1
U.S. POLICIES PROCEDURES
and
This document was published on July 2, 2018, and is effective as of August 1, 2018.
2
TABLE OF CONTENTS
1:INTRODUCTION
10
1.1 Welcome 10
1.2 Purpose 10
1.3 Policies and Compensation Plan Incorporated into the Member Agreement 10
1.4 Ethics 10
1.5 Amendments/Acceptance 11
2:BECOMING A MEMBER
11
2.1 Requirements to Become a Member 11
2.2 Member Agreement 11
2.3 Telephone Enrollment 11
2.4 Web Enrollments 11
2.5 Requirements to Become a Professional Account Customer 11
3:OPERATING YOUR SALES ORGANIZATION
12
3.1 Independent Contractor Status 12
3.2 Retail Customers 12
3.3 Professional Account Customers 12
3.3.1 Requirements to Become a Professional Account Customer 12
3.3.2 Sponsoring a Professional Account 13
3
3.3.3 Sister Professional Account 13
3.4 Beneficial Interest in More than One Account and Duplicate Accounts 13
3.5 Actions of Household Members or Affiliated Parties 13
3.6 Actions of Upline Members 14
3.7 Corporations, Partnerships, Limited Liability Companies, and Trusts 14
3.8 Sale, Transfer, or Assignment 14
3.8.1 Succession 14
3.9 Separation of a Young Living Member Business 15
3.10 Roll Up of Marketing Organization 15
3.11 Taxes 15
3.11.1 Income Taxes 15
3.11.2 Sales Taxes 16
3.12 Deceptive Practices 16
3.12.1 Unauthorized Recruiting 16
3.12.2 Nonsolicitation 16
3.12.3 Noncompetition 18
3.12.4 Targeting Other Direct Sellers 18
3.12.5 Cross-Line Recruiting 19
3.12.6 Bonus Buying and Stacking 19
3.13 International 19
4
3.13.1 Not For Resale (NFR) Products and Location Where Services are Performed 20
3.13.2 Anti-Bribery 20
3.14 Repackaging and Relabeling 20
3.15 Confidentiality Agreement 20
3.16 Reporting Policy Violations 21
3.17 Authorization to Transfer and Disclose Personal Information 21
3.18 Authorization to Take and Use your Photo or Video 21
3.19 Rank Recognition 21
3.20 Non-Exclusivity 21
4:SPONSOR’S RESPONSIBILITIES
21
4.1 Sponsoring 21
4.2 Sponsoring Online 22
4.3 Ongoing Supervision, Training, and Sales 22
4.4 Non-Disparagement 22
4.5 Privacy 22
5:ADVERTISING
22
5.1 Use of Young Living Materials 22
5.2 Member-Developed Advertising Materials and Products 22
5. 3 Advertising Claims and Representation 22
5.3.1 Product Claims 22
5
5.3.2 Income Claims 23
5.3.3 Compensation Plan Claims 23
5.3.4 Governmental Approval or Endorsement 23
5.3.5 Indemnification for Unlawful Advertising Statements 24
5.4 Testimonials and Meetings 24
5.5 Trademarks and Copyrights 24
5.6 Domain Names and Email Addresses 24
5.7 Internet Policy 25
5.8 Internet Classified Ad Sites, Auction Sites, Shopping Sites,
or Order Fulfillment Stores Restricted
25
5.9 Telephone and Email Solicitation 25
5.10 Young Living Personal Websites 25
5.11 Commercial Outlets 26
5.12 Minimum Advertised Price 26
5.13 Trade Shows and Expositions 26
5.14 Media Inquiries 26
6:SALES REQUIREMENTS
26
6.1 Product Sales and Sales Receipts 26
6.2 California Product Sales 27
6
6.3 Nonmembers 27
6.4 Customers and Sales Requirements 27
6.5 Excessive Purchases of Inventory and Front-End Loading Prohibited 27
7:COMMISSIONS AND BONUSES
27
7.1 Commissions and Bonus Checks 27
7.2 Recap Statements 27
7.3 Adjustments 27
7.4 Deductions/Maintenance Fees 28
7.5 Errors or Question 28
7.6 Commission and Bonus Checks 28
7.7 Reissue Requests 28
8:ORDERING
28
8.1 Ordering Methods 28
8.1.1 Phone 28
8.1.2 Fax 28
8.1.3 Mail 28
8.1.4 Young Living Website 28
8.1.5 Live Chat 28
8.2 Essential Rewards Autoship Program 29
7
8.3 General Ordering Policies 29
8.3.1 Back Orders 29
8.3.2 Month-End Order Processing Cutoff 29
8.3.3 Order Anomalies 29
9: SHIPPING
29
9.1 Shipping Methods and Charges 29
9.2 Shipping Discrepancies 30
10:PAYMENT
30
10.1 Methods of Payment 30
10.2 Returned Checks and Insufficient Funds 30
10.3 Commission Check Release Form 30
11:PRODUCT RETURNS
30
11.1 Return Policy 30
11.1.1 Return Guidelines 30
11.1.2 Returns of Inventory by Members 31
11.1.3 Product Kits and Collections 31
11.1.4 Return of Promotional Product(s) 31
11.1.5 Montana Residents 31
11.2 Procedures for Returns 31
12:MEMBER account management
32
8
12.1 Changes to a Member Account 32
12.1 .1 Sponsor Changes 32
12.1.2 Waiver of Claims 33
12.1.3 Sponsor Placement Program 33
12.2 Downline Genealogy Reports 33
12.3 The D. Gary Young, Young Living Foundation 34
13:DISPUTE RESOLUTION AND DISCIPLINARY ACTION
34
13.1 Disputes with Other Members 34
13.2 Disputes with Young Living 34
13.2.1 Mediation 34
13.2.2 Arbitration 34
13.2.3 Jurisdiction, Venue, and Choice of Law 35
13.2.4 Louisiana Residents 35
13.2.5 Wavier of Class Actions and Class Arbitrations 35
13.3 Disciplinary Actions 35
13.4 Appeals of Disciplinary Action 36
14:INACTIVITY, REACTIVATION, AND CANCELLATIOn
36
14.1 Inactivity 36
14.2 Reactivation 36
14.3 Involuntary Cancellation or Termination 37
9
14.4 Voluntary Cancellation 37
14.5 Effects of Cancellation 37
15:Miscellaneous
37
15.1 Delays 37
15.2 Partial Validity 37
15.3 Waiver 37
15.4 Titles Not Substantive 37
10
1: INTRODUCTION
1.1 WELCOME
Welcome to Young Living! We are pleased that you have chosen to join the world leader in essential oils. We are dedicated to
providing you with the very best products and a world-class, home-based business.
Leading nancial experts and business gurus agree that the home-based business sector is the wave of the future. The time you invest
in becoming familiar with the Young Living business opportunity, including these Policies and Procedures, will make a signicant
difference in your business experience.
In these Policies and Procedures, Young Living Essential Oils, LC is referred to as “Young Living”; and you, the individual entering the
Agreement (as dened below), is referred to as “you.” If you are a Member, your personal Member account along with the downline
that you build is referred to as your sales organization.
The term “Sponsor” refers to a Member’s immediate upline Member. A Member account is referred to as being “active” if the
Member enrolled as a new Member and purchased 50 PV in product within the previous 12 months and is “inactive” if he/she has not.
The term “Enroller” is the Young Living Member who enrolls a new Member into Young Living. An individual can be enrolled only
once in 12 months. If any Member does not order a minimum of 50 PV for 12 consecutive months, that Member is considered
inactive. See Section 12.1.1 for further details.
1.2 PURPOSE
The purpose of these Policies and Procedures is:
• To set standards of acceptable business behavior expected of you
• To dene your relationship with Young Living, your customers, other Members, and professional account customers
• To assist you in building and protecting your Young Living business
1.3 POLICIES AND COMPENSATION PLAN INCORPORATED INTO THE
MEMBER AGREEMENT
Throughout these Policies and Procedures, whenever the term “Agreement” is used, it refers collectively to your Young Living
Member Agreement (or simply “Member Agreement”), these Policies and Procedures, the Young Living Privacy Policy, and the Young
Living Compensation Plan, which includes the Terms and Denitions for the Compensation Plan (or simply, “Compensation Plan”).
These documents are incorporated by reference into the Member Agreement in their current form and as amended by Young Living
from time to time. It is your responsibility to read, understand, adhere to, and ensure that you are operating under the most current
version of these Policies and Procedures, as found online at YoungLiving.com.
1.4 ETHICS
You are required to abide by the following Code of Ethics in the operation of your sales organization and your opportunity to
participate in the Young Living business. Violations of the Code of Ethics may result in disciplinary action.
CODE OF ETHICS
• You will follow the highest standards of honesty, professionalism, and integrity in the development and operation of your sales
organization.
• You will give prompt and efcient service to anyone to whom you have introduced Young Living products, as well as to your
downline Members.
• You will not make negative or disparaging remarks about Young Living, Young Living founders, any Young Living competitor, or
their people, products, or organizations.
• You will not engage in activities that may cause losses to Young Living or another Young Living Member.
• You will perform all duties of a sponsor and a leader as you build your Young Living business, including providing the necessary
training and support.
• You will respect the privacy of both your upline and downline Members and customers.
• You will not recruit Young Living Members to other business opportunities.
• You will abide by all rules, regulations, laws, and ordinances that are applicable to the operation of your sales organization as an
independent Member.
11
1.5 AMENDMENTS/ACCEPTANCE
Young Living may amend the terms and conditions of the Agreement from time to time. The changes will become effective 30 days
after rst published by Young Living through ofcial Young Living publications distributed to all active Members (e.g., e-News) or
posted on an ofcial Young Living website. Amendments shall not apply retroactively to conduct that occurred prior to the effective
date of the amendment.
By executing the Member Agreement, you agree to abide by all amendments or modications that Young Living elects to make. If a
Member is not willing to accept these changes, Young Living must be notied in writing within the 30 days prior to the change being
effective. Any continued business, ordering, acceptance of a commission or bonus payout, or any other benet by a Member pursuant
to this Agreement constitutes acceptance of this Agreement in whole with any and all amendments.
2: BECOMING A MEMBER
2.1 REQUIREMENTS TO BECOME A MEMBER
To become a U.S. Young Living Member, you must meet the following requirements:
• If you are an individual, be at least 18 years old.
• An individual as young as 16 years old (a “Minor”) may become a Member upon the following conditions: The Minor’s parent or
guardian must sign the Member Agreement and agree to take full responsibility for the Minor Member’s account along with the
Minor. The Minor will be required to operate the account using a unique form of payment for purchases on the Member account
(separate from the parent or guardian.) The Minor must also re-sign the Member Agreement when the Minor turns 18 years old.
Failure to re-sign within three months of his/her 18th birthday may result in a hold being placed on the Minor’s account.
• If you are a business entity, provide a Federal Tax Identication Number (TIN) or Employer Identication Number (EIN).
• Read and agree to these Policies and Procedures, the Young Living Privacy Policy, and the Compensation Plan.
• Complete, sign, and submit a Member Agreement to Young Living within 30 days of your enrollment.
• Purchase a Young Living Starter Kit.
• A Social Security Number is not required to enroll as a Member. However, a Social Security Number may be required later for
income tax purposes, as outlined in Section 3.11.1.
Young Living reserves the right, in its sole discretion, to reject your Member Agreement for any reason.
2.2 MEMBER AGREEMENT
You can submit your Member Agreement through mail, fax, or the Young Living website (YoungLiving.com). This application must be
received within 30 days of your enrollment for you to receive Member benets. If the Member Agreement is not received within 30
days, your Member account will be placed on hold until the agreement is received.
2.3 TELEPHONE ENROLLMENT
You may enroll as a Member over the phone. However, you must submit a completed Member Agreement that is received at the
Young Living headquarters within 30 days of your telephone registration. If you are a retail customer, you may enroll over
the telephone.
2.4 WEB ENROLLMENTS
If you enroll on the Young Living website or on any Young Living-sponsored replicated website, you will not need to submit a paper
application. While your sponsor may assist you in completing the online enrollment as a Member, you must personally review and
agree to the online Member Agreement, these Policies and Procedures, the Young Living Privacy Policy, and the Compensation Plan.
2.5 REQUIREMENTS TO BECOME A PROFESSIONAL ACCOUNT CUSTOMER
To become a Young Living professional account customer in the U.S., you must meet the following requirements:
• Provide a Federal Tax Identication Number (TIN), Employer Identication Number (EIN), or valid Social Security Number (SSN).
• Read and agree to these Policies and Procedures, the Young Living Privacy Policy, and the Compensation Plan.
• Complete, sign, and submit a Professional Account Agreement to Young Living.
• Complete, sign, and submit a Professional Account Application to Young Living.
Young Living reserves the right, in its sole discretion, to reject your Professional Account Agreement and Professional Account
Application for any reason.
12
3: OPERATING YOUR SALES ORGANIZATION
Individuals may join Young Living as retail customers, Members, and professional account customers.
3.1 INDEPENDENT CONTRACTOR STATUS
As a Young Living Member or professional account customer, you are an independent sales contractor and are not a purchaser of a
franchise or business opportunity. The agreement between you and Young Living does not create an employer/employee relationship,
agency, partnership, or joint venture. You will not be treated as an employee for your services or for federal or state tax purposes.
You are responsible for paying local, state, and federal taxes due from all compensation earned as a Member. You have no authority
(expressed or implied) to bind Young Living to any obligation. You are encouraged to establish your own goals, hours, and methods
of sale, as long as you comply with applicable laws and the terms and conditions of the Agreement. Members purchase product from
Young Living at the published wholesale price and have the potential of earning commissions and bonuses based on qualication and
achievement rank, as outlined in the Compensation Plan.
3.2 RETAIL CUSTOMERS
Retail customers can purchase product directly from Young Living for personal consumption but do not participate in the Young
Living Member organization or Compensation Plan. Retail customers are not required to sign a Member Agreement. Retail customers
purchase products at the published retail price. Retail customers’ purchases apply toward their sponsor’s Organization Group Volume
(OGV). Thus, orders placed by any retail customers will be included in the total sales volume for their sponsor’s sales organization. A
retail customer may become a Member at any time by completing the requirements outlined in Section 2.1.
3.3 PROFESSIONAL ACCOUNT CUSTOMERS
Professional account customers operate a business that uses Young Living products or sell Young Living products in a retail
establishment focused on nutrition, wellness, or healthy living (and which, in Young Living’s sole discretion, is not large enough to
be considered a regional or national chain). Examples of professional account customers include, but are not limited to, colleges,
hospitals, hotels, spas, gyms, dental and doctor ofces, day care facilities, massage schools, nursing homes, long-term care facilities,
pharmacies, health care providers, and nutrition stores.
Professional account customers purchase product from Young Living at a discounted price (a 40% discount as of the date of
publication of this Agreement) with a reduced PV (a 50% reduction as of the date of publication of this Agreement). If a professional
account customer is sponsored by a Member, that account will be placed in that sponsor’s downline; and the PV from purchases
made by the professional account customer will be counted toward the sponsor’s OGV, rank qualication, and commission under
the Compensation Plan. Professional account customers cannot develop a downline organization, qualify for commissions under the
Compensation Plan, or participate in the Essential Rewards Autoship Program.
A Member may convert his/her Member account to a professional account customer by applying to become a professional account
customer, as outlined in Section 2.5, and by transferring any existing downline organization or allowing that downline organization to
roll up. No changes of sponsorship can take place when converting between a Member and a professional account customer.
3.3.1 REQUIREMENTS TO BECOME A PROFESSIONAL ACCOUNT CUSTOMER
To become a Young Living professional account customer in the U.S, you must meet the following requirements:
• Provide a Federal Tax Identication Number (TIN), Employer Identication Number (EIN), or Social Security Number (SSN).
• Provide a current state business license, registration certicate, or professional license.
• Complete, sign, and submit a Professional Account Application & Agreement to Young Living along with the required
business documents.
• Read and agree to these Policies & Procedures.
Sales tax exemption is not automatic with Professional Account approval and is not available in all States. The applicant will need to
provide extra documentation to be approved for this status. Young Living reserves the right to approve or deny any requests for tax
exemption based on our compliance to the laws and regulations of the applicant’s State Revenue department.
Please contact professional@YoungLiving.com for an Application package or for additional information. Young Living reserves the
right, in its sole discretion, to reject your Professional Account Agreement and Professional Account Application for any reason.
The following provisions of these Policies and Procedures do not apply to professional account customers: Section 3.8 (Sale, Transfer,
13
or Assignment), Section 3.8.1 (Succession), Section 3.9 (Separation of a Young Living Business), 3.12.3 (Noncompetition), Section
4.1 - 4.3 (Sponsor’s Responsibilities), Section 7 (Commissions), Section 8.2 (Essential Rewards Autoship), and Section 12.2 (Downline
Genealogy Reports).
3.3.2 SPONSORING A PROFESSIONAL ACCOUNT
If a professional account customer is sponsored by a Member, that account will be placed in that member’s downline. That sponsoring
Member will be able to earn unilevel commission based on the reduced PV from purchases made by the professional account
customer. This PV will be counted toward that sponsor’s PGV, OGV, rank qualication, and commissions under the Compensation Plan.
Volume from a Professional Account leg can count as a qualifying leg for the sponsor.
3.3.3 SISTER PROFESSIONAL ACCOUNT
If a Member has an interest in a professional account in addition to his/her Member account, the professional account will be deemed
a sister account to the Member’s account, being located in the same leg with the Member’s account on the Member’s front line. Under
the Compensation Plan, the reduced PV from purchases made through the Sister Professional Account will be added to the Member’s
PGV and OGV. The reduced PV from purchases made by the professional account customer will be counted toward the PGV, OGV,
rank qualication, and commissions of the member’s upline as if that PV came from the member.
If multiple Members have an interest in a professional account, the professional account must be assigned as a sister account to one
and only one of the Member’s accounts. Members and professional account customers are responsible to inform Young Living if they
have an interest in both a Member account and a professional account. Failure to do so may result in disciplinary action pursuant to
Section 13.3.
3.4 BENEFICIAL INTEREST IN MORE THAN ONE ACCOUNT AND
DUPLICATE ACCOUNTS
A Member may operate or have an interest, legal or equitable, in only one Member account, unless expressly permitted in this section.
If Young Living nds that a Member has an unpermitted interest in multiple accounts, it will terminate the duplicate account(s), leaving
only the Member account created rst. You are specically prohibited from creating duplicate accounts in an attempt to change lines
of sponsorship, manipulate the Compensation Plan, or circumvent the Agreement in any way.
You may have a benecial interest in more than one Member account if you receive an interest in another account as an inheritance
(either through a direct inheritance or as a beneciary of a trust) from another Member, you notify Young Living of the inheritance in
writing (as specied in Sections 3.8 and 3.8.1), and Young Living approves of the transfer in writing. Young Living reserves the right,
in its sole and absolute discretion and for any reason and at any time, to (a) deny you the option of owning an interest in your original
account and an inherited account or (b) to deny you the right to earn the Generation Leadership Bonuses on the inherited account
(e.g., if Young Living determines you have not demonstrated the ability to operate two sales organizations by failing to engage in
leadership activities such as contacting and training your downline, participating in meetings, increasing enrollments, and/or increasing
PGV and OGV within the payment levels of your downline in the recent past). If Young Living denies you the right to have a benecial
interested in a second account that you received through inheritance, it may allow you a four-month grace period to sell your interest
in one of your accounts. After that grace period, the inherited account will be placed on hold or terminated.
Young Living strongly encourages and prefers that Members work together with their spouse/partner (if applicable) in building a single
sales organization. However, due to divorce, separation, mutual agreement, etc., there may be an exception to this general rule.
Beginning August 1, 2018, you and your spouse/partner may have separate accounts as long as the second account is sponsored
as the rst or second level to the other spouse’s account. Young Living will periodically audit these two accounts and may terminate
the latter-created account if it is found, in Young Living’s sole discretion, that the latter-created account is used to manipulate the
Compensation Plan, or the spouses are not complying with the 70% rule as outlined in Section 6.1. A joint sales organization will be
treated as a joint tenancy with rights of survivorship. If you are a minor who is at least 16 years of age or older, you must submit a
hardcopy distributor agreement signed by you and by your parent or legal guardian. Your parent or legal guardian will be required to
supervise your activities. If your parent or legal guardian is a Member, then your Membership is considered a second account separate
from your parent or legal guardian’s account; your parent or legal guardian must be your Sponsor; and your parent or legal guardian
cannot have a benecial interest in your Member account.
3.5 ACTIONS OF HOUSEHOLD MEMBERS OR AFFILIATED PARTIES
If any individual in your immediate household engages in any activity which, if performed by you, would violate any provision of the
Agreement, such activity will be deemed a violation by you; and Young Living may take disciplinary action against you pursuant to
these Policies and Procedures. Similarly, if any individual associated in any way with a corporation, partnership, LLC, trust, or other
entity (collectively “entity”) violates the Agreement, such action(s) will be deemed a violation by the entity; and Young Living may take
14
disciplinary action against the entity. Likewise, if a Member enrolls in Young Living as an entity, each afliated party of the entity will be
personally and individually bound to, and must comply with, the terms and conditions of the Agreement.
3.6 ACTIONS OF UPLINE MEMBERS
If any upline Member encourages, aids, or supports a downline Member in any activity which, if performed by the upline Member,
would violate any provision of the Agreement (e.g., creating duplicate accounts or cross-line recruiting), such activity will be deemed
to be a violation by the upline Member; and Young Living may take disciplinary action against that upline Member pursuant to these
Policies and Procedures. If such violations continue, Young Living reserves the right to terminate the upline Member’s
Member account.
3.7 CORPORATIONS, PARTNERSHIPS, LIMITED LIABILITY COMPANIES,
AND TRUSTS
A partnership, corporation, limited liability company, or trust may become a Young Living Member by submitting to Young Living a
partnership agreement, certicate of incorporation, articles/certicate of organization, or trust agreement along with a copy of the
state registration form for the entity or a certicate of good standing for the entity issued by the state of incorporation or organization.
The registration form or certicate of good standing must indicate the names of all shareholders, ofcers, Members, managers,
partners, or trustees of the entity (“afliated parties”), or have such included with the submission to Young Living. The entity must
demonstrate that no part or participant within the entity has participation in another sales organization because no individual may
participate in more than one sales organization in any form. A Member may change status under the same sponsor from individual to
partnership or corporation by submitting the appropriate documentation mentioned above.
Young Living reserves the right to approve or disapprove any Member’s change of business names, formation of partnerships,
corporations, and trusts for tax, estate planning, and limited liability purposes. In addition, by submitting a copy of the certicate of
partnership or incorporation or other substantiating documentation for the entity, it is certifying that no person with an interest in the
new business entity has had an interest in another sales organization within six (6) months of the submission of the certicate (unless it
is the continuation of an existing sales organization that is changing its form of doing business).
3.8 SALE, TRANSFER, OR ASSIGNMENT
You may sell, transfer, or assign (collectively “transfer”) your entire downline organization by submitting a request to Young Living
along with a $50 processing fee. For your request to be granted, the following criteria must be met:
• You and the receiving party must notify Young Living in writing of your intent to sell or transfer the sales organization. This request
must be signed and notarized.
• Young Living must approve of the receiving party prior to the transfer.
• After the transaction, the transferring party must not retain any copies, digital or otherwise, of personal information belonging to
his/her downline organization Members.
• The receiving party must be (or must become) a Young Living Member in good standing.
• If the receiving party has an existing downline, he/she must rst transfer that sales organization or have a transfer in place and
approved by Young Living before accepting the new sales organization.
• No changes in your line of sponsorship or your downline can result from the transfer.
• Before a transfer will be approved, all debt obligations that you and the receiving party may have with Young Living must
be satised.
• Before any transfer will be approved, you and the receiving party must each be in compliance with all the terms of the Agreement.
The individual, to whom the sales organization is sold and/or transferred, will be expected to meet leadership qualication in order
to be eligible for leadership commission payouts.
• Any sale of any organization with OGV 50,000 or higher must be approved by Young Living in writing.
Young Living reserves the right to approve or disapprove your request to transfer your sales organization for any reason. You may not
transfer your sales organization to any person or entity without Young Living’s written approval.
Young Living does not waive any violations of the Agreement, even though a violation may have occurred under a prior owner of your
sales organization. As a new owner of a preexisting sales organization, you may be responsible for violations of the Agreement made
by the prior owner in connection with your sales organization. Any action that may be taken on a sales organization with the previous
owner under Section 13.3 may carry over to you.
3.8.1 SUCCESSION
Upon your death or your incapacitation, the rights to commissions, bonuses, and your sales organization, together with all Member
responsibilities, may pass to your legal heir(s) or legal representative(s) (collectively “beneciary”) if the terms of succession are met.
15
Your beneciary must present Young Living with proof of your death or incapacitation, along with appropriate legal documentation
and a properly completed Member Agreement. A W-9 form is also required from the new Member. If the transfer is approved, the
beneciary will be eligible to collect all future commissions and bonuses of your sales organization provided that he/she meets all of
the qualications necessary under the Compensation Plan. Member accounts acquired under succession will not receive the same
recognition benets of original Member account owners who built the original organization; however, the beneciary may earn
recognition benets as he/she fullls the Member responsibilities and continues to grow the Member organization. If the beneciary
already has an existing sales organization, he/she will be subject to the terms set forth in Section 3.4. Young Living reserves the right
to approve or reject a succession transfer.
3.9 SEPARATION OF A YOUNG LIVING MEMBER BUSINESS
You may, with others, operate a single sales organization as a husband-wife partnership, regular partnership, corporation, or trust
(the latter three entities are collectively referred to herein as “entities”). If your marriage ends in divorce or your entity dissolves,
arrangements must immediately be made to assure that any separation or division of the business is accomplished so as not to
adversely affect the interests and income of other business upline or downline of sponsorship. If divorcing spouses or a dissolving
business entity fail to provide for the best interests of other Members and Young Living, such actions will constitute a breach of the
Agreement; and Young Living may terminate the Agreement pursuant to these Policies and Procedures.
During the proceedings of a divorce or entity dissolution, the divorcing spouses or a dissolving business entity must adopt one of the
following methods of operation:
• One of the parties may, with consent of the other(s), operate the business pursuant to a notarized assignment in writing whereby
the relinquishing party(ies) authorize(s) Young Living to deal directly and solely with the other party(ies). A notarized request from
the person being removed is required. A new Member Agreement and W-9 form are required from the person remaining on
the account.
• The parties may continue to operate the sales organization jointly on a “business-as-usual” basis, whereupon all compensation
paid by Young Living will be paid in the joint names of the Members or in the name of the entity to be divided, as the parties may
independently agree among themselves.
• The parties may operate the business pursuant to a court order involving parties.
• If one of these requirements is not met, Young Living will maintain the status quo as to how commissions are paid.
Young Living will not divide your sales organization with a divorcing spouse or with afliate parties of a dissolving business. Similarly,
Young Living will not split your commission or bonus checks between you and a divorcing spouse or afliate parties of a dissolving
entity. Young Living will recognize only one sales organization and will issue only one commission check per sales organization per
commission cycle. Commission checks will always be issued to the same individual or entity, unless all parties to a sales organization
agree that commissions will be due and paid to another party or by order of a court having jurisdiction over Young Living. If you have
completely relinquished all of your rights as a former spouse or a former afliate party to a sales organization, you are free to enroll as
a new Member under any sponsor of your choosing. However, in such case you will have no rights to any Members or customers from
your former sales organization. In that instance, you must develop the new business in the same manner as would any other
new Member.
3.10 ROLL UP OF MARKETING ORGANIZATION
When a vacancy occurs in the Young Living Member organization due to the cancellation or termination of a Member account, each
Member in the rst level immediately below the terminated Member on the date of the cancellation will “roll up,” which means to
move to the rst level (“front line”) of the terminated Member’s sponsor. For example, A sponsors B, and B sponsors C1, C2, and C3.
If B terminates her business, then C1, C2, and C3 will roll up to A and become part of A’s rst level. Young Living also reserves the
right, in its sole discretion, to sell the sales organization that has been canceled or terminated for inappropriate behavior.
3.11 TAXES
3.11.1 INCOME TAXES
You are responsible for complying with the tax laws in the jurisdiction where you reside. In the United States, you are responsible for
paying all local, state, and federal income taxes on any earnings generated through your sales organization. In order to assist you with
your tax reporting, as you earn income and are paid over $600 in commissions, Young Living will automatically withhold 28% income
tax from your commission check for backup withholdings until you provide Young Living with a valid Social Security Number (SSN),
Federal Tax Identication Number (TIN), Employer Identication Number (EIN), or Individual Taxpayer Identication Number (ITIN) for
tax reporting purposes. If you do not submit a valid SSN or TIN, you will be subject to backup withholdings, possible processing fees,
customer status change, and will be required to submit a W-9 form or other tax documentation. Any nes or penalties incurred by
Young Living because of an incorrect SSN, TIN, or name will be your responsibility; and you agree to reimburse Young Living for these
16
costs. Every year, Young Living will provide an IRS Form 1099 MISC (Non-Employee Compensation) earnings statement to you if you
are a U.S. resident who falls into one of the following categories:
• Had earnings over $600 in the previous calendar year
• Made purchases during the previous tax year (January to December) in excess of $5,000
Retail customers are not required to provide any tax information.
Changes to a SSN, TIN, EIN, or ITIN must be received via a completed W-9 form. The name and TIN on a Member’s account must
match IRS records. These forms must match the signature of the owner on the account. For tax reporting purposes, changes to these
numbers will result in issuance of an additional 1099 in the same tax year. No previous 1099s may be reissued under the new SSN or
TIN. Earnings made before the change will be reported on the original TIN. Earnings after any change will be recorded on the new
TIN. When a sales organization is owned by two or more individuals, taxes will be reported on the primary Member’s tax number.
3.11.2 SALES TAXES
Young Living is required to collect and remit sales taxes on your behalf based on the published retail price of the product and
according to tax rates of the state or country in the “ship to” address on any given order. Moreover, Young Living may be required by
other countries to collect value added taxes, goods and service tax, harmonized sales tax, provincial sales tax, customs fees, or duties.
You will be required to cover these additional fees.
If you have a physical business location within the United States where you are retailing product, as outlined in Section 5.11, you can
apply for sales tax exemption. Members may review the Member Sales Tax Exemption Information located on the Member Resource
page of the Virtual Ofce for specic instructions and documentation on how to apply for this exemption. Professional account
customers should contact professional@YoungLiving.com for these instructions and documents. Young Living reserves the right to
verify the validity of any documents and evidence that you submit in applying for this exemption. If you are approved for sales tax
exemption, you will be solely responsible for collecting and remitting sales taxes to the appropriate jurisdictional authorities. Any
questions concerning retail sales tax requirements should be directed to your tax advisor.
3.12 DECEPTIVE PRACTICES
3.12.1 UNAUTHORIZED RECRUITING
During your Membership with Young Living and after your Membership has terminated, you may engage in other noncompeting
business ventures; however, you may not take advantage of your knowledge of, or association with, other Young Living Members,
including your knowledge resulting from or relating to your upline and downline in order to promote and expand such other business
ventures. Such conduct constitutes an unwarranted and unreasonable interference with the business of other Members and
Young Living.
3.12.2 NONSOLICITATION
To qualify for compensation under Young Living’s Compensation Plan, you have the ongoing responsibility to help, educate, train,
motivate, and assist the Members in your sales organization. You also have the responsibility to promote Young Living products
and the Young Living income opportunity. Young Living and its Members have made a great investment in the establishment of
organizations consisting of Retail Customers, Professional Account Customers, and Members, from which you will benet. This
constitutes one of Young Living’s most valuable assets. Young Living reserves the right to cease paying compensation to any
Member, including you, who recruits any Young Living retail customers, professional account customers, or Members to participate
in a Competing Business Venture (dened below). To protect the efforts of all Members in building and maintaining their sales
organizations and Customer bases, and in order to protect Young Living’s interest and investment in the overall customer base,
Members and all Members of their immediate household are required to abide by the following policies:
(a) Nonsolicitation of Young Living Retail Customers, Professional Account Customers and Members:
(i) During the period that this Agreement is in force, you and all Members of your immediate household are prohibited from
directly, indirectly, or through a third party, recruiting any Young Living retail customers, professional account customers, or
Members to participate in a Competing Business Venture, regardless of who initiates the contact.
(ii) For a period of twelve months after cancellation or termination for any reason of this Agreement, you and all Members
of your immediate household are prohibited from directly, indirectly, or through a third party, recruiting, regardless of who
initiates the contact, any Young Living retail customers, professional account customers, or Members to participate in a
Competing Business Venture:
(1) who were in your sales organization or upline at any time during the term of his or her association with Young Living;
17
(2) with whom you had contact during the term of your association with Young Living;
(3) whose contact information (name, address, phone number, or email address, etc.) you or Members of your immediate
household obtained at any time during the term of your association with Young Living; or
(4) whose contact information (name, address, phone number, or email address, etc.) you or Members of your immediate
household obtained at any time from another person who obtained the information because of any other person’s association
with Young Living. As used herein, the term “Competing Business Venture” means any business venture offering a similar
business opportunity or similar or alternative products or services to those offered by Young Living. The prohibitions under
clauses (a) (i) and (a) (ii) above include, but are not limited to, presenting or assisting in the presentation of Competing
Business Ventures to any Young Living retail customers, professional account customers, or Members, and implicitly
or explicitly encouraging any Young Living Retail Customers, Professional Account Customers, or Members to join any
Competing Business Ventures that would detract from their relationship with Young Living (as determined by Young Living in
its sole discretion). It is a violation of this policy to recruit any Young Living retail customers, professional account customers,
or Members to participate in a Competing Business Venture, even if you do not know that the prospect is also a Young Living
retail customer, professional account customer, or Member. It is your responsibility to rst determine whether the prospect
is a Young Living retail customer, professional account customer, or Member before recruiting the prospect to participate
in a Competing Business Venture. As used herein, the term “recruit” or “recruiting” means: (1) to enroll, enlist, or solicit an
individual or entity to join a business, program, or organization, or attempt to do so; (2) to promote, inuence, or encourage
an individual or entity to join a business, program, or organization, or attempt to do so; or (3) to present, participate, or assist
in the presentation of a business, program, organization, or its products to an individual or entity. Such recruitment constitutes
a violation of this provision, whether or not the individual or entity ultimately terminates the relationship with Young Living. To
constitute recruiting, such efforts or attempts may be performed either directly through personal contact (including, but not
limited to, electronic and social media means) or indirectly through a third party.
The term “immediate household,” as used herein, refers to married couples and other persons residing in the same home. With
respect to Members, retail customers, and professional account customers that are entities (e.g., corporations, tax exempt entities,
trusts, etc.) rather than individuals, “immediate household” means the shareholders, owners, directors, ofcers, Members, trustees,
responsible parties, etc., of such entities and persons married to or residing in the same home with the persons who are the
shareholders, owners, directors, ofcers, Members, trustees, responsible parties, etc., of such entities.
(b) During the period that this Agreement is in force, and for a period of twelve months after the cancellation or termination thereof for
any reason, you and all Members of your immediate household are further prohibited from the following:
(i) Producing literature, tapes, or promotional material of any nature (including, but not limited to, websites and emails) that
are used by you or any third person to recruit Young Living retail customers, professional account customers, or Members to
participate in a Competing Business Venture;
(ii) Offering any non-Young Living products, services, or Competing Business Ventures in conjunction with the offering of
Young Living products, services or income opportunity or at any Young Living meeting, seminar, launch, convention, or other
Young Living function.
(c) Violation of any provision of this Section 3.12.2 constitutes your voluntary resignation and cancellation of this Agreement, effective
as of the date of the violation, and:
(i) The forfeiture by you of all commissions or bonuses payable for and after the calendar month in which the
violation occurred.
(ii) If Young Living pays any bonuses or commissions to you after the date of the violation, all bonuses and commissions for
and after the calendar month in which the violation occurred shall be refunded to Young Living.
(iii) Young Living may seek and obtain both injunctive relief and damages for violations of this Section 3.12.2. Young
Living may, at its option, elect to enforce this Policy by lawsuit in a court of competent jurisdiction in Utah rather than
by arbitration.
(iv) In addition to being entitled to a refund of bonuses and commissions and to damages as described above, in
the event a person or entity violates this Section 3.12.2, Young Living and any Member that experiences an adverse
nancial impact as a result of such person’s or entity’s violation of this Section 3.12.2 shall be entitled to an accounting
and repayment of all prots, compensation, commissions, remunerations, or other benets that the person or entity
directly or indirectly receives and/or may receive as a result of, growing out of, or in connection with any violation of
this Section. Such remedy shall be in addition to and not in limitation of any damages, injunctive relief, other rights, or
remedies to which Young Living is or may be entitled to by law or in equity.
(iv) You recognize that the restrictions herein are reasonable and necessary to protect the legitimate business interests
of Young Living and other Members and that such restrictions will not prevent you from working or otherwise earning
a living.
18
(d) Violations of this Section 3.12.2 are especially detrimental to the growth and sales of other Members’ Independent Young
Living businesses and to Young Living’s business. Consequently, Members who have knowledge that any Member has violated this
Policy must immediately report that information to Young Living’s Conduct Success Team at [email protected]. The failure
of a Member to report such information to Young Living will also constitute a violation of this policy. The names of those reporting
violations of this Section 3.12.2 will be held in condence.
3.12.3 NONCOMPETITION
If, during the term of the Agreement, you engage in a non-Young Living direct selling program, you will ensure that you operate your
Young Living sales organization separately and apart from your non-Young Living program. To that end:
• You may not display Young Living promotional materials, sales aids, products, or services (“Promotional Materials”) with or
in the same location as any non-Young Living Promotional Materials or in any manner or format that enables a viewer to
contemporaneously view Young Living Promotional Material and non-Young Living Promotional Material. For example, you may
not present Young Living Promotional Material and non-Young Living Promotional Material on or in the same website, blog, tweet,
post, text, brochure, other printed marketing material, signage, electronic, or other communication.
• You may not offer Young Living programs, opportunities, products, or services to prospective or existing Young Living customers or
Members in conjunction with any non-Young Living programs, opportunities, products, or services.
• You may not offer any non-Young Living programs, opportunities, products, or services at any Young Living-related meeting,
seminar, convention, webinar, teleconference, or other event.
Notwithstanding the foregoing, during the term of the Agreement and for a period of six (6) months after the cancellation, expiration,
or termination by either party for any reason of the Agreement, you agree not to directly or indirectly serve in any capacity as a
Member, representative, consultant, employee, agent, ofcer, director, shareholder, partner, Member, seller, distributor, or owner of or
with doTERRA International, LLC or any parent or afliate company of this company. This restriction applies to any geographic market
that you (or your sales organization) serviced or within which you (or your sales organization) physically worked during the term of
this Agreement.
Reaching the rank of Diamond and above is very prestigious and requires a signicant time commitment to Young Living. Additionally,
Members who have achieved the rank of Diamond and above are privy to additional Young Living condential and trade secret
information. To achieve this rank and participate in the Diamond Leadership Bonuses, it is important to be an example in all facets
of the Young Living business and be dedicated to Young Living. Accordingly, notwithstanding the foregoing, during the term of
the Agreement and for a period of six (6) months after the cancellation, expiration, or termination by either party for any reason of
the Agreement, once you have achieved the rank of Diamond or above, you will not directly or indirectly serve in any capacity as a
Member, representative, consultant, employee, agent, ofcer, director, shareholder, partner, seller, distributor, or owner of or with any
other multilevel marketing, party planning, or other direct sales company, regardless of the type of products or services offered by
that new entity. This restriction applies to any geographic market that you (or your sales organization) serviced or within which you (or
your sales organization) physically worked during the term of this Agreement. Any Member who has achieved the rank of Diamond
and is violating this policy as of July 2, 2018, will be given a grace period until December 1, 2018, to comply with this policy. Diamond
ranking Members may, however, purchase products from other multi-level marketing, party planning, or other direct sales company
companies solely for their personal use.
You agree that Young Living has a protectable interest in its goodwill, customer-base, Member network, condential information,
and trade secret information. You further acknowledge that any breach of your obligations under Sections 3.12.2, 3.12.3, and 3.15
of the Agreement will cause immediate and irreparable harm to Young Living for which monetary damages and other legal remedies
could not adequately compensate. You further acknowledge that the restrictions set forth in Sections 3.12.2, 3.12.3, and 3.15 of the
Agreement are reasonable and necessary to protect, maintain, and preserve the legitimate business interests of Young Living and
other Members and restrict your conduct only to the extent necessary to protect, maintain, and preserve such business interests. You
further warrant that you understand the legal and other consequences of entering into the covenants and agreements contained in
Sections 3.12.2, 3.12.3, and 3.15 of the Agreement and that the enforcement of these provisions will cause no undue hardship to
you. Member agrees that the restrictions herein will not prevent Member from working or otherwise earning a living. If any restriction
contained in Sections 3.12.2, 3.12.3, and 3.15 of the Agreement is deemed to be unenforceable by a court of competent jurisdiction,
you agree that such court shall modify and enforce such restrictions to the extent it believes to be reasonable under the circumstances
existing at that time.
3.12.4 TARGETING OTHER DIRECT SELLERS
Young Living does not condone Members specically or consciously targeting the sales force of another direct sales company to sell
Young Living products or to become Members for Young Living. Nor does Young Living condone the solicitation or enticement of
Members of the sales force of another direct sales company to violate the terms of their contract with such other company. Should
19
you engage in such activity, you bear the risk of being sued by the other direct sales company. If any lawsuit, arbitration, or mediation
is brought against you alleging that you have engaged in inappropriate recruiting activity of its sales force or customers, Young Living
will not pay any of your defense costs or legal fees, nor will Young Living indemnify you for any judgment, award, or settlement.
3.12.5 CROSS-LINE RECRUITING
Actual or attempted cross-line recruiting or sponsoring is strictly prohibited and will not be tolerated. “Cross-line recruiting” is dened
as (a) the enrollment, indirect or otherwise, of an individual or entity that already has a current Membership with Young Living, or who
has had an Agreement within the preceding six (6) calendar months, within a different line of sponsorship; (b) training current Young
Living Members from different lines of sponsorship how to change sponsors in a non-permitted way in order to facilitate their move to
your organization; or (c) aiding, encouraging, or facilitating the actions outlined in (a) or (b) of this denition. The use of a spouse’s or
relative’s name, trade names, DBAs (Doing Business As), assumed names, corporations, trusts, Federal Tax Identication Numbers, or
ctitious identication numbers to circumvent this policy is strictly prohibited.
You may not demean, discredit, or defame another Young Living Member, especially in an attempt to entice another Member to
become part of your sales organization. Young Living reserves the right to terminate your sales organization for failure to comply with
this policy.
3.12.6 BONUS BUYING AND STACKING
Bonus buying and stacking are material breaches of these Policies and Procedures and are strictly and absolutely prohibited and may
result in the termination of your Membership.
“Bonus buying” includes (a) the enrollment of Members without their knowledge of or execution of the Agreement by such individuals
or entities; (b) the fraudulent enrollment of an individual or entity as a Member or customer; (c) the enrollment or attempted
enrollment of nonexistent individuals or entities as Members or customers (phantoms); or (d) the use of a credit card by or on behalf of
a Member or customer when the Member or customer is not the account holder of such credit card.
The term “stacking” means: (a) the failure to transmit to Young Living, or the holding of a Member Agreement, in excess of two (2)
business days after its execution; (b) the manipulation of Member Agreements for the purpose of maximizing compensation pursuant
to the Compensation Plan; (c) providing nancial assistance to Members, buying products, or drop shipping through another’s account
for the purpose of increasing the payout of your sales organization.
3.13 INTERNATIONAL
Compliance with foreign laws regarding intellectual property, data protection, customs, taxation, literature content, and other direct
selling guidelines is critical to successful international expansion of Young Living into new markets. Consequently, you are authorized
to market and sell Young Living products and services and to recruit and sponsor other Members only in countries in which Young
Living is authorized to conduct business, as listed in ofcial Young Living literature. Unauthorized premarket opening activity may
jeopardize Young Living’s ability to enter a new market and may result in loss of opportunity for many other Members. Because of the
severe possible consequences, those who engage in unauthorized premarket opening activity will be subject to disciplinary measures,
possibly leading to termination. You are not authorized to register product, trade names, trademarks, patents, web domains, or IP
addresses in any country for or on behalf of Young Living.
You agree to indemnify Young Living for any such activity of yours that damages Young Living, including, but not limited to, loss of
prot, loss of goodwill, any damages, and reasonable attorneys’ fees.
If you want to sponsor Members in a country ofcially recognized as open, you must do all of the following:
• Be in good standing in the country of residence.
• Read, understand, and agree to follow the Young Living Policies and Procedures in place for that country.
• Agree to follow all applicable laws of that country.
• Agree to any tax withholdings that may be required for that country.
Members may sponsor and/or enroll Members globally; however, Members may market and sell products only in countries that are
legally registered with the government for business activity. Only products that have been registered for sale in that same country may
be promoted and sold. Members may not import products into any country that are not legally importable or saleable. You agree to
follow all laws in any country into which you sponsor Members, including, but not limited to, all direct selling laws, all solicitation laws,
all advertising laws, all claims laws, all tax laws, and any other laws that apply to operating a sales organization in a foreign country.
20
3.13.1 NOT FOR RESALE (NFR) PRODUCTS AND LOCATION WHERE SERVICES
ARE PERFORMED
In some countries, Members may purchase Young Living products on a not-for-resale (NFR) basis as retail customers. If you purchase
NFR products, you may not resell them.
If you are not a resident of the United States, then you agree that all services you perform in connection with your Young Living
business are performed outside the United States. If you perform services within the United States in connection with your Young
Living business, you agree to and will contact Young Living at USbusinesstrips@YoungLiving.com within 30 days of performing such
services to report the time you spent in the United States on business activities in connection with your Young Living business.
3.13.2 ANTI-BRIBERY
You and your agents, employees, or consultants must not pay or give, or offer or promise to pay or give, any money or anything of
value to any government ofcial or employee, political party, or candidate for political ofce (collectively referred to as “Government
Recipient”)—or to any person, while knowing or having reason to know that all or a portion of such money or thing of value will
be paid or given to, or offered or promised to, directly or indirectly, any Government Recipient—for purposes of obtaining an
unfair advantage or inuencing any act or decision of a Government Recipient or inducing a Government Recipient to use his, her,
or its inuence with the government or instrumentality thereof to affect or inuence any act or decision of such government or
instrumentality; and you will cause your employees, ofcers, agents, and subconsultants to do likewise.
3.14 REPACKAGING AND RELABELING
You may not relabel, alter the labels of, repackage, or rell any Young Living product. Young Living’s products must be sold in
their original containers only. Young Living strongly recommends that you do not use Young Living products as ingredients in or
components of any product for resale. If a Member uses Young Living products as an ingredient of any product for resale, the
Member is strictly prohibited from using Young Living trademarks or logos in conjunction with selling such product. Such relabeling or
repackaging could result in severe criminal penalties. Violation of this section may subject a Member to disciplinary actions as outlined
in Section 13.3. Additionally, you agree to indemnify Young Living against any harm resulting from use of Young Living products as an
ingredient and the repackaging or relabeling of any of its products.
3.15 CONFIDENTIALITY AGREEMENT
As a Member of Young Living, you may be supplied with information that is of a condential or proprietary nature such as genealogical
and organization reports, customer lists, customer information developed by Young Living or developed for and in behalf of Young
Living by Members (including, but not limited to, customer and Member proles, personally identiable information, and product
purchase information), Member lists, manufacturer and supplier information, business reports, commission or sales reports, marketing
strategies and plans, product formulas, product information, promotional information, and other nancial and business information
(“Condential Information”).
All Condential Information (whether in written, oral, or electronic form) is transmitted to you in strictest condence on a need-to-
know basis for use solely in your sales organization for Young Living business purposes only. In certain instances (for example, with
respect to promotional information supplied to high ranking Members in advance of the applicable promotions), you may not share
such information within your sales organization until the promotion is disclosed to all Members by Young Living. You shall keep such
information condential, adopt reasonable security practices to safeguard the condentiality of the information, and must not disclose
any such information to a third party directly or indirectly. You and your sales organization agree to indemnify Young Living against
damages incurred from any and all such unauthorized disclosures caused by you. You must not use or disclose the information to
compete with Young Living or for any purpose other than for promoting Young Living’s program and its products and services. You
may use and disclose the Condential Information only in strict accordance with the conditions and restrictions that Young Living
may require from time to time at its sole discretion (for example, high-ranking Members may not disclose promotional information
made available early to them to anyone else—including within their downline—until Young Living makes such promotional materials
generally available to all Young Living Members. Upon cancellation, expiration, or termination by either party, for any reason, of
the Agreement, you must discontinue the use of such Condential Information and destroy or promptly return to Young Living any
Condential Information in your possession. Without limiting your obligations as set forth in this Section 3.15, Young Living may
further require a signed nondisclosure agreement before releasing any business information to you and may require you to certify that
you have returned or destroyed all Condential Information upon termination of your Membership.
In the event of the cancellation, expiration, or termination by either party for any reason of the Agreement, the obligations contained
in this Section 3.15 survive and are subject to legal enforcement by injunction, damages, and all other available remedies. You further
agree that in the event Young Living prevails in any legal action to enforce its rights under this Section 3.14, Young Living shall be
entitled to all costs and reasonable attorneys’ fees incurred in enforcing its rights under this Section 3.15.
21
3.16 REPORTING POLICY VIOLATIONS
You should report any violations of these Policies and Procedures by any Member to the Young Living Conduct Success team by
emailing conduct@YoungLiving.com or calling Member Services at 1-800-371-3515.
3.17 AUTHORIZATION TO TRANSFER AND DISCLOSE PERSONAL INFORMATION
In order to provide support for your sales organization, you authorize Young Living to disclose personal and/or condential information
provided to Young Living in connection with your sales organization or that you have developed as a result of your activities as a
Member. You authorize Young Living to transfer and disclose this information to its parent and afliate companies, to your upline
to ensure proper upline support to you and your sales organization, and to applicable government agencies or regulatory bodies if
required by law. You also authorize Young Living to share this information with companies we do business with who offer products or
services we believe may be of interest to you and your customers; you may opt out of this sharing by contacting Member Services at
1-800-371-3515. You also authorize Young Living to disclose your personal contact information to Members of your downline.
You further authorize Young Living to use your personal information for Member recognition and marketing materials.
3.18 AUTHORIZATION TO TAKE AND USE YOUR PHOTO OR VIDEO
By becoming a Member of Young Living, you consent to having your image captured in photographs or videos at various Young
Living-sponsored events by Young Living staff and to have those images used by Young Living as they see t in advertising and
marketing materials. You will not be compensated for this usage. If you have a religious or moral objection to having your picture
taken or appearing in a video, it is your responsibility to notify a Member of Young Living’s staff at the event where photographs and
videos are being taken. The provisions of this section will permanently survive the term of the Agreement.
3.19 RANK RECOGNITION
The Young Living Compensation Plan pays compensation based on different ranks and the criteria set forth in that plan. Each month
you may qualify for payment according to the rank in which you qualify. Members are recognized by Young Living in various ways and
at various times as they achieve certain ranks. In order to be recognized at and enjoy the perks of a new, higher rank that is Silver or
above, you must qualify for that rank (or above) for three consecutive months. You will be recognized as being at that new, higher
rank beginning in the fourth month. In order to maintain recognition at a rank of Silver or above, after initially qualifying for that rank,
you must re-qualify for that rank (or above) again within six months of the last month in which you qualied for that rank. If you fail
to re-qualify for a rank for six consecutive months, you will be recognized at the highest rank you qualied for during that six month
period on the seventh month and be required to re-qualify for three consecutive months before you can be recognized at the higher
rank again. In August 2018, all Members will be recognized at the highest rank they have achieved as of July 2018 and will be deemed
to have initially qualied for that rank, meaning they will not be required to achieve that rank for three consecutive months to be
recognized at that rank. To continue to be recognized at that rank, however, they must maintain that rank, as outlined in this section.
3.20 NON-EXCLUSIVITY
As a Member, you will not be granted an exclusive territory nor required to pay franchise fees. Young Living reserves the right to offer
its products and services through any sales channel, including through its Professional Account program and through other companies
(e.g., a direct sales company in China).
4: SPONSOR’S RESPONSIBILITIES
4.1 SPONSORING
You have the right to sponsor other Young Living Members. Each prospective Member has the ultimate right to choose his/her own
sponsor. If two Members claim to be the sponsor of the same new Member or customer, the new Member has the right to choose
between the two within the rst thirty (30) days. After that time, Young Living will regard the rst application received by Young Living
as binding.
When sponsoring a new Member, you must provide the most current version of these Policies and Procedures and the Compensation
Plan before he/she signs a Member Agreement or ensure that such individual has online access to these materials.
22
4.2 SPONSORING ONLINE
When sponsoring a new Member through the online enrollment process, you may assist the new applicant in lling out the enrollment
materials. However, the applicant must personally review and agree to the online Member Agreement, these Policies and Procedures,
and the Compensation Plan. You may not ll out the online application and Agreement for the new Member.
4.3 ONGOING SUPERVISION, TRAINING, AND SALES
As a sponsor, you are expected to train, supervise, and communicate with your downline through letters, newsletters, meetings,
telephone contacts, voice mail, email, trainings, and by accompanying enrollees to Young Living’s training meetings. If you feel you
are not getting the necessary level of support from your sponsor, you are encouraged to consult with your next upline leader or
call Member Services at 1.800.371.3515. As a sponsor, you also agree to make your contact information (telephone number/email
address) available to your downline for training and support purposes.
You should monitor the members in your downline to ensure that they do not make improper product or business claims or engage in
any illegal or inappropriate conduct that violates the Agreement.
As you progress through the various levels of leadership, you will become more experienced in sales techniques, product knowledge,
and understanding of the Young Living program. In that event, you may be called upon to share this knowledge with lesser
experienced members within your downline.
4.4 NON-DISPARAGEMENT
In setting the proper example for your downline, you must not disparage, slander, or defame other Young Living Members, Young
Living products, the Compensation Plan, Young Living employees, or Young Living founders. Such disparagement constitutes a
material breach of these Policies and Procedures and may result in termination of your sales organization.
4.5 PRIVACY
You must take appropriate steps to safeguard and protect all private information provided to you by Members and customers in the
operation of your sales organization in accordance with the Young Living Privacy Statement available at YoungLiving.com.
5: ADVERTISING
5.1 USE OF YOUNG LIVING MATERIALS
To prevent inadvertent errors or illegal claims, you should strive to use the current Young Living marketing materials, literature, and
ofcial claims and text when advertising and describing Young Living’s products or programs. The materials should be used in context
so as not to be misleading.
5.2 MEMBER-DEVELOPED ADVERTISING MATERIALS AND PRODUCTS
If you choose to produce or use advertising materials that were not developed by Young Living, you must clearly identify that the
material is from an “Independent Member” or “Independent Distributor” and not Young Living.
Any use of advertising materials not produced by Young Living must be compliant with all applicable laws and these Policies and
Procedures—particularly Section 5.3. Such material must be produced in a professional and tasteful manner. Material must not be
used that reects poorly upon Young Living. Violations may subject a Member to disciplinary actions as outlined in Section 13.3.
5.3 ADVERTISING CLAIMS AND REPRESENTATION
5.3.1 PRODUCT CLAIMS
You are prohibited from making inaccurate and impermissible claims about any Young Living products. In particular, you must not
make any claim that Young Living products are intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease.
You must also avoid making any statements and claims that are false or misleading concerning Young Living’s products. You must
comply with all laws, both state and federal, regarding any statements made.
You also must not diagnose any disease or disease condition or prescribe any Young Living product unless you are a licensed medical
23
professional authorized to do so. Anyone improperly diagnosing or prescribing Young Living products may jeopardize the future of
Young Living and all of its Members and may therefore have his/her sales organization terminated.
5.3.2 INCOME CLAIMS
You are prohibited from making any income projections to prospective Members that may create false or misleading expectations. In
their enthusiasm, some Members are occasionally tempted to represent hypothetical income gures based upon the inherent power
of network marketing as actual income projections. This is counterproductive since new Members may be disappointed if their results
do not meet their expectations. The earning potential of a Young Living Member is enough to be attractive in reality without resorting
to articial and unrealistic projections.
Young Living has prepared an Income Disclosure Statement (IDS) designed to convey truthful, timely, and comprehensive information
about the income that its Members have earned. A copy of the IDS is available online at YoungLiving.com/IDS. Any time that you
present or discuss the Compensation Plan or make any type of income or earning representation about the Compensation Plan, you
must provide any prospective Members with a copy of the IDS. Income and earning representations include:
• Claims of actual, average, or projected earnings under the Compensation Plan
• Income testimonials
• Hypothetical examples of earnings under the Compensation Plan
Young Living’s primary mission is not about creating luxury and riches but about helping people achieve wellness, purpose, and an
abundant life. As such, you should not claim (expressly or impliedly, with words or images) that operating a Young Living business will
lead to a luxurious lifestyle (large homes, luxury cars, exotic vacations, or the like) or to riches. Nor should you disclose the amount of
your commission check to promote the Young Living business opportunity.
In any nonpublic meeting (e.g., a home meeting, one-on-one regardless of venue) with a prospective Member(s) in which the
Compensation Plan is discussed or any type of income claim is made, you must provide the prospect(s) with a copy of the IDS. In
any meeting that is open to the public in which the Compensation Plan is discussed or any type of income claim is made, you must
provide every prospective Member with a copy of the IDS. You must also display at least one 3-foot x 5-foot poster board in the front
of the room in reasonably close proximity to the presenter(s) and/or continuously display a slide of the IDS throughout the duration of
the Compensation Plan discussion or while making an income claim in any meeting in which any type of video display is utilized (e.g.,
monitor, television, projector, etc.).
5.3.3 COMPENSATION PLAN CLAIMS
When presenting or discussing the Compensation Plan, you must make it clear to prospective Members that nancial success with
Young Living requires commitment, effort, and sales skill. Conversely, you must never represent that individuals can be successful
without diligently applying themselves over an extended period of time. Examples of misrepresentations in this area include:
• Anyone can succeed with little or no effort.
• Failure to succeed is just a lack of effort.
• The system will do the work for you.
• Just get in and your downline will build through spillover.
• Just join and I will build your downline for you.
• The company does all the work for you.
• You don’t have to sell anything.
• All you have to do is buy your products every month.
The above are just examples of improper representations about the Compensation Plan. It is important that you do not make these or
any other representations that could lead a prospective Member to believe that he/she can be successful as a Young Living Member
without commitment of time and work effort.
5.3.4 GOVERNMENTAL APPROVAL OR ENDORSEMENT
State and federal regulatory agencies and ofcials do not approve or endorse any direct selling or network marketing companies or
programs. Therefore, you may not represent or imply that Young Living or its Compensation Plan have been “approved,” “endorsed,”
or otherwise sanctioned by any government agency.
5.3.5 INDEMNIFICATION FOR UNLAWFUL ADVERTISING STATEMENTS
You are fully responsible for all verbal and written statements you make regarding Young Living products, services, and the
Compensation Plan that are not expressly contained in ofcial Young Living materials. You agree to indemnify Young Living and Young
Living’s directors, ofcers, Members, shareholders, managers, employees, and agents, and hold them harmless from any and all
24
liability, including judgments, civil penalties, refunds, attorneys’ fees, court costs, or lost business incurred by Young Living from any
liability arising from or related to your actions in the promotion and operation of your sales organization. This provision will survive the
termination of the Agreement.
5.4 TESTIMONIALS AND MEETINGS
At Member-sponsored meetings, Members should not arrange for a disease-cure, disease-prevention, or disease-treatment
testimonial, as described in Section 5.3. Nor should any disease-cure, disease-prevention, or disease-treatment testimonial be given
at any such meeting. If there is an impromptu disease-cure, disease-prevention, or disease-treatment testimonial from someone, the
leading Member should redirect the discussion by saying something to the effect of, “Young Living supplements are designed to
improve nutrition; they are not intended to diagnose, treat, cure, or prevent any disease. However, scientic research has established a
connection between nutrition and many disease conditions.”
Third-party scientic literature that is compliant with local, state, and federal law may be distributed at a meeting but must be placed
separate and apart from promotional material.
5.5 TRADEMARKS AND COPYRIGHTS
The name Young Living, Young Living Essential Oils, YL, YLEO, and all other names that may be adopted by Young Living or its
subsidiary or afliate companies or used by those entities as trade names, product brand names, trademarks, logos, slogans, hashtags,
web addresses, or URLs are herein referred to as “Young Living Trademarks” and are owned by Young Living.
During the term of your Young Living Membership, and only during that term, you are authorized to (a) copy and use the photographs
made readily accessible on Young Living’s Flickr
®
page (or other future-used free websites or services), the text of product and service
descriptions provided by Young Living, and the videos posted to Young Living’s online video sites (e.g., Young Living’s Vimeo
®
and
YouTube
®
pages) and (b) use, except as prohibited herein, Young Living’s Trademarks (excluding Young Living’s company logos) solely
in connection with the development of online and printed materials for use in building and managing your Young Living
sales organization.
You may not, however, use these copyrighted materials or the Young Living Trademarks in connection with any activity outside the
scope of your Membership without Young Living’s written authorization, nor may you sell materials containing these properties (e.g.,
marketing materials (including physical or electronic), essential oil accessories, swag, software or mobile apps, branded merchandise,
books, brochures, movies, or other products that you sell to others (including other Young Living Members)), directly or indirectly.
Upon termination or cancellation of your Membership, this license will automatically terminate, and you must immediately cease all
use of Young Living Trademarks, text, photographs, and video.
You are prohibited from applying for, owning, or registering any Young Living Trademark, in whole or in part, or any confusingly similar
mark as a trademark in any jurisdiction in the world. In the event you do so or have done so, you hereby agree to assign, at no cost,
the trademark registration or application to Young Living within ten days of Young Living’s written request.
You are prohibited from using any Young Living Trademark (or confusingly similar terms) in connection with any online paid marketing
program or effort, including pay-per-click online advertising, Google AdWords, paid social ads, video content, content syndication,
and display marketing.
5.6 DOMAIN NAMES AND EMAIL ADDRESSES
You may not use, register, or own any Internet domain name, either in the U.S. or abroad, that includes any Young Living Trademarks
or any derivative thereof. Nor may you incorporate or attempt to incorporate any Young Living Trademarks or any derivative thereof
into any email address. In accordance with this policy, all existing Member-owned domain names that violate this provision will be
expected to be brought into conformance within three months of notication of a violation by Young Living. In limited circumstances,
an infringing domain name or email address registration may be allowed to exist upon the signing of an annual trademark license
agreement with Young Living, which will also carry a license fee. Such license agreements may be offered, withdrawn, or modied by
Young Living at its own discretion at any time, and those Members with nonconforming domain name registrations who do not make
such an agreement with Young Living will be expected to transfer those registrations to Young Living within the three-month time
period noted above.
5.7 INTERNET POLICY
Many Members will use the Internet to further their businesses using websites, blogs, social media, etc. (collectively “Member Sites”).
Member Sites used to promote Young Living, Young Living products, or Young Living events must display a current Young Living
Independent Member logo in a prominent location. Member Sites must further include the Member’s Member number.
25
Member Sites may include current product descriptions, photographs, videos, and other media made available to Members by Young
Living (e.g., through the ofcial Young Living website, the Virtual Ofce, or the Young Living Flickr
®
account). These sites may not (a)
use Young Living’s trade dress; (b) make any improper product, income, or Compensation Plan claims, as outlined in Section 5.3; (c)
promote the products or business of any other company; (d) contain false or misleading information; or (e) collect, store, process, or
transmit Member or customer condential information. Members are responsible to ensure that all users of their Member Sites comply
with these requirements.
Member Sites may, at Young Living’s sole discretion, be monitored by Young Living. Failure to monitor Member Sites for any period of
time does not waive Young Living’s rights to enforce the provisions of this section.
When using social media, Members may not use as their username, account name, or other identier (collectively “Username”) any
of Young Living’s trade names, company names, or any other name that may be confused with Young Living Essential Oils or suggest
Young Living’s sponsorship thereof. Usernames may, however, include the name “Young Living,” if they also include “Independent
Member” or a similar identier that effectively distinguishes it from a Young Living corporate account.
5.8 INTERNET CLASSIFIED AD SITES, AUCTION SITES, SHOPPING SITES, OR
ORDER FULFILLMENT STORES RESTRICTED
As a general rule, Members and Professional Accounts may not sell or display Young Living products on any Internet classied ad site
(e.g., Craigslist, etc.), marketplace (e.g., Facebook
®
marketplace, Walmart
®
marketplace, etc.), auction site, shopping site, or order
fulllment store (e.g., eBay
®
, Amazon
®
, OrderDog
™
.com, Overstock
®
.com, etc.). Further, Members may not (a) enlist or knowingly
allow a third party to sell Young Living products on any Internet classied ad site, auction site, shopping site, or order fulllment
store or (b) sell products to a third party that the Member has reason to believe will sell such products on any Internet classied
ad site, auction site, shopping site, or order fulllment store. Young Living reserves the right to grant specic permission at Young
Living’s sole discretion to allow exceptions to this section, provided the Member has registered the online seller name and Member
number with Young Living. Members and Professional Accounts may continue to sell Young Living products on their individual URL’s
and independent Members’ retail sites, provided they register their URL with Young Living and prominently display the independent
distributor logo and their Member number on the URL.
Young Living reserves the right to strictly prohibit, monitor, charge a fee, and take all enforcement efforts necessary, including, but not
limited to, termination of an online seller’s Member account if the Member is in violation of any laws, regulations, and these Policies
and Procedures. Young Living shall be entitled to all and reasonable attorneys’ fees and related costs incurred in enforcing its rights in
any action in which it is found that you violated the terms of this provision.
5.9 TELEPHONE AND EMAIL SOLICITATION
You may not use Young Living’s name or copyrighted materials with automatic calling devices or “boiler room” operations to solicit
potential Members. In addition, any email messages distributed to solicit for your business must conform to the CAN-SPAM Act
and contain appropriate opt-out provisions for the recipient. Failure to opt respondents out of your email may subject you to the
disciplinary action outlined in Section 13.3. You may not opt out for another Member in your organization.
You may not engage in telemarketing to promote Young Living products or the Young Living opportunity or to solicit potential
Members. For purposes of this Section, telemarketing refers to placing of one or more outbound telephone calls to an individual
without that individual’s express prior permission or invitation to call.
If you violate this policy, you agree that you will indemnify Young Living and Young Living’s directors, ofcers, Members, shareholders,
managers, employees, and agents and hold them harmless from any and all liability, including judgments, civil penalties, refunds,
attorneys’ fees, court costs, or lost business incurred by Young Living as a result of your telemarketing activities.
5.10 YOUNG LIVING PERSONAL WEBSITES
Young Living offers a personalized website to assist in your marketing efforts. You should contact Member Services at 1-800-371-
3515 for more details or log in to your Young Living Virtual Ofce (YoungLiving.org) for more information. You should be advised
that by using a Young Living website, your contact information will become available to the public so that they may contact you with
questions. Young Living will not be held responsible for any unintended or adverse consequences of this service.
5.11 COMMERCIAL OUTLETS
Subject to the provisions of Section 5.12, you may display Young Living products in commercial outlets that, in Young Living’s sole
discretion, are not large enough to be considered regional or national chains.
26
5.12 MINIMUM ADVERTISED PRICE
You may establish the price at which you resell Young Living products, as long as such sales are within the policies outlined in this
Agreement. However, certain advertisements can threaten healthy competition of essential oils and wellness products, can reduce
sales of Young Living products, and can cheapen the image that Young Living has worked hard to develop. Advertising with such
potential effects is not acceptable to Young Living.
You may not directly or indirectly advertise Young Living products for less than the 10% above the current U.S. wholesale prices (which
are kept current on the ofcial Young Living website) in any advertisement or promotional material that appears outside of a retail
premises, including, but not limited to, Internet, newspaper, magazines, catalogues, billboards, and direct mail.
Young Living will decide in its sole, unilateral discretion whether media advertising directly or indirectly advertises Young Living
products at less than 10% above the current U.S. wholesale price. The following are meant to be non-exhaustive illustrations of
advertising violations: bundling and value-added offers, promotion code advertisements that result in lower-than-current U.S.
wholesale prices, “add to cart to see pricing,” couponing advertisements that result in lower than 10% above U.S. wholesale pricing,
and rebate advertisements that result in lower than 10% above U.S. wholesale pricing.
Notwithstanding the policies in this Section 5.12 and Section 3.12 of this Agreement, Members may offer up to only $25 in enrollment
incentives (e.g., Young Living product credit, gift cards, or a gift) plus additional reference materials as incentives to new enrollees or
reactivated Members. No other discount, promotion, or incentive can be associated with new enrollees and reactivated Members.
Violations of this policy constitute a material breach of the Agreement and will result in disciplinary action under Section 13.3.
5.13 TRADE SHOWS AND EXPOSITIONS
Subject to the requirements in this Agreement, you may display and sell Young Living products at trade shows and expositions. All
literature displayed at the event must be ofcial Young Living literature, and you must clearly identify yourself as an Independent
Distributor or Independent Member.
5.14 MEDIA INQUIRIES
Do not attempt to respond to media inquiries regarding Young Living, its products or services, or your sales organization. All inquiries
by any type of media must be immediately referred to the Young Living Conduct Success team at conduct@YoungLiving.com. This will
ensure that accurate and consistent information reaches the general public.
6: SALES REQUIREMENTS
6.1 PRODUCT SALES AND SALES RECEIPTS
The Compensation Plan is based upon the sale of Young Living’s products and services to end consumers. You must fulll specied
personal and downline sales requirements (as well as meet other responsibilities set forth in these Policies and Procedures) in order to
be eligible for bonuses, commissions, and advancement to higher levels of achievement. The following sales requirements must be
satised in order for you to be eligible for commissions:
• You agree not to stock excessive inventory and to abide by the 70% rule, which is that 70% of your inventory intended for sale has
been sold prior to ordering more. A minimum of 70% of your orders and your personally enrolled customers’ orders must be sold
before you purchase additional products. The sales volume of your personally enrolled customers will be included with the sales
determining compliance with the 70% requirement. You may not purchase additional product until at least 70% of the previous
order has been sold to end consumers. By ordering product, you certify that you have sold or used at least 70% of all prior orders.
• You are required to furnish your customers with two copies of an ofcial Young Living sales receipt, which species the date of
sale, the amount of sale, and the items purchased. These receipts set forth the Customer Satisfaction Guarantee, as well as any
consumer protection rights required by federal or state law. In accordance with such laws, you must verbally inform your customers
of their cancellation rights. Additionally, if you sell product inventory to other Members, you must provide the purchaser with a
sales receipt. The Member should maintain copies of all sales receipts for a period of two years and furnish them to Young Living
upon request. Young Living will maintain records documenting the purchases of Member’s customers and direct
purchase customers.
27
6.2 CALIFORNIA PRODUCT SALES
Certain Young Living products may not be sold to California consumers unless Young Living has labeled the product for the California
market. Due to the complexity and uniqueness of California laws, such as Proposition 65, Young Living asks all Members to allow
Young Living to fulll orders destined for California. If a Member decides to sell any Young Living product into California, or directly to
a California consumer, that Member hereby agrees to indemnify Young Living against any claims or liabilities that arise from the sale. If
Members have questions about selling Young Living products into California, they should forward those questions to
conduct@YoungLiving.com.
6.3 NONMEMBERS
You may personally sell Young Living products to nonmembers. Online sales, however, are governed by Section 5.8.
6.4 CUSTOMERS AND SALES REQUIREMENTS
Nonmember and customer orders satisfy customer sales requirements.
6.5 EXCESSIVE PURCHASES OF INVENTORY AND FRONT-END
LOADING PROHIBITED
Members will not encourage their downline or any other Member to make unnecessary product purchases that could result in a
large, stagnant inventory. This is called “front-end loading” or “inventory loading” and refers to the purchase of products that are
stored, destroyed, or otherwise disposed of without being consumed, not merely purchased and warehoused. Members and leaders
must consume their products or sell their products to people who will consume them. If any Member is found to be buying to meet
qualications within the Compensation Plan with no provable business building, Young Living reserves the right to put the Member
account on hold until it can fully investigate the qualication buying.
7: COMMISSIONS AND BONUSES
7.1 COMMISSIONS AND BONUS CHECKS
To qualify for commission compensation under the Compensation Plan, you must have purchased product within the last 12 months
and be in compliance with the Agreement with no holds on your Member account. Commissions will be paid in accordance with the
Compensation Plan, the current version of which is available through the Virtual Ofce (YoungLiving.org). As long as you comply with
the terms of the Agreement, Young Living will pay commissions on approximately the 18th of each month for the prior month’s sales.
Commission amounts under $25 will not be issued as a check but retained as a credit on account for future product purchases. You
may also elect to have commissions paid via direct deposit to a bank account subject to the same rules as above. Direct deposit will
be permitted based on policies determined by Young Living. Contact Member Services for more information at 1-800-371-3515.
Leaders will be required to actively meet leadership requirements dened by Young Living to qualify for their commission bonuses. For
more information see the Compensation Plan.
7.2 RECAP STATEMENTS
You may access detailed commission reports from the Virtual Ofce at YoungLiving.org. If you do not have Internet access, you may
request that the report be faxed or mailed to you for a small fee.
7.3 ADJUSTMENTS
You agree that adjustments will be made to your commission check for any processing fees, unpaid balances, or debts owed for other
services. When a product is returned to Young Living for a refund or is repurchased by Young Living, the bonuses and commissions
attributable to the returned or repurchased product(s) will be deducted from any future commission checks, including that of the
upline. Any other debt may be offset against commission checks.
In addition, if you fail to properly provide your Social Security Number or Federal Tax Identication Number to Young Living, Young
Living will deduct the necessary back-up withholdings from your commission checks as required by law.
7.4 DEDUCTIONS/MAINTENANCE FEES
A monthly maintenance fee is assessed each month and is used to cover accounting, processing, account maintenance, and other
costs. The fee may be tax deductible, so consult your personal tax advisor for details. A current maintenance fee schedule is posted on
the Virtual Ofce.
28
7.5 ERRORS OR QUESTIONS
You should review your Commission and Bonus Recap statements and report any errors or discrepancies to Young Living within
45 days from the date on the check. Errors or discrepancies that are not brought to Young Living’s attention within 45 days will be
deemed waived.
7.6 COMMISSION AND BONUS CHECKS
Young Living attempts to ensure that checks are sent to the proper address (the address on record with Young Living). If, after 90 days
from its issue, a compensation check is not cashed, it will be voided and the amount credited to your account. If left unused for the
applicable required statutory period, the credited amount in your account from the voided check will be submitted to the government
in the state of your last known address in accordance with applicable unclaimed property laws.
7.7 REISSUE REQUESTS
There is a $35 service charge for reissuing a check. This charge will be deducted from the balance owed to the Member.
8: ORDERING
8.1 ORDERING METHODS
All Members may place orders by telephone, fax, mail, website, live chat, or through the Essential Rewards Autoship program.
8.1.1 PHONE
When ordering, modifying account information, or accessing your account by phone, be prepared to present all information requested
on the Young Living order form, including Member number and personal identication number (PIN). Live operators are available
Monday through Friday from 6 a.m. to midnight, Saturday from 7 a.m. to 5 p.m., and Sunday from 1:30 p.m. to midnight, Mountain
Time. Hours may be subject to change. For current hours, visit YoungLiving.com and click on the “Contact Us” link. Payments can be
made by ACH (U.S. banks only, bank draft), credit card, debit card, or prepaid card.
8.1.2 FAX
When ordering by fax, print information legibly on the order form. You must include your Member number on the order form along
with your contact information. Payments can be made by ACH (U.S. banks only, bank draft) or credit card. Orders may be faxed to
1-866-203-5666. All item requests must come from the current product catalog.
8.1.3 MAIL
When ordering by mail, send completed order form with payment to:
Young Living
Attn: Order Entry
3125 West Executive Parkway
Lehi, UT 84043
Payments may be made by credit card, cashier’s check, money order, or personal check (U.S. funds only). Please do not send cash.
8.1.4 YOUNG LIVING WEBSITE
The Young Living website makes ordering and accessing information online quick and easy. Available 24 hours a day, 7 days a week,
the website allows you to place online orders. You will need your Member number and password (which should be kept condential)
to establish a login and security code (four-digit PIN) at YoungLiving.com. You must keep your PIN secure and order only on your
own account.
8.1.5 LIVE CHAT
Orders may be placed through the live chat service available through the Young Living website.
8.2 ESSENTIAL REWARDS AUTOSHIP PROGRAM
The Young Living Essential Rewards Autoship Program enables you to have Young Living products automatically shipped to you each
month. Through this program, you can earn free products, qualify for Members-only specials, and potentially qualify for compensation
under the Compensation Plan. You may learn more and sign up for the Essential Rewards Autoship Program in the Virtual Ofce
29
(YoungLiving.org) or by contacting Member Services at 1-800-371-3515.
It is advised that the Autoship order be set up to be processed between the 1st and 22nd of each month. No Autoship ordered will be
processed after the 24th of the month. The earlier the order, the easier it is to solve any disputes with the payment and/or out-of-stock
products. Young Living cannot be held responsible for orders that are not processed due to Member payment obligation. Through the
PV Assist service, if certain products are out-of-stock, you may authorize Young Living to send alternate products.
8.3 GENERAL ORDERING POLICIES
On mail orders with invalid or incorrect payment types, or anything else that may prevent Young Living from placing the order, Young
Living will attempt to contact you by phone or email to correct the order. Young Living will make two attempts to correct the order. If
these attempts are unsuccessful after ve business days, the order will be cancelled.
For orders to be counted in a given month, they must be received and accepted on or before the last day of the month. Changes
made to pending orders that have not yet shipped will keep the original date the order was entered. This may affect commission
qualication.
If an item ordered is out of stock or discontinued, Young Living will attempt to contact you by email so that you may select an
alternative item, if qualications are negatively affected. It is your responsibility to verify that the products in your order are available
when shipped.
No COD orders will be accepted.
Payment plans are not allowed when purchasing product. The balance may be paid with different credit cards but must be paid in full
before the order will be shipped.
8.3.1 BACK ORDERS
Young Living may offer back orders. Back ordered products will be shipped with your next order after the product becomes available.
Shipping is charged on all back orders.
8.3.2 MONTH-END ORDER PROCESSING CUTOFF
The month-end order processing cutoff is the last calendar day of the month at 11:59 p.m., Mountain Time. Faxed orders must be
received by the last day of the month. All mailed-in orders must be post marked by the last day of the month and received within the
next three business days of the following month. If not received within the following three business days, the orders will be credited to
the following month. All days are considered business days except for Sunday and holidays when the mail is not delivered or when the
Young Living ofce is closed. The fax line and the website are available 7 days a week, 24 hours a day, making it possible to place all
orders by the end of the month. Only mail-in orders fall under the three-day business exception.
8.3.3 ORDER ANOMALIES
If you have problems with your orders that cause you to be disqualied for commission payments, please contact the Resolutions
Department via mail at Young Living Essential Oils, LC, Attn: Resolutions, 3125 West Executive Parkway, Lehi, UT 84043; or via email
at resolutions@YoungLiving.com; or via fax at 1-801-418-8800.
9: SHIPPING
9.1 SHIPPING METHODS AND CHARGES
Domestic orders are generally shipped within two business days (excluding weekends and holidays). A packing slip is included in each
shipment. It contains the order number, Member number and name, product code, product name, price, and the amount and method
of payment. Members should keep these packing slips for personal accounting records. Package tracking is available through most
major carriers.
9.2 SHIPPING DISCREPANCIES
When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or
damage. Please notify Young Living of any shipping discrepancies or damage as soon as possible. Failure to notify Young Living of any
shipping discrepancy or damage within ve business days of receipt of shipment will forfeit your right to request a correction.
30
The Return Merchandise Authorization (RMA) number is required for the processing of all shipping discrepancies or damage claims.
If the RMA number is not included, Young Living will not process shipping discrepancies, issue credits, or replace damaged products.
The RMA is included in each order when packaged for shipping.
To correct any problem you may have encountered with your shipments, please contact Member Services. A Member Services
representative will discuss the steps to rectify the situation and issue a Return Merchandise Authorization (RMA) number.
10: PAYMENT
10.1 METHODS OF PAYMENT
Young Living accepts the following payment methods:
• Credit Cards, Debit Cards, and Prepaid Cards—VISA, MasterCard, American Express, and Discover. Using someone else’s credit
card without his/her written permission is illegal and may be grounds for termination of your sales organization as well as possible
legal action.
• ACH Check Payments—U.S. checking accounts only. The Automatic Clearing House (ACH) program authorizes Young Living to
draft against a Member’s bank account for the amount of the order. First-time ACH orders will be held for ve days before
being shipped.
• Money Orders or Cashier’s Checks—U.S. funds (mail-in orders only).
• Personal Checks—U.S. funds (mail-in orders only).
10.2 RETURNED CHECKS AND INSUFFICIENT FUNDS
You are responsible to ensure that sufcient funds are available in your account to cover regular orders and Autoship orders. If a
personal check or ACH check is returned for non-sufcient funds (NSF), you will not be able to place orders using personal checks or
ACH checks until the balance is paid with a credit card or a money order. An NSF check will be sent to a collection service, appropriate
processing fees will be charged, and your account will be placed on suspension. Failure to promptly resolve an NSF check may result
in legal action and possible termination of your sales organization. Any uncollected amount may be deducted from commissions.
10.3 COMMISSION CHECK RELEASE FORM
You may choose to retain your commissions and bonuses (all or in part) in the form of a credit on your Young Living account. This
credit would be used against future product purchases, in accordance with Section 7. A Commission Check Release Form must be
received and approved by Young Living before your compensation check can be issued as a credit on account.
11: PRODUCT RETURNS
11.1 RETURN POLICY
Young Living reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits,
commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline Members who
received compensation on such purchases.
11.1.1 RETURN GUIDELINES
If you are dissatised with any Young Living product, you may return:
• Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and
applicable sales tax (less shipping charges).
• Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and applicable
sales tax (less shipping charges).
• Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price
and applicable sales tax (less shipping charges and a 10% handling fee). The credit applied for opened product will be based on
the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges
and a 10% handling fee) will be applied to your Young Living account.
31
If you (as a Member or professional account customer) sell product to nonmembers, you are required to provide the same return policy
to the nonmember as outlined in this Section 11.1. You are also responsible for returning the product to Young Living within 10 days
of receiving the return from the nonmember. Young Living will not provide refunds on or accept returns directly from nonmembers.
Excessive returns may be deemed an abuse of Young Living’s return policy and may result in suspension of your return privileges and/
or sales organization. Damaged or incorrect shipments of products will not be subject to fees.
11.1.2 RETURNS OF INVENTORY BY MEMBERS
If you choose to terminate the Agreement, you may return any product inventory or sales aids purchased in the preceding 12
months for a refund if you are unable to sell or use the merchandise. You may return only products and sales aids that are in resalable
condition, unless otherwise required by law. Resalable condition is dened as the same unopened condition as it was purchased new.
You must return the products to Young Living, prepay the shipping charges, and include a letter explaining that you wish to terminate
the Agreement and receive a refund. Upon receipt of the products, you will be reimbursed 90% of the net cost of the original purchase
price, less shipping charges. Young Living will deduct from the reimbursement any commissions, bonuses, or other incentives received
by you as a result of the product you are returning. If your account is terminated, you have 90 days from the date of termination to
make arrangements with Young Living regarding the repurchase of all returnable products. You acknowledge that you will be unable to
return products more than 90 days from the date of termination.
11.1.3 PRODUCT KITS AND COLLECTIONS
All Young Living product kits and product collections must be sold as a whole unit. Members are prohibited from selling individual
items from product kits and product collections separately and promoting such activity within the Member’s business organization.
Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible
for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
11.1.4 RETURN OF PROMOTIONAL PRODUCT(S)
For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy-one-get-one-free promotion or
other promotion, returns will be handled as follows:
• If a qualifying purchase is returned in whole or in part and negates your qualication to receive the complimentary promotional
item(s), the complimentary item(s) must also be returned, or you will be charged for the free product(s).
• If one of the promotional products is returned, Young Living will not credit the Member, as Young Living will assume the returned
item(s) is the promotional product(s). If all promotional products are returned, Young Living will credit the Member for the
product purchased.
11.1.5 MONTANA RESIDENTS
Notwithstanding the provisions of Sections 11.1.2 and 11.1.3, if you are a resident of the State of Montana and you cancel the
Member Agreement within 15 days of the date of enrollment, you may return the kit to Young Living for a 100% refund.
11.2 PROCEDURES FOR RETURNS
The following procedures apply to all returns for refund, repurchase, or exchange:
• The customer or Member who purchased it directly from Young Living must return the product(s).
• The product(s) must be returned in its original container.
• The return must have a Return Merchandise Authorization number (RMA), which is included in each order when packaged for
shipping. It may also be obtained by calling Member Services at 1-800-371-3515, by emailing custserv@YoungLiving.com, or by
submitting the request via Young Living’s live chat services. The RMA number must be written on the outside of each package, or
the shipment will be returned to the sender.
• All returns must be shipped prepaid to Young Living. Young Living does not accept COD packages.
• If returned product is not received by Young Living’s distribution center, it is the responsibility of the Member to trace the shipment.
Young Living is not liable for items lost or damaged in transit.
• Volume for exchanges will be counted in the month the exchange transaction was made.
• No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Credits will be issued when Young Living has processed the return.
12: MEMBER ACCOUNT MANAGEMENT
12.1 CHANGES TO A MEMBER ACCOUNT
32
You must immediately notify Young Living of all changes to the information contained on your Member Agreement. You may update
your existing information by submitting a written request indicating the changes by email to custserv@YoungLiving.com, by live chat,
or by making such changes in the Virtual Ofce (YoungLiving.org). The modications permitted within the scope of this paragraph do
not include a change of sponsor or tax information. Sponsors and enrollers are not allowed to request account changes or relay
such requests.
12.1.1 SPONSOR CHANGES
To protect the integrity of all marketing organizations and to safeguard the hard work of all Members, Young Living strongly
discourages changes in sponsorship. Young Living recognizes, however, that extenuating circumstances may exist that necessitate a
change in sponsorship. Therefore, a request for sponsorship change will be considered only under the following circumstances:
• Only one (1) free sponsor/enroller change request can be made within the rst thirty (30) calendar days of enrollment with the
approval of the Member OR current enroller. Sponsor/enroller change requests may be made directly over the phone if within the
rst ve (5) calendar days of registration. After 5 calendar days, but within 30 days, the request must be submitted in writing via
mail, email, fax, or other method or form required by Young Living. Requests submitted via email should be sent to resolutions@
YoungLiving.com. The email or form must come directly from the new Member or the new Member’s enroller and must be sent
from the email address on le with Young Living. Requests cannot be submitted by another Member, even in the form of a
forwarded email.
• Sponsor changes must be made prior to the end of the last calendar day of each month to be recognized in that month. If the
Sponsor change is submitted after the last calendar day of the month but within the 30 days of enrollment, the Sponsor change
will not be recognized until the following month. Young Living shall not be responsible for a delay in sponsor change due to the
timeliness of the submission of a sponsor change request as outlined herein and within the thirty (30) days. If within the thirty (30)
days both the enroller and the downline Member submit a request for a sponsor/enroller change, the downline Member’s request
will always take precedence. Only newly enrolled Members and reactivating Members are authorized to request any sponsor
change for their individual accounts within thirty (30) days of the enrollment or reactivation. Such changes cannot be made at the
request of upline or family members.
• Under exceptional, extenuating conditions, a Member may request a sponsor change after the thirty (30) days of enrollment by
completing a Three Active Upline Approved Sponsor Change Request Form and submitting a nonrefundable $35 processing fee
to Young Living via mail at Young Living Essential Oils, LC, Attn: Resolutions, 3125 West Executive Parkway, Lehi, UT 84043; or via
email at resolutions@YoungLiving.com or via fax at 1-801-418-8800. “Three Active Upline” is dened as the rst three (3) Members
in the Member’s upline that have generated 100 PV actively for six (6) consecutive months. The nonrefundable $35 processing fee
must be paid either by check or credit card and will not be refunded upon a denial of a sponsor change request. Young Living will
not consider a sponsor change until it receives all documentation with the required signatures.
• If one of the upline Members does not respond within a period of sixty (60) days, the Member may request to be moved under
the sponsor of his/her choice. The Member must demonstrate that he/she has made a good faith effort to contact all three upline
sponsors. The good faith effort will require the Member to provide sufcient evidence to prove he/she has tried for a period
of sixty (60) days to contact the upline Member via email, certied mail, etc.; and the upline Member has ignored or has been
nonresponsive to the request. The evidence must be submitted to the Conduct Success Team at conduct@YoungLiving.com. If
the Member cannot provide evidence of a good faith effort, Young Living may deny the request at its sole discretion. If a sponsor
change is successful through the Three Active Upline, the Member’s original organization downline will roll up to the next upline
and remain in the original genealogy. If there is a dispute concerning a signature of one or more of the Three Active Upline
approval, the Conduct Success team will investigate the approvals; and Young Living may reject the sponsor change request
and restore the Member to the original sponsor. No enroller changes will be allowed after thirty (30) days of the initial Member
enrollment. Young Living reserves the right to approve and/or deny all sponsor change requests in its sole discretion.
• If a Member is unable to get approval from his/her three active upline, the Member may choose to go six months without placing
an order to effect a change to a new sponsor. At the end of six months, the Member may request a sponsor change by emailing
resolutions@YoungLiving.com and paying a $35 fee. The new sponsor cannot become the Enroller. When a Member moves from
the original downline to a new downline, the Enroller status/bonus becomes null and void.
• A Member may request a sponsor change if the Member’s sponsor has not provided support to the Member for over a period of
two (2) years, and the Member has led a grievance with Young Living that includes the following: (a) The sponsor/upline Member
does not contact the Member over the period of two (2) years; (b) the sponsor/upline Member does not respond to requests for
help; (c) the sponsor/upline Member does not offer support, mentoring, business building information, etc. The Member must
submit the grievance to conduct@YoungLiving.com. Young Living will conduct a full investigation into the grievance; and if the
33
grievance appears substantiated, Young Living may allow the sponsor change. The Member requesting the change must pay the
nonrefundable $35 processing fee.
• If the Member has not placed an order or generated at least 50 cumulative PV for twelve (12) consecutive months, the Member
account will be dropped for inactivity around the middle of the following month after twelve (12) months of inactivity. The existing
downline will roll up to the next upline and remain in the original genealogy. Upon reactivation of an account terminated for
inactivity, the Member may sign up under a new sponsor and enroller.
Requests cannot be submitted by another Member. Young Living will not approve sponsor change requests that it deems to be
intended to manipulate payment under the Compensation Plan and reserves the right to make sponsor changes for any reason at any
time and at its sole discretion.
If a member enrolled in Young Living or ordered products in the previous month and his or her sponsor or enroller changes during the
rst ve business days of the month, that change may affect the previous month’s rank, qualication, and payout.
12.1.2 WAIVER OF CLAIMS
If you have changed sponsors but did not follow the appropriate procedures, as outlined in Section 12.1.1 and you have developed a
downline organization in a sales organization under a new sponsor, Young Living reserves the sole and exclusive right to determine the
nal placement of your new downline organization. You waive any and all claims against Young Living, its ofcers, directors, owners,
employees, and agents that relate to or arise from Young Living’s decision regarding the disposition of any downline organization that
develops below an organization that has improperly changed lines of sponsorship.
12.1.3 SPONSOR PLACEMENT PROGRAM
When a new Member enrolls without a designated sponsor or enroller, he/she is deemed an orphan. The Young Living Placement
Program generally assigns orphans a sponsor and an enroller who resides in or near the same area code or geographical area of the
orphan and/or who speaks the same language as the orphan. Eligible sponsors and enrollers generally include Executive, Silver, and
Gold ranking Members who actively support their downlines, have growing sales results, have grown their sales organizations in the
month in which a new orphan becomes available, are active in participating in Young Living events and programs (e.g., Essential
Rewards), and who actively work to support the mission of Young Living.
The Young Living Placement Program is directed by Young Living’s executive management team, which reserves the right to assign any
orphan as it sees t in its sole discretion.
The recipient should be enrolled in the Autoship program and conscientiously engaged in the Young Living business.
The new Member has 30 days to change from the assigned new sponsor to another sponsor of his/her choice, as outlined in
Section 12.1.1.
12.2 DOWNLINE GENEALOGY REPORTS
Downline Genealogy Reports (“Reports”) are optional and may be ordered at any time. Members with a Young Living-sponsored
personal website may receive two free emailed downline Reports per month, upon request, with all additional email Reports costing
$5 each. Members who do not have a Young Living-sponsored personal website will pay $5 for each email Report requested.
Members who wish to have the Report faxed or mailed will pay $5 for the rst 10 pages and 10 cents for each additional page. Young
Living reserves the right to modify the charges described in this Section 12.2.
Downline Genealogy Reports constitute Condential Information as set forth in and subject to Section 3.15 of the Agreement. Without
limiting your obligations under Section 3.15 of the Agreement, you may not use Reports for any purpose other than for developing
and supporting your sales organization. Specically, during and after the expiration or termination by either party for any reason of the
Agreement, you may not:
• Disclose any information contained in the Reports to any third party
• Use Reports to compete with Young Living in violation of Section 3.12 of the Agreement
• Use Reports to solicit any Member or customer listed on the Reports or to engage in any conduct prohibited by Section 3.12 of
the Agreement
• Use or disclose to any person, partnership, association, corporation, or other entity any information contained in any Report
At the expiration or termination by either party for any reason of the Agreement, or upon demand by Young Living, you will return
the original and all copies of Reports (including electronic les) to Young Living or destroy all copies in hardcopy, electronic, or other
format of any Report in your possession. This Section 12.2 of the Agreement will survive the expiration or termination by either party
34
for any reason of the Agreement.
12.3 THE D. GARY YOUNG, YOUNG LIVING FOUNDATION
By enrolling as a Young Living Member, you are automatically enrolled as a nonvoting member of The D. Gary Young, Young Living
Foundation (“Foundation”). The privileges associated with this class of membership include the invitation to participate (at the
Member’s own expense where applicable) in certain Member-participation charitable activities, the right to receive periodic reports
of the charitable activities and accomplishments of the Foundation, and the invitation to contribute to the Foundation for the
advancement of its charitable purposes.
13: DISPUTE RESOLUTION AND DISCIPLINARY ACTION
13.1 DISPUTES WITH OTHER MEMBERS
If you have a grievance or complaint with another Member regarding any practice or conduct in relationship to your sales organization,
you should rst discuss the problem with the other Member. If this does not resolve the problem, report the problem to your upline
leader who is a Silver or above to resolve the issue at a local level. If the matter cannot be resolved, it may be reported to the
Young Living Member Conduct Success team in writing via mail, fax, or email at conduct@YoungLiving.com. The complaint should
identify specic instances of alleged improper conduct and, to the extent possible, identify the relevant dates on which the event(s)
complained of took place, the location(s) where they occurred, and all persons who have rsthand knowledge of the
improper conduct.
Upon receipt of a written complaint, the Young Living Member Conduct Success team will investigate the matter, review the applicable
policies, and render a decision on how the dispute will be resolved. The Member Conduct Success team may impose disciplinary
sanctions as provided in Section 13.3.
13.2 DISPUTES WITH YOUNG LIVING
13.2.1 MEDIATION
Prior to instituting an arbitration with Young Living, as provided in Section 13.2.2 below, you and Young Living (collectively referred to
as “parties”) will meet in good faith and attempt to resolve any dispute arising from or relating to the Agreement through nonbinding
mediation. One individual who is mutually acceptable to the parties will be appointed as mediator. The mediation will occur within 60
days from the date on which the mediator is appointed. The mediator’s fees and costs, as well as the costs of holding and conducting
the mediation, will be divided equally between the Parties. Each party will pay its portion of the anticipated shared fees and costs at
least 10 days in advance of the mediation. Each party will pay its own attorney’s fees, costs, and individual expenses associated with
conducting and attending the mediation. Mediation will be held in Salt Lake City, Utah, and will last no more than two business days.
13.2.2 ARBITRATION
If mediation is unsuccessful, any controversy or claim arising out of or relating to the Agreement, or the breach thereof, will be settled
by arbitration. The parties waive all rights to trial by jury or to any court. The arbitration will be led with, and administered by, the
American Arbitration Association (“AAA”) or Judicial Arbitration and Mediation Services (“JAMS”) under their respective rules and
procedures. The Commercial Arbitration Rules and Mediation Procedures of the AAA are available at the AAA’s website at adr.org.
The Streamlined Arbitration Rules & Procedures of JAMS are available at the JAMS website at jamsadr.com. Copies of the AAA’s
Commercial Arbitration Rules and Mediation Procedures or JAM’s Streamlined Arbitration Rules & Procedures will be emailed to
Members upon request to the Member Conduct Success team.
Notwithstanding the rules of the AAA or JAMS, all of the following will apply to all arbitration actions:
• The Federal Rules of Evidence will apply in all cases.
• The parties will be entitled to all discovery rights permitted by the Federal Rules of Civil Procedure.
• The parties will be entitled to bring motions under Rules 12 and/or 56 of the Federal Rules of Civil Procedure.
• The arbitration will occur within 180 days from the date on which the arbitrator is appointed and will last no more than ve
business days.
• The parties will be allotted equal time to present their respective cases, including cross-examinations.
All arbitration proceedings will be held in Salt Lake City, Utah. There will be one arbitrator selected from the panel that the Alternate
Dispute Resolution service provides. Each party to the arbitration will be responsible for its own costs and expenses of arbitration,
35
including legal and ling fees. The decision of the arbitrator will be nal and binding on the parties and may, if necessary, be reduced
to a judgment in any court of competent jurisdiction. This agreement to arbitrate will survive the cancellation or termination of
the Agreement.
The parties and the arbitrator will maintain the condentiality of the entire arbitration process and will not disclose to any person not
directly involved in the arbitration process:
• The substance of, or basis for, the controversy, dispute, or claim
• The content of any testimony or other evidence presented at an arbitration hearing or obtained through discovery in arbitration
• The terms or amount of any arbitration award
• The rulings of the arbitrator on the procedural and/or substantive issues involved in the case
Notwithstanding the foregoing, nothing in these Policies and Procedures will prevent either party from applying to and obtaining
from any court having jurisdiction a writ of attachment, a temporary injunction, a preliminary injunction, a permanent injunction, or
other relief available to safeguard and protect its intellectual property rights and/or to enforce its rights under the nonsolicitation and
noncompetition provisions of Section 3.12.
13.2.3 JURISDICTION, VENUE, AND CHOICE OF LAW
Jurisdiction and venue of any matter not subject to arbitration will reside in any state or federal court located in Salt Lake City, Utah,
unless the laws of the state or country in which the Member resides expressly require otherwise, despite this jurisdiction clause.
By signing the Agreement, you consent to jurisdiction within these two forums. The laws of the state of Utah will govern disputes
involving the Agreement.
13.2.4 LOUISIANA RESIDENTS
Notwithstanding the provisions in Sections 13.2.1, 13.2.2, and 13.2.3, in any dispute between the company and a Member who is a
resident of the State of Louisiana, such Member will be entitled to bring an action against Young Living in his/her home forum and
pursuant to Louisiana law.
13.2.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS
YOU AND YOUNG LIVING AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN
INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
PROCEEDING, INCLUDING, WITHOUT LIMITATION, FEDERAL OR STATE CLASS ACTIONS OR CLASS ARBITRATIONS.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE
OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN
ARBITRATION PROCEEDING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AND YOUNG LIVING AGREE
THAT NO DISPUTE SHALL PROCEED BY WAY OF CLASS ARBITRATION WITHOUT THE WRITTEN CONSENT OF ALL
AFFECTED PARTIES.
13.3 DISCIPLINARY ACTIONS
At Young Living’s sole discretion, violation of any of the terms and conditions of the Agreement may result in a hold on your account,
which will result in an inability to place orders and earn or receive commission checks. These violations include, but are not limited to,
any illegal, fraudulent, deceptive, unprofessional, or unethical business conduct; breach of any terms of this Agreement (including,
without limitation, your breach of condentiality obligations); nonpayment of your account with Young Living; or declination of credit
card or ACH authorizations. At Young Living’s sole discretion, Young Living may impose any sanction or no sanction for any of the
foregoing violations, including, but not limited to, the following:
• Written warning clarifying the meaning and application of a specic policy or procedure and advising that a continued breach will
result in further sanctions
• Probation, which may include requiring you to take remedial action and will include follow-up monitoring by Young Living to
ensure compliance with the Agreement
• Withdrawal or denial of an award and incentive or recognition or restricting participation in Young Living-sponsored events for a
specied period of time or until you satisfy certain specied conditions
• Suspension of certain privileges of sales organization, including, but not limited to, placing a product order, participating in Young
Living programs and promotions, participating in high-ranking Member phone calls, progressing in the Compensation Plan, or
participating as a Member for a specied period of time or until you satisfy certain specied conditions
• Suspension and/or termination of access to the Virtual Ofce
• Withholding part or all of commissions or bonuses for a specied period of time or until the Member satises certain
specied conditions
• Imposing fair and reasonable nes or other penalties in proportion to actual damages incurred by Young Living and as permitted
36
by law
• Termination of the Agreement and your status as a Member
• Reassign all or part of the Member’s organization
• Any other measure expressly allowed within any provision of the Agreement or which Young Living deems practicable to
implement and appropriate to equitably resolve injuries caused partially or exclusively by a Member’s policy violation of
contractual breach
During any period that Young Living is investigating any conduct that violates the Agreement, Young Living may withhold all or
part of your bonuses and commissions. If your sales organization is involuntarily terminated, you will not be entitled to recover any
commissions or bonuses withheld during the investigation period. In situations deemed appropriate by Young Living, the company
may institute legal proceedings for monetary and/or equitable relief.
13.4 APPEALS OF DISCIPLINARY ACTION
In the instance that you are subject to a sanction or disciplinary action (other than a suspension pending an investigation), you
may appeal the sanction to Young Living. The appeal must be in writing and be received by Young Living within 15 days from the
date of the disciplinary action. If the appeal is not received within the 15-day period, the sanction will be nal. The appeal should
be submitted with all supporting documentation. Young Living will review and reconsider the sanction or other disciplinary action,
consider other appropriate action, and notify you in writing of its decision.
14: INACTIVITY, REACTIVATION, AND CANCELLATION
14.1 INACTIVITY
If you do not meet the personal volume (PV) requirement in any particular month, you will not receive commissions or bonuses for
the sales generated through the downline organization. If you do not purchase a minimum of 50 accumulated PV for a period of 12
consecutive months, your account will be deemed inactive, and your existing downline will roll up to your rst active upline Member.
14.2 REACTIVATION
If you are a Member and your sales organization is deemed inactive, you may reactivate your Member account by contacting Member
Services and purchasing 50 PV in product or by purchasing a Starter Kit or other enrollment kit. Professional account customers may
reactivate their account by submitting a new Professional Account Agreement.
When reactivating, you will be placed under your prior sponsor, unless you request a new sponsor. If your prior sponsor is inactive,
you will be placed under the next active upline Member. You will have no claim to downline that was lost when you were dropped for
inactivity. Professional account customers may reactivate their account by submitting a new Professional Account Agreement.
14.3 INVOLUNTARY CANCELLATION OR TERMINATION
If your account is involuntarily canceled or terminated, you will immediately lose all rights to your downline and to any commissions
or bonuses generated thereby, including those commissions or bonuses generated during the periods of activity investigated. In
this case, you will receive compensation for the last full calendar month in which you were in full compliance with these Policies and
Procedures prior to investigation and/or termination of your sales organization.
Young Living may, in its sole discretion, terminate, upon notice, the Membership of any Member who (a) breaches any provision of
the Member Agreement, the Membership Application, or these Policies and Procedures; (b) engages in any conduct that may bring
disrepute in any way to Young Living (or any of its ofcers, agents, or employees), the nutritional supplement and personal care
products industry, or the direct sales industry; or (c) violates government laws, regulations, ordinances, or any Young Living guideline.
Young Living may also, upon notice, terminate the Membership of any Member who, through his/her capacity as a Member, les any
legal action proceeding or induces or facilitates any government agency to le any action against Young Living, which Young Living
considers, within its sole discretion, to be without legal foundation or basis in fact.
Young Living may also terminate a sales organization at any time and for any reason upon a 30-day written notice.
If your sales organization is terminated, you will be notied by mail, the email on record, or other delivery method calculated to reach
you at the address on le. Cancellation is effective on the date on which written notice is issued. Upon receipt of this notice, you must
immediately cease representing yourself as a Young Living Member and immediately return and delete all intellectual property of
37
Young Living, including reports and other lists of downline and contact information.
If your sales organization is terminated, you may reapply to become a Member 12 calendar months from the date of termination. To
reapply, you must submit a letter to the Young Living Member Conduct Success team (conduct@YoungLiving.com) setting forth the
reasons why you believe you should be allowed to operate a sales organization. It is within Young Living’s sole discretion whether to
permit your request.
14.4 VOLUNTARY CANCELLATION
You may cancel your Agreement at any time and for any reason. Written notice must be provided to Young Living and must include
your signature, printed name, Member number, address, PIN, and telephone number.
If you voluntarily cancel the Agreement, you may become a retail customer or Member within 6 months of cancellation in the same
position as your original account and under your original sponsor. Additionally, you may reapply to become a Member under a new
sponsor after 6 months from your cancellation date.
14.5 EFFECTS OF CANCELLATION
Upon cancellation or termination, you release all rights to your Member benets, including the downline and all future commissions
and bonuses resulting from the downline sales production. Upon termination, Young Living may at its sole discretion retain your sales
organization, sell it, roll it up to the next active upline Member, or dissolve and remove it from the sponsor’s downline.
15. MISCELLANEOUS
15.1 DELAYS
Young Living is not responsible for delays and failures in performing its obligations due to circumstances beyond its reasonable
control. This includes, without limitation, acts of God, strikes, labor difculties, riots, wars, re, ood, death, curtailment or interruption
of a source of supply, government decrees or orders, etc.
15.2 PARTIAL VALIDITY
If any provision of the Agreement, in its current form or as it may be amended, is found to be invalid or unenforceable for any reason,
only the invalid portion(s) of the provision will be severed. The remaining terms and conditions will remain in full force and effect
and will be construed as if such invalid or unenforceable provision never comprised a part of the Agreement. The Agreement will be
interpreted by Young Living in the best furtherance of Young Living’s business interests.
15.3 WAIVER
Young Living never forfeits its right to require compliance with the Agreement or with applicable laws and regulations governing
business conduct. For example, any action or inaction by Young Living regarding any conduct that violates this Agreement shall not
be deemed a waiver of any of Young Living’s rights or acquiescence in the conduct. Young Living retains sole discretion to take or
not to take any and all actions it deems appropriate in light of any conduct that violates the Agreement by any Member or customer.
Failure to enforce any provision of the Agreement against you or any other Member or customer does not waive Young Living’s right
to enforce that or other provisions. Only in rare circumstances will a policy be waived, and an authorized agent of Young Living will
convey such waivers in writing. The waiver will apply only to that specic case.
15.4 TITLES NOT SUBSTANTIVE
The titles and headings to these Policies and Procedures are for reference only and do not constitute and will not be construed as
substantive terms of the Agreement.
