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
7
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
- Customer : Organization or person receiving a product or service from the Supplier.
- Competence : Ability to apply knowledge and skills to achieve the expected results.
- Conformity : Satisfaction, full compliance with specied requirements.
- Consultation : Research of opinions before making decisions in the Environmental and Occupational Health and
Safety elds.
- Quality Contro : The operational techniques and activities implemented to meet the requirements.
- Environmental condition : State or characteristic of the Environment as determined at a specic time.
- Effectiveness : Degree of realization of planned activities and achievement of planned results.
- Evidence (objective) : Given that it testies or supports the existence or truthfulness of a document, an event, an
activity, an action.
- Supplier : Organization or person who provides a product or service to the Customer.
- Guarantee or Quality Assurance : Set of planned and systematic actions necessary to give adequate condence
that a product or service meets certain requirements.
- Hazards identication : Process of recognition of the existence of a hazard and denition of its characteristics.
- Environmental impact : negative or benecial change of the environment, caused totally or partially by the
environmental aspects of an organization.
- Accident : Event deriving from a job or that originates during a job and that may cause or that effectively causes
Lesions and Diseases.
- Indicator : Ambivalent term that identies both the object of a measurement and the parameter (unit) by which
the object itself is measured. Select a certain activity and the indicators applicable to it, the indicator measures the
level of approach or deviation from the standard.
- Documented information : Documents that dene the Policies, responsibilities, activities and describe the
Management System in general. They must be kept under control and maintained by the Organization and through
the container.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
8
- Infrastructure : System of means, equipment and services necessary for the operation of an organization.
- Worker : Person who carries out a job or a work activity in the Organization.
- Injury and Illness : Negative effects on the physical, mental or cognitive condition of a person, of a Worker,
which include occupational disease, illness and death.
- Workplace : Place under the control of the Organization where a Worker needs to nd himself or go for
work reasons.
- Continuous improvement : Recurring activity aimed to increase performances and the ability to meet the
requirements. Continuous improvement is a permanent goal. The purpose of Continuous Improvement of
the Integrated Management System is to increase the probability to enhance customer’s satisfaction and of
all the interested parties. The actions taken for this improvement include: the analysis and evaluation of the
existing situation (from the Management Review) in order to identify the areas to be improved, the objectives,
the research of possible solutions to pursue them, the feedback from the Customers and Interested Parties,
Inspections, annual verication, analysis and evaluation of the results of the implementation to establish
whether the objectives have been achieved, the formalization of the implemented changes. The results
are then re-examined to identify further opportunities of improvement, giving rise to a continuous activity.
- Measurement : Process to determine an indicative value.
- Mitigation : Action planned following the assessment of the seriousness of the detected / existing
Nonconformity, with the aim of limiting the effects and the causes where it is not possible to eliminate the
repetition of the event.
- Monitoring : Continuous determination over time of the status of a system, a process or an activity.
- Nonconformity : Failure to meet a requirement.
- Compliance obligations (legal requirements and other requirements) : These are all the legal requirements
that an organization must meet and other requirements it wants to satisfy.
- Objective (improvement) : Parameter and indicator used by the Company to carry out periodic monitoring
of the results of internal processes, as well as to verify the adequacy of its Policy, in order to reach an
higher level than the minimum standard established or dened by the Organization, referring to Quality,
Environment and Safety.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
9
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
- Opportunities : Circumstance or series of circumstances that can lead to improved performance and offer potential
positive effects.
- Organization : Set of people and means, with dened responsibilities, authorities and interrelations.
- Outsource : Enter into an agreement through which an external organization performs part of a function or a
business process.
- Participation : Involvement in decision-making processes related to Environment and OSH.
- Interested Party : Person or Organization that can inuence, or be inuenced by, or perceive itself as inuenced
by a decision or activity.
- Danger : Source having the potential to cause injury and / or disease, damage, situations or dangerous
circumstances.
- Planning : Part of the management aimed at establishing the objectives and specifying the operational processes
and the relative resources necessary to achieve these objectives, dening the sequence of activities to be performed.
- Policy : It is established to provide the general guidelines of an Organization regarding Quality, Environment
and Safety, formally expressed by Senior Management. It identies the results to be achieved by assisting the
Organization in using the resources to do so. The Policy provides a reference framework to establish and review
the objectives for Quality, the Environment and Safety; objectives that must be measurable and consistent with
the commitment for a continuous improvement, achieved these it is possible to lead to the positive impact on
the conformity of the product, service, economic and nancial performance, and the satisfaction of all interested
parties.
- Performance : Measurable result, in production, quality, environment, health and safety.
- Pollution prevention : Use of processes, practices, techniques, materials, products, services or energy sources
to avoid, reduce or control (separately or in combination) the production, emission or discharge of any type of
pollutant or waste, in order to reduce negative environmental impacts.
- Procedure (documented) : Document that describes the operating methods, resources and responsibilities for the
management and execution of activities, processes or part of them.
- Process : Set of related or interacting activities that transform incoming elements into outgoing elements. The
incoming elements of a Process generally come from items outgoing from other processes. The processes of an
Organization are usually planned and executed under controlled conditions in order to add value.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
10
- Products and Services : Results of activities or processes.
- Project : Process in its own right which consists of a set of coordinated activities and kept under
control, with start and end dates, undertaken to achieve and achieve a goal that meets the requirements
contemplating time, cost and resource limits.
- Programming : Denition and timing of the activities to be carried out.
- Quality : Degree in which a set of intrinsic characteristics meets expectations and quality requirements.
- Registration : Document reporting the results, providing evidence of the activities performed and
measurements.
- Requirement : Requirement or expectation that can be expressed, generally implicit or mandatory.
- Review : Activity carried out to check the suitability, adequacy and effectiveness
object of the review itself in order to pursue the established objectives.
- Traceability : Ability to trace the history, use, location of what is being considered.
- Risk : Effect of the uncertainty given by the deviation from the expected, can be positive or negative.
- Risk for OSH : Combination of the probability that one or more dangerous events or exposures will occur
in relation to the work and the severity of the injury or damage that can be caused by the event or exposure.
- Safety : Set of actions, activities and intrinsic characteristics that meet the requirements for the respect
of safety in the workplace.
- Integrated Management System : document and organizational system, including the organizational
structure, planning activities, responsibilities, practices, procedures, processes, instructions and resources
implemented for the management of the company, to keep policies active for Quality, to manage the
aspects relating to the Environment by fullling the obligations of compliance by addressing Risks and
Opportunities, to achieve the policy for Health and Safety at Work (OSH) in full compliance with the law.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
11
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
- Standard : Minimum quality level guaranteed by the company, whether imposed by the Public Administration,
provided for in a Contract, voluntarily dened within a procedure.
- Calibration : Set of operations that establish the relationship between the values indicated by a measuring
instrument and the corresponding known values of a measurand.
- Validation : Conrmation, supported by objective evidence, that the requirements relating to a specic intended
use or application have been met.
- Verication : Conrmation, supported by objective evidence, of the fulllment of specied requirements.
- Cliente : Organizzazione o persona che riceve un prodotto o un servizio dal Fornitore.
- Competenza : Capacità di applicare conoscenze ed abilità per conseguire i risultati attesi.
- Customer Satisfaction : Perception of the present and future, implicit and explicit needs of the Customer, respect
and satisfaction of its requirements and exceeding the same expectations of the Customer.
- Stakeholders : Individuals inside or outside the company, with different interests and needs, able to inuence the
choices and behavior of the company and condition its success.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
12
“O” = functional abbreviation for Operator (example: “generic” of HR = OHR)
“R” = functional acronym which stands for Responsible (example: of HR = RHR)
Responsibility for the correct use of the glossary is left to those who work in the Integrated Management
System so that each individual can unambiguously interpret each symbol and term used in the documentation.
The QM is responsible for verifying the terms and initials proposed by the OHR and updating the glossary.
ACRONYMS CHART
Acronym Denition
CA Corrective action
PUR Purchases
MNGT Management
ATCH Attached
PSO Prevention Service Ofcer
DC Document Control
QC Quality Control
SM Sales management
GM General Management
H/O Head Ofce
QRD Quality Registration Document
TECH DEPT Technical Department
HR Human Resources (Worker, Employee)
QM Quality Management
WI Work Instructions
WHS Warehouse
Mod Model
NC Non-compliance
IOP Internal Operating Procedure
AM Administration Manager
TM Technical Manager
QCWP Quality Control Working Plan
QM Quality Manager
WSR Worker safety representative
PSM Prevention Service Manager
IMS Integrated Management System
SMS Security Management System
TEC Technician
VIP V.I.P. Verniciatura Industriale Pesarese
S.r.l.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
13
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
4. ORGANIZATION FRAMEWORK
COMPANY
BUSINESS NAME
Legal and administrative residence
Telephone and Fax
Fiscal Code and VAT
Chamber of Commerce
R.E.A
Foundation year
Website address
e-mail
President and CEO
Business Partner
HEADQUARTER
Located in Via del Vallo 46 in Pesaro, Italy, it occupies approximately 200sqm of oor space dedicated to
Administrative-Commercial Ofces and Technical Ofce.
ACTIVITY
VIP operates in the eld of anticorrosive coatings, on the national and international market and mainly for the Oil &
Gas and Energy markets. In addition to consulting, analysis and certied controls, VIP offers services of: sandblasting
with natural abrasive; painting with liquid products; anticorrosive coatings; special coatings with use of hardening,
thermoplastic and fusion bonded epoxy powders; metallization coatings; ceramic coatings; riser coatings; coverings
with tapes; coatings with cement mortar, with polyurethane and polyurea; thermal spray coatings; oven treatments;
storage, marking, labeling, certication, design, document management, packaging, loading and shipping.
VIP VERNICIATURA INDUSTRIALE PESARESE S.R.L.
Via del Vallo, 46 - 61122 Pesaro (PU) - Italia
0721.202882 / 0721.203463
02198710416
Pesaro
PS-162110
2005
www.vippesaro.com
info@vippesaro.com / pietro@vippesaro.com
Pietro Viganò
Francesca Brambilla
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
14
4.1 THE ORGANIZATION AND ITS FRAMEWORK
VIP VERNICIATURA INDUSTRIALE PESARESE S.R.L.
Via del Vallo, 46 - 61122 Pesaro (PU) - Italia
0721.202882 / 0721.203463
02198710416
Pesaro
PS-162110
2005
www.vippesaro.com
info@vippesaro.com / pietro@vippesaro.com
Pietro Viganò
Francesca Brambilla
The Management, assisted by the relevant gures, identies and analyzes the internal and external factors, whether
positive or negative, relevant for the achievement of the objectives and that can inuence the achievement of the
expected results. Control and monitoring takes place periodically, including on the Work Plan, through QCWP,
audits and monthly reviews, based on the factors described below.
SUBJECT
INTERNAL
FACTORS
ESTERNAL
FACTORS
COMPETENCES
Product or Service
(Quality)
- Customer Satisfaction
- Quality expectations
- Delivery within the terms
- Supplier support
- Customer changes
- Management
- Quality Manager
- Production manager
- Quality control ofcer
Environment
- Regulatory compliance
- Learning of staff
- Constant control
-Disposal management from
company in charge
- Ofcial releases
- Management
- Document Controller
- RSPP
Safety
- Regulatory compliance
- Staff learning
- Constant control
- Ofcial releases
- New regulations
- Management
- RLS
- Document Controller
- RSPP
Market
- Customer needs
- Production exibility
- Timing
- Global request
- New projects
- Marketing Ofcer
Territory
-Geographical knowledge and its
development
- Potentials cognition
- Urban planning changes
- Regulatory news
- Management
Economy
- Financial availability
- Cost of labor
- Tax system
-- External investors
- Credit access
- New proposals
- Management
Policy
- Status awareness
- Denition
- Global Finance (Stock Exchange)
- New administrations
- Government provisions
- Management
- Marketing Ofcer
Human resources
- Employee expectations
- Health & Safety
- Qualications and skills
- Religion, customs, traditions
- Continuous training
- Opening new orders
- National contract
- Rules and Laws
- Management
- RSPP
- RLS
- Employees
Infrastructure
- Cutting-edge equipment
- Control equipment
- Technological supports
- New technologies
- Rules and Laws
- Possibility of extension
- Management
- RSPP
Suppliers
- Conrmation of product
validity
- Immediate delivery
- Product / service certication
- Product / service cost
- Contracts and agreements
- Normative certication
- Change in prices
- New products / services
- Management
- Quality Manager
- Purchasing Ofce
Customers
- Special needs
- Loyalty
- Communication and reports
- Competitor presence
- Brand knowledge
- Qualication
- Sales Ofce (Sales)
- Marketing Ofcer
- Management
Sub-Contractor
- Qualitative reliability
- Regulatory qualications
- Qualied for Customers
- New agreements
- Management contingencies
- Market changes
- Management
- Quality Manager
Competitor
- Continuous monitoring
- Contacts and comparisons
- Surrounding presence
- New activities and services
- Best offers
- Management
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
15
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
4.2 NEEDS AND EXPECTATIONS OF THE
INTERESTED PARTIES
VIP identies as Interested Parties for Quality: Customers, Suppliers, Manager, Employees, Quality Control
Manager, Production Manager, PSM, WSR, Document Controller, Marketing Ofcer , the Purchasing Ofce and
the Commercial Ofce (Sales), the Management and last but not least the Management. Parties for which it
recognizes their needs and expectations.
MOST RELEVANT PARTS FOR THE QUALITY FACTOR
STAKEHOLDERS
NEEDS EXPECTATIONS
Management
- Decision-making and purchasing power
- Access to all information
- Direct contact with all authorities Internal and
external interested parties
- Constant input of information from each other
interested party
- Annual questionnaires, audits and reviews
- Execution of what was given
- Respect of contract, legislation and legislation of
each Interested Party
- Communication and involvement among all
interested parties
Quality manager
- Constant achievement of
quality standard required
- Direct relationship with Quality Manager,
Production Manager and Head Manager
- Constant information on processes
- Respect for each established term
- Non-compliance Report and Review
- Adequate skills and competences from
part of subordinates and employees
- Timely communications
- Detailed Process Reports
- Constant professional growth
- Continuous improvement
Quality control manager
- Constant achievement of
quality standard required
- Equipments control
adequate
- Directives from the Quality manager
- Non-compliance Report
- Adequate skills and competences from
part of the employees
- Collaboration with Head Manager
Quality and Production Manager
- Communication of Nonconformity
Production manager /
person in charge
- Adequate skills and competences from
part of the employees
- Precise information on the
product / service to perform / provide
- Availability of materials and products
- Non-compliance Report and Review
- Collaboration with Head,
Quality and Sales Managers and ofce staff
- Communication with Senior Management, with
employees and the person in charge
- Recognition of his authority
Manager and Employees
- Continuous training
- Provisions from the Production Manager, by the
Manager and by Quality Manager
- PPE, tools and equipment
- Knowledge and preparation
- Information and instructions from the
Production and Quality Managers, and
of the Quality Manager
- Collaboration with WSR
Document Controller
- Communication with interested parties - Collaboration with Interested Parties
Customers
- Quality standard satisfaction
- Respect delivery terms
- Economic reductions
- Post sales assistance
- Company certication
- Dened contracts
- Assistance when requesting an offer
- Appreciable discounts
- Always better timing
- Changes always possible
Suppliers
- Detailed indications of the product
- Dened contracts
- Security on business solidity
- Flexibility on delivery times
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
16
LESS RELEVANT PARTS FOR THE QUALITY FACTOR
STAKEHOLDERS
NEEDS EXPECTATIONS
Marketing Manager
- Knowledge of business economics
- Knowledge of the sector / market
- Knowledge of the nancial market
- Collaboration and communication with
Management
- Derogation of decision-making power
- Information from the Sales Department
Sales Department
- Cost of products, materials and labor
- Knowledge of the product / service
- Non-compliance Report
- Knowledge contracts with customers
- Collaboration with Purchase Department
- Respect of the terms of production in
quality and timing
- Flexibility on economic deviation
- Feedback from customers
Purchase Department
- Conoscenza dei Fornitori
- Più offerte per stesso prodotto
- Completezza dei prodotti ordinati
- Flessibilità su scostamento economico
- Dati precisi dei prodotti da ordinare
- Feedback da parte dei Fornitori
- Rispetto delle tempistiche
- Collaborazione con Ufcio Vendite
PSM
-- Rapporto Non Conformità e Riesame
- Visite ispettive
- Rispetto Normative e Leggi
- Comunicazione con Alta Direzione
- Libero accesso ad ogni reparto
- Collaborazione con Alta Direzione e
RLS
- Rispetto delle normative
- Informazione continua su ogni attività
WSR
- Rapporto Non Conformità e Riesame
- Visite ispettive
- Rispetto Normative e Leggi
- Comunicazione con Alta Direzione
- Libero accesso ad ogni reparto
- Contatto diretto con tutto il personale
- Collaborazione con Alta Direzione e RSPP
- Informazione continua col personale
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
17
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
VIP identies as Interested Parties for the Environment: Suppliers, Manager, Employees, Production
Manager, RSPP, Senior Management and last but not least Management. Parties for which it recognizes
their needs and expectations.
RELEVANT PARTS FOR THE ENVIRONMENT FACTOR
STAKEHOLDERS
NEEDS EXPECTATIONS
Head Management
- Decision-making power
- Access to all information
- Direct contact with all authorities
Internal / external interested parties
- Constant input of information from each
other interested party
- Annual questionnaires, audits and reviews
- Execution of what was given
- Legislative and regulatory compliance of each
interested party
- Communication and involvement
among all interested parties
Production manager /
person in charge
- Adequate skills and competences from part
of the employees
- Precise information on the work
- Non-compliance Report and Review
- Communication with Head Management, with
employees and the person in charge
- Recognition of his authority
Ofcer and Employees
- Continuous training
- Provisions from the Production Manager,
by the Ofcer and by Head Management
- PPE, Instructions, Procedures
- Knowledge and preparation
- Information and instructions from the
Production Managers and Head Management
- Collaboration with PSM
Suppliers
- Detailed indications of the products - Product characteristics
PSM
- Non-compliance Report and Review
- Inspection visits
- Compliance with regulations and laws
- Communication with Head Management
- Free access to each department
- Collaboration with Head Management,
Person in charge and employees
- Compliance with regulations
- Continuous information on each activity
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
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18
VIP identies as Interested Parties for Security: Customers, Suppliers, Manager, Employees, Production
Manager, RSPP, RLS, Senior Management and last but not least Management. Parties for which it
recognizes their needs and expectations.
RELEVANT PARTS FOR THE SAFETY FACTOR
STAKEHOLDERS
NEEDS EXPECTATIONS
Head Management
- Decision-making and purchasing power
- Access to all information
- Direct contact with all authorities internal
and external interested parties
- Constant input of information from each
other interested party
- Annual questionnaires, audits and reviews
- Execution of what was given
- Respect of contract, legislation and
legislation of each Interested Party
- Communication and involvement
among all interested parties
Alta Direzione
- Adequate skills and competences from part
of the employees
- Precise information on how to perform the
job
- Availability of PPE, of equipment, of
adequate tools
- Non-compliance Report and Review
- Collaboration with PSM and WSR
- Communication with Head Management, with
employees and the person in charge
- Recognition of his authority
Responsabile
della Produzione /
Preposto
- Continuous training
- Provisions from the Manager of
Production, by the Manager and by Head
Management
- PPE, tools and equipment
- Knowledge and preparation
- Information and instructions from the
Production Managers and from
responsible
- Collaboration with RSPP and RLS
Customers
- Safety standard satisfaction
- Legislative and regulatory compliance
- Induction and education on the site
- Company certication
- Assistance on the site
- PPE supply on the site
- Document supply
Suppliers
- Detailed indications of the products - Product safety
PSM
- Non-compliance Report and Review
- Inspection visits
- Compliance with regulations and laws
- Communication with Head Management
- Free access to each department
- Collaboration with Head Management,
Manager, Production Manager and WSR
- Compliance with regulations
- Continuous information on each activity
WSR
- Non-compliance Report and Review
- Inspection visits
- Compliance with regulations and laws
- Communication with Head Management
- Free access to each department
- Direct contact with all staff
- Collaboration with Head Management,
Manager, Production Manager and PSM
- Continuous information with staff
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
19
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
4.3 APPLICATION FIELDS
The Integrated Management System for Quality, Environment and Safety described in the VIP Manual has as its
primary purpose the synthesis and the description of all the management activities of the services provided in
general and of the supply orders in terms of planning, implementation, verication and standardization.
The priority objectives are the guarantee of Quality, Safety and Environmental Respect in the provision of the
service offered, the achievement of the satisfaction of its Customers, its Employees and Employees, neighboring
Populations, its Stakeholders in general , the achievement and maintenance of efciency in the workplace, the
training and information of workers, the conscious and active involvement of head management and all the gures
related to it. This System is applicable to all Departments, Functions, Entities, Services involved by VIP based on
the sequence of activities related to the processes of realization of the service relating to surface treatments
(sandblasting, coatings, painting, etc.) of structures, pipes, containers and other, of metal for the oil industry,
electrical engineering, construction, and so on.
The VIP activities are carried out under the Directives, Procedures, Operating Instructions and Controls determined
and implemented by the Customer, or rather VIP is a third party supplier and adopts the Quality Plan required and
dened by the Customer, checking compliance with the cogency in each phase of internal realization as in any
eventual process in outsourcing mode.
The External Quality Factors refer to the Support of the Supplier, and the Modications requested by the Customer;
while Internal Factors refer to Customer Satisfaction, Quality Expectations and Product Delivery within the
established terms.
The VIP provides activities of: sandblasting with natural abrasive; painting with liquid products; anticorrosive
coatings; special coatings with use of hardening, thermoplastic and fusion bonded epoxy powders; metallization
coatings; ceramic coatings; riser coatings; coverings with tapes; coatings with cement mortar, with polyurethane
and polyurea; thermal spray coatings; oven treatments; storage, marking, labeling, certication, design, document
management, packaging, loading and shipping.
The design, productive, administrative and commercial part are under the direct control of VIP Srl, all concentrated
in the Italian headquarter in Pesaro in Via del Vallo, 46.
4.3.1 QUALITY MANAGEMENT APPLICATION
FIELD
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
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The VIP has the direct responsibility in the management, maintenance and control of the Administrative-
Commercial Ofces and of the Technical Ofce, of the Machinery and Measurement Instruments owned by
it, of Safety in the Workplace (ISO 45001).
External Security Factors refer to Ofcial Announcements and New Regulations; while Internal Factors refer
to regulatory compliance, staff learning and constant monitoring of what has been put into practice by all.
The design, productive, administrative and commercial part are under the direct control of VIP Srl, all
concentrated in the Italian headquarter in Pesaro in Via del Vallo, 46.
The services that are part of VIP’s activities involve the use of materials, products, systems and spaces
subject to monitoring, certication and regulations that dictate the management criteria for environmental
compliance, by the assigned staff who is trained with regards to the use.
External Factors for the Environment refer to the management of disposal assigned to a company with a
contract, and to the Ofcial Announcements; while Internal Factors refer to regulatory compliance, the
level of staff learning and constant control over what is put into practice by all.
The VIP monitors all its activities in respect of the geographical area and the land occupied for the
performance of the same, in full awareness of its own space and of the neighboring one, both public and
private.
The design, productive, administrative and commercial part are under the direct control of VIP Srl, all
concentrated in the Italian headquarter in Pesaro in Via del Vallo, 46.
4.3.3 SECURITY MANAGEMENT
APPLICATION FIELD
4.3.2 ENVIRONMENT MANAGEMENT
APPLICATION FIELD
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
21
CONTACTS:
Vial del Vallo 46,
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4.4 MANAGEMENT SYSTEMS AND RELATED
PROCESSES
Il seguente Diagramma di Flusso è supportato dal “Monitoraggio Attività” che riporta
ogni azione adottata per la gestione della qualità, dell’ambiente e della sicurezza di VIP.
Note: See “Activity Monitoring” le.
Vision and analysis
of Customer
Specications
Document
distribution
Preparation
material
Control of the rst
production unit
Preparation
machinery/
equipment
Execution of the rst
pieces
Signature of the
Technical Manager
and launch of the
Job Order / Order
Non-compliance
Management
New cycle
calibration
Management of
Non-compliance
Production
batches
Final
checks
Storage
Satisfactory
Satisfactory
Satisfactory
NO
NO
NO
YES
YES
YES
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
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22
5. LEADERSHIP
5.1 LEADERSHIP AND RESPONSIBILITY
5.1.1 OVERVIEW
The Head Ofce, in its entirety, is involved in the processes and motivates every resource to achieve the
objectives related to Quality, Environment and Safety. Through the management review, the objectives and
strategic directions monitor all the activity as a whole, managing each peculiarity. In the eld of Safety, it
assumes full responsibility for prevention in relation to health and safety in the workplace, ensuring that the
Policy is established integrating the requirements of the OSH System to achieve the expected results, having
the resources necessary for maintenance and for the improvement of its own management, training and
communicating the importance of the effectiveness of this aspect, it supports the people in their contribution
by promoting the culture in this sense and protecting them from retaliation consequence of the reports of
accidents or dangers or risks, nally supporting the responsible institutions. In the environmental eld, it
considers the effectiveness of the management, ensuring that a precise policy is established concerning
objectives compatible with the context of the organization, integrating it with the requirements of the
management system, ensuring the availability of the resources necessary to achieve the expected results,
communicating the importance and promoting the continuous improvement of this aspect, supporting
all corporate roles in the commitment of maintaining the management of the Environmental factor. In the
Quality area, the Head Management is committed to the continuous improvement of the performances,
exercising a function of direction and control through the Management System ensuring its effectiveness
in achieving the objectives and the efciency in the optimal use of the resources; the operational strategies
aimed to satisfy and dene the requirements of all the interested parties, materialized in the Policy and
in its denitions relating to performance; thede commitments are communicated in a transparent and
procedural manner, motivating all staff to fully participate; the best expected result is achieved by assessing
the evolution of expectations and satisfaction by the interested parties, through an audit, assessing the
risks and the process-based approach, respecting the legislative and contractual compliance of what is
produced or supplied.
Attention to the Customer is one of the main components for the organization of processes and for
structuring the implementation of the Integrated Management System, as well as the commitment to
dene the Policy and objectives. The focus on the Customer is therefore not exclusively focused on the
Quality factor, but also on Safety and Environment, with the intention of providing a 360-degree certied
service, guaranteeing exhaustive coverage and compliance with the law and legislation during the operating,
producing and serving phases; this is possible through the continuous monitoring of all the activities, at
every stage, through the recording of information and the use by everyone, not only the Customer, of the
results obtained.
5.1.2 CUSTOMER FOCUS
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
23
CONTACTS:
Vial del Vallo 46,
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5.2 POLICIES
5.2.1 ESTABLISH POLICY FOR QUALITY,
ENVIRONMENT, SAFETY
With the start of the Directional Plan for the implementation of an Integrated Management System for Health, Safety,
Environment and Quality in the Workplace, the General Management of VIP S.r.l. undertakes to verify, with renewed
attention, the needs and expectations of the Customers, the Personnel, the territories involved in the provision of
services, transforming these into requirements to improve the quality of processes and activities in full respect of
the environment and the Health & Safety. To uniquely address the choice of strategies, the Management denes
the Policies by making a specic Document and divulging them within the company, ensuring its understanding
through the exhibition on the bulletin board and the annual meeting with all the staff. The Policies are reviewed
annually in order to verify their adequacy, setting themselves as objectives: search for optimization of business
processes; development of the ability to respond and anticipate the needs and expectations of the interested
parties; involvement of each employee making him feel an important part of the implementation of the Policies;
maintenance of conformity in accordance with the rules related to the company activity.
POLICY FOR QUALITY
It is a precise commitment of the Management to activate a certiable Quality Management System that allows
the company to:
- Identify customer needs and expectations
- Identify the organizational levers for the purpose of continuous improvement
- Identify and review Quality objectives
The correct application of the Integrated Management System therefore allows the General Management to
monitor the factors essential to the life of the company. These factors are:
- Customer / Customer satisfaction level
- Requirements of other parties involved in the business
- Opportunities for continuous improvement
- Resources necessary for continuous improvement
For this purpose the Management assumes the responsibility of:
- Ensure the consistency between quality objectives and company strategies
- To disseminate and understand the quality objectives for all internal and external personnel
- Demonstrate commitment for the implementation of the management system for the
Quality
- Make available the necessary resources to achieve the Quality objectives
- Guide the entire organization towards continuous improvement
In order to ensure the implementation of the Quality Policy, VIP S.r.l. commits to:
- Monitor all activities that inuence Quality
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
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- Collect and analyze the data that allow to dene and implement appropriate preventive actions aimed
to eliminate the causes of potential nonconformities
- Feed the motivations of the Personnel through the implementation of growth professional programs
aimed to every level of the company, and raising awareness about Quality
- Optimize the overall efciency of the company through accurate and continuous resource management
- Review the context factors and the needs of the interested parties by identifying and evaluating sys-
tem’s risks and opportunities
- Give a management structure to the company that guarantees a clear denition of tasks and
responsibilities
- Implement useful working methods to manage the activities in a controlled manner and apply them for
continuous improvement
- Manage all processes (internal and external) through the “Plan Do Check Act” method (PDCA),
standardizing and designing them to make them effective
- Informing, training, raising awareness among staff, stakeholders and managers, in order to understand
at every level the guidelines and objectives
- Implement effective methodologies for updating the applicable legal requirements
- Periodically evaluate, through internal audits, the compliance of the Management System to the
reference Standard, to the Policy and to what planned and programmed, verifying the achievement of the
set objectives
- Continuously improve the Management System based on the results of the Review
- Pursue the continuous technological innovation of work equipment and equipment measuring
instruments in order to increase production capacity
POLICY FOR ENVIRONMENT
The VIP S.r.l. is committed to pursue a policy of protecting the environment for sustainable development.
The General Management therefore undertakes to promote any direct protective action, preventing any
form of pollution and pursuing the continuous improvement of its environmental performance when eco-
nomically and technically possible.
Within the framework of this Policy, the following objectives are set in relation to the environmental con-
text in which VIP S.r.l. carries out its activities:
- Protection of soil and subsoil
- Protection of surface and underground water bodies
- Breathing air protection
- Guarantee that the choice of new technologies offers greater environmental protection
- Development of training, awareness and training activities for environment protection
- Full compliance with environmental legislation and regulations
- Full compliance with the obligations imposed by authorizations or permits issued by the authority in
charge
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
25
CONTACTS:
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- Collaboration with the neighborhood, the authorities, the Customers, the Suppliers and with the workers for the
promotion of a culture that favors the protection of the Environment for sustainable development
- Continuous improvement to increase environmental performance
- Satisfaction of compliance obligations
- Maintenance of documented information
- Communication within the organization
- Availability of all interested parties
Management ensures that the responsibilities and authorities for the relevant roles are assigned and communicated
within the organization, in order to ensure that the Environmental Management System complies with the
requirements of the International Standard and to be informed about the performance of the Environmental
Management System.
POLICY FOR HEALTH AND SAFETY AT WORK
VIP S.r.l. sets itself the prior objective of adopting the Safety Policy as an indispensable element for safeguarding
the Safety and Health of people and of the Work
environment.
It is the will of Vip S.r.l. operate in compliance with the safety of its employees, its
customers and the people who live near its operational and transit centers, preventing the occurrence of acci-
dents and mitigating any possible harmful effects on people, property and the environment.
VIP S.r.l. has established a Safety Management System “SMS” in order to ensure that its activities are carried out in
safe conditions, inspired by the principles of this Safety Policy expressed by the company management.
Vip S.r.l., adopting the principle, according to which the safe operation of a given
installation, vehicle, equipment depends on the overall management criteria, has the objective of considering the
Safety Policy as an integral part of the Company’s
Integrated Management System. VIP S.r.l. provides to develop, issue and implement health and safety plans.
The General Management, in order to continuously improve training within the
organization, in order to develop a “safety culture” and to obtain a series of advantages and savings such as:
- Reduction of injuries
- Prevention of the onset of occupational diseases
- Elimination of the turn-over for the replacement of injured and sick people
- Reduction of insurance costs
- Reduction of the risks of administrative and criminal penalties
- Full application of Legislative Decree 81/08 and subsequent
INTEGRATED MANAGEMENT SYSTEM MANUAL
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ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
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VIP S.r.l. has created a company security management system to comply with legislative requirements,
obtaining more improvements in terms of management. The reference standard adopted is ISO 45001.
In order to ensure the implementation of the Security Policy, VIP s.r.l. commits to:
- Monitor all the activities that inuence Security on the services provided
- Collect and analyze the data that allow to dene and implement appropriate preventive actions aimed
to eliminate the causes of potential nonconformities
- Feed the motivations of the Personnel through the implementation of growth professional programs,
and raising awareness about safety, at every level of the company
- Optimize the overall efciency of the company through careful management of the
resources
The Policies are communicate and disclosed to all VIP staff by posting notices, procedures and work
instructions on the bulletin board, as well as during meetings and training courses.
Even periodic internal audits, which contribute to maintain a high level of attention and awareness in favor
of the legislative requirements and the objectives that the company is prepared to cover and achieve, are
a valid means of communication to all interested parties.
Head Management denes the responsibilities and authorities in the area of processes and activities
through the drawing up of the organization chart and through the internal appointments of the key gures
in charge of performing the functions, who cover the roles related to production control such as those
related to administrative aspects in general. Each role is explained in the organization chart always visible
and available on the notice board.
At the same time as the annual review, the roles are re-evaluated and, if necessary, improved in the tasks,
or replaced by other individuals, it should be impossible to correct or mitigate the deciencies that have
occurred.
5.2.2 COMMUNICATE POLICY FOR QUALITY,
ENVIRONMENT, SAFETY
5.3 ORGANIZATIONAL ROLES,
RESPONSIBILITIES, AUTHORITIES
INTEGRATED MANAGEMENT SYSTEM MANUAL
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ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
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CONTACTS:
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The objectives and planning are summarized in the “Activity Monitoring”, in which each evaluation and every action
includes corporate strategies, market analyzes, customer requirements, mandatory requirements, process analyzes,
risk analyzes, and interested parties and risks, both positive and negative. Planning is part of the interactive sphere
of the “Activity Monitoring” itself, with the values of the weights constantly changing looking forward continuous
improvement, monitored for each process of each department; action is taken where action is needed to improve
the process phase.
The analysis of the Audits and the Management Review lead to the planning of the changes to be made to
each single phase of each business process; changes may also be necessary due to external factors, such as the
introduction of new products, or new markets, or customers, or suppliers. The programming of the changes is
managed subsequently to the Management Review and reported under the heading “Improvement / mitigation
program” on the “Activity Monitoring” le.
6.3 REVISIONS SCHEDULING
6.2 QUALITY, ENVIRONMENT AND SAFETY
OBJECTIVES - PLANNING
The risk-based approach (Risk Based Thinking) is the foundation of VIP for planning the entire management system.
The risk is managed as a determination of itself, as well as the opportunities associated with the processes aimed to
focus on the Customer meeting the requirements and needs. In this regard, please refer to the “Activity Monitoring”.
In order to delimit, implement and improve the Integrated Management System, the company analyzes and
considers the variables of its context, classifying the interested parties and their needs, identifying and mapping
the strategic risks of the System.
Context analysis aims to determine the factors that inuence the objectives.
In order to ensure that the Management System pursues the expected results, the company focuses on preventing
or mitigating the undesirable effects that may affect the organization, achieving continuous improvement.
Within the eld of application dened for the System, the organization determines what could be the potential
emergency situations that can impact on Quality, Environment, Health and Safety, keeping documented information
on risks, opportunities and processes.
6. PLANNING
6.1 ACTIONS TO ADDRESS RISKS AND
OPPORTUNITIES
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VIP determines and provides the necessary resources to establish, implement, maintain and improve the
Integrated Management System.
The VIP take advantage of the provided qualied and trained personnel to perform the assigned tasks,
with also tested and competent external collaborators for the various support processes, of suppliers and
subcontractors evaluated over time both in the product and in the service offered, of infrastructures and
structures studied ad hoc to satisfy every specic process, every need and expectation of the Customers
and to implement, update and improve all the processes of the Integrated Management System.
The people involved in the VIP complex are all equipped with PPE and suitable clothing, adequately trained
in terms of safety in the workplace, in terms of respect for the environment and in terms of quality.
In addition to the training courses imposed by Legislative Decree 81-08, the VIP organizes specialization
courses on the use of products specically requested by the Customer, with a certicate issued by the
manufacturer.
All VIP personnels have a record, each card shows the working and training life of each individual employee;
as well as the task, the main activity, the peculiarities and the assignment, as well as strictly personal data.
In the Organization chart and in the EMU table (Emergency Management Unit) are reported the corporate
duties related to safety assigned to each one.
Every week every department is checked in its physical and organizational integrity; the workers in charge
of the control carry out inspections on instruments, work area, equipment, tools and materials, providing at
the end a Check-List which will give rise to a weekly Report to be delivered to the Management.
On a monthly basis, a worker in charge of the inspection carries out a global inspection by providing a
Report to be delivered to the Management.
7. SUPPORT
7.1 RESOURCES
7.1.1 OVERVIEW
7.1.2 PEOPLE
7.1.3 INFRASTRUCTURES
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Ed.: 2 Rev: 01 del 01/07/2020
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CONTACTS:
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VIP Organization continuously offers an environment that helps the productivity to the staff and the people who
intervene in its complex for any type of service. Productivity in all its meanings, operativeness, convenience and
interactivity, all considering the infrastructural effectiveness and functionality, in full compliance with current
regulations related to safety and environment, with particular attention to the qualitative level requested by every
customer.
Each phase of the production process undergoes continuous and constant checks through special instruments and
by dedicated personnel for quality control. The quality manager is responsible for approving any completed work.
The person in charge of measurements uses training, experience and continuous training to carry out measurements,
tests, checks, monitoring, with or without direct inspection from the Customer or his appointed intermediaries. The
different instruments and devices used for the measurements, listed in the Instrument List, are periodically tested
with the release of new Technical Data Sheets and new Certicates of Conformity that can be internal or external
in cases where only the motherhouse has the possibility to verify and calibrate again the tool.
Each measurement carried out is reported in the 3.1 Certicates issued to the Customer.
VIP organization acknowledges all internal and external personnel with all the information regarding the activity,
in order to achieve the set objectives, through periodic meetings and instructions posted on the notice board;
individual experience and ability, the exchange of experiences with customers and suppliers, not least the successes
achieved, as well as failures, these contribute to increase the cognitive level of the interested parties.
7.1.4 ENVIRONMENT FOR OPERATING
PROCESSES
7.1.5 RESOURCES FOR MONITORING
AND MEASURING
7.1.5.1 OVERVIEW
7.1.5.2 MEASUREMENT TRACEABILITY
7.1.6 ORGANIZATIONAL KNOWLEDGE
INTEGRATED MANAGEMENT SYSTEM MANUAL
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Ed.: 2 Rev: 01 del 01/07/2020
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All workers, at every level, are qualitatively trained through specialization courses organized internally
and assisted by the suppliers of used products; this goes beyond the usual training related to safety and
environment, such as the ones concerning the use of equipment and machinery.
Individual competence is subjected to continuous improvement, also thanks to the accumulated experience,
being recorded on their own Personal Form.
The individual competence is monitored by the organization that, based on the needs, determines and
assesses the performances that inuence the qualitative, environmental and safety aspects, as well as
assessing the effectiveness of the training; where necessary, the organization takes action to ll any gaps.
The most direct and effective means used to detect the awareness of each operator is the audit, for
which each interviewed responds according to knowledge of their work and on know-how. In addition
to this, the VIP Organization oversees and monitors the effectiveness of work in the workplace, organizes
meetings with managers and continuously offers specic training where necessary. The disclosure of
nonconformities found also contributes to improve the level of awareness. In this way, all personnel are
aware of the importance of their activity to achieve the set objectives in guaranteeing the effectiveness of
the Integrated Management System and the consequent performance. Information and communications
to workers make them aware of the company policy in favor of Quality, Environment, Health and Safety,
making them participate and competent in being able to offer their contribution in managing these aspects
at every level and facing any implications by addressing the risks in the most purposeful and proactive way.
VIP organization ensures that the mechanisms to facilitate communication are present and provides in
a communication plan developed according to the needs and the sectors concerned: the logistics are
managed through documentation required for traceability, both during loading / unloading of materials /
products during processing as well as during handling. The activity is subject to the documentation posted in
a special bulletin board, which indicates the operations carried out and to be carried out step by step. In the
case of foreign personnel, the VIP provides the support of mother tongue translators. The “Communication”
factor is totally covered and where the documentary support is missing, the verbal one intervenes, when
NC is detected, then a recorded is taken. The Communication is disseminated to everyone with the aim of
making clear the intentions towards achieving the objectives for Quality, Environment and Safety. Outside
the Communication is managed by e-mail, only in the case of signicant changes for the interested parties.
7.2 COMPETENCES
7.3 AWARENESS
7.4 COMMUNICATION
7.4.1 OVERVIEW
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The necessary documentation to meet the requirements for Quality, Environment and Safety refers to:
- Training and Education (dedicated folders)
- Archiving Completed Orders (Dedicated folders)
- Equipment (dedicated folders)
- Internal Audit (Data Saving Binder)
- Raw Materials’ Certicates (Archived on paper forms and electronically)
- Corporate Mood (Data Saving Binder)
- Competence (Personal Card folder)
- Delivery of work clothing (dedicated folder)
- Safety and re control (folder with Fireghters’ procedure)
- Control of made changes (“Activity Monitoring” + Management Review)
- Flow chart (attached in this document)
- Duvri (electronic storage)
- DVR (Dedicated envelope + electronic copy)
- Suppliers (Supplier Cards Folder)
- Plants (dedicated folder)
- Switches (Data Rescue Binder)
- Burner maintenance (dedicated folders)
- Forms (archived electronic)
- Monitoring and measurement (Technical Data Sheets & Instrument Certicates Folder)
- Nonconformity (Dedicated folder and electronic registration)
The organization communicates internally all the relevant information for Quality, Environment and Safety at each
level and to all functions belonging to the organization, including changes to the Management System; it also
ensures that the communication processes make it possible to carry out the activities contributing to continuous
improvement.
The organization communicates externally and to all the interested parties all that concerns the productive
activities, the maintenance of the legislative obligations, the methods to manage each processing, trainings and
continuous improvements; making themselves available to satisfy every request in order to satisfy every minimum
requirement, not only for Customers but also for the competent authorities, institutions and associations involved
in the VIP’s activity.
7.4.2 INTERNAL COMMUNICATION
7.4.3 EXTERNAL COMMUNICATION
7.5 DOCUMENTED INFORMATION
7.5.1 OVERVIEW
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- Objectives (“Activity Monitoring” + Management Review)
- Issued Offers (dedicated Binders)
- Organization and interested parties (atch. in this document + notice board)
- Company policy (atch. in this document)
- Internal operating procedures (electronic archive)
- Products purchased (Purchases Folders)
- Production and processes, carried out activities(Sales Folders)
- Customer properties and any NC (DDT + Photos + NC + Communications via email)
- Quality Control and Working Plan (on the notice board)
- Customer Questionnaire (Data Saving Binder)
- Goods Front Desk Registration (dedicated folder)
- Bid requests (electronic orders, on paper forms in a special folder)
- Management Review (Minutes of the end of calendar year)
- Traceability (Documents / Provisional Plates + Quality Control and Working Plan)
- Product Safety Data Sheets (Cards stored on paper form and electronic format)
- Product Technical Sheets (Cards stored in electronic format)
- Scheduling of job program (by email to the customer)
- Reported Incidents and Missed Incidents (dedicated folder)
- Health Surveillance (dedicated folder)
- Tools (Data Rescue Binder)
- Test Certicate 3.1 (Document for the Customer and archived in electronic format)
- Test Record for Production (Document for Customer and archived in electronic format)
- Inspection checks (Data Saving Binder)
The term Document must be understood as any paper or electronic means used to record or document in
a controlled manner the activities of the VIP organization, carried out in compliance with the regulations.
The documents required are constituted by this manual, by the procedures, by the instructions and by the
various forms, dening the activities necessary for:
All documentation, both on paper form and electronic format, is created and managed in order to be in
compliance with the regulatory requirements and for Customer needs satisfaction. All documentation is
prepared, updated and proven by the QM. An Internal Operating Procedure denes the management of
paper and electronic documentation.
7.5.2 CREATION AND UPDATE
7.5.3 CONTROL OF DOCUMENTED
INFORMATION
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- Ensure that documents are veried and approved, as appropriate, before being issued
- Ensure that, when necessary, the documents are reviewed, updated and approved
- Ensure that the changes and the current revision status of the documents are identied
- Ensure that the relevant versions of the applicable documents are available where in use
- Ensure that documents are and remain legible and easily identiable
- Ensure that documents of external origin are identied and their distribution is controlled
- Prevent the inadvertent use of obsolete documents and adopt their own identication in case these have to be
preserved for any purpose
Documents on computer support are also controlled. The functional documents relating to the communications
between the various functions are referred to and described in the various IOP.
The documentation of external origin is appropriately archived in the related Orders, managed and divided by
Customer, in electronic format.
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Planning and control are managed through the documentation available to everyone on the bulletin board
where everyone can nd information to address each work phase under the aspect of Quality and obtain
the know-how related to the behavior according to Safety and Environment ; all in compliance with the
provisions of the “Activity Monitoring” which actively monitors the progress of each business process,
constantly in line with the norms, in particular:
- Denition of the required objectives and standards
- Assignment of responsibility for monitoring and control
- Identication of the requirements
- Implementation of procedures and work instructions
- Recording of the results of the activities carried out
8. OPERATING ASSETS
8.1 OPERATIONAL PLANNING AND CONTROL
8.1.1 OVERVIEW
VIP establishes, implements and keeps operative the Work Instructions, thanks to these it reduces, moving
forward to the complete elimination, the risks and dangers that are generated during the activities carried
out; in order to do so:
- adopt the least dangerous possible processes, activities, materials and equipments
- reorganize the work using technical and design measures suitable for the purpose
- periodically train the Personnel
- use suitable PPE
- evaluate the reports of the Managers
8.1.2 HAZARDS REMOVAL AND RISKS
REDUCTION FOR OSH
In collaboration with the PSM, temporary or permanent changes with any type of impact in terms of OSH
are monitored and recorded, contemplating:
- new products and new materials
- new work processes
- different organization and production logistics
- different location and employment status
- new or different plants and production lines
- new or different workforce
- new technology
- various regulatory and training provisions
8.1.3 CHANGE MANAGEMENT
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Products and materials are incoming and outcoming checked, as per Internal Operating Procedure, in order to have
constant evidence of whatever is stored in the warehouses and storage methods implemented.
The same type of control and monitoring is applied to any activity that is outsourced, considering outsourcing as
an integrated part of all VIP activities; each Procedure and each Instruction has the same value as the VIP area, for
which it is imperative to meet the same requirements as the organization.
8.1.4 SUPPLYING
8.1.4.1 OVERVIEW
The Audits and the Review offer the possibility to monitor the ways in which the procurement phases are managed
and coordinated, focusing attention on the activities and operations of the Contractors that have an impact on
the organization, on the workers and on all the Parties Interested, ensuring that the requirements for the OSH are
always met.
8.1.4.2 CONTRACTORS
8.1.4.3 OUTSOURCING
Communication relationships with Customers are based in the rst instance on the disclosure of information about
the company through advertising channels such as the website and the trade fairs attended by VIP; brochures,
exhibitions, tensile structures, artifacts, packaging materials, gadgets and business cards surround the advertising
media used to promote the brand. As soon as the customer is acquired the communication factor turns into a close
relationship by email and telephone through which the management of each order covers each phase, from the
rst contact with the request to the last offer with the issuance of certicates in 3.1 that end the order (see “Activity
Monitoring”).
VIP works on order therefore it differs from what is the classic standardization of the product; the experience
accumulated at each level offers guarantees on the programming required for each individual case that appears
as novel. This leads to a sure advantage in fullling the requests and in satisfying the requirements, even the most
difcult ones, which often customers with difculties see fullled in other, even more important and consolidated,
realities in the market.
8.2 REQUIREMENTS FOR PRODUCTS
AND SERVICES
8.2.1 COMMUNICATION WITH CUSTOMER
8.2.2 REQUIREMENTS ESTABLISHMENT
RELATED TO PRODUCTS AND SERVICES
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In addition to the end-of-year review, that includes any non-conformities deriving from the relationship
with customers, the VIP organization preserves in paper form and electronic format both the requests for
bids and the bids issued, with possible requests for deviations, from both the parties. The correspondence
on product requirements can be found in the order conrmation, that is also duly led in electronic format.
The end-of-year review covers the relationships and communications between customers, including:
meetings with the customer, responses to complaints, announcements concerning the production phases,
surveys to measure customer satisfaction, evidence of the certications.
The variations are in most cases the prerogative of the Customers, that can be found in the change requests
present in the revisions of the request for offer. The management is exemplied in the “Activity Monitoring”.
8.2.3 REVIEW OF PRODUCTS AND SERVICES
REQUIREMENTS
8.2.4 CHANGES FOR PRODUCTS AND SERVICES
REQUIREMENTS
The same Management is in charge of supervising the market to better identify which position occupies VIP
within it; there is no lack of feedback from the same customers thanks to which, in addition to the regular
periodic questionnaires on their satisfaction, it is possible to receive and analyze personalized ScoreCards.
In the name of the certications boasted by the organization, almost all customers require proof of
complete management and VIP is constantly able to offer any type of documentation required.
The design phase begins with the study and analysis of the offer request deriving from the Customer
including the study of the work to be carried out, the analysis of the costs of realization, the search for raw
materials, the planning of activities, the planning of the quality checks and document setting; this element,
understood as an opportunity, results as the guidelines that ensure the realization of the requested product
or service.
8.3 DESIGN AND DEVELOPMENT OF
PRODUCTS AND SERVICES
8.3.1 OVERVIEW
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The Order Conrmation is equivalent to the acceptance of the Offer by the Customer; this gives rise to the start
of the production process that is preceded by the Work and Quality Control Plan, created on the basis of the
requirements imposed by the Technical Specications and the Client Standards that direct to the realization of a
Technical Procedure to be followed during the production phase. The planning identies the following points as
priority and sensitive:
- Analysis of human, technical and structural resources
- Analysis of the needs of professional gures, their activities and performance requirements
- Analysis of materials and costs
- Analysis of information deriving from similar projects previously performed
The inputs come from the explicit requests and indications of the Customer, as well as from precise Technical
Specications and outlined Standards, that may undergo “deviations” if VIP suggests their adoption, strong in
experience in the eld of application, in order to reach an always better result, in achieving the satisfaction of all
technical, qualitative, environmental and safety requirements.
The Processing and Quality Control Plan provides the technical modus operandi in each phase of the production
process; for each production phase a qualitative control is foreseen that only when it is satisfactory allows the
activation of the subsequent work phase; each check is carried out through of appropriate periodically calibrated
and certied instruments and is recorded on dedicated forms, these at the end of the processing give rise to the
set of documentation that certies the correct execution of the work and the validity of the materials, products
and processes used ; the control is always managed for each processing by a Quality Manager and the Quality
Management Ofcer, where required is monitored and supervised by the Customer and / or a third party. Even the
Design and Development are subjects for the Annual Review that analyzes and veries the practical and documental
effectiveness inherent in the times and ways of execution, the needs of procurement of materials and equipment,
the budget and the costs faced, the document production, performing technical and operational simulations,
comparing new projects with similar ones already tested.
A specic Documentation is issued to satisfy the incoming requirements, in addition to the canonical Certicates
in 3.1, such as:
8.3.2 DESIGN AND DEVELOPMENT PLANNING
8.3.3 DESIGN AND DEVELOPMENT INPUT
8.3.4 DESIGN AND DEVELOPMENT CONTROLS
8.3.5 DESIGN AND DEVELOPMENT OUTPUT
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Before and / or during the production phase, it may be necessary to request and implement changes
(deviations) of the requirements of the Customer Specications, both for technical, economic and logistical
reasons; only the approval of the Customer can validate these changes to be implemented in production.
8.4.2 CONTROL KIND AND EXTENSION
8.4.3 INFORMATION TO EXTERNAL SUPPLIERS
8.3.6 DESIGN AND DEVELOPMENT CHANGES
Quality Control and Working Plan (Processing and Quality Control Plan), Technical and Safety Data Sheets
of the products used, Calibration certicates of all Measurement Tools, Certicates of Conformity of
Products and of Processed Materials. This documentation is useful in the production phase as well as in the
realization of the Final Data Book to be delivered in original and / or in electronic format to the Customer.
The organization monitors how and to what extent the external or internal supplies meet the business
requirements and consequently those of the Customer, in terms of quality as well as those related to Safety
and the environment. Each incoming product is checked and identied, in order to guarantee its proper
use and the processing is effective in achieving the required standards. The Quality Control is constantly
carried out Phase by Phase for each process, while for the aspects related to the Environment and the
OSH, the Organization veries at least once a year that the supplier fullls the regulatory obligations by
periodically carrying out internal audits.
What is received, whether it is a useful product for processing or a material being processed or a service,
is immediately checked, as far as possible, or stored as “Withdrawal subject to inspection” or checked
afterwards in the case of a service. Any entry of material is handled in rst instance by the Front Desk
that produces the documentation necessary for the Unloading of goods. The currier to unload the goods
with the related documentation communicates the acceptance, the result of the operation and the status
of the goods. All documentation is archived in paper format; if necessary, in front of inconsistencies
or nonconformities, the Management takes care of communicate what has been found, interacting
electronically and by telephone with the Supplier or the Customer in search of the most immediate and
effective solution.
The relationship with the Suppliers at the time of issuing an order is managed by the Management, together
with the Quality Manager and the Purchase Ofce. The denition of each order is done electronically and
stored in the internal server, it is led in paper form in the face of the transport document and the invoice,
and divided by category: consumer products, raw materials.
8.4 CONTROL OF PROCESSES, PRODUCTS AND
SERVICES EXTERNALLY SUPPLIED
8.4.1 OVERVIEW
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Production and services in general are chosen on the basis of the maximum and total satisfaction of the requirements
of VIP Srl, that any time carries out checks of any character on the work. Posting the “Quality Control and Working
Plan” on the notice board denes each work phase to be carried out on completion of each individual Job Order, on
the basis of the Customer’s Specication. In support of the same document it outlines all the quality controls to be
carried out for each single phase. All the operators involved, employed to carry out the tasks, are instructed and can
read up on their work in real time, as well on one still to be performed as the results obtained on the one carried out.
8.5 SERVICES PRODUCTION AND DELIVERY
8.5.1 PRODUCTION CONTROL AND
SERVICE DELIVERY
8.5.2 IDENTIFICATION AND TRACEABILITY
8.5.3 PROPERTIES THAT BELONG TO
CUSTOMERS OR EXTERNAL SUPPLIERS
All the tolling material from the Customers is rst intercepted by the front desk at the ofce in charge; who delivers
the material to the goods unloading presents itself to the goods receptionists with the necessary documentation
for identication, documentation that is afxed to the goods themselves.
Every single piece arrives in VIP already marked and identied by the Customer, according to its procedures and
methods, or accompanied by instructions to mark it and identify it; this marking follows the piece in each processing
step, except during the sandblasting process for which it is temporarily removed and applied immediately at the
end of the same processing, according to what is described by FIFO (First In First Out) mode.
Traceability is guaranteed by the identication possible at any time, up to the nal storage, where the markings are
also repeated on the packaging if this prevents their visibility on the nished piece.
The incoming goods, being Customer’s property, as well as being identied, are above all controlled in order to
detect any nonconformities with respect of what is contractually established by the Order, both in terms of quantity
and quality.
In the event of discrepancies, the Customer is immediately contacted informing him of the problems encountered,
supporting communication with photos as proof of the ndings (all by telematic means and if necessary also by
telephone).
It is mandatory for VIP the respect for the consequent will of the Customer who orders the treatment of the goods
found in defect; every order and wish of the Customer is expressed in written form by electronic means.
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Each piece to be processed, worked and processed is subjected, according to Quality Control and Working
Plan, to control and treatment before and after each working phase.
The peculiarity of VIP’s activities requires by nature that each processing is carried out with successive and
immediate temporal phases, marked and determined by the temperatures and reactions of the applied
products.
The heat generators (ovens) are therefore monitored to ensure their production efciency, as even the
products themselves are carefully stocked and in the manner recommended by the manufacturer to
guarantee the nal result after application.
The working dynamics in a timely manner prevent contamination on average, that in any case would be
detected and removed at each working interval, when each piece is subjected to a predetermined control.
The packing and the nal storage of the worked piece is carried out according to the nature of the piece
itself and of the applied coating that, if necessary, allows or foresees a type of packaging rather than
others; in fact it is the Customer’s responsibility to personally take care of the packaging phase if this
requires particular and specic actions and / or materials.
8.5.4 PRESERVATION
8.5.5 POST DELIVERY ACTIVITIES
8.5.6 CHANGES CONTROL
On an annual basis, customers are given a questionnaire by which VIP can verify, in addition to the level
of satisfaction, also the possible critical points on which to go to strive for a signicant and appreciable
improvement.
In addition to total support in the eventuality of a complaint, for which VIP will promptly assume its
responsibilities (obviously after verication), the Customer can count on a service of assistance and advice,
based on experience, in the treatment of processed and returned products, both in storage and handling
and last but not least, where possible, in use.
Any change is evaluated, proposed and discussed with the Customer who is the only one who can decide on
that. As far as possible the changes are dened and discussed upstream at the beginning of the activities,
in the Offer phase, due to VIP experience that can assist the Customer in making the best results, often
exceeding the minimum required standard. Against an unforeseen problem during the activity the practice
does not differ from the previous modalities; in fact, it is always the Client who, once alerted and informed
of the situation, has the right and the power to decide the actions to be taken, also evaluating those
suggested by VIP, taking advantage of the support provided and the risk analyzes made on time.
INTEGRATED MANAGEMENT SYSTEM MANUAL
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ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
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CONTACTS:
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All products, parts, processes, services and activities carried out for the Customer and released by VIP’s production
are subject to certication in 3.1 that determines their physical, mechanical and qualitative characteristics and
indicates their use and appropriate treatment.
Interposed between the work of VIP and the expectation of the customer is the so-called “Third Party” activity,
entrusted to inspectors who are part of institutions ofcially recognized nationally, internationally, worldwide
(depending on the needs of the customer), these intervene and attend every production phase, monitoring and
supervising on behalf of the Client and ensuring compliance with the Specications and requirements; these
gures are sometimes accompanied by direct Inspectors of the Client, with the same purpose. The inspectors
themselves report on what they have seen and found on site and interface with the customer in real time to ensure
the correctness and acceptability of each process, up to the delivery of the nished, packaged and stored product.
VIP, in fact, carries out the Client’s instructions, subjecting itself also to the interventions of the Third Party which
in the meantime intervenes in the verications, indicating to the Customer where to intervene and to VIP how to
intervene, following the Specications of the case.
It is always the Third Party that draws up the Minutes and Reports on which it reports the methods and types of
checks carried out on the work, the interventions or the modications, also indicating any nonconformities found.
8.6 PRODUCTS AND SERVICES RELEASE
8.7 CONTROL OF NON-COMPLIANT
OUTPUTS
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9. PERFORMANCE EVALUATION
9.1 MONITORING, MEASUREMENT,
ANALYSIS AND EVALUATION
9.1.1 OVERVIEW
VIP provides periodic and / or spot checks on everything related to its business, but above all with greater
attention to the productive activity, any type of monitoring and analysis is available at any time or situation,
starting from customer satisfaction to that of its employees, passing through the evaluation of suppliers,
evaluating the effects concerning the organization, production and supply of services, both on the territory
and on the environment, as well as on the market where is placed.
In order to meet the requirements related to Quality, Environment and Safety and with the help of the
“Activity Monitoring”, the organization aims to:
- monitor and evaluate every kind of need
- identify opportunities
- monitor and evaluate progress towards achieving the objectives
- assess the effectiveness of the controls
- monitor and evaluate performance
- determine timing and assessment methods with the relevant gures
9.1.2 CONFORMITY ASSESSMENT
9.1.3 CUSTOMER SATISFACTION
9.1.4 ANALYSIS AND EVALUATION
Through the IOP, the WI and the Inspections Visits, the organization assesses compliance with the legal
and regulatory requirements, taking corrective actions where necessary, disseminating knowledge on its
compliance status, keeping the documented information of the results and planning the checks.
This parameter is of fundamental importance and VIP monitors it thanks to 4 different channels:
- Paper questionnaire (annual)
- Telephone interview (informal and occasional)
- Cross-evaluation between undersigned orders and requests of received bid (from le)
- Interview during trade fairs (informal)
The end-of-year management review includes the evaluation of the actions to be taken against a negative
response by one or more customers over the period just ended and subjected to analysis, as well as the
effectiveness of the actions taken and brought completed in the previous session (year).
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At scheduled intervals, the VIP conducts internal audits aimed to maintain high attention to the requirements,
quality, training and regulatory compliance, verifying that everything is always implemented and maintained at
satisfactory levels.
9.2 INTERNAL AUDIT
9.2.1 OVERVIEW
9.2.2 INTERNAL AUDIT PROGRAM
Internal audits affect every VIP department, whether productive, administrative, logistic or management; each
interview species different gures belonging to the same department, in order to highlight probable differences
in learning and evaluation on the same conditions or the same environment lived and received individually in the
working period.
The questions of each audit are studied and planned in agreement between the Head Management, the Quality
Manager and the Head of the Prevention and Protection Service, entrusting the material execution (interview) to
the staff in charge.
9.3 MANAGEMENT REVIEW
On an annual basis, the Management analyzes all the data that can be detected and found from all reports received
over the 12 months, deriving from: inspections, questionnaires, nonconformities, communications from Customers
and Suppliers, internal Audits, external Audits.
The in-depth study of the critical points leads to the evaluation of possible problems by studying the best feasible
solution, the training needs, the business needs related to the infrastructures and the equipment, any management
changes.
The evaluations are reported in the document of the Management Review which, in addition of highlighting the
various steps, also offers possible solutions by giving a deadline of implementation date or applicability.
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10.3 CONTINUOUS IMPROVEMENT
Inspections, periodic checks, check list reports, non-compliance and training reports, audits, all
documentation produced to support the highlighting of points and aspects to be improved are included
in the drafting of the Improvement Program (inside the “Activity Monitoring”) thast, in addition to describe
what interventions are to be implemented to improve all aspects related to the VIP complex and its
activities, outlines the timing of implementation / activation of the interventions themselves, giving rise to
deadlines to be respected or at least by take as a reference.
The parameter of improvement is strongly linked to the experience accumulated over time by each individual
member of VIP; intended not only at the production level, even at the organizational and management
level. This involves paying attention to the present and necessary resources, to the opportunities offered
by the market and to those for improving the management system, therefore to the improvement actions
to be undertaken.
10. IMPROVEMENT
10.1 OVERVIEW
10.2 NONCONFORMITIES AND CORRECTIVE
ACTIONS
All nonconformities have the precedence, in terms of solving them and nd their remedy, over any activity;
any intervention subsequent to the nonconformity found is undertaken promptly in order not to leave
room for the occurrence of consequent events, especially given the nature of the sequential phases. The
same Non-Conformance Report requires to indicate in a dedicated section the actions to be taken to solve
it and the corrective action to be implemented.
The non-compliance report is recorded and archived, pending the submission to the revaluation for the
end-of-year Management Review.
The prompt reaction is essential by taking the necessary corrective actions, addressing the consequences;
the workers and managers at every level are involved in examining the unexpected or the incident
that requires an in-depth analysis and evaluation to prevent the recurrence of the event, as well as the
immediate and safe solution of the event, determining the causes.
The corrective actions taken can also lead to signicant changes to the company management system
and are monitored in order to verify their effectiveness towards qualitative, environmental and health
improvement, in order to avoid their recurrence; as implemented and adopted, as well as the results, have
to be available to all interested parties, verbalizing and recording any nonconformities.
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
45
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
ATTACHMENTS
LIST OF INTERNAL OPERATING PROCEDURES
NUMBER
DESCRIPTION EDITION REVISION DATE
01.01 Documents and Data 02 00 28/02/2019
02.01 Training 02 00 28/02/2019
03.01 Supplier Evaluation 02 00 28/02/2019
04.01 Production Control 01 00 28/02/2019
05.01 Measurement Tools Control 02 00 28/02/2019
06.01 Internal Audit Management 02 00 28/02/2019
07.01 Nonconformities
Management
01 02 28/02/2019
08.01 Corrective actions 02 00 28/02/2019
09.01 PPE and Clothing 01 02 28/02/2019
10.01 Inbound/Outbound Goods 01 03 28/02/2019
11.01 Incident Report 02 00 28/02/2019
12.01 Visitors entrance 01 02 28/02/2019
13.01 Telephone Calls Entry 01 01 28/02/2019
14.01 Documents Registrations 01 01 28/05/2019
15.01 Idracat instructions 01 00 19/09/2018
16.01 Contract management 01 00 12/02/2019
17.01 Warehouse management 01 02 04/11/2019
18.01 Production Process
management
01 01 04/11/2019
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
46
ATTACHMENTS
LIST OF INTERNAL OPERATING PROCEDURES
NUMBER
DESCRIPTION EDITION REVISION DATE
01.01 Forklift and lift truck storage 01 01 25/02/2019
02.01 Stamping of personal cards 01 01 25/02/2019
03.01 EMERGENCY (Security) 01 01 25/02/2019
04.01 Use of lifting equipment 01 00 09/09/2014
05.01 Mod. And Proc. Use of GAMU
brackets
01 01 25/02/2019
06.01 Mod. And Proc. Use of Fork
extensions
01 01 25/02/2019
07.01 Mod. And Proc. Use of Lifting
straps and slings
01 01 25/02/2019
08.01 Banning alcoholic substances 01 00 27/11/2014
09.01 Breaks during daily
working hours
01 00 03/02/2015
10.01 Movement with two carts 01 00 25/02/2019
11.01 Waste disposal and storage 01 01 25/02/2019
12.01 Processing in conned spaces
(in tanks)
01 01 25/02/2019
13.01 Verication, selection and
sorting of lifting devices
01 01 25/02/2019
INTEGRATED MANAGEMENT SYSTEM MANUAL
(Health - Safety - Quality - Environment)
ISO 9001:2015 - ISO 14001:2015 - ISO 45001:2018
Ed.: 2 Rev: 01 del 01/07/2020
47
CONTACTS:
Vial del Vallo 46,
Pesaro (PU), 61122, Italy
+39 0721202882 - inf[email protected]
