Banking for generations
Date of Publication: July 2019
Westpac PNG
A Guide to
Westpac
Protect.
For more information please call 322-0888 or visit our website www.westpac.com.pg
What is Westpac Protect?
To further enhance the security feature of our
Online Banking, Westpac PNG has launched
Westpac Protect, a new added feature which
is a convenient and powerful safeguard against
fraud for business customers who use our online
banking platform.
Features of the Westpac protect tokens:
Display screen Specific Bar code Code generator
How does Westpac Protect work?
With addition to the password on Internet
Banking platform, Westpac customers will be
required to enter the 6-digit code that shows
on the Westpac Protect Token Device once the
token is switched on.
These one-time passwords will be used to
authorise the following transaction types:
• Any new “Pay Others” relationship,
• PGK 1000 and over transactions for an
already established or new payee,
• Any new Bill Pay relationship, and
• Password Change (Authoriser/Full Access
only).
The code expires after 30 seconds and is valid
for one transaction only. You will also be able to
use your tokens to authorise above mentioned
transactions while travelling overseas.
1,000.00
Click on “Ok” to confirm transaction.
An authentication screen will prompt for
“One Time Passcode” (OTP)
How to get the One Time Passcode (OTP)?
Hold down the “Press” button at the back of
token to get the passcode (Note: it expires after
30 seconds).
Enter the 6 digit code and click on
“Submit” option.
502514
Transaction request will be successful if the
correct OTP is entered.
Mr XXXXXXX 039001 9800****000 PGK 1000.00
Mr XXXXXXX 039001
Mr XXXXXXX 039001
XYZ LTD.
PGK 1,000.00
Fee Description Amount
TOKEN FEE FOR BUSINESS INTERNET BANKING
New Token K35.00
Lost/Replacement Token K25.00
How will I receive my Westpac Protect
Token?
Where applicable, your account Relationship
Manager or Ocer will ensure the Westpac
Protect token device is delivered to you. If you
have submitted your application at a branch;
your Westpac Protect token device will be
available for pickup within seven (7) working
days.
Can I use my Westpac Protect token as
soon as I receive it?
The token is sent out inactive.
Delivered or branch pick up - your token will
be activated two business days after receiving
the signed acknowledgement form.
For further assistance or enquiries, please
contact your Account Manager or log onto
www.westpac.com.pg and use the online help
option available.
Alternatively, you can call our Westpac PNG
Customer Care support on 322-0888 from 8.00
am to 5.00 pm daily during business hours.
Banking for generations
Westpac Banking Corporation ABN 33 007 457 141.
The liability of its members is limited. Westpac is represented in
Papua New Guinea by Westpac Bank - PNG - Limited.
IMPORTANT CUSTOMER NOTICE
Prior notice of 30 days would be provided for
any change to the fees and charges.
For more information:
Call
322-0888
Visit
www.westpac.com.pg
Ask at your local branch
