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Reading and replying to a Virtru encrypted email without
having Virtru installed
If received a Virtru-secured email, but you don’t have Virtru installed. Follow the step by
step instructions below on how to read and reply to your messages.
Step by step instructions:
Open the email in your inbox and click "Unlock Mes
sage" and a new tab will open.
When prompted, select your email address. If you don't see yours listed, click "My
Email is not here" and enter your information.
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Note:
Please be sure to verify the exact email address to which the secure message was
sent. If the email was sent to an alias, group address, or distribution list address, you
will need to select or enter that exact email address rather than your personal
primary address.
Note:
Please note, verification emails are for one-time us
e, have expirations, and are both
device
and browser-specific. In order to access the secure message, you will need to
be sure to use the most recent verification email that lines up with your specific
request.
• Choos
e how you'd like to verify your identity.
Google & Office 365 users can use their pre-existing credentials to log in
directly using Login with Google or Login with Office 365. You'll be taken
directly to your message.
Select Send me an email if you use a different provider to verify your identity via
email.
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Note:
Both the "Unlock Message" and "Verify Me" links need to be opened in the same browser on
the same device in order to confirm your identity.
Please note, Virtru now also offers a“cookie-less” verification pathway. If we detect
that cookies and local storage have been disabled in the browser, we will send a
verification/validation code via email. Once this code is received, copy & paste into the
proper field in the you browser in order to grant access. If you are having trouble
entering all 8 digits, please check to make sure there is not a space in front of the code
in the entry box.
Open the verification email and click "Verify Me" to open the message.
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• Your message will open in a new tab in the browser.
To send a s
ecure reply, click into the text field at the bottom of the message or click
"Secure Reply".
At the top left of the Reply box, you can select whether to reply to the sender only
or all of the recipients on the email by selecting the “Reply” option. After you finish
composing your message, click “Send Secure Reply”.
Attachments can be added by clicking "Add Attachment". These will be sent
securely as well.
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Note:
From time to time, some recipients may find that they are unable to open a secure
email, and instead receive the following error:
This error may occur for a number of reasons:
• A secure email was
forwarded by one of the recipients to an unauthorized
recipient
• The email was sent to an alias or group address. Virtru recommends
sending email to individuals so that each of those individuals can be
granted or revoked from access to the content of the email.
• The recipient has firewall settings that have not white-listed the required
Virtru endpoints.
