WELCOME ABOARD

HELPFUL PRE-DEPARTURE

INFORMATION FOR YOUR CRUISE

DOURO VALLEY

Dear aveler,

Thank you for choosing AmaWaterways. Your itinerary has been meticulously

planned to ensure that you have the most memorable vacation possible. We hope

you enjoy your trip as much as we enjoyed putting it together.

This booklet contains some important tips to help you prepare for your Douro

River cruise. We encourage you to review it carefully and bring it along as a

handy reference during your travels.

Wondrous experiences await you on your upcoming AmaWaterways adventure,

including dierent lifestyles, cuisine and cultural traditions – prepare to be

amazed! Our friendly and resourceful overseas sta will be with you every step

of the way to make sure you have the journey of a lifetime.

Bon Voyage! We look forward to welcoming you aboard.

Rudi Schreiner

President

TABLE OF

contents

3 PREPARATIONS FOR YOUR TRIP

4 TRAVEL 101

5 HEALTH & WELL-BEING

5 MONEY MATTERS

6 TRAVEL ESSENTIALS

7 TRAVEL LOGISTICS

8 AIRPORT TRANSFERS

9 AIRPORT INFORMATION

13 HOTEL LAND PACKAGES

13 HOTEL WELCOME DESK INFORMATION

13 HOTEL CONTACT INFORMATION

14 EMBARKATION & DISEMBARKATION

14 DURING THE CRUISE

15 STATEROOM INFORMATION

16 ONBOARD FACILITIES & AMENITIES

17 ONBOARD DINING

17 ONBOARD STAFF

18 SHORE EXCURSIONS

19 DOCKING LOCATIONS

21 CONTACT INFORMATION

21 EMERGENCY CONTACT INFORMATION

ENJOY LOCAL MUSIC IN PINHÃO

PREPARATIONS FOR YOUR TRIP

Passports & Visas

A passport is required for all AmaWaterways river cruises and it must be valid for at

least six months after you return home. Ensure that your passport is valid and contains

all required visas. Please check your itinerary carefully and consult with the appropriate

consulates to determine if any visas are needed. Vacations may be disrupted or altered

if the correct documents are not presented at airports or border crossings.

We recommend photocopying the ﬁrst page of your passport, airline tickets, driver’s

license and/or birth certiﬁcate to expedite the process of replacing any documents

lost while traveling. Keep the originals separate from the copies and pack some extra

passport photos as well. Another option is to scan your passport, airline tickets and

credit card numbers and email them to yourself as attachments. Please be sure to ﬁll

out the “emergency next of kin” section in your passport (in pencil) as well.

Online Check-in

AmaWaterways’ online cruise check-in process is intended for the convenience of our

valued guests. We kindly ask that all guests complete the online check-in by visiting our

website at www.AmaWaterways.com/check-in. In addition to providing the mandatory

information required for embarkation, the cruise check-in will:

» Ensure that guests’ information, as it appears on their passports, is correct

» Permit guests to inform us of any dietary needs and special occasions they will

be celebrating on board

» Allow guests to sign up for Limited Edition tours once final payment has

been made

» Ensure that each guest’s membership in our Privilege Rewards Program is

up-to-date and accurate

TSA Secure Flight Program

The Transportation Security Administration (TSA) requires all passengers to provide

Secure Flight passenger data when booking airline travel. This includes your full name,

date of birth and gender as it appears on non-expired government-issued travel

documents (e.g., passport, re-entry permit, alien registration card, “green card,” photo

ID, etc.). Any missing or incorrect information can cause unnecessary delays at the

airport. If you have booked your airline tickets through AmaWaterways and have not

yet provided us with this Secure Flight passenger data, please contact our oce as

soon as possible at 800-626-0126 or 818-428-6198 (if dialing from outside of the U.S).

Please refer to your local transportation authorities for more information.

Travel Protection Insurance

If you have purchased travel protection insurance, please be sure to write down

important information such as the insurance company’s telephone number and your

policy number.

Baggage

International air carriers are often very strict about the size and weight of baggage

and carry-on luggage. Please contact your air carrier or visit its website for speciﬁc

requirements prior to your departure, as size and weight limitations vary according

to the airline and destination. It is also important to check European domestic ﬂight

regulations as these too may vary. Passengers on international ﬂights are usually

allowed one piece of checked luggage and one carry-on bag per person. Some airlines

limit each checked bag to a maximum of 62 linear inches (158 linear cm), which is the

combined, length + width + height) and 50 lbs. (23 kg). Your carry-on should not exceed

22 x 14 x 9 inches (55 x 35 x 22 cm) or weigh more than 17 lbs. (8 kg). International

air carriers may impose fees for baggage that is too large or heavy and/or require you

to remove certain articles in order to meet weight restrictions. Please check airline

websites for speciﬁc baggage limitations for all your ﬂights (both international and

intra-Europe).

Important: AmaWaterways is not responsible for any additional fees imposed by air

carriers. In addition, during your cruise and when traveling by motor coach, storage

space may be limited and porters may decline to carry extra heavy suitcases for health

and safety reasons. We recommend bringing only one suitcase and one carry-on

bag per guest. We have included luggage tags with your travel documents to ﬁll out

and attach and also recommend putting your contact information (name, cell phone

number, email) and the hotel and/or ship contact information inside your bags, just in

case they are delayed.

TRAVEL 101

It may be helpful to learn a bit about your destination(s) before you get there. Become

acquainted with the geography and top sights.

When traveling, stay aware of your surroundings and try to be prepared for anything.

Use common sense – avoid exploring unfamiliar areas on your own and don’t display

excessive amounts of jewelry or money. Despite language barriers, a friendly smile

and a sincere “thank you” are recognized and welcomed around the world. Patience,

understanding and respect towards others, including your fellow travelers and ship

personnel, is essential for everyone’s enjoyment.

HEALTH & WELL-BEING

Physical Requirements

AmaWaterways itineraries are as varied and active as you want them to be. Cruising

days provide ample opportunities to relax on board, while shore excursions require a

moderate amount of walking, often along uneven cobblestone streets, inclines, and up

and down stairs. To better accommodate our guests and their individual ﬁtness levels,

we oer two levels of walking tours whenever possible: “Regular Walkers” go at an

average pace and “Gentle Walkers” proceed in a more relaxed manner.

Medical Conditions

If you haven’t already done so, please advise us before your departure date if you have

any medical conditions requiring special attention during your trip.

Special Diets

Please let us know prior to your departure date if you have any special dietary

requirements (e.g., vegan, diabetic, gluten-free, etc.). We will make every eort to

accommodate your request with the resources available to us.

MONEY MATTERS

ATM (Automated Teller Machine) / ABM (Automated Banking Machine)

The AmaVida does not have a cash machine but ATMs and ABMs are widely available

throughout Europe and readily accessible during shore excursions. Please be sure

to bring your personal pin number or security code for your card(s). Prior to your

departure, we recommend notifying your bank of your travel plans so they can inform

you of any applicable foreign transaction fees and/or restrictions.

Credit Cards

Major credit cards (Visa/MasterCard/American Express) are accepted in most European

shops, hotels and restaurants. Please make sure that your credit cards are valid for at

least 30 days after you return home, and activate them before you travel. Some places

may require a minimum charge for using credit cards and others may not accept certain

cards, so it’s best to bring more than one. As with your ATM card, we recommend

informing your credit card company that you will be traveling abroad so they can

expect overseas charges on your account.

Note: European countries use chip-and-pin credit cards, so cards with magnetic

strips on the back (commonly used in North America) may not work with certain

automated machines. You might want to carry some extra cash in your wallet to use in

these situations.

Travelers Checks

Travelers Checks are not accepted on board.

Settling Your Bill On Board

The day before your cruise ends, you will receive an invoice for any onboard charges you

may have made. Please review it carefully before settling your bill. All onboard charges

will be in Euros, payable with cash (Euros) or a credit card. Pre-paid charge cards are

not accepted. Your credit card company will convert your onboard charges into your

home country’s currency at the current exchange rate and service fees may apply. Please

note that your onboard charges will not be referenced as “AmaWaterways Los Angeles”

on your credit card statement, as your card will have been processed in Porto, Portugal.

TRAVEL ESSENTIALS

What to Wear

Our best advice is “if in doubt, leave it out.” Adopt a simple color scheme for your

travel wardrobe to reduce the amount of clothing required. Pack wrinkle-resistant,

easy-care cotton/polyester clothing and bring enough underwear and socks so that

frequent laundry is not necessary. You may wish to bring a few smart casual outﬁts and

something a bit dressier to wear to the Captain’s Dinner. Bring comfortable walking

shoes for shore excursions and one pair of dressier shoes.

You will be traveling through dierent climates and altitudes so layering is advisable.

Portugal and Spain can be quite warm in the summer, so short sleeve shirts, shorts,

skirts, sundresses and a wide-brimmed hat are good items to pack. Bring a raincoat and

warm sweater for chilly evenings, especially in the spring and fall, and warmer clothing

and a heavy coat for winter cruises.

What to Pack

Current airport security regulations require that any liquids and semi-liquids (e.g.

lotions, gels, etc.) stored in your carry-on bag MUST be in a container no larger than

3 oz. (88 ml) and all items must ﬁt into a clear quart-sized plastic bag. Any items

exceeding this limit may be conﬁscated by TSA personnel. Please refer to your local

transportation authorities for more information. Some suggestions for what to pack:

» Toothbrush, toothpaste, deodorant, comb or hair brush, razor, feminine products

and cosmetics

» Sunscreen and sunglasses

» Tissues and antibacterial wipes

» Travel alarm clock

» Basic first aid kit: Medications for upset stomach, prescriptions, aspirin, antiseptic

cream, cold medicine, vitamins, bandages

» Prescription eyeglasses or contact lenses

» Mini flashlight

» Small calculator (for currency conversions)

» Converters, adapters, chargers and power cords

» Travel umbrella

» Camera and extra memory cards

Important: Pack a sucient supply of any medications you are taking, copies of the

prescriptions and the telephone/fax numbers of your doctor. Some countries require

that prescription drugs be carried in their original container with the label clearly visible.

Note: Europe uses 220v (230v on board the ship) and 2-pin adapters. Be sure to inspect

your chargers and power cords (for cell phones, cameras, electric shavers, laptops, MP3

players, e-readers, etc.) to determine speciﬁc converter and/or adapter requirements

to ensure their safe operation aboard the ship.

TRAVEL LOGISTICS

Airport Security and Check-in

It is recommended that you be at the airport at least three hours before international

ﬂights and two hours before domestic ﬂights. This allows enough time to check your

baggage, present your passport and ticket, conﬁrm seat assignments and boarding

passes and clear security procedures before proceeding to the boarding area. Most

airlines oer online check-in 24 hours prior to departure, which can help you avoid

long lines once at the airport. If permitted, this is also a chance to request seating

assignments or buy an upgrade if available. Airport security regulations require that

sharp objects of any kind be stored inside your checked luggage, not your carry-on

bag. You may be asked to put your shoes and/or coat through an X-ray scanner, so be

prepared to remove them.

Tips for Long Flights

» Wear loose-fitting clothing and comfortable shoes.

» Avoid caffeine, alcohol and carbonated drinks and drink plenty of water to

stay hydrated.

» Alleviate ear pressure by chewing gum, yawning, swallowing or gently blowing

your nose.

» Periodically walk up and down the aisle to stretch your legs and get blood

circulating. You can also do a few isometric exercises while seated.

» Try to sleep during your overnight flight so you can acclimate to the local time

more quickly.

» Avoid wearing contact lenses during your flight, as recirculated cabin air tends to

dry them out.

Late or Missed Flights

If you miss a ﬂight, immediately advise an airline representative that you are a cruise guest

bound for a speciﬁc location/date/time to meet your ship. If your ﬂight is cancelled, await

instructions from the airline regarding alternate travel arrangements. Typically airlines

will do everything in their power to get you on the next available ﬂight. Please refer to

the phone numbers listed in your travel documents and advise the ship of any delays

or changes to your schedule. (These phone numbers are also listed in the CONTACT

INFORMATION section on page 21 of this booklet.)

Lost Baggage

Baggage can sometimes be delayed during air transport. Pack a change of clothing in

your carry-on bag or your traveling companion’s bag just in case. Place a copy of the

hotel and ship contact info inside each piece of checked luggage, as this will help the

airline locate you should your bags be delayed. Please note that it is the responsibility

of the airline to deliver any delayed bags to you. Claims for reimbursement for

delayed luggage should be submitted directly to the airline; ﬁll out a claim form at the

appropriate airline desk before leaving the airport. If you need assistance later regarding

your delayed luggage, please ask your Cruise Manager or local host to contact the

airline for information.

AIRPORT TRANSFERS

IMPORTANT INFORMATION IF YOU HAVE AN ARRIVAL TRANSFER PROVIDED

AMAWATERWAYS:

Arrival Transfers

Guests with Additional Nights: If AmaWaterways arranged your transfer and extra

hotel nights, please pass through Immigration, then Customs, collect your baggage and

proceed to the arrivals gate exit. You will be met by an AmaWaterways representative

holding a sign with AmaWaterways and Guest Name(s).

Guests with Pre-Cruise Hotel Land Packages: If AmaWaterways arranged your transfer

and pre-cruise hotel land package (as presented in our brochure), please pass through

Customs, collect your baggage and follow the instructions detailed for your arrival

airport in the AIRPORT INFORMATION section beginning on page 9 of this booklet.

Guests with Reduced Nights: If AmaWaterways arranged your transfer and pre-cruise

hotel land package with fewer nights than presented in our brochure, please pass

through Immigration, then Customs, collect your baggage and proceed towards the

arrivals gate exit. You will be met by an AmaWaterways representative holding a sign

with your ship name and Guest Name(s).

Guests with Long Distance Transfer: If AmaWaterways arranged your long distance

transfer from the AmaWaterways-designated hotel to the ship (or ship to hotel) but

you have elected not to stay at the hotel as part of the hotel land package, it is very

important that you carefully read the instructions on your transfer voucher. The voucher

has information regarding the time/meeting place for your transfer, as well as any other

information you may require. If anything is unclear, please contact your travel agent

or an AmaWaterways River Cruise Specialist before departing for Europe. If you have

purchased a transfer from the ship to the AmaWaterways hotel, your Cruise Manager

will provide you with additional details once on board.

Guests with Private Transfer: If you have arranged a private transfer with AmaWaterways,

please pass through Customs, collect your baggage and proceed towards the arrivals

gate exit. You will be met by an AmaWaterways representative holding a sign with your

ship name and Guest Name(s) who will provide instructions regarding your transfer.

AmaWaterways Welcome Desk

Please note that the AmaWaterways Welcome Desk (available in select airports) is not

associated with any airport’s ocial information desk.

AmaWaterways Welcome Desks are open from 7:30 a.m. to 4:30 p.m. on scheduled

arrival days as listed in the AIRPORT INFORMATION section for your arrival airport on

the following pages.

In the event that you are unable to locate the AmaWaterways Welcome Desk during

scheduled hours or an AmaWaterways representative after hours, please call the

appropriate emergency number included on your cruise transfer voucher or on page

21 of this booklet.

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If your ﬂight arrives outside of these hours or if you arranged a private transfer (as noted on

your transfer voucher), please pass through Customs, collect your baggage and proceed

towards the arrivals gate exit. You will be met by an AmaWaterways representative holding

a sign with your ship name.

If you purchased additional or reduced nights in Lisbon (i.e., dierent from what is presented

in our brochure) and/or have arranged a private transfer (as noted on your transfer

voucher), please pass through Customs, collect your baggage and proceed towards the

arrivals gate exit. You will be met by an AmaWaterways representative holding a sign with

your ship name.

Lisbon Portela Airport is located 4 miles (7 km) northeast of the city center,

approximately 15 minutes from the city center and hotel.

AIRPORT INFORMATION

Note: The instructions below apply only to guests who have purchased an AmaWaterways

transfer. However, the AmaWaterways Welcome Desk is available for all arriving guests

in need of information.

LISBON: Portela Airport (LIS)

Please proceed to the AmaWaterways Welcome Desk located next to the “ABREU”

Welcome Desk in the arrivals area (near the Airport Information Desk, to the right of the

cafés and shops). The AmaWaterways Welcome Desk is available 7:30 a.m. to 4:30 p.m. on

scheduled arrival days for guests who booked the full 3-night pre-cruise hotel land package.

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MADRID: Madrid-Barajas Airport (MAD)

There is no AmaWaterways Welcome Desk at this airport.

For ﬂights arriving at Terminal T1, please pass through Customs, collect your baggage

and proceed to the ocial meeting point indicated on the map below. The meeting

point is located in the arrivals area near the Airport Information Desk, in front of the

“Ars” restaurant. You will be met by an AmaWaterways representative holding a sign

with your ship name who will provide instructions regarding your transfer.

For ﬂights arriving at Terminal T2, please pass through Customs, collect your baggage

and proceed to the ocial meeting point indicated on the map below. The meeting

point is located in the arrivals area near the Airport Information Desk, across from “Il

Cae di Roma.” You will be met by an AmaWaterways representative holding a sign

with your ship name who will provide instructions regarding your transfer.

1 2

CIBELES FOUNTAIN, MADRID

MADRID: Madrid-Barajas Airport (MAD) - continued

For ﬂights arriving at Terminal T4, please pass through Customs, collect your baggage

and proceed to the ocial meeting point indicated on the map below. The meeting

point is located in the arrivals area next to the “Medas Ready to Eat” cafeteria. You will

be met by an AmaWaterways representative holding a sign with your ship name who

will provide instructions regarding your transfer.

If you have purchased an AmaWaterways transfer with additional or reduced nights

in Madrid or if you have pre-arranged a private transfer (as noted on your transfer

voucher), please pass through Customs, collect your baggage and proceed to the

arrivals gate exit. You will be met by an AmaWaterways representative holding a sign

with your ship name.

Madrid-Barajas Airport is located 11 miles (17 km) northeast of the city center,

approximately 30 minutes from the city center and hotel.

1 2

PORTO: Francisco Sá Carneiro International Airport (OPO)

There is no AmaWaterways Welcome Desk at this airport.

Upon arrival, please collect your baggage and pass through Customs, where you will be

met by an AmaWaterways representative holding a sign with your ship name who will

provide instructions regarding your transfer.

If you have arranged a private transfer (as noted on your transfer voucher), please collect

your baggage and pass through Customs, where you will be met by an AmaWaterways

representative holding a sign with your ship name.

Porto’s Francisco Sá Carneiro Airport is located approximately 11 miles (17 km) from the

port, approximately 20 minutes from the ship.

Guests Without Pre-Arranged Transfers

If you do not have a pre-arranged transfer, please make your own way to the ship or

hotel using the information provided in this booklet. Docking locations are listed on

page 19. Note that docking locations are subject to change, so please call ahead to

conﬁrm the location of the ship. If you are making your way to the ship by taxi, please

do not dismiss your taxi until you have positively located the ship. Ship information is

listed in the CONTACT INFORMATION section on page 21. Hotel information is listed in

the HOTEL CONTACT INFORMATION section on page 13.

Departure Transfers

Guests with AmaWaterways departure transfers will be informed of their transfer pick

up time by the Cruise Manager. If you do not have a pre-arranged transfer, the ship

reception desk sta will be happy to arrange transportation to the airport by taxi or

private car.

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HOTEL LAND PACKAGES

Hotel Arrival Information for Pre/Post-Cruise Hotel Land Packages

Hotel Check-in time is typically 3 p.m. If your ﬂight arrives in the morning, luggage can

be stored at the hotel before check-in and delivered to your room later. Upon arrival

at the hotel, please proceed to the AmaWaterways Welcome Desk (typically located

in the lobby area). There is no guaranteed early check-in and doing so may involve an

extra fee. Please check with your speciﬁc hotel to conﬁrm the check-in time.

Hotel Departure Information

Check-out time varies but is generally between 10 a.m. and 12 noon. If you have a

late afternoon or evening ﬂight, most hotels will store your bags until you depart for

the airport. Guests with AmaWaterways departure transfers will be informed of their

transfer pick up time by the Cruise Manager or local host. If you do not have a pre-

arranged transfer, the hotel reception sta will be happy to arrange transportation to

the airport by taxi or private car. Please check with your speciﬁc hotel to conﬁrm the

check-out time.

HOTEL WELCOME DESK INFORMATION

For itineraries that include a hotel stay, you will ﬁnd an AmaWaterways Welcome Desk

located in or near the hotel lobby attended by the Cruise Manager and/or a local host.

They can provide helpful information about the city, suggestions for your free time and

transfer information (hotel to ship, or hotel to airport). If you have simply booked an

extra night stay at our hotel, no AmaWaterways Welcome Desk will be available. The

hotel reception sta or Concierge can provide information about the city and suggest

activities you might enjoy during your stay.

For pre-cruise hotel land packages, the AmaWaterways Welcome Desk is open from 9

a.m. to 5 p.m. on the arrival day and at posted hours during the rest of your stay. For

post-cruise hotel land package, the desk is typically open for two hours on arrival day

and at posted hours during the remainder of your stay.

If you arrive outside of these operating hours, please proceed to the hotel’s reception

desk to check in. A Welcome Packet will await you at reception or in your room, with

information about your Cruise Manager, his/her phone number and the schedule for

the next day.

There will be no AmaWaterways Welcome Desk outside of scheduled hotel land

package dates.

HOTEL CONTACT INFORMATION

LISBON: InterContinental Lisbon

Rua Castilho, 149

1099-034 Lisbon, Portugal

Tel: +351 (0) 21 381 87 00, Fax: +351 (0) 21 389 05 00

MADRID: The Westin Palace, Madrid

Plaza de las Cortes, 7

28014 Madrid, Spain

Tel: +34 (0) 91 360 80 00, Fax: +34 (0) 91 360 81 00

PORTO: The Yeatman Hotel

Rua do Choupelo (Santa Marinha)

4400-088 Vila Nova de Gaia, Porto, Portugal

Tel: +351 (0) 22 013 3100; Fax: +351 (0) 22 013 3199

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EMBARKATION & DISEMBARKATION

Ocial embarkation time is 3 p.m. This allows the sta enough time to prepare your

stateroom and have the ship ready for your cruise. If you arrive earlier, you may check

your luggage on board and relax in the Main Lounge or explore the local area until

check-in time.

Ocial disembarkation time is 9 a.m. You may disembark earlier if the ship is moored

in your ﬁnal destination. You may disembark later provided you have vacated your

stateroom and checked out no later than 9 a.m.

DURING THE CRUISE

Reception

The ship’s reception desk is open 24 hours a day. Should you need any assistance,

simply stop by or call from your stateroom.

Onboard Language

The ocial language on board is English. All sta, crew and local guides speak English

and all announcements and lectures will be presented in English. Occasionally, we will

facilitate the service of a foreign language guide for speciﬁc groups, but all pertinent

communication and literature distributed will remain in English.

Smoking

Smoking (including e-cigarettes) is not permitted anywhere inside the ship. Smoking

is only permitted at the rear of the Sun Deck. For the safety and comfort of all guests

on board, your cooperation in observing the no-smoking policy is greatly appreciated.

Ship Schedule

The ship promptly departs each port in accordance with its cruising schedule. Safety

Cards containing important contact information for the ship and your Cruise Manager

are handed out prior to every excursion and will be collected upon return. The ship

is unable to delay departure for guests who may not be on board. Unless you are on

a shore excursion accompanied by an AmaWaterways guide, it is your responsibility

to make your own way to rejoin the ship at a subsequent stop. Without limitation,

AmaWaterways is not liable for any costs incurred if you miss the ship’s departure for

any reason.

Gratuities

Gratuities to your Cruise Manager and the ship’s crew for services rendered are not

included in your cruise fare. While the amount of these gratuities depends upon your

degree of satisfaction, many guests have asked us for some general tipping guidelines.

For good service, we recommend 3 Euros per guest/per day for the Cruise Manager

and 12 Euros per guest/per day for the crew (to be divided among ship personnel). It is

also customary to tip your guide 2 Euros per guest/per day.

Note: Gratuities can only be paid with cash (Euros). Gratuities may not be paid with

credit cards or onboard (shipboard) credit.

1 6

STATEROOM INFORMATION

Entertainment On Demand

For your privacy and convenience, your stateroom is equipped with complimentary

internet access, Wi-Fi and a variety of entertainment channels, all accessible via a

state-of-the-art ﬂat-screen TV monitor. This innovative all-in-one information and

entertainment system, which features the ease of a wireless keyboard, allows you to

stay in touch with loved ones back home, keep up on current aairs, and share your

river cruise journey with family and friends. Please note there may be times when

internet access is temporarily unavailable depending on the ship’s cruising location.

Telephone

Your stateroom has a telephone that may be used to call the reception desk and other

staterooms, as well as ship-to-shore calls. Please refer to the operating instructions

provided. The telephone system operates via globally positioned satellites and therefore

may be temporarily out of service depending on the ship’s location. Any charges for

ship-to-shore calls will be billed to your onboard account. Please inquire at the reception

desk for rates.

Climate Control

Your stateroom is equipped with adjustable climate control. Please refer to the

instructions provided or check with the reception desk should you have questions

regarding its use.

Electricity

Electricity on board is 230v with European 2-pin power outlets. You may need a

European adapter and/or converter for any electrical appliances you bring with you.

Ironing

For safety reasons, the use of travel irons is prohibited aboard the ship. Clothes may be

pressed for you for an additional fee.

Bathroom Amenities

Your stateroom is equipped with a hair dryer and spa-quality toiletries (soap, shampoo,

body lotion).

Safe

Your stateroom has a small safe (8” x 12”/20cm x 31 cm) for personal use. We recommend

placing valuables in the safe whenever you are away from your stateroom.

Additional Stateroom Amenities

Your stateroom has two sets of robes and slippers for you to use during the cruise.

Complimentary bottled water is replenished daily.

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ONBOARD FACILITIES & AMENITIES

Massage

Massage treatments are available on board the ship. Please inquire at the reception

desk for a menu of services and to schedule an appointment.

Medical Facilities

There are no onboard medical facilities. Medical assistance can easily be called from

shore if required.

Fitness Room

The ship has a ﬁtness room with a selection of exercise equipment, as well as towels

and bottled water. Please inquire at the reception desk about hours of operation.

There is no attendant on duty and use of this equipment is at the sole risk of the user.

AmaWaterways and its aliates are not responsible for any injuries sustained while

using the ﬁtness room.

Gift Shop

The ship has a gift shop that sells accessories, souvenirs, gifts and a limited selection of

toiletries. Opening hours vary according to the itinerary but are usually 8 a.m. to 10 p.m.

daily, except on embarkation and disembarkation days.

Ice

For your convenience, an ice bucket is provided in your stateroom. Ice is available

from the bar.

Key Cards

A magnetic key card for your stateroom is issued upon check-in.

Laundry

Onboard laundry service is available for an additional fee. A price list is provided in your

stateroom. Please note that dry cleaning is not available during your cruise.

Library & Games

The ship has a small collection of books for guests to enjoy during the cruise. Please

return any borrowed items before disembarkation. We are happy to accept any books

or magazines you may decide to leave behind. Various board games are also available in

the library.

Lounge

The ship’s large, comfortably-furnished Main Lounge serves as a gathering place for

onboard announcements, lectures and entertainment. With an onboard pianist playing

live music every afternoon and evening, a dance ﬂoor and a full-service bar, the Main

Lounge is a popular spot for guests throughout the cruise.

Mail

Stamps and postcards are available at the reception desk and mail is sent out from port

each day.

Sun Deck

The AmaVida’s expansive Sun Deck oers 360-degree views of the passing scenery.

There is a heated swimming pool, perfect for a refreshing dip, and ample sun loungers,

tables, chairs and a shaded section where you can read, relax or gaze out at the view.

For safety reasons there may be times when access to the Sun Deck is temporarily

restricted, such as when passing through locks and under low bridges.

Wi-Fi

Complimentary Wi-Fi is available throughout the ship.

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ONBOARD DINING

All onboard meals are included in your cruise fare. Meals are served in a single seating

in the Main Dining Room, as well as outside in the al fresco dining areas on either side

of the Main Restaurant.

Meals are skillfully prepared by expert chefs and consist of Continental cuisine made

with fresh, locally-sourced ingredients whenever possible. Breakfast is buet-style

with selections available from the menu as well. Lunch is also buet-style with salads,

soups and a selection of hot buet items, hot entrées and desserts. Dinner is a multi-

course meal with a choice of delicious entrées, including a vegetarian option. If you

have special dietary requirements (e.g., vegan, diabetic, gluten-free, etc.) please advise

AmaWaterways prior to your departure date. We will make every eort to accommodate

your request with the resources available to us.

Beverages

Water on board is potable and we also restock the bottled water in your stateroom on

a daily basis. Specialty coees and teas are available free of charge any time of day

and night via a self-serve machine next to the restaurant entrance. At lunch and dinner,

ﬁne wines (red and white), beer, soft drinks and specialty coees and teas are available

on an unlimited and complimentary basis. Soft drinks and alcoholic beverages are also

available outside of meal times for an additional charge.

ONBOARD STAFF

Captain

The ship’s highly qualiﬁed and licensed Captain was carefully selected for his/her vast

knowledge of the European waterways, attention to safety and ability to command the

ship and crew.

Cruise Manager

Speciﬁcally selected for their knowledge, experience, and friendly personalities,

AmaWaterways Cruise Managers are resourceful, well-traveled and skilled, multilingual

travel professionals. They are responsible for coordinating all daily activities both on

and o the ship.

Hotel Manager

The ship’s Hotel Manager oversees the hotel operation aboard the ship.

Ship’s Crew

All AmaWaterways crew members, from the nautical crew to stateroom stewards, have

been thoroughly trained to ensure that you enjoy the best vacation possible.

1 8

SHORE EXCURSIONS

Daily Cruiser Newsletter

We recommend carrying each day’s onboard newsletter with you whenever going

ashore, as it contains the ship’s docking address, All Aboard times and your Cruise

Manager’s telephone number.

Detailed Itinerary

The Detailed Itinerary sent along with your ﬁnal travel documents describes all

sightseeing tours and any applicable hotel land packages.

Sightseeing

A sightseeing tour is included in each city or town you visit, along with free time to

explore on your own (schedule permitting). These sightseeing tours may be on foot, via

motor coach or a combination of both. Each tour is led by a qualiﬁed English-speaking

guide or onboard escort.

Limited Edition Tours

Your river cruise itinerary includes a complimentary tour in nearly every port. In select cities,

we also oer one or more alternative excursions known as Limited Edition Tours, unique

shore excursions with a very speciﬁc focus. These special interest excursions are ideal if

you have already visited a certain destination or simply want to do something dierent.

Space may be limited on these tours, so if you are interested we encourage you to

reserve a spot online (www.amawaterways.com/check-in) at least 7 days prior to your

departure. You will need your booking number and your reservation must be paid in full

in order to pre-register. Once you have entered the mandatory information required for

embarkation in the online check-in, you will have an opportunity to sign up for Limited

Edition Tours. You may also sign up for these tours once aboard your ship, provided

that space is still available.

Audio Headsets

We will provide you with a sophisticated, lightweight audio headset system to

take along on shore excursions, so you never have to miss a word of your guide’s

insightful commentary.

Motor Coach Safety

For safety reasons, we ask guests to remain seated with seatbelts fastened at all times

whenever the coach is in motion. We also strongly advise against using the onboard

washroom during transit. Please be advised that doing so will be at your own risk;

AmaWaterways and its aliates are not responsible for any injuries sustained for failing

to heed these safety precautions. Carry-on bags, purses and other bulky items should

be safely stowed in the overhead luggage racks or under your seat to keep the aisles

clear. Please do not stow heavy items overhead. No guest or any valuable items should

remain on the coach during stops. Take a moment to note all emergency exits and

please be careful whenever entering and exiting the coach.

Water Levels

In the event of ﬂuctuating water levels on certain stretches of the river, it may be

necessary to operate part of your planned itinerary by motor coach or to alter the daily

program as determined by the ship’s Captain.

2 0

DOCKING LOCATIONS

Some European ports have more than one docking location, so please refer to your

cruise voucher for the exact location. Local river authorities are responsible for allocating

docking spaces and locations may vary depending upon the number of ships in port

on any given day. Ships typically moor facing upstream, against the current. There

may be times when multiple ships are tied together and views from your stateroom

are temporarily restricted. These are typical situations that are beyond the control of

AmaWaterways. Docking locations may also change without notice. For guests making

their own way to the ship, please contact the AmaVida on the day of embarkation to

verify its exact location.

Porto, Portugal

Docking area: Vila Nova de Gaia

Street address: Avenida Ramos Pinto

The docking location is on the south bank of the Douro River along a street called

Avenida Ramos Pinto, near Ponte Dom Luis I.

The closest international airport is Porto’s Francisco Sá Carneiro Airport (OPO),

approximately 11 miles (17 km) from the ship.

THE AMAVIDA

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Vega de Terrón

Docking area: Vega de Terrón

GPS Coordinate: 41.028316, -6.930256

Vega de Terrón is located at the conﬂuence of the Douro and Águeda Rivers. The clos-

est town is Barca d’Alva, a half mile away from Ponte Almirante Sarmento Rodrigues.

The closest international airport is Madrid-Barajas Airport (MAD), approximately 225

miles (360 km) from the ship.

2 2

CONTACT INFORMATION

Your ﬁnal travel documents contain important phone numbers and other information

you may need during your vacation. Some tips for making calls:

Replace the “+” symbol with the international access number for the country you

wish to call (e.g., for international calls from North America, dial 011 + country

code + city code + number).

Cell/mobile phones require dialing the country code. For example, to call +12 (0)

345 6789 from North America, dial 011 12 345 6789; from Europe, dial 0 345 6789.

To call North America from Europe, dial 001 followed by the area code and

telephone number.

Please refer to the phone numbers below and/or on your travel documents and advise

the ship of any delays or changes to your schedule. If for any reason you require

assistance, our representatives are at your service:

AmaWaterways Headquarters

1-800-626-0126 or 1-818-428-6198

Monday-Friday: 6 a.m.-6 p.m. Paciﬁc Standard Time

Saturday: 7 a.m.-1 p.m. Paciﬁc Standard Time

AmaWaterways

European Oce

+41 (0) 61 639 6080

Monday-Friday: 9 a.m.-6 p.m. Central European Time

AmaVida Ship Contact Number

+351 (0) 926 781 512

EMERGENCY CONTACT INFORMATION

In the event of a travel emergency please use the following numbers:

If you are still within the US or Canada, please call:

1-818-428-6198 or 1-800-626-0126

From Monday-Friday, 6 a.m. - 6 p.m. P.S.T.; and Saturday, 7 a.m. - 1 p.m. P.S.T.

Outside of these times please call the US emergency phone number:

1-818-398-1921

If a travel emergency occurs once you have arrived in Europe, please call:

+41 79 955 7320

Emergency email address: emergency@amawaterways.com (Please put “EMERGENCY”

in the subject line of your email.) Our Emergency email is monitored 24 hours a day.

2 2

NOTES

Please see the Detailed Itinerary included in your ﬁnal travel documents for more

information regarding your speciﬁc cruise program.

Port Maps provided by Google Maps

CST #2065452-40 2016 Portugal Welcome Aboard / April 2016