TR-Pharmacy Services NC III.pdf

PHARMACY SERVICES NC III

HUMAN HEALTH/HEALTH CARE SECTOR

Technical Education and Skills Development Authority (TESDA)

East Service Road, South Superhighway, Taguig, Metro Manila

Technical Education and Skills Development Act of 1994

(Republic Act No. 7796)

Section 22, “Establishment and Administration of the National

Trade Skills Standards” of the RA 7796 known as the TESDA

Act mandates TESDA to establish national occupational skill

standards. The Authority shall develop and implement a

certification and accreditation program in which private

industry group and trade associations are accredited to

conduct approved trade tests, and the local government units

to promote such trade testing activities in their respective

areas in accordance with the guidelines to be set by the

Authority.

The Training Regulations (TR) serve as basis for the:

1. Competency assessment and certification;

2. Registration and delivery of training programs; and

3. Development of curriculum and assessment instruments.

Each TR has four sections:

Section 1 Definition of Qualification - refers to the group of competencies

that describes the different functions of the qualification.

Section 2 Competency Standards - gives the specifications of competencies

required for effective work performance.

Section 3 Training Arrangements - contains information and requirements in

designing training program for certain Qualification. It includes

curriculum design; training delivery; trainee entry requirements;

tools, equipment and materials; training facilities; trainer’s

qualification; and institutional assessment.

Section 4 Assessment and Certification Arrangements - describes the policies

governing assessment and certification procedure.

TABLE OF CONTENTS

HUMAN HEALTH/HEALTH CARE SECTOR

PHARMACY SERVICES NC III

Page No.

SECTION 1 PHARMACY SERVICES NC III 1

SECTION 2 COMPETENCY STANDARD 2 - 100

 Basic Competencies 2 - 22

 Common Competencies 23 - 48

 Core Competencies 49 - 100

SECTION 3 TRAINING ARRANGEMENTS 101 - 123

3.1 Curriculum Design 101

 Basic Competencies 102 - 105

 Common Competencies 106 - 109

 Core Competencies 110 - 120

3.2 Training Delivery 121

3.3 Trainee Entry Requirements 121

3.4 List of Tools, Equipment

and Materials 122

3.5 Training Facilities 123

3.6 Trainers' Qualifications 123

SECTION 4 ASSESSMENT AND

CERTIFICATION ARRANGEMENTS 124 - 125

COMPETENCY MAP 126

DEFINITION OF TERMS 127 - 129

ACKNOWLEDGEMENTS 130 - 131

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 1

TRAINING REGULATIONS FOR

PHARMACY SERVICES NC III

SECTION 1 PHARMACY SERVICES NC III QUALIFICATION

The PHARMACY SERVICES NC III Qualification consists of competencies that a person

must achieve to perform general housekeeping, monitor the supply/inventory of

pharmaceutical products, Handle and control pharmaceutical products, Arrange and

display pharmaceutical products, Perform good laboratory practices, Dispense

pharmaceutical products, Demonstrate product knowledge on medicines, Perform health

promotion education, vigilance and adhere to good manufacturing practices.

The Units of Competency comprising this Qualification include the following:

UNIT CODE BASIC COMPETENCIES

500311109

Lead Workplace Communication

500311110

Lead small teams

500311111

Develop and Practice Negotiation Skills

500311112

500311113

500311114

Solve Problems Related to Work Activities

Use Mathematical Concepts and Techniques

Use Relevant Technologies

UNIT CODE COMMON COMPETENCIES

HCS245201

Maintain an effective relationship with clients/customers (marketing)

HHC532201

TRS311204

TRS311203

HHC532202

Update industry knowledge and practice through continuing education

Perform workplace security and safety practices

Perform computer operations

Use pharmaceutical calculation techniques and terminologies

HHC532

3

01

CORE COMPETENCIES

P

ractice good

housekeeping

HHC5323

0

2

Monitor

supply

/inventory

of pharmaceutical products

HHC5323

0

3

H

andl

e

and control

pharmaceutical products

HHC532304

HHC532305

HHC532306

HHC532307

HHC532308

HHC5323

0

9

Arrange and display pharmaceutical products

Perform good laboratory practices

Adhere to good manufacturing practices

Demonstrate product knowledge on medicines

Dispense pharmaceutical products

Perform health promotion education, vigilance

A person who has achieved this Qualification is competent to be:

 Pharmacy Assistant

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 2

SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the basic, common and core units of

competency required in PHARMACY SERVICES NC III.

BASIC COMPETENCIES

UNIT OF COMPETENCY: LEAD WORKPLACE COMMUNICATION

UNIT CODE: 500311109

UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required to

lead in the dissemination and discussion of ideas, information

and issues in the workplace.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Communicate

information

about

workplace

processes

1.1 Appropriate

communication

method is selected

1.2 Multiple operations

involving several

topics areas are

communicated

accordingly

1.3 Questions are used to

gain extra information

1.4 Correct sources of

information are

identified

1.5 Information is selected

and organized

correctly

1.6 Verbal and written

reporting is

undertaken when

required

1.7 Communication skills

are maintained in all

situations

1.1 Organization

requirements for

written and

electronic

communication

methods

1.2 Effective verbal

communication

methods

1.3 Methods of

Communication

1.4 Types of Question

1.5 Communication

Tools

1.6 Questioning

Techniques

1.1 Organizing

information

1.2 Understanding and

conveying intended

meaning

1.3 Participating in

variety of workplace

discussions

1.4 Complying with

organization

requirements for the

use of written and

electronic

communication

methods

1.5 Reporting

occupational hazards

during meetings

2. Lead workplace

discussions

2.1 Response to

workplace issues are

sought

2.2 Response to

workplace issues are

provided immediately

2.3 Constructive

contributions are

made to workplace

discussions on such

issues as production,

quality and safety

2.1 Leadership as a

management

function

2.2 Barriers of

communication

2.3 Effective verbal

communication

methods

2.4 Method/techniques

of discussion

2.5 How to lead

discussion

2.1 Communicating

effectively

2.2 Consulting other PAs

with housekeeping

schedules

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 3

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2.6 How to solicit

response

3. Identify and

communicate

issues arising in

the workplace

3.1. Issues and problems

are identified as they

arise

3.2. Information regarding

problems and issues

are organized

coherently to ensure

clear and effective

communication

3.3. Dialogue is initiated

with appropriate

personnel

3.4. Communication

problems and issues

are raised as they

arise

3.1 Types of issues and

problems in the

workplace

3.2 Written and

electronic

communication

methods

3.3 Communication

barriers affecting

workplace

discussions

3.1 Identifying problems

and issues, as well

as its cause

3.2 Organizing

information on

problems and issues

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 4

RANGE OF VARIABLES

VARIABLE RANGE

1. Communication method

1.1. Non-verbal gestures

1.2. Verbal

1.3. Face to face

1.4. Two-way radio

1.5. Speaking to groups

1.6. Using telephone

1.7. Written

1.8.

Internet

EVIDENCE GUIDE

1. Critical aspects

of Competency

Assessment requires evidence that the candidate:

1.1 Dealt with a range of communication/information at

one time

1.2 Made constructive contributions in workplace issues

1.3 Sought workplace issues effectively

1.4 Responded to workplace issues promptly

1.5 Presented information clearly and effectively written

form

1.6 Used appropriate sources of information

1.7 Asked appropriate questions

1.8 Provided accurate information

2. Resource

Implications

The following resources should be provided:

2.1 Variety of Information

2.2 Communication tools

2.3 Simulated workplace

3. Methods of

Assessment

Competency in this unit may be assessed through:

3.1 Written Examination

3.2 Oral Questioning

4. Context for

Assessment

Competency may be assessed in the workplace or in

simulated workplace environment

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 5

UNIT OF COMPETENCY: LEAD SMALL TEAMS (Guide and lead others/

Be responsible to others)

UNIT CODE: 500311110

UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes to lead

small teams including setting and maintaining team and

individual performance standards.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Provide team

leadership

1.1 Work requirements

are identified and

presented to team

members

1.2 Reasons for

instructions and

requirements are

communicated to

team members

1.3 Team members’

queries and

concerns are

recognized, discussed

and dealt with

1.1 Company policies

and procedures

1.1.1 How

performance

expectations are set

1.1.2 Methods of

Monitoring

Performance

1.2 Client expectations

1.3 Definition of Team

1.4 Team member’s

duties and

responsibilities

1.5 Skills and

techniques in

promoting team

building

1.6 Up-to-date

dissemination of

instructions and

requirements to

members

1.7 Art of listening and

treating individual

team members

concern

1.1 Communication skills

required for leading

teams

1.2 Team building skills

1.3 Negotiating skills

1.4 Evaluation skills

2. Assign

responsibilities

2.1 Duties and

responsibilities are

assigned in

consideration of skills,

knowledge, and

aptitude required to

properly undertake

the task and

according to company

policy

2.2 Duties are delegated

according to individual

preference, domestic

and personal

considerations,

whenever possible

2.1 Concept of

delegation

2.2 Understanding

individual

differences

2.3 Methods of

monitoring

performance

2.4 Duties and

responsibilities of

each team member

2.5 Knowledge in

identifying each

team member

duties and

responsibilities

2.1 Delegating skills

2.2 Identifying individual

skills, knowledge and

attitude as basis for

allocating

responsibilities

2.3 Identifying each team

member duties and

responsibilities

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 3

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2.6 How to solicit

response

3. Identify and

communicate

issues arising in

the workplace

3.1. Issues and problems

are identified as they

arise

3.2. Information regarding

problems and issues

are organized

coherently to ensure

clear and effective

communication

3.3. Dialogue is initiated

with appropriate

personnel

3.4. Communication

problems and issues

are raised as they

arise

3.1 Types of issues and

problems in the

workplace

3.2 Written and

electronic

communication

methods

3.3 Communication

barriers affecting

workplace

discussions

3.1 Identifying problems

and issues, as well

as its cause

3.2 Organizing

information on

problems and issues

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 7

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

needs and

requirements are met

4.6 Follow-up

communication is

provided on all issues

affecting the team

4.7 All relevant

documentation is

completed in

accordance with

company procedu

res

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 8

RANGE OF VARIABLES

VARIABLE RANGE

1. Work requirements 1.1. Client Profile

1.2.

Assignment

instructions

2.

Team member’s concerns

2.1.

Roster/shift details

3. Monitor performance 3.1. Formal process

3.2.

Informal process

4. Feedback 4.1. Formal process

4.2.

Informal process

5. Performance issues 5.1. Work output

5.2. Work quality

5.3. Team participation

5.4. Compliance with workplace protocols

5.5. Safety

5.6.

Customer service

EVIDENCE GUIDE

1. Critical aspects of

Competency

Assessment requires evidence that the candidate:

1.1. Maintained or improved individuals and/or team

performance given a variety of possible scenario

1.2. Assessed and monitored team and individual

performance against set criteria

1.3. Represented concerns of a team and individual to next

level of management or appropriate specialist and to

negotiate on their behalf

1.4. Allocated duties and responsibilities, having regard to

individual’s knowledge, skills and aptitude and the

needs of the tasks to be performed

1.5. Set and communicated performance expectations for a

range of tasks and duties within the team and provided

feedback to team members

2. Resource

Implications

The following resources should be provided:

2.1. Access to relevant workplace or appropriately

simulated environment where assessment can take

place

2.2. Materials relevant to the proposed activity or task

3. Methods of

Assessment

Competency in this unit may be assessed through:

3.1. Written Examination

3.2. Oral Questioning

3.3.

Portfolio

4. Context for

Assessment

4.1. Competency assessment may occur in workplace or

any appropriately simulated environment

4.2. Assessment shall be observed while task are being

undertaken whether individually or in

-

group

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 9

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

UNIT CODE : 500311111

UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes

required to collect information in order to negotiate to a

desired outcome and participate in the negotiation.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Plan

negotiations

1.1 Information on

preparing for

negotiation is

identified and

included

1.2 Non verbal

environments is

identified and

included

1.3 Information on active

listening is identified

and included

1.4 Information on

different questioning

techniques is

identified and

included

1.5 Information is

checked to ensure it

is correct and up-to-

date

1.1 Knowledge on

Codes of practice

and guidelines for

the organization

1.2 Knowledge of

organizations policy

and procedures for

negotiations

1.3 Decision making

and conflict

resolution strategies

procedures

1.4 Concept of

negotiation

1.1 Communication skills

(verbal and listening)

1.2 Active listening

1.3 Setting conflict

1.4 Preparing conflict

resolution

1.5 Problem solving

strategies on how to

deal with unexpected

questions and

attitudes during

negotiation

1.6 Interpersonal skills to

develop rapport with

other parties

2. Participate in

negotiations

2.1 Criteria for successful

outcome are agreed

upon by all parties

2.2 Desired outcome of

all parties are

considered

2.3 Appropriate language

is used throughout

the negotiation

2.4 A variety of

questioning

techniques are used

2.5 The issues and

processes are

documented and

agreed upon by all

parties

2.6 Possible solutions

are discussed and

their viability

assessed

2.1 Outcome of

negotiation

2.2 Knowledge on

Language

2.3 Different

Questioning

techniques

2.4 Problem solving

strategies on how to

deal with

unexpected

questions and

attitudes during

negotiation

2.5 Flexibility

2.6 Empathy

2.7 Decision making

and conflict

resolution strategies

procedures

2.8 Problem solving

strategies on how to

deal with

2.1 Negotiating skill

2.2 Communication skills

(verbal and listening)

2.3 Observation skills

2.4 Interpersonal skills to

develop rapport with

other parties

2.5 Applying effective

questioning

techniques

2.6 Setting conflict

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 10

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2.7 Areas for agreement

are confirmed and

recorded

2.8 Follow-up action is

agreed upon by all

parties

unexpected

questions and

attitudes during

negotiation

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 11

RANGE OF VARIABLES

VARIABLE RANGE

1. Preparing for

negotiation

1.1

1.2

1.3

1.4

1.5

1.6

Background information on other parties to the

negotiation

Good understanding of topic to be negotiated

Clear understanding of desired outcome/s

Personal attributes

1.4.1 Self-awareness

1.4.2 self esteem

1.4.3 objectivity

1.4.4 empathy

1.4.5 respect for others

Interpersonal skills

1.5.1 listening/reflecting

1.5.2 non-verbal communication

1.5.3 assertiveness

1.5.4 behavior labeling

1.5.5 testing understanding

1.5.6 seeking information

1.5.7 self-disclosing

Analytic skills

1.6.1 observing differences between content and

process

1.6.2 identifying bargaining information

1.6.3 applying strategies to manage process

1.6.4 applying steps in negotiating process

1.6.5 strategies to manage conflict

1.6.6 steps in negotiating process

1.6.7 options within organization and externally

for resolving conflict

2. Non verbal

environments

2.1

2.2

2.3

2.4

Friendly reception

Warm and welcoming room

Refreshments offered

Lead in conversation before negotiation begins

3. Active listening 3.1

3.2

3.3

3.4

3.5

Attentive

Don’t interrupt

Good posture

Maintain eye contact

Reflective listening

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 8

RANGE OF VARIABLES

VARIABLE RANGE

1. Work requirements 1.1. Client Profile

1.2.

Assignment

instructions

2.

Team member’s concerns

2.1.

Roster/shift details

3. Monitor performance 3.1. Formal process

3.2.

Informal process

4. Feedback 4.1. Formal process

4.2.

Informal process

5. Performance issues 5.1. Work output

5.2. Work quality

5.3. Team participation

5.4. Compliance with workplace protocols

5.5. Safety

5.6.

Customer service

EVIDENCE GUIDE

1. Critical aspects of

Competency

Assessment requires evidence that the candidate:

1.1. Maintained or improved individuals and/or team

performance given a variety of possible scenario

1.2. Assessed and monitored team and individual

performance against set criteria

1.3. Represented concerns of a team and individual to next

level of management or appropriate specialist and to

negotiate on their behalf

1.4. Allocated duties and responsibilities, having regard to

individual’s knowledge, skills and aptitude and the

needs of the tasks to be performed

1.5. Set and communicated performance expectations for a

range of tasks and duties within the team and provided

feedback to team members

2. Resource

Implications

The following resources should be provided:

2.1. Access to relevant workplace or appropriately

simulated environment where assessment can take

place

2.2. Materials relevant to the proposed activity or task

3. Methods of

Assessment

Competency in this unit may be assessed through:

3.1. Written Examination

3.2. Oral Questioning

3.3.

Portfolio

4. Context for

Assessment

4.1. Competency assessment may occur in workplace or

any appropriately simulated environment

4.2. Assessment shall be observed while task are being

undertaken whether individually or in

-

group

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 13

UNIT OF COMPETENCY: SOLVE PROBLEMS RELATED TO WORK ACTIVITIES

UNIT CODE: 500311112

UNIT DESCRIPTOR: This unit of covers the knowledge, skills and attitudes required

solving problems in the workplace including the application of

problem solving techniques and to determine and resolve the

root cause of problems.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Explain the

analytical

techniques

1.1 Analytical

techniques are

identified

1.2 Use of each

technique is applied

in real life situations

1.1 Problem

identification

techniques

1.2 Observation,

investigation and

analytical

techniques

1.3 Cause and effect

diagrams

1.4 PARETO analysis

1.5 SWOT analysis

1.6

GANTchart

1.1 Conduct

investigation and

root cause analysis

1.2 Implement

corrective actions

2. Identify the

problem

2.1 Variances are

identified from

normal operating

parameters; and

product quality

2.2 Extent, cause and

nature of the

problem are defined

through observation,

investigation and

analytical

techniques

2.3 Problems are

clearly stated and

specified

2.1 Competence

includes a

thorough

knowledge and

understanding of

the process,

normal operating

parameters, and

product quality to

recognize non-

standard situations

2.2 Competence to

include the ability

to apply and

explain, sufficient

for the

identification of

fundamental

cause, determining

the corrective

action and

provision of

recommendations

2.3 Relevant

equipment and

operational

processes

2.1 Use range of formal

problem solving

techniques

2.2 Identify and clarify

the nature of the

problem

2.3 Evaluate the

effectiveness of a

present process

2.4 Apply analytical

techniques

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 14

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2.4 Enterprise goals,

targets and

measures

2.5 Enterprise quality,

OHS and

environmental

requirement

2.6 Enterprise

information

systems and data

collation

2.7 Industry codes and

standards

2.8 Normal operating

parameters and

product quality

3. Determine

fundamental

causes of the

problem

3.1 Possible causes are

identified based on

experience and the

use of problem

solving tools /

analytical

techniques

3.2 Possible cause

statements are

developed based on

findings

3.3 Fundamental

causes are

identified per results

of investigation

conducted

3.1 Relevant

equipment and

operational

processes

3.2 Enterprise goals,

targets and

measures

3.3 Enterprise quality,

OHS and

environmental

requirements

3.4 Enterprise

information

systems and data

collation

3.5 Industry codes and

standards

3.1 Analysis of root

causes

4. Determine

corrective action

4.1 All possible options

are considered for

resolution of the

problem

4.2 Strengths and

weaknesses of

possible options are

considered

4.3 Corrective actions

are determined to

resolve the problem

and possible future

causes.

4.1 Understand the

procedure in

undertaking

corrective action

4.2 Principles of

decision making

strategies and

techniques

4.3 Enterprise

information

systems and data

collation

4.4 Action planning

4.1 Identify and clarify

the nature of the

problem

4.2 Devise the best

solution

4.3 Evaluate the

solution

4.4 Implement plan to

rectify the problem

4.5 Implementing

corrective and

preventive actions

based on root

cause a

nalysis

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 15

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

4.4 Action plans are

developed

identifying

measurable

objectives, resource

needs and timelines

in accordance with

safety and operating

procedures.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 16

RANGE OF VARIABLES

VARIABLE RANGE

1. Analytical techniques 1.1. Brainstorming

1.2. Intuitions/Logic

1.3. Cause and effect diagrams

1.4. Pareto analysis

1.5.

SWOT analysis

2. Problem

2.1. Non – routine process and quality problems

2.2. Equipment selection, availability and failure

2.3. Teamwork and work allocation problem

2.4. Safety and emergency situations and

incidents

3. Action plans

3.1. Priority requirements

3.2. Measurable objectives

3.3. Resource requirements

3.4. Timelines

3.5. Coordination and feedback requirements

3.6. Safety requirements

3.7. Risk assessment

3.8.

Environmental requirements

EVIDENCE GUIDE

1. Critical aspects of

Competency

Assessment requires evidence that the candidate:

1.1. Identified the problem

1.2. Determined the fundamental causes of the problem

1.3. Determined the correct / preventive action

1.4. Provided recommendation to manager

These aspects may be best assessed using a range of

scenarios / case studies / what ifs as a stimulus with a

walk through forming part of the response. These

assessment activities should include a range of

problems, including new, unusual and improbable

situations that may have happened.

2. Resource

Implications

Assessment will require suitable method of gathering

evidence of operating ability over a range of situations.

Case studies / what ifs will be required as well as bank of

questions which will be used to probe the reason behind

the observable action.

3. Methods of

Assessment

Competency in this unit may be assessed through:

3.1. Written Examination

3.2.

Oral Questioning

4. Context for

Assessment

In all workplace, it may be appropriate to assess this unit

concurrently with relevant teamwork or operation units.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 17

UNIT OF COMPETENCY: USE MATHEMATICAL CONCEPTS AND TECHIQUES

UNIT CODE: 500311113

UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required in

the application of mathematical concepts and techniques.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Identify

mathematical

tools and

techniques to

solve problem

1.1 Problem areas are

identified based on

given condition

1.2 Mathematical

techniques are

selected based on

the given problem

1.1 Fundamental

operation (addition,

subtraction, division,

multiplication)

1.2 Measurement

systems

1.3 Units of

measurement and

its conversion

1.4 Standard formulas

1.5 Basic measuring

tools/devices

1.6 Steps in solving

problem

1.1 Identifying and

selecting different

measuring tools

1.2 Applying different

formulas in solving

problems

1.3 Describing the units

of measurement and

fundamental units

1.4 Stating arithmetic

calculations involving

the following;

addition, subtraction,

division,

multiplication

1.5 Applying theory into

actual application on

calculation of

transactions

1.6 Applying theory into

actual application on

appropriate net

content/quantity of

medicine to dispense

complete regimen

2. Apply

mathematical

procedure/

solution

2.1 Mathematical

techniques are

applied based on the

problem identified

2.2 Mathematical

computations are

performed to the

level of accuracy

required for the

problem

2.3 Results of

mathematical

computation is

determined and

verified based on job

requirements

2.1 Problem-based

questions

2.2 Estimation

2.3 Use of

mathematical tools

and standard

formulas

2.4 Mathematical

techniques

2.1 Solving mathematical

computations

2.2 Converting Metric to

English

2.3 Selecting and using

appropriate and

efficient techniques

and strategies to

solve problems

3. Analyze results

3.1 Result of application

is reviewed based on

3.1 Techniques in

analyzing the results

3.1 Analyzing the result

based on the

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 11

RANGE OF VARIABLES

VARIABLE RANGE

1. Preparing for

negotiation

1.1

1.2

1.3

1.4

1.5

1.6

Background information on other parties to the

negotiation

Good understanding of topic to be negotiated

Clear understanding of desired outcome/s

Personal attributes

1.4.1 Self-awareness

1.4.2 self esteem

1.4.3 objectivity

1.4.4 empathy

1.4.5 respect for others

Interpersonal skills

1.5.1 listening/reflecting

1.5.2 non-verbal communication

1.5.3 assertiveness

1.5.4 behavior labeling

1.5.5 testing understanding

1.5.6 seeking information

1.5.7 self-disclosing

Analytic skills

1.6.1 observing differences between content and

process

1.6.2 identifying bargaining information

1.6.3 applying strategies to manage process

1.6.4 applying steps in negotiating process

1.6.5 strategies to manage conflict

1.6.6 steps in negotiating process

1.6.7 options within organization and externally

for resolving conflict

2. Non verbal

environments

2.1

2.2

2.3

2.4

Friendly reception

Warm and welcoming room

Refreshments offered

Lead in conversation before negotiation begins

3. Active listening 3.1

3.2

3.3

3.4

3.5

Attentive

Don’t interrupt

Good posture

Maintain eye contact

Reflective listening

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 19

RANGE OF VARIABLES

VARIABLE RANGE

1. Mathematical

techniques

May include:

1.1 Four fundamental operations

1.2 Measurements

1.3 Use/Conversion of units of measurements

1.4 Use of standard formulas

2. Appropriate action 2.1 Review in the use of mathematical techniques (e.g.

recalculation, re-modeling)

2.2 Report error to immediate superior for proper action

EVIDENCE GUIDE

1. Critical Aspects of

Competency

Assessment requires evidence that the candidate:

Identified, applied and reviewed the use of

mathematical concepts and techniques to workplace

problems

2. Resource

Implications

The following resources should be provided:

2.1 Calculator

2.2 Basic measuring tools

2.3 Case Problems

3. Methods of

Assessment

Competency in this unit may be assessed through:

3.1 Written Examination

3.2 Oral Questioning

4. Context for

Assessment

Competency may be assessed in the work place or in a

simulated work place setting

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 20

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

(Apply technology effectively)

UNIT CODE : 500311114

UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills,

and attitude required in selecting, sourcing and applying

appropriate and affordable technologies in the workplace.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Study/select

appropriate

technology

1.1 Usage of different

technologies is

determined based on

job requirements

1.2 Appropriate

technology is

selected as per work

specification

1.1 Awareness on

technology and its

function

1.2 Communication

techniques

1.3 Health and safety

procedure

1.4 Company policy in

relation to relevant

technology

1.5 Machineries/

equipment and

their application

1.6 Software programs

1.1 Identifying relevant

technology on job

2 Apply relevant

technology

2.1 Relevant technology

is effectively used in

carrying out function

2.2 Applicable software

and hardware are

used as per task

requirement

2.3 Management

concepts are

observed and

practiced as per

established industry

practices

2.1 Knowledge on

operating

instructions

2.2 Understanding

software and

hardware system

2.3 Communication

techniques

2.4 Health and safety

procedure

2.5 Company policy in

relation to relevant

technology

2.6 Different

management

concepts

2.7 Technology

adaptability

2.8 Office technology

2.9 Industrial

technology

2.10 System technology

2.11 Training

technology

2.12 Different software/

hardware

2.1 Applying relevant

technology

2.2 Communicating

skills

2.3 Using software

applications skills

2.4 Conducting risk

assessment

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 21

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

3 Maintain/

enhance

relevant

technology

3.1 Maintenance of

technology is applied

in accordance with the

industry standard

operating procedure,

manufacturer’s

operating guidelines

and occupational

health and safety

procedure to ensure

its operative ability.

3.2 Updating of

technology is

maintained through

continuing education

or training in

accordance with job

requirement.

3.3 Technology failure/

defect is immediately

reported to the

concern/responsible

person or section for

appropriate action.

3.1 Awareness on

technology and its

function

3.2 Repair and

maintenance

procedure

3.3 Health and safety

procedure

3.4 Company policy in

relation to relevant

technology

3.5 Upgrading of

technology

3.6 Organizational set-

up/work flow

3.1 Performing basic

troubleshooting

skills

3.2 Identifying failures

or defects

3.3 Communication

skills

3.4 Applying corrective

and preventive

maintenance

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 14

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2.4 Enterprise goals,

targets and

measures

2.5 Enterprise quality,

OHS and

environmental

requirement

2.6 Enterprise

information

systems and data

collation

2.7 Industry codes and

standards

2.8 Normal operating

parameters and

product quality

3. Determine

fundamental

causes of the

problem

3.1 Possible causes are

identified based on

experience and the

use of problem

solving tools /

analytical

techniques

3.2 Possible cause

statements are

developed based on

findings

3.3 Fundamental

causes are

identified per results

of investigation

conducted

3.1 Relevant

equipment and

operational

processes

3.2 Enterprise goals,

targets and

measures

3.3 Enterprise quality,

OHS and

environmental

requirements

3.4 Enterprise

information

systems and data

collation

3.5 Industry codes and

standards

3.1 Analysis of root

causes

4. Determine

corrective action

4.1 All possible options

are considered for

resolution of the

problem

4.2 Strengths and

weaknesses of

possible options are

considered

4.3 Corrective actions

are determined to

resolve the problem

and possible future

causes.

4.1 Understand the

procedure in

undertaking

corrective action

4.2 Principles of

decision making

strategies and

techniques

4.3 Enterprise

information

systems and data

collation

4.4 Action planning

4.1 Identify and clarify

the nature of the

problem

4.2 Devise the best

solution

4.3 Evaluate the

solution

4.4 Implement plan to

rectify the problem

4.5 Implementing

corrective and

preventive actions

based on root

cause a

nalysis

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 23

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH

CLIENTS/CUSTOMERS

UNIT CODE : HCS245201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes

required in building and maintaining effective

relationship with clients, customers and the public.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Maintain a

professional

image

1.1 Uniform and personal

grooming maintained

1.2 Personal presence

maintained according

to employer

standards

1.3 Visible work area kept

tidy and uncluttered

1.4 Equipment stored

according to

assignment

requirements

1.1 Knowledge, Theory

and Practices

1.1.1 Philippine

Pharmacist’s

Code of Ethics

1.1.2 Legal

requirements to

practice and

operate

1.1.3 Role of a

pharmacy

assistant in the

Philippine

healthcare

services

1.1.4 Limitations of the

role as a

pharmacy

assistant

1.1.5 Patient’s rights

1.2 Communication

1.2.1 Different modes

of

communication

1.2.2 Organizational

policies

1.2.3 Communication

procedures and

systems

1.2.4 Technology

relevant to the

enterprise and

the individual’s

work

responsibilities

1.3 Codes and

Regulations

1.1 Interpersonal

communication

skills required in

client contact

assignments

1.2 Customer

service skills

required to meet

client/customer

needs

1.3 Deliver correct

information to

the patient in a

professional

manner

1.4 Treat

patients/clients

with respect

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 24

1.3.1 Uniform and

personal grooming

requirements of the

employer

1.3.2 Occupational

health and safety

1.4 Value

1.4.1 Punctuality

1.4.2 Orderliness

1.4.3 Patience

1.4.4 Professionalism

2. Meet

client/customer

requirements

2.1 Client requirements

identified and

understood by referral

to the assignment

instructions

2.2 Client requirements

met according to the

assignment

instructions

2.3 Changes to client’s

needs and

requirements

monitored and

appropriate action

taken

2.4 All communication

with the client or

customer is clear and

complies with

assignment

requirements

2.1 Knowledge, Theory

and Practices

2.1.1 Customer service

2.1.2 Telephone

conversation

techniques

2.1.3 Problem solving

and negotiation

2.2 Communication

2.2.1 Different modes

of communication

2.2.2 Organizational

policies

2.2.3 Communication

procedures and

systems

2.2.4 Technology

relevant to the

enterprise and the

individual’s work

responsibilities

2.3 Codes and

Regulations

2.3.1 Pharmacists'

Code of Ethics

2.3.2 Patient’s rights

2.3.3 Philippine

Practice

Standards for

Pharmacists

2.4 Values

2.4.1

Patience

2.1 Attention to

detail when

completing

client/employer

documentation

2.2 Interpersonal

communication

skills required in

client contact

assignments

2.3 Customer

service skills

required to meet

client/customer

needs

2.4 Maintain records

3. Build credibility

with

customers/clients

3.1 Client expectations

for reliability,

punctuality and

appearance adhered

to

3.2 Possible causes of

client/customer

dissatisfaction

identified, dealt with

and recorded

according to

employer policy

3.1 Knowledge, Theory

and Practices

3.1.1 Customer

service principles

3.2 Communication

3.2.1 Different modes

of communication

3.2.2 Organizational

policies

3.2.3 Communication

procedures and

systems

3.2.4 Technology

relevant to the

3.1 Demonstrate

genuine concern

for the welfare of

the patients

3.2 Interpersonal

communication

skills required in

client contact

assignments

3.3 Customer

service skills

required to meet

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 25

3.3 Client fully informed of

all relevant security

matters in a timely

manner and

according to agreed

reporting procedures

enterprise and the

individual’s work

responsibilities

3.3 Codes and

Regulations

2.4.2 Pharmacists'

Code of Ethics

2.4.3 Patient’s rights

2.4.4 PhilPSP

3.4 Values

3.4.1 Trust

3.4.2 Integrity

client/customer

needs

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 17

UNIT OF COMPETENCY: USE MATHEMATICAL CONCEPTS AND TECHIQUES

UNIT CODE: 500311113

UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required in

the application of mathematical concepts and techniques.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Identify

mathematical

tools and

techniques to

solve problem

1.1 Problem areas are

identified based on

given condition

1.2 Mathematical

techniques are

selected based on

the given problem

1.1 Fundamental

operation (addition,

subtraction, division,

multiplication)

1.2 Measurement

systems

1.3 Units of

measurement and

its conversion

1.4 Standard formulas

1.5 Basic measuring

tools/devices

1.6 Steps in solving

problem

1.1 Identifying and

selecting different

measuring tools

1.2 Applying different

formulas in solving

problems

1.3 Describing the units

of measurement and

fundamental units

1.4 Stating arithmetic

calculations involving

the following;

addition, subtraction,

division,

multiplication

1.5 Applying theory into

actual application on

calculation of

transactions

1.6 Applying theory into

actual application on

appropriate net

content/quantity of

medicine to dispense

complete regimen

2. Apply

mathematical

procedure/

solution

2.1 Mathematical

techniques are

applied based on the

problem identified

2.2 Mathematical

computations are

performed to the

level of accuracy

required for the

problem

2.3 Results of

mathematical

computation is

determined and

verified based on job

requirements

2.1 Problem-based

questions

2.2 Estimation

2.3 Use of

mathematical tools

and standard

formulas

2.4 Mathematical

techniques

2.1 Solving mathematical

computations

2.2 Converting Metric to

English

2.3 Selecting and using

appropriate and

efficient techniques

and strategies to

solve problems

3. Analyze results

3.1 Result of application

is reviewed based on

3.1 Techniques in

analyzing the results

3.1 Analyzing the result

based on the

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 27

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Maintained a professional image.

1.2 Interpreted client/customer requirements from

information contained in the client brief and/or

assignment instructions.

1.3 Dealt successfully with a variety of client/customer

interactions.

1.4 Monitored and acted on varying client or customer

needs.

1.5 Met client/customer requirements.

1.6

Built credibility with customers/clients.

2. Resource

implications

The following resources MUST be provided:

2.1 Assessment centers/venues

2.2 Accredited assessors

2.3 Evaluation reports

2.4 Access to a relevant venue, equipment and materials

2.5 Assignment instructions

2.6 Logbooks

2.7 Operational manuals and makers’/customers’

instructions (if relevant)

2.8 Assessment Instruments, including personal planner

and assessment record book

3. Method of

assessment

Competency may be assessed through:

3.1 Written Test/Examination

3.2 Demonstration with questioning

3.3 Observation

4. Context of

assessment

3.1 Company

3.2 On-Site

3.3 Assessment activities are carried out through TESDA

accredited assessment centers/venues by using closely

simulated workplace environment

3.4 Continuous assessment in the workplace, taking into

account the range of variables affecting performance

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 28

UNIT OF COMPETENCY: UPDATE INDUSTRY KNOWLEDGE AND PRACTICE

THROUGH CONTINUING EDUCATION

UNIT CODE: HHC532201

UNIT DESCRIPTOR: This unit covers skills and attitude required to apply best

practices used in the industry and share knowledge

gained through experience with others in the industry.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Seek

information on

the industry

1.1 Sources of

information on the

industry are correctly

identified and

accessed

1.2 Information to assist

effective work

performance is

obtained in line with

job requirements

1.3 Specific information on

sector of work is

accessed and updated

1.4 Industry information is

correctly applied to

day-to-day work

activities

1.5 Attend to relevant

continuing

professional education

trainings

1.1Knowledge, Theory,

Practices and

Systems

Operations

1.1.1 Sources of

information for

industry updates

1.1.2 Information

to assist effective

work performance

1.2 Communications

1.2.1 Verbal and

written

communication

1.2.2 Interaction

with clients

1.3 Codes and

Regulations

1.3.1 Occupational

safety and health

standards

1.3.2 Local

ordinances

1.3.3 Company

policy

1.4 Values

1.4.1 Safety and

health

consciousness

1.4.2 Resourceful-

ness

1.4.3 Diligence

1.4.4 Time and cost

consciousness

1.4.5 Integrity

1.4.6 Perseverance

1.4.7 Ability to work

with others

harmoniously

1.1 Accessing

reliable

information

industry

1.2 Assessing and

updating industry

information to

effect improved

work

performance

1.3 Applying industry

information to

day-to-day work

activities

1.4 Practicing

communication

skills

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 29

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

2. Update industry

knowledge

2.1 Informal and/or formal

research is used to

update general

knowledge of the

industry.

2.2 Updated knowledge is

shared with customers

and colleagues as

appropriate and

incorporated into day-

to-day working

activities.

2.1 Knowledge,

Theory, Practices

and Systems

Operations

2.1.1 Updated

researches in

industry

sector

2.2 Communications

2.2.1Communication

skills

2.2.1 Interaction with

clients

2.2.2 Sharing with

customers and

clients the

updated

industry

information

2.3 Codes and

Regulations

2.3.1 Company

policy

2.4 Values

2.4.1 Safety and

health

consciousness

2.4.2 Resourceful-

ness

2.4.3 Diligence

2.4.4 Time and cost

consciousness

2.4.5 Integrity

2.4.6 Ability to work

with others

harmoniously

2.1 Updating

knowledge on

industry through

research

2.2 Sharing updated

knowledge with

colleagues and

customers as

appropriate

2.3 Practicing

communication

skills

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 20

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

(Apply technology effectively)

UNIT CODE : 500311114

UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills,

and attitude required in selecting, sourcing and applying

appropriate and affordable technologies in the workplace.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Study/select

appropriate

technology

1.1 Usage of different

technologies is

determined based on

job requirements

1.2 Appropriate

technology is

selected as per work

specification

1.1 Awareness on

technology and its

function

1.2 Communication

techniques

1.3 Health and safety

procedure

1.4 Company policy in

relation to relevant

technology

1.5 Machineries/

equipment and

their application

1.6 Software programs

1.1 Identifying relevant

technology on job

2 Apply relevant

technology

2.1 Relevant technology

is effectively used in

carrying out function

2.2 Applicable software

and hardware are

used as per task

requirement

2.3 Management

concepts are

observed and

practiced as per

established industry

practices

2.1 Knowledge on

operating

instructions

2.2 Understanding

software and

hardware system

2.3 Communication

techniques

2.4 Health and safety

procedure

2.5 Company policy in

relation to relevant

technology

2.6 Different

management

concepts

2.7 Technology

adaptability

2.8 Office technology

2.9 Industrial

technology

2.10 System technology

2.11 Training

technology

2.12 Different software/

hardware

2.1 Applying relevant

technology

2.2 Communicating

skills

2.3 Using software

applications skills

2.4 Conducting risk

assessment

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 31

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Knew key sources of information on the industry

1.2 Updated industry knowledge

1.3 Accessed and used industry information

2. Resource

implications

The following resources should be provided:

2.1 Sources of information on the industry

2.2 Industry knowledge

3. Methods of

assessment

Competency may be assessed through:

3.1 Interview/questions

3.2 Practical demonstration

3.3 Portfolio of industry information related to trainee’s work

4. Context of

assessment

Competency may be assessed individually in the workplace or

in a simulated workplace setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 32

UNIT OF COMPETENCY : PERFORM WORKPLACE SECURITY AND SAFETY

PRACTICES

UNIT CODE : TRS311204

UNIT DESCRIPTOR : This unit of competency deals with the knowledge,

skills and attitudes in following health, safety and

security practices. It includes dealing with emergency

situations and maintaining safe personal presentation standards.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

1. Follow

workplace

procedures for

health, safety

and security

practices

1.1 Correct health,

safety and

security

procedures are

followed in line with

legislation and

enterprise

procedures.

1.2 Breaches of health,

safety and security

procedures are

identified and

reported in line with

enterprise

procedure.

1.3 Suspicious

behavior or

unusual

occurrences are

reported in line

with enterprise

procedure.

1.1 Knowledge, Theory,

Practices and Systems

Operations

1.1.1 Correct health,

safety and security

procedures

1.1.2 Types of

breaches of health,

safety and security

procedures

1.2 Communications

1.2.1 Verbal and

written

communication

1.2.1 Interaction with

clients

1.3 Safety

1.3.1 Personal Safety

Equipment

1.3.2 Work hazards

1.4 Codes and

Regulations

1.4.1 Occupational

safety and health

standards

1.4.2 RA 9003

1.4.3 RA 6969

1.4.4 Local ordinances

1.5 Values

1.5.1 Safety and

health consciousness

1.5.2 Resourcefulness

1.5.3 Diligence

1.5.4 Time and cost

consciousness

1.5.5 Integrity

1.5.6 Perseverance

1.5.7 Ability to work

with others

harmoniously

1.1 Knowing the

sources of

information on the

industry

1.2 Assessing and

updating industry

information to effect

improved work

performance

1.3 Applying industry

information to day-

to-day work

activities

1.4 Practicing

communication

skills

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 33

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

2. Deal with

emergency

situations

2.1 Emergency and

potential

emergency

situations are

recognized and

appropriate actions

are taken within

individual’s scope

of responsibility.

2.2 Emergency

procedures are

followed in line with

enterprise

procedures.

2.3 Assistance is

sought from

colleagues to

resolve or respond

to emergency

situation.

2.4 Details of

emergency

situations are

reported in line

with enterprise

procedures.

2.1 Knowledge, Theory,

Practices and Systems

Operations

2.1.1 Types of emergency

situations and

procedures

2.2Communications

2.2.1 Verbal and written

communication

2.2.2 Interaction with

clients

2.3 Safety

2.3.1 Personal Safety

Equipment

2.3.2 Work hazards

2.4 Codes and

Regulations

2.4.1 Occupational safety

and health

standards

2.4.2 RA 9003

2.4.3 RA 6969

2.4.4 Local ordinances

2.5 Values

2.5.1 Safety and health

consciousness

2.5.2 Resourcefulness

2.5.3 Diligence

2.5.4 Time and cost

consciousness

2.5.5 Integrity

2.5.6 Perseverance

2.6 Ability to work with

others harmoniously

2.1 Practicing intra and

interpersonal skills

2.2 Applying appropriate

actions to

emergencies

2.3 Reporting

emergency

situations

3. Maintain safe

personal

presentation

standards

3.1 Safe personal

standards are

identified and

followed in line with

enterprise

requirements

3.1 Knowledge, Theory,

Practices and Systems

Operations

3.1.1 Types of

emergency situations

and procedures

3.1.2 Personal safety

standards

3.2Communications

3.2.1 Verbal and

written communication

3.2.1 Interaction with

clients

3.3 Safety

3.3.1 Personal Safety

Equipment

3.3.2 Work hazards

3.1 Practicing intra and

interpersonal skills

3.2 Following

appropriate safety

personal standards

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 23

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH

CLIENTS/CUSTOMERS

UNIT CODE : HCS245201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes

required in building and maintaining effective

relationship with clients, customers and the public.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1. Maintain a

professional

image

1.1 Uniform and personal

grooming maintained

1.2 Personal presence

maintained according

to employer

standards

1.3 Visible work area kept

tidy and uncluttered

1.4 Equipment stored

according to

assignment

requirements

1.1 Knowledge, Theory

and Practices

1.1.1 Philippine

Pharmacist’s

Code of Ethics

1.1.2 Legal

requirements to

practice and

operate

1.1.3 Role of a

pharmacy

assistant in the

Philippine

healthcare

services

1.1.4 Limitations of the

role as a

pharmacy

assistant

1.1.5 Patient’s rights

1.2 Communication

1.2.1 Different modes

of

communication

1.2.2 Organizational

policies

1.2.3 Communication

procedures and

systems

1.2.4 Technology

relevant to the

enterprise and

the individual’s

work

responsibilities

1.3 Codes and

Regulations

1.1 Interpersonal

communication

skills required in

client contact

assignments

1.2 Customer

service skills

required to meet

client/customer

needs

1.3 Deliver correct

information to

the patient in a

professional

manner

1.4 Treat

patients/clients

with respect

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 35

RANGE OF VARIABLES

VARIABLE RANGE

1. Health, Safety and Security

Procedures

May include but are not limited to:

1.1 Use of personal protective clothing and equipment

1.2 Safe posture including sitting, standing, bending

1.3 Manual handling including lifting, transferring

1.4 Safe handling of chemicals, poisons and dangerous

materials

1.5 Ergonomically sound furniture and work stations

1.6 Emergency fire and accident

1.7 Hazard identification and control

1.8 Security of documents, cash, equipment, people

1.9 Key control systems

2. Breaches of Procedure May include but are not limited to:

2.1 Loss of keys

2.2 Strange or suspicious persons

2.3 Broken or malfunctioning equipment

2.4 Loss of property, goods or materials

2.5 Damaged property or fittings

2.6 Lack of suitable signage when required

2.7 Lack of training on health and safety issues

2.8 Unsafe work practices

3. Emergency

May include but is not limited to:

3.1 Personal injuries

3.2 Fire

3.3 Electrocution

3.4 Natural calamity i.e. earthquake/flood

3.5 Criminal acts i.e. robbery

3.6 Bomb

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 36

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Complied with industry practices and procedures

1.2 Used interactive communication with others

1.3 Complied with workplace safety, security and hygiene

practices

1.4 Identified faults and problems and the necessary corrective

action

1.5 Promoted public relation among others

1.6 Complied with quality standards

1.7 Responded to emergency situations in line with enterprise

guidelines

1.8 Complied with proper dress code

2. Resource

implications

The following resources should be provided:

2.1 Procedures manual on safety, security, health and

emergency

2.2 Availability of tools, equipment, supplies and materials

3. Methods of

assessment

Competency may be assessed through:

3.1 Written examination

3.2 Practical demonstration

3.3 Interview

4. Context of

assessment

Competency may be assessed in the work place or in a simulated

work place setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 37

UNIT TITLE : PERFORM COMPUTER OPERATIONS

UNIT CODE : TRS311203

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values

needed to perform computer operations which include

inputting, accessing, producing and transferring data using the

appropriate hardware and software.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the

Range of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

1. Plan and prepare

for task to be taken

undertaken

1.1. Requirements of

task are

determined in

accordance with

the required

output

1.2. Appropriate

hardware and

software are

selected

according to task

assigned and

required outcome

1.3. Task is planned

to ensure that

OH & S

guidelines and

procedures are

followed

1.4. Client -specific

guidelines and

procedures are

followed

1.5. Required data

security

guidelines are

applied in

accordance with

existing

procedures

1.1. Knowledge,

Theory, Practices

and Systems

Operations

1.1.1. Basic

ergonomics of

keyboard and

computer user

1.1.2. Main types of

computers and basic

features of different

operating systems

1.1.3. Main parts of

a computer

1.1.4. Storage

devices and basic

categories of

memory

1.1.5. Relevant

types of software

1.1.6. Viruses

1.1.7. Calculating

computer capacity

1.1.8. Productivity

Application

1.1.9. Business

Application

1.1.10. System

Software

1.2. Communications

1.2.1. Written

communication

1.2.2. Encoding

patient data/ profile

1.3. Codes and

Regulations

1.3.1. General

security, privacy

1.1 Identifying lines of

communication,

requesting advice,

following

instructions and

receiving feedback

1.2 Using equipment

safely including

keyboard skills

1.3 Troubleshooting

any hardware

related documents

4. Pack and

dispatch orders

4.1 Products ordered are

retrieved and properly

packaged to avoid

breakages following

established

procedures.

4.2 Products requiring

special delivery

specifications are

maintained in

accordance with Good

Distribution Practices.

4.3 Data entry

requirements related

to processing orders

are completely filled

and in accordance

with established

procedures.

4.4 Labeling, product and

delivery

specifications, and

4.1 Knowledge, Theory and

Practices

4.1.1 Packaging

procedures

4.1.2 Product specification

4.1.3 Delivery specification

of products

4.1.4 Labeling

requirements

according to

regulatory policies

4.1.5 Good distribution

practices

4.1.6 Special handling and

packaging

procedures of

products

4.1.7 Cold chain

management

4.2 Communication

4.2.1 Labeling

4.1 Perform routine

workplace duties

following simple

written or oral

instructions

4.2 Gather and provide

information in

response to

workplace

requirements

4.3 Complete work

related documents

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 57

delivery information

are checked in

accordance with

established

procedures.

4.5 Products are

accurately dispatched

in a timely manner.

4.7 Delivery information is

secured and security

procedures are

followed to ensure

integrity of delivered

products.

4.2.2 Reporting damage

products

4.3 Safety Practices

4.3.1 Material safety data

sheet

4.3.2 Personal protective

requirements

4.4. Codes and Regulations

4.4.1 OSH

4.4.2 PhilPSP

4.4.3 Administrative Order

No. 2013-0027

4.4.4 RA 3720

4.5 Materials, Tools, &

Equipment

4.5.1 Bubble wrap

4.5.2 Carton boxes

4.5.3 Thermometer

4.5.4 Padlocks

4.6 Values

4.6.1 Perseverance

4.6.2 Professionalism

5. Handle product

returned

products or

products for

return

5.1 Handling of returned

products or

products for return is

performed in

accordance with policy

and procedure in

place.

5.2 Accurate

documentation

records are

maintained and credit

process is completed

in a timely manner

5.3 Return policies are

communicated to

patients/clients in

accordance with

established

procedures

5.1 Knowledge, Theory and

Practices

5.1.1 Counterfeit

Medicines

5.1.2 Return policy

5.1.3 Quarantine

5.1.4 Company sales

policies

5.1.5 Expiration of

medicines

5. 2 Communication

5.2.1 Return forms

5.3 Safety Practices

5.3.1 Standard

Operating

Procedure

5.3.2 Clothing

requirements

5.4 Codes and Regulations

5.4.1 OSH

5.4.2 Good Storage

Practices

5.4.3 RA 8203

5.4.4 RA 3720

5.5 Materials, Tools, &

Equipment

5.5.1 Computer

5.6 Values

5.6.1 Perseverance

5.6.2 Passion

5.6.3 Compassion

5.1 Comprehensively

checks product

attributes during

receiving of stocks

5.2 Perform routine

workplace duties

following simple

written or oral

instructions

5.3 Basic mathematical

processes of

addition,

subtraction,

division and

multiplication

5.4 Gather and provide

information in

response to

workplace

requirements

5.5 Complete work

related documents

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 41

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the

Range of Varia

bles

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

4.3.1 General

security, privacy

legislation and

copyright

4.3.2 OH & S

principles and

responsibilities

4.4 Values

4.4.1 Resourceful-

ness

4.4.2 Diligence

4.4.3 Time

consciousness

4.4.4 Cost

consciousness

4.4.5 Perseverance in

routine works

5. Use basic functions

of a www-browser

to locate

information

5.1. Information

requirements for

internet search

are established.

5.2. Browser is

launched.

5.3. Search engine is

loaded.

5.4. Appropriate

search criteria/or

URL of site is

entered.

5.5. Relevant links

are followed to

locate required

information.

5.6. Useful pages are

bookmarked or

printed as

required.

5.1 Knowledge, Theory,

Practices and

Systems

Operations

5.1.1 Basic

ergonomics of

keyboard and

computer user

5.1.2 Main types of

computers and

basic features

of different

operating

systems

5.1.3 World wide web

5.1.4 Access relevant

and credible

internet sites

5.2 Communications

5.2.1 Written

communication

5.2.2 Encoding

patient data/

profile

5.3 Codes and

Regulations

5.3.1 General

security, privacy

legislation and

copyright

5.1 Reading and

comprehension

skills required to

interpret work

instruction and to

interpret basic user

manuals

5.2 Communication

skills to identify

lines of

communication,

request advice,

follow instructions

and receive

feedback

5.3 Technology skills to

use equipment

safely including

keyboard skills

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 59

VARIABLE RANGE

9 Deviation from

specification

May include the following deviations but are not limited to:

8.1 Color of packaging materials

8.2 Faded printing or misalignment of text

8.3 Unusual color of tablet, capsule, etc.

8.4 Chipping of tablets

8.5 Empty blister

8.6 Product does not fit well into the blisters shells

8.7 Instability of powder for suspensions (sedimentation,

caking)

8.8 Creaming of emulsions

8.9 Broken emulsions

8.10

Cloudiness of solution

10 Documentation

records

9.1 Delivery receipts/Sales Invoice

9.2 Logbooks

9.3

Return/reject/recall forms

11 Government

Regulatory Policy

11.1 FDA regulations

11.2 PDEA regulations

11.3 BIR regulations

11.4

DTI policy

12. Returned products

from clients/patients

May include:

11.1 Damaged products

11.2 Expired or near-expiry products bought at the time

dispensed

11.3

Incorrect product dispensed

13. Products for return

to suppliers

May include but are not limited to:

12.1 Expired or near-expiry products

12.2 Damaged products

12.3 Defective products from the manufacturer

12.4 Products with expiration date outside of the required

period

12.5

Phased out, deleted, recalled products

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 60

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Identified products as part of the assortment/formulary

list.

1.2 Explained how to classify product based turn-over rate.

1.3 Accessed information using reliable references.

1.4 Knew how to generate purchase order for stocks

replenishment.

1.5 Received stocks according to specifications.

1.6 Packaged products according to order.

1.7 Dispatched orders according to order, delivery and

product specifications.

1.8

Handled returned products according to SOP.

2. Resource implications The following resources MUST be provided:

2.1 Computer

2.2 Software – POS

2.3 Record book

2.4 Order forms

2.5

Reject/Return forms

3. Method of assessment Competency may be assessed through:

3.1 Demonstration with questioning

3.2

Written examination

4. Context of assessment Competency may be assessed in the work place or in a

simulated work place setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 61

UNIT OF COMPETENCY : HANDLE AND CONTROL PHARMACEUTICAL

PRODUCTS

UNIT CODE : HHC532303

UNIT DESCRIPTOR : This unit involves procedures for maintaining a stock control

system, according to standard operating procedures in

compliance with statutory and regulatory requirements.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED KNOWLEDGE REQUIRED SKILLS

1. Comply with

drug storage

requirements

1.1 Stocks stored in

accordance with

manufacturer’s

specifications,

regulatory and

company policy and

procedures

1.2 Storage conditions

monitored and

maintained in

accordance with

manufacturer’s

instructions,

company procedures

and regulatory

requirements

1.3 Stocks are arranged

in shelves in

accordance with first

expiry, first-out

policy

1.4 Expiration dates are

monitored in

accordance with

institutional and

regulatory

guidelines

1.1 Knowledge, Theory and

Practices

1.1.1 Temperature

Mapping

1.1.2 Regulatory

requirements on storage

requirements

1.1.3 Sound- Alike-

Look-Alike Drugs

1.1.4 High Alert

Medicines

1. 2 Communication

1.2.1 Temperature and

humidity recording data

sheet

1.3 Safety practices

1.3.1 Material Safety

Data Sheet

1.3.2 Personal

Protective

requirements

1.4 Codes and Regulations

1.4.1 Good storage

practices

1.4.2 RA 3720

1.4.3 FDA regulatory

requirements

1.5 Materials, Tools, &

Equipment

1.5.1 Thermometer

1.5.2 Pallets

1.6 Values

1.6.1 Professionalism

1.6.2 Honesty

1.1 Preparing and

organizing

information with

regard to stock

control in the

dispensing

1.2 Familiarity with

pharmacy-related

terms,

abbreviations and

pharmaceutical

calculations

appropriate to the

job role and

function

1.3 Identification of

circumstances/sit

uations under

which referral to

the pharmacist

and/or other

pharmacy staff is

appropriate

1.4 Operational skills

to consistently

use time

effectively and

provide quality

customer service

in the pharmacy

environment

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 44

RANGE OF VARIABLES

VARIABLE RANGE

1 Hardware and

peripheral devices

1.1 Personal computers

1.2 Networked systems

1.3 Communication equipment

1.4 Printers

1.5 Scanners

1.6 Keyboard

1.7 Mouse

1.8 Voice/Data logger

2 Software Software includes the following but are not limited to:

2.1 Word processing packages

2.2 Database packages

2.3 Internet

2.4 Spreadsheets

2.5 Client Specific Software

3 OH & S guidelines 3.1 OHS guidelines

3.2 Enterprise procedures

4 Storage media Storage media include the following but are not limited to:

4.1 Diskettes

4.2 CDs

4.3 Zip disks

4.4 hard disk drives, local and remote

4.5 Optical drives

5 Ergonomic guidelines 5.1 Types of equipment used

5.2 Appropriate furniture

5.3 Seating posture

5.4 Lifting posture

5.5 Visual display unit screen brightness

6 Desktop icons 6.1 Icons include the following but not limited to:

6.2 Directories/folders

6.3 Files

6.4 Network devices

6.5 Recycle bin

6.6 Program icons

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 63

3. Dispense of

waste

3.1 Expired and

damaged stocks

identified and

disposed in

accordance with

manufacturer’s and

company’s policies,

regulatory and

environmental

policies.

3.2 Expired and

damaged stock are

segregated and

labeled in specific

containers and in

accordance with

established

procedures.

3.3 Stock records

updated after

disposal and in

accordance with

established

procedures.

3.1 Knowledge, Theory and

Practices

3.1.1 Waste disposal

guidelines according to

company policy

3.1.2 Medicine waste

segregation

3.1.3 Dosage forms

3.1.4 Pharmacologic

category according to

packaging

3. 2 Communication

3.2.1 Request letters to

manufacturers

3.3 Safety Practices

3.3.1 Personal protective

requirements

3.3.2 Material Safety

Data Sheet

3.4 Codes and Regulations

3.4.1 RA 3720

3.4.2 Good Pharmacy

Practice

3.4.3 Regulatory

guidelines on

medicine/chemical waste

disposal

3.4.4 Infection control

guidelines

3.5 Safety practices

3.5.1 Occupational

Health Safety

3.5.2 Personal

protective requirements

3.5.3 Proper handling

of hazardous products

3.6 Materials, Tools, &

Equipment

3.6.1 Prescriber’s

Information

3.6.2 Zip lock plastics

3.6.3 Containers for

chemical waste

3.6.4 Containers for

contaminated and

non-contaminated

broken glasses

3.7 Values

3.7.1 Integrity

3.7.2 Professionalism

3.1 Preparing and

organizing

information in

regard to stock

control in the

dispensing

3.2 Identification of

circumstances/sit

uations under

which referral to

the pharmacist

and/or other

pharmacy staff is

appropriate

3.3 Operational skills

to consistently

use time

effectively and

provide quality

customer service

in the pharmacy

environment

3.4 Company waste

disposal

procedure

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 64

RANGE OF VARIABLES

VARIABLE

RANGE

1. Stock May include but not limited to:

1.1 Formulary drugs and non-formulary drugs

1.2 Products with the required integrity as well as those

whose integrity have been compromised (damaged,

contaminated or deteriorated)

1.3 Routinely handled products and products requiring special

handling e.g. refrigerated stock

1.4

Raw materials for compounding

2. Storage conditions May include but not limited to:

2.1 Appropriate temperature and humidity

2.2 Clean and regularly maintained area

2.3 Cold chain requirements

2.4 Well-lighted and secured

2.5 Proper ventilation

2.6 Correct storage of hazardous substances

2.7

With adequate space

3.Stock level

requirements

2.1 May include:

2.1.1 safety stock level

2.1.2 reorder point

2.1.3 reorder quantity

2.2 May be recorded:

2.2.1 Manually

2.2.2 Electronically (computer based)

2.3 May be in:

2.3.1 Print form

2.3.2

Electronic form

4. Regulatory

requirements

Salient / relevant provisions of the following:

FDA, DOH, PDEA Administrative Orders and issuances

5. Disposal May include but not limited to:

5.1 Returns to supplier

5.2 Safe destruction according to regulatory requirements and

environmental

protection guidelines

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 65

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Consistently applied pharmacy policies, standards and

guidelines, industry legislation and SOPs to dispensing

stock control tasks including:

- identified and stored products

- maintained storage conditions

- located and positioned dispensing products

- applied legal disposal of waste

- applied management procedures to minimize

selection errors

1.2 Identified and applied procedures for the return of stock

including – the procedures for returning pharmacy

products to supplier/manufacturer and procedures for

returned goods from customer to pharmacy.

1.3 Read accurately interpreted and consistently applied

instructions for performing dispensing stock control

tasks.

1.4 Identified and understood different types of stock

control documents.

1.5 Sourced, recorded and disseminated stock control

documents

1.6 Consistently made effective use of time and resources

by prioritizing tasks.

1.7 Recognized situations requiring referral to the

pharmacist and/or other pharmacy staff according to

pharmacy policy.

2. Resource implications The following resources MUST be provided:

2.1 A real or simulated pharmacy environment

2.2 Relevant documents such as:

- pharmacy policies and procedures for stock control

-

government/regulatory requirements

3. Method of

assessment

Competency may be assessed through:

3.1 Observation with questioning

3.2 Demonstration with oral questioning

3.2

Written exam

4. Context of

assessment

Competency may be assessed in the workplace or in a

simulated workplace setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 47

RANGE OF VARIABLES

VARIABLE RANGE

1. Pharmaceutical

terminologies

May include but not limited to:

1.1. Abbreviations found in instruction to patients

found in prescriptions

1.1.1. ac – before meal

1.1.2. pc – after meal

1.1.3. po – per orem, oral

1.1.4. npo – non per orem

1.1.5. aq – aqueous – water

1.1.6. BID – twice a day

1.1.7. TID – thrice a day

1.2. Abbreviations used in dosage forms

1.2.1. tablet – tab

1.2.2. capsule – cap

1.2.3. suspension - susp

1.2.4. modified release – MR

1.2.5. intravenous – IV

1.2.6. intramuscular – IM

1.3. Abbreviations used for medical terminologies

1.3.1. BMI – body mass index

1.3.2. N/V – nausea and vomiting

1.3.3. BP – blood pressure

1.3.4. TB – tuberculosis

1.3.5. HIV – human immunodeficiency virus

1.4. Abbreviations in medications

1.4.1. ASA – aspirin

1.4.2. INH – isoniazid

1.5. Abbreviations used in practice

1.5.1.

DOTS

–

Direct observed therapy short

-

course

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 67

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the

Range of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

1.6.2 Computer

1.6.3 Display

information

1.7 Values

1.7.1 Professionalism

1.7.2 Cleanliness

2. Follow display

plan for promotional

items

2.1 Store policy and

procedures with

regard to pricing

and promo

discounts are

implemented.

2.2 Promotional

items are

arranged based

on

merchandising

agreement.

2.3 Updated promo

labels are

attached and in

accordance with

established

procedures.

2.1 Knowledge, Theory

and Practices

2.1.1 Planograms

Principles of

merchandising and

display

2.1.2 Display

standards and

requirement

2.1.3 Aesthetic value

2.1.4 Product

related documents

4. Pack and

dispatch orders

4.1 Products ordered are

retrieved and properly

packaged to avoid

breakages following

established

procedures.

4.2 Products requiring

special delivery

specifications are

maintained in

accordance with Good

Distribution Practices.

4.3 Data entry

requirements related

to processing orders

are completely filled

and in accordance

with established

procedures.

4.4 Labeling, product and

delivery

specifications, and

4.1 Knowledge, Theory and

Practices

4.1.1 Packaging

procedures

4.1.2 Product specification

4.1.3 Delivery specification

of products

4.1.4 Labeling

requirements

according to

regulatory policies

4.1.5 Good distribution

practices

4.1.6 Special handling and

packaging

procedures of

products

4.1.7 Cold chain

management

4.2 Communication

4.2.1 Labeling

4.1 Perform routine

workplace duties

following simple

written or oral

instructions

4.2 Gather and provide

information in

response to

workplace

requirements

4.3 Complete work

related documents

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 79

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are

elaborated in the Range of

Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

4.3.1 Occupational

Safety and Health

4.3.2 Regulatory

guidelines

4.3.3 Pharmaceutical

Inspection and

Cooperation

Scheme GMP

Guidelines

4.4 Materials, Tools, &

Equipment

4.4.1 Logbook

4.4.2 Company forms

4.4.3 Manufacturing

Batch Record forms

4.4.4 Standard

operating procedure

4.5 Values

4.5.1 Honesty

4.5.2 Professionalism

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 80

RANGE OF VARIABLES

VARIABLE

RANGE

1. Personal hygiene Refers to the following:

1.1 Nails

1.2 Hair

1.3 Hands

1.4 Proper use of protective clothing

1.5 Proper use of gloves

1.6 Use of jewelries

1.7

Use of contact lenses

2.Clothing May include the following but are not limited to:

2.1 Laboratory gown

2.2 Scrub suit

2.3 Bunny suit

2.4 Head caps, head masks, gloves

2.5

Laboratory shoes

3. GMP requirements Elements that are within his or her scope of

responsibility:

Personnel – attendance to trainings, hygiene and

sanitation

4. Contamination May include the following:

4.1 Bacterial contamination

4.2 Chemical contamination

4.3

Other foreign matter

4. Cross-contamination Residues transferring from containers

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 81

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Applied knowledge in GMP.

1.2 Personal hygiene and conduct complied to GMP

standards

1.3 Demonstrated compliance to GMP requirements while

performing daily work activities.

1.4 Identified sources and types of contamination.

1.5 Completed all documentation requirements in support

to GMP.

2. Resource

implications

The following resources MUST be provided:

2.1 Simulated pharmaceutical manufacturing environment;

2.2 Training and workshops

2.3 Documentation forms, logbooks

2.4 Relevant documents such as:

2.4.1 pharmacy policies and procedures

2.4.2 government/regulatory requirements

2.4.3 company policy

2.4.4 equipment manual

3. Method of

assessment

Competency may be assessed through:

3.1 Demonstration with questioning

3.2

Written exam

4. Context of

assessment

Competency may be assessed in the workplace or in a

simulated workplace setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 59

VARIABLE RANGE

9 Deviation from

specification

May include the following deviations but are not limited to:

8.1 Color of packaging materials

8.2 Faded printing or misalignment of text

8.3 Unusual color of tablet, capsule, etc.

8.4 Chipping of tablets

8.5 Empty blister

8.6 Product does not fit well into the blisters shells

8.7 Instability of powder for suspensions (sedimentation,

caking)

8.8 Creaming of emulsions

8.9 Broken emulsions

8.10

Cloudiness of solution

10 Documentation

records

9.1 Delivery receipts/Sales Invoice

9.2 Logbooks

9.3

Return/reject/recall forms

11 Government

Regulatory Policy

11.1 FDA regulations

11.2 PDEA regulations

11.3 BIR regulations

11.4

DTI policy

12. Returned products

from clients/patients

May include:

11.1 Damaged products

11.2 Expired or near-expiry products bought at the time

dispensed

11.3

Incorrect product dispensed

13. Products for return

to suppliers

May include but are not limited to:

12.1 Expired or near-expiry products

12.2 Damaged products

12.3 Defective products from the manufacturer

12.4 Products with expiration date outside of the required

period

12.5

Phased out, deleted, recalled products

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 83

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range of

Variables

REQUIRED KNOWLEDGE REQUIRED SKILLS

2.3 Where necessary

amount and dosage

and name of drugs in

prescription are

explained to customer

2.3 Mathematics and

Mensuration

2.3.1 Basic mathematical

skills

2.3.2 Basic

pharmaceutical

calculation

2.4 Codes and Regulations

2.4.1 Good pharmacy

practice

2.5Materials, Tools, &

Equipment

2.5.1 Calculator

2.6 Values

2.6.1 Accuracy

2.6.2 Professionalism

assisting in the

preparation of

medicine

2.3 Communicating

ideas and

information

2.4 Mathematical skills

with good

accuracy

2.4 Managing routines

and procedures

3.Advise proper

use of OTC

medicine under

the supervision of

the pharmacist

3.1 Information on

indication and dosing,

duration of treatment,

common side effect,

precautions are

provided under the

supervision of the

pharmacist.

3.2Information on proper

storage of OTC and

prescription

medicines and what

to do with missed

dose are provided

under the supervision

of the pharmacist.

3.1 Knowledge, Theory and

Practices

3.1.1 Dosage forms

3.1.2 Therapeutic

classification and

indication of

medicines

3.1.3 Legal classification

of drugs

3.1.4 Basic drug

information of OTC and

prescription medicines

(duration of treatment,

common side effect,

precautions)

3.1.5 Interpersonal

communication

3.1.6 Intercultural

competence

3.2 Systems Operations

3.2.1 Electronic

resources

3.3 Communication

3.3.1 Preparation of

transcribed medicine

information

3. 4 Codes and Regulations

3.4.1 Good pharmacy

practice

3.4.2 Dispensing

guideline

3.4.3 Prescribing

guideline

3.5 Materials, Tools, &

Equipment

3.1 Effective

communication

and interaction

appropriately with

clients and

patients

3.2 Intercultural and

interprofessional

communication

3.3 Handle patients,

especially those

with special

needs

3.4 Managing routines

and procedures

3.5 Simplify

information and

deliver in a clear

manner when

providing

counseling to the

patient

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 84

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range of

Variables

REQUIRED KNOWLEDGE REQUIRED SKILLS

3.5.1 References

3.5.2

3.6 Values

3.6.1 Professionalism

3.6.2 Accuracy

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 85

RANGE OF VARIABLES

VARIABLE

RANGE

1. Stock keeping units May include but are not limited to:

1.1 Name of medicine (generic, brand and trade names)

1.2 Dosage form

1.3 Dose strength

1.4 Flavor

1.5 Net content

1.6

Available packaging

2.Therapeutic

classifications,

indications and effects

May include but are not limited to:

2.1 Analgesics and anti-inflammatory agents –

paracetamol/ibuprofen, diclofenac

2.2 Viral and antibacterial agents, antifungals or antibiotics

– amoxycillin, acyclovir

2.3 Cough Medicines

2.3.1 Expectorant – guiafenesin

2.3.2 Mucolytic – acetylcysteine, carbocysteine

2.3.3 Antitussive – dextromethorphan

2.4 Antihyperacidity-

aluminumhydroxide/magnesiumhydroxide

2.5 Anti-ulcer – ranitidine, omeprazole, pantoprazole

2.6 Antihistamines – loratadine, chlorphenamine, cetirizine

2.7 Antiflatulence – simethicone/dimethicone

2.8 Cholesterol and lipid lowering agents – simvastatin,

atorvastatin

2.9 Asthma treating agents – salbutamol, montelukast,

theophylline,budesonide

2.10 Hormonal preparations (contraceptives)–

levonorgestrel/ethinyloestradiol

2.11 Anti-arrhythmic – digoxin

2.12 Antihypertensive - enalapril, captopril

2.13 Anti-angina – nitrates (isosorbidedinitrate)

2.14 Antidiarrheal – oral rehydration solution, loperamide

2.15 Wound disinfectant – povidone-iodine, alcohol

2.16 Antifungal – salicylic acid, ketoconazole,

clotrimazole

2.17 Hematinics – Iron supplement, folic acid, Vitamin

B12

2.18 Laxatives – Senna, saline, sodium biphosphate,

sodium phosphate, magnesium sulfate

2.19 Decongestants – Phenylpropanolamine,

phenylephrine

2.20 Liniments – Methyl salicylate, camphor, menthol

2.21 Eye drops – tetrahydrozoline hydrochloride

2.22 Diaper rash ointments – zinc oxide, menthol

2.23 Anti-itch solution- calamine

2.24 Tonsillitis – hexetidine, Benzoxonium chloride,

Dichlorobenzyl alcohol, amylmetacresol

2.25 Topical antibacterial – mupirocin

2.26 Food supplements – vitamins and minerals

2.27 Herbal medicines – lagundi, sambong

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 62

2. Monitor

inventory

2.1 Stock level

requirements are

monitored and

reported in

accordance with

established

procedures

2.2 Inventory count

conducted regularly

in accordance with

company policy and

procedures

2.3 Stock discrepancies

identified and

reported to the

pharmacist for

reconciliation and

proper action

2.1 Knowledge, Theory and

Practices

2.1.1 Inventory variance

monitoring

2.1.2 Periodic

reconciliation of stocks

2.1.3 Initial inventory

2.1.4 Replenishment

2.1.5 Emergency orders

2.1.6 Low stock levels

2. 2 Communication

2.2.1 Slow to no

movement stock report

2.2.2 Stock inventory

report upon

reconciliation

2.3 Mathematics and

Mensuration

2.3.1 Standard Branch

Inventory Holding

2.3.2 Order Quantity

2.3.3 Safety stock level

2.3.4 Reorder point

2.3.5 Reorder quantity

2.4 Codes and Regulations

2.4.1 RA 3720

2.6 Materials, Tools, &

Equipment

2.6.1 Computer

2.6.2 Stock cards or

Automated inventory

monitoring software

2.7 Values

2.7.1 Diligence

2.7.2 Vigilance

2.7.3 Honesty

2.1 Preparing and

organizing

information in

regard to stock

control in the

dispensing

2.2 Familiarity with

pharmacy-related

terms,

abbreviations

and

pharmaceutical

calculations

appropriate to

the job role and

function

2.3 Identification of

circumstances/

situations under

which referral to

the pharmacist

and/or

other pharmacy

staff is

appropriate

2.4 Operational skills

to consistently

use time

effectively and

provide quality

customer service

in the pharmacy

environment

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 87

UNIT COMPETENCY : DISPENSE PHARMACEUTICAL PRODUCTS

UNIT CODE : HHC532308

UNIT DESCRIPTOR : This unit involves procedures for accepting medication orders,

relaying prescription information to the pharmacist and the

patient/client; filling of the order, and packaging and/or pre-

packaging of pharmaceutical products in dose administration

containers. This competency may apply to a range of work roles in

the pharmacy noting, however, that only a pharmacist can only give

therapeutic advice.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

1. Acknowledge

patient/ client

1.1 Patient/ client is

greeted in accordance

with pharmacy

guidelines and

procedures.

1.2 Patient/client is asked

what assistance can

be extended.

1.3 Confidentiality, tact

and privacy

maintained at all times

while interacting with

clients/patients and/or

passing on relevant

information to other

pharmacy staff.

1.4 First-In-First-Out

(FIFO) procedure is

followed for large

number of clients

1.1 Knowledge, Theory

and Practices

1.1.1 Principles of Good

Customer Service

1.1.2 Principles of

Interpersonal and

intercultural

communication

1.1.3 Principles

1.1.4 Handling different

types of clients

1.2 Communication

1.2.1 Prepare standard

script for receiving

patients

1.2.2 Report untoward

incident

1.3 Codes and

Regulations

1.3.1 Company policies

and procedures

1.4 Values

1.4.1 Respect

1.4.3 Professionalism

1.1 Personal Relations

1.2 Interpersonal

communication

skills

1.3 Cultural

competence

1.4 Good customer

service

1.5 Handling

patients/clients

with special

needs, including

difficult

patients/clients

1.6 Demonstrate tact

1.7 Following set

routines and

procedures

2. Process over-the-

counter medicine

order

2.1 Upon receipt of the

order, a guided

recommendation of

OTC medicines are

provided for minor

symptoms following

established

procedures.

2.2 Generic OTC products

on the menu card are

offered to identify

preferred product of

the patient/client.

2.3 Availability and

quantity of medicines

2.1 Knowledge, Theory

and Practices

2.1.1 Principles of

Good Customer

Service

2.1.2 Principles of

Interpersonal and

intercultural

communication

2.1.3 Good pharmacy

practice

2.1.4 Rational use of

medicines

2.1.5 US & British

Pharmacopeia

2.1 Personal Relations

2.2 Interpersonal

communication skills

2.3 Cultural

competence

2.4 Good customer

service

2.5 Handling

patients/clients

with special

needs, including

difficult

patients/clients

2.6 Demonstrate tact

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 88

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

ordered are checked

against inventory on

hand.

2.4 Any pharmaceutical

and disease-based

questions beyond the

scope of the training

are referred to the

pharmacist.

2.5 Product is retrieved

from the shelves

following established

procedures.

2.6 Labels are prepared

in accordance with

regulatory

requirements,

ensuring legibility.

2.7 Ordered medicines

are counted using

appropriate devices

and packaged into a

suitable container

under pharmacist

supervision

2.7 Prepared product is

endorsed to the

pharmacist for

checking following

established

procedures.

2.2 Communication

2.2.1 Report untoward

incident

2.3 Codes and

Regulations

2.3.1 Relevant

laws and

regulations

- Generic

Medicines Act

- FDA Issuances

- Discounts for

senior citizens

and PWDs

2.3.2 Company

policies and

procedures

2.3.2 Dispensing

guidelines (DOT/FDA

Rules)

2.3.3 Philippine

Practice Standards for

Pharmacists

2.4 Values

2.4.1 Respect

2.4.2 Accuracy

2.4.3 Professionalism

2.7 Following set

routines and

procedures

2.8 Following disease

algorithms to

recommend

appropriate

medicine

3. Process prescription

medicine order

3.1 Prescription is

checked for validity

and completeness of

prescription details in

accordance with legal

and regulatory

requirements, upon

receipt of the

prescription

3.2All available generic

equivalents are offered

to identify the

preferred product of

the patient following

established

procedures.

3.3 Availability of

medicines ordered is

checked, and quantity

of order/s is/are

confirmed.

3.1 Knowledge, Theory

and Practices

3.1.1 Principles of

Good Customer

Service

3.1.2 Principles of

Interpersonal and

intercultural

communication

3.1.3 Good pharmacy

practice

3.1.4 Rational use of

medicines

3.1.5 US & British

Pharmacopeia

3.2 Communication

3.2.1 Report untoward

incident

3.3 Codes and

Regulations

3.3.1 Company policies

and procedures

3.1 Personal Relations

3.2 Interpersonal

communication

skills

3.3 Cultural

competence

3.4 Good customer

service

3.5 Handling

patients/clients with

special needs,

including difficult

patients/clients

3.6 Demonstrate tact

3.7 Following set

routines and

procedures

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 89

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

3.4 Patient/client is

questioned regarding

any entitlement status

with regard to the

Health Care Benefits

Scheme and

PhilHealthinsurance

when applicable or the

mode of payment.

3.5 Prescription is

endorsed to the

pharmacist for

validation (signature).

3.6 Pharmacist is assisted

to dispense the

prescription according

to the steps.

3.7 For partially filled

prescription, quantity

of medicine dispensed

is subtracted and

noted in the

prescription pad prior

to returning to the

client/patient.

3.8 If the prescription is

completely filled,

prescription is kept

and filed.

3.3.2 Dispensing

guidelines

3.3.3 Code of ethics

3.3.4 Philippine

Practice Standards

for Pharmacists

3.4 Values

3.4.1 Respect

3.4.2 Accuracy

3.4.3 Professionalism

4. Receive payment

and release exact

change

4.1 Where necessary,

multiple orders from 2

or more customers

are noted and

endorsed to cashier

4.2Prescription/ patient

data is accurately

and confidentially

entered into

dispensing computer

records according to

regulatory

requirements

4.3Identity of the patient

receiving the

medicines is

confirmed in

accordance with

company policy and

procedure.

4.4 Change is accurately

given and official

receipt is issued.

4.1 Knowledge, Theory

and Practices

4.1.1 Principles of

Good Customer

Service

4.1.2 Principles of

Interpersonal and

intercultural

communication

4.1.3 Good pharmacy

practice

4.1.4 Rational use of

medicines

4.2 Communication

4.2.1 Report untoward

incident

4.3 Codes and

Regulations

4.3.1 Company policies

and procedures

4.3.2 Dispensing

guidelines

4.1. Personal Relation

4.2. Interpersonal

communication

skills

4.3. Cultural

competence

4.4. Good customer

service

4.5. Handling

patients/clients

with special

needs, including

difficult

patients/clients

4.6. Demonstrate tact

4.7. Following set

routines and

procedures

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 65

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Consistently applied pharmacy policies, standards and

guidelines, industry legislation and SOPs to dispensing

stock control tasks including:

- identified and stored products

- maintained storage conditions

- located and positioned dispensing products

- applied legal disposal of waste

- applied management procedures to minimize

selection errors

1.2 Identified and applied procedures for the return of stock

including – the procedures for returning pharmacy

products to supplier/manufacturer and procedures for

returned goods from customer to pharmacy.

1.3 Read accurately interpreted and consistently applied

instructions for performing dispensing stock control

tasks.

1.4 Identified and understood different types of stock

control documents.

1.5 Sourced, recorded and disseminated stock control

documents

1.6 Consistently made effective use of time and resources

by prioritizing tasks.

1.7 Recognized situations requiring referral to the

pharmacist and/or other pharmacy staff according to

pharmacy policy.

2. Resource implications The following resources MUST be provided:

2.1 A real or simulated pharmacy environment

2.2 Relevant documents such as:

- pharmacy policies and procedures for stock control

-

government/regulatory requirements

3. Method of

assessment

Competency may be assessed through:

3.1 Observation with questioning

3.2 Demonstration with oral questioning

3.2

Written exam

4. Context of

assessment

Competency may be assessed in the workplace or in a

simulated workplace setting.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 91

RANGE OF VARIABLES

VARIABLE

RANGE

1. Patients/clients

May include but not limited to:

1.1 Patients, clients or their authorized

agents/representatives

1.2 Patients, clients with routine or special requests

1.3 Patients/clients with special needs e.g. elderly, infants,

etc.

1.4 Regular and new clients/patients

1.5 People from a range of social, cultural or ethnic

backgrounds and physical and mental abilities and may

be unwell, drug affected, grieving or upset

2. Prescription details

Shall include but not limited to:

2.4 Doctor’s full name and signature, current address, contact

details, PRC license number, PTR, S2 license (for

dangerous drugs) and date of prescription

2.5 Generic name of medication, potency, dosage form,

quantity prescribed and dosage regimen

3. Prescription validity

Shall include but not limited to:

3.1 Signature of medical doctor, veterinarian or dentist

3.2 Period of prescription validity according to legal

requirements

3.3 Written according to Rules and Regulations to Implement

Prescribing Requirements under the Generics Act of

1988 (R.A. No. 6675)

4. Legal and regulatory

requirements

Salient / relevant provisions of the following:

4.1 Consumer Law

4.2 Philippine Pharmacy Law (RA 5921)

4.3 Philippine Practice Standards for Pharmacists

4.4 Senior Citizen’s Law/ Expanded Senior Citizen’s Act

4.5 Cheaper Quality Medicines Act

4.6 Counterfeit Medicines Act

4.7 Dangerous Drugs Act

4.8 Generics Law

4.9 Food, Drug and Cosmetics Act (RA3720)

4.10 Food Drug Administration Act (RA 9711)

5. Preferred Product

May include but are not limited to:

5.1 Patient’s/client’s preferred product

5.2 Prescribers’ preferred product

6. Patient/Client details

Shall include but are not limited to:

6.1 Full name

6.2 Current address

6.3 Gender

6.4 Age

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 92

VARIABLE RANGE

7. Health Care

Benefits Scheme

Shall include but are not limited to:

7.1 Senior citizen discount Persons with

Disability discount

7.2 Promotional discounts

7.3 Primary Care Benefits

7.4 Compliance Pack

8. Prescription/patient

data

May include but are not limited to:

8.1 Client/patient details as required e.g. date of birth,

weight, known allergies and/or history of adverse drug

reaction, or any matters relating to drug dependency

8.2 Prescriber data (name, PRC/PDEA license number,

and PTR

8.3 Medication information (name of medicine, quantity,

strength, dosage form)

9. Labels

9.1 May be:

9.1.1 Type-written

9.1.2 Legibly hand written

9.1.3 Electronically generated

9.2 May include but are not limited to the following

information/data:

9.2.1 the name of the patient, or in the case of an animal

the name of the owner of the animal and the type

of animal

9.2.2 the name of the drug/generic name

9.2.3 the date of dispensing or supply and where

applicable an identifying code/number

the name, address and telephone number of the pharmacy at

which the prescription was dispensed

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 93

VARIABLE RANGE

10. Devices May include but are not limited to:

10.1 Scales, measure

10.2 Irons, heat sealing equipment

10.3 Tweezers

10.4 Gloves

10.5 Glassine paper

10.6 Bond paper

10.7 Spatula

10.8 Transparent tape

10.9 Resealable plastic (zip loc plastic)

11. Containers May include but are not limited to:

11.1 Boxes

11.2 Cartons

11.3 Packs

11.4 Bottles

10.9 Child resistant packaging

12. Accuracy May include but is not limited to:

12.1 Correct product

12.2 Quantity

12.3 Placement of labels to expose expiry date and batch

number

13. Prescriptions May be:

13.1 Handwritten

13.2 Electronically generated with handwritten signature

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 68

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the

Range of Variables

REQUIRED

KNOWLEDGE

REQUIRED

SKILLS

with

established

procedures.

3.3 Store feedback

on promos is

reported to the

pharmacists/

suppliers and in

accordance

with

established

procedures.

3.3.1 Assist in the

preparation of

reports for

Electronic Drug

Price Monitoring

System

3.4 Codes and

Regulations

3.4.1 MDRP

3.4.2 Electronic Drug

Price Monitoring

3.5 Materials, Tools, &

Equipment

3.5.1 Computer

3.6 Values

3.6.1 Professionalism

3.6.2 Honesty

drive success

to promo

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 95

UNIT OF COMPETENCY : PERFORM HEALTH PROMOTION, EDUCATION AND

VIGILANCE

UNIT CODE : HHC532309

UNIT DESCRIPTOR : This unit covers knowledge, skills and attitudes

necessary to promote health and well-being thru

education on responsible use of medication and other

health products, and patient-encouragement to

participate in health vigilance efforts of FDA.

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

1. Participate in

health promotion

and education

campaigns

1.1 Health information

is provided to

patients in

accordance with

established

procedures

1.2 Patients are

educated on self-

care and rational &

responsible use of

drug in accordance

with established

procedures

1.3 Information,

education and

communication

materials are

provided to the

patients as needed

1.1 Knowledge,

Theory and Practices

1.1.1 Top morbidity

and mortality

list in the

community

1.1.2 Treatment

algorithm of

common

diseases

1.1.3 Common drug

side effects,

precautions,

and

interactions

1.1.4 Prevailing

health issues

in the

community

1.1.5 Rational use of

medicines

1.2 Communication

1.2.1 Patient

counseling

1.2.2 Output

reports

1.3. Materials, Tools, &

Equipment

1.3.1 Electronic

references

1.3.2 Literature

references

1.3.3 Teaching aids

1.4. Values

1.4.1 Perseverance

1.4.2 Compassion

1.1 Accessing

appropriate

reference

1.2 Using of screening

devices

1.3 Recording of

medication profiles

1.4 Filling out forms for

referrals

1.5 Effective

communication

skills (oral and

written)

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 96

2. Perform

screening

procedures for

common

diseases

2.1 Basic screening

procedures are

performed in

accordance with

established process

2.2 Provide information to

patients regarding

common diseases,

minor ailments and

seasonal diseases

in accordance with

established

procedures

2.3 Patients are referred

to health facility for

proper diagnosis

following established

procedures

2.1 Knowledge,

Theory and

Practices

2.1.1 Screening

procedure

available in the

company

2.1.2 Treatment

algorithm for

common

diseases

2.1.3 Health facilities

in the

community

2.1.4 Top morbidity

and mortality

list

in the community

2.1.5 Seasonal

diseases prevalent in

the community

2.2 Communication

2.2.1 Patient

counseling

2.2.2 Accomplishme

nt of referral

forms with

partner

institutions

2.3 Safety Practices

2.3.1 Proper

handling of

devise

2.3.2 Precautionary

outfit, as

necessary,

when

performing

tests

2.4 Codes and

Regulations

2.4.1 Occupational

Safety and

Health

2.4.2 Good

Pharmacy

Practice

2.5 Materials, Tools, &

Equipment

2.5.1 Screening

device or tools

(BP set,

glucometer)

2.6 Values

2.6.1 Compassion

2.6.2 Passion

2.6.3 Perseverance

2.1 Accessing

appropriate

reference

2.2 Use of screening

devices

2.3 Recording of

medication profiles

2.4 Filling out forms for

referrals

2.5 Effective

communication

skills (oral and

written)

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 97

3. Refer patients to

appropriate

health care

professionals or

facilities

3.1 Trigger points for

referral are identified

following established

procedures

3.2 Patients with minor

health problems are

referred to the

pharmacist

3.3 Patients with major

health problems are

referred to other

health care

professionals

3.1 Knowledge, Theory

and Practices

3.1.1 Standard

treatment

guidelines and

algorithm

3.1.2 Common drug

side effects,

precautions,

and

interactions

3.1.3 Signs and

symptoms of

common

diseases

3.2 Communication

3.2.1 Referral

forms

3.2.2 Patient

counseling

3.3 Codes and

Regulation

3.3.1 Good

Pharmacy

Practice

3.4 Materials, Tools, &

Equipment

3.4.1 Referral

forms

3.4.2 Telephone

3.4.3 Computer

3.5 Values

3.5.1 Professionalis

m

3.5.2 Compassion

3.1 Recognizing

patient need for

referral

3.2 Communication

(oral and written) skills

4. Advise patients

on reporting

unusual

experience with

medicines

4. 1. Objectives of

reporting adverse

drug events are

explained to patients

in accordance with

established

procedures.

4.2. Unusual or

unexpected effects of

drugs are gathered

and reported to

pharmacist.

4.3. Patients are

encouraged to report

any unusual

experience in the use

of the medicine.

4.1 Knowledge, Theory

and Practices

4.1.1 FDA

Guidelines

on

Pharmacovigi

lance

4.1.2 Common

side-effects

of over-the-

counter

medicines

4.2 Communication

4.2.1 Accomplish

ADR forms

according to

company policy

4.2.2 Patient

counseling

4.3 Codes and

Regulation

4.1 Compiling reports

and forwarding

them to

pharmacist

4.2 Documenting

process

4.3 Recognizing

patient need for

referral

4.4 Communication

(oral and written)

skills

4.6 Familiarize

common side

effects of fast

moving medicines

4.7 Access reliable

information

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 71

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the

Range of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILL

1.5.2 Good

Laboratory

Practice

1.6 Materials, Tools,

& Equipment:

1.6.1 Volumetric

flask

1.6.2 Erlenmeyer

flask

1.6.3 Weighing dish

1.6.4 Weighing

bottle

1.6.5 Beaker

1.6.6 Aspirator

1.6.7 Camel Hair

Brush

1.7 Values

1.7.1 Resourcefulne

ss

1.7.2 Consistency

1.7.3 Integrity

1.7.4 Professionalis

m

2. Demonstrate skills

in laboratory

measurements

2.1Substances are

accurately

weighed using

appropriate

techniques and

weighing balance

in accordance with

Good Laboratory

Practices.

2.2 Semi-solids,

liquids, and liquid

medicines are

measured using

appropriate

glassware

capacity in

accordance with

Good Laboratory

Practices.

2.3 Cross-

contamination

among substances

is prevented at all

times.

2.1 Knowledge, Theory

and Practices

2.1.1 Good

laboratory

practices

2.1.2 Appropriate

weighing

materials

2.1.3 Special

handling of

chemicals

according to

requirements or

Material Safety

Data Sheet

2.2 Communication

2.2.1 Preparation of

Reports

2.2.2 Accomplishing

data sheets

during

experiments

2.2.3 Incident reports

2.2.4 Appropriate use

of logbook

2.3 Safety Practices

2.3.1 Handling of

materials,

2.1 Accurate weighing

of solid materials

2.2 Accurate

measuring of liquid

ingredients and

liquid preparations

2.3 Applied good

laboratory practice

techniques, where

appropriate

2.4 Disposal of

chemical wastes

2.5 Proper handling of

spilled chemicals

2.6 Proper care and

handling of

glassware, devices,

and equipment

2.7 Use of logbook for

documentation

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 99

RANGE OF VARIABLES

VARIABLE RANGE

1. Health information May be one of the following but are not limited to:

1.1. First aid over-the-counter (OTC) medicines

1.2. First aid non-pharmacologic treatments

1.3. Signs/Symptoms that will warrant consultation to appropriate

healthcare practitioner

1.4.

Screening tests that may be necessary for the condition

2. Self-care 2.1 Adherence to proper use of medicines

2.2 Antimicrobial stewardship

2.3 Awareness of precautions, common side-effects and interaction

with other drugs, food, health supplements, and laboratory tests.

3. Responsible self-

medication

3.1 Appropriateness of OTC drug for the condition

3.2 Safe drug regimen for specific OTCs

3.3 Non-pharmacologic interventions

3.4

Lifestyle modification

4. Screening procedures May include the following, but are not limited to:

4.1 Blood pressure

4.2 Blood sugar testing

4.3 Pregnancy test

4.4 Screening for tuberculosis

4.5

Determine presence of risk factors

5. Common diseases

and minor ailments

Prevalent diseases in the community, which may include but are not

limited to:

5.1 Flu

5.2 Colds

5.3 Diarrhea

5.4 Skin infections

5.5 Constipation

5.6 Pimples

5.7 Indigestion

5.8 Hyperacidity

5.9

Food poisoning

6. Seasonal Diseases 6.1. Leptospirosis

6.2. Typhoid fever

6.3. Measles

6.4. Chicken pox

6.5. Dengue fever

6.6. Rabies

6.7.

Heat stroke

7. Minor health problems May include the following, but are not limited to:

7.1 Common colds

7.2 Headache

7.3

Low grade Fever

8. Major health problems May include the following, but are not limited to:

8.1 Cancer

8.2 Diabetes Mellitus

8.3 Hypertension

8.4 Asthma

8.5

Tuberculosis

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 100

VARIABLE RANGE

8.6 HIV/AIDS

8.7

Malaria

9. Trigger points

May include the following, but are not limited to:

9.1 Any symptom lasting for 2 weeks

9.2 Chest pain

9.3 Hemoptysis

9.4 Severe/Progressive Pain

9.5 Shortness of Breath

9.6 Tinnitus

9.7 Progressive headache

9.8 Odorous body secretions

9.9 Any Recurrent symptoms

9.10 Dark/Bloody stools

9.11 Unexplained Weight loss

9.12 High grade fever

9.13 OTC medicine failure

9.14 Rashes

9.15

Fainting

10. Adverse drug events

10.1 Adverse reactions and interactions

10.2 Intolerable side-effects

10.3 Failure of treatments

11. Health Vigilance Monitoring and evaluation of safety and efficacy (performance) of

profile of products:

11.1 Drugs

11.2 Cosmetics

11.3 Food supplements

11.4 Medical devices

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that candidate:

1.1 Participated in health promotion and educational

campaigns.

1.2 Carried out screening procedures for common diseases.

1.3 Advised patients on prevention of diseases and their

complications.

1.4 Referred patients to health facilities as appropriate.

1.5. Guided patients on how to fill-out forms

2. Resource

implications

The following resources MUST be provided:

2.1 A real or simulated pharmacy environment

2.2 Relevant documents such as:

- local references

- clinical practice guidelines; FDA guidelines

- government/regulatory requirements

2.3 Telephone/Fax

3. Method of

assessment

Competency may be assessed through:

3.1 Demonstration with questioning

3.2

Written exam

4. Context of

assessment

Competency may be assessed individually in the actual

workplace or in a simulated workplace setting environment in

TESDA accredited institutions.

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 101

SECTION 3 TRAINING ARRANGEMENT

This set of standards provides Technical and Vocational Education and Training (TVET)

providers with information and other important requirements to consider when designing training

programs for PHARMACY SERVICES NC III.

This includes information on curriculum design; training delivery; trainee entry requirements;

tools and equipment; training facilities; and trainer’s qualification and institutional assessment.

3.1 CURRICULUM DESIGN

Course Title: PHARMACY SERVICES NC Level: NC III

Nominal Training Duration:

No. of Hours

Coverage

22

Basic Competencies

2

4

Common Competencies

802

Core Competencies

200

Industry Exposure

10

48

Total

Course Description:

This course is designed to enhance the knowledge, skills and attitude of Pharmacy Services

workers in accordance to pharmacy practice standards. It covers the basic, common, and core

competencies in PHARMACY SERVICES NCIII.

To obtain this, an individual must achieve the basic, common and core competencies, and

complete the on-the-job training prescribed for this qualification.

The training center has the option can enter into a memorandum of agreement with an existing

government health units, retail pharmacy (community, hospital, institutional), or pharmaceutical

manufacturing facility for the enhancement of the didactic training for the facilities and equipment to

be used. A separate provision may be included for the industry exposure.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 74

RANGE OF VARIABLES

VARIABLE

RANGE

1. Weighing balance May include the following (but are not limited to):

1.1 Prescription balance

1.2

Top loading

balance

2. Weighing materials May include the following but are not limited to:

2.1 Weighing bottle

2.2 Steel Spatula

2.3 Porcelain spatula

2.4 Paper boxes

2.5 Weighing dish

2.6

Camels Hair Brush

3.Semi-solids May include the following but not limited to:

3.1 Ointment bases

3.2

Creams

4. Liquids

May include the following but not limited to:

4.1 Alcohol

4.2 Water

4.3 Acids

4.4 Bases

4.5 Propylene glycol

4.6 Glycerin

5. Laboratory outfit May include but are not limited to:

5.1 Laboratory gown

5.2 Scrub suit

5.3 Bunny suit

5.4 Head cap, mask, gloves

5.5 Closed Shoes

5.6

Undershirt covering shoulders

6. Proper Laboratory

Conduct

May include the following but are not limited to:

6.1 Not eating in the laboratory

6.2 Not playing inside the laboratory

6.3

Having focus at all times

7. Cleaning solutions May include the following:

7.1 Detergent

7.2 Alcohol

7.3 Volumetric solutions, where appropriate

7.4

Bleaching solutions

8. Equipment May include the following:

8.1 Air Conditioner

8.2 Cash registers

8.3 Computers

8.4 All types of weighing balance

8.5

Analytic equipment, where appropriate

9. Device May include the following:

9.1 Thermometer

9.2 Dehumidifier

9.3

Tablet counter

10. Glassware May include the following but are not limited to:

10.1 Erlenmeyer flask

10.2

Graduated cylinder

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 103

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

among

members

 Relay instructional strategies and

methodologies

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

2.4 Set performance

expectation for

team members

 Inform subordinates on performance

criteria that will be observed

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

2.5 Supervise team

performance

 Establish facilitation skills  Small group activities



Lecture

-

Discussion

 Observation

 Apply presentation skills as necessary  Individual/Small group

activities

 Lecture-Discussion

 Demonstration with oral

questioning

 Translate ideas and concepts into

implementable activities in pharmacy

services

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning`

3. Develop and

practice

negotiation skills

6.1 Identify relevant

information in

planning

negotiations

 Obtain necessary information regarding

the issue

 Small group activities

 Lecture-Discussion

 Observation

4 hrs

6.2 Participate in

negotiations

 Apply different questioning techniques  Small group activities

 Lecture-Discussion

 Observation

 Use appropriate language during

negotiation

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

 Address and implement problem solving

strategies on dealing with unexpected

questions and attitudes during

negotiation

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

6.3 Document

areas for

agreement

 Document issues and processes  Lecture-discussion

 Simulation/role playing

 Demonstration with oral

questioning

 Explore different solutions that may be

used

 Direct observation

 Simulation/role

playing

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 104

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

 Written documents are filed and kept for

future reference

 Direct observation

 Simulation/role

playing

 Demonstration with oral

questioning

 Follow-up on agreements based on

deadlines

 Demonstration with

return demonstration

 Observation

6.4 Identify relevant

information in

planning

negotiations

 Search for relevant information on

competing products and services

 Lecture-discussion

 Simulation/role playing

 Demonstration with oral

questioning

 Written Exams

6.5 Participate in

negotiation

 Deal with patients/clients/ service

providers according to agreements

discussed

 Lecture-discussion

 Simulation/role

playing

 Demonstration with oral

questioning

4. Solve workplace

problem related

to work activities

4.1 Explain the

analytical

techniques

 Manage and control flow of resources  Lecture-discussion

 Simulation/role

playing

 Demonstration with oral

questioning

4 hrs

 Identify cause and potential effects  Lecture-discussion

 Brainstorming

 Demonstration with oral

questioning

4.2 Determine the

possible

cause/s of the

problem

 Identify deviations from normal

operating procedures to maintain

product quality

 Lecture-discussion

 Case Discussion

 Demonstration with oral

questioning

 Written Output

 Participate in root cause analysis

session and state problems clearly

 Lecture-discussion

 Case Discussion

 Demonstration with oral

questioning

 Apply problem analysis and problem

solving techniques

 Lecture-discussion

 Small-group activity

 Demonstration with oral

questioning

4.3 Prepare action

plans

 Corrective actions are determined  Lecture-discussion  Demonstration with oral

questioning

 Establish action plans based on

available options

 Lecture-discussion  Demonstration with oral

questioning

5. Use

mathematical

concepts and

techniques

5.1 Identify

mathematical

tools and

techniques to

solve problem

 Identify mathematical techniques to be

used in the task at hand

 Lecture-discussion  Demonstration with oral

questioning

4 hrs

 Develop skills in four fundamental

operations

 Lecture

 Exercises

 Written Exercise

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 105

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

 Use calculator or computer for

calculating cash change

 Demonstration with

return demonstration



Small

-

group activities

 Demonstration with oral

questioning

5.2 Apply

mathematical

procedures/soluti

on

 Use mathematical tools and standard

formulas

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning



Written Exam

 Use conversion formulas  Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning



Written Exams

 Ensure precisions and accuracy of

results

 Lecture-discussion  Demonstration with oral

questioning



Written Exam

5.3 Analyze results

 Analyze and interpret the results based

on specified requirements

 Lecture-discussion

 Demonstration with oral

questioning

 Communicate the results of the analysis  Lecture-discussion

 Demonstration with oral

questioning

 Appropriate action is applied in case of

error

 Lecture-discussion

 Demonstration with oral

questioning

6. Use relevant

technologies

6.1 Identify

appropriate

technology

 Follow protocols in the use of basic

equipment used in the pharmacy

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning

2 hrs

 Use relevant technology to transmit

data

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning

6.2 Apply relevant

technology

 Use software programs in computers,

machines/equipment being used

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning

6.3 Maintain/enhance

relevant

technology

 Follow company policy in relation to

relevant technology

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning

 Access protocols and references on the

use of technology

 Lecture-discussion

 Individual/Group

Assignments

 Demonstration with oral

questioning

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 77

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are

elaborated in the Range of

Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

1.6.3 Professionalism

2. Observe

personal

hygiene and

conduct

2.1 GMP requirements on

personal hygiene are

complied with.

2.2 Clothing is prepared,

used, stored and

disposed in accordance

with GMP and company

procedures and policies.

2.3 Movement inside the

premises is observed

according to area entry

and exit procedures.

2.4 Sick or injured

personnel at the

workplace are reported

to authorized person.

2.1 Knowledge, Theory

and Practices

2.1.1 GMP requirements

on personal

hygiene

2.1.2 Proper working

clothes

2.2 Communication

2.2.1 Report any

deviation to the

SOP to authorized

personnel

2.2.2 Sick form

2.3 Safety Practices

2.3.1 Regular health

check-up

2.3.2 Daily inspection for

sick employees

2.4 Codes and Regulation

2.4.1 Occupational

Safety and Health

2.4.2 Regulatory

guidelines

2.4.3 Pharmaceutical

Inspection and

Cooperation

Scheme GMP

Guidelines

2.5 Materials, Tools, &

Equipment

2.5.1 Quality Manual

2.5.2 Standard

operating

2.6 Value

2.6.1 Honesty

2.6.2 Commitment

2.6.3 Cleanliness

2.1 Reporting and

recording

accurate

information

2.2 Identification of

deviation from

standard or

unacceptable/

inconsistent

equipment

performance

2.3 Self-inspection

3. Demonstrate

Good

Manufacturing

Practices in

performing

work activities

3.1 GMP requirements are

identified.

3.2 Work area, materials,

equipment and product

are routinely monitored

to ensure compliance

with GMP requirements.

3.1 Raw materials, product

and packaging

components are

processed according to

GMP requirements and

3.1 Knowledge, Theory

and Practices

3.1.1 PIC/S Good

manufacturing

practice

3.1.2 Procedures in the

Operations

Manual

3.2 Communication

3.2.1 Report any

deviations to

company

procedure

3.3 Safety Practices

3.1 Application of

Good

Manufacturing

Practice

techniques

3.2 Reporting and

recording

accurate

information

3.3 Identification of

deviation from

standard or

unacceptable/

inconsistent

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 107

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

2. Update industry

knowledge and

practice through

continuing

education

2.1 Identify sources

of information on

updates related

to practice of

pharmacy

 Access relevant and updated references  Lecture-Discussion

 Small group activities’

 Demonstration with oral

questioning

 Oral/Written Test



Observation

4 hrs

 Correctly operate computer hardware and

selected software

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning



Observation

2.2 Apply industry

updates to

workplace

 Follow new protocols to adhere to

industry updates

 Lecture-Discussion

 Demonstration

 Demonstration with oral

questioning



Observation

2.3 Update

continuously

relevant industry

knowledge

 Attend seminars relevant and related to

duties and responsibilities

 Lecture-Discussion

 Small group activities

 Demonstration with oral

questioning

 Identify and read references for self-

directed learning

 Small group activities  Interview

 Aim for continuous personal development  Individual assignment  Interview

2.4 Access, apply and

share industry

information

 Prepare short presentation/report from

the learnings obtained in seminar

 Lecture-Discussion

 Individual/Group

assignment

 Demonstration with oral

questioning

3. Perform

workplace

security and

safety practices

3.1 Identify and follow

workplace

procedures

 Follow health, safety and security

protocols

 Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

 Written Exam

4hrs

3.2 Handle emergency

situations within

workplace

 Identify different types of emergency

situations and act accordingly

 Lecture-Discussion

 Emergency drills (fire,

terrorist attack, robbery)

 Demonstration with oral

questioning

 Written Exam

 Lead patients and colleagues to safety  Small group activities

 Lecture-Discussion

 Demonstration with oral

questioning

3.3 Follow enterprise

requirements

 Read and comply with enterprise goals,

targets and measures

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Use enterprise information systems and

data collation based on protocols

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 108

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

4. Perform

computer

operations

4.1 Identify and

explain the

functions, general

features and

capabilities of

both hardware

and software

 Identify main parts of a computer

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

6 hrs

 Operate the computer from turning on to

turning the equipment

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

4.2 Prepare and use

appropriate

hardware and

software

according to task

requirement

 Use the company software to process

ordering and issuing receipt

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Encode pertinent patient information and

prescribed medicines

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Use the internet-browser to access

information

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

4.3 Use appropriate

devices and

procedures to

transfer files/data

 Use new or formatted USB to transfer

data

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

4.4 Produce accurate

and complete data

according to the

requirements

 Process entered data into meaningful

information using relevant software

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Print data according to SOP  Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

4.5 Maintain

computer system

 Troubleshoot in case of virus infection  Lecture-Discussion

 Demonstration with

return

demonstration

 Demonstration with oral

questioning

 Clean regularly to avoid accumulation of

dust

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 109

Unit of

Competency

Learning Outcomes Learning Activities

Methodology

(Proposed)

Assessment Approach

(Proposed)

Nominal

Duration

5. Use

pharmaceutical

calculation

techniques and

terminologies

5.1 Use dimensional

analysis to

convert one unit

to another

 Read and familiarize with dimensional

analysis in conversion

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

6 hrs

 Apply dimensional analysis in conversion  Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Read and familiarize with mathematical

concepts

 Apply mathematical concepts in English

and Metric System of Measurement

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Apply mathematical concepts in English

and Metric System of Measurement

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Read and familiarize with ratio and

proportion

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Apply ratio and proportion  Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

5.2 Understand

pharmaceutical

terminologies and

medical terms

 Read and familiarize with pharmaceutical

terminologies and medical terms

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Apply pharmaceutical terminologies and

medical terms

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

5.3 Use equipment,

glassware and

tools

 Read and familiarize with equipment,

glassware and tools

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

 Operate equipment, use glassware and

tools

 Lecture-Discussion

 Demonstration with

return demonstration

 Demonstration with oral

questioning

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 80

RANGE OF VARIABLES

VARIABLE

RANGE

1. Personal hygiene Refers to the following:

1.1 Nails

1.2 Hair

1.3 Hands

1.4 Proper use of protective clothing

1.5 Proper use of gloves

1.6 Use of jewelries

1.7

Use of contact lenses

2.Clothing May include the following but are not limited to:

2.1 Laboratory gown

2.2 Scrub suit

2.3 Bunny suit

2.4 Head caps, head masks, gloves

2.5

Laboratory shoes

3. GMP requirements Elements that are within his or her scope of

responsibility:

Personnel – attendance to trainings, hygiene and

sanitation

4. Contamination May include the following:

4.1 Bacterial contamination

4.2 Chemical contamination

4.3

Other foreign matter

4. Cross-contamination Residues transferring from containers

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 111

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

1.2 Follow

appropriate health

and safety

practices in the

area

 Adhere to occupational Safety and

Health Standards

 Lecture discussion

 Written Exam

 Demonstration with

oral questioning

 Comply to DOH Sanitation Guidelines

 Lecture discussion

 Written Exam

 Demonstration with

oral questioning

 Follow dispensing area protocols

 Lecture

 Demonstration with return

demonstration

 Written Exam

 Demonstration with

oral questioning

2. Monitor

supply/inventory of

pharmaceutical

products

2.1 Examine the

medicines in the

assortment list or

formulary

 Familiarize stock keeping units in the

formulary or assortment list

 Lecture

 Demonstration

 Written Exam

 Demonstration with oral

questioning

60 hrs

 Identify fast-moving and slow moving

products using turn-over rate

 Lecture

 Exercises

 Written Exam

 Demonstration with oral

questioning

 Handle and record inquiries on unserved

products

 Lecture

 Demonstration with return

demonstration

 Demonstration with oral

questioning

2.2 Assist in

procurement of

materials and

services from

qualified sources

 Request minimum documentation

requirements from suppliers

 Lecture

 Demonstration with return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Prepare purchase request

 Demonstration with return

demonstration

 Demonstration with oral

questioning

 Follow protocols when counterfeit

products are received

 Lecture discussion

 Demonstration and return

demonstration



Problem based discussion

 Demonstration with oral

questioning

 Case discussion

 Communicate procurement needs to

inventory manager/analyst or pharmacist

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Case discussion

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 112

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

2.3 Receive and

deliver stocks

 Update and manage stock

inventory/data

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Check delivery specifications if

compliant to good distribution practices

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Check delivery receipt as against to the

actual products received

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Check product specification prior to

receiving

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

2.4 Pack and

dispatch orders

 Pack medicines in bulk quantities using

appropriate container

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Follow delivery specifications and

maintain temperature requirements

while on transport

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Follow basic procedures in handling

delivery and dispatch of orders

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

2.5 Handle returned

products or

products for

return

 Handle product returns and product for

return according to protocols

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 113

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

3. Handle and

control

pharmaceutical

products

3.1 Comply with drug

storage

requirements

 Follow good storage practices and

manufacturer’s specification in storing

the products

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

40 hrs

 Arrange stocks neatly in the shelves

following first expiration first out

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Monitor and record temperature and

relative humidity using hygrometer

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Assist pharmacist in temperature

mapping

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning



Written exam

 Maintain and regulate temperature and

relative humidity

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning



Written exam

 Use palettes to store medicines  Demonstration and return

demonstration

 Demonstration with oral

questioning



Written exam

 Implement strategies to separate look

alike drugs

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Follow storage protocols for high alert or

regulated medications

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Use appropriate chemical/medicine

containers

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Segregate products for return, returned

products and quarantined products

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 83

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range of

Variables

REQUIRED KNOWLEDGE REQUIRED SKILLS

2.3 Where necessary

amount and dosage

and name of drugs in

prescription are

explained to customer

2.3 Mathematics and

Mensuration

2.3.1 Basic mathematical

skills

2.3.2 Basic

pharmaceutical

calculation

2.4 Codes and Regulations

2.4.1 Good pharmacy

practice

2.5Materials, Tools, &

Equipment

2.5.1 Calculator

2.6 Values

2.6.1 Accuracy

2.6.2 Professionalism

assisting in the

preparation of

medicine

2.3 Communicating

ideas and

information

2.4 Mathematical skills

with good

accuracy

2.4 Managing routines

and procedures

3.Advise proper

use of OTC

medicine under

the supervision of

the pharmacist

3.1 Information on

indication and dosing,

duration of treatment,

common side effect,

precautions are

provided under the

supervision of the

pharmacist.

3.2Information on proper

storage of OTC and

prescription

medicines and what

to do with missed

dose are provided

under the supervision

of the pharmacist.

3.1 Knowledge, Theory and

Practices

3.1.1 Dosage forms

3.1.2 Therapeutic

classification and

indication of

medicines

3.1.3 Legal classification

of drugs

3.1.4 Basic drug

information of OTC and

prescription medicines

(duration of treatment,

common side effect,

precautions)

3.1.5 Interpersonal

communication

3.1.6 Intercultural

competence

3.2 Systems Operations

3.2.1 Electronic

resources

3.3 Communication

3.3.1 Preparation of

transcribed medicine

information

3. 4 Codes and Regulations

3.4.1 Good pharmacy

practice

3.4.2 Dispensing

guideline

3.4.3 Prescribing

guideline

3.5 Materials, Tools, &

Equipment

3.1 Effective

communication

and interaction

appropriately with

clients and

patients

3.2 Intercultural and

interprofessional

communication

3.3 Handle patients,

especially those

with special

needs

3.4 Managing routines

and procedures

3.5 Simplify

information and

deliver in a clear

manner when

providing

counseling to the

patient

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 115

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

4. Arrange and

display of

products

4.1 Follow

merchandising

plan

 Understand merchandising concepts

and terms

 Lecture-discussion  Demonstration with oral

questioning



Written Examination

44 hours

 Use price tag and product locators

according to established protocols

 Lecture-discussion

 Observation

 Demonstration with oral

questioning

 Understand and propose product

synergism sample

 Lecture-discussion

 Case exercise

 Demonstration with oral

questioning

4.2 Follow display

plan for

promotional

items

 Arrange products in the display shelves

and warehouse according to planogram

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Follow promotional activities  Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

4.3 Monitor

promotional

activities

 Respond to customer feedback  Problem-based discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

 Follow maximum drug retail price  Lecture discussion  Demonstration with oral

questioning

 Comply to requirements of electronic

drug price monitoring system

 Lecture discussion

 Demonstration and return

demonstration

 Demonstration with oral

questioning

5. Perform good

laboratory

practices

5.1 Observe proper

laboratory

protocols

 Read good laboratory practice

guidelines

 Lecture discussion

 Written Exam

 Demonstration with oral

questioning

24hrs

 Describe proper behavior and attire

inside the work area

 Laboratory class

 Exercise

 Written Exam

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 116

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

5.2 Demonstrate

skills in laboratory

measurements

 Weigh solid particles accurately  Lecture discussion

 Laboratory class

 Written Exam

 Demonstration with oral

questioning

 Measure liquid accurately using the

appropriate glassware

 Lecture discussion

 Laboratory class

 Exercise

 Written Exam

 Demonstration with oral

questioning

 Know the use of different glassware and

instrument used in the facility

 Lecture discussion

 Laboratory class

 Written Exam

 Demonstration with oral

questioning

5.3 Maintain and

store pharmacy

glassware/device/

equipment

 Calibrate instruments according to

schedule

 Lecture discussion

 Laboratory class

 Written Exam

 Demonstration with oral

questioning

 Clean glassware, workspace,

instruments according to protocols

 Lecture discussion

 Laboratory class

 Written Exam

 Demonstration with oral

questioning

 Timely fill documentation requirements  Lecture discussion

 Laboratory class

 Demonstration with oral

questioning

 Follow chemical/medicine waste

disposal

 Lecture discussion

 Laboratory class

 Written Exam

 Demonstration with oral

questioning

6. Adhere to good

manufacturing

practice (GMP)

6.1 Demonstrate

compliance to Good

Manufacturing

Practices in own work

 Understand Pharmaceutical Inspection

Convention and Pharmaceutical

Inspection Co-operation Scheme

(PIC/S) Good Manufacturing Practices

and quality

 Lecture discussion



 Written Exam

 Demonstration with oral

questioning

24 hrs

 Fill production documents  Lecture discussion

 Demonstration

 Demonstration with oral

questioning

 Wear laboratory attire appropriately  Lecture discussion

 Demonstration

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 117

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

6.2 Observe

personal hygiene

and conduct

 Prevent contamination  Lecture discussion

 Demonstration

 Written Exam

 Demonstration with oral

questioning

6.3 Demonstrate

compliance to

Good

Manufacturing

Practices

requirements in

work activities

 Adhere to good manufacturing practices  Lecture discussion

 Demonstration

 Written Exam

 Demonstration with oral

questioning

6.4 Complete

documentation

requirements to

support GMP

 Control documents using good

documentation practices

 Lecture discussion

 Demonstration

 Demonstration with oral

questioning

7. Demonstrate

product knowledge

on medicines

7.1 Demonstrate

adequate knowledge

on OTC and selected

prescription

medicines

 Describe stock keeping units  Lecture discussion

 Written Exam

200 hrs

 Identify classification of (top selling)

drugs according to indication

 Lecture discussion



 Written Exam



 Identify over-the-counter medicines vs

prescription medicines

 Lecture discussion

 Demonstration



 Written Exam

 Demonstration with oral

questioning

 Differentiate generic, branded and

innovator medicines

 Lecture discussion

 Demonstration

 Written Exam

 Demonstration with oral

questioning

7.2 Calculate

quantity needed

in prescription

 Compute for the correct number of

bottles (if liquid) based on the regimen

prescribed

 Lecture discussion

 Exercise

 Written Exam

 Demonstration with oral

questioning

 Calculate for correct quantity of tablets,

capsules, etc. needed to complete the

regimen prescribed

 Lecture discussion

 Exercise

 Written Exam

 Demonstration with oral

questioning

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 86

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1 Applied pharmacy policies, standards and guidelines and

codes of ethics with regard to assisting in the preparation of

medicines, including:

- quality checking procedures by pharmacist

- referring to the pharmacist any changes in the prescription

or medication dosage.

1.2 Consistently performed work in a safe manner.

1.3 Consistently used effective communication techniques to

provide information to patients/other pharmacy staff while

maintaining an awareness of the need for discretion, tact and

confidentiality.

1.4 Read, accurately interpreted and consistently applied

instructions for assisting in the preparation of medicine.

1.5 Sourced recorded and disseminated relevant information.

1.6 Identified and understood different types of dispensing

documents, record books, warehouse documents.

1.7 Enumerated medicines according to therapeutic classification.

2. Resource implications The following resources MUST be provided

2.1 A real or simulated pharmacy environment

2.2 Relevant documents such as:

- pharmacy policies and procedures

- codes of ethics and relevant legislation

- pharmacy standards of practice

2.3 Access to a range of medication

3. Method of assessment

Competency may be assessed through:

3.1 Demonstration with questioning

3.2

Written exam

4. Context of

assessment

Competency may be assessed in the workplace or in a simulated

workplace setting.

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 119

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

 Provide patient health information and

medicines information

 Problem-based discussion

 Workshop

 Role-playing

 Written Exam

 Demonstration with oral

questioning

8.4 Receive payment

and release exact

change

 Implement senior citizen discounts,

government reimbursement schemes,

and health care benefits

 Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Provide accurate amount of cash

change

 Demonstration and return

demonstration

 Demonstration with oral

questioning

9. Perform health

promotion,

education and

vigilance

9.1 Participate in

health promotion

and education

campaigns

 Describe common minor ailments and its

treatment

 Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

200 hrs

 Describe top major ailments in the

country

 Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Develop communication skills for

information dissemination on drug

products

 Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Access reliable information  Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Perform first-aid procedure on patients  Lecture discussion

 Demonstration and return

demonstration

 Written Exam

 Demonstration with oral

questioning

 Describe common side effects on top

selling medicines in the country

 Lecture discussion

 Small group and large group

discussion

 Written Exam

 Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 120

Unit of

Competency

Learning Outcomes Learning Activities Methodology (Proposed)

Assessment Approach

(Proposed)

Nominal Duration

9.2 Perform

screening

procedures for

common

diseases

 Ask more information about their

patients health

 Lecture discussion

 Role-playing

 Written Exam

 Demonstration with oral

questioning

 Obtain blood pressure measurement of

a patient using blood pressure monitor

 Demonstration and return

demonstration

 Small group and large group

discussion

 Demonstration with

oral questioning

9.3 Refer patients to

pharmacist to

refer to other

healthcare

professionals or

facilities

 Identify trigger points that implies

patient’s worsening condition

 Lecture discussion

 Role-playing

 Demonstration with

oral questioning

 Refer patients to a pharmacist and other

health care professionals as necessary

 Lecture discussion

 Role-playing

 Demonstration with

oral questioning

9.4 Advise patients

on reporting

unusual

experience with

medicines

 Identify unusual side effects of top

selling medicines in the country

 Lecture discussion

 Role-playing

 Written Exam

 Demonstration with oral

questioning

 Communicate with patients effectively  Lecture discussion

 Role-playing

 Demonstration with oral

questioning

8.5 Guide patients on

how to fill-out

forms

 Teach patients how to answer the

pharmacovigilance report

 Demonstration  Demonstration with oral

questioning

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page121

3.2 TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery should be guided by the 10

basic principles of competency-based TVET.

 The training is based on curriculum developed from the competency standards;

 Learning may be modular or conventional in its structure;

 Training delivery is individualized and self-paced;

 Training is based on work that must be performed;

 Training materials are directly related to the competency standards and the curriculum modules;

 Assessment is based in the collection of evidence of the performance of work to the industry required standard;

 Training is based both on and off-the-job components;

 Allows for recognition of prior learning (RPL) or current competencies;

 Training allows for multiple entry and exit; and

 Approved training programs are Nationally Accredited

The competency-based TVET system recognizes various types of delivery modes, both on and off-the-job as

long as the learning is driven by the competency standards specified by the industry. The following training

modalities may be adopted when designing training programs:

 The dualized mode of training delivery is preferred and recommended. Thus programs would contain both in-

school and in-industry training or fieldwork components. Details can be referred to the Dual Training System

(DTS) Implementing Rules and Regulations.

 Modular/self-paced learning is a competency-based training modality wherein the trainee is allowed to

progress at his own pace. The trainer just facilitates the training delivery.

 Peer teaching/mentoring is a training modality wherein fast learners are given the opportunity to assist the slow

learners.

 Supervised industry training or on-the-job training is an approach in training designed to enhance the

knowledge and skills of the trainee through actual experience in the workplace to acquire specific competencies

prescribed in the training regulations.

 Distance learning is a formal education process in which majority of the instruction occurs when the students

and instructor are not in the same place. Distance learning may employ correspondence study, audio, video

or computer technologies.

 Project-Based Instruction is an authentic instructional model or strategy in which students plan, implement and

evaluate projects that have real world applicants.

3.3 TRAINEE ENTRY REQUIREMENTS

Trainees who want to enroll in this qualification must possess the following requirements:

 Must have completed at least ten (10) years of basic education

 Can communicate effectively both orally and in writing

 Can perform basic mathematical computation

This list does not include specific institutional requirements such as educational attainment, appropriate work

experience and others that may be required of the trainees by the school or training center delivering this TVET

program.

3.4 TOOLS, EQUIPMENT ANDMATERIALS

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 89

ELEMENT

PERFORMANCE

CRITERIA

Italicized terms are

elaborated in the Range

of Variables

REQUIRED

KNOWLEDGE

REQUIRED SKILLS

3.4 Patient/client is

questioned regarding

any entitlement status

with regard to the

Health Care Benefits

Scheme and

PhilHealthinsurance

when applicable or the

mode of payment.

3.5 Prescription is

endorsed to the

pharmacist for

validation (signature).

3.6 Pharmacist is assisted

to dispense the

prescription according

to the steps.

3.7 For partially filled

prescription, quantity

of medicine dispensed

is subtracted and

noted in the

prescription pad prior

to returning to the

client/patient.

3.8 If the prescription is

completely filled,

prescription is kept

and filed.

3.3.2 Dispensing

guidelines

3.3.3 Code of ethics

3.3.4 Philippine

Practice Standards

for Pharmacists

3.4 Values

3.4.1 Respect

3.4.2 Accuracy

3.4.3 Professionalism

4. Receive payment

and release exact

change

4.1 Where necessary,

multiple orders from 2

or more customers

are noted and

endorsed to cashier

4.2Prescription/ patient

data is accurately

and confidentially

entered into

dispensing computer

records according to

regulatory

requirements

4.3Identity of the patient

receiving the

medicines is

confirmed in

accordance with

company policy and

procedure.

4.4 Change is accurately

given and official

receipt is issued.

4.1 Knowledge, Theory

and Practices

4.1.1 Principles of

Good Customer

Service

4.1.2 Principles of

Interpersonal and

intercultural

communication

4.1.3 Good pharmacy

practice

4.1.4 Rational use of

medicines

4.2 Communication

4.2.1 Report untoward

incident

4.3 Codes and

Regulations

4.3.1 Company policies

and procedures

4.3.2 Dispensing

guidelines

4.1. Personal Relation

4.2. Interpersonal

communication

skills

4.3. Cultural

competence

4.4. Good customer

service

4.5. Handling

patients/clients

with special

needs, including

difficult

patients/clients

4.6. Demonstrate tact

4.7. Following set

routines and

procedures

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page123

Based on a class intake of 25 students/trainees

Space Requirement

Size in Meters

Area in Sq. Meters

Student/Trainee Performance Space (S/TPS)

5 x 8 m.

40 sq. m.

Pharmacy simulation room (PSR) 2 x 3 m. 6 sq. m.

Technology Resource Center (TRC)

2 x 5 m.

10 sq. m.

Circulation Area

(S/TPS+PSR+TRC+CR) X 30%

(40+6+10+10) X 30%=19.8sq.m.)

20 sq. m.

Separate Restrooms for Male and Female Trainees/

Students (CR)

2 x 5 m.

10 sq. m.

Total Workshop Area

86 sq. m.

The training center should have a simulation room of a pharmacy set-up (see Annex 1). The simulation room should

have shelves (see Annex 2) for display of products and a sink area at the minimum. This simulation room may be

integrated within the S/TPS. In addition to that, partnership may be forged with an operating pharmacy or existing

pharmacy drug store where Candidates can visit and observe.

3.6 TRAINER’S QUALIFICATIONS FOR SERVICES SECTOR

PHARMACY SERVICES NC III

TRAINER QUALIFICATION

 Must be a holder of NTTC I in Pharmacy Services NCIII

 Must be a graduate of BS Pharmacy

 Must have at least 2 years job / pharmacy industry experience

SECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTS

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page124

4.1 To attain the National Qualification of PHARMACY SERVICES NC III the candidate must

demonstrate competence in all the units of competency listed in Section 1. Successful

candidates shall be awarded a National Certificate by the TESDA Director General.

4.2 Assessment shall focus on the units of competency. The basic and common units shall be

integrated or assessed concurrently with the core units.

4.3 The following are qualified to apply for assessment and certification (should comply to at least

one):

4.3.1 Graduates of Pharmacy Services NC III program;

4.3.2 Graduates of formal, non-formal and informal including enterprise-based training

programs.

4.3.3 BS Pharmacy degree program holders;

4.3.4 Pharmacy Services NC II holder with relevant experience; and

4.3.5 Experienced workers (wage employed or self-employed) of at least 3 years.

4.4 Individuals who shall be eligible to apply for assessment without enrollment to Pharmacy

Services NC III (criteria 4.3.2-4.3.5) must undergo initial assessment by submitting a portfolio.

Portfolio assessment must be composed of the following requirements, as applicable to the

Candidate. The documents should include the following:

4.4.1 Resume or curriculum vitae with detailed description of duties and responsibilities

4.4.2 Certificate/Diploma of formal, non-formal and informal education.

4.4.3 Certificate of employment of at least 3 years in the field where they are applying for

certification – hospital, community pharmacy, manufacturing or laboratory support;

4.4.4 Certificates of Training from employers (in the past 5 years);

4.4.5 Certificate of Awards and Recognition (in the past 5 years); and

4.5 A candidate who passed portfolio assessment and gone through the National Assessment, and

failed the examination (either written or practical), must undergo complete training of Pharmacy

Services NCIII.

4.5.1 A candidate who fails the assessment for two (2) consecutive times will be required to

go through a refresher course on the competencies failed based on the result of the

assessment before taking another assessment. The candidate will retake the failed

competencies (specific station/s) only.

4.6 A candidate who took the training Pharmacy Services NCIII and failed the examination, may

again retake the exam. However, if the candidate fails the second time, a refresher course will

be required to be taken before they are allowed to take the exam again.

4.7 The refresher course will be comprised of unit competencies the candidate had failed. After

completing the refresher course, the candidate may take the exam of the specific

competencies.

4.8 For the renewal of National Certificate for Pharmacy Services NCIII valid for 3 years, the

Pharmacy Assistant has to comply the following requirement:

4.8.1 Has attended relevant Continuing Education/ training program for a total of 18 hours

in 3 years by TESDA-accredited training provider approved by National Monitoring

Training Council.

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page125

4.9 Only accredited competency assessors are allowed to conduct competency assessment,

however trainers who are accredited competency assessors are not allowed to assess their

trainees.

4.10 Assessment of competence must be undertaken only in the TESDA accredited assessment

center. The performance assessment (demonstration of competence), however, may be done

in any venue or workplace duly designated by an accredited assessment center.

4.11 The guidelines on assessment and certification are discussed in detail in the Procedures

Manual on Assessment and Certification.

TESDA-SOPQSO-01-F08

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 92

VARIABLE RANGE

7. Health Care

Benefits Scheme

Shall include but are not limited to:

7.1 Senior citizen discount Persons with

Disability discount

7.2 Promotional discounts

7.3 Primary Care Benefits

7.4 Compliance Pack

8. Prescription/patient

data

May include but are not limited to:

8.1 Client/patient details as required e.g. date of birth,

weight, known allergies and/or history of adverse drug

reaction, or any matters relating to drug dependency

8.2 Prescriber data (name, PRC/PDEA license number,

and PTR

8.3 Medication information (name of medicine, quantity,

strength, dosage form)

9. Labels

9.1 May be:

9.1.1 Type-written

9.1.2 Legibly hand written

9.1.3 Electronically generated

9.2 May include but are not limited to the following

information/data:

9.2.1 the name of the patient, or in the case of an animal

the name of the owner of the animal and the type

of animal

9.2.2 the name of the drug/generic name

9.2.3 the date of dispensing or supply and where

applicable an identifying code/number

the name, address and telephone number of the pharmacy at

which the prescription was dispensed

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page127

DEFINITON OF TERMS

1. Adverse Drug Reactions - refers to a response to a drug which is noxious, unintended, and which occurs at doses

normally used in man for the prophylaxis, diagnosis, or therapy of disease, or for the modification of physiological

function.

2. Adverse Event - Any untoward medical occurrence in a patient or clinical investigation subject administered with the

pharmaceutical product that does not necessarily have causal relationship with the treatment for which the product

is used; any unfavorable and unintended sign (including an abnormal laboratory finding), symptom or disease

temporarily associated with the use of the medicinal (investigational) product, whether or not considered related to

the medicinal (investigational) product

3. Dispensing –refers to the process of preparing and giving medicine to named person on the basis of a prescription.

It involves the correct interpretation of the prescription prepared by a prescriber and labeling of medicine for use

by the patient.

4. Distribution - The division and movement of pharmaceutical products from the premises of the manufacturer

of such products, or another central point, to the end user thereof, or to an intermediate point

by means of various transport methods, via various storage and/or health establishments. It is

the procuring, purchasing, holding, storing, selling, supplying, importing, exporting, or movement

of pharmaceutical products, with the exception of the dispensing or providing pharmaceutical

products directly to a patient or his or her agent.

5. Housekeeping – routine maintenance of the pharmacist’s shop

6. Stock – goods stored in a pharmacist’s shop

7. Dose Administration Containers – receptacles of medicines for administration

8. Drug – any chemical compound or biological substance, other than food, intended for use in the treatment, prevention

or diagnosis of disease in a man or animals

9. Generic Menu Card – a list of generic medicines carried by the pharmacy or in accordance with the law

10. Label - a slip of paper, cloth, metal attached to anything to provide information about its nature, contents, ownership

11. Medication – a drug or other substance that is used as a medicine

12. Merchandising plan - A systematic approach aimed at maximizing return on investment, through planning sales

and inventory in order to increase profitability

13. Orders – arrangements, method, a request to supply something

14. Planogram - a diagram that shows how and where specific retail products should be placed on retail shelves or

displays in order to increase customer purchases.

15. Pharmaceutical Products –medicines or drugs

16. Pharmacy – is the professional practice of discovering, preparing, dispensing, monitoring, and educating about

drugs.

17. Pharmacist – means any person who is registered and entitled under the laws of Philippines to practice the

profession of pharmacy.

18. Pharmacovigilance - the process of monitoring, assessing or evaluating and improving the safety of drug products

carried out by pharmaceutical companies on their products and by government agencies on all drug products. It is

also the science and activities relating to the detection, assessment, understanding and prevention of adverse

effects or any other drug-related problems

19. Pharmacy Services -Service or group of services rendered to the sale of a pharmaceutical product from a drug

retailer; provision of pharmaceutical care by a member of the pharmacy workforce as an inseparable part of

providing health care

20. Post-marketing surveillance - The close observation of drug effects, whether adverse or beneficial, following the

marketing of a drug product; continued monitoring of safety after a pharmaceutical product or medical device has

been placed on the market

21. Prescription – is the written order and instruction of a validly-registered physician, dentist or veterinarian for the

use of a specific drug product for a specific patient or, the doctor’s order on the patient’s chart for the use of specific

drug(s)

22. Products for return – products that were received by the distributor/retail store from the principal but were found to

be either expired or near-expiry, damaged, defective products from the manufacture, expiration date outside of the

required period upon delivery, phased out, deleted, or recalled

23. Returned products– products that were already dispensed to the patient and returned to the pharmacy

24. Self-care - is what people do for themselves to establish and maintain health, prevent and deal with illness.

25. Standard operating procedure - An authorized, written procedure giving instructions for performing operations not

necessarily specific to a given product but of a more general nature

26. Stock – goods on hand

27. Stock Control– checking / regulation of goods on hand

28. Waste Disposal – disposing of rubbish, trash, junks

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page128

Annex 1: Pharmacy Simulation Room (Top View)

Written Exam

Dispensing Counter

Compounding area Sink

Cabinet/Display Rack

(Annex 2)

Chair

18 inches

44

inches

16 inches

118 inches

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page129

Annex 2: Pharmacy Display Rack/Cabinet with sample pharmaceutical

products and proper labeling

18inches

10inches

72inches

10inches

22inches

10inches

36inches

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page130

Acknowledgement

The revision of the training regulation and the creation of competency assessment tools for

the Pharmacy Services NCIII would not be possible without the utmost support of Philippine

Pharmacists Association, Inc. (PPhA). Gratitude is also expressed to the following

individuals experts and organizations that shared their time and expertise to this endeavor:

Training Regulation

Leonila Ocampo, RPh, MS(Immediate Past President, PPhA 2012-2014; APIMM President)

Yolanda R. Robles, PhD(Immediate Vice President, PPhA 2012-2014)

Arianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)

Cristan Agaceta, RPh(Emilio Aguinaldo College)

Competency Assessment Tools (CAT) Development

Arianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)

Cristan Agaceta, RPh(Emilio Aguinaldo College)

Isaac Linatoc, RPh(Department of Health National Center for Pharmaceutical Access and

Management)

Louie Fernand Legaspi, RPh(Philippine General Hospital)

Members of CAT Validation Team

Francis Capule, RPh, MS

Christine Aileen Ching, RPh, MPH

Katrice Lara, RPh

Maya Cobangbang, RPh

Alvin Cobangbang, RPh

Members of TR Validation Team

Olivia Limuaco, PhD (PPhA President 2014-2016)

Alicia Lumanog, RPh, MBA

Avelina Bobadilla

Catherine Claire Rivera, RPh

Edward Tolentino, RPh, MBAH

Gemsy Siochi, RPh

Gloria De Chavez, RPh

Hazel Faye Docuyanan, RPh, MS

Hon. Mildred Balbin-Oliveros, PhD

Imelda G. Pena, RPh, DrPH

Irene Farinas, MD

Malou Garganera, RPh

Maria Donabelle Dean, RPh, PhD

Marilyn Tiu, RPh, MS

Mercelinda Gutierrez, RPh, MS

NormitaLeyesa, RPh, MS

Nelly NonetteOuano, RPh, MS

Nazarita Tacandong, RPh, MPA

Oscar FerrerasOcampo, RPh

Roderick Salenga, RPh, MPH

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page131

Centro Escolar University

Coshwell Pharmacists Association, Inc.

Drugstores Association of the Philippines

Department of Health National Center for Pharmaceutical Access and Management

Emilio Aguinaldo College

Food and Drug Administration

Generika Drugstore

Industrial Pharmacists Association of the Philippines

Mercury Drugstore Corp. .

Philippine Society for Hospital Pharmacists

Professional Regulation Commission Board of Pharmacy

University of the Philippines Manila

University of Perpetual Help Binan

San Carlos University

The Generics Pharmacy

Watsons Philippines