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Revised November 2003
Dear Toys “R” Us Colleague:
The reputation and success of Toys “R” Us, Inc. and its subsidiaries worldwide is based
upon many things, including the talent, work ethic and proper conduct of our associates.
Proper conduct includes a commitment to comply with our internal policies and
procedures and the letter and the spirit of the law. It also means that our associates must
act honestly and follow high standards of business and personal ethics.
We are committed to conducting “business with integrity.” To ensure that we continue to
live up to that commitment, we have created the attached Code of Ethical Standards and
Business Practices and Conduct, which outlines the way in which the Company will
conduct business. This Code is designed to assist the Board of Directors of Toys “R” Us,
Inc. and our management to better focus on areas of ethical risk, provide better guidance
to our associates to help them recognize and deal with ethical issues as they arise, provide
better mechanisms to report any unethical conduct and foster a corporate culture of
honesty and accountability.
All of our salaried associates are required to read the attached Code and to comply fully
with its requirements. If you have any questions as to the Code’s meaning, please seek
advice from your supervisor, the Executive Vice President responsible for your
department, Toys “R” Us, Inc.’s General Counsel, one of the Ombudspersons listed in the
“Ombudspersons Contact List” distributed with this Code, or anyone else that the Code
lists as a contact person for your questions. If you have issues that you wish to raise with
anyone at Toys “R” Us or its Board of Directors, please follow the suggestions in the
Code. There is no substitute for the exercise of common sense and good judgment.
Please also sign the attached Certificate of Compliance and, as soon as possible and in no
event later than three weeks after your receipt of this Code, return the Certificate to the
Ombudsperson named at the top of the Certificate. Your signature indicates that you
have read, understand and agree to comply with the Code. If you are an associate at or
above the “C” band level, or serving in a buying capacity, you will also be required to
certify your compliance with this Code on an annual basis to ensure your familiarity and
continued commitment to comply with the Code.
We appreciate your continued commitment to conducting “business with integrity,”
which has been a consistent foundation of our organization’s success through the years.
Sincerely,
[Facsimile Signature of John Eyler to be included here]
John H. Eyler, Jr.
Chairman of the Board, President and Chief Executive Officer
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TOYS “R” US, INC. AND SUBSIDIARIES
CODE OF ETHICAL STANDARDS AND
BUSINESS PRACTICES AND CONDUCT
I. Introduction
Toys “R” Us, Inc. and its subsidiaries worldwide (referred to in this Code of
Ethical Standards and Business Practices and Conduct as the Company) are committed to
conducting “business with integrity.” To ensure that we continue to live up to that
commitment, we have created this Code, which outlines the way in which the Company
will conduct business. This Code is designed to assist the Board of Directors of Toys
“R” Us, Inc. (referred to in this Code as the Board) and management to better focus on
areas of ethical risk, provide better guidance to the Company’s associates to help them
recognize and deal with ethical issues as they arise, provide better mechanisms to report
any unethical conduct and foster a corporate culture of honesty and accountability. Each
member of the Board (referred to in this Code as a Board Member) and associate of the
Company (the word associate includes any salaried officer or employee) has an
obligation to obey this Code.
This Code requires each Board Member and associate to personally model the
behaviors described in the Code, as well as to report any observed or suspected
violations. To that end, the Company has outlined below a process for surfacing and
addressing any violations, concerns, issues or questions that a Board Member or associate
may have regarding the financial, ethical or legal affairs of the Company, without fear of
retaliation.
In order to protect associates who report potential instances of financial
misconduct or other violations of the law or this Code or who cooperate in any related
internal or external investigations, the Company has implemented a “no retaliation”
policy. This means that retaliation or retribution by the Company or an associate against
another associate for his or her compliance with any law, regulation or standard outlined
in this Code is prohibited and will result in serious disciplinary action, up to and
including immediate termination of employment. This policy applies even when an
allegation is ultimately proven groundless, provided the associate raised the issue in good
faith. However, if an associate was involved in improper activity, intentionally made a
false accusation or provided false information during the course of an investigation, he or
she may be appropriately disciplined to the extent permitted by applicable law, regulation
or Company policy, even if that associate was the one who reported the matter or
cooperated in the investigation.
This Code has been reviewed and approved by the Board, and the Board Members
endorse the Code and obey the Code themselves to the same extent as executive officers
of the Company. The Code requires that associates should contact or obtain approval
from the Chief Executive Officer, the General Counsel, a member of the Executive
Committee of the Company, an Executive Vice President, any other officer, an
Ombudsperson, any supervisor, or the Confidential Ethics Hotline described below. To
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the extent that associates wish to report directly to the Board or to the outside directors of
the Company, they should address their concerns to the Chair of the Audit Committee of
the Board and may do so by calling the Confidential Ethics Hotline and requesting that
the information be delivered directly to the Board of Directors, or by having a sealed
envelope delivered to the General Counsel of the Company for delivery to the Board of
Directors. In each instance, the information will be conveyed, or the sealed envelope will
be passed on, unopened, to the Chair of the Audit Committee or, if requested, to the Chair
of the Corporate Governance and Nominating Committee. References to associates in this
Code are deemed to apply to Board Members as well and, whenever appropriate, Board
Members themselves should contact or obtain approval from the Board, the Chair of the
Audit Committee of the Board, the Chair of the Corporate Governance and Nominating
Committee of the Board or, where permitted by applicable law or regulation, the General
Counsel.
This Code is neither a contract of employment nor a guarantee of continued
employment.
II. Ombudspersons
To ensure that all associates fully understand this Code and have an opportunity
to address their concerns, if any, we have designated Ombudspersons to whom all
questions and concerns can be addressed. The Ombudspersons are listed in the
“Ombudspersons Contact List” distributed with this Code and can be contacted at the
address, telephone number and fax number included in that list. In lieu of contacting an
Ombudsperson, associates may, in the circumstances described below, contact the outside
ethics hotline (referred to in this Code as the Confidential Ethics Hotline) listed in Exhibit
A to this Code following the procedures described in that Exhibit.
III. General Business Guidelines
1. Compliance with Laws: All associates of the Company must obey all
applicable laws, rules and regulations and must observe the highest standards of business
ethics in conducting their business affairs. The use of the Company’s funds, services or
assets for any unlawful or improper purpose is strictly prohibited. No individual may
engage in the practice of purchasing privileges or special benefits on behalf of the
Company through the payment of bribes, gratuities or other forms of payoff. No
individual may accept payments from domestic or foreign companies in violation of any
law.
2. Compliance with Company Procedures and Policies: From time to time
the Company may adopt policies and standard operating procedures addressing the
manner in which the Company’s business should be conducted. Associates of the
Company must obey all policies and standard operating procedures of the Company
applicable to them in conducting their business activities. All associates of the Company
are responsible for ensuring that all associates and non-salaried employees under their
supervision have knowledge of and understand the importance of obeying all of the
Company’s policies and standard operating procedures applicable to them.
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3. Political Contributions: No Company funds or services may be paid or
furnished to any political party or any candidate for (or incumbent in) any public office,
regardless of whether the contributions are legal, unless such contributions are legal and
authorized in writing by Toys “R” Us, Inc.’s Chief Executive Officer, the Chair of the
Audit Committee, the Chair of the Corporate Governance and Nominating Committee, or
the Board.
4. Commercial Bribery: No associate or agent of the Company may engage
in soliciting, receiving, or accepting, either directly or indirectly, any bribe, kickback or
other improper payment from any employee or agent of any supplier, landlord, lessee,
competitor or other person or company dealing with the Company. The activities of any
person or company, whether or not an associate of the Company, who engages in the
conduct described in this paragraph must be reported immediately to Toys “R” Us, Inc.’s
General Counsel or the Confidential Ethics Hotline following the procedures described in
Exhibit A.
5. Use of Vendors: The Company will not knowingly engage in business
with vendors, suppliers or manufacturers who are in violation in any significant respect of
any applicable laws relating to the production, manufacture or distribution of goods,
services or products or any applicable laws affecting labor usage, civil rights, child labor
or safety.
The Company has a separate Supplier’s Code of Conduct that is applicable to all
suppliers of the Company who sell products to the Company for the purpose of resale.
The Company will not knowingly engage in business with any supplier that violates in
any significant respect any provision in the Supplier’s Code of Conduct applicable to the
supplier.
6. Fair Dealing: Each associate of the Company must deal fairly with the
Company’s customers, suppliers, competitors and associates. No associate may take
unfair advantage of anyone through manipulation, concealment, abuse of privileged
information, misrepresentation of material facts or any other unfair dealing practice.
7. No Employment Contracting: As a general rule, the Company does not
utilize employment agreements for its operations within the United States. No associate
of the Company other than the Chief Executive Officer is authorized to enter into
employment agreements on behalf of the Company for its U.S. operations unless the
Company’s Standard Operating Procedures for Entering into Contracts authorizes the
associate to enter into the agreements.
Generally, no associate of the Company other than the Chief Executive Officer or
the President – Toys “R” Us International is authorized to enter into employment
agreements on behalf of the Company for its international operations unless the
Company’s Standard Operating Procedures for Entering into Contracts authorizes the
associate to enter into the agreements. However, where the laws of an individual country
require that employment agreements be entered into, the Country President/Managing
Directors/General Managers, or their designated representatives, responsible for that
jurisdiction may enter into the agreements that are required by law so long as any
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agreement relating to the employment of an officer of the Company is also approved in
advance by the Chief Executive Officer or the President – Toys “R” Us International and
by Toys “R” Us, Inc.’s senior employment counsel.
In all situations, the procedures included in the Company’s Standard Operating
Procedures for Entering into Contracts must be followed prior to entering into any
employment agreement. Except as described above, all associates of the Company are
strictly forbidden from communicating in any way that any offers of employment for the
Company’s operations are contracts for employment.
8. Public Disclosure: It is the Company’s policy that all periodic reports
required to be filed by the Company with the Securities and Exchange Commission (for
example, the Company’s Form 10-K and Form 10-Q filings), and any public
communications by the Company concerning those reports, contain full, fair, accurate,
timely and understandable disclosures. It is also the Company’s policy that all required
financial filings made by the Company with the Securities and Exchange Commission
comply with the applicable regulations relating to those filings. All associates who are
involved with those filings or public communications must act in furtherance of this
policy.
IV. Professional Conduct
1. Dealings with Suppliers or Customers of the Company:
a) Acceptance of Gifts, Meals and Entertainment: The Company
generally prohibits the acceptance from suppliers or customers of the Company of any
gifts or gratuities, whether in the form of money, merchandise, services, meals,
entertainment, travel or any other form. If permitted by applicable law, a gift may be
accepted by an associate from a supplier or customer if the gift is (i) a perishable item
(for example, food) that has little or no resale value, (ii) any other noncash gift valued at
less than $50 provided the gifts are not received on a regular or frequent basis, (iii) a meal
or entertainment that is permitted by this paragraph, or (iv) approved by an
Ombudsperson on the basis that acceptance of the particular gift serves a legitimate,
business-related purpose. If gifts or gratuities prohibited by this Code are received by
an associate, the prohibited gift or gratuity must be returned to the supplier or customer
or, if appropriate, turned over to the Company, and the associate, his or her supervisor or
the Executive Vice President responsible for his or her department must request that the
supplier or customer stop giving prohibited gifts or gratuities in the future. If permitted
by applicable law, acceptance by an associate of a reasonable meal or reasonable
entertainment that is consistent with generally accepted and customary practices is not
prohibited, but an associate is not permitted to accept travel or vacation arrangements
unless an Ombudsperson and the Chief Executive Officer or the General Counsel
approves the arrangements in advance. Attending sports or theatrical events as a guest of
a supplier or customer involves an acceptable and customary business practice if kept
within reasonable limits. An associate must report to his or her supervisor and the
Executive Vice President responsible for his or her department any gift, meal or
entertainment that he or she accepts from a supplier or customer, other than a meal that is
valued at less than $50 and that is otherwise permitted by this paragraph.
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Notwithstanding all of the above, an associate must never accept a gift that limits or
influences the associate’s business judgment in any way or could reasonably be perceived
to affect his or her business judgment.
If an associate has any concerns or questions about the appropriateness of
accepting a particular gift, meal or entertainment, he or she is responsible for checking
with his or her supervisor, the Executive Vice President responsible for his or her
department or an Ombudsperson in advance of accepting the gift, meal or entertainment.
b) Buying Merchandise and Other Tangible Property from or
Obtaining Services from Suppliers for Personal Use: With the prior written approval of
an Ombudsperson, associates may purchase items from suppliers not sold in the
Company’s stores or obtain services from suppliers at a price which is reasonable and no
less than the supplier’s normal cost. Associates must detail these purchases in writing to
an Ombudsperson prior to receiving the goods or services. Each Ombudsperson will
keep a record with full details of each transaction where he or she gives this approval to
ensure the purchases are not disguised gifts. These purchases by associates should be
infrequent and should be discouraged.
c) Selection of Vendors and Suppliers of Goods and Services: The
selection of a vendor or other supplier of goods or services to the Company must be
based on quality, need, performance and cost. In dealing with vendors, it is the
responsibility of all associates to promote the best interests of the Company, within legal
limits, through attention to opportunities and the obtaining of fair terms and treatment for
the Company, without any favoritism based on familial relationship, friendship, race, sex,
national origin or disability. In all situations, the procedures included in the Company’s
Standard Operating Procedures for Entering into Contracts must be followed prior to
entering into any agreement with a vendor or supplier. In addition, the procedures
included in the Company’s Standard Approval Policies and Procedures for Engaging our
External Auditors must be followed prior to engaging the Company’s outside auditors to
provide any services to the Company.
2. Consultants: Agreements by the Company with agents, representatives,
and consultants must clearly describe the actual services to be performed, the basis for
earning the fee involved, and all other significant terms and conditions. Payments must
be reasonable in amount and bear a reasonable relationship to the value of the services
rendered. The Company may not knowingly permit the agents, representatives and
consultants to take actions on behalf of the Company that would be in violation of this
Code. In all situations, the procedures included in the Company’s Standard Operating
Procedures for Entering into Contracts must be followed prior to entering into any
agreement with an agent, representative or consultant.
3. Competition: The Company believes in fair and open competition.
Associates are prohibited from entering into arrangements with competitors affecting
pricing, marketing or labor policies or affecting terms or conditions of sale. Any
questions concerning these prohibitions should be directed to an Ombudsperson, the
General Counsel or the Confidential Ethics Hotline following the procedures described in
Exhibit A.
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4. Accurate Records; Payments to Government Personnel; Foreign
Corrupt Practices Act Compliance: The Company is committed to maintaining high
standards of business conduct in the U.S. and abroad. Each asset, liability, expense and
other transaction must be accurately recorded in the Company’s regular books of account
with an adequate description of its purpose or origin. The Company strictly forbids the
making of false or artificial entries in its books and records and the establishment or
maintenance of any unrecorded fund or asset for any purpose. No payment may be used
for any purpose other than the purpose described in the books and records of the
Company. No payment may be made directly or indirectly to obtain favorable action by
a government agency. Gifts or services to, or entertainment of, government personnel are
generally prohibited since they can be construed as attempts to influence government
decisions in matters affecting the Company. To ensure that the Company and its
associates obey applicable laws, government personnel may not be provided gifts or
services or entertained without the prior approval of the General Counsel. No associate
may engage in any arrangement that results in any transaction or act prohibited by this
Code or the Foreign Corrupt Practices Act.
5. Confidentiality of Information: The proprietary information, trade
secrets, business plans, budgets, projections, sales data, other financial data, business
trends, formulas, strategies and forecasts of the Company, the terms and conditions of the
Company’s merchandising arrangements, the names and/or addresses of customers,
prospective customers, suppliers or prospective suppliers, and any other types of
confidential data or information of the Company or any of the Company’s customers or
suppliers that associates obtain or create in the course of their employment with the
Company (together with the types of information described in the next sentence required
to be maintained in a confidential manner, referred to in this Code as Confidential
Information) are confidential. The Company also requires that information relating to
personal health, performance evaluations, promotability, and compensation data must be
maintained in a confidential manner for the protection of individual privacy to the extent
appropriate, and access to this type of information has generally been restricted to
authorized individuals within the Company. Each associate must protect and maintain
the confidentiality of any Confidential Information during the period of his or her
employment and indefinitely after his or her employment ends unless (i) the information
becomes known to the public or generally available to the public through no action by the
associate and no fault of the associate; (ii) an officer of the Company authorizes the
disclosure of Confidential Information for a legitimate, business-related purpose; or (iii)
disclosure of the Confidential Information is required by applicable law or regulation, the
associate has provided the Company with prompt notice of the disclosure requirement
and the associate has fully cooperated with any effort by the Company to obtain an
appropriate protective order permitting non-disclosure prior to making the disclosure.
Associates of the Company should address any questions they may have to an
Ombudsperson, the General Counsel, any other officer of the Company or the
Confidential Ethics Hotline following the procedures described in Exhibit A, as to
whether particular information is confidential and prohibited from disclosure.
Unauthorized theft or disclosure of Confidential Information by an associate, through
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Internet “chat rooms” or other ways, may result in civil or criminal penalties and/or
disciplinary action up to and including termination of employment.
6. Insider Trading: It is illegal and in violation of the Company’s policy for
any associate of the Company or any other person who is aware of material, nonpublic
information relating to a company to purchase or sell the company’s stock or any other
securities of or relating to the company or to recommend trading to outsiders (including
friends and relatives) while having access to the material, nonpublic information. In
addition to potential legal liability to third parties and civil and criminal liability, the
Board and management are concerned with the adverse effect on the Company and its
stockholders resulting from such “insider trading.” Any associate of the Company who
trades or recommends trading on material, nonpublic information will be considered to
have engaged in gross misconduct and will be terminated from employment with the
Company.
Many associates have access to corporate information that is not generally
available to the public or that, due to the inadequate passage of time after public
disclosure, has not yet been digested by the securities markets. Significant legal risks,
including civil or criminal penalties, arise if this information would be, or has a
substantial likelihood of being, of “importance” to a “reasonable” investor. The
determinations of what is and what is not “important” and who is a “reasonable” investor
require the exercise of judgment. Because of the broad scope of the underlying concept,
it is impossible to identify a “rule of thumb” that applies in all situations. As a result,
common sense and good judgment must be the guiding principles.
In the case of the Company, a common example of material, nonpublic
information is sales or earnings information that is not yet publicly released -- buying or
selling the Company’s stock while in the possession of this type of information is strictly
prohibited. The prudent policy would be to delay all purchases or sales until twenty four
(24) hours after the regular public releases of this information. In addition, buying or
selling the Company’s stock or any other securities of or relating to the Company is
strictly prohibited during the months of November and December and until twenty four
(24) hours following Toys “R” Us, Inc.’s press release concerning its Holiday sales
information. This press release is typically issued in early January. These restricted
trading periods do not apply to systematic purchases through a Company stock purchase
plan where the election to purchase those shares was made at a date prior to the restricted
trading period, but this restricted trading period does apply to any sale of those shares.
The Company may also establish other limited exceptions where purchases that would
not be considered insider trading may be made by associates during restricted trading
periods.
Each executive officer of Toys “R” Us, Inc. must also follow the Amended and
Restated Policy Statement on Trading in Toys “R” Us Securities by Directors and
Executive Officers and any future amendments to the policy; all other officers of Toys
“R” Us, Inc. must also follow the Policy Statement on Trading in Toys “R” Us Securities
by Officers and any future amendments to the policy; and all international executives of
the Company must also follow the Policy Statement on Trading in Toys “R” Us
Securities by International Executives and any future amendments to the policy. All
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associates must follow any trading policies applicable to them that the Company may
implement in the future to assist associates in obeying the insider trading laws. The
Company also prohibits associates of the Company from trading any “put” or “call”
options in the Company’s stock at any time, unless an equity compensation plan of the
Company approved by the Company’s stockholders permits the trading under the
circumstances in which the trade was made. Similarly, it is against Company policy for
associates to engage in any short sales of the Company’s stock, including sales against
the box, at any time. In addition, each associate is prohibited from trades at any time of
any other derivative type of security (other than stock options issued by the Company)
directly linked to the Company’s stock, except that any securities that are publicly issued
by the Company may be traded by an associate if he or she is not aware of any material,
nonpublic information and obtains the prior approval of Toys “R” Us, Inc.’s Chief
Financial Officer, General Counsel or Treasurer prior to making the trade.
Questions relating to whether information is material or nonpublic or relating to
the Company’s policies on trading stock, options or other securities should be addressed
to the Chief Financial Officer, General Counsel or Treasurer prior to making any trade.
7. Outside Interests: Company policy strongly discourages full-time
associates from holding a second job. An associate may not hold a second job, or own or
operate a business, that creates a conflict of interest or in any way interferes with the
associate’s job performance for the Company. Any associate must request authorization
from his or her immediate supervisor if he or she has or expects to have a second job.
V. Fraternization
The Company believes that fraternization (such as dating or other types of
repetitive socializing outside the normal business relationship) between associates where
there is a direct or indirect reporting relationship puts undue pressure on the working
relationship. Even if the fraternization is innocent, it can lead at the very least to claims
of favoritism and to potential claims of harassment or vindictiveness. Therefore,
fraternizing where there is a direct or indirect reporting relationship is strongly
discouraged.
An associate is required to report to his or her supervisor, the Executive Vice
President responsible for his or her department or an Ombudsperson any fraternization
between him or her and an associate who has a direct or indirect reporting relationship
with him or her. The Company will not initially discipline associates who fraternize with
other associates with whom they have a direct or indirect reporting relationship provided
that relationship has been disclosed to the Company as described above. However,
repetitive fraternization by an associate, after the Company has warned the associate to
stop the fraternization, shows poor judgment and can subject the associate to disciplinary
action up to and including termination.
Where fraternization occurs between associates who have a direct or indirect
reporting relationship, the Company will require that the fraternization end or that a
transfer occur. If the associates do not immediately end the fraternization upon a request
that they do so by the Company, the Company will work with both associates to arrange a
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transfer which is acceptable to all concerned (including the Company). However, where
a transfer is not available, the Company will require that the fraternization end
immediately or that one of the two parties resign. In that situation, unless the
fraternization ends immediately or there is an agreement on the resignation, the Company
will terminate the least tenured of the two associates with the Company.
VI. Acts of Harassment or Discrimination
The Company has a long-standing policy against any acts of harassment and
discrimination due to a person’s race, religion, national origin, gender, age, marital status,
sexual orientation, disability, etc. The Company believes that all people have a right to
work in a comfortable environment free from harassment and discrimination and that
harassment or discrimination of any kind is a form of misconduct that undermines the
integrity of the employment relationship.
All complaints of discrimination will be treated confidentially to the extent
possible. Any associate who believes he or she has been harassed or discriminated
against should report the alleged action immediately to his or her supervisor, the
Executive Vice President responsible for his or her department, an Ombudsperson, the
General Counsel, or any other individual designated to receive these reports under
Company policy, including the Chief Executive Officer, or the Confidential Ethics
Hotline following the procedures described in Exhibit A. Prompt action will be taken to
investigate and act on complaints of conduct in violation of the Company’s policy. If a
claim has validity, appropriate discipline and corrective action up to and including
termination will be directed at the offending parties.
VII. Maintaining a Safe Work Environment
In the interests of maintaining a safe working environment for all associates,
Company policy requires a drug-, alcohol- and weapons-free work environment. We
have incorporated programs into our Health Plan to assist those individuals who have
drug or alcohol problems. At the same time, however, each individual is responsible and
accountable for his or her own actions regarding alcohol abuse or the use of illegal drugs.
Any individual under the influence of alcohol or illegal drugs at work or who
brings those items or any weapons onto Company property is subject to appropriate
disciplinary action up to and including termination of employment.
Each person has responsibility for monitoring his or her workplace and reporting,
within our Company guidelines, any potential issues with weapons, drugs or alcohol
involving his or her subordinates or of any other associates of the Company when he or
she becomes aware that these problems exist. All associates must share in this
responsibility if we wish to maintain a safe work environment at the Company.
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VIII. Authorized Use of Company Property
As with all assets of the Company, telephones, computers, fax machines and
electronic mail are intended for authorized business use only and may not be used for
personal matters except on an occasional or extraordinary basis. For instance, frequent
use of the Company’s computers for personal shopping is prohibited. Each associate
must protect the Company’s assets and ensure their efficient use for legitimate business
purposes. Misappropriation of corporate assets and theft, carelessness and waste have a
direct adverse impact on the Company’s profitability and are therefore prohibited. No
associate may take for personal use any products or other property of the Company
without the prior approval of the Board or a committee of the Board.
Authorized Company personnel have access to all information stored on the
Company’s computers, including the voice and e-mail systems. This access may be used
for the purposes of receiving business information, trouble shooting, preventing system
misuse, assuring compliance with policies and any other authorized purpose. Therefore,
all documents and messages stored in Company files, disks, hard drives, storage areas, e-
mail (including deleted e-mail) or voicemail may be accessed and reviewed by authorized
personnel without notice.
IX. Information Systems Security
The Company’s information systems and the data they contain are critical to the
daily operation and success of the Company’s organization. Access to computer systems
and networks impose responsibilities and obligations on the user.
Users have the responsibility to ensure that electronic documents and files are
protected from unauthorized use and an obligation to report instances where unauthorized
access has been gained to any confidential data. In making acceptable use of information
resources, the following guidelines must be obeyed:
Information resources are to be used only for authorized business purposes;
Access should be made only to files and data that are your own, to which you
have been given authorized access or that are intended for public availability;
User IDs and passwords should be kept confidential and changed as needed to
maintain their confidentiality;
Users are responsible for all activities on their user ID or that originate from their
system;
Important data and documents should be backed up as often as necessary. You
are responsible for the backup of your data regardless of location. (The backup
frequency for data stored on a file server will vary depending on who is
administering the system; data stored on a local hard drive is not automatically
backed up.);
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Only legal versions of copyrighted software should be used and that use must be
in compliance with vendor license requirements. Duplicating software or violating
the licensing agreement is considered to be a violation of these standards.
The above general guidelines obviously cannot cover all situations; protection and
security of data maintained electronically is everyone’s responsibility and requires good
judgment.
X. Conflicts of Interest; Corporate Opportunities; Investing in Suppliers and
Vendors
1. Conflicts of Interest: A “conflict of interest” occurs when an individual’s
private interest interferes (or even appears to interfere) with the interests of the Company
as a whole. A conflict of interest can arise when an associate takes actions or has
interests that may make it difficult to perform his or her work for the Company
objectively and effectively. Conflicts of interest also arise when an associate (or a
member of his or her family) receives improper personal benefits as a result of his or her
position in the Company.
Each associate must avoid “conflicts of interest.” Each associate must promptly
report to his or her supervisor, the Executive Vice President responsible for his or her
department, an Ombudsperson, or, in the case of a conflict of interest that is not the
reporting associate’s conflict of interest, the Confidential Ethics Hotline following the
procedures described in Exhibit A, the existence of any actual or potential conflict of
interest of which the associate is aware or in which the associate is involved. In the case
of a conflict of interest involving a member of the Board of Directors or a member of the
Company’s Executive Committee, the report will be forwarded to the Corporate
Governance and Nominating Committee of the Board of Directors. After receiving a
report of an actual or potential conflict of interest, the Corporate Governance and
Nominating Committee will decide whether a conflict of interest in fact exists and
whether steps should be taken to minimize any effects of a conflict.
Notwithstanding the above, any actual or potential conflict of interest involving
an associate who is also a Member of the Board of Directors must be reported and
addressed by following the procedures described in the “Conflicts of Interest” section of
Toys “R” Us, Inc.’s Corporate Governance Guidelines and any future amendments to
those Guidelines.
The Company is prohibited from making personal loans to any of its executive
officers. Additionally, loans to, or guarantees of obligations of, any other associate of the
Company or any member of his or her family should generally be avoided and may not
be made without the prior written approval of the Chief Financial Officer or Toys “R”
Us, Inc.’s senior officer of Human Resources.
2. Corporate Opportunities: Each associate of the Company is prohibited
from (a) personally taking for himself or herself opportunities that are discovered through
the use of corporate property, information or position; (b) using corporate property,
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information or position for personal gain; and (c) competing with the Company. Each
associate of the Company owes a duty to the Company to advance the Company’s
legitimate interests when the opportunity to do so arises.
3. Investing in Suppliers and Vendors: In order to minimize potential
conflicts of interest, no associate may invest in any security (stocks, bonds, options, short
sales, etc.) of, lend money to, receive a loan from, or otherwise invest in, a supplier or
vendor of the Company or the supplier’s or vendor’s parent companies or subsidiaries
(together referred to in this Code as the Prohibited Suppliers or Vendors), other than
investments of under 1% of the outstanding securities of a public company. Investments
in broad based mutual funds that may invest in Prohibited Suppliers or Vendors is not
deemed to be a violation of this paragraph. Each associate of the Company must report
to an Ombudsperson any current investments in or loans to or from any Prohibited
Supplier or Vendor (other than investments of under 1% of the outstanding securities of a
public company). Following a discussion with the associate, the Ombudsperson will
decide whether the investment must be divested or whether the loan must be repaid to
avoid a conflict of interest. For the purposes of this paragraph, the term “invest” or
“investment” includes any investment personally owned or beneficially owned by family
members, nominees, or others where the effect is that the associate derives any benefit
from the investment.
You are prohibited from buying or selling any securities of any company,
including any Prohibited Supplier or Vendor, when you are aware of material, nonpublic
information relating to the company, as discussed above.
XI. Compliance Standards and Procedures
1. Anonymous/Confidential Reporting Process: Before getting into the
specifics of the reporting process itself, it is important for associates to understand the
issues they are required to report, versus those they are merely encouraged to raise, so as
to avoid any potential misunderstandings.
Any associate with knowledge of financial wrongdoing (i
.e., wrongdoing related
to any internal accounting controls or accounting, auditing or financial matters), illegal or
unlawful conduct or substantive violations of this Code is required
to report this
information to a member of the Executive Committee of the Company, the General
Counsel or the Confidential Ethics Hotline following the procedures described in Exhibit
A. This requirement is for the benefit and protection of our Company, our associates and
our stockholders. If the associate believes it more appropriate to report directly to the
outside directors of the Company, the associate may ask that his or her communication
via the Confidential Ethics Hotline or by sealed envelope directed to the General Counsel
be directed to the Chair of the Audit Committee of the Board of Directors. All such
requests will be honored. Because of the significant legal and business consequences at
stake, an associate’s failure to report this information may result in serious disciplinary
action, up to and including termination of employment.
To the extent associates have concerns or questions or need clarification or advice
regarding financial or ethical issues, the Company strongly encourages associates to
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surface those concerns, questions or issues so that they may be addressed. Several
different options are available: Associates may speak directly with their supervisors; they
may raise the issues with the Executive Vice Presidents responsible for their departments;
they may contact one of the Company’s Ombudspersons or the General Counsel; or they
may contact the Confidential Ethics Hotline following the procedures described in
Exhibit A. The important point here is not which avenue an associate chooses, but rather
that the issue is surfaced so that it may be addressed and resolved appropriately.
To the extent associates have concerns or questions or need clarification or advice
regarding legal issues, the Company strongly encourages associates to surface those
concerns, questions or issues to the General Counsel, or to the Confidential Ethics
Hotline following the procedures described in Exhibit A.
Associates who report a violation or surface a concern or issue regarding the
financial, ethical or legal affairs of the Company may request anonymity. In those cases,
the Company will take all necessary steps permitted by applicable law and regulation to
protect the reporting associate’s identity.
2. Cooperating with Investigations: Linked with the obligation to report
financial misconduct and other violations of the law and this Code, is the obligation of all
associates to fully cooperate in any related investigations. Whether those investigations
are internal ones conducted by the Company or external ones conducted by a
governmental, regulatory or law enforcement agency, all associates are required to fully
cooperate. Again, given the potentially significant legal and business consequences
involved, an associate’s failure to cooperate in these investigations may result in serious
disciplinary action, up to and including termination of employment.
3. Certification of Compliance: Each new associate will be required to
certify his or her compliance with this Code at the beginning of his or her employment.
In addition, each associate at or above the “C” band level, or serving in a buying
capacity, will be required to certify his or her compliance with this Code on an annual
basis.
XII. Waivers.
An associate who would like to receive a waiver from any provision of this Code
must direct his or her request to the General Counsel. After proper investigation, the
General Counsel will forward the request to the Board of Directors, the Audit Committee
or the Corporate Governance and Nominating Committee. Any waiver from this Code
must be granted by the Board of Directors, the Audit Committee or the Corporate
Governance and Nominating Committee, and any waiver from this Code for an executive
officer of Toys “R” Us, Inc. will be promptly and fully disclosed to the extent required by
applicable law or regulation.
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(Please return this Certificate of Compliance to
Deborah Derby, Executive Vice President – Human Resources, as soon as possible and in
no event later than three weeks after receipt of this Code)
CERTIFICATE OF COMPLIANCE WITH
REQUIREMENTS OF CODE OF ETHICAL
STANDARDS AND BUSINESS PRACTICES AND CONDUCT
I hereby certify that I have read and understand the Toys "R" Us, Inc. and
Subsidiaries Code of Ethical Standards and Business Practices and Conduct, dated
November 2003, and certify that I have complied with, and that I will continue to comply
with, this Code, except as noted below. I also certify my understanding that any failure
by me to comply with this Code may result in disciplinary action against me, up to and
including termination of employment.
(If you believe there are exceptions that pertain to you, please indicate by
checking the exception box below and supplying all details. The exceptions will be
reviewed by an Ombudsperson. You will be advised of the determination for any
exceptions so indicated.)
I believe that the attached exceptions pertain to me (see details attached).
Signature: ___________________________________________
Print Name: ___________________________________________
Job Title: ___________________________________________
Division: ___________________________________________
Dept-Location/Area-Store: _______________________________
Date: ___________________________________________
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Exhibit A
Procedures for Calling the Confidential Ethics Hotline
The Company’s outside ethics hotline provider is a company named The Network, Inc.
If you are calling in the United States, you may call the outside ethics hotline at the
following toll free number: __________.
If you are calling in Canada, Puerto Rico or the U.S. Virgin Islands, you may call the
outside ethics hotline at the following toll free number: _________.
If you are calling outside the United States, Canada, Puerto Rico or the U.S. Virgin
Islands, you may call the outside ethics hotline by calling your local operator and
requesting that the operator place a call to the United States and reverse the charges. The
telephone number that should be provided to the operator for these purposes is the
following: ________. There will be a short delay in connecting the call to the United
States. Please be patient. The call is free, and the charges will be accepted by the outside
ethics hotline. If you wish to remain anonymous for your call, you may tell the operator
your name is Toys “R” Us so that the operator will connect you to the outside ethics
hotline.
When you call the telephone numbers described above, you will be greeted by an
interviewer. You do not need to provide the interviewer your name if you would like to
remain anonymous. If you do not speak English or Spanish, you should tell the
interviewer the name of the language you speak. You will then be asked to “please hold”
while an interpreter joins the call.
The interviewer will have a discussion with you and document your call. When you call,
you should try to have all of the relevant information available so that your report,
question or concern can be documented accurately. At the end of the call, the interviewer
will assign a reference number to you. If you are an anonymous caller, the interviewer
will ask you to make one follow-up call to the same telephone number at a future date.
You may also use the same telephone number and reference number at any time if you
would like to provide additional information to your original call. The information from
any of your discussions with the interviewer is then relayed to the Company’s
management to investigate or respond to your report, question or concern; or, if you so
request, the information will be delivered directly to the Chair of the Audit Committee of
the Board of Directors or to the Chair of the Corporate Governance and Nominating
Committee of the Board of Directors. Using that reference number and the scheduled
date given to you by the interviewer for the follow-up call, you may call the same
telephone number for the follow-up call, at which time you may be asked additional
questions or asked to provide additional information.
Associates must maintain the confidentiality of the name of the outside ethics hotline and
the telephone numbers referenced in this Exhibit A, unless disclosure of that information
is authorized by an Ombudsperson or the General Counsel.
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Ombudspersons Contact List
Deborah Derby, Executive Vice President – Human Resources
Toys “R” Us, Inc.
One Geoffrey Way
Wayne, New Jersey 07470
Tel:
Fax:
Richard N. Cudrin, Vice President – Labor and Employment Counsel
Toys “R” Us, Inc.
One Geoffrey Way
Wayne, New Jersey 07470
Tel:
Fax: