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Contents
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Table of contents
1. Important note ................................................................................................................ 3
2. Definitions ....................................................................................................................... 3
3. About Newly Qualified Nannies (NQNs) ............................................................................ 4
4. Criteria for employing an NQN ......................................................................................... 4
5. Registration ..................................................................................................................... 5
5.1 How to register for an NQN ................................................................................................. 5
6. Interviews ....................................................................................................................... 6
6.1 Interview process ................................................................................................................. 6
6.2 First-stage interview ............................................................................................................ 6
6.3 Second-stage interview ........................................................................................................ 7
6.4 Making an offer .................................................................................................................... 7
6.5 Travel expenses for interviews ............................................................................................ 7
7. Employing an NQN ........................................................................................................... 8
7.1 Your legal responsibilities as an employer ........................................................................... 8
7.2 Payroll, taxes, pensions ........................................................................................................ 8
7.3 Contracts .............................................................................................................................. 8
7.4 Employers’ liability insurance .............................................................................................. 9
7.5 Salary information................................................................................................................ 9
7.6 NQN placement fees ............................................................................................................ 9
7.7 Ofsted ................................................................................................................................. 10
7.8 What to expect from an NQN ............................................................................................ 10
7.9 Nanny documentation ....................................................................................................... 11
7.10 End of contract ................................................................................................................. 13
8. Norland contact information .......................................................................................... 13
Appendices
1. Appendix 1 – NQN application process flow chart ........................................................... 14
2. Appendix 2 – Norland Agency and NQN Terms and Conditions for Clients........................ 15
3. Appendix 3 – Interview questions ................................................................................... 37
4. Appendix 4 – Salary breakdown ..................................................................................... 38
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1. Important note
While this document predominantly refers to ‘the child’ when talking about a placement, an NQN
placement can involve more than one child. There is no upper limit to how many children an NQN
can have in their care. For simplicity and ease of reading, the document refers mainly to a single
child, but in all instances this should be understood to mean either a child or children.
In the same way, the document refers to ‘parents’, which should be understood to refer to a single
parent or carer where relevant.
2. Definitions
Sole charge
Sole charge is when the nanny has sole responsibility for the child throughout the day. This includes
if the child is at school or nursery; the nanny will still have sole charge once the child has been picked
up or if they are ill.
Shared care
Shared care is when the nanny shares the care of the child with parents or grandparents throughout
the day. Please note, NQNs are not allowed to provide shared care with another nanny or qualified
practitioner.
Mix of sole charge and shared care
This is a mixture of both of the above. It may be that parents require the NQN to share care of
children on a couple of days, but on some days parents require the NQN to have sole charge of the
children or perhaps have sole charge of one child while they have one-to-one time with the others.
Daily (live-out)
This is when the NQN has their own accommodation that they pay for, so the NQN commutes to and
from work each day. If the NQN works in a daily position, the weekly hours are a minimum of 45
hours per week and a maximum of 50 hours per week. The maximum is slightly less than a
residential position to allow the NQN time to commute to and from the family home.
Residential (live-in)
This is when you provide accommodation, whether it be a bedroom within your family home, a
basement flat, a guest house at the bottom of the garden or a flat down the road. You cover the cost
of the NQN’s accommodation and bills. If the NQN is in a residential position, the weekly hours are a
minimum of 45 hours per week and a maximum of 60 hours per week. The NQN is required to have a
minimum of their own private bedroom and bathroom. The bathroom can be shared, but only with
the child.
Nursery duties
These are the duties the nanny is responsible for in addition to the physical and educational needs of
the child. They include cooking, cleaning and laundry for the child within their care.
Nanny documentation
These are documents the nanny should keep in order to record the care and learning of the child and
communicate effectively with the parents. NQNs are required to keep a nanny diary, a learning
journal for each child, weekly menu plans and weekly activity plans.
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3. About Newly Qualified Nannies (NQNs)
Newly Qualified Nannies (NQNs) have completed three years of intensive early years training at
Norland, including a BA or BA (Hons) Early Years Development and Learning and the first part of their
Norland diploma. The training is a three-year full-time course that combines degree-level study with
practical sessions and experience with children, enabling the students to put theory into practice.
Throughout the training, students spend approximately half of their time gaining a wealth of
experience with children in a variety of settings, including with families and at hospitals, nurseries
and schools. Running alongside the degree, and for one year following completion of the degree,
students work towards achieving the prestigious Norland diploma. It is this qualification that sets our
nannies apart from other early years professionals and adds an even greater array of practical skills
and experience to their toolkit.
The final unit of the Norland diploma is the NQN year. Following the successful completion of three
years’ study at Norland, students spend the NQN year working as a nanny in paid employment,
supported by the dedicated NQN team. This first position helps the students consolidate skills and
build on what they have learned during their studies, while having a team on hand to support them.
The NQN post is the first time the student will work full time as a professional nanny. Although they
are qualified Level 6 practitioners, they do require additional support throughout the 12 months. It is
therefore recommended that the employer and NQN set aside a regular communication time each
week/month for discussion and review. The NQN team are available throughout the 12 months via
email and telephone to support and advise both you and the NQN.
Successful completion of the NQN year will result in the award of the Norland diploma and badge,
the ability to use Norland Agency, the title ‘Norland Nanny’ (or ‘Norlander’), and the lifelong support
of Norland.
4. Criteria for employing an NQN
We have a duty of care towards our NQNs in their first year of employment. As the NQN year is an
assessed unit on the Norland diploma and certain assessment criteria need to be fulfilled, the
following requirements are in place for anyone wishing to employ an NQN:
1. Families must require a nanny for at least one child who is not attending either full-time
nursery or school and have a minimum of 30 hours child contact time overall. This allows the
NQN to have experience of documenting and planning for the child’s learning using the Early
Years Foundation Stage framework, which applies to children from birth to 4 years 11
months old and is part of the NQN unit assessment.
2. There is a minimum requirement for NQNs to work at least 45 hours each week and no less
than four days per week. Daily nannies (live-out) may work a maximum of 50 hours per
week, and residential nannies (live-in) a maximum of 60 hours per week. Occasional
additional hours may be negotiated directly with the NQN outside of the contracted hours
and paid in accordance with the contracted overtime rate. NQNs may not be contracted to
24-hour care.
3. NQNs must have two consecutive days off each week. This is usually a weekend but can be
flexible depending on your family requirements.
4. NQNs may be employed to work in sole charge or shared care positions or a mixture of the
two. NQNs are unable to work in nanny share positions or within a nanny team (such as rota
positions or where the care of the child is shared with another nanny).
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5. The NQN is required to have a minimum of their own private bedroom and bathroom,
although the bathroom can be shared with the child.
6. NQNs are unable to take positions outside of England and Wales but may travel abroad with
the family for short periods of time.
7. The employer will be required to inform the NQN team when they are taking the NQN
abroad and must seek permission to take them abroad for a period over two weeks.
8. For fairness-of-assessment purposes, holiday entitlement for NQNs is limited to 33 days per
year. NQNs or their employers are required to inform the NQN team of any additional
absence due to sickness, bereavement, etc.
9. There is a requirement for employers to complete three formal appraisals at 4, 8 and 12
months with the NQN (templates will be provided). In addition to the appraisals the NQN
team will request feedback from the employer by e-mail checking the progress of the NQN.
10. Employers will need to allow an NQN consultant to visit the NQN at least once during their
NQN year within the family home, as well as allowing the NQN to share elements of their
nanny documentation with the NQN team by email throughout the year.
Please also see Appendix 2 for the NORLAND AGENCY TERMS AND CONDITIONS FOR CLIENTS.
If your position does not meet the above criteria, please contact the Norland Agency who will be able
to discuss your childcare requirements and register your details for a fully qualified Norland Nanny.
5. Registration
Each new Set of NQNs will be able to start applying for positions from the beginning of July each
year. However, we will continue to take applications throughout the year until all NQNs are placed.
Please contact the NQN team throughout the year to enquire about the remaining availability of
NQNs.
Sadly, we cannot guarantee an NQN for every vacancy, as the demand for NQNs far exceeds the
number we have available to place. We therefore always recommend that you consider other
childcare options alongside your registration, though we assure you that every effort will be made to
assist you in your search for an NQN. We pride ourselves on the calibre of our NQNs and carefully
consider the needs of your family alongside the NQN’s experience when supporting the NQN with
their interview choices.
5.1. How to register for an NQN
The first part of the registration process is completed via our website. Once you have submitted the
online form, we will contact you to confirm whether your position is eligible for an NQN and then
ask you to send us more detailed information about your vacancy. The more detail we receive from
you, the better placed NQNs will be to register an interest in your position. At this stage, we will also
need you to send us a copy of each child’s birth certificate and proof of address, such as a recent
council tax or utility bill. These documents form an essential part of the safeguarding process for our
NQNs and we cannot complete your registration without them. Following on from this, we will
publish anonymised details of your vacancy on our NQN job list. Please note, NQNs cannot access
the job shop and see your advert until the beginning of June following the completion of their
required coursework.
Once NQNs have reviewed the job list, they will ask for their CV to be sent to three positions where
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they feel their skills match the family requirements. This is a rolling process and can take a number
of weeks or even months in some cases to complete. Therefore, please do not be discouraged if you
do not receive a CV straight away. However, sadly, we cannot guarantee an NQN for every vacancy,
as the demand for NQNs far exceeds the number we have available to place.
6. Interviews
All NQNs are required to attend interviews with at least three families. This is to ensure the NQN has
a comparison of jobs.
6.1. Interview process
If you receive an application to your vacancy, the NQN team will send you an email, which will
include the NQN’s personal statement from Norland and an external reference, as well as the NQN’s
CV. You will receive individual emails for each NQN application, and, as outlined above, this is a
rolling process, which means we cannot foresee how many CVs you will receive. We will continue to
send you CVs of interested applicants until you inform us that you have secured a nanny, or we have
no further NQNs looking for positions. We will of course endeavour to keep you updated, but we
appreciate your understanding that we will be processing a large number of applications in a short
period of time.
Once you have received an application from an NQN, you will need to let the NQN team know if you
would like to meet with the NQN for an interview. The NQN team will then pass your contact details
on to the NQN and advise them to contact you directly to organise a convenient time and date to
attend a first-stage interview, whether face to face or by video call.
6.2. First-stage interview
For the first-stage interview the NQN can either come and meet with you at your family home, or
you may decide to hold the interview over a video call. This interview is more of a formal interview
and the NQN will be wearing their formal Norland uniform (unless you specifically request for them
not to). The structure of the interview is typically question based to give you and the NQN an
opportunity to discuss the role; please see Appendix 3 for some example interview questions. The
NQN will also show you their portfolio which will give you an insight into their skills and interests.
If you decided to hold the first-stage interview over video call you can either decide to proceed to a
face-to-face first-stage interview, or if you felt the video call was in-depth you may move directly to
a second-stage interview.
Following a first-stage interview, you should give yourself and the NQN time to reflect on it. If you
are keen to progress to the next stage, you can contact the NQN directly to organise a convenient
time and date for the next interview stage. If you are inviting the NQN back for a second-stage
interview, we would ask you to contact the NQN team to inform us and to give us your feedback. We
can then speak with the NQN and obtain their feedback to send on to you prior to the next interview
stage. Alternatively, if you do not wish to proceed with the NQN, please contact the NQN team and
advise us that you do not wish to continue with their application. If this is the case, we would be
grateful if you would provide us with some feedback, as this will be helpful to pass on to the NQN to
help them in future interviews.
If the NQN does not wish to accept your offer of any further interviews, you will be informed by the
NQN as soon as possible.
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6.3. Second-stage interview
The second-stage interview is more of a trial day and an obligatory part of the NQN process. If your
position is a daily vacancy, the nanny will need to complete a 12-hour interview, or 24 hours if the
position is a residential vacancy. This will give the NQN an insight into what a typical day will be like
working for you. The NQN will not wear their formal Norland uniform at this interview, as they will
need to wear practical clothes to play with the child. The NQN is likely to have organised an age-
appropriate activity to do with the child to give you an example of what activities they would be
likely to plan if they were to work for you. You can show the NQN the local area and discuss the
child’s individual needs, as well as some longer-term goals you would like a nanny to work towards
with the child. It is a good idea to leave the child to play or complete an activity with the NQN and
try to take a step back and observe how they interact. You may also like to ask the NQN to cook a
meal for the child if this is something you would like to observe the NQN doing.
You may invite more than one NQN to a second interview (separately) in order to help you make an
informed comparison.
6.4. Making an offer
Following the second-stage interview, if you are happy with how the interviews went, you can make
an offer to the NQN. The best way to do this is by contacting the NQN team so that we can inform
the NQN in order to eliminate any feeling of pressure to accept if they are unsure. We will also
require an offer in writing by email before the next steps can commence.
If you are still not completely sure following the second-stage interview, you can invite the NQN
back for another meeting to spend some more time together and see if this helps you to confirm a
decision.
Should you not wish to proceed following the second-stage interview with the NQN, then as with the
first interview, please let the NQN team know and provide us with some feedback. We are then
happy to let the NQN know they were not successful.
6.5. Travel expenses for interviews
For all vacancies based within the UK, it is at the discretion of the employer to reimburse travel for
interviews. However, if you are inviting the NQN to your house for a third time, then you might like
to consider paying their travel expenses if you have not done so before.
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7. Employing an NQN
7.1. Your legal responsibilities as an employer
If you employ a nanny, you have a number of legal responsibilities as an employer.
By law, you must:
• register as an employer
• set up and operate a PAYE (Pay As You Earn) scheme on your nanny’s behalf
• pay regular income tax and National Insurance contributions
• pay employers’ National Insurance contributions
• keep tax records on your nanny’s behalf
• provide your nanny with regular payslips
• provide your nanny with an employment contract
• file an employer’s annual tax return
• have employers’ liability insurance in place
• enrol eligible employees into a qualifying pension scheme
• report to HMRC any expenses or benefits provided to employees which might be taxable,
such as certain accommodation types or use of the nanny car for private journeys.
For more information on the above, please see below.
7.2. Payroll, taxes, pensions
All NQN employers are responsible for paying a gross salary through payroll, and for the deduction
and payment of income tax and National Insurance contributions. Employers must provide a written
statement (payslip) of earnings and deductions to the NQN on a weekly/monthly basis as part of
their legal responsibilities. We will insist on seeing a copy of the NQN’s first payslip to ensure that
this is in order.
Cash payments – i.e., ‘cash in hand’ – should not be offered at any time to any NQN while they are in
their post. This can put them in a very difficult situation and is potentially an illegal act. If we are
made aware of any family insisting that the NQN accept these payments, we would not be able to
continue to support them in that role as an NQN. Information about taxable benefits can be found
here.
Please ensure that any additional payments, such as proxy parenting and babysitting, are recorded
to ensure that the tax and NI contributions are paid correctly.
You may find a nanny payroll company will help you with the organisation of many of the above
responsibilities.
These payroll companies can also advise you on auto-enrolment pension requirements, which under
certain criteria become your legal responsibility.
7.3. Contracts
Norland provides a standard fixed-term contract of employment for you to modify and agree with
the NQN. It is our preference that you use this contract as it reflects the requirements and criteria
for hiring an NQN. A copy will be emailed or posted to you once an offer has been accepted. We
require a copy of this contract, signed by both the NQN and the employer, prior to the NQN starting
employment. Please note that we cannot allow any NQN to start any position without a signed
contract and a copy of your employers’ liability insurance. Please allow time for this to be processed
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and amend start dates if necessary.
7.4. Employers’ liability insurance
Employers must provide Norland College with proof of employers’ liability insurance which covers
the NQN. Please ensure you check your current home insurance policy, as the majority will already
include employers’ liability insurance, which covers nannies working within the home. If your current
policy does not already include this cover, you will need to contact your home insurance provider
and ask for this to be added to your policy, or alternatively you can take out a specific policy to cover
the NQN.
7.5. Salary information
Please see Appendix 4 for a full breakdown of NQN salaries
All salaries are shown in gross per annum. However, please note, employers will still be responsible
for paying employers’ National Insurance contributions on top of this gross salary. We encourage you
to consult your accountant or a payroll agency for further information regarding payroll and the tax
and National Insurance contributions. Details of payroll companies who work with nannies can be
found here.
The salary for a residential NQN (live-in) is non-negotiable and takes into account the
accommodation offset allowance. All residential salaries have already had the accommodation offset
allowance (£60.90 per week) deducted from the salary to give the final figure. All residential salaries
meet at least the National Living Wage per hour, as this is a legal requirement for employers hiring
people who are 23 years of age and over.
For a daily NQN (live-out), the salary is negotiable within our set salary range and should be
discussed with the NQN. In order to negotiate this, both parties should take into consideration the
NQN’s travel, accommodation and living expenses, which will vary depending on the location of the
role.
If you require your NQN to babysit outside of the contracted hours, then this will need to be agreed
prior to the event and paid in accordance with the contracted overtime rate.
7.6. NQN placement fees
NQN placement fees are a one-off payment payable to Norland following a confirmed placement
and start date. We do not charge a registration fee to register your vacancy with us.
The placement fee is calculated at 10 per cent of the NQN’s standard gross annual salary plus VAT.
This placement fee is non-negotiable and covers the administration both during and after the
introduction; this includes interview and contract support, as well as telephone and email support
throughout the year for both you and the NQN. You will receive an invoice when the NQN starts
their position with your family, which will be payable within 14 days as per our Norland Agency and
NQN Terms and Conditions for Clients – see Appendix 2.
Every effort will be made to introduce suitable applicants, but the final decision to engage an NQN
must be the employer’s responsibility. Please note – names of the NQNs are given to employers in
the strictest confidence. Should a name be passed on to other employers and the NQN subsequently
be engaged as a result, the usual placement fee will be charged.
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7.7. Ofsted
NQNs are not Ofsted registered. If you wish the NQN to be registered with Ofsted so that you can
utilise the childcare voucher scheme, you will be responsible for any fees incurred. More details
about Ofsted and how the NQN can register with Ofsted can be found here.
7.8. What to expect from an NQN
As well as providing for the physical and educational needs of the child, NQNs are responsible for all
nursery duties, such as cooking, cleaning and laundry for the child. However, this is at the discretion
of the employer and can be fully or partially completed by other members of staff within the
household.
Typical duties include:
• physical care of the child
• supporting and providing activities for the holistic development of the child
• communicating with parents on all aspects of the care of the child
• completing nanny documentation in order to keep parents informed about their child’s care,
wellbeing and development (the documentation required for the NQN position is a nanny
diary, a learning journal for each child, a weekly menu plan and a weekly plan of activities)
• providing well-balanced and nutritious meals appropriate to the needs of the child
• taking the child to playgroup/nursery/school
• taking the child on outings appropriate to their age and stage of development
•
taking the child on play dates or arranging these in the family home (prior approval from the
employer must be sought)
• preparing for special occasions, such as birthday parties
• caring for the child when they are unwell, which may include administering medicine and
taking them to the doctor if necessary and with the consent of parents
• travelling with the child and preparing for holidays, weekend visits, etc.
• cleaning and tidying the nursery, bedroom, playroom and other areas as agreed with
parents
• cleaning, laundering and mending the child’s clothes and toys
• being responsible for all equipment related to the care of the child, including the cleaning
and maintenance of items such as sterilisers, buggies, car seats, etc.
• taking responsibility for the nanny purse and making sound judgements when purchasing
items from the nanny purse, as well as obtaining a receipt and providing a fully detailed list
of weekly expenses
• cleaning and tidying the accommodation provided for the nanny.
If you wish for your NQN to complete any other duties not included in the points above, it is
recommended that you discuss these duties together and mutually agree when and how these will
be completed.
Please note that NQNs are not expected to:
• cook and clean for the whole family in addition to the agreed nursery duties
• exercise, feed, bath or oversee any healthcare of pets unless otherwise agreed
• use their own personal money for any nursery expenses
• maintain the nanny car, including servicing, tax and insurance
• run errands for the adults within the family (e.g., dry cleaning, collecting prescriptions, etc.)
unless mutually agreed.
The above list is not exhaustive.
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7.9. Nanny documentation
NQNs are expected to complete nanny documentation for their employer in relation to the care and
development of the child. This means carefully observing the child to assess development, learning,
interests, likes and dislikes in order to plan suitable and engaging activities and meals to meet the
individual needs of each child.
This is also an integral part of their NQN unit coursework, as NQNs need to evidence that they are
capable of completing this documentation. All our NQNs are required to keep a daily nanny diary,
weekly menu plan, weekly planner and learning journal for each child to assist the NQN team in
assessing the work of the NQN. In addition, Norland believes nanny documentation is an essential
tool in assisting with good communication between the nanny, parents and any other people
involved in the care of the child. These written records can also be useful in avoiding
misunderstandings and ultimately support the safeguarding of the child and the nanny. All nanny
documentation about the child is the property of the family and should be left with the family once
the nanny leaves the position.
Nanny diary
The NQN will be expected to complete a detailed nanny diary on a daily basis. The purpose of the
nanny diary is to note relevant information each day about the care of the child, and it should be
used in addition to a verbal handover and group messages. The nanny diary should also be available
for the employer to write any necessary information that the nanny may need to know in the
morning – for example, any medication administered to the child during the night. It is
recommended that the nanny diary is kept in a designated place to which everyone involved with
the care of the child can have access.
Essential information to include in the nanny diary:
• contact numbers for each parent (at front of diary)
• emergency contact numbers (third person, GP, dentist)
• account of what has happened in the day
• accident record
• medication record
• visits to the doctor, dentist, etc. – a written account of what was said.
What else to expect in a nanny diary (this list is not exhaustive):
• sleep times (if applicable)
• food
• mileage (if applicable)
• trips and costs detailed in advance
• homework (if applicable)
• cleaning – carried out or that needs to be done
• nappies/toileting – times, etc. (if applicable)
• section for parents’ comments
• activities – regular and proposed trips for school holidays (if applicable)
• spending/budgets
• party invitations and play dates – when, where, presents?
• babysitting arrangements.
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Weekly activity plan
NQNs should produce a weekly plan, in discussion with parents and according to their preferences,
which shows what developmental and educational activities the NQN has planned for the week. The
NQN will be expected to understand the unique characteristics and interests of each child they are
caring for and should plan activities that are developmentally appropriate for each child.
The weekly plan should, where applicable, include activities using the following criteria:
• developmental and educational activities to promote the next steps identified in
observations, the learning journal or PLOD (Possible Lines of Development)
• activities both inside and outside of the home
• a variety of structured activities, free play and adult-led and child-led learning
• groups, classes or play dates
• day trips
• time spent with the child’s family or friends
• nursery or school.
Menu plans
While at Norland, students receive extensive teaching in food and nutrition. During these lectures,
they are taught how to prepare, cook and present a wide variety of foods. It is expected that NQNs
will use this knowledge to create a weekly menu plan, which can be discussed with parents. It is the
NQN’s responsibility to know about allergies, intolerances, likes and dislikes, as well as parental
preferences, and to accommodate these within the plan. We would also encourage the NQN to
regularly incorporate foods that the child may not have tried before to develop their palate. We
recommend that both parties should agree a day of the week by which the menu plan will be
available for the parents to review before the start of the next week. In our experience, having a
shared online shopping list works well, to which parents can add their own food to avoid food
wastage. It should also be agreed how the shopping will be purchased and by whom.
Learning journal
NQNs are expected to keep a learning journal for each child in their care, in order to document the
child’s achievements, interests, learning and development. This in turn will provide an overview of
the child’s developmental and educational journey and help the NQN plan activities according to the
individual child’s needs. This learning journal will include observations that the nanny takes of the
child in order to record, assess and plan for new lines of learning and development or support with
existing ones. Observations might include a photo along with a descriptive written observation,
and/or a piece of artwork/schoolwork or certificate. The observation should highlight what the
intention, implementation and impact was of the learning opportunity observed. If the child is under
five years, the observations should be used to create a monthly PLOD (Possible Line of Development)
in the learning journal which is built upon throughout each month to plan next steps of learning and
development in accordance to the Early Years Foundation Stage (EYFS) framework. If the child is
older, it is nice for them to be more involved in the compilation of the learning journal, and they may
like to write or draw their own entries. Each week the learning journals should inform the weekly
activity planning for the child.
For children under five years, the NQN should, in addition, complete a monthly overview using the
Development Matters document to ensure all areas of development are being observed and
planned for. This can also be a useful to guide the NQN in their planning and provide parents with an
overall understanding of their child’s development.
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The learning journals should be started within the first few weeks of the NQN year and include at
least one entry per week or more where appropriate. The journals should be available for families to
look through at any time, and the NQN should make sure that parents are made aware of new
additions to these documents.
Please note, examples of the nanny documentation will need to be emailed by the NQN to the NQN
team as requested throughout the year. This will be stored confidentially as per our Norland Agency
and NQN Terms and Conditions for Clients – please see Appendix 2.
7.10. End of contract
Around the nine-month mark, the NQN team will send an email suggesting a conversation is
conducted as to whether the NQN will stay on with the family as a qualified Norland Nanny. As part
of this conversation, if the family and NQN wish to continue the employment after the NQN year is
complete, a ‘qualified permanent contract’ will need to be negotiated – a template for this can be
sought from the NQN team or Norland Agency. Please note, the salary expectations for a qualified
Norland Nanny increase significantly due to Norland Nannies being in high demand and our qualified
salaries needing to be competitive within the nanny/agency market. We appreciate that this
increase in salary may be challenging for some families to meet but suggest this is taken into
consideration when hiring an NQN.
Additional information will be sent to you closer to the time of needing to negotiate a new contract.
Please contact the NQN team or Norland Agency should you wish to discuss this any further.
8. Norland contact information
Norland www.norland.ac.uk 01225 904040
NQN team NQN@norland.ac.uk 01225 904033
Elspeth Pitman, NQN manager elspeth.pitman@norland.ac.uk 01225 904037
Nia Pike, NQN consultant [email protected] 01225 904049
Lucy Rogers, NQN consultant [email protected] 01225 985510
Anna Gent, NQN consultant [email protected] 01225 904495
Porcia Densley, NQN recruiter [email protected] 01225 904021
Megan Walton, NQN office coordinator megan.wal[email protected].uk 01223 904033
V7.0/EP/21.03.22 14
Appendix 1 – NQN application process flow chart
V7.0/EP/21.03.22 15
Appendix 2 – Norland Agency and NQN Terms and Conditions for Clients
1 DEFINITIONS
In this Agreement:
1.1 the following terms shall have the following meanings unless the context otherwise requires:
"Agreed Purpose"
means: (a) the Introduction of Nannies by Norland to the
Client for Engagement by the Client; and (b) any
administration carried out by Norland in connection with
(a) or in connection with the Nannies generally;
“Agreement”
these Terms and Conditions together with the
Instructions;
“Child”
the child or children to be cared for by the Nanny;
“Client”
the client(s) named on the Instructions and to whom
Norland shall Introduce Nannies;
“Conduct Regulations"
the Conduct of Employment Agencies and Employment
Businesses Regulations 2003;
“Data Controller"
a natural or legal person, public authority, agency or
other body which, alone or jointly with others,
determines the purposes and means of the Processing of
Personal Data;
“Data Protection
Legislation"
The Data Protection Act 2018 (DPA 2018) and the UK
GDPR as defined in the Data Protection, Privacy and
Electronic Communications (Amendments etc) (EU Exit)
Regulations 2019.
“Data Subject"
an identified or identifiable natural person about whom
Personal Data is Processed; an identifiable natural person
is one who can be identified, directly or indirectly, by
reference to the Personal Data;
"DBS Certificate"
the certificate issued for a Disclosure and Barring Service
(DBS) Check;
"DBS Check"
an enhanced Disclosure and Barring Service Check with
Children's Barred List Checks;
"Engagement"
the engagement, employment or use of the Nanny by the
Client or by any Third Party to whom or to which the
Nanny was Introduced by the Client (whether with or
without Norland's knowledge or consent) on a
permanent or temporary basis, whether under a contract
of service or for services; under an agency, license,
franchise or partnership agreement; or through any other
engagement directly or through a limited company of
V7.0/EP/21.03.22 16
which the Nanny is an officer or employee or through a
limited liability partnership of which the Nanny is a
member or employee; or indirectly through another
company and “Engages” and “Engaged” shall be
construed accordingly;
"Family Members"
the members of the Client's family;
"Fee Structure"
Norland's fees structure setting out the details of the
Placement Fees and which may be provided by Norland
to the Client and/or set out on the Norland Website (and,
in each case, as updated by Norland from time to time);
"Fixed Term Placement
Fee"
the placement fee payable by the Client under Clause
11.3;
"Fixed Term Vacancy"
as defined at Clause 5.1.2;
"Gross Remuneration"
the gross salary or fees payable to the Nanny for work (or
for services where applicable) provided to the Client;
“Guests”
the Client's guests at the Client's premises or property;
“Instructions”
the document containing the specific information relating
to the Client, the Vacancy, the requirements of the Client
and the services to be supplied by Norland to the Client;
"Introduction"
means: (a) the passing of a curriculum vitæ or other
information about a Nanny to the Client or a Third Party;
or (b) the interview of a Nanny in person or by telephone,
skype, Facetime or by any other audio or visual means by
the Client or a Third Party, and the time of the
Introduction will be taken to be the earlier of (a) and (b)
above; and "Introduce", “Introduced”, “Introduces”,
"Introducing" shall be construed accordingly;
"Liability"
liability in or for breach of contract, tort, negligence,
misrepresentation, breach of statutory duty, restitution
or any other cause of action whatsoever relating to or
arising under or in connection with this Agreement;
"Maternity Placement
Fee"
the placement fee payable by the Client under Clause
11.11.1;
“Maternity Vacancy”
as defined at Clause 5.1.4;
“Nanny”
the person Introduced by Norland to the Client for the
Vacancy (including NQNs);
"Gross Remuneration"
the gross salary or fees payable to the Nanny for work (or
for services where applicable) provided to the Client;
"Norland"
Norland College Limited, a company registered in England
and Wales under company registration number 00193170
V7.0/EP/21.03.22 17
and whose registered office is at Norland College, York
Place, London Road, Bath, BA1 6AE;
"Norland Website"
the website at http://www.norland.ac.uk (or such other
website as Norland may operate from time to time);
"NQN"
a Norland newly qualified nanny;
"NQN Placement Fee"
the placement fee payable by the Client under Clause
11.7;
"NQN Team"
the Norland team responsible for NQNs;
"NQN Vacancy"
as defined at Clause 5.1.5;
“Parties”
Norland and the Client, each a "Party";
"Personal Data
information relating to a Data Subject such as a name, an
identification number, location data, online identifier or
one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of
that person, including opinions about a Data Subject;
"Permanent Placement
Fee"
the placement fee payable by the Client under Clause
11.2;
"Permanent Vacancy"
as defined at Clause 5.1.1;
"Placement Fee"
the placement fee payable by the Client under this
Agreement which shall be either the Permanent
Placement Fee, the Fixed Term Placement Fee, the NQN
Placement Fee, the Temporary Placement Fee or the
Maternity Placement Fee;
"Process"
any operation or set of operations which is performed on
Personal Data or on sets of Personal Data, whether or not
by automated means, such as collection, recording,
organisation, structuring, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by
transmission, dissemination or otherwise making
available, alignment or combination, restriction, erasure
or destruction and "Processing" and "Processed" shall be
construed accordingly;
"Regulator"
any regulatory body with responsibility for the
enforcement of the Data Protection Legislation (which in
the UK is the Information Commissioner's Office);
"Shared Personal Data"
any Personal Data provided by one Party to the other
Party for the Agreed Purpose;
"Staff"
the Client's employees, contractors and agents;
V7.0/EP/21.03.22 18
"Template Employment
Contract"
as defined at Clause 9.1;
"Temporary Placement
Fee"
the placement fee payable by the Client under Clause
11.8.1;
"Temporary Vacancy"
as defined at Clause 5.1.3;
"Terms and Conditions"
these Norland Recruitment Agency Terms and Conditions
for Clients;
"Third Party"
any person who is not Norland or the Client;
"Vacancy"
the vacancy set out in the Instructions (or otherwise
notified by the Client to Norland) and which may be a
Permanent Vacancy, a Fixed Term Vacancy, a Temporary
Vacancy, a Maternity Vacancy or a NQN Vacancy;
1.2 references to "Clauses" are to Clauses of these Terms and Conditions;
1.3 the headings are inserted for convenience only and shall not affect the interpretation or
construction of this Agreement;
1.4 references to "written" or in "writing" includes in electronic form; and
1.5 a reference to a law or regulation is a reference to it as amended, extended or re-enacted
from time to time.
2 NORLAND'S CONTACT DETAILS
2.1 Norland Agency’s contact details are as follows:
2.1.1 Telephone Number: 01225 904030
2.1.2 Email Address: agency@norland.ac.uk.
2.2 For NQN Vacancies, Norland's contact details are as follows:
2.2.1 Telephone Number: 01225 904033
2.2.2 Email Address: NQN@norland.ac.uk.
3 THIS AGREEMENT
3.1 These Terms and Conditions, together with the Instructions, constitute the entire agreement
between Norland and the Client in relation to the subject matter hereof and are deemed to
be accepted by the Client and to apply from the earliest of:
3.1.1 receipt by Norland of the completed Instructions from (or on behalf of) the Client;
3.1.2 an Introduction by Norland to the Client of a Nanny; or
3.1.3 any written acceptance by (or on behalf of) the Client of these Terms and
Conditions.
V7.0/EP/21.03.22 19
3.2 This Agreement applies to all Vacancies released by the Client to Norland and to all
Introductions made by Norland to the Client.
3.3 This Agreement applies whether or not the Nanny is Engaged by the Client for the same type
of work and/or Vacancy as that for which the Introduction was originally effected.
3.4 This Agreement supersedes all previous agreements between the Parties in relation to the
subject matter hereof.
3.5 This Agreement prevails over any other terms and conditions put forward by the Client
unless expressly agreed otherwise by Norland in writing.
3.6 The Client authorises Norland to act on its behalf in seeking a person to meet the Client's
requirements and advertising for such a person through such methods as Norland deems
appropriate.
3.7 For the purposes of this Agreement, Norland acts as an employment agency as defined
within the Conduct Regulations.
3.8 Norland reserves the right to refuse to work with any Clients who do not uphold the
conditions of this agreement.
4 BINDING THE CLIENT
4.1 Where a Third Party (such as the Client's Personal Assistant) instructs Norland on behalf of
the Client:
4.1.1 the Third Party promises that it has authority to bind the Client to this Agreement;
4.1.2 the Client shall be bound by this Agreement; and
4.1.3 all Nannies Introduced by Norland to the Third Party shall be deemed Introduced to
the Client, and the Client shall be responsible for the acts and omissions of the Third
Party as if the Third Party were the Client.
5 VACANCY TYPES
5.1 The Client's Vacancy may be any one of the following Vacancy types:
5.1.1 Permanent Vacancy - a Vacancy under which the successful Nanny will be Engaged
by the Client on an ongoing or permanent basis;
5.1.2 Fixed Term Vacancy - a Vacancy under which the successful Nanny will be Engaged
by the Client on a fixed term basis;
5.1.3 Temporary Vacancy - a Vacancy under which the successful Nanny will be Engaged
by the Client on a temporary basis for no more than 13 continuous weeks;
5.1.4 Maternity Vacancy - a Vacancy under which the successful Nanny will be Engaged by
the Client on a temporary basis for no more than six months to help care for a new
born baby or new born babies; or
5.1.5 NQN Vacancy - a Vacancy under which the successful Nanny will be Engaged by the
Client on a fixed term basis for usually one year as part of his/her Norland Diploma
and which Norland and the Client has determined is suitable for a NQN.
V7.0/EP/21.03.22 20
6 NORLAND'S OBLIGATIONS
6.1 Norland shall not be under an obligation to fill any Vacancy for the Client. Norland shall use
reasonable endeavours to Introduce a Nanny to the Client for the Vacancy. However, due to
the high demand for Nannies, Norland cannot guarantee that it will Introduce a Nanny to
the Client for the Vacancy.
6.2 Norland shall, prior to Introducing a Nanny to the Client, obtain confirmation:
6.2.1 of the identity of the Nanny;
6.2.2 that the Nanny has the experience, training, qualifications and any authorisation
which the Client considers are necessary, or which are required by law or any
professional body, to work in the Vacancy; and
6.2.3 that the Nanny is willing to work in the Vacancy which the Client seeks to fill.
6.3 Norland shall, prior to Introducing a Nanny to the Client, obtain copies of any relevant
qualifications or authorisations of the Nanny. If requested, Norland shall provide copies of
those documents to the Client before the Nanny starts the Engagement.
6.4 Subject to Clause 6.5, Norland shall, prior to Introducing a Nanny to the Client, obtain two
references from persons who are not relatives of the Nanny and who have agreed that the
reference provided may be disclosed to the Client. If requested, Norland shall provide copies
of those references to the Client before the Nanny starts the Engagement. Norland will take
all references in accordance with Norland's Reference Policy (as updated by Norland from
time to time), and which is available from Norland or from the Norland Website.
6.5 For NQN Vacancies, Norland shall comply with Clause 6.4 by:
6.5.1 providing the Client with one reference from Norland; and
6.5.2 incorporating information from an additional validated reference into the profile
information used by Norland to Introduce the Nanny to the Client.
6.6 Norland shall, prior to Introducing a Nanny to the Client:
6.6.1 take all such steps, as are reasonably practicable, to ensure that the Nanny/NQN and
the Client are each aware of any requirements imposed by law, or by any
professional body, which must be satisfied by the Client or the Nanny to enable the
Nanny to work for the Client in the position which the Client seeks to fill; and
6.6.2 without prejudice to any of its duties under any enactment or rule of law in relation
to health and safety at work, make all such enquiries, as are reasonably practicable,
to ensure that it would not be detrimental to the interests of the Nanny or the Client
for the Nanny to work for the Client in the position which the Client seeks to fill.
6.7 Norland shall use reasonable endeavours to ascertain that the information provided by
Norland to the Client in respect of the Nanny is accurate and complete. However, Norland
shall have no Liability in respect of matters outside its knowledge and the Client must satisfy
itself as to the suitability of the Nanny.
V7.0/EP/21.03.22 21
7 SAFER RECRUITMENT AND FIRST AID
7.1 Norland shall ensure an enhanced DBS Check with Children's Barred List Checks has been
carried out on the Nanny within the three year period prior to the Nanny being Introduced
to the Client. Norland shall check the Nanny's DBS Certificate before Introducing the Nanny
to the Client. If there are any entries on the DBS Certificate, Norland shall handle the matter
in line with Norland's DBS policy (which is available on request).
7.2 Norland encourages Nannies to ensure their DBS Certificate is renewed at least every three
years or that the Nanny has subscribed to the DBS updating service. However, it is the
Client's responsibility to:
7.2.1 ensure that DBS Checks are carried out on the Nanny and that the Nanny's DBS
Certificate is renewed and checked by the Client on a regular basis throughout the
Nanny's Engagement; and
7.2.2 take appropriate action if there are any entries on the Nanny's DBS Certificate.
7.2.3 take note of the Childcare Disqualifications regulations to determine a nanny’s
suitability if they are registered with Ofsted, taking appropriate action if necessary.
A Nanny does not have to register with Ofsted unless more than two families use
the care at the same time as this is classed as childminding. If a Nanny is Ofsted
registered, they can be disqualified under the Childcare Disqualifications regulations
if they live on the premises where a disqualified person lives or works. See
https://www.gov.uk/guidance/childminders-and-childcare-providers-register-with-
ofsted/nannies-registration and
http://www.legislation.gov.uk/uksi/2018/794/contents/made - Regulation 9, for
further information in this regard.
7.3 Norland shall ensure the Nanny holds a paediatric first aid qualification which is completed
as a 12-hour classroom based qualification or by other appropriate means.
7.4 Norland encourages Nannies to renew their paediatric first aid qualification at least every
three years. However, it is the Client's responsibility to:
7.4.1 ensure that the Nanny renews their paediatric first aid qualification regularly
throughout the Nanny's Engagement; and
7.4.2 take appropriate action if the Nanny does not hold (or ceases to hold) a suitable
paediatric first aid qualification.
8 THE CLIENT'S OBLIGATIONS
GENERAL OBLIGATIONS
8.1 The Client is solely responsible for satisfying itself as to the suitability of the Nanny and shall
take up any concerns regarding the Nanny with Norland before Engaging the Nanny.
8.2 The Client is solely responsible for obtaining visas, work permits and/or such other
permission to work as may be required.
8.3 The Client is solely responsible for the arrangement and agreement with the Nanny of
medical examinations and/or investigations into the medical history of any Nanny where
necessary.
V7.0/EP/21.03.22 22
8.4 The Client is solely responsible for satisfying itself that the Nanny meets its requirements in
respect of requirements, qualifications or permission. More particularly the Client shall
satisfy itself as to the suitability and qualifications held by the Nanny in respect of any laws
and regulations of a country or jurisdiction in which the Nanny is Engaged to work.
8.5 The Client is responsible for informing Norland immediately of any information it has that
suggests it would be detrimental to the interests of either the Client or the Nanny for the
Nanny to work in the Vacancy.
8.6 Norland shall have no Liability to the Client if the Nanny is refused entry or is not allowed to
work by any country's authorities and the Client shall not be entitled to any refund of any
Placement Fees in those circumstances.
8.7 Norland will not disclose any Personal Data of the Nanny to the Client unless authorised by
the Nanny or where at Norland's sole discretion it is deemed necessary and permitted law.
8.8 The Client is required to provide to Norland the following details of the Vacancy to include:
8.8.1 the type of work that the Nanny would be required to do;
8.8.2 the location and hours of work;
8.8.3 the experience, training, qualifications and any authorisation which the Client
considers necessary or which are required by law or any professional body for the
Nanny to possess in order to work in the position;
8.8.4 any risks to health or safety known to the Client and what steps the Client has taken
to prevent or control such risks;
8.8.5 the date of commencement;
8.8.6 the duration or likely duration of the work;
8.8.7 the minimum rate of remuneration; and
8.8.8 the length of notice that the Nanny will be required to give and to receive to
terminate the Engagement.
8.9 If the Client Engages a Residential Nanny / NQN the Client is responsible for accommodation
and shall include relevant information and clauses in the Vacancy and in the Terms of the
Engagement with the Nanny accordingly.
8.10 The Client shall notify Norland within three calendar days where it receives details of a
Nanny from Norland which it has already received from:
8.10.1 another recruitment agency;
8.10.2 the Nanny herself; or
8.10.3 any other source,
and the Client agrees that if no such notice is given by the Client to Norland then in the
event of an Engagement of the Nanny by the Client, the Client shall pay Norland the relevant
Placement Fee in accordance with Clause Error! Reference source not found.. This clause
8.10 and clauses 8.11 and 8.13 do not apply for NQN Placements.
V7.0/EP/21.03.22 23
8.11 Where the Client notifies Norland in accordance with Clause 8.9 and where the Client
provides evidence to Norland that such receipt of details by the Client was for the Vacancy,
the Client will not be liable to pay Norland a Placement Fee for that Nanny in respect of the
Vacancy.
8.12 Where the Client is unable to evidence such, the Client shall pay Norland the relevant
Placement Fee in full.
8.13 The Client shall:
8.13.1 notify Norland immediately of any offer of an Engagement which it makes to any
Nanny; and
8.13.2 notify Norland immediately when its offer of an Engagement to any Nanny has been
accepted and provide details of the Nanny's start date, type of Engagement, length
of Engagement and Gross Remuneration to Norland.
8.14 The Client shall not, and shall not seek to cause Norland to, unlawfully discriminate in
relation to the services provided by Norland to the Client in connection with this Agreement
and shall disclose any and all information requested by Norland in the event a Nanny makes
a complaint to Norland.
8.15 In accordance with Norland's "Cause for concern policy" (as updated by Norland from time
to time) which is available from Norland or from the Norland Website, the Client shall notify
Norland in writing immediately in the event the Client is seriously dissatisfied with the
performance or conduct of any Nanny Introduced by Norland. Norland reserves the right to
take further action as a result of any concerns.
8.16 The Client shall, if the Client no longer needs to fill the Vacancy or suspends their search for
a Nanny to fill the Vacancy, notify Norland in writing as soon as is reasonably practicable.
8.17 The Client shall provide full assistance and co-operation to Norland in relation to any legal
proceedings, claims, complaints, investigations or enquiries (whether internal or external)
concerning events or matters in which the Client was involved or of which the Client has
knowledge.
8.18 The Client promises that all information and documentation provided by (or on behalf of)
the Client to Norland is up-to-date, accurate and complete. The Client shall notify Norland
immediately if any information or documentation provided is at any time and for any reason
out-of-date, inaccurate or incomplete.
8.19 The Client shall at all times maintain adequate employer's liability insurance which covers
the Client's Engagement of the Nanny. The Client shall ensure that insurance has limits of
cover no less than that required by applicable laws and regulations.
8.20 Norland is committed to equal opportunities and the Client shall comply with all anti-
discrimination legislation as regards the selection and treatment of Nannies.
COMPLIANCE OBLIGATIONS
8.21 Where the Client Engages a Nanny, the Client shall:
8.21.1 provide the Nanny with an employment/engagement contract before the start of
the Engagement which covers the whole term of the Engagement;
V7.0/EP/21.03.22 24
8.21.2 Engage the Nanny in accordance with all applicable laws and regulations, including
all applicable employment laws and regulations including privacy and data
protection requirements such as privacy notices;
8.21.3 where the Client employs the Nanny, ensure the correct deductions are made from
the Nanny's remuneration for tax and National Insurance (or, if the Engagement is
outside the UK, the overseas equivalents) and that those deductions are paid over to
the relevant authorities as required by applicable laws and regulations;
8.21.4 where the Client employs the Nanny, ensure the Nanny receives regular payslips as
required by applicable laws and regulations; and
8.21.5 where the Client employs the Nanny, ensure the Nanny is enrolled in a workplace
pension and is granted pension rights as required by applicable laws and regulations.
ADDITIONAL FIXED TERM, TEMPORARY AND MATERNITY VACANCY OBLIGATIONS
8.22 Where the Vacancy is a Fixed Term Vacancy, Temporary Vacancy or Maternity Vacancy then,
in addition to the other obligations set out in this Agreement:
8.22.1 the Client shall, as part of the Instructions, notify Norland of the anticipated length
of the Vacancy; and
8.22.2 the Client shall notify Norland immediately in writing if the Nanny is required for
longer than the initial term of the Vacancy or if the Nanny is re-Engaged by the
Client at any time within 12 months of the end of the initial term of the Engagement.
ADDITIONAL NQN VACANCY OBLIGATIONS
8.23 Where the Vacancy is an NQN Vacancy then, in addition to the other obligations set out in
this Agreement:
8.23.1 the Client shall, unless the Client is seriously dissatisfied with the Nanny's conduct or
capability, Engage the Nanny for a continuous period of 12 months or unless
otherwise agreed with the NQN Team;
8.23.2 the Client shall ensure the Nanny will work with at least one Child who is not
attending full-time nursery or school and have a minimum of 30 hours child contact
time overall;
8.23.3 the Client shall ensure that in each week the Nanny works no less than four days per
week and the minimum number of hours and no more than the maximum number
of hours required by Norland;
8.23.4 the Client shall ensure the Nanny is given two consecutive days off per week;
8.23.5 the Client shall not dismiss the Nanny without first fully discussing the matter with
the Manager of the NQN Team and taking their views into account;
8.23.6 the Client shall pay the Nanny a salary which is in accordance with Norland's NQN
salary guidelines (as updated by Norland from time to time) which are available from
Norland or from the Norland Website;
V7.0/EP/21.03.22 25
8.23.7 the Client shall, prior to interviewing the Nanny, provide Norland with copies of the
Child's birth certificate and a recent utility bill (not more than three months' old)
showing the Client's home address;
8.23.8 the Client shall, prior to the Nanny's start date, provide Norland with a copy of the
Client's employer's liability insurance policy together with proof of payment of all
applicable premiums;
8.23.9 the Client shall provide Norland with such information as Norland may request
about the Nanny's progress at months 1 and 10 of the Engagement;
8.23.10 the Client shall complete Norland's appraisal form to assess the Nanny's
performance during the Engagement and will submit the completed appraisal form
to Norland at months 4, 8 and 12 of the Engagement;
8.23.11 the Client shall promptly respond to all progress checks made by Norland in respect
of the Nanny;
8.23.12 the Client shall allow a member of Norland's NQN Team on reasonable notice, to
visit the Nanny at least once during the Engagement;
8.23.13 the Client shall allow the Nanny sufficient time to complete their documentation
required for the successful completion of their Engagement and their Norland
Diploma;
8.23.14 the Client shall allow a member of Norland's NQN Team, on reasonable notice, to
view, access and assess the Nanny's documentation required for the successful
completion of their Engagement and their Norland Diploma.
8.23.15 To enable Norland to meet its safeguarding obligations, the client shall seek
Norland's permission in advance before taking or inviting the NQN outside the UK
for a period of more than two consecutive weeks, Norland's permission shall not be
unreasonably withheld.
8.23.16 The client must inform Norland when they are taking the NQN outside the UK for a
period of less than two weeks.
8.24 The Client acknowledges that where a Nanny is Engaged in an NQN Vacancy, that
Engagement is part of the Nanny's learning and development toward achieving their
Norland Diploma. Therefore, the Client accepts that, in exchange for the reduced Placement
Fees charged by Norland for a NQN Vacancy under Clause Error! Reference source not
found., the Nanny will not be as experienced as a fully qualified Norland nanny, and the
Client shall give the Nanny all reasonable support, understanding and assistance during the
Engagement to enable him/her to successfully complete the Engagement and achieve the
Norland Diploma.
8.25 The Client shall, prior to the Nanny signing the employment/engagement contract with the
Client, provide the NQN Team with a copy of the employment/engagement contract for the
NQN Team to check. Norland reserves the right to delay the start of the Nanny's
Engagement until a copy of the employment/engagement contract has been received and
checked by the NQN Team. For the avoidance of doubt, by checking the
employment/engagement contract, the NQN Team is simply checking it appears to be a
standard document. Norland shall have no Liability to the Client for the
employment/engagement contract.
V7.0/EP/21.03.22 26
8.26 NQN Vacancies can only be registered with Norland if they are based in England and Wales.
9 TEMPLATE CONTRACTS
ENGAGEMENTS IN ENGLAND AND WALES
9.1 For Engagements based in England and Wales, Norland shall, once the Engagement is
confirmed to Norland, provide the Client with Norland's template employment/engagement
contract (the "Template Employment Contract") which can be used as the basis for the
employment/engagement contract between the Client and the Nanny.
9.2 The Template Employment Contract is an example employment/engagement contract. It is
not intended to be the final version and the Client acknowledges that the Client is
responsible for reviewing and tailoring the Template Employment Contract to make sure it is
suitable for the Engagement.
9.3 Norland strongly recommends the Client obtains legal advice on the Engagement of the
Nanny and the Template Employment Contract before Engaging the Nanny. The Client is
solely responsible for ensuring the Client's Engagement of the Nanny, and the
employment/engagement contract between the Client and the Nanny, complies with all
applicable laws and regulations.
9.4 On the basis that Norland provides the Template Employment Contract as an example
employment/engagement contract and on the basis that the Client is responsible for
obtaining its own legal advice on the Client's Engagement of the Nanny and the Template
Employment Contract, Norland shall have no Liability to the Client in respect of the Client's
use of the Template Employment Contract, the employment/engagement contract between
the Client and the Nanny or (except as expressly set out in this Agreement) the Client's
Engagement of the Nanny.
9.5 The Client agrees as follows:
9.5.1 subject to Clause 9.3 and 9.6, the Client shall keep the Template Employment
Contract confidential and shall not divulge it (in whole or in part) to any Third Party;
and
9.5.2 the Client shall not use the Template Employment Contract for any purpose except
as the template employment/engagement contract for Engagements between the
Client and the Nanny which are based in England Wales.
9.6 The Client may disclose the Template Employment Contract to the Family Members and the
Staff who need to receive a copy of it in connection with the Client's Engagement of the
Nanny, provided the Client ensures all such persons comply with this Clause 9.
9.7 For ease of reference, and with the prior written consent of the Client and the Nanny, a copy
of the completed employment/engagement contract will be stored on Norland's Customer
Relationship Management Database for the duration of the Engagement and for a period of
six years afterwards.
ENGAGEMENTS OUTSIDE ENGLAND AND WALES
9.8 Norland will not provide the Client with the Template Employment Contract for
Engagements based outside England and Wales because it has been drafted under English
law.
V7.0/EP/21.03.22 27
9.9 For Engagements based outside England and Wales, Norland shall, once the Engagement is
confirmed to Norland, provide the Client with a document detailing some suggested
information that may be included in the employment/engagement contract between the
Client and the Nanny (the "Overseas Considerations for Contracts Document"). The
Overseas Considerations for Contracts Document has been prepared by Norland as a generic
document to give the Client some general assistance to identify the types of information
that may be included in the employment/engagement contract between the Client and the
Nanny. The Overseas Considerations for Contracts Document:
9.9.1 is not legal advice;
9.9.2 is not, nor is it intended to be, a definitive list of all the information that may be
included in the employment/engagement contract between the Client and the
Nanny; and
9.9.3 has not been prepared for any specific jurisdiction, and the Overseas Considerations
for Contracts Document should not be treated as such by the Client.
9.10 Norland strongly recommends the Client obtains legal advice in the relevant jurisdiction on
the Engagement of the Nanny and to prepare the employment/engagement contract
between the Client and the Nanny before Engaging the Nanny. The Client is solely
responsible for ensuring the Client's Engagement of the Nanny, and the
employment/engagement contract between the Client and the Nanny, complies with all
applicable laws and regulations.
9.11 On the basis that Norland provides the Overseas Considerations for Contracts Document as
a generic document and on the basis that the Client is responsible for obtaining its own legal
advice on the Client's Engagement of the Nanny, Norland shall have no Liability to the Client
in respect of the Client's use of the Overseas Considerations for Contracts Document, the
employment/engagement contract between the Client and the Nanny or (except as
expressly set out in this Agreement) the Client's Engagement of the Nanny.
9.12 The Client agrees as follows:
9.12.1 subject to Clause 9.13, the Client shall keep the Overseas Considerations for
Contracts Document confidential and shall not divulge it (in whole or in part) to any
Third Party; and
9.12.2 the Client shall not use the Overseas Considerations for Contracts Document for any
purpose except as suggested information that may be included in the
employment/engagement contract between the Client and the Nanny.
9.13 The Client may disclose the Overseas Considerations for Contracts Document to the Family
Members and the Staff who need to receive a copy of it in connection with the Client's
Engagement of the Nanny, provided the Client ensures all such persons comply with this
Clause 9.
10 TRIAL PERIODS
10.1 Trial periods are only available for Nannies Introduced by Norland to the Client for
Permanent Vacancies or Fixed Term Vacancies.
10.2 The Client may, subject to the prior written agreement of Norland, Engage the Nanny for a
one-day trial free of charge.
V7.0/EP/21.03.22 28
10.3 If following the completion of the one-day free trial:
10.3.1 the Client continues to Engage the Nanny for less than one week, the Client shall pay
Norland the Temporary Placement Fee for all further days (beyond the one-day free
trial) for which the Nanny is Engaged by the Client; or
10.3.2 the Client continues to Engage the Nanny for more than one week, the Client shall
pay Norland the Permanent Placement Fee.
11 FEES
CANDIDATE OWNERSHIP
11.1 Unless a different Placement Fee is expressly payable under this Agreement, the Client shall
pay Norland a Permanent Placement Fee calculated in accordance with Clause 11.2 where
the Client Engages, whether directly or indirectly, any Nanny within 12 months from the
date Norland Introduced the Nanny to the Client.
PERMANENT PLACEMENT FEES
11.2 Where the Nanny is Engaged by the Client in a Permanent Vacancy, the Client shall pay
Norland a Permanent Placement Fee which shall be calculated as a percentage of the
Nanny's Gross Remuneration applicable during the first 12 months of the Engagement as set
out in the Fee Structure.
FIXED TERM PLACEMENT FEES
11.3 Where Norland and the Client agree in writing that the Nanny is Engaged by the Client in a
Fixed Term Vacancy, the Client shall pay Norland a Fixed Term Placement Fee.
11.4 The Fixed Term Placement Fee shall be equal to the Permanent Placement Fee but shall be
calculated on the Nanny's Gross Remuneration applicable during the fixed term.
11.5 Where the Engagement is extended beyond the initial fixed term or where the Client re-
Engages the Nanny within 12 months from the date of the expiry or termination of the first
Engagement, the Client shall pay Norland a further Fixed Term Placement Fee based on the
Nanny's Gross Remuneration applicable for the period of the second and subsequent
Engagements following the initial fixed term period up to the date of the expiry or
termination of the second and subsequent Engagements.
11.6 The Client shall not be required to pay a Fixed Term Placement Fee which exceeds 12
months' Engagement in total.
NQN PLACEMENT FEES
11.7 Where Norland and the Client agree in writing that the Nanny is Engaged by the Client in a
NQN Vacancy, the Client shall pay Norland a NQN Placement Fee which shall be calculated
as a percentage of the Nanny's Gross Remuneration applicable during the Engagement as set
out in the Fee Structure.
TEMPORARY PLACEMENT FEES
11.8 Where Norland and the Client agree in writing that the Nanny is Engaged by the Client in a
Temporary Vacancy:
V7.0/EP/21.03.22 29
11.8.1 the Client shall pay Norland a Temporary Placement Fee which shall be calculated as
set out in the Fee Structure; and
11.8.2 the Client shall pay Norland the Temporary Placement Fee for the whole term of the
Engagement prior to the start of the Engagement.
11.9 Where the Client and Norland agree in writing to extend the Engagement beyond the initial
term, the Client shall pay Norland further Temporary Placement Fees calculated as set out in
the Fee Structure for the duration of the extension.
11.10 Except where Clause 11.9 applies, where the Engagement is extended beyond the initial
fixed term or where the Client re-Engages the Nanny within 12 months from the date of the
expiry or termination of the Engagement, the Client shall pay Norland (at Norland's option):
11.10.1 further Temporary Placement Fees for the duration of the re-Engagement at the
rates set out in the Fee Structure; or
11.10.2 a Permanent Placement Fee calculated in accordance with Clause 11.2.
MATERNITY PLACEMENT FEES
11.11 Where Norland and the Client agree in writing that the Nanny is Engaged by the Client in a
Maternity Vacancy:
11.11.1 the Client shall pay Norland a Maternity Placement Fee which shall be calculated as
set out in the Fee Structure; and
11.11.2 the Client shall pay Norland the Maternity Placement Fee for the whole term of the
Engagement prior to the start of the Engagement.
11.12 Where the Client and Norland agree in writing to extend the Engagement beyond the initial
term, the Client shall pay Norland further Maternity Placement Fees calculated as set out in
the Fee Structure for the duration of the extension.
11.13 Except where Clause 11.12 applies, where the Engagement is extended beyond the initial
fixed term or where the Client re-Engages the Nanny within 12 months from the date of the
expiry or termination of the Engagement, the Client shall pay Norland (at Norland's option):
11.13.1 further Maternity Placement Fees for the duration of the re-Engagement at the
rates set out in the Fee Structure; or
11.13.2 a Permanent Placement Fee calculated in accordance with Clause 11.2.
UNKNOWN GROSS REMUNERATION
11.14 Where the amount of the actual Gross Remuneration is not known or disclosed, Norland
may calculate the Gross Remuneration and the Placement Fee based on Norland's estimate
of the Gross Remuneration.
11.15 Norland reserves the right to inform a Nanny and any prospective future Nannies of the
Client if the Client has not paid or previously not paid the Placement Fee.
CANCELLED ENGAGEMENTS
11.16 Where the Client:
V7.0/EP/21.03.22 30
11.16.1 withdraws an offer of an Engagement made to the Nanny; or
11.16.2 cancels an Engagement of a Nanny before the start of the Engagement,
the Client shall pay Norland 50% of the Placement Fee which would have been paid by the
Client to Norland had the Nanny worked the entire Engagement.
THIRD PARTY DISCLOSURES
11.17 Subject to Clause 11.18, the Client shall not pass any information concerning a Nanny to a
Third Party or use it for any purpose except for the purposes of the Client's Engagement of
the Nanny.
11.18 The Client may disclose details regarding a Nanny to the Family Members and the Staff who
need to know those details in connection with the Client's Engagement of the Nanny,
provided that the Client ensures those Family Members and Staff:
11.18.1 only use those details for the purposes of the Client's Engagement of the Nanny; and
11.18.2 do not disclose those details to any other Third Party.
11.19 Where:
11.19.1 the Client; or
11.19.2 any person to whom the Client discloses a Nanny's details under Clause 11.18,
discloses (directly or indirectly) the Nanny's details to a Third Party and that Third
Party subsequently Engages the Nanny within 12 months from the date Norland
Introduced the Nanny to the Client, the Client shall pay Norland a Permanent
Placement Fee as set out in Clause 11.2. There is no entitlement to any refund to
the Client or to the Third Party in relation to fees paid in accordance with this Clause
11.19.
12 INVOICES
12.1 Norland may invoice the Client for Norland's fees at any time.
12.2 Norland shall add VAT to its invoices at the prevailing rate (where applicable) which shall be
payable by the Client to Norland in addition to the principal sum invoiced.
12.3 The Client shall pay Norland's invoices within 14 days of the date of the invoice.
12.4 All invoices will be deemed to be accepted in full by the Client in accordance with the
payment terms stated within Clause 12.3 unless the Client notifies Norland in writing within
five calendar days of receiving the invoice, stating the amount the Client disputes and the
reason the Client disputes that amount. In the event the Client does so notify Norland that it
wishes to dispute part of an invoice within that timescale, the Client shall pay the
undisputed part of the invoice within the agreed payment terms and shall co-operate fully
with Norland in order to resolve the dispute as quickly as possible.
12.5 Norland reserves the right to charge interest on invoiced amounts overdue at the rate of 4%
above the base lending rate of NatWest Bank.
12.6 The Client acknowledges that it has no right to set-off, withhold or deduct monies from sums
due to Norland under or in connection with this Agreement.
V7.0/EP/21.03.22 31
13 REFUNDS - TERMINATION BY THE NANNY
PERMANENT, FIXED TERM AND NQN VACANCIES
13.1 Subject to Clause 13.4, if the Nanny's Engagement in a Permanent, Fixed Term or NQN
Vacancy is terminated by the Nanny within the first eight weeks of the start of the
Engagement, the Client will be entitled to a refund of up to 80% of the Placement Fee as set
out in Clause 13.2.
13.2 The refund shall be calculated as follows:
13.2.1 If the Nanny terminates the agreement before the Engagement starts, no fee shall
be incurred;
13.2.2 if the Engagement terminates during the first week of the Engagement, Norland
shall refund the Client 80% of the Placement Fee;
13.2.3 if the Engagement terminates after the first week of the Engagement and before the
end of the eighth week of the Engagement, Norland shall refund the Client 80% of
the Placement Fee minus 10% of the Placement Fee for each week of the
Engagement completed by the Nanny up to eight weeks; and
13.2.4 if the Engagement terminates after the eighth week of the Engagement, Norland
shall not refund the Client any of the Placement Fee.
TEMPORARY AND MATERNITY ENGAGEMENTS
13.3 Subject to Clause 13.4, if the Nanny's Engagement in a Temporary or Maternity Vacancy is
terminated by the Nanny before the scheduled end date for the Engagement, the Client will
be entitled to a pro-rata refund of the Placement Fee for the unexpired period of the
Engagement.
REFUND CONDITIONS
13.4 All of the following conditions must be met in order for the Client to qualify for a refund
under Clauses 13.1 or 13.3:
13.4.1 the Client must notify Norland that the Nanny's Engagement has ended within seven
days of the Engagement ending or within seven days of notice being given to end
the Engagement (whichever is earlier) together with the reasons for the early end of
the Engagement;
13.4.2 Norland's invoice for the Placement Fee must have been paid within the payment
terms in accordance with Clause 12.3;
13.4.3 the Nanny must have been Engaged by the Client for less than 12 months;
13.4.4 the Nanny must not have left the Engagement because he/she reasonably believed
that the nature of the actual work was substantially different from the information
the Client provided prior to the Nanny's acceptance of the Engagement; and
13.4.5 the Nanny must not have left the Engagement as a result of discrimination or other
behaviour or acts committed against the Nanny by the Client, any Family Member,
any Staff, any Guest or any other Third Party for whom Norland reasonably believes
the Client should be responsible.
V7.0/EP/21.03.22 32
13.5 For the avoidance of doubt, no refund will be payable by Norland under Clauses 13.1 or 13.3
in respect of any week during part of which the Nanny carried out, or continued to carry out,
his/her duties for or on behalf of the Client.
13.6 Where the Client re-Engages the Nanny (whether on a permanent or temporary basis,
directly or indirectly) within 12 months of the end of the Engagement, the Client agrees that
any refund paid to the Client under this Clause 13 in respect of that Nanny, shall be
immediately repaid to Norland by the Client.
14 REFUNDS - TERMINATION BY THE CLIENT
14.1 Subject to Clause 14.3, if the Engagement of the Nanny is terminated by the Client, the
Client may be entitled to a refund of the Placement Fee.
14.2 The decision as to whether the Client is entitled to a refund of the Placement Fee and the
amount of any refund shall be determined by the Principal or Senior Leader of Norland
College at their sole discretion after the matter has been fully investigated.
14.3 All of the following conditions must be met in order for the Client to qualify for a refund
under Clause 14.1:
14.3.1 the Client must notify Norland that the Nanny's Engagement has ended within seven
days of the Engagement ending or within seven days of notice being given to end
the Engagement (whichever is earlier) together with the reasons for the early end of
the Engagement;
14.3.2 Norland's invoice for the fee must have been paid within the payment terms in
accordance with Clause 12.3;
14.3.3 the Nanny's Engagement must be terminated by reason of the Client's serious
dissatisfaction with the Nanny's conduct or capability and not for any other reason;
14.3.4 the Nanny must have been Engaged by the Client for less than 12 months;
14.3.5 the Client must have made a written complaint about the Nanny to Norland in
accordance with Norland's Cause for concern policy (as updated by Norland from
time to time) and within the timeframes set out within the Cause for concern policy;
and
14.3.6 the Nanny must not at any time in the 12 months prior to the start of the
Engagement have been Engaged (whether on a permanent or temporary basis,
directly or indirectly) by the Client or any Family Member.
14.4 Where the Client re-Engages the Nanny (whether on a permanent or temporary basis,
directly or indirectly) within 12 months of the end of the Engagement, the Client agrees that
any refund paid to the Client under this Clause 14 in respect of that Nanny, shall be
immediately repaid to Norland by the Client.
15 NANNY EXPENSES
15.1 Subject to Clause 15.2:
15.1.1 for all Vacancies, the Client shall reimburse all expenses incurred by any Nanny who
travels overseas to attend an interview with the Client; and
V7.0/EP/21.03.22 33
15.1.2 for all Vacancies based within the UK it is at the discretion of the Client to reimburse
travel for interviews.
15.2 The Client will only be required to pay the expenses under Clause 15.1 where:
15.2.1 for expenses incurred by Nannies travelling overseas, the expenses have been
approved by the Client in writing prior to the Nanny incurring the expenses; and
15.2.2 for all expenses incurred by Nannies, the Nanny provides the Client with receipts or
proof of mileage to prove the expenses have been incurred.
16 LIABILITY
16.1 Norland may from time to time make available to the Client via the Norland Website or by
other electronic or hard-copy means guidance, publications and other information relevant
to childcare, the role of the nanny and the employment and engagement of nannies in the
UK or overseas ("Information"). The Client acknowledges that:
16.1.1 the Information is provided for general information only. It is not intended to
amount to advice upon which the Client should rely. The Client must obtain
professional or specialist advice before taking, or refraining from taking, any action
on the basis of the Information;
16.1.2 whilst Norland uses reasonable endeavours to keep the Information up to date,
Norland makes no representations, warranties or guarantees that the Information is
accurate, complete or up to date.
16.1.3 the Client is responsible for the arrangement and agreement with the Nanny of
medical examinations and/or investigations into the medical history of any Nanny
where necessary as stated in clause 8.3.
16.2 Where the Norland Website contains links to other websites and resources provided by third
parties, these links are provided for the Client's information only. Such links should not be
interpreted as Norland's approval of those linked websites or information which the Client
may obtain from them. Norland has no control over, and shall have no Liability for those
websites or resources.
16.3 Norland may from time to time provide the Nanny with guidance, publications and other
information relevant to childcare and his/her role as a nanny. The guidance, publications and
information are provided by Norland solely for the benefit of the Nanny and Norland shall
have no Liability to the Client in respect of the guidance, publications or information
provided or for the Nanny's use of the guidance, publications or information.
16.4 Norland may from time to time recommend third party service providers to the Client.
Whilst those recommendations are made by Norland in good faith, the Client acknowledges
that Norland shall have no Liability in respect of those third party service providers.
16.5 Norland shall use reasonable endeavours to ensure the Nanny has the required standard of
skill, experience and necessary qualifications as stated in the Vacancy; nevertheless, Norland
is not Liable for any loss, expense, damage or delay arising from or in connection with any
failure on the part of Norland or of the Nanny to evidence such to the Client nor for any
negligence whether wilful or otherwise, dishonesty, fraud, acts or omissions, misconduct or
lack of skill, experience or qualifications of the Nanny.
V7.0/EP/21.03.22 34
16.6 The Client will Engage the Nanny directly. Therefore, the Client is solely responsible for
ensuring the Nanny's Engagement complies with all applicable laws and regulations and for
all matters related to the Nanny's Engagement and Norland shall have no Liability to the
Client in respect of such matters.
16.7 Norland is not Liable for any indirect or consequential losses or damage including but not
limited to; loss of profits, revenue, goodwill, anticipated savings or for claims by third parties
arising out of Norland's performance or failure to perform any of its obligations in this
Agreement.
16.8 Nothing in this Agreement shall exclude or restrict any Liability of Norland to the Client for
death or personal injury caused by Norland's negligence, for fraud or fraudulent statements
or for any other Liability which cannot be lawfully limited or excluded.
16.9 The Client shall obtain professional or specialist advice before taking, or refraining from
taking, any action relating to the Client's Engagement of the Nanny.
16.10 The Client shall reimburse Norland against any costs, claims or liabilities incurred by Norland
arising out of or in connection with this Agreement including as a result of:
16.10.1 any breach of these this Agreement by the Client;
16.10.2 any breach by the Client or by a Third Party or any of its employees or agents, of any
applicable statutory provisions (including, without limitation, any statutory
provisions prohibiting or restricting discrimination or other inequality of
opportunity, immigration legislation, the Conduct Regulations and Data Protection
Legislation); or
16.10.3 any unauthorised disclosure of a Nanny or NQN's details by the Client or Third Party
or any of its employees or agents.
16.11 Save as required by law, the total Liability of Norland arising out of or in connection with this
Agreement is limited to £5,000.00 (five thousand pounds).
17 CANCELLATION RIGHTS
17.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013:
17.1.1 the Client has the right to cancel this Agreement within 14 days of entering into this
Agreement (the "Cancellation Period"); and
17.1.2 Norland must not start Introducing Nannies to the Client until the end of the
Cancellation Period unless the Client makes an express request to Norland.
17.2 By entering into this Agreement:
17.2.1 the Client expressly requests that Norland starts Introducing Nannies to the Client
with immediate effect and during the Cancellation Period; and
17.2.2 the Client acknowledges that:
(a) if the Client cancels this Agreement during the Cancellation Period, the
Client remains liable to pay Norland all Placement Fees which accrued
during the Cancellation Period; and
V7.0/EP/21.03.22 35
(b) the Client will lose the right to cancel this Agreement during the Cancellation
Period once the Client Engages a Nanny in the Vacancy.
17.3 The Client must give Norland written notice to cancel this Agreement during the
Cancellation Period.
18 DATA PROTECTION
18.1 The Parties will need to share Personal Data to meet the objectives of this Agreement.
18.2 The Parties acknowledge that they are each a Data Controller for the Agreed Purpose.
18.3 Each Party shall only Process Shared Personal Data received from the other Party for the
Agreed Purpose.
18.4 Each Party shall ensure it has a fair and lawful basis for Processing the Shared Personal Data.
18.5 Each Party shall comply with all applicable requirements of the Data Protection Legislation
with respect to its Processing of the Shared Personal Data.
18.6 Each Party shall, in respect of Personal Data which it collects from the Data Subject and
provides to the other Party and before it provides that Personal Data, ensure that its privacy
notices are provided to the Data Subjects and that those privacy notices meet all the
requirements of Data Protection Legislation to allow the Personal Data to be lawfully shared
and Processed by the Parties for the purposes of this Agreement.
18.7 The Parties shall take appropriate technical and organisational measures to adequately
protect all Personal Data against accidental loss, destruction or damage, alteration or
disclosure.
18.8 The Client shall notify Norland within three clear calendar days if a Data Subject or Regulator
raises any enquiry, concern or complaint about how the Client or Norland has handled the
Shared Personal Data. The Client shall provide full co-operation and assistance to Norland in
relation to any enquiry, concern or complaint raised.
18.9 Nothing in section 18 shall prevent Parties from carrying out safeguarding duties and making
disclosures to relevant authorities or healthcare workers.
19 COMPLAINTS
19.1 If the Client has any questions or concerns about any matter related to this Agreement, the
Client should let Norland know as soon as possible, otherwise, the Client can follow
Norland's Formal Complaints Procedure for External Stakeholders (as updated by Norland
from time to time) which is available from Norland or from the Norland Website.
20 GENERAL
20.1 Where there is more than one Client named on the Instructions, each Client's liability under
this Agreement shall be joint and several.
20.2 Norland shall not be liable for any delay or failure to perform its obligations under this
Agreement where such delay or failure is caused by an event outside Norland's reasonable
control.
V7.0/EP/21.03.22 36
20.3 Any failure by Norland to enforce at any particular time any one or more of its rights under
this Agreement shall not be deemed a waiver of such rights or of the right to enforce that
right subsequently.
20.4 No provision of this Agreement will be enforceable by any person who is not a party to it
pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise.
20.5 If any provision of this Agreement is held to be invalid, void, illegal or otherwise
unenforceable by any judicial body, the remaining provisions of this Agreement will remain
in full force and effect.
20.6 No variation or alteration of this Agreement will be valid unless approved in writing by the
Client and Norland.
20.7 This Agreement will be construed in accordance with English law and the Parties submit to
the non-exclusive jurisdiction of the Courts of England and Wales.
Signed for and on behalf of Norland
V7.0/EP/21.03.22 37
Appendix 3 – Interview questions
• Why do you want to be a nanny? Why have you applied for this job?
• What do you see as your main strengths as a nanny?
• What do you feel are the three most important characteristics in a nanny?
• What activities would you suggest for our child?
• How do you feel about the hours required in this job?
• What type of meals do you cook for the children you are looking after at the moment/have
looked after in the past?
• How do you plan their meals each week?
• What do you do with the child while you prepare their evening meal?
• Why do you enjoy working with children?
• What is the most difficult situation you have had to handle? What did you do? With
hindsight, what would you have done differently?
• What areas do you feel you need to develop?
• What do you look for in an employer?
• What would you like to achieve in the long term?
• What are your views on behaviour management?
• What is the most difficult behaviour management situation you have been in with children?
What did you do?
• What do you find the most challenging thing about looking after children?
• What accidents have you had to cope with? What happened? What did you do?
• What is your view of the duties a nanny can be asked to do?
• Have you ever been asked to do something you considered beyond the call of duty? What
was it?
• What rules do you enforce at mealtime?
• Are there any subjects on which you hold strong views which might affect the way you
perform your role as a nanny?
• What are your outside interests?
V7.0/EP/21.03.22 38
Appendix 4 – Salary breakdown
Residential salaries
Residential
Location
Number of Hours
Gross Per Year
London Residential*
60
£27,066
59
£26,562
58
£26,058
57
£25,554
56
£25,050
55
£24,547
54
£24,043
53
£23,539
52
£23,035
51
£22,531
50
£22,027
49
£22,523
48
£21,019
47
£20,516
46
£20,012
45
£19,508
Home Counties Residential**
60
£26,770
59
£26,271
58
£25,772
57
£25,273
56
£24,774
55
£24,275
54
£23,776
53
£23,277
52
£22,778
51
£22,279
50
£21,780
49
£21,281
48
£20,782
47
£20,283
46
£19,784
45
£19,286
60
£26,473
59
£25,979
58
£25,485
57
£24,991
V7.0/EP/21.03.22 39
Regional Residential
56
£24,497
55
£24,003
54
£23,509
53
£23,015
52
£22,521
51
£22,027
50
£21,553
49
£21,039
48
£20,545
47
£20,051
46
£19,557
45
£19,063
Daily salaries
Daily
Location
Number of Hours
Gross Per Year
London Daily*
50
£31,560
-
£35,770
49
£30,950
-
£35,070
48
£30,340
-
£34,380
47
£29,730
-
£33,690
46
£29.120
-
£32,990
45
£28,510
-
£32,300
Home Counties Daily**
50
£29,460
-
£33,670
49
£28,890
-
£33,010
48
£28,320
-
£32,360
47
£27,750
-
£31,710
46
£27,180
-
£31,060
45
£26,620
-
£30,400
Regional Daily
50
£27,350
-
£31,560
49
£26,830
-
£30,950
48
£26,300
-
£30,340
47
£25,770
-
£29,730
46
£25,250
-
£29,120
45
£24,720
-
£28,510
*London = Roles falling within the parameters of Greater London and will be advertised as such.
**Home Counties = Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent, Surrey and Sussex.
NLW 22/23 = £9.50
Accommodation Offset Allowance 22/23 = £3,166.80 pa / £60.90 pw / £8.70 pd