SALESFORCE PARTNER PROGRAM AGREEMENT THIS

SALESFORCE PARTNER PROGRAM AGREEMENT

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SALESFORCE PARTNER PROGRAM AGREEMENT

(SPPA Version Date: March 1, 2019)

THIS SALESFORCE PARTNER PROGRAM AGREEMENT (“SPPA”) AND THE PROGRAM POLICIES

REFERENCED HEREIN (COLLECTIVELY, THE “AGREEMENT”) GOVERNS YOUR ACCESS TO THE

PARTNER COMMUNITY AND PARTICIPATION IN THE SALESFORCE PARTNER PROGRAM. BY

ACCEPTING THIS SPPA, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR

OTHERWISE ELECTRONICALLY INDICATING ACCEPTANCE, YOU AGREE TO THE TERMS OF THIS

AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR

OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH

ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS

"YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. YOU AND SALESFORCE

(“SFDC”) AND ARE EACH A “PARTY” AND COLLECTIVELY “PARTIES” TO THIS AGREEMENT.

YOU MAY NOT ACCESS THE PARTNER COMMUNITY OR PARTICIPATE IN THE PARTNER PROGRAM

IF YOU (I) DO NOT AGREE WITH THESE TERMS AND CONDITIONS, OR (II) ARE OR BECOME (IN

WHOLE OR IN PART) A DIRECT COMPETITOR OF SFDC EXCEPT WITH SFDC’S PRIOR WRITTEN

CONSENT. FURTHER, YOU MAY NOT ACCESS THE PARTNER COMMUNITY OR JOIN THE PARTNER

PROGRAM FOR PURPOSES OF MONITORING SFDC OR ITS SERVICES, THEIR PERFORMANCE OR

FUNCTIONALITY, OR FOR ANY OTHER BENCHMARKING OR COMPETITIVE PURPOSES.

THE

AGREEMENT BETWEEN YOU AND SFDC ALSO INCLUDES THE PROGRAM POLICIES. IT IS

VERY IMPORTANT THAT YOU ALSO READ THOSE PORTIONS OF THE PROGRAM POLICIES THAT

APPLY TO YOUR PROGRAM TYPE(S).

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Definitions

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control

with the subject entity. For purposes of this definition, “Control” means direct or indirect ownership or

control of more than 50% of the voting interests of the subject entity.

“AppExchange” means SFDC’s online directory of (i) applications that interoperate with the Services and

(ii) consulting partner services.

“Beta Services” means Services or functionality that may be made available to Customer or Partner to try

at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer

preview, non-production, evaluation, or by a similar description.

“Close Family Member” means a spouse, an individual’s and a spouse’s grandparents, parents, siblings,

children, nieces, nephews, aunts, uncles, first cousins, the spouse of any of these people, or any other

individuals who share the same household.

“Content” means information obtained by SFDC from publicly available sources or its third party content

providers and made available to Customer or Partner through the Services, Beta Services or pursuant to

an Order Form, as more fully described in the Documentation.

“Customer” means an individual or entity (including its Affiliates) that has entered into a Master

Subscription Agreement with SFDC and one or more Order Form(s) to purchase Services.

“Customer Data” means electronic data and information submitted by or for Customer to the Services,

excluding Content and Non-SFDC Applications.

“Documentation” means the applicable Service’s Trust and Compliance documentation, and its usage

guides and policies, as updated from time to time, accessible via help.salesforce.com or login to the

applicable Service.

“Effective Date” of this Agreement will be the date on which Partner accepts this Agreement as set forth

above.

“Government Official” means anyone that is or that works for, or on the behalf of, a: (i) national, regional,

municipal, or local government; (ii) department, agency, subsidiary, or branch of a national, regional,

municipal, or local government; (iii) government-owned or government-controlled company (for example,

a state-owned oil company, bank, airline, hospital, university, etc.); (iv) subsidiary of a government-owned

or government-controlled company; (v) public international organization (for example, the International

Monetary Fund, the United Nations, the World Bank, the World Trade Organization, etc.); (vi) member of a

royal family; or (vii) political party, political party official, or candidate for political office.

“Non-SFDC Application” means a Web-based, mobile, offline or other software application functionality

that is provided by Customer, Partner or a third party and interoperates with a Service, including, for

example, an application that is developed by or for Customer or Partner, is listed on an online directory,

catalog or marketplace of applications that interoperate with the Services, including, for example, the

AppExchange, or is identified as SFDC Labs or by a similar designation.

“Order Form” means, depending on the context in which it is used herein,

(i) the ordering documents that are entered into between Partner and SFDC from time to time to

effect Partner’s payment of Program Fees associated with its participation in the Partner

Program or receipt of certain additional Program Benefits, including any addenda to such

ordering documents; Order Forms submitted by Partner shall be deemed incorporated herein

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by reference;

(ii) ordering documents or online order specifying the Services to be provided to a Customer and

associated with a Customer’s purchase of Services from SFDC.

“Participation Qualifications” means the Program Type requirements set forth in the applicable Program

Type’s Program Policies.

“Partner” means (i) a company or other legal entity, or (ii) an individual acting on their own behalf, who has

agreed to this Agreement.

“Partner Community” means a dedicated instance of SFDC’s Community product that SFDC makes

available to certain participants in the Partner Program (which may have varying levels of access based

on the Partner’s assigned Program Type and Partner Tier) at https://partners.salesforce.com/

(as such

URL may be updated from time to time) to facilitate their participation in the Partner Program, including the

ability to access online training courses, log support cases, and collaborate with Salesforce employees and

other SFDC Partners via shared Chatter groups.

“Partner Program” means, collectively, the Program Benefits and rights and obligations of Partner and

SFDC that are associated with the Program Types described in the Program Policies

. The Partner Program

does not provide distribution rights to the Partner for the Services, nor does it contemplate any kind of

reseller relationship between SFDC and Partner, which are governed by separate and additional SFDC

agreements and application processes.

“Partner Services” means the online, Web-based applications and platform to facilitate Partner’s partner

relationship with SFDC and available via www.salesforce.com

and/or other designated websites, that are

provided to Partner in accordance with this Agreement and/or Partner’s participation in a Program Type,

including associated offline components, but excluding any Non-SFDC Applications. Partner Services

includes, but is not limited to, the

Partner Community, AppExchange and Partner training resources.

“Partner Tier” means Partner’s level in certain Program Types. Partner Tiers are described more fully in

the Program Policies

and are subject to change from time to time.

“Partner User” shall mean Partner’s employee (or contractor) who is authorized by Partner to use the

Partner Community

, Services or Partner Services that SFDC makes available to Partner, and to whom

Partner (or SFDC at Partner’s request) has supplied user identifications and passwords.

“Program Benefits” means the materials and/or services that may be provided to Partner under this

Agreement as part of Partner’s participation in a Program Type. Certain Program Benefits may be subject

to payment of additional fees.

“Program Fees” means collectively, any fees that Partner must pay SFDC for participation in a Program

Type, or for Program Benefits, as further described in the Program Policies

“Program Policies” means the terms describing the Partner Program, Program Types, Partner Tiers,

Program Benefits, and other policies governing Partner’s participation in the Partner Program, as set forth

in this SPPA and at http://p.force.com/policies

“Program Type” means a category or sub-category of the Partner Program that has a particular scope and

particular set of Program Benefits, as set forth in this SPPA and the Program Policies

. Program Types may

have multiple Partner Tiers.

“SFDC” means salesforce.com, inc., a Delaware (USA) corporation, if Partner is located in the United

States of America and certain other jurisdictions. If Partner is located outside the United States of America

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and certain other jurisdictions, “SFDC” means a SFDC Affiliate based on Partner’s principal place of

business as set forth in Section 16 (Parties, Legal Notices, Governing Law and Jurisdiction) of this SPPA.

“Services” means the products and services that are ordered by Customer under an Order Form (or

otherwise provided to Partner in accordance with this Agreement) and made available online by SFDC,

including associated SFDC offline or mobile components, as described in the Documentation. Services

exclude Content and Non-SFDC Applications.

1. Program Overview

1.1. Enrollment. To participate in the Partner Program, Partner must be enrolled in a Program

Type. To enroll in a Program Type, Partner must fulfill the Participation Qualifications set forth in the

applicable Program Type’s Program Policies, and be accepted for the applicable Program Type by SFDC.

1.2. Fees. Participation in the Partner Program, including assignment to certain Partner Types

and Partner Tiers or the receipt of certain Program Benefits, may be subject to Program Fees as described

in the Program Policies

. Payment obligations are non-cancelable and fees paid are non-refundable.

1.3. Partner Affiliates. Each Partner Affiliate that desires to be included as a member in Partner

Program must separately agree to this Agreement and take such other steps to enroll in the applicable

Program Type as are specified in the Program Policies

1.4. Opt-in to Marketing. Partner’s participation in the Partner Program will serve as an opt-in

to receive SFDC’s marketing communications. Partner will be presumed to have provided appropriate

notices and have obtained appropriate consents, if required, from any persons or Partner Users who are

signed up to the Partner Program on Partner’s behalf. Partner may elect to opt-out from receiving SFDC’s

marketing materials by contacting SFDC directly.

1.5. Partner-Sponsored Co-Marketing Activities and Expenses. Partner may not sponsor

and will not be reimbursed for any co-marketing activities or events, unless Partner has first accepted the

terms of the SFDC Partner co-marketing online agreement set forth at http://p.force.com/spcma

2. Compliance with Applicable Laws

2.1. Partner’s Compliance with Applicable Laws. Partner shall comply, and shall ensure that

any third parties performing sales or referral activities on Partner’s behalf comply, with all applicable foreign

and domestic laws, governmental regulations, ordinances, and judicial administrative orders, including, but

not limited to, trademark and copyright laws, ICANN policies and procedures governing domain names,

the United States Foreign Corrupt Practices Act, 15 U.S.C. § 78dd-1, et seq. (the “FCPA”) and applicable

export control laws or regulations (collectively “Applicable Laws”) and shall not engage in any deceptive,

misleading, illegal or unethical marketing activities, or activities that otherwise may be detrimental to SFDC,

Customers, the Services, or to the public. Partner represents and warrants that any Partner sales activities

in connection with its activities related to this Agreement and Partner’s receipt of any referral fees in

connection with its activities related to this Agreement are consistent with Applicable Laws. Partner shall

promptly inform SFDC in writing upon becoming aware of any violations of Applicable Laws in connection

with this Agreement. In the event that SFDC reasonably believes that Partner has breached its obligations

set forth in this Section 2, SFDC, in its sole discretion, may inspect and make copies of Partner’s books,

records, and accounts relevant to the potential breach. Such inspection may include interviews of relevant

Partner personnel.

Without limiting the generality of Partner’s obligations under this Agreement, Partner hereby represents

and warrants that, in the performance of any of Partner’s other activities hereunder:

a. No portion of any fees paid or payable by SFDC to Partner hereunder will be paid

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to, or accrued directly or indirectly for the benefit of, any person, firm, corporation or other entity, other than

Partner.

b. Partner has not, and will not at any time, directly or indirectly, pay, offer, give or

promise to pay or give, or authorize the payment of, any monies or any other thing of value to: (i) any officer

or employee of any government, or any department, agency or instrumentality thereof; (ii) any other person

acting in an official capacity for or on behalf of any government, or any department, agency or

instrumentality thereof; (iii) any political party or any official or employee thereof; (iv) any candidate for

political office; (v) any other person, firm, corporation or other entity at the suggestion, request or direction

of, or for the benefit of, any government officer or employee, political party or official or employee thereof,

or candidate for political office; or (vi) any other person, firm, corporation or other entity with knowledge

that some or all of such monies or other thing of value will be paid over to any officer or employee of any

government department, agency or instrumentality, political party or officer or employee thereof, or

candidate for political office. It is the intent of the Parties that no payments or transfers of anything of value

shall be made which have the purpose or effect of public, commercial or other bribery, acceptance of or

acquiescence in extortion, kickbacks, or other unlawful or improper means of obtaining business or any

improper advantage.

2.2. Disclosure of Third Parties. To enable SFDC to comply with Applicable Laws, Partner

must notify SFDC’s Legal Department ([email protected]

) in advance if Partner plans to

use any third party subcontractor, consultant, agent, or other intermediary to assist Partner in selling

SFDC’s products and services under this Agreement, and SFDC will have the authority to accept or reject

any proposed third party.

2.3. No Affiliation with Government Officials – Disclosure Obligation. To the extent any

director, employee, direct or indirect owner, representative, consultant or agent who is or will be involved

in Partner’s sales or referral activities for SFDC, is a Government Official or a Close Family Member of a

Government Official, Partner has disclosed such fact in writing to SFDC’s Legal Department

([email protected]

) and received acknowledgement by SFDC’s Legal Department of such

disclosure. In the event that there is a change in the information described in this paragraph, Partner

agrees to make immediate disclosure to SFDC’s Legal Department. If, in SFDC’s opinion, such changes

create a heightened risk of noncompliance with Applicable Laws, such changes may constitute grounds for

SFDC’s termination of this Agreement. Partner shall cooperate reasonably with any requests by SFDC

for further information regarding such relationship.

2.4. Disclosure of Contact or Communication with Government-Owned Companies,

Government-Controlled Companies, or Government Officials. If Partner contacts or communicates

with any government-owned company, government-controlled company, or Government Official on

SFDC’s behalf or in carrying out Partner’s obligations under the Partner Program, Partner shall so notify

SFDC’s Legal Department (legalcompliance@salesforce.com

) as soon as practicable. If Partner intends

or proposes to, or does, contact or communicate with any government-owned company, government-

controlled company, or Government Official on SFDC’s behalf or in carrying out Partner’s obligations under

the Partner Program, Partner may be subject to additional questions, training, and due diligence, as

determined by SFDC.

2.5. Export Restrictions. The Services and Partner Services and any related products or

services, and data, information, software programs and/or materials resulting therefrom, may be subject to

international rules that govern the export and re-export of software. Partner shall comply with all applicable

international and domestic export and re-export laws that apply to the Services and Partner Services and

any related products or services, as well as end-user, end-use and destination restrictions issued by

national governments. The Services and Partner Services are subject to the Export Administration

Regulations (“EAR”) and thus may not be exported, re-exported, or downloaded by any person in any

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controlled countries under the EAR, which currently include Iran, North Korea, Cuba, Syria, Sudan and the

Crimea. Moreover, Services and Partner Services may not be exported, re-exported, or downloaded by

any person or entity subject to U.S. or international sanctions regardless of location. Partner should consult

http://www.bis.doc.gov/index.php/policy-guidance/lists-of-parties-of-concern

for lists that Partner must

check.

2.6. Periodic Certification and Agreement to Report Violations. Partner agrees that Partner

will periodically, at SFDC’s request, complete SFDC’s standard Due Diligence Questionnaire

and

Compliance Certification, and/or otherwise certify in writing to SFDC that Partner has not, and to Partner’s

knowledge no other person, including but not limited to every owner, director, employee, representative

and agent of Partner has made, offered to make, agreed to make, or authorized any payment, loan,

donation or gift of money or anything else of value, directly or indirectly, to or for the benefit of any

Government Official, to obtain or retain business, or secure any improper advantage. Partner further

agrees that should Partner learn of information regarding any such payment or offer in connection with

SFDC’s business, Partner will promptly advise SFDC’s Legal Department

(

[email protected]) of such knowledge or suspicion.

2.7. SFDC’s Compliance. SFDC shall comply with Applicable Laws that are applicable to SFDC

generally (i.e., without regard to Partner’s and/or any Customer’s particular use of the Services or Partner

Services) in its performance of its obligations hereunder.

3. Services, Compliance and Technical Training

3.1. Partner’s sales representatives must be reasonably capable of effectively delivering SFDC’s

value proposition and must be generally knowledgeable about the Services and their interfaces,

advantages and high-level functionality. Other requirements regarding Partner’s Services, compliance and

technical training vary by Program Type, and are described in the Program Policies

4. Intellectual Property Ownership

4.1. Technology. Subject to the limited licenses and rights set forth in this Agreement, nothing

in this Agreement transfers or assigns to either Party any of the other Party’s intellectual property or other

proprietary rights in the other Party’s technology, products or services. The intellectual property and other

proprietary rights in SFDC’s technology, products and services, including without limitation the

AppExchange, the Services and the Partner Services, are defined herein as “SFDC’s Property.”

4.2. SFDC Trademarks. SFDC’s marks, including those identified in SFDC’s Partner Branding

Guidelines, and otherwise used on SFDC’s websites, are SFDC’s trademarks or service marks and may

not be used in any manner except as expressly permitted in this Agreement or the applicable Program

Policies, or with SFDC’s prior written consent. Consistent with SFDC’s trademark rights and usage policies,

Partner shall not incorporate “force,” “cloud” (unless permitted by the SFDC Partner Branding Guidelines)

or “chatter” or any other SFDC mark or brand in any trade name, brand name, domain name, or other

source identifying term. Partner shall not bid on or purchase any keyword which is SFDC’s trademark,

including without limitation SALESFORCE.COM

SALESFORCE

, FORCE.COM

, FORCE

APPEXCHANGE

, CHATTER

, SERVICE CLOUD

or SALES CLOUD

in any keyword advertising

service (such as, for example, Google AdWords) except with SFDC’s prior written consent. Partner may

not publish any advertisement that includes any SFDC trademarks without prior review and approval of

Partner’s proposed ad and/or related website by SFDC’s legal and Search Engine Marketing teams.

Partner may forward requests for review and approval to trademarks@salesforce.com

4.3. Partner Trademark License. Partner grants SFDC a nonexclusive, nontransferable, non-

sublicensable, royalty-free license to use, for the purpose of identifying and promoting Partner’s

participation in SFDC’s Partner Programs and in connection with SFDC’s rights, duties and obligations

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under this Agreement, Partner’s marks including Partner’s company name, and, if applicable, Partner’s

AppExchange publisher name and any AppExchange listing names, and any other marks or logos

associated therewith or otherwise used by Partner within the Salesforce ecosystem (“Partner’s Marks”).

Partner may withdraw its approval of any use of the Partner’s Marks at any time in its sole discretion upon

written notice to SFDC, which withdrawal shall be effective promptly but in no case more than thirty (30)

days from the date of Partner’s notice sent in accordance with Section 16.2 (Manner of Giving Notice)

below, provided that no such withdrawal will require the recall of any previously published or distributed

materials.

4.4. Competitive Applications. Subject to SFDC’s and Partner’s respective rights and

obligations under this Agreement, SFDC acknowledges that Partner and/or other parties may develop and

publish applications that are similar to or otherwise compete with the Services or other SFDC applications,

products and services, and Partner acknowledges that SFDC and/or other parties may develop and publish

applications that are similar to or otherwise compete with Partner’s Applications, products or services.

5. Restrictions

5.1. Restrictions on Use of the Services, Partner Community, Partner Services. Partner

acknowledges and agrees that Partner’s use of any Services provided to Partner in connection with

Partner’s activities hereunder is governed by the terms of the salesforce.com Master Subscription

Agreement found at https://www.salesforce.com/company/msa.jsp, unless Partner has a written master

subscription agreement executed by SFDC for such Services as referenced in the Documentation, in which

case such written salesforce.com master subscription agreement will govern (as applicable, the “MSA”).

Partner is responsible for all activities that occur in Partner User accounts, and for its and Partner Users’

compliance with this Agreement, the MSA and the Documentation. In no event shall Partner (i) sell, resell,

license, sublicense, distribute, make available, rent or lease or otherwise commercially exploit to any third

party (except as expressly provided in this SPPA) the Services, Content, Partner Community or Partner

Services in any way; (ii) use a Service, Partner Community or Partner Services or Non-SFDC Application

to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit

material in violation of third-party privacy rights, (iii) use a Service, Partner Community or Partner Services

or Non-SFDC Application to send or store any code, files, scripts, agents or programs intended to do harm,

including, for example, viruses, worms, time bombs and Trojan horses; (iv) modify or make derivative works

based upon the Services, Partner Community or Partner Services; (v) create Internet “links” to the Services,

Partner Community or Partner Services, or “frame” or “mirror” them; (vi) permit direct or indirect access to

or use of any Services, Partner Community or Partner Services in a way that circumvents a contractual

usage limit, or use any of our Services to access or use any of our intellectual property except as permitted

under this Agreement, an Order Form, or the Documentation; (vii) interfere with or disrupt the integrity of

performance of the Services, Partner Community, Partner Services or the data contained therein; (viii)

access any Services, Partner Community, Partner Services in order to build a competitive product or

service or to benchmark with a non-SFDC product or service or (ix) reverse engineer the Services, Partner

Community or Partner Services; (x) share data or content from the Services, Partner Community or Partner

Services with SFDC competitors; (xi) attempt to gain unauthorized access to any Service or Content or its

related systems or networks; (xii) copy a Service or any part, feature, function or user interface thereof or

(xiii) recruit or market directly to other Partner Users using data, content or contact information obtained

through the Partner Community. Partner User subscriptions cannot be shared or used by more than one

individual user but may be reassigned from time to time to new users who are replacing former users who

have terminated employment or otherwise changed job status or function and no longer need to use the

Services under this Agreement. Partner’s or a User’s intentional violation of the foregoing, or any use of

the Services, Content, Partner Community or Partner Services in breach of this Agreement, the MSA,

Documentation or Order Forms, by Partner or Partner’s Users that in SFDC’s judgment imminently

threatens the security, integrity or availability of SFDC’s services, may result in SFDC’s immediate

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suspension of the Services, Partner Community or Partner Services. SFDC will use commercially

reasonable efforts under the circumstances to provide Partner with an opportunity to remedy such violation

or threat prior to any such suspension.

5.2. Additional Restrictions. Without affecting any other restrictions set forth in the MSA and

this SPPA, Partner’s use of any Program Benefits, including SFDC’s Property provided to Partner

hereunder, is subject to additional restrictions. Specifically, Partner may not:

● Remove or modify any program markings or any notice of SFDC’s or SFDC’s licensors’ proprietary

rights;

● Make the Services, any materials delivered hereunder, or any materials resulting from the Services

available in any manner to any third party for use in the third party’s business operations, other than as

expressly permitted herein or in the Program Policies

for Partner’s assigned Program Type;

● Use SFDC’s Property in a manner that misrepresents Partner’s relationship with SFDC or is otherwise

misleading or that reflects negatively on SFDC or may harm SFDC’s rights therein;

● Modify in any way any of SFDC’s trademarks and/or associated logos (e.g., by inserting Partner’s

company or brand name inside SFDC’s proprietary “Cloud” logo OR by co-branding products or

services by blending SFDC’s corporate logo with Partner’s corporate logo without SFDC’s permission);

● Use or duplicate SFDC’s Property provided to Partner for any purpose other than as specified in this

Agreement or make SFDC’s Property available to unauthorized third parties;

● Use SFDC’s Property for Partner’s own internal business operations, or use or make SFDC’s Property

available in any manner to any third party for use in the third party’s business operations or for any

other commercial or production use, other than as expressly permitted in this Agreement applicable to

Partner’s assigned Program Type and/or Partner Tier; or

● Use the Services, Partner Community, AppExchange or SFDC Property in violation of SFDC’s

Acceptable Use and External-Facing Services Policy found at

http://www.salesforce.com/company/legal/agreements.jsp

as may be updated from time to time.

6. Warranties; Disclaimers and Remedies

EXCEPT AS EXPRESSLY SET FORTH HEREIN, SFDC MAKES NO REPRESENTATION OR

WARRANTY OF ANY KIND REGARDING THE SERVICES, THE PARTNER PROGRAM (INCLUDING

WITHOUT LIMITATION THE PARTNER SERVICES, PARTNER COMMUNITY, APPEXCHANGE AND

PROGRAM BENEFITS), WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND

SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE

MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW INCLUDING WITH RESPECT TO THE

PERFORMANCE, FUNCTIONALITY, QUALITY, BENEFITS OR AVAILABILITY OF ALL OF THE

FOREGOING. CONTENT IS PROVIDED “AS IS,” AND AS AVAILABLE EXCLUSIVE OF ANY

WARRANTY WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION

OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING

PROVIDERS. IN NO EVENT WILL SFDC BE LIABLE TO PARTNER (OR TO ANY INDIVIDUAL OR

ENTITY AFFILIATED WITH PARTNER) FOR ANY CLAIM, LOSS OR DAMAGE ARISING OUT OF THE

OPERATION OR AVAILABILITY OF THE SERVICES, THE PARTNER SERVICES OR ANY OTHER

SFDC PRODUCT OR SERVICE, MADE AVAILABLE, ACCESSED OR USED AS PART OF PARTNER’S

PARTICIPATION IN THE PARTNER PROGRAM.

7. Relationship of the Parties

This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment

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relationship between Partner and SFDC, notwithstanding the use of the term “partner” in this Agreement.

Neither Party will represent that it has any authority to assume or create any obligation, express or implied,

on behalf of the other Party, nor to represent the other Party as agent, employee, franchisee, or in any

other capacity. There are no third-party beneficiaries to this SPPA. Partner shall not make any proposals,

promises, warranties, guarantees, or representations on SFDC’s behalf or in SFDC’s name.

8. Services Feedback

Partner grants SFDC a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable, license

to use and incorporate into its services any suggestion, enhancement request, recommendation, correction

or other feedback provided by Partner relating to the operation of SFDC’s or its Affiliate’s services.

9. Term, Termination & Renewal

9.1. Term. This Agreement starts on the Effective Date and shall remain in effect unless

terminated as set forth herein, provided that if Partner joins a Partner Program(s) and its participation in all

such Partner Programs terminates, this Agreement shall automatically terminate as of the end date of its

participation in the last Partner Program.

9.2. Termination for Cause. Either Party may immediately terminate this SPPA upon written

notice to the other Party if (i) the other Party becomes the subject of a petition in bankruptcy or other

proceeding relating to insolvency, or makes an assignment for the benefit of creditors, (ii) the other Party

publicly announces (including by reporting it in SEC filings) that it has reached agreement to acquire or be

acquired by the terminating Party’s competitor, (iii) the other Party breaches its confidentiality obligations

under this SPPA or infringes or misappropriates the terminating Party’s intellectual property rights, (iv) it

determines, based on one or more Customer or prospective Customer complaints, that the other Party’s

actions or statements creates a significant risk of harm to the terminating Party’s reputation or customer

relationships, (v) the other Party has committed fraud or misrepresentation with respect to entering into

and/or the performance of this Agreement, (vi) a Party learns of circumstances that give it reason to believe

that the other Party has engaged in illegal conduct or unethical business practices in connection with

performance of this Agreement, (vii) the other Party, or any of its owners or employees responsible for

providing services under this Agreement have become the target of an investigation or prosecution by any

governmental authority for alleged corruption or other violation of laws, or (viii) the other Party has violated

Section 2 (Compliance with Applicable Laws) above including, in the case of SFDC, Partner’s violating

SFDC’s rights under trademark and copyright laws and/or ICANN policies and procedures governing

domain names. Subject to the foregoing, either Party may terminate this SPPA upon thirty (30) days’

written notice to the other Party of such other Party’s material breach if the breach is not cured during that

period. SFDC may suspend Partner’s assigned Program Type Program Benefits during any period in

which Partner is in breach of this Agreement, including its payment obligations. Termination of this SPPA

for cause shall be in addition to, and not in lieu of either Party’s other legal rights and remedies.

9.3. Termination for Convenience. Subject to Section 9.4 (Effect of Termination) below,

SFDC may terminate this SPPA for convenience upon thirty (30) days’ written notice to Partner.

9.4. Effect of Termination. Upon termination or expiration of this SPPA, Partner shall cease to

be a participant in the Partner Program and all of Partner’s rights to receive the Program Benefits detailed

in this Agreement, and to use SFDC’s Property shall cease. If SFDC terminates for convenience under

Section 9.3 (Termination for Convenience) or Reseller terminates for cause under Section 9.2

(Termination for Cause), SFDC will refund the pro-rated portion of any pre-paid Program Fees covering

the period following such termination. Provisions that survive termination or expiration include those

relating to limitation of liability, payment, and others which by their nature are intended to survive. For

clarity, expiration or termination of this SPPA will not relieve Partner of its obligation to pay the portion of

the Program Fees associated with its participation in the Partner Program leading up to the effective date

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of the expiration or termination.

10. Confidentiality

10.1. Definition of Confidential Information. As used herein, “Confidential Information”

means all confidential information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving

Party”), whether orally or in writing, that is designated as confidential or that reasonably should be

understood to be confidential given the nature of the information and the circumstances of disclosure.

SFDC’s Confidential Information includes, but is not limited to, the AppExchange; SFDC’s and third party

applications; any non-public information Partner has access to through the Partner Community; the

Services, and Customer Data to which Partner has access through SFDC’s systems by virtue of

participating in the Partner Program. Partner’s Confidential Information includes, but is not limited to

Partner Applications and Partner’s business and marketing plans, technology and technical information;

products designs; and business processes. Confidential Information of each Party shall include this SPPA

and discussions regarding the partner relationship. However, Confidential Information (except for

Customer Data) shall not include any information that (i) is or becomes generally known to the public

without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior

to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii)

is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was

independently developed by the Receiving Party without breach of an obligations owed to the Disclosing

Party.

10.2. Protection of Confidential Information. The Receiving Party will use the same degree of

care that it uses to protect the confidentiality of its own confidential information of like kind (but not less

than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose

outside the scope of this Agreement and (ii) except as otherwise authorized by the Disclosing Party in

writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’

employees and contractors who need that access for purposes consistent with this Agreement and who

have signed confidentiality agreements with the Receiving Party containing protections not materially less

protective of the Confidential Information than those herein. Neither party will disclose the terms of this

Agreement or any Order Form to any third party other than its Affiliates, legal counsel and accountants

without the other party’s prior written consent, provided that a party that makes any such disclosure to its

Affiliate, legal counsel or accountants will remain responsible for such Affiliate’s, legal counsel’s or

accountant’s compliance with this “Confidentiality” section.

10.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the

Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party

prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at

the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party

is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding

to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the

Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing

secure access to such Confidential Information.

11. LIMITATION OF LIABILITY

11.1 Limitation of Liability. IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF

SFDC TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS

AGREEMENT EXCEED THE PROGRAM FEES PAID BY PARTNER IN THE 12 MONTHS PRECEDING

THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL

APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY

OF LIABILITY. NOTWITHSTANDING THE FOREGOING, THE ABOVE LIMITATIONS ON LIABILITY

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SHALL NOT APPLY TO SFDC’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12.2

(INDEMNIFICATION BY SFDC) BELOW.

11.2 Exclusion of Consequential and Related Damages. IN NO EVENT WILL SFDC OR ITS

AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY

LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL,

CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN

ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF

SFDC OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF

SFDC OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE

FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

12. INDEMNIFICATION

12.1. Indemnification by Partner. Partner will defend SFDC against any claim, demand, suit

or proceeding made or brought against SFDC by a third party (i) alleging that Partner’s products or

services, or any data that Partner enters into the Services or the Partner Community, infringe the

intellectual property rights of, or have otherwise harmed, such third party; (ii) based upon a

representation made by Partner to such third party; or (iii) based upon a Partner’s breach of this

Agreement (each a “Claim Against SFDC”), and will indemnify SFDC from any damages, attorney fees

and costs finally awarded against SFDC as a result of, or for any amounts paid by SFDC under a

settlement approved by Partner in writing of, a Claim Against SFDC, provided SFDC (a) promptly gives

Partner written notice of the Claim Against SFDC, (b) gives Partner sole control of the defense and

settlement of the Claim Against SFDC (except that Partner may not settle any Claim Against SFDC

unless it unconditionally releases SFDC of all liability), and (c) gives Partner all reasonable assistance, at

Partner’s expense.

12.2. Indemnification by SFDC. SFDC will defend Partner against any claim, demand, suit or

proceeding made or brought against Partner by a third party alleging that the Services, or the Partner

Community, infringes or misappropriates the intellectual property rights of such third party (a “Claim

Against Partner”), and will indemnify Partner from any damages, attorney fees and costs finally awarded

against Partner as a result of, or for amounts paid by Partner under a settlement approved by SFDC in

writing of, a Claim Against Partner, provided Partner (a) promptly gives SFDC written notice of the Claim

Against Partner, (b) gives SFDC sole control of the defense and settlement of the Claim Against Partner

(except that SFDC may not settle any Claim Against Partner unless it unconditionally releases Partner of

all liability), and (c) gives SFDC all reasonable assistance, at SFDC’s expense. If SFDC receives

information about an infringement or misappropriation claim related to the Services or Partner Community

SFDC may in its discretion and at no cost to Partner (i) modify the Services or Partner Community so that

they are no longer claimed to infringe or misappropriate, (ii) obtain a license for Partner’s or Customer’s

(as applicable) continued use of that Service in accordance with this Agreement; or (iii) terminate any of

Partner’s or Customer’s (as applicable) rights for that Service upon thirty (30) days’ written notice and

refund Partner or Customer (as applicable) any prepaid fees covering the remainder of the term of the

terminated Services. The above defense and indemnification obligations do not apply to the extent a

Claim Against Partner arises from (i) Content, a Non-SFDC Application or Partner’s breach of this

Agreement, the Documentation or applicable Order Forms; or (ii) the use or combination of the Services,

the Partner Community, or any part thereof with software, hardware, data, or processes not provided by

SFDC, if the Services or Partner Community, or use thereof, would not infringe without such combination.

SALESFORCE PARTNER PROGRAM AGREEMENT

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13. Cooperation on Disputes

Partner shall cooperate with SFDC in regard to any inquiry, dispute or controversy in which SFDC may

become involved and of which Partner may have knowledge. Such cooperation shall include disclosure of

relevant documents and financial information, and interviews of Partner’s personnel. Such obligation shall

continue after the expiration or termination of this Agreement.

14. Entire Agreement

Partner agrees that this SPPA and the information which is incorporated into this SPPA by written reference

(including reference to information contained in a URL and/or referenced policies and/or guides), or any

applicable Order Form for Program Fees or the purchase of certain Program Benefits, or addendum

attached hereto, constitutes the complete agreement between the Parties relating to Partner’s participation

in the Partner Program. This Agreement supersedes and replaces any prior representations, written or

oral, regarding Partner’s participation in the Partner Program as well as any other online or click-through

agreement that Partner may have previously entered into with SFDC governing Partner’s participation in

the Partner Program before the SPPA version date provided above. If any term of this Agreement is found

to be invalid or unenforceable, the remaining provisions will remain effective. To the extent of any conflict

or inconsistency between the provisions in the body of this SPPA and any addendum or exhibit hereto, the

terms of such addendum or exhibit shall prevail. To the extent of any conflict or inconsistency between the

provisions in the body of this SPPA and any Order Form, the terms of the Order Form shall prevail. The

parties agree that any term or condition stated in a Partner purchase order or in any other Partner order

documentation (excluding Order Forms) is void. This SPPA and any Order Form that SFDC and Partner

enter into may not be modified and the rights and restrictions may not be altered or waived except in a

writing signed or accepted electronically by the party against whom the modification, amendment or waiver

is to be asserted, provided however, that (i) SFDC may modify or amend the Program Policies from time

to time as permitted therein; and (ii) SFDC may update the terms of the SPPA effective as of the next

Program Year (as that term is defined in the Program Policies) provided SFDC has posted the new SPPA

thirty (30) days in advance of the start of such Program Year, and Partner’s participation in the Partner

Program and/or accessing of the Partner Community in such subsequent Program Year will constitute its

acceptance of such new SPPA.

15. Assignment

Neither Partner nor SFDC may assign any rights or obligations under this Agreement without the prior

written consent of the other (not to be unreasonably withheld or delayed), provided either Party may assign

this Agreement without consent of the other Party in connection with a merger, acquisition, corporate

reorganization, or sale of all or substantially all of the assigning Party’s assets not involving a direct

competitor of the other Party.

16. Parties, Legal Notices, Governing Law and Jurisdiction

16.1. General. The SFDC entity that Partner is contracting with under this Agreement, the

address to which Partner should direct legal notices arising under or relating to this Agreement, the law

that will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can

adjudicate any such lawsuit, depend on where Partner is domiciled as follows:

If Partner is

domiciled in:

Partner is

contracting with the

following SFDC

entity:

Legal Notices to the

SFDC entity should

be addressed to:

The governing law

is:

The courts having

exclusive

jurisdiction are

those located in:

The United States of

America, Mexico, or a

country in South or

salesforce.com, inc., a

Delaware corporation

Salesforce Tower, 415

Mission Street, 3

Floor, San Francisco,

California and

controlling United

States federal law

San Francisco,

California, USA

SALESFORCE PARTNER PROGRAM AGREEMENT

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Central America or the

Caribbean

CA 94105 USA

attn: VP, Worldwide

Sales Operations,

with a copy to attn:

General Counsel

Canada

salesforce.com

Canada Corporation, a

Nova Scotia

corporation

Salesforce Tower, 415

Mission Street, 3

Floor, San Francisco,

CA 94105 USA

attn: VP, Worldwide

Sales Operations

with a copy to attn:

General Counsel

Ontario and

controlling Canadian

federal law

Toronto, Ontario,

Canada

A Country in Europe,

the Middle East or

Africa

salesforce.com EMEA

Ltd., a limited liability

company incorporated

in England

Salesforce.com Sarl,

Route de la Longeraie

9, Morges, 1110,

Switzerland, attn:

Director, EMEA Sales

Operations, with a

copy to attn: General

Counsel

England

Japan

Kabushiki Kaisha

Salesforce.com, a

Japan corporation

JP Tower 12F

2-7-2 Marunouchi

Chiyoda-ku,

Tokyo 100-7012

JAPAN, attn: Senior

Director, Japan Sales

Operations with a copy

to attn: General

Counsel

Japan

Tokyo, Japan

A Country in Asia or

the Pacific region,

other than Japan,

Australia or New

Zealand

Salesforce Singapore

Pte Ltd, a Singapore

private limited

company

5 Temasek Boulevard

#13-01, Suntec Tower

5, SINGAPORE

038985, attn: Director,

APAC Sales

Operations, with a

copy to attn: General

Counsel

Singapore

Australia or New

Zealand

SFDC Australia Pty

Ltd

201 Sussex Street,

Darling Park Tower 3,

Level 12, Sydney NSW

2000, attn: Senior

Director, Finance with

a copy to attn: General

Counsel

New South Wales,

Australia

New South Wales,

Australia

16.2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices,

permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i)

personal delivery, (ii) the second business day after mailing, or (iii) the first business day after sending by

email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Notices

to Partner shall be addressed to the contact designated by Partner for Partner’s relevant partner account,

and in the case of billing-related notices, to the relevant billing contact designated by Partner. Notices to

SFDC shall be addressed to the entity Partner is contracting with, as described above, and to the attention

of the Partner Program Manager with a copy sent to SFDC’s General Counsel.

16.3. Governing Law and Jurisdiction. Each Party agrees to the applicable governing law

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above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable

courts above.

SALESFORCE PARTNER PROGRAM AGREEMENT

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ADDENDUM A

AppExchange Addendum

In addition to the above Term and Conditions, this AppExchange Addendum of the SPPA shall apply to,

and govern, all Partner Applications and Partner’s Consulting Services Listings on the AppExchange.

1. Definitions Applicable to AppExchange Addendum.

“AppExchange Application” means a Web-based, on-demand application or component and/or

downloadable software application or component that interoperates with certain of the Services and that

has been approved by SFDC for listing on the AppExchange.

“Consulting Services Listing” means a listing on the AppExchange describing systems integration

services and similar consulting services a Partner offers to Customers.

“Platform” means the Services currently branded as Force.com and/or Heroku comprising SFDC’s Web-

based technology platform that includes a user interface, operating system, customization and integration

capabilities for SFDC’s on-demand customer relationship management services, and a framework for

development and deployment of on-demand applications.

“Platform API” means SFDC’s application programming interface that supports interoperation of the

Platform with Non-SFDC Applications, including Partner Applications.

“Partner Application” means any application and/or component that Partner submits to SFDC for review

and/or listing as an AppExchange Application under this Agreement.

2. AppExchange Listing Program Benefit Overview.

A. Overview. Partner is responsible for evaluating and testing each Partner Application as to

its technology, functionality, performance, security, and user interface before the applicable Partner

Application is submitted to SFDC for review and listed on the AppExchange. SFDC reserves the right to

conduct any type of review of all Partner Applications and Consulting Services Listings. SFDC may adopt

and change its AppExchange review standards and processes in its sole discretion. Partner must submit

each Partner Application and Consulting Services Listing to SFDC for review or listing on the AppExchange

through SFDC’s online submission process. Partner acknowledges that Partner is solely responsible for,

and that SFDC has no responsibility or liability of any kind for, the development, installation, operation, or

maintenance of Partner Applications or Partner Consulting Services. Partner further represents that

Partner shall be solely responsible for the accuracy, legality, and appropriateness of any content or

information Partner submits to, or makes available through, the AppExchange. SFDC reserves the right,

in SFDC’s sole discretion and for any reason at any time, to refuse to list a Partner Application or post a

Consulting Services Listing on, and/or to remove any Partner Applications or Consulting Services Listings

from, the AppExchange.

By using the AppExchange to list one or more Partner Applications, Partner agrees that Partner will

(i) ensure any user documentation relating to a Partner Application accurately reflects its functionality,

including detailed security controls and safeguards relating thereto, (ii) ensure Partner’s user

documentation accurately describes the applicable Partner Application, including to what extent

functionality resides within and outside the Platform, and (iii) maintain at all times a current privacy

statement available on Partner’s website which details Partner’s collection, processing and handling of

Partner’s customer’s data, including any personally identifiable information relating to Partner Application

users. Partner shall promptly notify SFDC and all users of each Partner Application in writing prior to

making any update to Partner’s privacy policy and related disclosures associated with item (ii) above.

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B. Partner Application Security Review. SFDC may also conduct a security evaluation of

each Partner Application, which may include a qualitative assessment involving a review of Partner’s

completed questionnaire, an interview with Partner, and/or security testing. If a Partner Application is a

hosted, on-demand application, security testing may include remote application-level security testing of the

Partner Application, and network-level security testing including a vulnerability threat assessment. SFDC

may conduct such testing itself or through a third party. SFDC will provide reasonable notice to Partner

before starting such testing. SFDC will also cooperate reasonably with Partner to minimize the effects of

such testing on Partner’s business and operations, including by conducting network-level testing after

business hours if Partner so requests. Partner agrees to cooperate reasonably in any such testing.

Despite the foregoing, such testing may in rare cases cause downtime or other adverse effects on

Partner’s systems. Partner agrees that SFDC and SFDC’s agents or contractors conducting the

testing will bear no responsibility for such adverse effects. Any of Partner’s nonpublic information to

which SFDC obtains access in the course of such security testing will be considered Partner’s Confidential

Information under Section 10 (Confidentiality) of the SPPA. Partner acknowledges that if Partner is not

participating in the Partner Program with respect to a Partner Application, any security review conducted

by SFDC with respect to such Partner Application will be considered null and void, unless otherwise agreed

to in writing by SFDC. SFDC reserves the right to notify Customers that a Partner Application is not listed

on the AppExchange or otherwise enrolled in the AppExchange Program. Notwithstanding anything to the

contrary contained herein, the status of SFDC’s review of a Partner Application can be disclosed by SFDC

at SFDC’s sole discretion.

C. AppExchange Listings. To the extent Partner has requested SFDC list Partner’s

Consulting Services Listing and/or Partner Application(s) on the AppExchange, Partner hereby grants

SFDC a nonexclusive, worldwide, fully paid-up, royalty-free license, for as long as Consulting Services

Listings and/or Partner Application(s) are listed on the AppExchange, to market Partner’s Consulting

Services Listings and/or Partner Application(s) and, to the extent Partner requests SFDC to list Partner

Applications with “Test Drive,” “Get it Now” or similar functionality, to permit others to access, install, and

(in the case of downloadable software applications) download Partner Applications through the

AppExchange. Further, Partner grants SFDC a nonexclusive, worldwide, perpetual, irrevocable, fully paid-

up, royalty-free license to make, use, sell, copy, distribute and modify, and to grant sublicenses to do all of

the foregoing with respect to, any modifications, improvements or enhancements created by Partner to the

Platform. Partner represents and warrants that Partner owns or possesses all intellectual property and

other rights necessary to grant SFDC these licenses. Without limiting any of SFDC’s other rights set forth

herein, if Partner submits for listing a Consulting Services Listing to the AppExchange, Partner agrees that

SFDC may do the following with respect to such listing: (i) collect and publish reviews related to Partner’s

Consulting Services; (ii) publish on the AppExchange the number of completed consulting engagements

Partner has submitted to the Partner Community

and the results of customer satisfaction surveys relating

to the performance of such engagements with such results to be generally compiled and conveyed in the

form of an average numerical overall Customer rating of Partner’s services, and (iii) publish the total

number of SFDC certified consultants working on behalf of Partner’s company. Such certification status

shall relate to Partner’s representatives who have completed and successfully passed SFDC certification

training exams on the Services. Without limiting any of SFDC’s other rights set forth herein, for any Partner

Application listed on the AppExchange, Partner agrees SFDC may (i) collect and publish reviews related

to such Partner Applications, and (ii) collect and publish additional data and metrics about Partner

Applications such as the number of installations of such Partner Applications.

D. Third Party Names in Listings. Partners may not include the names of third parties or

third parties' apps or other third party products in the text of their own Partner Application or Consulting

Services Listing on the AppExchange without express authorization from the third party.

E. Force.com Platform API Token. To the extent that SDFC has provided Partner with a

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Force.com Platform API token for a Partner Application, such Force.com Platform API token will be

assigned to and may be used only by users of that particular Partner Application to access the Force.com

Platform API. Partner may not otherwise disclose or expose such Force.com Platform API token to users

of a Partner Application or third parties.

3. Platform API Previews

SFDC may provide Partner access to upcoming updates of the Platform API before making them generally

available. To the extent SFDC provides such access, to help ensure a successful end user experience,

SFDC encourages Partner to conduct regression tests of each Partner Application against any such

upgraded Platform API during any such early access period and to promptly notify SFDC of any issues

Partner encounters.

4. Reviews of AppExchange Applications by Partner

The AppExchange allows Partner to post reviews of AppExchange Applications. Any review by Partner of

an AppExchange Application shall be made in good faith after reasonable evaluation of the full

AppExchange Application. If Partner posts a review of its Partner Application, Partner shall self-identify

and disclose the fact that it is reviewing its own AppExchange Application. If Partner posts a review of a

competitor's AppExchange Application, Partner shall self-identity and disclose the fact that Partner

publishes a competitive AppExchange Application.

5. Service Levels.

A. Availability of Partner Applications. To the extent a Partner Application is not developed

and operated on the Platform, Partner shall use commercially reasonable efforts to make the Partner

Application available 99% of the time, except as provided below. SFDC will calculate availability for each

calendar quarter, as follows:

Where:

a. total means the total number of minutes for the quarter

b. nonexcluded means downtime that is not excluded

c. excluded means the following:

i. Any planned downtime of which Partner gives 24 hours or more notice to

Partner’s customers who are also Customers. Except in urgent circumstances

(such as, for example, a security threat or imminent or actual system failure),

Partner will schedule all planned downtime during the weekend hours from 9:00

p.m. Friday, Pacific Time, through 3:00 a.m. Monday, Pacific Time.

ii. Any unavailability caused by SFDC (e.g., by the Platform or Platform API)

iii. Any unavailability caused by circumstances beyond Partner’s reasonable

control, including without limitation, acts of God, acts of government, flood, fire,

earthquakes, civil unrest, acts of terror, strikes or other labor problems (other

than those involving Partner’s employees).

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6. Providing Partner Applications to Users.

If SFDC permits publication of a Partner Application listing, Partner may offer Partner Applications via the

AppExchange at no charge or for a fee, under Partner’s own end user terms or under the default

AppExchange No-charge End User Terms set forth at the end of this AppExchange Addendum as

Section 9. To offer Partner Applications under Partner’s own end user terms, Partner must submit such

end user terms to SFDC through the online process described in the Partner Community. Partner may

update such license terms from time to time using the same process. If Partner does not submit Partner’s

end user terms to SFDC through such online process, SFDC will make Partner Applications available under

the default AppExchange no-charge end user terms. Partner Application end user terms shall not make

any representations about SFDC, the Services or other SFDC products, nor purport to bind SFDC.

7. Risk of Infringement of Intellectual Property Rights

Partner acknowledges the risk that Users who access Partner Applications through the AppExchange,

including through the pre-purchase “Test Drive” (or similarly functional) feature of the AppExchange, may

develop applications that infringe or misappropriate Partner’s intellectual property rights in Partner

Applications. Nothing in this Agreement restricts Partner from pursuing claims against such Users.

However, in that event, Partner agrees that SFDC’s provision of the AppExchange does not constitute

contributory infringement or aiding or abetting of any such infringement or misappropriation.

8. Customer Data and Partner’s Customer Configuration/Usage Data

A. Customer Data.

To the extent a Partner Application transmits Customer Data outside SFDC’s systems, Partner represents

and warrants that Partner has notified all users who have access to Customer Data or who may transmit

such Customer Data outside SFDC’s systems through such Partner Application, or will notify them prior to

their use of such Partner Application, that their Customer Data will be transmitted outside SFDC’s system

and to that extent SFDC is not responsible for the privacy, security or integrity of such data. Partner further

represents and warrants that to the extent a Partner Application stores, processes or transmits Customer

Data, neither Partner nor such Partner Application will, without appropriate prior Customer consent or

except to the extent required by applicable law, (i) modify the content of Customer Data in a manner that

adversely affects the integrity of Customer Data, (ii) disclose Customer Data to any third party, or (iii) use

Customer Data for any purpose other than providing such Partner Application’s functionality to the

applicable Customer’s users of the such Partner Application. Partner shall also maintain and handle all

Customer Data in accordance with privacy and security measures reasonably adequate to preserve its

confidentiality and security and all applicable privacy laws and regulations. A modification or disclosure of

Customer Data does not violate either of the two preceding sentences to the extent (i) it results from an

activity of the applicable Customer using the applicable Partner Application and (ii) a reasonable Customer

would expect that modification or disclosure of its Customer Data to occur as a result of that activity.

B. Partner’s Customer Configuration/Usage Data.

“Partner’s Customer Configuration/Usage Data” means information stored in SFDC’s systems about

Partner’s customers’ configuration and usage of Partner Applications. To the extent Partner receives

access to Partner’s Customer Configuration/Usage Data in or from SFDC’s systems, Partner represents

and warrants that Partner has notified all of Partner’s users who are subjects of Partner’s Customer

Configuration/Usage Data, or will notify them prior to their use of Partner Applications, that Partner may

receive such data from SFDC, and to that extent SFDC is not responsible for the privacy, security or

integrity of Partner’s Customer Configuration/Usage Data. Partner further represents and warrants that to

the extent Partner or Partner Applications store, process, collect or transmit Partner’s Customer

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Configuration/Usage Data, neither Partner nor Partner Applications will, without appropriate prior user

consent or except to the extent required by applicable law, (i) modify the content of Partner’s Customer

Configuration/Usage Data in a manner that makes it inaccurate or misleading, (ii) disclose Partner’s

Customer Configuration/Usage Data to any third party other than Partner’s applicable customer, or (iii) use

Partner’s Customer Configuration/Usage Data except in connection with Partner’s relationship with

Partner’s applicable customer. Partner shall also maintain and handle all of Partner’s Customer

Configuration/Usage Data in accordance with privacy and security measures reasonably adequate to

preserve its confidentiality and security and all applicable privacy laws and regulations. Notwithstanding

the foregoing, this paragraph does not restrict Partner’s use or disclosure of aggregated data containing

Partner’s Customer Configuration/Usage Data, provided none of SFDC’s customers is identified or

identifiable through such aggregated data or through Partner’s use of such aggregated data.

9. Default AppExchange No-Charge End User Terms.

The following language shall constitute the default AppExchange no-charge End User Terms referenced

under Section 6 (Providing Partner Applications to Users) above:

THIS APPLICATION IS PROVIDED BY THE COPYRIGHT HOLDERS AND

CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE

INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR SIMILAR DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR

SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING

IN ANY WAY OUT OF THE USE OF THIS APPLICATION, EVEN IF ADVISED OF THE

POSSIBILITY OF SUCH DAMAGE.

SUBJECT TO THE FOREGOING, THIS APPLICATION MAY BE FREELY REPRODUCED,

DISTRIBUTED, TRANSMITTED, USED, MODIFIED, BUILT UPON, OR OTHERWISE

EXPLOITED BY OR ON BEHALF OF SFDC OR ITS AFFILIATES, ANY CUSTOMER OR

PARTNER OF SFDC OR ITS AFFILIATES, OR ANY DEVELOPER OF APPLICATIONS

THAT INTERFACE WITH THE SFDC APPLICATION, FOR ANY PURPOSE,

COMMERCIAL OR NON-COMMERCIAL, RELATED TO USE OF THE SFDC

APPLICATION, AND IN ANY WAY, INCLUDING BY METHODS THAT HAVE NOT YET

BEEN INVENTED OR CONCEIVED.